# Page 70 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 70 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

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Last updated March 25th, 2026

# Page 70 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 1726-1750 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AE

Australia E.  
Dispatch  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Access to my financial information on the go!"

February 15, 2019

5.0

Pros

I enjoy being able to keep up with all my check stubs within an App on my phone. This makes it easy for my to view any of my pay information on the go instead of carrying paper.

Cons

There should be an option to share or print from my phone App to a printer/ email of choice

Review Source

CL

Cody L.  
  
  
Used the software for:

### "Might Switch to ADP"

January 5, 2017

3.0

Paychex Flex is a helpful tool but the lack of meaningful customer support limits our abilities. We are considering changing payroll providers.

Review Source

RR

Rebeca R.  
  
  
Used the software for:

### "Very satisfied , they are very professional."

March 27, 2017

5.0

We are satisfied with our payroll specialist. Paychex have the expertise and the tools . The people are knowledgeable, friendly and timely.

Review Source

AM

Ariel M.  
Administrative Specialist  
  
Used the software for: 6-12 months

### "Easy to use"

March 7, 2018

5.0

Pros

I like that I can see all my information in one place without having to ask HR for info about vacation time, sick time, retirement funds, etc.

Cons

I don't really think that the website is the most user friendly. It's kind of slow when loading everytime I use it.

Review Source

KE

Krystle E.  
Controller  
Accounting  
Used the software for: 6-12 months

### "Not a fan"

September 6, 2018

3.0

Pros

The options for reports are nice but that's really all I cared for.

Cons

This software is outdated and it doesn't integrate into any of the major accounting softwares we use (I don't think it even integrates into anything). It needs some upgrading for sure.

Review Source

JM

Jo M.  
Behavior Therapist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Straightforward platform"

September 22, 2022

4.0

Pros

Paychex provides an overview of all HR-related needs in one place: payroll, direct deposit, time off, 401k, employee directory, and more.

Cons

The onboarding process could have gone by faster/been less convoluted.

Review Source

JJ

Jennifer J.  
Technology Specialist  
Insurance  
Used the software for: Less than 6 months

### "User Friendly"

January 16, 2018

5.0

Pros

Employee Dashboard provides all of the resources I need. I can easily enroll in benefits and/or make changes

Cons

The only con I would have is the down time for the website. It seems to be unavailable often and I can not access my information.

Review Source

CL

Carmel L.  
LMS Subject-Matter Expert  
Medical Practice  
Used the software for: Less than 6 months

### "Paychex Flex Review"

October 4, 2018

5.0

Pros

the good points with this software are that the ability to track all the documents from past or in the recent. Thumbs up for me!

Cons

sometimes slow searching when finding documents, especially in larger files. But all in all its nice to use!

Review Source

MP

Mona P.  
Development Coordinator  
Construction  
Used the software for: Less than 6 months

### "Have to use it"

June 7, 2017

4.0

Pros

My company uses this for the timesheets. It is very easy to track how many PTO hours I have and what days have been approved.

Cons

I don't like that I cannot copy last week's timesheet over to this week. Would save so much time if I could.

Review Source

SG

Samantha G.  
Office manager  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Multiple platforms"

January 15, 2019

4.0

Pros

I like that I can log in from multiple different devices- computer, app on phone/tablet. The inputting of hours and reporting is user friendly.

Cons

I don’t like all of the options given. Sometimes it could seem a little overwhelming.

Review Source

JG

Jenik G.  
Office manager  
  
Used the software for: Less than 6 months

### "easy to get any information I need"

May 22, 2018

5.0

Pros

It is user friendly. You can find any information you need at any given point and time. It is easy to teach others as well.

Cons

I have not come across anything yet that I would say do not like the software. If i ever come across anything I will certainly let you know.

Review Source

GR

Gloria R.  
Project Manager  
  
Used the software for: 6-12 months

### "Paychex"

September 12, 2018

4.0

Pros

You can access this software anywhere there is internet. Its pretty easy to use and provides email updates.

Cons

If you have complex business rules in your organization, you will have to have an analyst help you set it up.

Review Source

MS

Micah S.  
Customer Service Representative  
  
Used the software for: Less than 6 months

### "Paychex Flex Review"

October 18, 2018

5.0

Pros

User- Friendly, help me so much in tracking, and giving you a good template. It always give an information and transparency. 24/7 live phone support.

Cons

A little bit expensive. Always need source of internet but its fine still helpful and useful.

Review Source

mbG

mary beth G.  
Office Manager  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "PAYCHEX SOFTWARE REVIEW"

October 13, 2016

3.0

I have used this product for the last couple years. I have never experienced any problems/issues. It seems to be very user friendly; however, I only use it about once or twice a week. The reports take a few minutes to run but do come in handy.

Pros

User friendly

Review Source

MH

Milton H.  
Information Systems Analyst  
Medical Practice  
Used the software for: Less than 6 months

### "Very good product"

November 21, 2016

4.0

Could be easier to navigate and easier to find the correct account for some of us. I.E. Signature Smiles vs Blackforddental

Pros

Generally good but there are some issues I find with navigating this site.

Cons

Could be easier to navigate

Review Source

EI

Elysha I.  
Administrator  
Medical Practice  
Used the software for: Less than 6 months

### "Customer Service "

January 10, 2019

4.0

Great customer service

Pros

Very user friendly, and easy to navigate. The software is designed to make it easy for anyone to understand.

Cons

There are no cons or bad things to say about the software. I have not had any negative issues to report.

Review Source

SMT

Shiela May T.  
HR Supervisor  
  
Used the software for: Less than 6 months

### "PAYCHEX FLEX is easy to use!"

January 2, 2019

5.0

Pros

It is so accessible in any devices,so easy to use, also figure out all appropriate deductions and transparency in all parts!

Cons

Sometimes expereinced of slow loading but its ok, i can still manage it. Nothing else more.

Review Source

JK

Juliane K.  
Office Manager  
  
Used the software for: Less than 6 months

### "Used for a couple months, lots of hidden costs."

August 10, 2016

4.0

Pros

The people were awesome, very nice, polite. Alot of what they said was hard to understand if your not fluent in Accounting.

Cons

The price, there were alot of hidden costs. I had a contact person, I could never get ahold of them.

Review Source

VR

Verified Reviewer  
Founder/CEO  
Higher Education  
Used the software for: Less than 6 months

### "I use Paychex for my payroll service and it is really helping me stay organized."

February 19, 2018

4.0

I am self employed and have two independent contractors working under me. I sought out a payroll service because I needed to eliminate the hassle of writing paper checks. Paychex Flex has allowed me to finally systematize how I handle payroll. Costumer service is especially helpful.

Pros

Paychex Flex is really easy to use and it has helped me tremendously to organize my contractors financial information.

Review Source

MM

Marielle M.  
Recruitment Especialist  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Paychex Flex Review"

October 8, 2018

5.0

Pros

This software always meet my needs. Easy to use. So useful in tracking, recruiting and make my payroll.

Cons

nothing least at this time, for beginners need to search tutorial or help of others to use this app/software easily.

Review Source

TC

Tim C.  
President  
Management Consulting  
Used the software for: Less than 6 months

### "Great Product"

October 3, 2016

4.0

This is a great product for the value. It is in use at several of my clients and I find the navigability to be very user-friendly and easy to pick up for people new to the function.

Pros

Ease of learning

Cons

No complaints as of yet.

Review Source

DI

Darien I.  
Salesman  
Food & Beverages  
Used the software for: Less than 6 months

### "Paycheck flex reciew"

August 16, 2018

5.0

Pros

Definitely a good paycheck program to where you can receive your check earlier then the standard date.

Cons

With this program it gives you everything you are looking for in regards to getting your work paycheck earlier

Review Source

JR

Jenell R.  
Studio Manager  
Retail  
Used the software for: Less than 6 months

### "Software Meets Expectations, Customer Service Does Not. "

November 10, 2016

3.0

The software is good. They just completed an update. It's user-friendly. We had a pretty awful on-boarding experience. Our data wasn't correctly transferred, our specialist didn't correctly assist us, we were consistently overcharged for "add-ons" after we had specifically been told there wouldn't be any hidden fees. A lot of time was wasted switching over. Now that we don't have to interact with the support staff monthly it's been a better experience. Again, the software does its job.

Pros

I like that the program has some checks and balances (double typing in SS#s and account numbers) to help prevent errors.

Cons

Customer service.

Review Source

BP

Brent P.  
Controller  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Overall Mediocre "

November 14, 2016

3.0

Functional product, not always quick to respond with support questions.

Pros

All my information is in one place.

Cons

Not always quick to respond to support questions. Representative changes often.

Review Source

AS

Anthony S.  
Dog Walker  
Veterinary  
Used the software for: Less than 6 months

### "Not what expected"

July 16, 2022

3.0

Pros

Looks kind of easy and organized. It’s clear.

Cons

Could give a lot of problems when signing in.

Review Source

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