# Page 51 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 51 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

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Last updated March 25th, 2026

# Page 51 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1251-1275 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DV

Dawn V.  
Office Manager  
  
Used the software for: 2+ years

### "The software has been very easy to use. It's user friendly."

May 15, 2018

5.0

Pros

I like the ease in obtaining the reports and in navigating around the system. Anything you need can be found on the software.

Cons

I haven't found anything on the system, that I use it for, that I have not liked. My company is very small, so it works.

Review Source

VR

Verified Reviewer  
Private Equity Associate  
Investment Management  
Used the software for: 1-2 years

### "Effective Summary of Employee Compensation"

December 20, 2018

5.0

Pros

Breaks out all levels of compensation structure in ease to understand format

Cons

While user friendly after several uses, it takes a little while to get acclimated to platform

Review Source

KC

Keith C.  
Architect  
  
Used the software for: 2+ years

### "We use Paychex Flex for our 401k"

July 11, 2018

3.0

Pros

It's fairly easy to use; making changes occurs online, but there is still a bit of back of house that has to happen for HR. It is easy to change the distribution percentage and the allocation.

Cons

I wish there were more sophisticated analytics for the funds available. You can see some of the basic prospectus information, but more fine grain fund performance over time or research would really be good.

Review Source

TN

Tony N.  
Sales  
Construction  
Used the software for: 6-12 months

### "Average Software"

February 22, 2019

5.0

Ok software for the price and you get what you pay for.

Pros

This is an OK Product. Nothing that jumps out to me as extraordinary. However, If you need software for users to view their pay stubs, W2 , withholding etc. this is an OK choice.

Cons

I wouldnt say this software has cons per say. However, I believe it could be more intuitive. it has hall the functions I currently need.

Review Source

EB

Eva B.  
Business Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Paychex Flex, best pay system I have used"

October 26, 2017

5.0

By far the best pay system I have used in 15 years of using payroll software. I have even called from my personal phone from home to handle an issue and they took care of it by asking alternate info to ensure they logged into my payroll account.

Pros

This product has the best customer service as well as ease of use. Everything is right on our dashboard to the total of payroll and withdrawal including tax. For a small business this easy access is super important. Any questions? Their support team is very efficient and on top of things to ensure all questions or issues are handled immediately and effectively.

Review Source

LD

Leandro D.  
Financial Analyst  
Food & Beverages  
Used the software for: 2+ years

### "Paychex - get the job done, that is all"

May 16, 2018

3.0

Get the job done!

Pros

Safe payroll processing software, i can say that this is a very reliable system too, but i have more points against it that pro points.

Cons

Very complex system for the daily user, the interface is not friendly at all and lack some training as well. I see this as the software created for the big player and if you are small you cannot get anything different than what is the standard offer.

Review Source

CC

Charbel C.  
IT Manager  
Construction  
Used the software for: Less than 6 months

### "Paychex"

October 7, 2016

3.0

we moved to paychex in june and until today we are not using it to its full potential because everytime we start using the features we figure out that what the sales people told us is different than what the software does or there are add ins that we need to buy to achieve things. we are on the verge on shifting to another platform because we are fed up with it.

Pros

one solution in one place

Cons

a lot of add ins and every one is a seperate purchase

Review Source

EF

Elma F.  
Admin  
Wholesale  
Used the software for: 2+ years

### "Good"

June 29, 2018

4.0

Pros

the customer representative is the best , she help me a lot when I need her and really easy the way she explain everything

Cons

nothing for now everything is okay. May be in the feature should have it 1 day before payroll to submit without a charge

Review Source

Ryan M K.  
Information Technology Manager  
  
Used the software for: 6-12 months

### "PayChex Flex keeps my payroll info in one easy to use spot"

August 1, 2018

4.0

Pros

Payroll and W2 info is in the same spot. Easy to review and see what my payroll and specific details to that payroll are.

Cons

The interface can be clunky. While I don't use the clock-in and clock-out feature, I have seen other staff use it. It reminds me of systems 20 years ago that tried to create a "virtual desktop".

Review Source

AL

Ai L.  
administrator  
  
Used the software for: 1-2 years

### "I use it mainly for payrolls and retirement services as an administrator."

February 15, 2018

5.0

Pros

I find it very easy to use for both payrolls and retirement services. I like how simple it is to create customized reports on payroll and gives me the exact information I need.

Cons

Whenever I submit the payroll I have a problem getting the invoice. It always errors and takes even longer for it to generate. I wonder if it happens when I keep stay logged in or when I keep refreshing the Dashboard?

Review Source

MP

Matt P.  
Materials & Facilities Manager  
Philanthropy  
Used the software for: 2+ years

### "They know what they are doing!"

July 24, 2018

4.0

Pros

Excellent product with extremely high reviews and is well worth the cost. Saves time and is very efficient

Cons

As of today, we have had only one issue or concern but that has been resolved. Can't say anything negative so far about Paychex Flex

Review Source

MH

Molly H.  
ppc specialist  
Construction  
Used the software for: 1-2 years

### "Seamless Payroll Mgt For Employers & Employees"

November 15, 2018

5.0

Overall great product that allows me to check in on my 401 k, track pay stubs and access tax information fast and efficiently.

Pros

Multi-device logins make checking pay stubs, taxes, loans, etc. a breeze. Security is very good which lets me feel secure using the app/desktop software. Clear ux allows you to find what you need fast - or you can customize your profile which is a nice feature.

Cons

Due to the high level of security I get logged out a lot (forgot password) but this is my fault. Customer service is very efficient and I can usually get a hold of someone the same day.

Review Source

TV

Tiffany V.  
Executive Assistant  
Environmental Services  
Used the software for: 6-12 months

### "Our employees love it, and so do we!"

November 7, 2018

5.0

Pros

We recently switched to this software for our paystub/W-2 needs and our employees couldn't be happier! The app and desktop site are so easy for anyone to use, and it's simple for us to upload the information as well. No issues whatsoever... Completely seamless!

Cons

I honestly cannot think of anything. So far, this software has met/exceeded all of our needs.

Review Source

FC

Firoozeh C.  
Accountant  
Banking  
Used the software for: 1-2 years

### "Needs Improvement "

July 14, 2016

3.0

Pros

Customer service. You can process payroll on a Thursday and pay everyone the next day. Not many payroll companies are able to do that. Also they can built the platform to meet your needs at no additional cost

Cons

The new platform is causing a lot of headaches for me. Getting the correct report is not that easy. I usually end up calling the customer service. I also wish the time and attendance was better integrated with flex

Review Source

SA

Soo A.  
HR Associate  
  
Used the software for: 6-12 months

### "HR Associate"

February 10, 2016

1.0

Pros

I am able to see my personal account and company account at the same time without having to log in separately.

Cons

It took 6 months to receive access to COBRA and it has been 8 months since we got into contract and I have still not received access to Human Resources. None of the appliances work correctly, it's difficult to see employee information because all information needs to be input separately and Time and Attendance is not integrated into HR system, and have to use different website for that feature. Literally, I cannot perform any task within Paychex for our internal uses.

Review Source

sH

sheila H.  
office mgr  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "I enjoy the memorized reports and ease of use."

March 26, 2018

1.0

I check both sick time used regularly, people ask for check stubs all the time and I also check to verify start and stop dates for employees regularly.

Pros

The software is very intuitive and gives you a great look back period to run a custom report based on your specific needs.

Cons

Sometimes it doesn't go far enough back in time when i try and use my custom search, we have calls for employee verification that goes back many years.

Review Source

AL

Andre L.  
Orthodontist/Owner  
Medical Practice  
Used the software for: 2+ years

### "Very professional and efficient"

July 13, 2017

5.0

Pros

Always on top of our account whether it be for routine payroll reporting or special requests. Always efficient and professional.

Cons

I do not have any criticisms at this time. We are completely satisfied with the service Paychex provides.

Review Source

JL

JULIA L.  
Manager  
Medical Practice  
Used the software for: 6-12 months

### "You have to get Paychex Flex"

July 3, 2019

5.0

I'm able to get my employees on board with tracking there own earnings, and giving them the right tools to set up there 401K, Flex Spending account and more.

Pros

I'm able to keep track of my payroll, customize my own Flex spending account, and 401K. It comes with ease and is very simple to use

Cons

I don't have any complaints. This software offers everything I would want from it so far.

Review Source

gG

gail G.  
Practice Administrator  
Medical Practice  
Used the software for: 2+ years

### "OK"

November 16, 2017

3.0

Pros

Its ease to sign into, I like that if I contact my Payroll specialist Christy, she is always willing to help me with a problem

Cons

I liked the old system for bringing down your reports, it was more efficient and less steps, less paper.

Review Source

JW

Jenny W.  
BDM  
Information Technology and Services  
Used the software for: 2+ years

### "Great software for payroll automation"

January 15, 2019

4.0

Pros

Be able to submit timesheet information online. Before using this software, we were submitting timesheet and scheduling vacations via paper. This software eliminate the manual process.

Cons

Not many functions. Interface looks out dated.

Review Source

WL

Wendy L.  
Controller  
  
Used the software for: 2+ years

### "Great Experience"

August 9, 2016

4.5

Pros

Very easy to use with minimal effort once everything is set up. Great Support from Paychex Rep.

Cons

I like everything about the product and vendor. I have had to use multiple tech support and everyone seems to be in the loop and can step in when someone is on Vacation.

Review Source

SC

SHeryl C.  
Office Manager  
  
Used the software for: 2+ years

### "Paychex Flex is an excellent human resources tool"

April 4, 2018

4.0

Pros

Paychex time is an excellent resource for Human Resources. It has multiple features, payroll, 401k.

Cons

The only complaint I have is for the Paychex time application as it appears to have some flaws and not work as well as it should.

Review Source

sE

steven E.  
Account Manager  
Facilities Services  
Used the software for: 6-12 months

### "My Paychex review"

November 15, 2019

4.0

Pros

The thing I liked the most about paychex flex is how easy it was to use.

Cons

The thing I liked least about the software is the support team. Very sluggish.

Review Source

AP

Allan P.  
HR Assistant  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Paychex Flex Review "

August 6, 2016

2.5

Pros

I guess the one thing that's convenient is the fact that when I call in, my customer service representative can log in realtime and see what I'm doing.

Cons

Slow. We use Preview(tm) and Flex(tm) and Preview is much faster. Flex(tm) tends to be slower which holds me up.

Review Source

SJ

Sherry J.  
VP Customer Support & Administration  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Paychex Thoughts"

February 9, 2018

5.0

Pros

Once you learn the system, you can print any reports necessary. Ease of input and navigation around the software.

Cons

Sometimes response is slow when sending emails. Overall a great company to have on our side for Human Resources.

Review Source

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