# Page 7 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Paychex Flex the right Payroll solution for you? Explore 1798 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews --- Paychex Flex 4.2 (1798) [View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 7 - Reviews of Paychex Flex ## Showing most helpful reviews Showing 151-175 of 1798 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DB Donald B. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Paychex Flex For Small Business" January 29, 2025 4.0 Basically a solid service with excellent document storage and assists in productivity Pros Fairly easy to set up and utilize. Streamlines search for reports and forms Cons the terminology for forms under search makes it difficult to find some forms or reports. Review Source VR Verified Reviewer Admin Professional Training & Coaching Used the software for: 6-12 months ### "It worked out" November 11, 2024 3.0 It wasn't the greatest experience but it was ok Pros It was convenient at the time. Everything is included in the home page. Cons Logging in each time and no app was available Review Source VR Verified Reviewer Manager Research Used the software for: 6-12 months ### "Paychex is easy to use" January 18, 2025 4.0 Overall, it is a convenient tool for payroll and taxes. Pros I like that I can access my paycheck stubs online. Cons I have to sign in every time I want to view my information. Review Source KS Kristi S. Office Manager Pharmaceuticals Used the software for: 1-2 years ### "Recommended" November 12, 2024 5.0 Overall I used this for a couple years and then changed jobs. During those couple years I liked this program Pros Easy to use. Friendly reports process. Requesting time off, payroll, Cons I don't really have any complaints on this. Review Source MW Michael W. Service Director Construction Used the software for: Less than 6 months ### "Thanks Paychex Flex" February 7, 2025 5.0 This will help our business so much in the future. Pros I like the ease of navigation throughout the app. Cons I cannot think of anything I do not like about Paychex Flex. Review Source IV Ismael V. Lead Cashier Food Production Used the software for: 6-12 months ### "Good and simple to use" April 28, 2025 5.0 Pros Easy to use. Good information and clear. Cons I did not dislike any of the features. I think it is a good one to keep in mind. Review Source CC Cheryl C. Payroll Coordinator Luxury Goods & Jewelry Used the software for: 6-12 months ### "Effortless Payroll and HR" October 11, 2024 5.0 Overall, my experience with Paychex Flex was positive. Pros Paychex flex simplifies payroll and HR by having all in one dashboards Cons I found Paychex Flex very user friendly. The only drawback was that the employees had occasional glitches with logging in. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP Workforce Now raised their costs significantly. Review Source AR Allison R. President Pharmaceuticals Used the software for: 1-2 years ### "One stop shop " December 4, 2024 4.0 Fantastic product. Consumer service is excellent as well Pros Flexibility, ease of use, all in 1 place Cons Not much I don't like. Product speaks for itself Alternatives considered [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) Reason for choosing Paychex Flex Price point was better at the time with paychex Review Source HW Haylie W. Occupational therapy assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "Great experience " February 21, 2025 5.0 Great experience. I wouldn’t mind using it again. Pros Simple to use, easy interface. Clear labeling for finding information. Cons The amount you make is not hidden. There should be an extra step to see you pay amounts and salaries. Review Source EB Erinn B. Client Service Specialist II Accounting Used the software for: 2+ years ### "Paychex is a great source to use for a business!" October 2, 2024 5.0 Overall Paychex Flex is a great source to run payroll. They file all tax filings and the costumer service if good. They also have tons of reports and very nice reports compared to some other platforms. Pros What I like most about Paychex Flex is that payroll is easy to to run and the site is pretty user friendly and it has everything you need all in one platform. Cons There is nothing I really dislike about paychex. Review Source ED Ellen D. Internal Operations Manager Construction Used the software for: 1-2 years ### "Internal Operations Manager" March 7, 2025 5.0 Pleased and would highly recommend to any size business Pros The program is very user friendly. Love all the admin tasks Cons I really am pleased with the way the program works Review Source CJ Caleb J. Internal Audit Associate Hospital & Health Care Used the software for: 6-12 months ### "Paychex Flex Review" October 21, 2024 5.0 Paychex Flex as a desktop website and a mobile app works very well with keeping employee information and pay as portable and in the realm of ease of use. I think it integrates well for many companies, and is super simple to use compared to other systems Pros Paychex Flex is very easy to use for employers and employees alike. It is one of the easiest payroll systems I've used to date. Cons I didn't like the login issues, as I had one quite a bit. Review Source VR Verified Reviewer Engagement Owner Information Technology and Services Used the software for: 6-12 months ### "User friendly access to pay and benefit management" April 7, 2025 5.0 I find the platform to be easy to request time off, look at pay stubs, and review optional offerings. Pros The interface is user friendly and easy to navigate. Cons I wish there were fewer emails about promotional offers. Review Source DD Damian D. Senior accountant Accounting Used the software for: 2+ years ### "Great payroll software" December 17, 2024 5.0 Overall great experience Will really save you a lot of time and money and headaches Pros Very easy to customize pull up reports will save time and money very efficient Cons Nothing in particular this is premium software Review Source JT Julianna T. HR Assistant Food & Beverages Used the software for: 1-2 years ### "HR Assistant" November 14, 2024 4.0 From one to ten, I would rate Paychex a 7. Pros Very easy to use as admin member and the various reports. Cons Lacks in good customer service. Takes a while to get a response. Review Source DH Dario H. Program Associate Non-Profit Organization Management Used the software for: 2+ years ### "Dependable, One Stop Shop for Tracking Employment Info" September 3, 2024 5.0 Overall, Paychex Flex made it easy to submit hours, submit time off requests and view pending ones, as well as look up vital employment salary and benefits information - all in a secure, online form. It has saved time and spared my supervisors many questions over years. Pros It was easy to view paystubs, submit time off requests, and get a snapshot of important employment milestone dates. Cons None. It performed its functions exceptionally well. Review Source AB Aaron B. Human Resources Manager Building Materials Used the software for: 2+ years ### "Just Okay?" October 1, 2024 3.0 Pros I think one of the best features of Paychex Flex is the wide range of features it offers, including payroll processing, HR management tasks, and attendance tracking. Cons There are some notable cons: The customer service is absolutely horrendous. It can take days to hear from your account manager. If you speak with a customer service representative, they always suggest contacting your account manager. The website was completely unusable when trying to process payroll. If you had to make any adjustments, it could take a day of just lagging since everyone else was using the website. Review Source SN Sharonda N. Administrative Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Very Satisfied Customer" October 31, 2024 5.0 My overall experience with Paychex Flex is amazing. Pros What I like most about Paychex Flex is it's really easy to use. Cons There's nothing that I dislike about Paychex Flex. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) My employer switched because the company out grew QuickBooks. Review Source JG Jordan G. Office Manager Consumer Services Used the software for: Less than 6 months ### "Rocky start but smooth ride otherwise" February 25, 2025 5.0 Off to a rocky start, but things are smoothing out now. Pros Ease of setup and benefits offered are great. Cons When getting onboarded, one of their reps never sent me an onboarding email. I had to ask them 4 separate times over the span of 2 weeks and keep following up. Annoying. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) We had to have 2 different payroll systems with ADP because one of them had a limit and was capped out. Review Source AG Alma G. Store Manager Automotive Used the software for: 2+ years ### "EASY FOR ALL" September 13, 2024 5.0 Overall has been my preferred payroll and time tracking. It is very user friendly and everything is conveniently sorted and categorized. Pros Extremely user friendly. We have many employees who are not very tech savvy and they all seem to enjoy the ease of Paychex Flex. Cons From the few years we have been using Paychex Flex I do not have much to complain or dislike about it. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Company wide change made by corporate office Review Source KP Kelly P. Sales Director Pharmaceuticals Used the software for: 2+ years ### "Let Paychex Flex become your HR Assistant!" August 26, 2024 5.0 There can be so many aspects with HR duties. Paychex Flex ensures that I don't miss or overlook any steps pertaining to setting up and managing employee's benefits. Pros Paychex Flex provides every function that I need in order to streamline every administrative step when it comes to our employees. Cons I haven't experienced any cons with this program. I don't anticipate this happening as it meets the needs that I have. Review Source JG Jamie G. Office manager Medical Practice Used the software for: 2+ years ### "Great product " November 22, 2024 5.0 Super easy to see your pay stub and make changes Pros Easy of information when looking at what income and taxes are Cons Getting logged in and the verifying is hard to get use to Review Source JM Jolly M. Data Associate Information Technology and Services Used the software for: 2+ years ### "Practical guidance for leaders inspiring change." August 31, 2024 5.0 Free demo available. Excellent customer service and security. Pros Paychex Flex came to my rescue when we needed it most. It ensures accurate and timely payment, compliance with tax laws and regulations and security of our data. It has made things simple leveraging HR experience for our experts. Cons This software has helped us solve many different challenges and improve numerous workflows. No challenges encountered. Review Source DS Dylan S. Secretary-Treasurer Entertainment Used the software for: Less than 6 months ### "Happy with the service and flexibility of Paychex Flex" January 29, 2025 4.0 Pros The platform is widely used across the entertainment industry. It allowed my union members to access their paycheck info and w2s for multiple companies in one app. The representative for my area was attentive and always available to fix any problems that the support line could not fix. They are pro-active in maintaining customer satisfaction. Cons It can be a bit clunky to process paychecks for people who are paid in different ways. The layout could be a bit better. Also there is a lot of sub menus that you need to access to adjust specific parameters for each employees. It can be quite confusing. Review Source JO Jim O. Account Executive Marketing and Advertising Used the software for: 1-2 years ### "Making all the important forms and information easy to find " November 14, 2024 5.0 Paychex Flex has been a great help for me when it comes to filing taxes and keeping track of my salary and benefits. The dashboard is remarkably user-friendly, allowing me to filter information and data exactly the way I want. Overall, I would give it a solid 10/10! Pros The platform is incredibly user-friendly and straightforward to navigate. It’s especially useful during tax season, as it conveniently consolidates all tax forms and benefit statements in one location! Cons I can’t think of any downsides to this product right off the bat. It’s highly practical and straightforward to use! 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