# Page 6 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 6 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 126-150 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SD

SHAMIKA D.  
DRIVER  
Hospitality  
Used the software for: 2+ years

### "QUICK AND EAY"

December 26, 2024

5.0

IT EASY AND CONVIENT TO LOOK AT MY HOURS AND PAY RIGHT ON MY PHONE INSTEADE OF GOING TO THE OFFICE

Pros

EASY TO NAVIGATE THROUGH AND GET NOTIFICATIONS TO NAVIGATE THRUGHT THE APP

Cons

THE APP SHOULD BE A COLOR I CAN FIND EASILY

Review Source

EC

Eric C.  
CFO  
Hospital & Health Care  
Used the software for: 2+ years

### "Old School Payroll"

January 4, 2025

1.0

The process I inherited had people filling out and signing timesheets manually. It was terrible.

Pros

Not much, I suppose it was inexpensive and does not change very much from year to year.

Cons

Lack of innovation, the technology seemed like it was from decades ago.

Review Source

KP

Kelly P.  
Sales Director  
Pharmaceuticals  
Used the software for: 2+ years

### "Let Paychex Flex become your HR Assistant!"

August 26, 2024

5.0

There can be so many aspects with HR duties. Paychex Flex ensures that I don't miss or overlook any steps pertaining to setting up and managing employee's benefits.

Pros

Paychex Flex provides every function that I need in order to streamline every administrative step when it comes to our employees.

Cons

I haven't experienced any cons with this program. I don't anticipate this happening as it meets the needs that I have.

Review Source

JK

Jamie K.  
Maintenance Manager  
Construction  
Used the software for: 6-12 months

### "Paychex flex recommended "

January 17, 2025

5.0

Overall I’d say it’s reliable and user friendly. I’d recommend to other companies. This program / app offers employees many benefits.

Pros

It’s very easy to use and navigate. The app is user friendly.

Cons

It prompts a 2-step verification txt even on devices that have been selected to be remembered.

Review Source

VR

Verified Reviewer  
HR Assistant  
Child Day Care Services  
Used the software for: Less than 6 months

### "Decent for a smaller non-profit"

February 4, 2025

3.0

Paychex is great for a smaller non-profit organization but when getting past a certain amount of staff it can become hard to make changes to timecards when there are many errors

Pros

The system was decent to use for payroll services.

Cons

It was not the easiest to use. Decent if this is what you can afford, but not the easiest to use.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paychex Flex

We chose ADP over Paychex, we had too many errors with Paychex.

Review Source

AB

Angela B.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Paychex review"

January 20, 2025

3.0

It was mediocre depending on the area that you were using

Pros

The ease of using the reports and turning payroll numbers in.

Cons

I did not like the customer service and there was a lot of errors

Review Source

CR

Ciara R.  
HR  
Food & Beverages  
Used the software for: Less than 6 months

### "Its an alright program"

February 2, 2025

3.0

Overall Paychex Flex is an alright program.

Pros

I enjoy how easy it is to use Paychex. It is very user friendly and has basic to advanced payroll capabilities.

Cons

I don’t like the issues when submitting payroll and the lack of communication when there are errors.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Reason for choosing Paychex Flex

Wanted to try this product out before getting any other.

Review Source

KC

Kim C.  
Finance Specialist  
Accounting  
Used the software for: 1-2 years

### "Very good payroll product"

March 10, 2025

4.0

Very good. I would recommend this. Also offers add-on products if interested.

Pros

Fairly user friendly. The online access for employees is great. Easy way to print W2 form. Is a secure product.

Cons

If the reconciliation does not work, you have to spend time figuring out why. Employees could not change tax withholding on the site and had to do thru HR.

Review Source

KB

Kylee B.  
Assistant  
Marketing and Advertising  
Used the software for: 2+ years

### "Its better than most."

January 31, 2025

4.0

Its better than most, but could be better.

Pros

Most things are all in one place, I wish they would add requesting time off in the app though.

Cons

I often find that my PTO is listed incorrectly and the menu navigation isn't the easiest.

Review Source

KC

Kenia C.  
Nurse  
Medical Practice  
Used the software for: 6-12 months

### "Paychex Flex"

April 18, 2025

5.0

Overall a positive experience, would recommend with flying colors

Pros

Definitely the functionality and easiness of using Paychex Flex

Cons

The only thing I can think of is when accessing it is better to be on desktop than a cellphone

Review Source

CC

Cheryl C.  
Payroll Coordinator  
Luxury Goods & Jewelry  
Used the software for: 6-12 months

### "Effortless Payroll and HR"

October 11, 2024

5.0

Overall, my experience with Paychex Flex was positive.

Pros

Paychex flex simplifies payroll and HR by having all in one dashboards

Cons

I found Paychex Flex very user friendly. The only drawback was that the employees had occasional glitches with logging in.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

ADP Workforce Now raised their costs significantly.

Review Source

GD

Gerard D.  
Regional Manager  
Wine and Spirits  
Used the software for: 2+ years

### "Paycheck Review"

April 21, 2025

5.0

Excellent. The app was very easy to navigate as well awebsites the

Pros

The app is very easy to use. I could bring up pay stubs and my 401K easily.

Cons

It look a few days after the pay period to access my 401K and paycheck contributions

Review Source

AB

Aaron B.  
Human Resources Manager  
Building Materials  
Used the software for: 2+ years

### "Just Okay?"

October 1, 2024

3.0

Pros

I think one of the best features of Paychex Flex is the wide range of features it offers, including payroll processing, HR management tasks, and attendance tracking.

Cons

There are some notable cons: The customer service is absolutely horrendous. It can take days to hear from your account manager. If you speak with a customer service representative, they always suggest contacting your account manager. The website was completely unusable when trying to process payroll. If you had to make any adjustments, it could take a day of just lagging since everyone else was using the website.

Review Source

KS

Kristi S.  
Office Manager  
Pharmaceuticals  
Used the software for: 1-2 years

### "Recommended"

November 12, 2024

5.0

Overall I used this for a couple years and then changed jobs. During those couple years I liked this program

Pros

Easy to use. Friendly reports process. Requesting time off, payroll,

Cons

I don't really have any complaints on this.

Review Source

VR

Verified Reviewer  
Admin  
Professional Training & Coaching  
Used the software for: 6-12 months

### "It worked out"

November 11, 2024

3.0

It wasn't the greatest experience but it was ok

Pros

It was convenient at the time. Everything is included in the home page.

Cons

Logging in each time and no app was available

Review Source

JM

Jolly M.  
Data Associate  
Information Technology and Services  
Used the software for: 2+ years

### "Practical guidance for leaders inspiring change."

August 31, 2024

5.0

Free demo available. Excellent customer service and security.

Pros

Paychex Flex came to my rescue when we needed it most. It ensures accurate and timely payment, compliance with tax laws and regulations and security of our data. It has made things simple leveraging HR experience for our experts.

Cons

This software has helped us solve many different challenges and improve numerous workflows. No challenges encountered.

Review Source

AG

Alma G.  
Store Manager  
Automotive  
Used the software for: 2+ years

### "EASY FOR ALL"

September 13, 2024

5.0

Overall has been my preferred payroll and time tracking. It is very user friendly and everything is conveniently sorted and categorized.

Pros

Extremely user friendly. We have many employees who are not very tech savvy and they all seem to enjoy the ease of Paychex Flex.

Cons

From the few years we have been using Paychex Flex I do not have much to complain or dislike about it.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Company wide change made by corporate office

Review Source

VR

Verified Reviewer  
Manager  
Research  
Used the software for: 6-12 months

### "Paychex is easy to use"

January 18, 2025

4.0

Overall, it is a convenient tool for payroll and taxes.

Pros

I like that I can access my paycheck stubs online.

Cons

I have to sign in every time I want to view my information.

Review Source

CJ

Caleb J.  
Internal Audit Associate  
Hospital & Health Care  
Used the software for: 6-12 months

### "Paychex Flex Review"

October 21, 2024

5.0

Paychex Flex as a desktop website and a mobile app works very well with keeping employee information and pay as portable and in the realm of ease of use. I think it integrates well for many companies, and is super simple to use compared to other systems

Pros

Paychex Flex is very easy to use for employers and employees alike. It is one of the easiest payroll systems I've used to date.

Cons

I didn't like the login issues, as I had one quite a bit.

Review Source

DB

Donald B.  
President  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Paychex Flex For Small Business"

January 29, 2025

4.0

Basically a solid service with excellent document storage and assists in productivity

Pros

Fairly easy to set up and utilize. Streamlines search for reports and forms

Cons

the terminology for forms under search makes it difficult to find some forms or reports.

Review Source

MW

Michael W.  
Service Director  
Construction  
Used the software for: Less than 6 months

### "Thanks Paychex Flex"

February 7, 2025

5.0

This will help our business so much in the future.

Pros

I like the ease of navigation throughout the app.

Cons

I cannot think of anything I do not like about Paychex Flex.

Review Source

DH

Debbie H.  
Library Clerk  
Libraries  
Used the software for: 2+ years

### "Paychex Flex"

September 17, 2024

3.0

We've been using Paychex Flex for almost 10 years now.

Pros

It does any kind of math for you, shows anniversary date when hired, keeps track of sick & vacation times, and gives tax info

Cons

Using the TAB key to get to each box can be a chore. I have the same schedule everyday. There should be a way to put my hours in one day and have it copy for the other days. I have to individually punch in my hours for each day. Time consuming.

Review Source

AR

Allison R.  
President  
Pharmaceuticals  
Used the software for: 1-2 years

### "One stop shop "

December 4, 2024

4.0

Fantastic product. Consumer service is excellent as well

Pros

Flexibility, ease of use, all in 1 place

Cons

Not much I don't like. Product speaks for itself

Alternatives considered

[Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/)

Reason for choosing Paychex Flex

Price point was better at the time with paychex

Review Source

CA

Cheryl A.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Process payroll at a fair price"

June 3, 2025

4.0

It's been an overall positive experience. The transition was a little rough at first but after the first run it has been smooth sailing.

Pros

The ease of processing payroll. Once we got past the first payroll run its been a smooth process. .

Cons

They keep trying to sell me other products I don't need or want.They keep trying to get us to add other things on our plan that cost more money.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Paychex Flex

Money....it's all about the Benjamins...

Switched from

[Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/)

felt like I was being raped every time I had to process payroll

Review Source

SM

Sally M.  
US PAYROLL SPECIALIST  
Information Technology and Services  
Used the software for: 2+ years

### "Paychex Flex"

September 12, 2024

3.0

The product is decent but you do need to keep your eye on the product and processes. Tax filing can be an issue in some instances if you aren't paying close attention. The reporting could be better as there wasn't much user customisable offerings.

Pros

Intuitive. Reasonable reporting ability. Full tax service.

Cons

Customer service. Tax inaccuracies. Unable to go fully paperless.

Review Source

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