# Page 69 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 69 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

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Last updated March 25th, 2026

# Page 69 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1701-1725 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JO

Jenny O.  
DA  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great for payroll"

November 6, 2018

5.0

Pros

The office I work at uses PayChex. It is easy to use and allows me to view past W2s as well as paystubs.

Cons

Does not send email when we get paid of our pay stubs. You have to log in to view it.

Review Source

BA

Brittany A.  
Hygienist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Easy to use as an employee"

November 6, 2018

5.0

Great communictaion

Pros

I like that I am able to log in and recieve the information needed for taxes, or loans, etc....

Cons

Nothing negative as Paychex informs when there is an update to the features

Review Source

EE

Enrico E.  
Engineering Operations Manager  
Consumer Goods  
Used the software for: Less than 6 months

### "Paychex Flex Review"

August 30, 2019

4.0

Pros

I always use this in purchasing materials on my projects because it was transparent in any transaction.

Cons

As of now there's nothing more to say just i like the software because it help me.

Review Source

SP

Stacey P.  
Director  
  
Used the software for: Less than 6 months

### "Love it so far"

December 7, 2016

4.0

I just submitted my first payroll with this system. It was very easy to figure out on my own. I added new employees, entered direct deposit information and submitted worked hours without question. The reports are helpful and make it easy to find what you are looking for. I'm still exploring but hope to figure out how too let employees sign on to the system to see their information.

Pros

Ease of use. Very self explanatory.

Review Source

DK

Don K.  
  
Real Estate  
Used the software for:

### "Paychex Flex is Okay"

April 13, 2015

4.0

Paychex Flex is Okay

Pros

It is intuitive, easy to use, and inclusive. It works on most PCs and does a great job of managing payroll.

Cons

It has constant updates and can often run very slowly.

Review Source

PP

Peter P.  
  
Legal Services  
Used the software for:

### "Paychex flex review recommendation"

April 14, 2015

4.5

Paychex flex review recommendation

Pros

ease of use and online access and electronic records of everything

Cons

401k plan does not have the lowest fees and access to online help is not the easiest

Review Source

DR

Dell R.  
  
  
Used the software for:

### "Mediocre at best"

November 16, 2016

3.0

I've never really had a "good" experience with Paychex. CS people are sometimes hard to get hold of, don't really listen to the question and when they send results, are off base. Okay if you don't have complicated payroll to do.

Review Source

CI

Cameron I.  
Product Analyst  
Information Technology and Services  
Used the software for: I used a free trial

### "everything in one but could have more customisation"

April 1, 2024

4.0

Pros

good payroll features and its easy to use

Cons

could do with more customisation possibilities

Review Source

NN

Nancy N.  
president  
Consumer Goods  
Used the software for: 6-12 months

### "Terrific Tool"

January 11, 2019

5.0

Pros

Very simple and easy to use for a small start-up company. Customer service is EXCELLENT!

Cons

Nothing really not to like about this...

Review Source

TS

Tara S.  
Recruiting Manager  
Construction  
Used the software for: 2+ years

### "Useful for smaller company under 500"

September 7, 2017

3.0

HR side of Paychex isn't very appealing

Pros

Good product for smaller company not needing much functionality. Able to do weekly payroll that is very tedious.

Cons

Needs to update platform to be more user friendly. Pricing is a question when looking at functionality of platform.

Review Source

KM

Katie M.  
  
  
Used the software for:

### "Great robust system"

December 5, 2016

4.0

We have really enjoyed using this product. It is very easy to navigate and users appreciate the autonomy given to them. They can look up their own paystubs or paperwork and make changes as needed.

Review Source

CF

Corey F.  
Principal  
Financial Services  
Used the software for: Less than 6 months

### "Paychex Flex "

March 25, 2024

5.0

Pros

It’s got a lot of options that can be useful for a variety of company functions.

Cons

It’s seems the user experience can be a little improved.

Review Source

MH

Megan H.  
Logistics Verfiy  
Automotive  
Used the software for: Less than 6 months

### "Simple app to use"

July 3, 2019

5.0

Pros

I'm able to keep up with my payroll and stubs. Easy to use.

Cons

Notifications sometimes never sound off for the app

Review Source

ES

Elizabeth S.  
Counselor II  
Philanthropy  
Used the software for: Less than 6 months

### "Paychex so easy"

November 29, 2016

5.0

At my job we use Paychex for our time sheets as well as use it to find any important document needed for the agency. It's great because you can access anywhere. Not just on the agency network.

Pros

It's easy to use. Can access anywhere where internet is available.

Cons

Wish there was an app. I understand that it's my agency that does not purchase this.

Review Source

JT

Jillian T.  
Owner  
Photography  
Used the software for: Less than 6 months

### "Great product by a great company! "

October 3, 2016

5.0

Like any software, it does have a bit of a learning curve. If you've been doing payroll for a while, everything should come pretty quickly to you, if not, be patient with yourself it doesn't take long to get used to using it. This company has been around for a long time and has a great reputation, which is why I chose it.

Pros

Puts payroll control in my hands.

Cons

I hate doing payroll! But this software makes it easy.

Review Source

SB

SYLVIA B.  
HR Manager  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "VERY EASY TRANSITION AND NO GLITCH START."

August 16, 2016

4.5

Pros

VERY USER FRIENDLY AND EASY TO USE SOFTWARE, EASY TO NAVIGATE THROUGH AND FIND WHAT YOUARE LOOKING FOR.

Cons

AFTER THE END OF OUR NEW CUSTOMER PERIOD WE WERE CHANGED TO NOW 2 DIFFERENT ACCOUNT MANGERS AND THEY HAVE NOT LIVED UP TO THE EXPERIENCE WITH OUR INTRODUCTORY ACCT. MGR AND THERE HAVE BEEN MANY MISTAKES IN OUR PAYROLL EVERY WEEK.

Review Source

LE

Lisa E.  
Bokkeeper  
Real Estate  
Used the software for: Less than 6 months

### "Not easy to use"

February 15, 2019

3.0

My experience was not good at all.

Pros

I did not like using this program at all.

Cons

It was not user friendly and had no clear direction on how to use.

Review Source

KM

Kathleen M.  
  
Electrical/Electronic Manufacturing  
Used the software for:

### "Paychex Software Review"

April 11, 2015

4.5

Paychex Software Review

Pros

The vendor is reliable and accurate. The software is OK.

Cons

The software is a new release and is difficult to navigate.

Review Source

CS

Collin S.  
Recruiter  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Underwhelming. "

April 29, 2016

2.0

Pros

Its difficult for me to say what I like about this product, I have no issue with the vendor. Such a weird question to ask.

Cons

User ability needs to improves in order for the rating and opinion to improve. Ease of use and site navigation is key to a great consumer experience. The site could use some refreshing in its design.

Review Source

SV

Sharmaine V.  
HR Generalists  
Computer Software  
Used the software for: 6-12 months

### "Payroll Management Software "

September 29, 2018

5.0

Pros

Honestly, I do like the best the accessibility feature that it offers. I really like the tools that boost all the necessary requirement that we use.

Cons

Just please to improve its customer service. Hope to get a more useable answer regarding the concern. And improve time to report taxes.

Review Source

PV

Perla V.  
Value Added Services Rep  
Computer Software  
Used the software for: Less than 6 months

### "After using a few different solutions, Paychex Flex is my favorite"

December 9, 2016

4.0

I've used ADP and one other solution for paychecks, pay stubs, 401k, time off requests, etc and Paychex is on the top of the list. It's amazing that everything is in one place and you can manage most everything from paychex. The only piece they may be missing is stock option management.

Pros

All inclusive, easy to use

Cons

Stock option management is lacking

Review Source

EG

Ethan G.  
  
  
Used the software for:

### "employee perspective"

February 4, 2017

5.0

our company switched to another HR firm that uses an in-house system. I miss Paychex flex and the detail and ease of use to get info about what I was being paid.

Review Source

CK

Clint K.  
Financial Analyst  
Food Production  
Used the software for: 6-12 months

### "Great for simple payroll, difficult to get any useful reports, can't run sql queries against it"

March 20, 2018

2.0

Pros

With this software it is easy to distribute the time card adjustments and vacation approvals to the direct managers

Cons

custom reports are difficult to get and customer services is a little slow to help. It would be much nicer if we could connect directly to our data but we can't

Review Source

TW

Thomas W.  
Manager  
Design  
Used the software for: Less than 6 months

### "Paycheck Flex\_Review"

August 15, 2018

5.0

The business problems that i solve with the paycheck Flex is nothing that immediately affects my day to day functions.

Pros

What i liked most about the software is the availability to go back into database.

Cons

What i liked least about the software is the email address password reset takes to long to verify.

Review Source

BS

Brittany S.  
HR Director  
Management Consulting  
Used the software for: Less than 6 months

### "Still learning the product"

November 10, 2017

3.0

Pros

Employees and employer can both access easily and keep up with enrollment periods. I also like that it automatically tells you there insurance start date.

Cons

I'm not sure if I'm doing it correct. It seems like everything is going in, but I'm not 100% I've done it right.

Review Source

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