# Page 8 | Paychex Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Paychex Flex the right Payroll solution for you? Explore 1783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/119841/Paychex-Flex/reviews

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Paychex Flex

4.2 (1783)

[View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 25th, 2026

# Page 8 - Reviews of Paychex Flex

## Showing most helpful reviews

Showing 176-200 of 1783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KY

Kristal Y.  
Assistant Manager and Bookkeeper  
Real Estate  
Used the software for: Less than 6 months

### "Paychexs. I am not a 100% sold on it!"

October 22, 2024

4.0

When I called customer service with try to getting my correct information in the system, the woman I spoke with spoke English and she was so very helpful!

Pros

The app is user friendly. There is a face recognition button on the app to use- I forget my passwords, and this is a nice feature.

Cons

I have to be honest with my review- I do not know if this is Paycheck or my employer on how they set things up. I do not see what I make an hour; I believe paychex has is set up for a dollar amount each pay week, and it is a salary pay, I do not think they can do it a different way. It is sort of strange. it was very difficult to change my personal information that my employer had entered in wrong, not all my paystubs are available to view.

Review Source

RS

Robert S.  
Payroll Specialist  
Staffing and Recruiting  
Used the software for: 6-12 months

### "Try something else"

November 12, 2024

3.0

It was easy to use for payroll, but integrating it with other software was a chore.

Pros

It was simple to use and needed very little experience to use it.

Cons

The software does not have a good presentation, it did not look nice and seemed basic

Review Source

IR

Ivan R.  
Impiegato  
Consumer Services  
Used the software for: Less than 6 months

### "Paypech Flex: La Soluzione Semplice per Acquisti Dilazionati Senza Pensieri""

November 6, 2024

4.0

Hai trovato Paypech Flex molto comodo per dilazionare i pagamenti, apprezzando in particolare la facilità d’uso e la possibilità di rateizzare senza interessi. Noti che il servizio non è ancora disponibile ovunque, ma lo consideri comunque una soluzione ideale per gestire acquisti più importanti senza dover pagare tutto subito.

Pros

Uso Paypech Flex ormai da un po' e devo dire che mi ha davvero semplificato la vita. Grazie a questo servizio di PayPal posso fare acquisti online senza dover pagare tutto subito. Basta scegliere l'opzione di pagamento dilazionato al momento del checkout e il costo viene suddiviso in comode rate, spesso senza interessi. Quello che apprezzo di più è la facilità con cui si può usare: è integrato direttamente nel mio account PayPal, quindi non devo fare richieste complicate o passare da altre piattaforme. È perfetto quando voglio prendermi qualcosa di un po’ più costoso senza sentirmi troppo in colpa.

Cons

L'unico difetto? Non tutti i negozi lo supportano ancora, quindi a volte non posso usarlo per tutto quello che vorrei. Ma, per il resto, Paypech Flex è diventato il mio modo preferito di gestire i pagamenti online.

Review Source

JV

Jenie V.  
Supervisor  
Education Management  
Used the software for: 2+ years

### "Pay flex to help you track your pay"

September 10, 2024

4.0

I utilize this regularly to review paystubs.

Pros

Paychex flex is relatively easy to use and the App has good features.

Cons

Product is quite good. I only wish it was easier to sign in.

Switched from

[Bambee](https://www.capterra.com/p/250287/Bambee/)

More established and this does something different

Review Source

CR

Cameron R.  
Call Center Agent  
Consumer Services  
Used the software for: 6-12 months

### "Best Payroll App"

September 20, 2024

5.0

very easy to use, easy to access important documents. also very easy to update your details like direct deposit and personal information.

Pros

It’s easy to access all of your documents from your current job, and all over jobs you’ve had that use Paychex. I also like that I can clock in & out on my phone.

Cons

there really isn’t anything i don’t like about it

Review Source

JP

Jennifer P.  
COO  
Information Technology and Services  
Used the software for: 2+ years

### "Very User-Friendly"

September 19, 2024

5.0

Using the Flex portal to onboard new employees and process payroll is easy to use.

Pros

Site is very user-friendly and easy to navigate

Cons

The customer service support from Paychex is lacking.

Switched from

[ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/)

Not happy with ADP services that we were receiving.

Review Source

KA

Khrysty A.  
Operations Manager  
Financial Services  
Used the software for: 1-2 years

### "Good for medium sized businesses. "

September 13, 2024

4.0

Good for time punches, but admin reports not great.

Pros

It was very user friendly for standard users.

Cons

The reports were not easy to read or pull.

Review Source

TA

Tameka A.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "An Excellent Product"

September 12, 2024

4.0

Overall I have had a positive experience with Paychex Flex. After the initial transition to the product the usage has be wonderful. My employee's love the app and having all of their paystubs at their fingertips. This is an excellent payroll management system.

Pros

I really like the self service app available for employees. This allows employee review pay stubs as well as adjust deductions and various useful features.

Cons

The transfer to this system was not as smooth as hoped. I do believe the account representatives could have coordinated our account set-up better. I always felt as if I didn't have enough information.

Review Source

RB

Rhonda B.  
CWI Abstraction Team Lead  
Hospital & Health Care  
Used the software for: 6-12 months

### "Intuitive and user friendly"

December 6, 2024

3.0

Overall it was easy to use. As noted, not being able to view my team in aggregate and at a glance was tedious and cumbersome.

Pros

It was intuitive to use and maneuver through the system.

Cons

I could not see my team at one time. I had to click into each individual to see their hours for the week.

Review Source

WC

William C.  
Manager  
Retail  
Used the software for: 1-2 years

### "Great tool for small business"

October 4, 2024

4.0

Been using them for over a year and it takes care of my needs for small business.

Pros

Once you get it setup it is a breeze to use.

Cons

The getting through the setup was a little difficult.

Review Source

CS

Christian S.  
Insurance Agent  
Insurance  
Used the software for: 1-2 years

### "Best software "

October 16, 2024

5.0

My experience has been terrific, This is the best software I have used for my payments and documents.

Pros

I like being able to have all my documents together for my taxes at my fingertips and not having to dig for multiple different files.

Cons

Signing documents on the phone is not compatible on my Samsung Galaxy.

Review Source

OY

Olga Y.  
nurse  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "I wouldn't go with thiem, if I had a do-over"

October 25, 2024

1.0

I am looking for a different company to go with.

Pros

I can call and speak to them about running my payroll.

Cons

It depends on whom you toalk to, but whenever I call to get assistance, I get wildly different answers, with misinformation. I also don't get the full truth about the product and get charged a lot of money, even though it wasn't disclosed to me upon sign up.

Alternatives considered

[Gusto](https://www.capterra.com/p/131882/Gusto/)

Reason for choosing Paychex Flex

I liked the support available, upon signing up

Review Source

ES

Emily S.  
Medical Assistant  
Medical Practice  
Used the software for: 1-2 years

### "Most recommended"

September 26, 2024

5.0

I liked that I can access pay check stubs, look at old ones and even ones from different jobs

Pros

I liked how it was easy access to anything I needed that was pay check related. I liked how I got my W2's sooner on this app

Cons

There was nothing that I didn't like about this app

Review Source

EC

Esther C.  
Dental Hygienist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Paychex Flex review "

October 23, 2024

5.0

Pros

Very convenient to use, easy to navigate and access documents

Cons

Nothing bothered me about using paychex flex

Review Source

CB

Carli B.  
Project manager  
Pharmaceuticals  
Used the software for: 2+ years

### "Highly recommend "

September 24, 2024

5.0

Pros

Ease of use. Clear functionality. No glitches.

Cons

Nothing bad i can say about paychex flex

Review Source

JW

Jacob W.  
Sales Representative  
Packaging and Containers  
Used the software for: 2+ years

### "Paychex Flex Great Time Management Software"

August 15, 2024

5.0

Pros

It was very easy to use and navigate. Clocking in and out was a breeze. It was also very easy to adjust time if someone forgot to clock in or out.

Cons

The 401k features were confusing to some people. They thought it could have been a bit more intuitive.

Review Source

LP

Lorana P.  
Lead dental assistant  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy app to use"

September 20, 2024

5.0

Pros

With paychex flex I like that there is an app and eveyting is so easy to keep track of.

Cons

Everything is accsesible and so easy to use

Review Source

BZ

Brayden Z.  
Business Owner  
Accounting  
Used the software for: I used a free trial

### "Paychex Flex"

September 30, 2024

5.0

Pros

easy to use Offers features that help ensure compliance with various regulations, including tax laws, labor laws, and healthcare requirements.

Cons

regular updates and maintenance are required, which can sometimes lead to downtime or require additional training for users

Review Source

MR

Mark R.  
President  
Consumer Services  
Used the software for: 2+ years

### "Good for payroll"

September 23, 2024

4.0

Pros

Ease of use and ability to retrieve historic reports.

Cons

Customer service can be challenging when matters go awry.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Price and ease of payroll processes were better with paychex.

Review Source

RC

Rachel C.  
Owner  
Veterinary  
Used the software for: 2+ years

### "Always my go-to for payroll"

December 25, 2025

5.0

I have used Paychex Flex for over 2 years now and I have no reason to switch. It is easy to use and makes payroll such a breeze.

Pros

Extremely easy to use. Easy navigation. It is an absolute breeze to teach others to use. My employees do not complain.

Cons

In the past year, I've had zero issues. I cannot find one complaint or problem about using Paychex Flex.

Review Source

JL

Jennifer L.  
Office Manager  
Construction  
Used the software for: 1-2 years

### "Great for small office non construciton companies. "

January 10, 2025

4.0

Was a fine payroll company if you do not work in public works construction.

Pros

Easy to use, time cards where easy to enter

Cons

Did not have all reports needed for a construction specific company

Review Source

DP

Dana P.  
Administrative Assistant  
Hospital & Health Care  
Used the software for: 6-12 months

### "Reliable and Basic"

August 19, 2024

4.0

Easy to clock in and out, review paystubs, hours, time off. Overall good.

Pros

Very user friendly and easy to navigate.

Cons

Very basic looking, nothing special that stands out above other HR softwares.

Review Source

CE

Cayla E.  
Director of Service  
Insurance  
Used the software for: 2+ years

### "Great company!"

October 4, 2024

5.0

Pros

I like how the app is easy to use and gives me easy access to my stubs. I also like how all my checks come on time. Great customer service when needed

Cons

I have no complains about Paychex Flex. I have had nothing but good experiences

Review Source

VR

Verified Reviewer  
Academic  
Education Management  
Used the software for: 1-2 years

### "Paychex Flex--useful but value not clear"

December 26, 2025

4.0

Pros

It is still easy to use and helps support our payroll needs. I would still recommend it to other people.

Cons

I think the value is not quite there with Paychex Flex. It is useful, but I am not sure it is necessarily worth the cost.

Review Source

HS

Hannah S.  
Dental Financial Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "A good software for all things tax/retirement related"

September 23, 2024

5.0

Overall I enjoyed using Paychex Flex, and when I needed to rollover my 401k when moving jobs, it was very easy and not as scary and complicated as I thought it would be.

Pros

It's very intuitive and clean, and made it very easy to access and view my retirement information and tax documents.

Cons

I didn't find anything with Paychex Flex that I didn't like.

Review Source

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