# Page 62 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 62 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

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Last updated March 25th, 2026

# Page 62 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1526-1550 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EL

Emily L.  
HR Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Flukes still ridden"

February 1, 2017

3.0

I rate Paychex Flex in the middle of everything. The system is still too new to be flawless. I have experienced many different flukes on a daily basis but still, continue to push through them. I do like the system and the functionality is what we need currently.

Review Source

JY

Jenny Y.  
president  
Management Consulting  
Used the software for: Less than 6 months

### "Sale representative dropped the ball - Jenna Sarmento "

July 12, 2017

2.0

Sale rep promised a lot but not all are delivered, what was delivered were incorrect! Very disappointing experience. Not able to log in to online access since setting up the account, help desk not able to resolve it.

Pros

Nothing so far. Haven't got any good experience since signed up. Information given by sale rep is not always true. Just trying to get you to sign up, once you signed, no responses at all from the sale rep.

Cons

Transition over is slow and messy just because the lack of communication between the sales rep and the payroll specialist. Information provided to sale rep was not passed on. First payroll was screwed up.

Review Source

AV

Alexandra V.  
EFDA  
Medical Practice  
Used the software for: Less than 6 months

### "Dental "

November 21, 2016

2.0

To be able to clock in it takes over 20 min , Is not s very good website ... I honestly would like for the company to choose a different website. Paylocity was a better website than this

Pros

that I get my check directly into my account

Cons

Everything

Review Source

KL

Kelly L.  
Office Manager  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Only good part of the Paychex system"

December 12, 2016

4.0

They have really improved this website since we first started using it. We are not pleased with our service with Paychex as a whole but we do like the ease of use of PaychexFlex.

Pros

Easy to navigate, easy to understand

Cons

Part of Paycex system

Review Source

AB

Angela B.  
PA  
Medical Practice  
Used the software for: Less than 6 months

### "Angela"

December 8, 2016

4.0

This program has been super helpful. Very user friendly.

Pros

This program has been very helpful, well organized all the information I need is all on one page.

Cons

Very slow sometimes, takes a few minutes to bring up

Review Source

AJ

Alisha J.  
Posting Team  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex Flex"

November 22, 2016

5.0

This product is very convenient, it is the most convenient clock in system that I have has at anyone of my jobs. It is user friendly and makes it easy for staff to keep track of there time.

Pros

you can look at time and review pay stubs

Cons

n/a

Review Source

SG

Sharen G.  
Dental Asst.  
Medical Practice  
Used the software for: Less than 6 months

### "PayChex review"

November 21, 2016

4.0

It was a little hard to navigate at first, but then after I figured it out, it is not a problem.

Pros

Can check on my timesheet easily.

Cons

Wish it could come up faster. Also wish I could print timesheet from my computer.

Review Source

CA

Christopher A.  
Home Inspector  
Real Estate  
Used the software for: I used a free trial

### "Great service and easy to use, perfect for any business!"

April 13, 2021

4.0

Pros

This product made it easy to set up employees with their proper deductions, tax payments and keeping track of your quarterly payments to the government.

Cons

There was nothing that I can was bad with the product. It was always up to date with the property deductions and customer service was great when needed.

Review Source

GN

Gretchen N.  
Orthodontics Assistant  
Medical Practice  
Used the software for: 1-2 years

### "Paychex"

April 10, 2018

5.0

Pros

This is the best time sheet, clock in ever. Its so easy to use and has everything you need to see on it about your time. It shows you your PTO and you can request your PTO simply on it.

Cons

There isn't really any cons on it besides there is a couple steps to clock in only if you are changing your location of the office you work at.

Review Source

KF

Krista F.  
Practice coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Love it"

December 6, 2016

4.0

This software is easy to use, and way easier than any other system I have used before. Highly recommend!

Pros

Easy to navigate Keeps record of pay and time stamps

Cons

Updates are frequent and prevent clocking in and out.

Review Source

DJ

Desiann J.  
REVENUE CYCLE ANALYST  
Medical Practice  
Used the software for: Less than 6 months

### "PAYCHEX"

December 6, 2016

5.0

This is the second company I have worked with that uses Dentrix and I love the ease of it. I also like the fact that you can access your old accounts for Documents if you need them.

Pros

\- Easy to navigate - fast and reliable

Cons

\- none

Review Source

SS

SANAZ S.  
registered dental hygienist  
Medical Practice  
Used the software for: Less than 6 months

### "PAYCHEX REVIEW"

December 6, 2016

3.0

I HAVE TO CLICK LOTS OF BUTTONS TO GET WHERE I NEED TO BE WHICH IS CLOCK IN OR OUT. PUNCHING OUT FOR BREAKS AND LUNCH IS EASY. WEBSITE IS DOWN ALOT OF TIME ALSO.

Pros

USER FRIENDLY, LIKE THE GRAPHICS

Cons

WEB SITE IS DOWN ALOT OF TIME

Review Source

SJB

Sarah Jane B.  
Senior Accounting Associate  
Management Consulting  
Used the software for: 6-12 months

### "Paychex flex Review"

November 13, 2018

5.0

Pros

Paychex Flex have a great features in accounting system and i always using this in computing payroll. This help me so much.

Cons

I experienced slow loading maybe because of have many file but still manageable and useful.

Review Source

BL

Betty L.  
Director  
Education Management  
Used the software for: I used a free trial

### "Payroll processing"

October 11, 2022

4.0

Pros

Platform is simple to navigate and customer service is available to help answer questions.

Cons

I like to run a lot of custom reports and if they have more standard reports that provide more details similar to customization then would save time to run custom reports.

Review Source

KS

Kim S.  
dental hygienist  
Medical Practice  
Used the software for: Less than 6 months

### "paychex flex"

November 22, 2016

5.0

It is easy to use once acclimated, but still seems more complicated than it needs to be especially for the simple function of clocking in and out.

Pros

easy to use

Cons

too many screens to go through to actually punch in or out

Review Source

HR

Helen R.  
VP  
Media Production  
Used the software for: 6-12 months

### "Paychex Flex is Perfect for HR Management"

December 5, 2019

5.0

Paychex Flex has been so beneficial for us to have. It saves us time with payroll processing. Paychex Flex will not disappoint!

Pros

Paychex Flex is very user friendly. It is easy to do payroll and their customer support is outstanding! Highly recommend!

Cons

There are no negatives with Paychex Flex. It is very user friendly, it helps you save time when processing payroll.

Review Source

BP

Brenda P.  
Dental Assistant  
Management Consulting  
Used the software for: Less than 6 months

### "Clocking in and out"

November 28, 2016

2.0

Takes extremely too long, usually takes about three minutes to clock in or out

Cons

Too many steps/ It is not set up very well to review your personal information. Information is sometimes not very accurate

Review Source

JB

Janna B.  
Practice Administrator/Treatment Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "I love paychex!!!!!!!!!!!"

December 7, 2016

5.0

I loved when our company switched to using paychex. It was very smooth transition and all staff members learned the program very quickly and with no complications.

Pros

Easy to use. Easy to train and Easy to fix time errors!

Review Source

cR

carlie R.  
Treatment coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "AWESOME!"

December 7, 2016

5.0

I have used several different online resources to clock in and out of work over the past few years. Paychex is by far the best! Very simple and cute layout, easy to navigate, only a few clicks and you're clocked in!

Pros

Simple and fast

Review Source

KF

Karen F.  
Owner  
Medical Practice  
Used the software for: 1-2 years

### "Paychex is an extremely chaotic company"

October 23, 2019

1.0

Pros

Nothing, I will not be using Paychex products for any foreseeable time in the future

Cons

Everything- typically chaotic and difficult to use product- like every other product Paychex has!

Review Source

LF

Laura F.  
Claims Dept Lead  
  
Used the software for: Less than 6 months

### "PAY CHEX FLEX"

December 6, 2016

4.0

Pay Chex has made it so much easier in order to keep up with my time. It also keeps all of your tax documents in reach as well.

Pros

I love the one click time clock

Cons

Sometimes the PTO is incorrect, more often than not

Review Source

HM

Heather M.  
dental assistant  
Medical Practice  
Used the software for: Less than 6 months

### "To hard to work paychex flex"

November 22, 2016

1.0

This product takes way too long to load! It works only half the time, and there are way too many buttons you have to click on before being able to clock in or out.

Cons

Takes way to long to do anything with this product.

Review Source

eF

elaine F.  
office manager  
  
Used the software for: 6-12 months

### "excellent service"

February 15, 2018

5.0

everything on the site is easy to maneuver with no down time that I have noticed.

Pros

ease of use, easy access and fast response. help is always a click away if needed on day of submission of payroll.

Review Source

TA

Tabatha A.  
Practice Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "slow loading"

December 6, 2016

4.0

The website loads very slowly and after I select, clock-in/out, start/end meal it takes a long time to process the punch

Pros

The big clock in button on the load screen is great

Cons

Takes forever to process punches

Review Source

AR

Ajay R.  
Student  
Education Management  
Used the software for: 6-12 months

### "A good start for using payroll services"

June 5, 2022

5.0

Pros

The customer service support is one of the best things about using this software. One of the best I've experienced.

Cons

The software could be faster and a bit more user friendly.

Review Source

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