# Page 52 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 52 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

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Last updated March 25th, 2026

# Page 52 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1276-1300 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Senior ServiceNow Recruitment Consultant  
Information Services  
Used the software for: 1-2 years

### "Paychex Flex To Track Pay"

July 6, 2020

5.0

Pros

The product is easy to use and allows me to track my paychecks monthly efficiently and easily.

Cons

There is nothing I dislike about the software product!

Review Source

DK

DOMINIQUE K.  
PRESIDENT  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Switching to online reporting has saved our company delivery costs saves our company money."

May 22, 2018

5.0

Saving money by printing the reports in house and cut down on delivery costs. Also, giving our CPA a login for their use and review of reports of account(s).

Pros

Functionality and ease of being able to access reports at anytime for corporate and/or employee use.

Cons

The website can be tempermental at times. Sometimes the website is not accessible or experiencing problems and have to close web browser and start over.

Review Source

LS

LISA S.  
Office manager  
  
Used the software for: 2+ years

### "great company to work with; software very user friendly"

March 22, 2018

5.0

Pros

our payroll specialist is amazing. detail oriented, prompt, friendly. payroll always arrives on time or ahead of schedule. easy to work with.

Cons

there are no complaints about this software / company. they do a great job. we have been bery happy with our payroll

Review Source

VR

Verified Reviewer  
Accountant  
Accounting  
Used the software for: 1-2 years

### "Great overall"

June 30, 2025

5.0

Pros

Easy to use, mobile access is great. Very easy to tell details of what’s going on with each paycheck.

Cons

User interface could be improved to make it more easily understood by users. Seems to be built for employers more than employees.

Review Source

JM

James M.  
Personal Trainer  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Excellent Service"

December 19, 2018

4.0

Pros

The one thing I liked most about Paychex was the easy navigation and the amazing HR customer service. One of the biggest benefits that I like about Paychex is the ability to change a payroll, as payrolls are put on an automatic 15-minute hold, giving you a chance to remember what you might have forgotten.

Cons

The price is a little steep compared to other payroll/HR services.

Review Source

VR

Verified Reviewer  
Billing Specialist  
Accounting  
Used the software for: 6-12 months

### "Easily Accessible"

February 28, 2021

5.0

Overall, very efficient app to use once you are used to the layout.

Pros

Very easy to use this software to located pay stubs and previous year's tax documents. High recommend for companies that have many employees.

Cons

Doesn't have the best interface to use for some older employees. Some other aspects are a bit outdated.

Review Source

KS

Kris S.  
office manager  
Retail  
Used the software for: 1-2 years

### "Payroll processing is so easy with Paychex ! "

February 19, 2018

5.0

Time saving and peace of mind.

Pros

Reporting our hours takes one minute and any changes in pay rates, or adding new staff is painless. Our payroll specialist, is very knowledgeable and makes payroll effortless for us.

Cons

I wish there was a way to "save" which reports I want to print each week. I have to go in and select the two I want. No big deal, but that would be a nice feature.

Review Source

CP

Charly P.  
Payroll Manager  
Banking  
Used the software for: 6-12 months

### "Great for smaller companies"

July 12, 2016

3.0

Pros

Processing payroll is simplified with Paychex. Once you get your hours imported it's pretty simple to make any edits you need to the paycheck.

Cons

Finding reports that you need isn't as simple as you would think. OT reports are more detailed than I'd like and it's a process just to find and run them. Also, the Time and Labor portion is a headache. It's very difficult to edit time and missing punches. Not easy to record PTO between payroll and Time and Labor. If I need to enter PTO time in payroll I wish it would let us indicate the dates PTO was used.

Review Source

Krista I. C.  
Dental Hygienist  
Medical Practice  
Used the software for: Less than 6 months

### "Used it for a brief time "

April 2, 2020

5.0

Good- Id only use it now if I temped because my current office uses ADP.

Pros

I liked paychex because it was easy to access my paystubs, w2's, and see paid time off/vacation hours, etc.

Cons

There was not very much that I did not like it. The only thing I would of liked to see is if i could "clock" in and out on the app?

Review Source

NF

Nancy F.  
Accounting assistant  
Primary/Secondary Education  
Used the software for: 2+ years

### "always friendly and happy to help!"

June 24, 2018

5.0

My rep is so very helpful and ready to jump in when needed!!

Pros

very easy to use and there is always help when needed. Answers all my questions in a timely matter.

Cons

none at this time, I have had nothing to complain about on any of the areas I work in on the Flex system.

Review Source

LM

Lori M.  
Payroll Manager  
  
Used the software for: 1-2 years

### "Good software for smaller business <100 EE's"

June 28, 2016

2.0

Pros

Fairly simple to use. 1 login with access to all platforms for T&A, HR, Benefits, Payroll

Cons

Difficult to find customer support. There is a different support number for each platform i.e. HR, T&A, Benefits, Payroll

Review Source

UG

Usha G.  
HR Coordinator  
Management Consulting  
Used the software for: 6-12 months

### "Paychex Flex review"

June 23, 2016

3.0

Pros

The payroll and 401k functions are excellent as well as their respective specialists.

Cons

There seems to be disconnect between the various modules and the integration is not as seamless as we would like it to be. There are issues where stratus time is concerned in regards to accruing sick hours based on time worked and there are some issues where ACA reporting is concerned. One of the biggest issues is that there is no centralized number to call with questions or concerned. if the designated rep is away, it can be problem if we need assistance immediately.

Review Source

JS

JARED S.  
Counselor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Not the best, but has some benefits"

July 20, 2019

3.0

Not a positive one. The app loads really slow and is glitchy.

Pros

Can use on-the-go without having to login to a traditional computer.

Cons

Time and attendance was removed for about a two week period from the mobile and ipad app, making verifying my hours for this time period a painstaking long process. Also sometimes the location tracking is off.

Review Source

RQ

Rizwan Q.  
Manager  
Retail  
Used the software for: 6-12 months

### "You need to have this"

January 26, 2023

4.0

Pros

It saves lot of time and most of the work is simply done with few clicks and filling up some forms. Processing is easy and consumes less time.

Cons

I wish they made it bit more simple by using more drop down options/

Review Source

DA

Debbie A.  
  
Medical Practice  
Used the software for: 1-2 years

### "We had a lot of issues"

September 13, 2018

3.0

When i was good it was very good but when it was bad........

Pros

The company is one we used for years and service was good off and on. The actual payment system was good.

Cons

The execution of the system was not helpful at all. We had so many different service people and could never get ahold of anyone when we had a problem. No return calls or emails. This made it hard to get things correct and have trust in the company

Review Source

MF

Melisa F.  
Store Manager  
Retail  
Used the software for: 6-12 months

### "Paychex Flex"

November 9, 2020

5.0

Overall experience was great. I need to open another account under our companie's name.

Pros

Easy to get into. Very convenient, saves on paper. I stated using Paychex Flex under another company.

Cons

Account needs to be transfered, so it can be under our companies name. I was not aware of this. I will need to update.

Review Source

TA

TAOREED A.  
taoreedadeoshun@gmail.com  
Hospital & Health Care  
Used the software for: 6-12 months

### "SECURED BUT LIMITED "

December 12, 2018

4.0

Pros

\* Amazing app with secure login in \* document download option is a welcome development

Cons

\-Does not allow special characters in passwords; only allows alphanumeric which I think is a limitation -No fingerprint option to log in -I would have loved to see account or payment snapshot without having to open up the check document

Review Source

mR

michelle R.  
Secretary  
Education Management  
Used the software for: 6-12 months

### "Nice product"

November 4, 2018

4.0

Pros

I use paychex flex at my second job. It is an all-in-one product. You can check your pay, look at time, check your attendance, and benefits. It is easy to use and you can see everything you need from HR. You can download an app to look at all your information.

Cons

Sometimes it can be hard to find certain items on the site.

Review Source

SE

Steve E.  
VP  
Construction  
Used the software for: 2+ years

### "It's nice to hav the access to the information I need."

December 27, 2017

4.0

Pros

I typically find the data I am looking for. It's helpful with researching past employee data often requeted following a termination.

Cons

The screen layout makes it a little difficult to navigate. Might be that I am not on it as much as others.

Review Source

LF

Laura F.  
Revenue Cycle  
Medical Practice  
Used the software for: 2+ years

### "Great App!"

May 10, 2018

5.0

Pros

Love the convenience of this web app for clocking in and being able to see all of your documents! Its all at your fingertips!

Cons

Nothing! I have only had a couple instances when the website would not come up but support was quick to fix this!

Review Source

KF

Kimbette F.  
Bookkeeper  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Not User or Admin Friendly"

April 9, 2020

2.0

Pros

I've always been an ADP user and found it difficult to use Paychex Flex when I worked for a small company.

Cons

I found the website difficult to maneuver and understand. It was always difficult for me to speak with an agent who could assist me and solve my problem. Most of the reps I spoke with just read out of their manual.

Switched from

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

Actually Paychex Flex was the program already being used by the company. I finally had to make the company switch over to ADP.

Review Source

MT

Mary T.  
Marketing  
Market Research  
Used the software for: Less than 6 months

### "Not a great employee experience"

December 7, 2020

3.0

Not great, I preferred working at a company that did not use Paychex.

Pros

I guess the positive is that it looks nice visually. It gives you the info you are looking for with some searching.

Cons

As an employee user, I found Paychex to be the most difficult software of this type to use. It's clunky and hard to find what you are looking for.

Review Source

SC

Stanley C.  
Dentist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "I used Flex every week and find it fairly easy to navigate through."

December 21, 2017

4.0

Accessibility to my office information

Pros

Accessibility to the information I need for my business.

Cons

Only every once in a while I cannot find something I am looking for but that mostly occurs after an upgrade.

Review Source

CS

Carina S.  
Office Manager/HR person  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Best of the best"

October 6, 2017

5.0

This relationship I would recommend and do over in a heart beat.

Pros

Easy peasy usage. There is enough other stuff that goes wrong or is difficult to deal with. Paychex Flex gives me peace of mind and ease of use.

Review Source

Emma M.  
designer  
  
Used the software for: 6-12 months

### "I use this software to organize my finances at work"

June 27, 2018

5.0

Pros

It is easy for an office to go paperless and use the online features of paychex flex when certain employees need hard copies of paychecks and other information.

Cons

The website is not as intuitive as it could be so it gets frustrating sometimes to find certain information.

Review Source

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