# Page 68 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 68 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

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Last updated March 25th, 2026

# Page 68 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1676-1700 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

sB

shawn B.  
practice cordinator  
  
Used the software for: Less than 6 months

### "paychex review"

November 21, 2016

4.0

Very easy to use. highly recommend it! easy to clock in and out.

Pros

great!

Review Source

SF

Stephanie F.  
Posting  
Medical Practice  
Used the software for: Less than 6 months

### "fAIRLY gOOD"

November 21, 2016

4.0

at times it can run slow but over all it works for what it is needed to

Review Source

KG

Kerry G.  
Hygienist  
Medical Practice  
Used the software for: Less than 6 months

### "Good system"

December 6, 2016

4.0

Great system. Sometimes program gets caught in loading but overall good

Review Source

MT

Minh T.  
Project Assistant  
Management Consulting  
Used the software for: Less than 6 months

### "Good fintech software"

November 26, 2018

4.0

Pros

It has a strong HR solution for medium and big company. The user interface is not easy but you can easily

Cons

Glitching and sometime i can not login into my account. I have to call CS to fix it but overall is good

Review Source

JE

Jenny E.  
Revenue Cyle Posting  
Medical Practice  
Used the software for: Less than 6 months

### "Good Product"

December 6, 2016

4.0

Takes a minute to learn the site but once you do very easy to use.

Review Source

BC

Becky C.  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "Easy to use. Secure. User friendly"

June 11, 2018

5.0

Pros

This software/website is extremely easy to use. My most used reports are right there on the main screen and I do not have to go looking for them. My employee lists are right there as well and easy to access.

Cons

As this website is extremely easy to use, I do not have any cons at this point in time. I am sure there are things I do not utilize (or need) but I have no complaints as to functionality.

Review Source

ME

Matthew E.  
  
  
Used the software for:

### "Sometimes Buggy"

January 11, 2017

3.0

I have been using Paychex for the past 2 years. There are a few features that slow down my production: - having to update "supervisor notes" for each punch, even if not being changed - Been locked out/system down on about 4 occasions - Mass Transaction Editor doesn't allow break/lunch punches (to my knowledge)

Review Source

PB

Pete B.  
Controller  
Consumer Services  
Used the software for: Less than 6 months

### "Overall product is very good however, it is difficult cretaing your own reports ie a payroll summary for one individual for a specified range that could be improved via a drop down menu, meaning you simply click on a particular emplyee or group of emplyee"

September 12, 2017

3.0

Pros

I like being able to print out my own reports and save them via pdf on our network drive rather then keep a bunch of binders with paper data in them. Saves space for storage

Cons

The Report writing feature could be simplified via drop a down menu similar to when using products such as Quick Books or Peachtree. In those products that have drop down features that allow you to add change or delete columns and also specify a date range.

Review Source

dW

donna W.  
dental assistant  
Medical Practice  
Used the software for: Less than 6 months

### "paychex review"

December 7, 2016

5.0

easy to navigate website, all of your information is easy find.

Review Source

kS

kim S.  
Dental hygienist  
Medical Practice  
Used the software for: Less than 6 months

### "Easy to use"

December 6, 2016

5.0

Anyone can use. It is very simple and gets the job done.

Review Source

NG

Noelle G.  
desk  
Human Resources  
Used the software for: I used a free trial

### "ease of use is so helpful with remote support with our computer specialists"

July 11, 2022

5.0

Pros

Very happy with this software and ease of use love the online accessibility

Cons

No problems with this software, works great

Review Source

sW

samantha W.  
dental assistant  
Medical Practice  
Used the software for: 2+ years

### "THE EASE OF PAYCHEX FLEX"

January 28, 2019

5.0

Pros

I really like using paychex flex. It allows you to view a wide variety of items. Time off, and all of your benefits.

Cons

There is only one thing that I do not like about paychex flex. When you clock in for the day, there is one extra step, which I sometimes forget to do.

Review Source

MR

Michael R.  
Account manager  
  
Used the software for: 1-2 years

### "It's OK overall."

June 23, 2017

3.0

Pros

I like that it contains most of my HR data in one space without having to login to disparate systems to get a complete view.

Cons

The site is Flash heavy so it is inaccessible using a mobile browser. The iOS app leaves much to be desired.

Review Source

KS

Keeley S.  
  
Philanthropy  
Used the software for:

### "Annoying at its Best"

April 13, 2015

2.0

Annoying at its Best

Pros

I don't really like much about it. I guess it is easy to use for the employee.

Cons

There are constant glitches and it goes down all the time. It cannot be used from a mobile device and is not compatible with all browsers.

Review Source

FA

Femi A.  
Senior Manager  
Accounting  
Used the software for: Less than 6 months

### "Robust and flexible payroll solution."

July 30, 2019

5.0

Pros

When the client gave us a brief to recommend a payroll solution, Paychex flex ticked all the boxes. The support is what stands it out of the crowd for me.

Cons

I am yet to get any complaints about user experience or learning curve.

Review Source

dE

danielle E.  
registered nurse  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy access"

August 14, 2019

5.0

Very simple to register and use.

Pros

I can access my paycheck information from anywhere at anytime if I need information.

Cons

Only using to access paycheck information and no issues with that function.

Review Source

JT

Jonathon T.  
co-owner  
Facilities Services  
Used the software for: Less than 6 months

### "Does what it needs to do, had some challenges starting up"

August 21, 2022

5.0

Overall it's an effective employee managing tool. No major complaints with it.

Pros

Does what it needs to do with minimal issues. Time off requests, payroll, benefits, etc, are all managed effectively.

Cons

Had some issues when first rolling it out.

Review Source

BC

Brenda C.  
Office Administrator  
Medical Practice  
Used the software for: Less than 6 months

### "I am very please with Paychex Flex. "

March 29, 2018

5.0

Ease of processing payroll, less paper work, better footprint for society....

Pros

It allows me freedom to process the payroll very easily and efficiently. I can process from work, home, or anywhere I am. A rep is always there if I need help, tho.

Cons

I can not really think of any at this time, I did need some help at first, and I am able to call and speak with Paychek rep. if I need too.

Review Source

LW

Lori W.  
  
Accounting  
Used the software for:

### "Good program to use for payroll"

April 17, 2015

5.0

Good program to use for payroll

Pros

easy to input and user friendly, able to use for other states payroll if you have staff there.

Cons

download current data for tax rate tables are not always available at the beginning of the year.

Review Source

SH

Salwat H.  
Entrepreuner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "User Friendly"

August 19, 2019

5.0

Works well for us

Pros

1) User friendly software 2) Can be accessed from any device 3) Navigation is super easy.

Cons

There were few bugs but after recent updates it is working fine

Review Source

JG

JImmy G.  
ceo  
Retail  
Used the software for: Less than 6 months

### "Great product "

August 5, 2022

5.0

Pros

Very easy to use . I love it so much . Great

Cons

So far no issue . I love it so much . Great

Review Source

GN

G. N.  
Sales consultant  
  
Used the software for: Less than 6 months

### "Paychex Flex is a good software for small businesses that are looking to provide flexibility."

July 29, 2018

3.0

Pros

Paychex Flex is useful for keeping up to date information about your paychecks, direct deposit and W-2s and affordable.

Cons

There are not as many features and web design as other big name payroll software programs. If you are a smaller company though, it is a very good way to keep employees in the know and takes away from the manually paycheck processing.

Review Source

JJS

Justine June S.  
Account Officer  
Real Estate  
Used the software for: Less than 6 months

### "Paychex Flex Review"

April 5, 2019

4.0

Pros

Pay online and it keep you safe like this app does, it keeps records of all the transaction. That's what im looking for.

Cons

Can't remeber any bad thing about this app, all is well and good features.

Review Source

LM

Lisa M.  
  
  
Used the software for:

### "null"

May 16, 2018

3.0

Review Source

MP

May P.  
HCM/Payroll Account Executive  
Computer Software  
Used the software for:

### "null"

November 28, 2018

3.0

Review Source

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