# Page 59 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 59 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

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Last updated March 25th, 2026

# Page 59 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1451-1475 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DC

Debbie C.  
Operations Manager  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Payrole using Paychex"

January 8, 2020

4.0

It is very handy not to have to figure out taxes and holiday pay.

Pros

I find that is is really easy to set up both full time and part-time employees. It keeps the full-time separate from the part-time employees, easier to log time.

Cons

The cost. We are not sure if the monthly charge is worth the costs. We are in the process of comparing it to others now.

Review Source

JP

Jordan P.  
Student  
Education Management  
Used the software for: 6-12 months

### "Paychex Flex "

June 2, 2022

4.0

Paychex Flex has been a fantastic experience; I appreciate how simple it is to use as well as the helpful customer service representatives.

Pros

The ease of use of the software/app and the helpfulness of their customer support personnel, as well as the low cost compared to competing organizations.

Cons

There isn't anything about Paychex Flex that our organization doesn't enjoy; we love how simple everything is.

Review Source

mP

maryenit P.  
premium finance  
Accounting  
Used the software for: 1-2 years

### "Easy to use"

July 10, 2018

4.0

Pros

It's easy to use, I can access and see all the information, it's friendly to handle and to learn. like it.

Cons

Some times it's confused to change password. the pays stubs are simply maybe could be more fancy. that's it.

Review Source

KA

Kathy A.  
Office manager  
Retail  
Used the software for: 6-12 months

### "Paychex services rock!"

October 18, 2017

5.0

I appreciate my service representative, who is responsive and helpful at a moments notice, which if there is a problem, there is no wait time to get it addressed. Thanks Paychex!

Pros

I absolutely love the customer service provided at any time, but especially when I'm on a time constraint. I process the payroll and really don't have to think about payroll again until I process the next payroll. Superb service.

Review Source

NM

Nicole M.  
Predetermination Specialist  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex Review"

December 6, 2016

4.0

I use Paychex daily for clocking in and out of work, and for reviewing my available time off. It is slow to load most of the time and takes a while to clock in.

Pros

Lets you review many different aspects of your time and paycheck.

Cons

Slow to get to the punch in window. Sometimes it will not even let you get to the page showing how long you have been clocked in for the day

Review Source

LH

Lucinda H.  
Counselor  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Love It!"

December 13, 2022

4.0

Pros

Fantastic payroll, timekeeping app with ease of use, and great accessibility

Cons

I like everything about Paycheck Flex there no negatives only positives

Review Source

nD

nannette D.  
receptionist  
  
Used the software for: Less than 6 months

### "paychex "

November 21, 2016

4.0

paychex is easy to use. customer service is great and polite, they help you immediately.

Pros

have different themes to use on paychex

Cons

there is one theme that I would like to use but takes too long to download so I always end up switching to classic which should be a default button to keep to classic because it takes atleast 2-3 minutes to get to classic.

Review Source

TO

Tiffany O.  
Inventory Control Manager  
Warehousing  
Used the software for: Less than 6 months

### "Paycheck"

July 26, 2022

5.0

Pros

What I like most is being able to easily access my paycheck and W2 info

Cons

What I dislike the most is not being able to check my paystub earlier in the week, because it don't show till day of paycheck into my account.

Review Source

LJ

Lauren J.  
CPA  
Accounting  
Used the software for: 2+ years

### "System sufficient, customer service lacking "

November 30, 2018

4.0

Pros

The software performs all of the payroll functions that you would require.

Cons

This software is more expensive than most and the customer service is subpar to other services.

Review Source

AC

Amanda C.  
Treatment Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Better than Paylocity"

December 7, 2016

3.0

The system is okay. Most of the time it take a while to load, especially when you have multiple offices or locations. I do like that it shows your PTO as it accrues, but sometimes the calculations are wrong. There are also some times that it does not register when you clock in or out. I liked it a lot better than Paylocity.

Cons

Takes forever to load. Paid time off does not always reflect correctly.

Review Source

BN

Barbara N.  
president  
Retail  
Used the software for: 2+ years

### "Reporting ease!"

November 15, 2023

5.0

Pros

When I need a report for the payroll it is so simple to go in and pull it up!

Cons

It is alittle pricey but if you have to supply reports this is wonderful!

Review Source

AL

Ariadni L.  
EFDA  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex Review"

December 5, 2016

3.0

I do like the modern look of the program. I do appreciate the security entry but it's a bit too long. I think one page where an ID and password is needed is sufficient. I do like how you can view your PTO hours along with what days you were off, how much you work per week and how easy it is to navigate throughout the website.

Pros

Modern look, easy navigation, manageable

Cons

slow entry and tidious

Review Source

sA

sara A.  
engineer  
Automotive  
Used the software for: 6-12 months

### "Good for tracking paystubs"

April 8, 2020

5.0

Overall a nice experience and would recommend this to any employers to offer to their employees.

Pros

The best part about this software is the ease of functionality to track your paystubs and download them if needed. Plus it has anything work-related that may needed for taxes.

Cons

I think it would be cool to add a timesheet tracking to this software so everything could be logged into one website rather than people who have to track their hours on one website and check their paystubs on another.

Review Source

JP

Joel P.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Paychex Flex - A Great Tool"

May 14, 2019

4.0

Pros

Paychex Flex allows me quick, intuitive access to the reports and documents I need for my small team.

Cons

The sorting of reports can be a bit complicated at times.

Review Source

DA

Devon A.  
Manufacturing associate  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Great for employees to check pto and time sheets"

February 23, 2020

4.0

Overall it was a good software to use and was very simple to make time off requests with. I just had that one issue when I left the company.

Pros

This software was very easy to access and navigate through to see and request to use my PTO. It also lets you see your amounts in retirement accounts.

Cons

Upon leaving the company who I used Paychex with, I tried to rollover my retirement account and their customer support was not helpful at all. They just told me to do it online and that they couldn’t help me.

Review Source

sV

samantha V.  
pedo asst  
Medical Practice  
Used the software for: Less than 6 months

### "slow"

December 12, 2016

3.0

it takes me over 5 mins every day o clock in 3 times a day. other times we are locked out of the system all together. when this app is working right its very easy to use and navigate through. I would also like to say it would be nice if we could see our paychecks early. as they are summited on Monday but does not post in till pay day when I can see it in my acct.

Pros

the info u have is great

Cons

speed

Review Source

JR

John R.  
Practice Administrator  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "NY Orthopedics "

June 1, 2021

3.0

Pros

The software was similar to the features of ADP

Cons

It was a smooth transition from paychex to ADP since they were similar

Review Source

KS

Kristen S.  
HR Manager  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Chair Covers & Linens Review"

December 1, 2015

4.5

Pros

Software is easy to use. The Paychex team is incredibly knowledgeable, helpful, and friendly.

Cons

We had an issue with integrating Paychex's TLO with Flex. Truth be told it still isn't resolved and it's been difficult to pin down a time line to a resolution. Hiccups are always going to happen, I'd rather that this one be solved sooner than it has.

Review Source

CA

Christy A.  
Recruiting Manager  
Retail  
Used the software for: 6-12 months

### "Love the Mobil App"

May 8, 2018

5.0

Pros

I am able to see my pay check stubs, I am also able to download my paycheck stubs to print or send via email

Cons

the sign on process is very cumbersome but understandable. It can get a little crazy due to the fact that it signs you out after 30 and you have to go through the five step process to sign in again

Review Source

OP

Olga P.  
Registered Dental Hygienist  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex "

December 8, 2016

4.0

Easy to use but takes a lot of time to clock in or out sometimes, happens when you are rushing early in the morning. With paychecks will remember my preferred/current place of work. I wish I don't need to constantly go to classic view to check my PTO.

Pros

Easy, can view my checks from home computer/tablet

Cons

2-4+ minute check in process, cannot check my hours from home

Review Source

SO

Suzanne O.  
Administrative Assistant  
Museums and Institutions  
Used the software for: 6-12 months

### "Easy to Access but not to Navigate"

February 12, 2019

3.0

Pros

I like that I was able to access my W-2 through the website before having to wait for my printed one to be given to me by my employer. I also like that I can clearly see the breakdown of each paycheck.

Cons

It was difficult to navigate and find the hours I worked in order to amke sure everything was correct.

Review Source

hH

hannah H.  
Call Center Mananger  
Medical Practice  
Used the software for: Less than 6 months

### "Pay Check Review "

December 20, 2016

2.0

I would not recommend paycheck. Paycheck takes very long to load. There are too many tabs/ or links to click on to get to your actual time clock. It often does not work or is down. Leaving many time clock corrections for the manager and sometimes times are overlooked if there are so many employees and there are so many time clock corrections that have to be made due to the system being down.

Review Source

mK

matthew K.  
electrical engineer  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "easy way to request time off"

November 28, 2018

5.0

Pros

The request and approval process for time off is quick and easy.

Cons

The interface isn't as easy to navigate as similar software from other companies.

Review Source

RC

Richard C.  
systems analyst  
  
Used the software for: 6-12 months

### "Its a basic product for getting payroll information"

December 15, 2017

3.0

Pros

It has most things that you need for knowing the status of your payroll. It allows you to go back to different pay periods and easily see pay stubs and print them

Cons

The design is not one for intuitive understanding. I often find I have to click through several choices to find what I am looking for.

Review Source

HH

Helen H.  
Office Manager  
  
Used the software for: 6-12 months

### "Very simple to use"

May 22, 2018

5.0

Reports any time I need them

Pros

I really like the ability to navigate easily. Reports are at my fingertips at all times. It helps if I need to look back at previous years or a previous payroll.

Cons

I am trying out that there isn't anything I can say I don't like. Truthfully I have no issues with the software.

Review Source

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