# Page 63 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 63 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 63 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1551-1575 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KF

Kathy F.  
Hygiene/dental assistant  
Medical Practice  
Used the software for: Less than 6 months

### "review software"

December 7, 2016

4.0

This program is too slow. It will clock you in late or out early because its too slow. It clocks you out early because the time on the computer doesn't match the clock in/out time on paychex clock.

Pros

user friendly

Cons

too slow

Review Source

NB

NINA B.  
revenue cycle  
Medical Practice  
Used the software for: Less than 6 months

### "PAYCHEX"

November 21, 2016

4.0

ITs really good . It allows you to clock in and out an start your lunch break. You can see your time cars and paychecks. And you are able to request off

Pros

ALLOWS YOU TO VIEW EVERYTHING WITH YOUR PAYROLL

Cons

NOTHING

Review Source

LS

Laura S.  
SVP  
  
Used the software for: Less than 6 months

### "Paychex is a big player but they have a lot of features and functionality which make them a go-to."

May 9, 2018

5.0

Pros

I like that they have the capabilities to do so much digitally and it's a nice on-stop shop. The sales reps aren't terrible either.

Cons

It's not the same as dealing with a small more personable company. When it comes to my money I like to go with small local businesses that have more flexibility and where I'm a bigger more material client to their overall portfolio.

Review Source

AS

Angela S.  
  
  
Used the software for:

### "Reliable payroll service"

February 14, 2017

4.0

I've been using Paychex for several years. The quality of service really depends on my payroll specialist, which seems to change every year or so. I have had some great payroll specialists, but sometimes I get someone who is less on top of things. I always find it frustrating to send more than one request before something is taken care of, and especially frustrating if my payroll is not processed on time, which is very rare. Overall I've been happy with the service.

Review Source

DC

Desmond C.  
HR Specialist  
Banking  
Used the software for: 6-12 months

### "All Around Payroll Hero"

February 21, 2017

5.0

Professional, knowledgeable, and efficient talent. This company can process your payroll from start to finish without errors. Also, their systems are very user-friendly!

Pros

Friendly customer service

Cons

It is expensive

Review Source

YG

Yaisires G.  
Call center  
Medical Practice  
Used the software for: Less than 6 months

### "Great use "

November 21, 2016

4.0

I haven't had many problems with this website but everything is very organized and easy to find just about everything on information of clock ins, personal info, paystubs.

Pros

Effiency

Cons

Sometimes won't let me log in

Review Source

HH

Heidi H.  
Chief Compliance Officer  
Financial Services  
Used the software for: 2+ years

### "Software is ok but the system can be slow and some navigation actually results in software closing "

February 15, 2018

4.0

Pros

It is simple and efficient. Reports are easy to generate.

Cons

I cannot customize the dashboard to only show the items that are most important - don't need the pie charts and stats - just want to get to EE info.

Review Source

TN

Teresa N.  
Practice Coordiantor  
Medical Practice  
Used the software for: Less than 6 months

### "Teresa Nater"

December 6, 2016

5.0

I Love Paychex its the easiest program to use. I makes printing my paystubs easy and quick I never have a problem singing in in and it is safe and secure.

Pros

its easy to use and understand

Cons

no cons at all

Review Source

EL

Emily L.  
HR  
Medical Practice  
Used the software for: Less than 6 months

### "Good Product"

November 21, 2016

4.0

Paychex flex has been a pretty good pick for our company regardless of it's complexity. It has proven to have many of the features that we need. I would recommend this product to companies that have high complexity

Review Source

SW

Shanae W.  
Treatment planner  
  
Used the software for: Less than 6 months

### "great!!"

November 21, 2016

5.0

Paychex is very fast and efficient I never have a problem clocking in & out for my shift

Pros

I love that not only does it show me my timecard but also How much my PTO goes up each week.

Cons

none

Review Source

EC

Erika C.  
Dental Hygienist  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex Flex"

December 6, 2016

4.0

Overall, it is a pretty good program. However, there are many times I am not able to clock in/out properly due to error. That is my only complaint.

Pros

This software is easy to operate.

Cons

Read review above.

Review Source

KS

Kristal S.  
Dental Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Kristal's Review"

November 22, 2016

5.0

The site is very easy to manage. I like how easy it is for me to look at my check stubs and be able to print them off. I also like being able to see all my time and PTO. I am very glad that we switched to Paychex

Review Source

CH

Coryanne H.  
Investing Reporter  
Media Production  
Used the software for: Less than 6 months

### "No complaints"

January 15, 2019

4.0

Pros

We recently switched to Paychex Flex at work and so far I have zero complaints. The front end design is very simple and relatively easy to navigate. It provides all the information you could want around paychecks and HR/benefits information.

Cons

As nice as the streamlined design is, it can be hard to figure out where the things you're looking for are. There is such a thing as too simplistic. Of course, once you know where to look, the software is easy to use. Also, and this may be specific to my company, but paycheck stubs and snapshots do not show how many PTO/sick days you have left for the year. It would be great to have that information readily available.

Review Source

AM

Abigail M.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Paychex Flex Accessibility! "

June 13, 2018

4.0

I am still a one employee business, however when I open a store-front, I will be using paychex.

Pros

I like that Paychex Flex is easy to use. When opening my business and considering hiring employees, I looked into paychex flex. They allowed me to do a demo and I found that extremely helpful in exploring the program. I also like that I can go online and fix whatever I need to when needed.

Cons

The reports that have to be run on this are slightly confusing. When submitting payroll you have to run a report and then re-load it in a cvc file, however I had trouble doing that.

Review Source

LJ

Lauri J.  
Front Desk Supervisor  
Financial Services  
Used the software for: Less than 6 months

### "Paychex flex"

November 21, 2016

5.0

It's a very easy program to use. I use this to clock in and clock out. I have never had any issues. A few bumps when signing in and being able to clock in or clock out but other then that it's very easy program

Review Source

BK

Brandi K.  
Regional practice administrator  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex flex"

November 14, 2016

3.0

I feel that this product could be better. I feel that the process to log in is way to lengthy. And most times slow.

Pros

Mobile access

Cons

The amount of time it takes to log in to your account..slow

Review Source

AM

Angel M.  
Gm  
Food & Beverages  
Used the software for: Less than 6 months

### "Paychex flex"

April 9, 2020

5.0

I really do love how easy it is to look at all you check stubs online and saves the trees

Pros

Paychex our company just switched to it is a very easy app that is able to store and show all you paycheck stubs online.

Cons

So far the only thing with paychex flex is that is has to send a password number ever time you want to look at check stubs

Review Source

JM

Jenna M.  
HR Manager  
Computer Software  
Used the software for: Less than 6 months

### "Paychex has changed our payroll service for the better!!"

June 16, 2017

5.0

they are great!

Pros

Paychex has been great from implementation to functionality. VERY user friendly and customer service is extraordinary.

Cons

As of the moment, I have no Cons for Paychex. Everything has been great-no complaints. I would like a lower cost (but that's with everything, they are not over priced what you get)

Review Source

SP

SUNCERAE P.  
ortho admin  
Medical Practice  
Used the software for: Less than 6 months

### "USER SAVY "

December 6, 2016

5.0

VERY EASY TO CLOCK IN AND OUT, ALWAYS ABLE TO GET A FAST RESPOND FOR TIME OFFS. SCREEN IS CLEAR. A GREAT WAY TO LOOK AT YOUR PAYSTUBS. GREAT WAY TO USE ON YOUR MOBILE.

Pros

N/A

Cons

SYSTEM STALS AT TIMES

Review Source

lR

liane R.  
Practice Admin  
Medical Practice  
Used the software for: Less than 6 months

### "Easy to use and easy to navigate"

November 16, 2016

5.0

Easy to use and easy to navigate through the software. Breaks everything down and shows you what needs to be corrected

Pros

Easy to use and easy to navigate

Cons

have to figure out things first

Review Source

JS

Julie S.  
director  
Primary/Secondary Education  
Used the software for: 1-2 years

### "Review"

July 23, 2019

3.0

Pros

Automatic online access to account information. No need to take time to do banking.

Cons

I do not have a adequate personal device to manage the information.

Review Source

AC

Alicia C.  
Dental assistant  
Medical Practice  
Used the software for: Less than 6 months

### "My review"

December 6, 2016

4.0

I use it everyday at work. It tracks my hours worked and gives me my paycheck stubs.

Pros

It has the information I need in one place.

Cons

It runs very slow and doesn't always work

Review Source

TR

Taylor R.  
Claims  
Medical Practice  
Used the software for: Less than 6 months

### "LOVE IT"

December 6, 2016

4.0

Its super easy to use and to navigate everything such as taxes, compensation, documents, previous pay stubs & more!

Pros

very convenient

Cons

it can sometimes take a little while to load

Review Source

HM

Heather M.  
Office Manager  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "I always receive a quick response to inquiries and everyone I have spoken to has been very attentive"

April 23, 2018

5.0

Pros

I like being able to view reports and print them. The system is extremely easy to navigate. I prefer using it as opposed to having to make a phone call.

Cons

I really have not experienced any problems. I do not have any concerns. I feel that things are very straight forward and have appreciated being able to access the information via computer.

Review Source

NP

Nancy P.  
Office/Accounting Mgr  
  
Used the software for: 6-12 months

### "Would say average experience. "

May 22, 2018

3.0

Pros

Easy to log on to. New Employee set up easy to get through.

Cons

Wish there was access to more reports. Then you get review opportunities like this have have to write a book for it to except

Review Source

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