# Page 5 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 5 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 101-125 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

OT

Octavia T.  
Designer  
Design  
Used the software for: 2+ years

### "Best for Newer Devices"

March 19, 2026

4.0

Pros

Paychex Flex is very intuitive to use, which makes it very good for both businesses and employees, and it doesn’t require any specific training to get used to.

Cons

Paychex Flex had an issue where on older phone models especially, it will buffer or refuse to login causing issues for users.

Review Source

RR

Rachel R.  
Sr Payroll Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Sr Payroll Manager"

January 30, 2025

4.0

Over all I like Paychex because it very user friendly and simple. there isn't a lot of complex configurations

Pros

Simple processing. The platform is more for lower volume companies. Not really intuitive but very user friendly

Cons

Customer service. The reps are not very helpful at times because to retain the knowledge and skills necessary to address complex issues or system config questions.

Review Source

Maria K.  
Marketing student  
Retail  
Used the software for: 2+ years

### "Better control"

October 7, 2024

5.0

Useful platform for all employees to access important information and control of arrivals and departures

Pros

Through Paychex Flex I can access my payroll receipts, have closer communication with human resources, have an entry and exit record to validate my hours worked, and have my benefits clear. It has been very useful because I can access it easily and at any time, an alternative to not bother human resources whenever I need them for payroll issues

Cons

Everything has been perfectly used and working perfectly, I have no problems or mistreatment

Review Source

RL

Renee L.  
Human Resources Coordinator  
Computer Networking  
Used the software for: 2+ years

### "Good tool for the cost"

April 29, 2025

5.0

My experience with Paychex Flex is overall very positive. We use it for payroll and multistate taxes. The local tax lookup feature is especially helpful when setting up employees.

Pros

Great interface for end user. It's easy to navigate and very user friendly.

Cons

More options for running reports would be nice for admins

Review Source

SM

Sydney M.  
Personnel Coordinator  
Hospitality  
Used the software for: 1-2 years

### "Great Payment Management Software"

October 14, 2024

5.0

Really enjoyed this payment management software compared to others I have used. Easy to use, clear presentation of information and updated interface.

Pros

User interface was friendly to employee and employer. Great function options.

Cons

Inability to view overall breakdowns for each paystubs instead of having to view each individually

Switched from

[UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/)

Switched jobs therefore different organizational preferences and industries.

Review Source

LT

Loi T.  
Marketing Coordinator  
Architecture & Planning  
Used the software for: 1-2 years

### "Reliable Payroll Platform with Room for Improvement"

December 17, 2025

5.0

Paychex Flex has been a dependable payroll platform that handles core payroll and HR functions efficiently, though it could be more flexible in reporting and support.

Pros

Easy-to-use interface for payroll and HR tasks; reliable direct deposit and tax filings. It's great.

Cons

Reporting and customization options are limited; customer support response times can vary. Maybe needs more features

Review Source

MP

Michael P.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Great for small businesses."

April 2, 2025

5.0

Really simplified running my business and took away the headache of paying a w2 employee.

Pros

Paychex made it very easy to pay my employee. They handled all of the taxes that related to paying a w2 employee.

Cons

It was pretty pricey. While they are the most popular, I did want to search around to find something a little more affordable.

Review Source

PC

Peggy C.  
Ofc Mgr  
Construction  
Used the software for: 2+ years

### "If your payroll is simple, try Paychex Flex."

October 14, 2024

3.0

Day to day ordinary payroll is a breeze. Requesting certain reports for work comp and union audits was a challenge.

Pros

I could run my own reports when I wanted them.

Cons

It was hard to receive qualified support. It took almost a year to get our account transferred over when we were purchased by another company (FEIN)

Alternatives considered

[Deltek Ajera](https://www.capterra.com/p/82750/Deltek-Ajera/)

Reason for choosing Paychex Flex

Easy to stay with Paychex instead of going with a new provider.

Review Source

aM

angelique M.  
Counslor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Paychexter"

June 10, 2025

5.0

It has been about an 8 on my point of view I would recommend to anyone to use its basic and simple too

Pros

Its cool it is pretty simple its good to Get all your Pay stubs from maybe only one thing I didn't like

Cons

I didn't like that it didn't add my sick time in at the end of the year when the pay period clearly ended 12/31

Review Source

bO

bryana O.  
talent and payroll support supervisor  
Human Resources  
Used the software for: 2+ years

### "Ease of Onboarding"

February 26, 2025

3.0

i wish there was a way to continue to activate and update employees profiles when payroll is processing. other than that i enjoy using the system

Pros

i like the ease of onboarding and assigning harassment training

Cons

how the entire system gets locked when payroll is processing

Review Source

AS

Audra S.  
Owner Operator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Highly Recommend"

April 16, 2025

5.0

It's been a positive experience compared to other payroll services I have used in the past.

Pros

Ease of use! The dashboard simplifies the process when onboarding/offboarding employees, running payroll, distribution for W2's, etc.

Cons

Fees are slightly higher than I would like, but overall worth it.

Review Source

AB

Ann B.  
Manager  
Public Relations and Communications  
Used the software for: 2+ years

### "Good choice for payroll and HR management"

December 14, 2024

5.0

This was the program used at a business where I was a senior manager. I used both sides of the service and never felt like it was difficult to use.

Pros

This HR/payroll tool is easy to use for both the HR team and the users. It's very intuitive. Employees can easily update their own banking information and access their pto and pay stubs easily. It's also easy for office staff to make updates.

Cons

Like so many office software programs, there are many opportunities to add services which really brings the price up. It costs more for training and benefit administration, and for time tracking. Make sure you look at the whole cost before you switch to it.

Switched from

[QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)

Our new HR person wanted to use this service

Review Source

KF

Kimberly F.  
Financial Program Assistant  
Higher Education  
Used the software for: 1-2 years

### "My Experience with Paychex Flex: Handy but not Perfect."

November 29, 2024

4.0

My overall experience has been good not much great it really help me I can do multiple work with it like handling my tax or time off requests and it has limited customization which is very concerning I wish I could customize dashboard more as per my need.

Pros

I like how easy its interface is very straightforward and user friendly. I can easily find any detail regarding paycheck or other benefits information also I love the mobile app its really a game changer. I can do my work even if I am not my desktop.

Cons

What I dislike about Paychex Flex is that sometime it does not load properly or its get slow which is irritating when I am in hurry also it literally bombarded me with notification which cause sometime I miss important notification.

Review Source

CB

Carmela B.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Good tool for businesses"

February 14, 2025

5.0

Great too to use as a new business owner.

Pros

Great portal to use as a business owner. Loved the reporting capabilities.

Cons

It seemed my account manager would always be a different person. I would reach out and get an email that I had a new one.

Review Source

ES

Emilee S.  
Program Manager  
Education Management  
Used the software for: 6-12 months

### "ONE STOP SHOP! So easy to use!"

May 16, 2025

5.0

Easy to navigate, love having my work documents (w-2) and benefits all in one place as well.

Pros

Paychex Flex is such a great product to use for issuing weekly/biweekly paychecks. The process is seamless and its such a user friendly program to navigate.

Cons

The only con I have with Paychex Flex is it's always easier to access on my computer than on my phone for some reason.

Review Source

VR

Verified Reviewer  
Receptionist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Useful application, but room for more flexibility"

October 8, 2024

3.0

Overall I think it's good, but of course there is room for improvement on how flexible it really can be for users.

Pros

My favorite thing is that I can see all my tax forms on Paychex, that way I don't need to worry about losing my papers or asking someone for another copy.

Cons

I don't like that it limits how soon you can clock in and out. Sometimes I go on my break, but minutes later they ask me to come back and help someone else. But because you have to wait a bit before you can clock back in, it blocks you. Or at least that has been my experience.

Review Source

JM

James M.  
Client Partner Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Not bad, but at times confusing "

August 20, 2025

3.0

Pros

Paychex has a simple interface which is easy for one to navigate for the most part and requesting time off is easy.

Cons

At times while the interface is simple a seemingly easy to navigate, I do find some things hard to locate and confusing. For example, past check stubs are not found within the My Pay section or the pay history sub-section but can be found via one's homepage dashboard. These confusing choices can be frustrating from an end-user perspective. I'm assuming the platform is fairly cheap and easy to implement, compared to some competitors.

Review Source

FG

Francesco G.  
Full time instuctor  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Mid tier payroll "

February 4, 2025

3.0

It's okay, its not my favorite time and attendance scorecard system, they do make the information and language straightforward however there are better options on the market for a more fluid and user enhanced experience.

Pros

It is easy to use, straightforward, simple, and has a native iPhone compatible app.

Cons

The app is slow, sometimes the changes are not fully reflected, time and attendance cards require a few redundant button pushes in order to save a change.

Review Source

JU

Joy U.  
Director  
Environmental Services  
Used the software for: Less than 6 months

### "Payroll tool review - Paychex"

April 4, 2025

3.0

We are fairly new with them but quickly realized there was a lot of features we didnt have compared to the previous pay roll technology

Pros

I like that its mobile and can be easy to use from the user's end

Cons

It's not user friendly from the admin side of things. They make it difficult to be self sufficient and be able to support your team

Review Source

JF

Jose F.  
Account manager  
Financial Services  
Used the software for: 1-2 years

### "Stay synced with your payroll"

March 6, 2025

5.0

The overall experience has been pleasant. I have managed to enroll into my 401k easily and I have been able to monitor my pay without any issues

Pros

The desktop version and application is very easy to use. It offers great features that allows me to stay synced with my employment hours and benefits

Cons

The support options and or help number is not very easy to find

Review Source

AM

Abby M.  
PawnBroker  
Retail  
Used the software for: 6-12 months

### "Great App For Getting Paid "

November 28, 2024

4.0

My overall experience is not bad. Its a great app that offers a good amount of features I just would prefer an easier to understand app.

Pros

I love that Paychex offers a pay now option where you can get paid before pay day so that you dont have to wait to get paid to pay your bills or overdraft your accounts. It charges a small fee but absolutely worth it.

Cons

The app is slightly glitchy and they do maintenance often on the app. The apps dashboard is slightly confusing but it is customizable.

Switched from

[Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/)

The owner of my company made the decision, I had no choice in it.

Review Source

DH

Dario H.  
Program Associate  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Dependable, One Stop Shop for Tracking Employment Info"

September 3, 2024

5.0

Overall, Paychex Flex made it easy to submit hours, submit time off requests and view pending ones, as well as look up vital employment salary and benefits information - all in a secure, online form. It has saved time and spared my supervisors many questions over years.

Pros

It was easy to view paystubs, submit time off requests, and get a snapshot of important employment milestone dates.

Cons

None. It performed its functions exceptionally well.

Review Source

GM

Greg M.  
Owner  
Sports  
Used the software for: Less than 6 months

### "not over the curve"

May 2, 2025

3.0

If you can get over the curve of not needing anybody and no tech problems, it's probably good, but I didn't quite get there.

Pros

the dashboard was nice. the layout explained what I needed to see. I needed to get used to the controls, however.

Cons

I was having a lot of "tech problems" and I had a lot of different people for my representatives.

Switched from

[PrimePay](https://www.capterra.com/p/156904/PrimePay/)

only because the cost of payroll made me switch.

Review Source

KS

Kayla S.  
Program Director  
Education Management  
Used the software for: 2+ years

### "Paychex Flex is worth the cost! "

November 11, 2024

4.0

We have been using it for quite a few years now I took over as Director in 2019 and have been using it myself since then. We use it to pay our staff and have never had any issues with they make sure to always let us know when we need to run it early due to holidays closures from the bank.

Pros

I like that Paychex flex allows multiple users to log in and work on payroll to allow for each person in each department to enter there staff hours.

Cons

There customer service isn't the best there are times it is hard to get ahold of our customer service representative and the representatives seem to have a high turn over rate.

Switched from

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

It was getting difficult with us taking on more staff.

Review Source

EB

Erinn B.  
Client Service Specialist II  
Accounting  
Used the software for: 2+ years

### "Paychex is a great source to use for a business!"

October 2, 2024

5.0

Overall Paychex Flex is a great source to run payroll. They file all tax filings and the costumer service if good. They also have tons of reports and very nice reports compared to some other platforms.

Pros

What I like most about Paychex Flex is that payroll is easy to to run and the site is pretty user friendly and it has everything you need all in one platform.

Cons

There is nothing I really dislike about paychex.

Review Source

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