# Page 50 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 50 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

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Last updated March 25th, 2026

# Page 50 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1226-1250 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EL

Emily L.  
HR Specialist  
Medical Practice  
Used the software for: Less than 6 months

### "It Does it All!! Until you actually start using it"

November 7, 2016

3.0

I found that the sales individuals are VERY helpful.. but all they do is promise promise promise and half deliver. There are many functions in which I asked about and was told yes it does it yes it does that... and guess what? it doesn't.

Pros

Information is all in one place and switching between companies and entities is easy.

Cons

There have been multiple occasions where paychex tries to resolve things and ends up screwing other things up even more. Many occasions I have had to hire extra help to fix their mistakes. We have had numerous times where the payroll side does not deliver... and what is worse than messing with employees pay? NOTHING.

Review Source

FH

Frank H.  
Management Consultant  
Management Consulting  
Used the software for: 6-12 months

### "The easiest timekeeping system ever"

September 4, 2018

5.0

Pros

Paychex Flex is so intuitive and so straightforward it's almost impossible to love. Compared to the clunky timekeeping systems that have been around for a lot longer, Paychex takes only the good parts and adds on top a modern look and feel.

Cons

We only used Paychex for the sole purpose of tracking timesheets and paystubs and for that purpose it did well. I do not have anything negative to say.

Review Source

Monika C.  
Student  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Simple and efficient "

February 12, 2023

4.0

Pros

They direct deposit into my bank, I can track my hours and anything payroll related, I can see tax documents, and I can edit my information at anytime.

Cons

The app could use some updates to make it more user friendly and easier to navigate.

Review Source

CG

Christina G.  
Sr. Director of Marketing and Membership  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great HR Tool"

February 21, 2019

4.0

Pros

I love that I can update my timesheet (and approve my staff's) from anywhere, have tax documents at my disposal, and can even track my leave.

Cons

No complaints so far. This has been a really nice feature to have from an employee prospective

Review Source

MV

Mark V.  
General Manager  
Management Consulting  
Used the software for: 1-2 years

### "Easy to use!"

August 9, 2018

5.0

Pros

Relatively intuitive and easy to use. Setting up a new employee is very straightforward. Entering payroll is a breeze.

Cons

None to speak of, really. Although you can customize the reports, it would be nice to have a few more standard ones.

Review Source

BC

Brandyn C.  
Well operator  
Oil & Energy  
Used the software for: Less than 6 months

### "Paychex "

August 23, 2022

5.0

Use it every week for payrolll and direct deposit

Pros

How easy and convient it is to navigate

Cons

I really don’t have anything negative to say about the software

Review Source

BD

Brian D.  
Accountant  
  
Used the software for: 1-2 years

### "Paychex is a great payroll provider"

March 23, 2018

4.0

Pros

We've used paychex for a few years and it has worked very well within our company and integrates well with our accounting service

Cons

It's generic so I think it's best in smaller companies but it's a perfectly acceptable payroll system.

Review Source

AR

Amanda R.  
Payroll/HR Lead  
Human Resources  
Used the software for: Less than 6 months

### "Fairly Easy to Use"

October 25, 2022

5.0

Pros

This service has the simplicity that most people are looking for.

Cons

I found the simplicity was unappealing, I prefer some substance to the account service.

Review Source

AC

Ana C.  
Medical Biller  
Medical Practice  
Used the software for: Less than 6 months

### "Easy to use program. "

April 7, 2020

5.0

Overall it’s a great product and super easy to follow and use.

Pros

This program is the easiest and most simple tool to use and understand. The different views from Calendars, to the break downs of punch ins and outs and total hours are super easy to understand.

Cons

Nothing negative about this product so far and it’s super easy to use. I would recommend for companies to use because it super easy to use.

Review Source

AM

Ashley M.  
Founder  
Consumer Services  
Used the software for: 6-12 months

### "When your name is Paychex I expect you to nail it...they did not..multiple times"

May 4, 2022

1.0

Pros

I honestly can't recall anything that was smooth or effective with this company.

Cons

They would mess up our payroll constantly. Sending in the data to run payroll was a pain and not secure. Contacting support was hit or miss and my account manager changed almost monthly.

Review Source

KB

Kylee B.  
Bartender  
Food & Beverages  
Used the software for: 1-2 years

### "Used this for years"

April 21, 2020

5.0

I'd use them again if I could. They made it easy!

Pros

Used paycheck flex at my last job, it was a great way to track w-2s and paystubs.

Cons

Nothing really it was a great payroll service!

Reason for choosing Paychex Flex

Because it was the least expensive but it had the same if not better quality then others!

Review Source

EL

Emily L.  
HR Specialist  
Medical Practice  
Used the software for: 6-12 months

### "Long set up easy system"

June 7, 2017

4.0

Pros

System is easy and good for multiple entities. Payroll is easy and the functionality of employee records was great

Cons

Payroll set up took ages. It still does not function correctly. Implentation was 4/2016. Not thrilled with this.

Review Source

Kyle H.  
Senior Project Accountant  
Hospital & Health Care  
Used the software for: Less than 6 months

### "PayChex Flex is an all-in-one payroll service that makes payroll simple."

April 12, 2019

5.0

Will recommend to colleagues!

Pros

The ease of access and cloud based software make things incredible easy to maneuver. I also benefit from the easy use of historical information and search functions.

Cons

There are not a lot of cons to the software. It could use some additional features to make the software more robust, but all-in-all, it is a great service.

Review Source

KR

K. R.  
CFO  
  
Used the software for: 2+ years

### "Great experiences with Paychex"

April 5, 2018

5.0

Pros

Easy to use, works like it should, we don't have to worry about payroll or employment taxes, payroll specialist are very knowledgable

Cons

It would be nice if it was a little more intuitive when creating custom reports, but once you learn the basics, it works as needed.

Review Source

JW

Jacob W.  
Owner  
Financial Services  
Used the software for: 2+ years

### "Poor implementation & service "

April 7, 2022

3.0

Pros

Paychex completed all filings to tax agencies.

Cons

Paychex made multiple errors with my account from initial implementation. Company charged higher than quoted invoice fees and was difficult to get a response from my specialist. Those were two of the biggest issues.

Review Source

MK

Max K.  
Co-President  
Philanthropy  
Used the software for: 1-2 years

### "Most incompetent company I have experienced"

September 6, 2018

1.0

Pros

Nothing. They changed our payroll on multiple occasions without any interaction with us, then tried to charge us to change it.

Cons

I have never experience a company make so many mistakes, then try to charge us fees for their mistakes! They routinely changed payroll amounts to employees without interacting with us. They would then want to charge correction fees, until I complained to supervisors, and sometimes the supervisor's supervisor. They failed to transfer state income taxes for one of our employees, tried to blame us for failing to file the proper paper work, ignored our documentation of filing correctly, tried to assess a $400 correction fee, encouraged us to lie about the employee's move date and still have yet to resolve the issue after 8 months.

Review Source

FR

Felicia R.  
Manager  
Food & Beverages  
Used the software for: 2+ years

### "w2s and paystubs"

September 20, 2022

4.0

Overall it was a pretty decent experience. I definitely prefer paycom.

Pros

I love the fact that my w2s were always posted early!

Cons

The only thing I really gained from this software was that I had access to my w2 on January 10th every year and was easy to get my paystubs. Customer service was a little hard to deal with.

Review Source

MY

Mike Y.  
Tech Support  
Computer Software  
Used the software for: 2+ years

### "Total visibility of your pay and Benifits "

May 6, 2019

5.0

Great software. Literally no complaints

Pros

I love this software because you have total visibility of your pay and benefits so you dont ever wonder how much you make. Also really great because you can look at all your paystubs and resolve any issues if need be. Customer support is great as well

Cons

No cons really in my point of view. Everything I have ever done in the software has worked and has been quick to get information

Review Source

nE

nancy E.  
recovery specialist  
Financial Services  
Used the software for: 6-12 months

### "TIME TRACKING MADE SIMPLE"

November 29, 2018

5.0

its a great overall experience.

Pros

YOU CAN KEEP TRACK OF ALL OF YOUR PTO VACATION AND SICK TIME. ALSO VERY SIMPLE REQUESTING TIME OFF

Cons

when you clock in on dashboard it doesn't show how many hours you have accumulated for the week.

Review Source

VR

Verified Reviewer  
Video Specialist  
Higher Education  
Used the software for: Less than 6 months

### "Great Access"

February 5, 2019

5.0

It was a great way for me to access important documents at a very quick pace.

Pros

I was able to grab my W2's from Paychex before my employer even sent them out. When I created the account I noticed W2's dating back from 8 years ago from an old company I had worked for. It's super simple to use and very convienent .

Cons

I don't really have any cons for Paychex! Very easy and customer friendly.

Review Source

SM

Scott M.  
Vice president  
  
Used the software for: 2+ years

### "Convenient and hassle free"

April 23, 2018

5.0

Pros

Every report I could ever want always available 27/7. Access to my representative is easy. All taxes are filed for me and on time

Cons

I have only one con to report: monthly fee for cafeteria plan seems high. It would be great if fees for payroll were lower.

Review Source

JI

Jake I.  
IT Support Analyst  
Hospitality  
Used the software for: 1-2 years

### "Not a friendly user experience"

December 4, 2018

3.0

Pros

I gets the barebones job done. You can combine both HSA, Insurance, 401K, and Paychecks in one place.

Cons

Bizarre password scheme, limiting password styles you're normally comfortable with. Archaic PTO request system.

Review Source

LK

Len K.  
Director of Operations  
  
Used the software for: 2+ years

### "Paychex Flex has everything I need to address all of our company's HR needs."

May 22, 2018

5.0

Pros

Ease of use for most of the HR functions I need to use. Medical Benefits, Retirement Benefits and Payroll are easily handled.

Cons

I do not have a con for the Paychex Flex software. It has met my needs for everything I need to do from an HR perspective.

Review Source

CS

Cristina S.  
Data integrity clerk  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Decent payroll app"

January 14, 2020

5.0

My overall experience with Paychex is quite satisfactory once I understand how to use it.

Pros

What I like the most about this software is that I can see my paycheck through my cellphone. In addition, the check stubs withholding details are quite simple to understand.

Cons

What I like the least is that this software has a glitch every time I open it. There is always an error message there....

Review Source

JL

Julia L.  
Owner  
Consumer Goods  
Used the software for: 6-12 months

### "Great for getting paid from companies!"

July 27, 2022

5.0

Pros

I am personally an employee that gets paid through this software and it's always worked well for me with no issues.

Cons

I feel like there could be an app experience where we could view past paychecks, see progress of processing incoming paychecks, etc.

Review Source

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