# Page 57 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 57 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 57 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1401-1425 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DB

Denisse B.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "A Needed Pest "

April 29, 2019

4.0

A necessary service. Were neither for or against, but if something better came along wed switch in a heart beat.

Pros

Running payroll is part of business. Not our 2dt choice, but one of the few that run workers compensation on a pay by pay basis so we choose them over other services. There is typically a lot of errors so we watch them like a hawk which makes them a pest.

Cons

We're neutral on the service, neither here nor there.

Review Source

RG

Rosemary G.  
Medical Receptionist  
Medical Practice  
Used the software for: 1-2 years

### "PAYCHEX FLEX"

May 7, 2018

5.0

Pros

GREAT MANAGEMENT PROGRAM! GREAT TOOL FOR LOOKING BACK IN THE HISTORY AND EDITING INFORMATION. HAS EVERYTHING YOU NEED!

Cons

NO CONS HERE REALLY. THIS PROGRAM MAKES IT SIMPLE AND FAST TO PUT IN ALL THE INFORMATION NEEDED AND BE ABLE TO INPUT EASILY.

Review Source

SS

Staci S.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Software is easy to use and satisfies all of our payroll needs."

January 19, 2018

5.0

Pros

Easy to maneuver around to find the reports we need. Our customer service rep makes doing our payroll so easy and hassle-free.

Review Source

KP

Kendal P.  
CEO  
Management Consulting  
Used the software for: 2+ years

### "Good platform for PEO services"

July 5, 2018

4.0

Pros

Your employees can access all pertinent information directly from the platform without needing the admin to manage their account.

Cons

I would like to see more usability features, but ultimately you are paying for the PEO service, not the software.

Review Source

CR

Carlos R.  
Incdependiente  
Capital Markets  
Used the software for: Less than 6 months

### "Oportunidades"

January 26, 2023

5.0

Ninguno hasta ahora

Pros

Es bastante facil de usar, muy dinámico y practico

Cons

Hasta ahora no tengo ninguna queja, me parece bastante bueno

Review Source

SR

Sam R.  
Network Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Ease Of Use"

January 15, 2023

5.0

Pros

I'm easily able to download paystubs and other information about pay.

Cons

Don't have anything negative to say about this service.

Review Source

LF

Liana F.  
Recruitment Consultant  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Very Helpful "

June 29, 2020

5.0

Loved being able to see my money and what deductions were taken before its deposited in my account

Pros

I like that I can access and see my paycheck before it comes. It also outlines taxes taken out as well as gives me a way to see 401k and other information related to pay

Cons

I could only see my pay about a day in advance. I wish I could see it sooner but that is probably more of the fault of my company than Paychex Flex

Review Source

MC

Maribel C.  
EFDA  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex"

December 6, 2016

3.0

Its been a great experience easy to use. My experience using this product its easy to use. Am able to keep track of my vacation time. Also if I have to make any changes you can do so without having to contact HR I can do so. The only problem that I have notice is that sometimes its freezes. Then have to try and log in a couple times which waste time. With new employees they also are able to figure out how to use this system.

Cons

You can track of your information and make changes when needed.

Review Source

DS

Dipti S.  
Technical Recruiter  
Information Technology and Services  
Used the software for: 6-12 months

### "Good tool for Payroll management "

May 27, 2022

5.0

Pros

Easy to use and navigate Fast response to actions on website

Cons

More dashboards can be made for effective data visualization

Review Source

MW

Michele W.  
HR/Payroll  
  
Used the software for: 6-12 months

### "I have a positive experience with this program."

December 26, 2017

5.0

Pros

It is rather straight forward to use. If I do have problems with an aspect I call our account rep and she corrects the problem.

Cons

When inputting payroll data the layout goes to web basic and you lose your setup. Shouldn't it stay at the layout that you want. Also, if you had to do a manual check, it would be nice if the program automatically added another new line for the person.

Review Source

VR

Verified Reviewer  
Consultant  
  
Used the software for: 2+ years

### "I am tired of the constantly changing of the way the system works."

March 26, 2018

4.0

I get the payroll processed that is it.

Pros

I do like the quick access to the payroll reports all thought it took several months to get it right.

Cons

Every time I log the page set up has changed and I am continually trying to figure out what to do next.

Review Source

SK

Sun K.  
Product Manager  
Telecommunications  
Used the software for: Less than 6 months

### "Nice simple way to have all your paycheck stubs online."

July 16, 2020

5.0

Since moving over from a completely paper-based system, this is really a much better way to archive old paycheck stubs and W2.

Pros

Easily retrieve old paycheck stubs, supports direct deposit, allow you to edits to your bank info, and tracks paid-time-off. Old W2's are easily retrievable and also new W2 are posted relatively quickly (no longer need to wait for paper copy).

Cons

No real cons except maybe for the cost of implementing the online service. The serivce is relatively simple to use, however you may need to still contact your payroll person to make detailed changes.

Review Source

EA

Eunice A.  
Office Manager  
Real Estate  
Used the software for: 1-2 years

### "The product was good "

August 12, 2016

4.5

Pros

The product was fine the site was easy to get around. I did have a hard time when it came to getting reports

Cons

the one thing i did not like was all the different expenses. I cancelled my account and that didn't cancel everything so I am still getting charged for things.

Review Source

MS

Michelle S.  
Accountant  
  
Used the software for: 1-2 years

### "I've always had a great experience with Paychex and Bridgette Garlicki has always been great!"

December 21, 2017

5.0

Pros

The easiness of the website and being able to navigate. I like that everything is listed by pay periods.

Cons

I don't like that I have to receive a verification code every time I log in. It seems like a waste of time when I log in weekly.

Review Source

NB

Nicole B.  
Office Manager  
  
Used the software for: 2+ years

### "Seems like a pretty self sufficient software"

January 5, 2018

4.0

Pros

I only log into paychex once every two weeks but it seems like it does it's thing. There have never been any issues.

Review Source

LaTonya S.  
Talent Acquisition Consultant  
Staffing and Recruiting  
Used the software for:

### "null"

January 5, 2018

4.0

Review Source

TA

Tabatha A.  
Practice Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "Loading is slow"

June 7, 2017

5.0

Pros

Easy to use software. Clock in and out buttons are right on the home screen. Pay stubs are also right on the home screen. Very easy to navigate.

Cons

Loads slow or times out. Sometimes takes minutes to load and when you have to punch a clock that can cause time card issues

Review Source

AC

Alysha C.  
Administrator  
  
Used the software for: 1-2 years

### "Terrible interface. Horrible customer service. The company appears to be dishonest."

March 18, 2018

1.0

There were no benefits from this software. The basic reports were confusing to use. The customer service was terrible. The company was horrible about getting the calculations of the taxes correct.

Pros

There was nothing I liked about the software. The software program was confusing to use and the reports were hard to find and print.

Cons

The customer service was terrible. I had to call and write emails to many different representatives about getting the quarterly report filed properly, receiving the end of the year W2 form and eventually cancelling them which took six months for them to close out the account properly.

Review Source

MS

Maryann S.  
Dental Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex Review"

December 8, 2016

5.0

I find the software easy to use. I like the fact I can readily pull up my pay stub and see my deductions.

Pros

It is easy to navigate through, and tracks my paid time off, deductions, hours worked as well as accrued time off.

Cons

The only con is if the internet goes down while I'm trying to clock in or out. I think it should only have one quick link to access my time card instead of all of the questions.

Review Source

GB

Gena B.  
General Manager  
Insurance  
Used the software for: 1-2 years

### "Paychex has been very helpful to our business."

September 18, 2018

4.0

Pros

Doing payroll is easy and I know our taxes, unemployment insurance, etc. is being handled without my involvement.

Cons

The onboarding was not as smooth as we would have liked. However, once established, everything has been smooth and I have no negative comments.

Review Source

Evan B.  
Proj. Manager  
Construction  
Used the software for: Less than 6 months

### "Simple and easy for end user"

April 2, 2019

3.0

Pros

This was fairly simple to set up an account and to check weekly pay.

Cons

There was no way to modify anything, simply just logging in to verify pay.

Review Source

FM

Federico M.  
Purchasing manager latam  
Telecommunications  
Used the software for: 6-12 months

### "Pay Stubs directly at your fingertips"

October 8, 2018

5.0

Pros

All my pay information is in one place: Salary, deductions, 401k payments as well as all my banking and personal information. I love the fact that you can extract your paystubs directly without having to get them from HR. I have used the web and the app version and love both of them. Security is not an issue, you can set up your account for double verification login with your phone

Cons

I dont like the fact that you cannot export the paystub directly into an email, you need to download it, and then attach it to an email.

Review Source

DR

Donna R.  
Bookkeeper/Secretary  
Religious Institutions  
Used the software for: 6-12 months

### "EVERY time I have contacted my rep I get first quality service and follow up. Very happy!"

March 21, 2018

5.0

Pros

Too many pros to list; however, the main "pro" would be ease of use. Nothing complicated. Everything spelled out in a logical, useful manner.

Cons

Can't think of any right now. Any time I thought there was an issue with the software and called for support, I received a patient instruction on use and it turns out it was a user issue, not a software issue. So thank you!

Review Source

CL

Connie L.  
Manager  
Medical Practice  
Used the software for: 1-2 years

### "Clinic Manager"

June 5, 2018

4.0

Pros

Easy to use, cost efficient, good customer support. When have an issue and call 99% of the time they help you get it fixed.

Cons

Would like to have better reports. Will sometimes delete a chart note before it is finished and everything has to be reentered

Review Source

MR

Monisha R.  
Market Research Specialist  
Information Technology and Services  
Used the software for: Less than 6 months

### "Enhanced payroll administration "

January 11, 2022

4.0

Pros

The user interface is intuitive. Details of current paycheck are comprehensive. Forms are easy to locate. Heard from some of the HR teams that the product is user-friendly and provides good customer support. Is mostly designed to help small businesses. New employees can be easily added.

Cons

Does not provide an option to suspend service when there is no business i.e no business equals no payroll. Customized reports can be better. Previously had a two-step verification for login but it is better now without that feature.

Review Source

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