# Page 60 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 60 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 60 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1476-1500 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
President  
Online Media  
Used the software for: I used a free trial

### "Seems to work well"

February 5, 2023

4.0

Pros

It works well and does the filing for you, no issues

Cons

It is expensive for what it is for a small business

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Review Source

EA

Emmanuel A.  
HR Administrator  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Paychex"

November 10, 2016

4.0

For payroll and benefits administration needs, Paychex is highly recommended. The ease of use, user-friendly features, detailed reporting are all in line with what an organization is looking for in a HRIS.

Pros

Regardless of company size, Paychex is a great tool to implement and will fulfill all necessary payroll and benefits administration needs

Review Source

LW

Lisa W.  
Credentialing Specialist  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex Flex is a good tool"

November 21, 2016

4.0

Paychex is a very good took to use. It is easy to navigate around in and easy to track your time. It is also useful for viewing your personal payroll information.

Pros

Very easy to use Very easy to track information

Cons

The only con I can think of is sometimes it takes a long time to come up but that may be because of our office internet.

Review Source

MF

Mark F.  
Account Manager  
  
Used the software for: 1-2 years

### "The latest version is OK, still feels clumsy to navigate and takes time for pages to load."

June 23, 2017

3.0

Pros

Somewhat easier screens to help you find the exact page you need compared to previous versions. Not much else

Cons

Requesting PTO logic needs to be revised. You can't see pending time off or anything approved until that time has passed. If you could see a pending list of time off it would be helpful. Not enough information is displayed at once, there are too many sub menus users have to go to to find the correct page. Need the ability to run ad hoc 401k statements and see old ones too.

Review Source

ML

Michele L.  
Treatment Planner  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex Review"

December 6, 2016

4.0

I do get a little frustrated when it is very slow. May not be the program but our internet connection. Other than that the program is great!

Pros

The dashboard is easy to use and very easy to understand. Also all my paychecks and tax information is there if I need it. I can print it I don't have to go through anyone else.

Review Source

eF

ella F.  
customer success associate  
  
Used the software for: Less than 6 months

### "Great concept, not the most user friendly"

May 10, 2018

3.0

Pros

For punching in and out regularly, this works fine. The interface is appealing and simple to read and understand.

Cons

When you have to manually enter your hours it can sometimes lead to error messages. It would be great if you could duplicate information easily from one day to the next.

Review Source

MK

Marie K.  
Executive Assistant  
Philanthropy  
Used the software for: 2+ years

### "Everything all in one place"

October 6, 2017

5.0

Pros

The system is very easy to use. You can change your deductions for your 401k/IRA and your Flex Spending Account without having to wait for the employer to process the paperwork.

Cons

The one thing I would like to see in the platform is the employee's paychecks on the system so the employees could check their individual time.

Review Source

CD

Christopher D.  
Creative Manager  
Real Estate  
Used the software for: Less than 6 months

### "Paychex blows ADP out of the water!"

August 7, 2019

5.0

Overall, it has been really easy to jump onto my paychex flex account and see exactly what is going on with my money earned, paystubs, benefits, and 401K. Having all these things live in one place helps me keep myself organized in addition to making sure I'm not skipping a beat!

Pros

My organization recently adopted Paychex and switched from ADP. All aspects of benefits, paystubs, and other items are taken care of by Paychex and can be found in the paychex app. There's no question of what is going on with my benefits, what I've signed up for, and what I am paying -- it can all be found in the app.

Cons

As of right now, I did not have any complaints as a user of Paychex. If I were to complain, it's that the app/platform is a bit sterile but I do understand that we don't need bells and whistles for it to function and provide information correctly.

Review Source

TF

Tara F.  
Associate  
Retail  
Used the software for: 6-12 months

### "Gets the job done"

November 14, 2020

5.0

Pros

Easy to access paychecks for biweekly income

Cons

No known cons with the software for my use

Review Source

AL

Ariadni L.  
EFDA  
Medical Practice  
Used the software for: Less than 6 months

### "Review of PayChex Program"

December 7, 2016

4.0

Love how easy it is to navigate throughout the website. You can view you PTO, hours accumulated during the week and times you've taken off.

Pros

Easy navigation. Idiot proof. Everything is spelled out.

Cons

too long to enter into. I do appreciate how the website values your privacy but in need of something quicker.

Review Source

RK

ROBIN K.  
CFO  
  
Used the software for: 6-12 months

### "It was a bumpy start, but my issues have been addressed"

August 9, 2016

4.0

Pros

It is very easy to use and the support staff are very helpful.

Cons

I used to have trouble navigating the site to access the reports I needed, but since the newest update, it has been corrected. My only complaint was during actual set-up it took awhile to get my billing corrected, but that has been addressed also.

Review Source

Arwa N.  
Tax Associate, International Tax  
Financial Services  
Used the software for: Less than 6 months

### "Great for small businesses"

October 21, 2019

4.0

All our payroll needs are handled in the same place and its easy for users to learn and use the software.

Pros

This software is awesome for small businesses. It's cost effective, easy to use and has lots of free trainings to learn the software.

Cons

It's not as tech advanced as some of the other payroll software so it doesn't generate analysis reports as extensively but it's still a great product for small businesses

Review Source

SE

Samuel E.  
Director  
Computer Software  
Used the software for: 2+ years

### "Good for employees"

July 13, 2018

3.0

Pros

A central, web-based location for employees to see payroll history and access W-2's. Easy to setup an account and being using right away.

Cons

Many Paychex sign-in options can make the login confusing. More features would be nice...like access to W-4 information or a complete list of deductions/withholdings.

Review Source

BS

Blair S.  
call center coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex review"

December 6, 2016

4.0

Every morning i come and the first thing i do is log into my paychex, its easy access allows me to clock in and out with no problem. I also love how everything is on the home pay...number of hours worked, lunch times, PTO time.

Pros

everything is available to see on the home page

Cons

it freezes and take longer logging in and out

Review Source

SS

Scharrah S.  
Rdh  
Medical Practice  
Used the software for: Less than 6 months

### "Needs some work"

November 23, 2016

2.0

Not my favorite program. Some software glitches. Too much fluff, necessy options not on home screen. A lot of wait time before being able to clockin. Using the program for a while but still asked if I need a tour.

Pros

Better than using time card.

Cons

Too much fluff and extras. Needed services should be readily available.

Review Source

CC

Camellia C.  
Assistant to the Vice President of Development  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Paychex Flex and NW Metro Atlanta Habitat for Humanity"

December 5, 2016

5.0

I have been working with NW Metro Atlanta Habitat for over a year, and enrolled in benefits immediately. This being my first "big kid" job out of college, I had no idea what to expect when it came to benefits, retirement, insurance, etc. Paychex Flex has been such a breeze to understand retirement funds and accounts and access is very easy! I feel at ease with my retirement account because of how wonderful Paychex Flex is!

Pros

The ease of access, the simple language, everything!

Cons

I wish there was a bit more information on the different retirement accounts.

Review Source

LH

Lauryn H.  
Dental Hygienist  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex Flex Review"

November 21, 2016

4.0

I have been using this product for about 2 months now. It is fairly easy to use, and gives me all of my paycheck information in one place.

Pros

easy to use, simple design, everything you need in one place, timely deposits into checking account

Cons

webpage freezes occasionally, sometimes punches don't save

Review Source

cM

cameron M.  
registered dental hygienist  
Medical Practice  
Used the software for: Less than 6 months

### "first experience with paychex"

November 22, 2016

4.0

this is my first opportunity to use this. the setup process was straightforward. log in was lengthy at the beginning but understood for security and protection of my information.

Pros

all my info in one place. can check it at a glance. have control over my pay info

Cons

none other than length of sign in initially

Review Source

TR

Taylor R.  
Ortho Practice Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex"

December 6, 2016

5.0

Paychex is very easy to use. You can also view any of your documents at any time when you need them. You are able to view ad request your Paid time off right in the website.

Pros

There is an app that you can view at any time, which is very convenient.

Cons

Sometimes it takes a long time to log into the website.

Review Source

MP

Melissa P.  
HR Manager  
Oil & Energy  
Used the software for: Less than 6 months

### "Paychex Flex"

November 17, 2016

3.0

I've been using Flex to administer payroll for about a year and a half. Customer service is great because you have a dedicated rep but other than that I feel on my own when it comes to configuration for 401(k) and other benefits that need to be deducted.

Pros

My rep is very responsive and if she doesn't answer it automatically forwards you to another rep who can help.

Cons

There are tons of reports but for the most part they only come in PDF form. Not very useful for accounting.

Review Source

CS

Crystal S.  
Dental Hygienist  
  
Used the software for: Less than 6 months

### "Very slow"

December 7, 2016

2.0

Their web page more often than not will take a very long time to load, if at all. If you can get to the point where you can clock in, it may not log in your time punch. Be prepared to have to go to you manager to fix your time.

Pros

You can log on from home to check time sheets and pay stubs.

Cons

Very slow website.

Review Source

AM

Alissa M.  
President  
  
Used the software for: 1-2 years

### "It's just ok. I feel like there should be more training on it."

December 27, 2017

4.0

Cons

I struggle to find the reports that I want. The retirement section of this is not user friendly at all.

Review Source

MF

Marquita F.  
HR Coordinator  
Philanthropy  
Used the software for: Less than 6 months

### "Paychex Flex Review"

November 30, 2016

4.0

I have been using this product for 5 years, first as just an employee and now as an administrator. Recently the rolled out a new look and I think it is a huge improvement. They have improved the ease of use and organized the different tabs much better. The biggest problem I have with the software is that it it is very glitchy. I often have to refresh the page and it can take a long time to make it work again. I feel like I spend too much time waiting for the site to load. Overall I think it is a good product, just needs the bugs worked out.

Pros

has everything I need in terms of imputing employees and running payroll easily

Cons

glitches cause time wasting; when imputing 75 seasonal employees each season, this can be a real pain

Review Source

JW

Jill W.  
HR Manager  
Public Policy  
Used the software for: 1-2 years

### "happy with it most of the time"

April 19, 2016

4.0

Pros

How easy it is to use for doctors appointments and at the pharmacy.

Cons

Seems like I have to send documentation often that it is inconvenient.

Review Source

BK

Biz K.  
Operations Coordinator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Decent Payroll Program"

October 4, 2019

5.0

Pros

Ease of downloading payroll statements..

Cons

Administrative issues & delay in response-approval time.

Review Source

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