# Page 65 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 65 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

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Last updated March 25th, 2026

# Page 65 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1601-1625 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

mD

maureen D.  
director of accounting  
Retail  
Used the software for: Less than 6 months

### "awful"

April 14, 2017

1.0

This product is a step backward from Preview. The site is not intuitive. It is difficult to navigate and confusing...even Paychex's staff is struggling with it. The data is not correct. We cannot access historical information from Preview even though we are with the same payroll company. Service is awful. Unresponsive, uninformed, unhelpful. I feel that every time I reach out to our 2 reps (yes, 2, not just one) they are out of the office. Actually had our "implementation specialist" tell my payroll manager he didn't have time to help her on our payroll processing day.

Pros

nothing

Cons

everything

Review Source

SC

Sarina C.  
Treatment Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Great System"

December 6, 2016

5.0

I really enjoy Paychex. Its a great way to keep all my pay stubs, pto time, and tax information in one location that I can access at anytime from anywhere.

Review Source

KJ

Kathy J.  
treatment coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "my point of view"

December 6, 2016

4.0

Paychex is a very easy way to record your hours worked

Pros

simply sign in and hours are recorded

Cons

the keeping of earned PTO time is unstable

Review Source

vK

valerie K.  
dental hygienist  
Medical Practice  
Used the software for: Less than 6 months

### "paychex"

December 8, 2016

4.0

easy to use, user friendly, lots of options, only takes a few minutes to clock in and out, convenient to see payroll information. I would recommend paychex

Review Source

jS

juana S.  
front desk  
Medical Practice  
Used the software for: Less than 6 months

### "absolutely great"

November 21, 2016

5.0

I truly love how it makes me feel safe and secure when signing in my account. Extremely easy to use and understand. I would recommend it to anybody!

Cons

none

Review Source

Alexus O.  
Owner  
Media Production  
Used the software for: Less than 6 months

### "Employee Access is excellent "

August 12, 2022

5.0

Pros

I like that you can see actual hours and bonuses and benefits.

Cons

There really isn't much bad to say about this software.

Review Source

JE

Jessica E.  
rda  
Medical Practice  
Used the software for: Less than 6 months

### "timecard"

December 6, 2016

4.0

paychex flex is fairly easy to use, the only problem we have are problems connecting but that may very well be a server issue vs. an actual website issue

Review Source

GN

Gretchen N.  
Ortho Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "paychex flex"

December 7, 2016

4.0

This software is very organized, and is easy to use.

Pros

Requesting PTO is very simple and easy.

Cons

Takes a little too long to clock in.

Review Source

SB

Sarah B.  
Dental Hygienist  
Medical Practice  
Used the software for: Less than 6 months

### "Pleasant Experience"

November 22, 2016

5.0

I have not encountered an issue so far. Everything is very simple and easy to use.

Pros

Easy to use

Cons

I can't think of a negative at this point

Review Source

JD

Justin D.  
Hygienist  
Medical Practice  
Used the software for: Less than 6 months

### "paychex"

November 22, 2016

3.0

used to clock in and out at work look at time and PTO

Pros

readily available when needed

Cons

takes time to get through to clock in and out

Review Source

VG

Vanessa G.  
Dental hygienist  
Medical Practice  
Used the software for: Less than 6 months

### "Easy to use"

November 21, 2016

4.0

Paychexflex is very simple to use! Clocking in and out has never been easier. Also, requesting time off and checking hours on this system is awesome!

Review Source

TR

Taylor R.  
Treatment Coordinator  
  
Used the software for: Less than 6 months

### "Easy to use "

December 6, 2016

4.0

Paychex is extremely easy to use however it is very slow to clock in/out

Pros

Inviting look, easy to use

Cons

takes too long to clock in/out

Review Source

AB

April B.  
Student Services Clerk  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "My specialist is very attentive to my company's needs and requestd."

February 8, 2018

5.0

Pros

Speed and accuracy to my reports and checks. My specialist is understanding of my situation and is very helpful.

Review Source

AT

Ashely T.  
Revenue Cycle Supervisor  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex Review"

December 6, 2016

5.0

Paychex is a very easy to navigate software. The images make the program easy to use for anyone!!!

Pros

Images and navigation through program

Review Source

lV

lladira V.  
Practice coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "paychex is great"

December 7, 2016

5.0

Love the ease of use of this product. Very easy to use and easy to understand. I would recommend paychex flex to anyone.

Pros

easy and reliable.

Review Source

AF

Alora F.  
Dental Assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Good software"

November 22, 2016

4.0

Product works effectively and efficiently. I use this product everyday for work. Very easy to use and never had any problems or complaints.

Review Source

AH

ANGIE H.  
OWNER/DIRECTOR  
  
Used the software for: Less than 6 months

### "I used paychex briefly when I started up my small business."

March 23, 2018

4.0

I experienced time freedom from outsourcing my payroll.

Pros

I liked outsourcing my payroll. It was my first experience dealing with small business payroll so paychex was a good start.

Cons

What I liked least about paychex was that they didnt do what they said they would do. They quoted me a rate and didnt talk about a change in that rate and after I noticed the change they wanted to lower the rate again to retain me but didn't offer a refund on the amount they overcharged.

Review Source

LP

LISA P.  
General Manager  
Food & Beverages  
Used the software for: I used a free trial

### "Paychex Flex"

March 10, 2020

3.0

I wasn't a fan but it just wasn't for us but could be great for someone else

Pros

This was something we had tried very early on in the business. It started out like it would be a great and easy fix for us with payroll.

Cons

It turned out to be overpriced and definitely not something you should invest in for a smaller company

Review Source

HW

Harrison W.  
Business Analyst  
Financial Services  
Used the software for: 6-12 months

### "Great Payroll Software"

May 28, 2019

5.0

Pros

My favorite part about Paychex is its clean and easy-to-navigate interface. This software is super easy to use, especially for people technologically challenged. This software is essential for HR and allows employees to get all of their payroll and employment information in one convenient location.

Cons

I personally found the mobile app to be a little less responsive and easy to use than the desktop site. However, both were able to ultimately work great.

Review Source

AB

Amber B.  
Revenue Cycle  
Accounting  
Used the software for: Less than 6 months

### "Great"

November 22, 2016

5.0

I love this product. It is super easy to use and works great. I can do it sitting at my own desk and see everything I need to see.

Pros

easy

Review Source

LV

Luz V.  
HR Manager  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "Human Resources Manager"

January 24, 2017

5.0

We decided to move to Paychex starting January 1st, so far has been a great change.

Pros

User-friendly, a lot of training online.

Review Source

AW

Avienne W.  
HR Manager  
Computer Software  
Used the software for: 1-2 years

### "Pleased with this all-in-one HRIS system"

March 20, 2018

4.0

We were with Paychex, left for what sounded like a more promising system (terrible move), and came right back to Paychex! They are continually improving the product features and functions and we have been very pleased with the services!

Pros

Paychex has become a great all-in-one solution for our HR and Payroll needs. Onboarding, Payroll, Benefits, Human Resources... the system has greatly helped us streamline our processes! Dedicated account representatives that are very prompt/responsive.

Cons

Sometimes tricky to use the system when a Paychex rep is also in the account, or if system updates occur during business hours. Custom reports can be a little complicated.

Review Source

lG

laura G.  
Revenue Cycle Analyst  
Medical Practice  
Used the software for: Less than 6 months

### "its okay"

November 21, 2016

3.0

its good to use but there are days that it just don't want to work or it takes forever to load

Pros

easy to use

Cons

take to long to load

Review Source

ML

Miguel L.  
DA  
Medical Practice  
Used the software for: Less than 6 months

### "needs a lot of work."

December 6, 2016

3.0

Its very glitch and it takes more clicks than it needs to complete easy tasks like clocking in or out.

Pros

costumer service.

Cons

glitchy

Review Source

KR

Kantra R.  
Dental Hygienist  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex Review"

December 6, 2016

4.0

My experience has been great! Any time I have need solutions for a problem, they have been eager to help.

Pros

Good customer service!

Review Source

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