# Page 54 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 54 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

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Last updated March 25th, 2026

# Page 54 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1326-1350 of 1783 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JL

Justin L.  
Director  
Marketing and Advertising  
Used the software for: 2+ years

### "Not pretty but it works"

November 18, 2020

3.0

It does what I need it to do, even if it isn't pretty, so that makes it better than some other HR systems

Pros

It does the job in giving you access to basic materials like tax forms and paystubs, not a lot of options leads to simplicity

Cons

Terrible UI, looks like it was made ten years ago, some products are not as integrated/linked as they should be

Review Source

RS

Ryan S.  
Sales Associate  
Computer Software  
Used the software for: Less than 6 months

### "Great product, needs to be fully updated"

December 6, 2016

3.0

I've been a general user of Paychex flex for a while now and I do like that they have updated their UI. However, they left a few things behind and need to provide a few more options. First, they didn't update their PTO system but rather it looks like they just iframed it in to their new system. This makes for a pretty wonky user experience when everything is clean and slick around the outside and then pixelated and "old" on the inside. Still works, that's the good news, however it could be a bit more user friendly. When you're asking for PTO, it can be a bit odd interpreting how much PTO you'll have left, what kind you're using, etc. The other piece of this is when you're signing in. They force you to use a two step auth and it sends a text to your phone, every, single, time. That can get pretty old when every time you log in you're going it from the same place. They really should base it off IP or at least give you the option to skip it.

Pros

Covers a lot of areas (PTO, paystubs, 401k, etc.)

Cons

Login takes a while/several steps

Review Source

HN

Hailey N.  
Program Specialist  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Paychex Flex Review "

July 26, 2019

4.0

Overall, I have had a good experience with PayChex. I really like the paystubs and time off request features.

Pros

Paychex is an easy to use software which provides lots of useful information! I like that I have the ability to get my pay stubs and can go back to look at past pay stubs as well. I like the time off request, because it automatically updates to allow you to keep track of PTO!

Cons

The time off request button is small and in the corner. The first time I entered PTO, it was difficult to figure out where to request the time off. The type of time off request automatically is set to Bereavement and must manually be changed to PTO every time.

Review Source

WM

Wendy M.  
Practice Manager  
  
Used the software for: Less than 6 months

### "Great for large businesses"

December 13, 2016

3.0

This is the second location that I've been at that uses Paychex. The first was a large multi-unit business and the second is a small private practice. Between the two I can see there are a lot of different options available to businesses to customize Paychex to cater to each of their needs. Overall this customization is great but the process to get everything into place can be frustrating, time consuming and expensive. I think overall Paychex caters best to large businesses.

Pros

It's great to have a central location that manages time cards, payroll, HR, and benefits. All the representatives that I have interacted with have been very friendly.

Cons

There are too many representatives that you need to interact with. It's frustrating trying to discuss different products Paychex has to offer but then having to meet with 6 different people to get all the answers I need. I also prefer the classic view over the updated one.

Review Source

MS

Mary S.  
Realtor  
  
Used the software for: Less than 6 months

### "Accessible and Reliable"

July 9, 2018

5.0

Pros

In my long search to find a good time management software, this one is pretty high on the list. It looks good and saves me a lot of time.

Cons

The price could always be lower, but I find it to be affordable for now. That's really the only downside because it functions really well.

Review Source

EG

Evert G.  
Admin. Assistant  
Building Materials  
Used the software for: 1-2 years

### "It is super friendly use, it has a lot of functionalities."

January 16, 2018

4.0

Getting reports or information immediately when needed. Gives you information about all a

Pros

You can access when ever you need to, create customized reports, sign in as often as you want and get the information in a secure manner.

Cons

Sometimes it crashes and makes you lose a lot of time. And some reports don't let you go that back in time.

Review Source

CT

Craig T.  
CSR  
Retail  
Used the software for: Less than 6 months

### "Paychex Review"

November 13, 2020

5.0

Being able to monitor, timekeeping and time off requests.

Pros

The thing I like most are the ease of clocking in and out and being able to track your hours on a weekly basis.

Cons

The thing I like least is the that if you don't use it for thirty minutes it kicks you out then you have to log back in.

Review Source

FH

Frank H.  
Senior Associate  
  
Used the software for: 1-2 years

### "The perfect software for a small start up"

February 19, 2018

5.0

Pros

Paychex Flex is extremely intuitive and was not difficult to set up for personal preferences. It is by far the best employee paystub software I've used out of the 5 I've been exposed to.

Cons

This is nitpicky, but I don't like the 2 factor authentication. I understand the necessity of it, but would prefer some level of authentication after I log in if I'm attempting to access sensitive info. If I'm just trying to log in to check basic info I don't want to be hassled.

Review Source

JH

Jacqueline H.  
Waitress  
Hospitality  
Used the software for: 1-2 years

### "Paycheck Flex is great! "

September 19, 2018

5.0

Pros

I love that paychec flex because it is so easy to use and I have never had an issue with it. I transfer money to my bank account from it all the time and it usually takes only about 3 days, and sometimes even the next day, so it’s really quick.

Cons

I have not experienced anything negative about the software so far.

Review Source

NN

Nick N.  
Hair Stylist  
Apparel & Fashion  
Used the software for: 2+ years

### "Flexible View"

November 11, 2021

4.0

Pros

I like to be able to get a full breakdown of my earnings since I am a commissioned employee.

Cons

There is a bit of a learning curve involved in navigating it.

Review Source

BS

Bonnie S.  
Recruiter  
Computer Software  
Used the software for: 6-12 months

### "Great Payroll System - Even Better Customer Service"

August 25, 2016

4.0

Pros

The vendor is local to Texas, so the face-to-face connection is great for communication. Also, every agent is very responsive and helpful for any inquiries and issues. Paychex also has an all inclusive platform for 401(k) options, benefits, compliance, reporting, and HRIS.

Cons

The UI needs work. Paychex recently updated their dashboard to a more modern look, yet it still looks dated. When you work for a technology company your employees want a portal that they can easily use and looks chic and modern.

Review Source

HC

Hiedi C.  
Executive and HR Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "The software was not uniform and did not cohesively coordinate or function as one unit."

June 6, 2017

1.0

I would not recommend this payroll company for any of their services. We paid extra for the HR support and didn't get the support you can find with going online to HR supports.

Cons

It was very difficult to contact our reps to solve any problems. We had to schedule appointments to be able to speak to our own reps.

Review Source

BO

Blanca O.  
Warehouse and Office manager  
Telecommunications  
Used the software for: 1-2 years

### "Great! Very easy to use. "

June 18, 2018

5.0

Pros

I like that I can check my payment amount and change banks easily without having to contact administrator. My W'2's are also very accesible and stay in records for future reference.

Cons

Pretty easy to use. I guess the cons on this software is that not every employer uses it. Also, if you get paper checks you have to wait until they get delivered -\_-

Review Source

Toni Lee T.  
Graphic Designer  
Graphic Design  
Used the software for: Less than 6 months

### "Paychex Flex, isn't for me!"

January 11, 2023

5.0

Pros

I like that the software is modern and somewhat easy to use

Cons

I do not like the membership cost for what I need to do.

Review Source

jC

john C.  
owner  
Medical Practice  
Used the software for: 1-2 years

### "payshexflex thoughts"

December 13, 2023

4.0

Pros

Using it as an app on phone instead of having to use a computer

Cons

if locked out it is not the easiest to get back into

Review Source

TD

Tracy D.  
Office Manager  
  
Used the software for: 2+ years

### "Office Manager.. I like working with Kristen Sullivan, If I have any problems on my end she is right there to help me through it. Using paychex make my job a lot easier."

December 13, 2017

5.0

Thank you Paychex for all you do!

Pros

I like that the Payroll Specialist calls me to take my payroll. Again if I need anything, there is always someone to help if my Payroll Specialist is not available.

Review Source

JR

Jennie R.  
Bookkeeperq  
Religious Institutions  
Used the software for: Less than 6 months

### "Great Change!"

February 25, 2020

5.0

Even from the beginning, I was happy with the supportive service I received. I made some errors during input and was pleased with the help I received.

Pros

The costumer service is there for you no matter the problem, no matter what time of day. The change over went well, a few hitches, but overall it went smoothly.

Cons

A few hitches at change over from our previous service that I missed before entering our first payroll. Like all new programs, learning ahead of time is the best protector of errors. I highly recommend taking extra time with the initial learning steps.

Reason for choosing Paychex Flex

Their customer service , pricing and future services available as needed.

Review Source

RS

Ross S.  
JMG Specialist  
Education Management  
Used the software for: 1-2 years

### "PayChex"

October 27, 2020

4.0

Pros

It is a very convenient software that allows for multiple uses.

Cons

The software is difficult to set up initially

Review Source

Sandy L.  
Solutions Specialist  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great system for all your HR needs"

September 8, 2022

4.0

I use this for paycheck tracking, benefits, and 401k management. It's a great software package for employees because they don't have to keep bothering HR to find stuff out.

Pros

Love that I can easily see my paycheck with all the deductions

Cons

The benefits side was a bit annoying but I eventually got through it

Review Source

DS

Deborah S.  
Bookkeeper  
Construction  
Used the software for: 2+ years

### "I have been using Paychex for more than 12 years. Everything works seamlessly."

May 15, 2018

5.0

Pros

That I can print my own reports instead of waiting for the mail. Plus if I have an audit it is much easier to print into a pdf than print a pile of paper.

Cons

I have not found any cons yet.

Review Source

SW

Sean W.  
Bookkeeper  
Accounting  
Used the software for: 6-12 months

### "Great report features"

March 31, 2018

4.0

Pros

Out of all the payroll software's I have used, Paychex provides the best reports. As a bookkeeper, sometimes I need to break out wages to specific projects. Paychex provides reports that allow me to do that easily. They have a wide range of reports that you can pull that other payroll systems can't.

Cons

It takes some time to get used to the layout of the software. In my opinion, it is a bit old school and you need to spend time learning where things are.

Review Source

MW

Mia W.  
Office Manager  
Construction  
Used the software for: 6-12 months

### "Pay Stubs"

May 10, 2018

5.0

Pros

I like that you can get a copy of your stubs from work or w2 without waiting for HR to send them to you. Especially if you need copies ASAP

Cons

Really not a bad thing, I like it and my husband uses it for his paint crews and has used it with companies hes worked for

Review Source

yG

yanet G.  
collections  
Automotive  
Used the software for: Less than 6 months

### "paychex flex"

May 7, 2019

5.0

overall it is a good system better than ADP we would have nothing but issues with Adp

Pros

I like that it is easy to navigate through

Cons

only thing that i do not like is that the benefits are not in the same place where you clock in and out, it would be better if it was all in one place

Review Source

MR

Michael R.  
Executive Director of Franchising  
Medical Practice  
Used the software for: 2+ years

### "Everything Your Company Needs"

February 10, 2017

5.0

Paychex has everything your company and employees need to manage payroll. Whether your company is just getting started or you've been in business for a while, Paychex can help you keep your payroll clean and efficient. You'll save time, your employees will be happy, too. The online portal is great for employees. No need to keep paper records, Paychex keeps everything organized for you. Plus, it's secure. You can trust Paychex to get your payroll done right.

Pros

Great support Everything your company needs Excellent employee portal

Cons

Cost might be a consideration for small business or startups.

Review Source

EC

Esmeralda C.  
office manager  
  
Used the software for: 1-2 years

### "In general its great!"

April 23, 2018

4.0

Pros

I love that I can pull up reports without having to ask our payroll specialist. Most of what I need can be found on Paychex flex.

Cons

Nothing really. Its generally a great supplement to our specialist. Anything more detailed is easily obtained by reaching out to our amazing payroll guru Latoya Teemer.

Review Source

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