# Page 6 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Paychex Flex the right Payroll solution for you? Explore 1798 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews --- Paychex Flex 4.2 (1798) [View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 6 - Reviews of Paychex Flex ## Showing most helpful reviews Showing 126-150 of 1798 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Carmela B. Owner Restaurants Used the software for: 2+ years ### "Good tool for businesses" February 14, 2025 5.0 Great too to use as a new business owner. Pros Great portal to use as a business owner. Loved the reporting capabilities. Cons It seemed my account manager would always be a different person. I would reach out and get an email that I had a new one. Review Source KD Kym D. Sr. HR Business Partner Packaging and Containers Used the software for: 2+ years ### "Chik-fil-A of HRIS Systems! You will be delighted at their Customer Service Levels!" September 27, 2024 5.0 I like Paychex, especially their customer service. I get assigned a payroll specialist who is dedicated to our team here. We also get a dedicated HRBP who helps us with compliance issues and make sure that we are utilizing all of the Paychex offerings available to us. She alone has made our jobs a lot easier. I can't say enough about Paychex Customer Service. I have a direct email to my Client Services Rep and they respond in minutes, plus they are professional and NICE! They are patient and work along side us to solve problems and give solutions. It's seriously like the Chik-fil-a of HRIS systems when it comes to Customer Service. Pros Ease of use and product offering is well rounded, great for a mid-sized company like ours. Cons The reporting is awful. It's a very inflexible system and literally my only complaint about the entire product. I wish they could get this right, it would elevate my experience 10 fold. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paychex Flex Their customer service platform outline was intriguing and turned out to be the best decision we've ever made. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP's customer service was deplorable. I will never go back to them for this reason alone. No one beats Paychex customer service platform - NO ONE! Review Source KF Kimberly F. Financial Program Assistant Higher Education Used the software for: 1-2 years ### "My Experience with Paychex Flex: Handy but not Perfect." November 29, 2024 4.0 My overall experience has been good not much great it really help me I can do multiple work with it like handling my tax or time off requests and it has limited customization which is very concerning I wish I could customize dashboard more as per my need. Pros I like how easy its interface is very straightforward and user friendly. I can easily find any detail regarding paycheck or other benefits information also I love the mobile app its really a game changer. I can do my work even if I am not my desktop. Cons What I dislike about Paychex Flex is that sometime it does not load properly or its get slow which is irritating when I am in hurry also it literally bombarded me with notification which cause sometime I miss important notification. Review Source FG Francesco G. Full time instuctor Health, Wellness and Fitness Used the software for: 6-12 months ### "Mid tier payroll " February 4, 2025 3.0 It's okay, its not my favorite time and attendance scorecard system, they do make the information and language straightforward however there are better options on the market for a more fluid and user enhanced experience. Pros It is easy to use, straightforward, simple, and has a native iPhone compatible app. Cons The app is slow, sometimes the changes are not fully reflected, time and attendance cards require a few redundant button pushes in order to save a change. Review Source GM Greg M. Owner Sports Used the software for: Less than 6 months ### "not over the curve" May 2, 2025 3.0 If you can get over the curve of not needing anybody and no tech problems, it's probably good, but I didn't quite get there. Pros the dashboard was nice. the layout explained what I needed to see. I needed to get used to the controls, however. Cons I was having a lot of "tech problems" and I had a lot of different people for my representatives. Switched from [PrimePay](https://www.capterra.com/p/156904/PrimePay/) only because the cost of payroll made me switch. Review Source JU Joy U. Director Environmental Services Used the software for: Less than 6 months ### "Payroll tool review - Paychex" April 4, 2025 3.0 We are fairly new with them but quickly realized there was a lot of features we didnt have compared to the previous pay roll technology Pros I like that its mobile and can be easy to use from the user's end Cons It's not user friendly from the admin side of things. They make it difficult to be self sufficient and be able to support your team Review Source AM Abby M. PawnBroker Retail Used the software for: 6-12 months ### "Great App For Getting Paid " November 28, 2024 4.0 My overall experience is not bad. Its a great app that offers a good amount of features I just would prefer an easier to understand app. Pros I love that Paychex offers a pay now option where you can get paid before pay day so that you dont have to wait to get paid to pay your bills or overdraft your accounts. It charges a small fee but absolutely worth it. Cons The app is slightly glitchy and they do maintenance often on the app. The apps dashboard is slightly confusing but it is customizable. Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) The owner of my company made the decision, I had no choice in it. Review Source JF Jose F. Account manager Financial Services Used the software for: 1-2 years ### "Stay synced with your payroll" March 6, 2025 5.0 The overall experience has been pleasant. I have managed to enroll into my 401k easily and I have been able to monitor my pay without any issues Pros The desktop version and application is very easy to use. It offers great features that allows me to stay synced with my employment hours and benefits Cons The support options and or help number is not very easy to find Review Source SD SHAMIKA D. DRIVER Hospitality Used the software for: 2+ years ### "QUICK AND EAY" December 26, 2024 5.0 IT EASY AND CONVIENT TO LOOK AT MY HOURS AND PAY RIGHT ON MY PHONE INSTEADE OF GOING TO THE OFFICE Pros EASY TO NAVIGATE THROUGH AND GET NOTIFICATIONS TO NAVIGATE THRUGHT THE APP Cons THE APP SHOULD BE A COLOR I CAN FIND EASILY Review Source KS Kayla S. Program Director Education Management Used the software for: 2+ years ### "Paychex Flex is worth the cost! " November 11, 2024 4.0 We have been using it for quite a few years now I took over as Director in 2019 and have been using it myself since then. We use it to pay our staff and have never had any issues with they make sure to always let us know when we need to run it early due to holidays closures from the bank. Pros I like that Paychex flex allows multiple users to log in and work on payroll to allow for each person in each department to enter there staff hours. Cons There customer service isn't the best there are times it is hard to get ahold of our customer service representative and the representatives seem to have a high turn over rate. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) It was getting difficult with us taking on more staff. Review Source EC Eric C. CFO Hospital & Health Care Used the software for: 2+ years ### "Old School Payroll" January 4, 2025 1.0 The process I inherited had people filling out and signing timesheets manually. It was terrible. Pros Not much, I suppose it was inexpensive and does not change very much from year to year. Cons Lack of innovation, the technology seemed like it was from decades ago. Review Source SM Sydney M. Personnel Coordinator Hospitality Used the software for: 1-2 years ### "Great Payment Management Software" October 14, 2024 5.0 Really enjoyed this payment management software compared to others I have used. Easy to use, clear presentation of information and updated interface. Pros User interface was friendly to employee and employer. Great function options. Cons Inability to view overall breakdowns for each paystubs instead of having to view each individually Switched from [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Switched jobs therefore different organizational preferences and industries. Review Source GD Gerard D. Regional Manager Wine and Spirits Used the software for: 2+ years ### "Paycheck Review" April 21, 2025 5.0 Excellent. The app was very easy to navigate as well awebsites the Pros The app is very easy to use. I could bring up pay stubs and my 401K easily. Cons It look a few days after the pay period to access my 401K and paycheck contributions Review Source VR Verified Reviewer HR Assistant Child Day Care Services Used the software for: Less than 6 months ### "Decent for a smaller non-profit" February 4, 2025 3.0 Paychex is great for a smaller non-profit organization but when getting past a certain amount of staff it can become hard to make changes to timecards when there are many errors Pros The system was decent to use for payroll services. Cons It was not the easiest to use. Decent if this is what you can afford, but not the easiest to use. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paychex Flex We chose ADP over Paychex, we had too many errors with Paychex. Review Source PC Peggy C. Ofc Mgr Construction Used the software for: 2+ years ### "If your payroll is simple, try Paychex Flex." October 14, 2024 3.0 Day to day ordinary payroll is a breeze. Requesting certain reports for work comp and union audits was a challenge. Pros I could run my own reports when I wanted them. Cons It was hard to receive qualified support. It took almost a year to get our account transferred over when we were purchased by another company (FEIN) Alternatives considered [Deltek Ajera](https://www.capterra.com/p/82750/Deltek-Ajera/) Reason for choosing Paychex Flex Easy to stay with Paychex instead of going with a new provider. Review Source CR Ciara R. HR Food & Beverages Used the software for: Less than 6 months ### "Its an alright program" February 2, 2025 3.0 Overall Paychex Flex is an alright program. Pros I enjoy how easy it is to use Paychex. It is very user friendly and has basic to advanced payroll capabilities. Cons I don’t like the issues when submitting payroll and the lack of communication when there are errors. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing Paychex Flex Wanted to try this product out before getting any other. Review Source KC Kim C. Finance Specialist Accounting Used the software for: 1-2 years ### "Very good payroll product" March 10, 2025 4.0 Very good. I would recommend this. Also offers add-on products if interested. Pros Fairly user friendly. The online access for employees is great. Easy way to print W2 form. Is a secure product. Cons If the reconciliation does not work, you have to spend time figuring out why. Employees could not change tax withholding on the site and had to do thru HR. Review Source Maria K. Marketing student Retail Used the software for: 2+ years ### "Better control" October 7, 2024 5.0 Useful platform for all employees to access important information and control of arrivals and departures Pros Through Paychex Flex I can access my payroll receipts, have closer communication with human resources, have an entry and exit record to validate my hours worked, and have my benefits clear. It has been very useful because I can access it easily and at any time, an alternative to not bother human resources whenever I need them for payroll issues Cons Everything has been perfectly used and working perfectly, I have no problems or mistreatment Review Source KB Kylee B. Assistant Marketing and Advertising Used the software for: 2+ years ### "Its better than most." January 31, 2025 4.0 Its better than most, but could be better. Pros Most things are all in one place, I wish they would add requesting time off in the app though. Cons I often find that my PTO is listed incorrectly and the menu navigation isn't the easiest. Review Source JK Jamie K. Maintenance Manager Construction Used the software for: 6-12 months ### "Paychex flex recommended " January 17, 2025 5.0 Overall I’d say it’s reliable and user friendly. I’d recommend to other companies. This program / app offers employees many benefits. Pros It’s very easy to use and navigate. The app is user friendly. Cons It prompts a 2-step verification txt even on devices that have been selected to be remembered. Review Source KC Kenia C. Nurse Medical Practice Used the software for: 6-12 months ### "Paychex Flex" April 18, 2025 5.0 Overall a positive experience, would recommend with flying colors Pros Definitely the functionality and easiness of using Paychex Flex Cons The only thing I can think of is when accessing it is better to be on desktop than a cellphone Review Source AB Angela B. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Paychex review" January 20, 2025 3.0 It was mediocre depending on the area that you were using Pros The ease of using the reports and turning payroll numbers in. Cons I did not like the customer service and there was a lot of errors Review Source VR Verified Reviewer Receptionist Health, Wellness and Fitness Used the software for: 1-2 years ### "Useful application, but room for more flexibility" October 8, 2024 3.0 Overall I think it's good, but of course there is room for improvement on how flexible it really can be for users. Pros My favorite thing is that I can see all my tax forms on Paychex, that way I don't need to worry about losing my papers or asking someone for another copy. Cons I don't like that it limits how soon you can clock in and out. Sometimes I go on my break, but minutes later they ask me to come back and help someone else. But because you have to wait a bit before you can clock back in, it blocks you. Or at least that has been my experience. Review Source CA Cheryl A. Owner Food & Beverages Used the software for: Less than 6 months ### "Process payroll at a fair price" June 3, 2025 4.0 It's been an overall positive experience. The transition was a little rough at first but after the first run it has been smooth sailing. Pros The ease of processing payroll. Once we got past the first payroll run its been a smooth process. . Cons They keep trying to sell me other products I don't need or want.They keep trying to get us to add other things on our plan that cost more money. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paychex Flex Money....it's all about the Benjamins... Switched from [Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/) felt like I was being raped every time I had to process payroll Review Source CL Chatham L. Outpatient Therapist Mental Health Care Used the software for: 6-12 months ### "A more affordable option than Quickbooks, but you also get what you pay for" August 17, 2025 4.0 This is a cheaper version of quickbooks that, while still useful, definitely has some lacking aspects. Pros It was an easy way to access paycheck information online without having to receive a hard copy of an actual paycheck each month Cons It did not break down the accrual of actual hours worked as they translated into pay, specific taxes taken out by category or name, or any accrued hours like PTO or otherwise. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.