# Page 64 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 64 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

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Last updated March 25th, 2026

# Page 64 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1576-1600 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ON

Osip N.  
Music teacher  
Music  
Used the software for: 6-12 months

### "Paychex Flex"

January 12, 2021

5.0

The software works very well for a company or an organization with payroll needs.

Pros

The software is an excellent platform for employers and employees to have payroll information and documents on.

Cons

If the feature of two-step authentication can be problematic if one is not present in the USA and doesn't have phone service.

Review Source

NN

Nidhi N.  
Lead recruiter  
Human Resources  
Used the software for: Less than 6 months

### "Easy to use "

August 17, 2020

5.0

Overall expereince was great .userfriendly and worth the money.

Pros

I like the software because it saves so much time.I used in my previous company for payrolls / Once setup is done very easy to use.

Cons

Customer service is hit or fail .Sometimes they will be very helpul explaining every details and sometimes arrogant .

Review Source

MH

Mariah H.  
Practice Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Mariah's Review"

November 15, 2016

5.0

It is a very user friendly product! I like that I can use the app on my phone to check my paystubs when I am not in the office. Would recommend to anyone looking for a payroll company.

Review Source

NJ

Nicole J.  
Human Resources Generalist  
  
Used the software for: Less than 6 months

### "Easy to Self Train"

November 16, 2017

4.0

Pros

Ease of use and self-training. Value is good for products available. Minimal support needed. Good service on the one occasion have needed

Cons

Filters aren't automatically saved for next use. Log in to software is way to many steps. Username, test question, password, yes/no safe computer, and code.

Review Source

TB

Tammy B.  
Dental Hygienist  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex Survey"

November 23, 2016

5.0

I use this product every day at work. It is user friendly and easy to view anything related to hours, vacation time and all other payroll needs.

Pros

user friendly

Cons

no complaints

Review Source

KF

Keishla F.  
Dental assistant  
Medical Practice  
Used the software for: Less than 6 months

### "My Paychex review "

November 23, 2016

4.0

The website is easy to use but the load time and having to pick your company each time you log in takes time. Also the many pages before you actually get to the punch in clock.

Review Source

AH

Ashley H.  
Call center representative  
Medical Practice  
Used the software for: 6-12 months

### "Overall, easy to use except for technical problems. "

June 8, 2017

3.0

Pros

It is easy to use and is easy to keep track of hours.

Cons

Stops working alot making us unable to clock in or out which messes up our time sheet.

Review Source

SK

Shannon K.  
Claims Analyst  
Medical Practice  
Used the software for: Less than 6 months

### "Good website"

November 21, 2016

4.0

Easy to use but sometimes you will clock in or out and it will say "punch received" but when you check it later, it didn't take and looks like you forgot to clock in or out.

Review Source

cB

claude B.  
Practice Administrator  
Medical Practice  
Used the software for: Less than 6 months

### "great product"

December 6, 2016

5.0

love how you have options and the ability to change multiple days and multiple employees with out having to do each one individually.

Pros

web based

Cons

less screens to log on

Review Source

JW

Jen W.  
Registered Dental Hygienist  
Medical Practice  
Used the software for: Less than 6 months

### "paychex review"

December 6, 2016

3.0

I use it every work day, to clock in and out, and for lunch breaks. it seems to take a lot of clicks to get to the time clock, but otherwise it is very comprehensive program

Review Source

BB

Brooke B.  
Dental Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Wonderful"

November 21, 2016

4.0

I have never had a problem! It works wonderful. It has all the information I need that I can print out or get online for.

Pros

It's easy

Cons

Sometimes can be a little slow

Review Source

CB

Claude B.  
Practice Adminsitrator  
Medical Practice  
Used the software for: Less than 6 months

### "Cumbersome"

November 21, 2016

1.0

There are too many screens to go through just to clock in. Even more of a pain for multiple sections that are under you to review time cards, approve and edit.

Pros

web based

Review Source

BF

Bethany F.  
Church staff  
Religious Institutions  
Used the software for: 1-2 years

### "User friendly "

November 20, 2018

5.0

Pros

This softwares app is very convenient and easy to use.

Cons

Sometimes the software would not remember changes made to the profile I had.

Review Source

TM

Tiffany M.  
Dental Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex Flex"

December 6, 2016

5.0

I have been using this program for 6 months now. I enjoy using it because it is easy to maneuver around the website.

Pros

Easy to use, comprehendible to all ages

Cons

N/A

Review Source

TK

Tiffany K.  
Revenue Cycle Supervisor  
Medical Practice  
Used the software for: 1-2 years

### "Paychex is Great!"

November 7, 2017

5.0

Pros

Paychex is very user friendly. I like how everything you need to know is in one system. Makes things easier.

Cons

Logging in is time consuming sometimes. Paychex goes out all the time causing you to not be able to clock in/out on a real time basis.

Review Source

bM

barbara M.  
office assistant  
Education Management  
Used the software for: 6-12 months

### "Paychex"

February 21, 2019

3.0

Pros

They always got paychecks out in a timely manner

Cons

If the information on the check wasn't correct it was a challenge getting it fixed

Review Source

JB

Jann B.  
Practice Administrator/Treatment Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Easy to use!"

November 21, 2016

5.0

I think paychex was very easy to learn and train others on. Approving timecards is a very simple and quick task.

Pros

Approving timecards and time off requests.

Review Source

CM

Cheryl M.  
Practice Administrator  
Medical Practice  
Used the software for: Less than 6 months

### "PayChex review"

November 15, 2016

3.0

I sometimes have difficulty finding what I need. Not clearly labeled.

Pros

Information stored on all employees.

Cons

Takes time to load. Too many passwords.

Review Source

RR

Randall R.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Review of paychex flex"

July 27, 2018

4.0

1

Pros

I switched from smallbizpayroll software to paychex after smallbizpayroll was being phased out. While I don't necessarily adapt to change well. It has been fairly smooth and I can find the data I need in the reports.

Cons

Customer support Osgood and is close to my old system since the same company handlesnboth my old system and new system. However there is web based support training that is live, but only offered one day a week at the same time each week. This is offered at a time that conflicts with my schedule.

Review Source

TM

Taylor M.  
Dental assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Dental assistant"

November 21, 2016

5.0

Love the app, it notifies me when my check is deposit and allows me to access my pay stubs very easily.

Pros

the app

Cons

takes a while to load to login in and out

Review Source

LM

LaKendra M.  
Practice Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex is great "

November 21, 2016

5.0

I think this product is well worth using. There's even an app that you can download on your cellphone. And you can log on for your home computers. Great product!

Review Source

kG

kelly G.  
TECH  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Nice pay app"

February 28, 2020

5.0

Highly recommend using Paychex flex for payroll use.

Pros

I like how easy it is to use paychex flex. It keeps up with not only my pay stubs but also my w2 tax forms. Easy to access.

Cons

I haven't found any cons of using Paychex Flex. I've had two different companies pay me from it and its been easy.

Review Source

aS

allie S.  
practice coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "takes too long to clock in and out"

November 21, 2016

3.0

this program is a nightmare especially when you are running late it takes forever to get into

Pros

you can see you old paystubs

Cons

takes forever to load

Review Source

BB

Brieona B.  
Dental Hygienist  
Medical Practice  
Used the software for: Less than 6 months

### "Hygienist Review"

November 28, 2016

5.0

Very good website! Very easy to use and navigate. Also, keeps up with current technology and design. Also has an app to see hours on phone anytime and anywhere

Review Source

lV

lladira V.  
practice cordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Love it"

November 21, 2016

5.0

This product is Easy to use , accurate it id very user friendly. I would recommend to any employer to use Paychex to make employees life easier.

Pros

Easy to use

Review Source

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