# Page 61 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 61 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

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Last updated March 25th, 2026

# Page 61 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1501-1525 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DC

Davin C.  
Operations Accountant  
Real Estate  
Used the software for: 6-12 months

### "Strong Security"

March 5, 2019

4.0

Good product that could be designed a bit better. Good customer service is always responsive.

Pros

The system takes controls seriously, and this is much appreciated given the level of sensitivity around payroll information.

Cons

Finding the reports you need is not always easy. The system interface is not intuitive as to what report you're going to get. It would be nice if a preview of information was displayed prior to downloading.

Review Source

BH

Bonnie H.  
Ophthalmic Technician  
Retail  
Used the software for: 2+ years

### "Transition"

July 26, 2018

4.0

Pros

Paychex Flex is very easily accessible and allows for everything to be viewed in one screen without having to click multiple times elsewhere.

Cons

When I used to use Paychex through my past employer we received paper payroll stubs. These often times had errors and was not easily caught.

Review Source

CJ

Chris J.  
HR Manager  
Legal Services  
Used the software for: 1-2 years

### "Paychex Overview "

April 15, 2016

3.5

Pros

The ability to provide various services within the platform.

Cons

The cost of per employee is expensive compared to other products.

Review Source

TM

Timea M.  
HR Intern  
Food & Beverages  
Used the software for: Less than 6 months

### "Taxes all messed up"

November 5, 2018

3.0

Pros

\- It was a fast and easy implementation. - Other then that nothing else was a pro, we found issues long after we switched from them

Cons

\- Used it prior to ADP Workforce now and they are even worst than ADP - All the employee taxes were messed up

Review Source

AJ

Angel J.  
HMIS Partner Success Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Paychex Flex Needs More Effort"

August 8, 2019

4.0

It works and shares the information that you need, but don't get locked out or need help unless it is in the middle of the day.

Pros

The ability to access payroll information online from a browser or mobile application.

Cons

When I had trouble logging in, it would not send my reset code during after hours so I had to wait until in the morning.

Review Source

SC

Sabrina C.  
Finance Manager  
Accounting  
Used the software for: Less than 6 months

### "Excellent Service"

October 27, 2016

5.0

Before working with CPU, I used paychex Preview for about six month. When I started at UCP using flex, I love it I think its more people friendly. The reps at Paychex are always friendly, kind and very helpful.

Pros

easy to use

Cons

pulling some reports

Review Source

Response from Paychex

October 27, 2016

I pretty sure she means FastFund Online and not Paychex.

LR

Lindsey R.  
EFDA  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex review"

December 6, 2016

4.0

Paychex Flex is convenient and easy to use. I clock in and out 4 times everyday, and I never have any problems. It is also easy to track how many hours you've worked in the pay period and how much PTO you have.

Pros

It is easy to review your timecard for each pay period, paid time off, ect.

Review Source

HS

Hannah S.  
Research Scientist  
Higher Education  
Used the software for: Less than 6 months

### "Helpful for payroll tasks"

February 27, 2020

5.0

This software is perfect for a small to medium-sized company and gives users immediate and 24/7 access to their W2's and pay stubs.

Pros

The customer service is very helpful and responsive. This software has all of the features and functionality needed for payroll management software.

Cons

This software is not intuitive to use and the software requires a major redesign and update. The software can also be a bit buggy and slow.

Review Source

JO

Jennifer O.  
Director of Finance & Administration  
  
Used the software for: 1-2 years

### "Easy and intuitive"

December 20, 2017

5.0

Pros

Very easy to use, intuitive, easy to find information. The software doesn't require any training ahead of time and is very easy to look up information that you may need within different categories of reporting and different individuals

Review Source

CB

Christa B.  
Talent Acquisition Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Product review"

November 15, 2016

3.0

Overall the customer service is exceptional. Everyone is very responsive and if they don't have the answer they will do everything they can to get an answer to you in a timely manner.

Pros

Customer service

Cons

Some of the things we were told the mystaffing pro was able to do it cannot do

Review Source

AA

Aubrey A.  
Call Center Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex review"

December 6, 2016

4.0

System is easy and simple to use but it can freeze up and be really slow at times. Usually around lunch time, I believe it is because everyone is trying to clock in and out at once which makes the system slow, not sure if there is anything that can be done with that.

Pros

Easy to navigate

Cons

freezes a lot

Review Source

CQ

Cesar Q.  
  
  
Used the software for:

### "One stop shop"

December 14, 2016

4.0

Paychex has worked well for me over the last few years and I do not have all that much to complain about. I would recommend using their time management program more than anything. Even their money management program is pretty decent too. As with any big decision you should always do your homework.

Review Source

SB

Sarah B.  
Dental Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex Online"

November 21, 2016

3.0

Paychex is used by the dental office where I'm employed. This is the third system we have used in the last six years. Overall, the quality is better than the previous systems.

Pros

Easy to access all information, ie paystubs/hours worked/bank account info

Cons

Very slow loading

Review Source

MH

MARK H.  
Landman  
Oil & Energy  
Used the software for: 6-12 months

### "Paychex User"

December 18, 2018

4.0

Pros

It is easy to view your latest payroll and deductions on the fly.

Cons

The portions that relate to retirement accounts are rudimentary and difficult to navigate. It is also difficult to see gross dollar amounts for each deposit.

Review Source

LW

LING W.  
ACCOUNTANT  
  
Used the software for: 2+ years

### "paychex format set up, which I talked to our rep. who has no idea how to customize our check formate"

May 22, 2018

3.0

Pros

I like our rep from paychex, who always does her best to help us even though finally our problem is still there.

Cons

My biggest concerns are how to set up our different department check format, which costs me lots of time manually enter every pay check period time

Review Source

SV

Sabrina V.  
Posting  
  
Used the software for: Less than 6 months

### "Amazing"

December 6, 2016

4.0

Very fast to log in and log out.You can review all you paycheck stubs since the very first day you started. If you have questions about your company the handbook is also located on it to! You can request your PTO and fall how much you have and if your negative which is a very big plus.

Review Source

LC

Lainey C.  
Revenue Cycle Administrator  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex Review"

November 21, 2016

4.0

I don't have any issues with the system other than it takes a lot of steps to get where you need to go just to clock in.

Pros

Once you get where you need to be the clock in/out system is really easy

Cons

the amount of steps it takes to get to the clock in/out

Review Source

JE

Jose E.  
Senior Project Engineer  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "Paychex Flex Review"

October 17, 2018

4.0

Pros

Fairly user friendly. My payroll are secured here with no hassle and worry. Secured also my bank account here.

Cons

There's nothing dislike as of now, this is easiest payroll software i used. There's no way to search to understand the features of this software.

Review Source

DR

Denise R.  
HR Director  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "One of the worst pieces of software I've ever used."

March 7, 2016

1.0

Pros

There is nothing I can think of that I like about Paychex.

Cons

I have worked with several HR software products. This software is clunky, non-intuitive, and doesn't work well. The separate modules are basically like 3 different companies; separate invoices and separate CSR that don't know other modules and we never know who to talk to if the issue lies with more than one module. Reporting is different on every module, and none of them are very easy to use. Training is not very good; although it's necessary to find info that you would never know just using the software (hidden and misnamed features).

Review Source

VR

Verified Reviewer  
teacher  
Education Management  
Used the software for: Less than 6 months

### "Review from Teacher"

July 18, 2019

5.0

Pros

\-my summer program uses this to show staff pay information -access to track and see pay information -records are all in one place

Cons

\-i have been using this as i started working at another school part time and i have been really appreciative of having this as i am a leader during a summer school so i have not had any issues yet.

Review Source

HL

Hannah L.  
Endo assisant  
  
Used the software for: Less than 6 months

### "PAYCHEX AWSOME"

December 7, 2016

4.0

I love how we can print our pay check subs off. Being able to see your time sheet to check and make sure its right is awsome. You can request for time off on here and it shows how much PTO you have as well.

Pros

easy to use

Cons

Slow at times takes awhile to clock in.

Review Source

aS

allie S.  
patient coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "paychex takes awhile but i like it "

December 7, 2016

4.0

it takes awhile to clock in sometimes but I like that you can copy your old paystubs and track your time easily

Pros

easy to navigate and copy old paystubs

Cons

it takes a little while to clock in and out so you have to be sure to come in early

Review Source

DL

Dena L.  
Revenue Cycle Posting Lead  
Management Consulting  
Used the software for: Less than 6 months

### "Good"

November 21, 2016

4.0

This Program is easy to navigate to find the information you need. I can look at my time clock for the week, month, year, etc. I can review my pay stubs and print as often as needed.

Pros

Accurate information

Cons

system is sometimes slower than it should be

Review Source

DG

Diana G.  
Dental assistant  
Medical Practice  
Used the software for: Less than 6 months

### "great"

November 21, 2016

5.0

love this site it is very easy to use! I use it everyday to clock in and out. I also like the security settings because they make you answer questions on top of having a password which makes it harder for others to hack your site.

Pros

easy

Cons

takes long to download

Review Source

EM

Emily M.  
Email Marketing Specialist  
Medical Practice  
Used the software for: 2+ years

### "Great portal for employees"

March 19, 2018

5.0

Pros

Very secure. Easy to see everything you need all in one place - paycheck stubs, W4s, vacation time, etc.

Cons

The security can at times be tedious. The system would require me to get a text message and enter a code every single time I logged in.

Review Source

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