# Page 55 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 55 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

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Last updated March 25th, 2026

# Page 55 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1351-1375 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KO

Karla O.  
MA  
Medical Practice  
Used the software for: Less than 6 months

### "New User "

October 6, 2019

4.0

Pros

\- User friendly - Excellent customer service reps - Fast & easy solutions to malfunctions - Overall it’s decent

Cons

\- Too soon to say, but overall it’s pretty user friendly. Except sometimes, it can be confusing if you aren’t up to date with using technology.

Review Source

LJ

Les J.  
HR Director  
Philanthropy  
Used the software for: 2+ years

### "Paychex Flex Review"

December 8, 2015

4.5

Pros

Full service platform, and shared info. Up to date. Can be overwhelming at times.

Cons

Multiple contacts. Hard to keep track of who I should be contacting. Contacts change frequently.

Review Source

LD

Lori D.  
CDA,RDA  
Medical Practice  
Used the software for: Less than 6 months

### "Simple Software System"

November 21, 2016

5.0

Paychex flex is a simple system that's easy to use! Its all right in front of you. You can see the hours you worked; it adds it up for you!

Pros

Easy to view your times.

Cons

Sometimes it takes a while to get to the clock in/out screen. I will be on time but it will take a long time for the final screen to load, after I answered my security questions, and I will click out and start over...sometimes a couple times until it works. Once in a while it will not let me view my pay stubs.

Review Source

SR

Sylvia R.  
Project Manager  
Printing  
Used the software for: 1-2 years

### "Paychex Flex is easy to use!"

August 16, 2023

5.0

Pros

Paychex Flex has been very easy to use for me since I've started using it!

Cons

Nothing I can think of at the moment, everything has been great!

Review Source

LN

Lacey N.  
Human Resources  
Architecture & Planning  
Used the software for: Less than 6 months

### "Easiest Way To Process Payroll"

December 13, 2017

5.0

Simplifies my life and makes my job easier. Reports are easy to run, payroll is smooth

Pros

We switched from ADP to Paychex recently and the move has cut our payroll processing time in half. It also saved us money. Their interface is intuitive and easy to use, the customer service is great. It's been a life saver.

Cons

You can't make changes or save anything if someone else is in the Paychex Flex program. That can be frustrating if multiple people access it at one time.

Review Source

DS

Debra S.  
Executive Assistant/Property Manager  
  
Used the software for: 1-2 years

### "Website little hard to navigate for certain things but their customer service team is excellent. "

May 15, 2018

4.0

Pros

For standard payroll, website is easy to navigate. However, more difficult payrolls are a little challenging.

Cons

There is no search bar to navigate things you are unable to find. Would be nice to have a help tab/button for items you don't normally use in your bi-weekly payroll, i.e. change federal withholdings, rate of pay, etc.

Review Source

VR

Verified Reviewer  
Office Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Pretty easy to use"

July 25, 2022

4.0

Pros

Payroll hours can be submitted to them by email

Cons

I wish there was more HR info/training on the site

Review Source

EQ

Erin Q.  
Accounting Assistant  
Accounting  
Used the software for: 6-12 months

### "Poor Customer Service When You Need IT"

March 8, 2016

3.0

Pros

The interface was nice and user friendly. Generally I was able to find what I needed relatively easy. They also have the ability to store a lot of necessary file information which is great to reference back to.

Cons

They made a low of mistakes on our account and were very slow to correct. Even then they said they had fixed something a number of times it was not corrected. I was connected to a completely different company's 401k plan at one point (lucky no money was transferred).

Review Source

AR

Andrea R.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Get paid!"

September 19, 2018

5.0

Pros

This is so easy to use as an employer. Employees get paid fast and securely.

Cons

I don't like that direct deposit needs a three day leed.

Review Source

TO

Tyler O.  
Sales  
Consumer Services  
Used the software for: 6-12 months

### "Mediocre at best "

March 29, 2021

3.0

Paychex was a mediocre system at best.

Pros

We used Paychex initially just as a way to run payroll and fulfill some basic HR needs. It quickly proved not to be robust enough for us. If you’re just looking for a platform that can run payroll and do yearly tax paperwork then paychec will work. If you need anything beyond that like benefits tracking or even tracking time off, look elsewhere.

Cons

It lacked so many features and didn’t have options to add on or adapt beyond its rudimentary system.

Review Source

IA

Ida A.  
Digital Content Manager  
  
Used the software for: 1-2 years

### "Great user experience on desktop and mobile"

February 7, 2019

4.0

Pros

The mobile app is easy to install and easier to use. The desktop version is also very easy to use. The platform is secure.

Cons

It could have just been that the company didn't want to go with all the features Paychex Flex has to offer, but I was disappointed in what I was able to see/edit.

Review Source

Ian F.  
Senior Business Analyst  
Education Management  
Used the software for: Less than 6 months

### "Great upgrade to Paychex "

November 12, 2018

4.0

Pros

I'm a user of this and my company just upgraded our version of paychex to flex and it is so much easier to use now.

Cons

Not a whole lot to say negative about this. It is a vast improvement over the old software.

Review Source

TB

Tracy B.  
Operations  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Paychex"

December 14, 2018

3.0

Pros

This software is reasonably affordable.

Cons

This software is complicated and not user friendly.

Review Source

MT

Michael T.  
President  
Medical Practice  
Used the software for: 2+ years

### "Poor customer service. "

November 11, 2022

4.0

Pros

Simplicity of use. They have included most options needed to process.

Cons

People in customer service inept, and management could care less if you are having a payroll issue.

Review Source

SW

Sharcrista W.  
Customer Service Representative  
Computer & Network Security  
Used the software for: I used a free trial

### "Great "

January 13, 2023

5.0

It was easy to understand and straight forward.

Pros

Price point. This was great for me due to being in a budget.

Cons

I liked every aspect of this product. It was very easy to understand.

Review Source

BT

Brandy T.  
Office manager  
Construction  
Used the software for: 1-2 years

### "Customer service is great, they have a lot to offer!"

March 10, 2019

5.0

I love the customer service!

Pros

User friendly and customer service is awesome

Cons

The cost per employee and took awhile for them to call me back

Review Source

BW

Betty W.  
Office Administrator  
  
Used the software for: 6-12 months

### "I am a new employee that recently started payroll in our office. This is so easy to use!"

April 23, 2018

5.0

Ease and accessibility

Pros

The ease of payroll. is also so helpful with any questions! I like that they remind you that it is payroll time if you forget to give them a call. I also like the fact that they adjusts the times They call around the hours that we work. Receiving the envelope in the mail is GREAT.

Cons

I don't have a "least" yet. So far, so good... I did not have any training with the software but did not need it due to the ability to answer my questions when needed.

Review Source

KT

Kathleen T.  
Bookkeeper  
Management Consulting  
Used the software for: 2+ years

### "Call center person is wonderful."

February 8, 2018

5.0

Keep up the great work

Pros

I lucked out with a wonderful call center person, she is on top of all the thing I need for my payroll needs.

Review Source

FS

Filippo S.  
Sales Manager  
Building Materials  
Used the software for: 2+ years

### "Great for payroll "

September 7, 2022

5.0

Pros

Very easy to find my paystubs and all the info related to my benefits

Cons

The log in process could be easier. It is safe yes, but I wish it would be less time consuming

Review Source

KA

Kelly A.  
Club operator  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Paychex flex"

April 18, 2019

5.0

It has improved a lot over the years. It has made payroll easier for me

Pros

I like that I have 3 businesses to pick from on the dashboard to do payroll. I like that it shows the amount of the check out to the right so you don’t have calculate it

Cons

I don’t like that reports are sometimes hard to find and that it doesn’t catch big commissions. That could of been added by mistake

Review Source

DH

Douglas H.  
Lead Sales Associate  
Automotive  
Used the software for: 2+ years

### "Payroll"

February 13, 2019

5.0

Pros

This software is currently used to process all payroll and 401k

Cons

Sometimes the punch clock will not display once logged in.

Review Source

KR

Karin R.  
HR Manager  
Telecommunications  
Used the software for: 1-2 years

### "Paychex Review"

April 20, 2016

1.5

Pros

I like that when it updates properly employees are able to pull their last paycheck without contacting payroll.

Cons

The inability to change employee's username and passwords. They lock themselves out and call the 800 number, but don't get any help. We contact our rep and it's typically 3-4 days before we hear back.

Review Source

CY

Chris Y.  
Director of Human Resources  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Paychex flex does not worthy for the money"

October 17, 2016

2.0

Overally I am not satisfied with Paychex Flex. We have used this SW service for over 2 years. We paid alot per year for 200 employees. After selling Paychex service, they did not provide any proper service to us. We purchased HR total service but we are using only payroll service now because there is no help from Paychex to customize the SW for our needs.

Pros

Paychex provide entire HR functions and financial functions.

Cons

The SWs are not integrated with each other so it is really inconvenient to use functions.

Review Source

FC

Farrah C.  
Staff accountant  
Banking  
Used the software for: Less than 6 months

### "Paychex"

January 13, 2017

2.0

When we started to work with paychex I was very excited about what they advertise as a great customer service but things have changed and the software is having too many glitches.

Pros

Customer service.

Cons

The new system has too many glitches. Sometimes you can't long in or log out.

Review Source

SJ

Shiaoting J.  
owner  
Medical Practice  
Used the software for: 2+ years

### "Years of Solid Business with Paychex"

December 14, 2017

5.0

Pros

Excellent customer service and ZERO mistakes in the many years we've been a client with Paychex. Highly recommended.

Review Source

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