# Page 53 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 53 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

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Last updated March 25th, 2026

# Page 53 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1301-1325 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BC

Beverly C.  
Finance Director  
Government Administration  
Used the software for: Less than 6 months

### "Paychex Flex "

November 23, 2021

4.0

Paychex Flex is easy to use and provides the reports needed. Has nice features for payroll processing.

Pros

Very easy to use as well as process payroll.

Cons

I found not limitations and have no concerns on this software.

Review Source

GB

Garrett B.  
Director  
Packaging and Containers  
Used the software for: 2+ years

### "Excellent solution for payroll"

September 8, 2022

4.0

Pros

Its super easy to use, and has great iphone app. You can quickly grab you w2, pay stubs and tax documents both online and in the app.

Cons

There is nothing that I do not like about this software.

Review Source

JS

Jaclyn S.  
Client Experience Expert  
Consumer Services  
Used the software for: 6-12 months

### "Excellent Program"

December 4, 2019

5.0

Paychex Flex allows easy access to payroll information at any time.

Pros

Paychex Flex provides a simple solution to managing employee information and payroll and also allows easy access to that information for employees.

Cons

There are no cons to using Paychex Flex, it is user friendly and easy to alter and access information.

Review Source

SB

Sally B.  
Practice Administrator  
Hospital & Health Care  
Used the software for: 6-12 months

### "The monthly cost is very economical "

September 6, 2018

5.0

Nothing negative - from the sign up to any other questions it has been a smooth transition from another company.

Pros

Our personal rep is always willing to help with any small or large concern of mine - Once you enter in the empolyee's information their direct deposit is usually automatic by that first payroll (ours is every 2 weeks) efficent

Cons

The site has changed once we came back on board with Paychex and they are about to have an additional update as well - so once I get use to doing something comfortably it changes.

Review Source

rP

raffaela P.  
admin  
Entertainment  
Used the software for: 6-12 months

### "Love using This for payroll"

April 25, 2022

5.0

easy to use, access . like the fact each employee can create an account

Pros

This feature is amazing. easy to use. never an issue. great customer service!

Cons

there was nothing i did not like about this software.

Review Source

CW

Corina W.  
Owner  
  
Used the software for: 2+ years

### "Continuing to be impressed!"

February 15, 2018

5.0

Pros

How easy and user friendly it is! I was very unhappy with our previous payroll company and software and have nothing but positive results with Paychex. Customer service is top notch!

Review Source

MH

Mark H.  
Project Manager  
Construction  
Used the software for: 1-2 years

### "Mobile access for pay info"

April 3, 2019

3.0

Pros

It is convenient and easy to use especially on a mobile device.

Cons

Worked well as long as you remember your password but that is the case for any app.

Review Source

TM

Tatiana M.  
Program and Operations Manager  
  
Used the software for: 6-12 months

### "Meets our needs for 401K administration"

April 18, 2018

5.0

Pros

Secure and easy to use website, problem resolution through customer service has been effective, even though we haven't had to contact them too often.

Cons

You need time to explore the website to figure out where things actually are. Not as clear-cut as some other sites. However, it gets the job done and we are overall happy with the features.

Review Source

CW

Chi W.  
Food & Beverage Director  
Hospitality  
Used the software for: Less than 6 months

### "Quick and Easy Access"

September 6, 2022

4.0

This program makes my job easier and more efficient so I can accomplish other things in my job duties.

Pros

Very easy to use. Imputing is easy and report are detailed for me to manage employee times.

Cons

Not really. I am very happy with all the features.

Review Source

DP

Deborah P.  
Director of Marketing  
Medical Practice  
Used the software for: 2+ years

### "Great payroll platform"

October 29, 2018

5.0

Pros

I like the ease of working and submitting payroll regardless of weekly or semi monthly payroll submission.

Cons

There are times when with anything new there is a learning curve but once you are familiar it gets a lot simpler

Review Source

DH

Danielle H.  
HR Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Make sure they can provide what you need "

September 22, 2016

2.5

Pros

Their support for Payroll implementation was great! Payroll was transferred from one vendor to them with little to no errors and they provided a lot of support to make that happen.

Cons

The product we were sold was not the product that was delivered. We were expecting a unified platform in reality the data was not unified and did flow correctly or logically from Payroll module to HR Module, to Benefits Module. I don't think they took the time to really understand what we needed before they promised what they could deliver.

Review Source

YV

Yelizaveta V.  
Physician  
Hospital & Health Care  
Used the software for: 2+ years

### "Paychex Flex"

February 24, 2022

4.0

Pros

User friendly interface, easy to navigate dashboard, easy to print check stubs from PDF format.

Cons

Would be helpful to be able to view older check stubs in the app, currently only able to access 3 years worth of pay stubs.

Review Source

DD

Donna D.  
Treasurer  
  
Used the software for: 6-12 months

### "Made being a treasurer easy."

March 23, 2018

5.0

When officers change, the facilitator isn't worried about not receiving pay or being late.

Pros

The company takes all the pressure off of making a mistake from a volunteer organization. Everyone is so easy to work with and if we forget to set up the hours they always call. They are friendly and never think a question is silly. Makes changing officers easy.

Cons

There is nothing that I have found that I do not like or appreciate. Their help is wonderful and they understand that this is not a full time job nor lifelong and does not include benefits.

Review Source

KG

Kadysha G.  
Business Administrator  
Medical Practice  
Used the software for: 2+ years

### "Cool feature"

October 11, 2017

5.0

Pros

I like that I can use without assistance. I like that I can pull pay stubs and tax information at my convenience

Cons

sometimes some of the features dont work so I have to call my payroll specialist. This can be frustrating

Review Source

JM

Jairo M.  
Elec Maint Engineer  
Entertainment  
Used the software for: 2+ years

### "A blessing to Use, and better to see the Balance."

January 20, 2019

5.0

Up until now its been a great Time.

Pros

The easy flowing of the app and website, easy access to Paystubs and history of Taxes

Cons

The app may need a touch up to find different companies payments.

Review Source

AM

Alan M.  
Field Tech  
Consumer Services  
Used the software for: 6-12 months

### "PayChex"

July 2, 2018

4.0

Pros

The pros of paycheck is the flexibility that each user has. From viewing w2 forms to checking paystubs, this app is user friendly.

Cons

What I like least about this app is the inability to request time off. If I need to submit time off, it defeats the purpose of making a mobile app for a company.

Review Source

BA

Bill A.  
Owner/Manager  
Management Consulting  
Used the software for: 2+ years

### "Paychex works for us!"

June 25, 2018

5.0

Pros

Ease of use. Accuracy, Quick response, one stop payroll service meets all my needs! Cost for service is good.

Cons

Finding my Paychex reps email to send my payroll off. Cost of sending my payroll docs and checks is high!

Review Source

mR

mariam R.  
Staff Accountant  
Education Management  
Used the software for: Less than 6 months

### "Paychex "

June 2, 2022

5.0

Pros

I like the user friendliness of the site, design is good, and lots of features!

Cons

A little pricey but worth it for the amount of features

Review Source

KB

Kelly B.  
Paralegal  
Law Practice  
Used the software for: 2+ years

### "There's better options out there"

March 3, 2022

2.0

Pros

A lower tier option from Paychex, doesn't cost as much of some of their other services, which is nice.

Cons

You pay for what you get. This service has little to no perks, basically this is just a barebones service.

Review Source

AM

Amanda M.  
Phase 1 Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Easy use "

April 5, 2019

3.0

I like it more now then I did in the beginning.

Pros

I do like this system. I use it daily to clock in and out for work.

Cons

The only thing I don’t really like about it is the way my time shows on the time card. It combines both weeks together and the way it does the minutes is not like 60 minutes per hour.

Review Source

SR

Suzette R.  
Administrator  
Education Management  
Used the software for: 2+ years

### "Loving the new Paychex Flex"

July 1, 2019

4.0

Pros

With the newest program update our payroll has finally been quick and easy! This program prior to the update was just horrible to use! Loving this new Paychex Flex!

Cons

The constant updates/changes that were being done caused us to spend more time trying to input info into this program then anything else (in regards to payroll)

Review Source

DT

Dan T.  
Human Resources Leader and Strategist  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Paychex flex can do the job."

October 30, 2018

4.0

Pros

Easy to use interface design. It also gives access to employees on online payroll. The payroll processing is great and easy to use.

Cons

Expensive for a simple software. The integration is not as promised. And the customer service staffs are not very entertaining. It takes too much time to solved a problem we have encountered.

Review Source

TD

Tamra D.  
Treatment Planner  
Medical Practice  
Used the software for: Less than 6 months

### "PAYCHEX REVIEW "

December 6, 2016

4.0

I use the program to clock in and out of work every day. I like the fact that I can track my PTO and hours/overtime weekly. I also appreciate that I can view a copy of my paystub which is kept on file.

Pros

I can view my PTO and hours/overtime to calculate how much my paycheck should be. I like the fact that all of my paystubs are kept on file to view.

Cons

The program sometimes times out and it takes an extremely long time to clock in. Sometimes I cant even log in. I wish it was just one click to clock in, instead of 15.

Review Source

JH

Julie H.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Eh"

February 13, 2017

2.0

Website is easy enough to navigate, however the customer service is very sub par for the amount of money taken out of my weekly paychecks.

Pros

Ability to pull up and download reports.

Cons

Customer service.

Review Source

ES

Elizabeth S.  
Owner  
  
Used the software for: 2+ years

### "Paychex gives us the peace of mind we need to run a small business. "

January 23, 2018

5.0

Pros

Very easy to use. It provides all payroll information you need in just a few clicks. You can print check stubs, W-2's and other reports as quickly as you need them.

Review Source

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