# Page 58 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 58 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

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Last updated March 25th, 2026

# Page 58 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1426-1450 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MM

Michael M.  
Owner  
  
Used the software for: 1-2 years

### "Amazing "

June 7, 2017

5.0

Pros

So easy to use, cheap, convient! I have enjoyed using this service for my business in the past year or so.

Cons

None yet, sometimes you get a lot of emails but nothing else other then that I can really complain about.

Review Source

Adam B.  
Mental Health and Addictions Therapist-LPC, SAC, NCC  
Mental Health Care  
Used the software for: Less than 6 months

### "Good product"

February 20, 2019

3.0

Everything is organized at a glance

Pros

User friendly Clean interface Easy downloads for paystubs

Cons

My company said the pricing was misleading at times, otherwise personally no negatives.

Review Source

CR

Charity R.  
Dental Hygienist  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex Review"

November 22, 2016

5.0

Product easy to use. Only problem is it depends on internet service to operate so if your server loses connection you cannot use product. However, this is more your internet provider issue.

Pros

Easy to use, multiple ways to complete same task

Cons

Only problem is it depends on internet service to operate so if your server loses connection you cannot use product. However, this is more your internet provider issue.

Review Source

ZA

Ziad A.  
software engineer  
Banking  
Used the software for: I used a free trial

### "just an amazing software, helped me a lot, I am using it , made my life easier "

June 27, 2023

5.0

a good starting point for small businesses that need a quick, simple payroll solution.

Pros

help you avoid tax penalties for late or inaccurate payments

Cons

avoid mistakes and confusions, i can transfer money easily and safely

Review Source

DM

Daniel M.  
Office Manager  
  
Used the software for: 1-2 years

### "Easy to Use as An Employee"

October 12, 2017

4.0

Pros

Information is easily at your fingertips just by logging in to one website. I find it to be easy to navigate.

Cons

Can use additional user-friendliness. Sometimes it is hard to find the things that I am looking for.

Review Source

KD

Keirsten D.  
Dental Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex Review"

November 23, 2016

4.0

I like the program. Sometimes it take a couple minutes to load but other then that I have not had any issues with it. Overall I think it works well for the office.

Pros

I like that you can check all of your hours and approve them for the pay period.

Cons

I don't like how long it takes to log on. Mostly because we all use the same desktop so it takes away from time you should be on the clock waiting your turn.

Review Source

SR

Steve R.  
physician  
Medical Practice  
Used the software for: Less than 6 months

### "Poor Service"

January 18, 2021

2.0

Read Cons, please.

Pros

the only good thing about PayChex was their marketing, initial service to sign you up.

Cons

They were aggressive and helpful with signing me up for their service, then let me fall on my face, leaving it up to me to set up most services. When I needed help, I always had to leave a voicemail and they would email me back not understanding my requests, needs. They screwed up my first payroll (because they wouldn't talk to me) and overdrew my account. Then, they blamed me for the miscommunication and wanted a $10k deposit in their BANK in order to cover "my mistakes". Horrible service and all they want is your money as they will be quick and friendly to sign you up, take your initial service fees and drop the ball after that.

Review Source

MA

Mark A.  
CEO  
Computer Software  
Used the software for: 1-2 years

### "Never worked when needed"

May 16, 2017

1.0

Pros

Good customer service could always get the job done on their end once you called them, but calling in annoying in today's world especially if you needed to run payroll when you were vacationing in a foreign country.

Cons

Required the Flash browser plug-in which meant you couldn't use an iOS products or mobile phones to access and run payroll. Even on a desktop had to stop everything and update flash, restart machine, in order to run payroll. Site was buggy, simply didn't work, function wouldn't pop-up, etc. Would have to call in to have payroll run.

Review Source

RU

Rebeca U.  
Dispatch  
  
Used the software for: Less than 6 months

### "Its great in theory"

February 7, 2019

1.0

Pros

Very easy to use once you are set up and if you have no hiccups along the way. It very clean system - literally clean

Cons

Horriblt hard to set up if your eyes cannot scan. Horrible experience setting up my online account. Its not a straight forward system. Certain types of errors messages mean something else from what the errors say it is. Very difficult to use

Review Source

KC

Kristen C.  
Director of Marketing  
Insurance  
Used the software for: Less than 6 months

### "Easy to navigate, intuitively designed UI"

August 3, 2018

5.0

Pros

Paychex Flex is easy to use, first and foremost, and the learning curve is almost nonexistent. The user interface is easy to understand and well-designed. I can review/approve my employees' requests for time off; employee records including compensation, absences, hire date, etc.; company documents, handbooks and forms are readily accessible in the library, and more. Also, it's easy to assign permissions and make sure that sensitive information can only be viewed by those who should be able to see it! Paychex Flex functions consistently, as expected, and support is easy to reach.

Cons

I can't think of many! Sometimes the calculators are slow to load, but overall, the product is solid and easy to use.

Review Source

MM

Mikelle M.  
Assistant Manager  
Consumer Services  
Used the software for: 6-12 months

### "A relatively good experience - mostly positive with few complaints"

September 15, 2017

4.0

The price is right and the features are endless!

Pros

I like the video trainings. I think that the system also offers a plethora of awesome features that can meet all of our companies needs.

Cons

The customer service has been suboptimal - but maybe it is just our particular payroll specialist. He has actually been great mostly, it has just been difficult to get a hold of him.

Review Source

AL

Allyse L.  
Baby Cubby Customer Service  
  
Used the software for: Less than 6 months

### "It’s amazing you can view your paystubs online and so they are all in one place and easy to access! "

February 13, 2019

4.0

Overall, a great product! So happy that my employer uses it!

Pros

I love that I am able to keep track of my many pay stubs and that they are all stores in the app. It is a lot nicer than having papers upon papers! It is so nice to see/ print/ email stubs from the beginning of my employment- just in case! If there is an error, it allows quick easy access to address it.

Cons

I wish that it worked a little better with an iPhone, which is what I have. I also wish that I could see my pay stub a little sooner than on payday. So I could more quickly catch errors if needed.

Review Source

SM

Sequoia M.  
Office & Marketing Manager  
Management Consulting  
Used the software for: 2+ years

### "Basic Payroll System "

May 14, 2018

4.0

Pros

My company uses paychex flex as our payroll system. It provides us the basic bells and whistles. easy to setup up payment and we are able to pay employees as simple as the day before deadline.

Cons

For the employee that are not able to change any payroll information, bank account, W-4 information when logging on. They can only access view the information and download their previous pay-stubs.

Review Source

RO

Ryan O.  
Assistant Store Manager  
Sporting Goods  
Used the software for: Less than 6 months

### "Paychex Flex"

November 2, 2018

4.0

Pros

As a manager, the ease of using the software for time cards and PTO requests. It is also much more beneficial to have a program that runs online than our former time clock system. Making corrections and sorting through employee punches is quick and simple.

Cons

There is only one kiosk to clock in and out, not sure if that is due to Paychex software though.

Review Source

NS

Nonde S.  
Sales and Marketing Manager  
Marketing and Advertising  
Used the software for: I used a free trial

### "My Experience with paychex flex"

June 30, 2021

4.0

Time management and quick resolves with attendance of employees.

Pros

My most like feature is that it easily manage and submit your monthly taxes, without you breaking a nail.

Cons

Nothing much to detail, cause what I wanted from the system it delivered only that it does not have much benefits on health.

Review Source

TH

Tacita H.  
Mental Health Specialist  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Great software to use for any company"

July 25, 2019

5.0

Pros

What I like most about this software is that you can use it to pay your employees and it's much easier and faster way to receive your paychecks.

Cons

There is nothing least I like about this software.

Review Source

KB

Kathleya B.  
Vehicle Sales Admin  
  
Used the software for: 1-2 years

### "Paychex Flex Review"

October 12, 2018

5.0

Pros

Very easy to navigate and easy to understand the features. I like the fact that you can change/customize the profile.

Cons

The least i experienced is sometimes it can't send in email instantly and fast. Nothing else it still manageable.

Review Source

CS

Chris S.  
Practice Manager  
Medical Practice  
Used the software for: 6-12 months

### "Simple solution for complex problems"

October 6, 2017

5.0

Glad we made the decision to move!

Pros

Easy interface with data laid out in functional and intuitive manner. Previously, to obtain data required lengthy and cumbersome assemply from many different sources. Not any more!

Cons

No direct import feature to quickbooks. Requires manual translation of data into quickbooks to maintain proper P&L and cost accounting.

Review Source

SD

Sue D.  
Controller  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "Overall, pleased"

May 11, 2017

4.0

customer service is "iffy" sometimes mistakes are not corrected immediately upon notification

Pros

It is easy to enter necessary info when pay week comes, it is easy to enter new employees, the reports that are available are a good source of info

Cons

mistakes made pretty regularly, right at this moment I am getting an error message as I click to continue "Please tell us what you liked most about this product."

Review Source

CE

Chela E.  
Office Manager  
  
Used the software for: 6-12 months

### "Get-It-Done Payroll! "

May 23, 2018

4.0

Pros

This is a Get-It-Done Payroll sort of thing. You can do payroll remotely which is what I like best and has good overall price.

Cons

from this paychex flex, just don'e expect much of it. Employees can't do any changes on their personal information, they can just access their paystubs, therefore everything keeps relying on HR for just basic stuff.

Review Source

CL

Colleen L.  
Consultant  
Management Consulting  
Used the software for: Less than 6 months

### "Helpful HR product for small companies only"

October 19, 2018

4.0

Paychex is definitely a good interface for smaller companies (less than 50) who only have basic reporting needs. Luckily, we are one :)

Pros

\- good customer service - interface used during payroll is user friendly - check stubs are easy to locate - tax information located on main page - they also keep up with new tax tables

Cons

\- pay stubs aren't designated by employee (more manual work) - instructional videos are unhelpful - payroll reports are not customizable - doesn't track pay increases - windows aren't fashionably organized

Review Source

Rana G.  
Sales Manager  
Financial Services  
Used the software for: Less than 6 months

### "Paychex Felx"

January 23, 2019

3.0

Pros

Fast- no downtime and easily navigable-

Cons

layout- i don't like the way that there is not a quick print option

Review Source

DM

Denise M.  
Human Resources Mgr  
Philanthropy  
Used the software for: Less than 6 months

### "Looks Good on Paper but Implementation is yough"

January 18, 2017

3.0

Great people work at Paychex. The back side looks very helpful to payroll and for planning. Implementation of time and attendance has been a nightmare. But we are hopeful that it will get a lot better.

Pros

Payroll processing has become a lot simpler and less stressful for our Finance staff.

Cons

Punching in and out/ correcting time cards has been a complete nightmare for our hourly staff.

Review Source

vS

vagdevi S.  
Data Analyst  
Banking  
Used the software for: 6-12 months

### "User friendly application"

June 30, 2018

5.0

Pros

Easy to use from computer and any mobile device. Easy to check your pay cheques,also it shows clear picture of all pay cheque dates which is helpful to verify. Easy access to W2 documents.

Cons

Little expensive and also there should be a detailed explaination for checking pay withholdings and benefits and customer service can be improved

Review Source

DM

Debra M.  
Administrator  
Individual & Family Services  
Used the software for: 1-2 years

### "Easy to access and work around. "

March 16, 2018

5.0

Pros

I can view weekly payroll reports and quarterlies easily and it is easy to get at the W-2's when needed.

Cons

I sometimes am not able to see employee information that I need and will have to contact my payroll specialist.

Review Source

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