--- title: "Page 8 | Paychex Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 8 - Is Paychex the right Payroll solution for you? Explore 1820 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/119841/Paychex-Flex/reviews/?page=8" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Paychex 4.2 (1826) [View alternatives](https://www.capterra.com/p/119841/Paychex-Flex/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 8 - Reviews of Paychex ## Showing most helpful reviews Showing 176-200 of 1826 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Manager Used the software for: Less than 1 year ### "Paychex is easy to use" January 20, 2025 4.0 Overall, it is a convenient tool for payroll and taxes. Pros I like that I can access my paycheck stubs online. Cons I have to sign in every time I want to view my information. Review Source DRIVER Used the software for: 3-5 years ### "QUICK AND EAY" January 2, 2025 5.0 IT EASY AND CONVIENT TO LOOK AT MY HOURS AND PAY RIGHT ON MY PHONE INSTEADE OF GOING TO THE OFFICE Pros EASY TO NAVIGATE THROUGH AND GET NOTIFICATIONS TO NAVIGATE THRUGHT THE APP Cons THE APP SHOULD BE A COLOR I CAN FIND EASILY Review Source Secretary-Treasurer Used the software for: Less than 1 year ### "Happy with the service and flexibility of Paychex Flex" January 30, 2025 4.0 Pros The platform is widely used across the entertainment industry. It allowed my union members to access their paycheck info and w2s for multiple companies in one app. The representative for my area was attentive and always available to fix any problems that the support line could not fix. They are pro-active in maintaining customer satisfaction. Cons It can be a bit clunky to process paychecks for people who are paid in different ways. The layout could be a bit better. Also there is a lot of sub menus that you need to access to adjust specific parameters for each employees. It can be quite confusing. Review Source Manager Used the software for: 3-5 years ### "Good choice for payroll and HR management" December 17, 2024 5.0 This was the program used at a business where I was a senior manager. I used both sides of the service and never felt like it was difficult to use. Pros This HR/payroll tool is easy to use for both the HR team and the users. It's very intuitive. Employees can easily update their own banking information and access their pto and pay stubs easily. It's also easy for office staff to make updates. Cons Like so many office software programs, there are many opportunities to add services which really brings the price up. It costs more for training and benefit administration, and for time tracking. Make sure you look at the whole cost before you switch to it. Switched from [QuickBooks Desktop Payroll](https://www.capterra.com/p/174981/QuickBooks/) Our new HR person wanted to use this service Review Source KF Kimberly F. Financial Program Assistant Used the software for: 1-3 years ### "My Experience with Paychex Flex: Handy but not Perfect." December 9, 2024 4.0 My overall experience has been good not much great it really help me I can do multiple work with it like handling my tax or time off requests and it has limited customization which is very concerning I wish I could customize dashboard more as per my need. Pros I like how easy its interface is very straightforward and user friendly. I can easily find any detail regarding paycheck or other benefits information also I love the mobile app its really a game changer. I can do my work even if I am not my desktop. Cons What I dislike about Paychex Flex is that sometime it does not load properly or its get slow which is irritating when I am in hurry also it literally bombarded me with notification which cause sometime I miss important notification. Review Source PawnBroker Used the software for: Less than 1 year ### "Great App For Getting Paid " December 5, 2024 4.0 My overall experience is not bad. Its a great app that offers a good amount of features I just would prefer an easier to understand app. Pros I love that Paychex offers a pay now option where you can get paid before pay day so that you dont have to wait to get paid to pay your bills or overdraft your accounts. It charges a small fee but absolutely worth it. Cons The app is slightly glitchy and they do maintenance often on the app. The apps dashboard is slightly confusing but it is customizable. Switched from [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/) The owner of my company made the decision, I had no choice in it. Review Source Senior accountant Used the software for: 3-5 years ### "Great payroll software" December 19, 2024 5.0 Overall great experience Will really save you a lot of time and money and headaches Pros Very easy to customize pull up reports will save time and money very efficient Cons Nothing in particular this is premium software Review Source President Used the software for: 1-3 years ### "One stop shop " December 9, 2024 4.0 Fantastic product. Consumer service is excellent as well Pros Flexibility, ease of use, all in 1 place Cons Not much I don't like. Product speaks for itself Alternatives considered [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) Reasons for choosing Paychex Price point was better at the time with paychex Review Source Office Manager Used the software for: 1-3 years ### "Great for small office non construciton companies. " January 13, 2025 4.0 Was a fine payroll company if you do not work in public works construction. Pros Easy to use, time cards where easy to enter Cons Did not have all reports needed for a construction specific company Review Source Derek J. Owner Used the software for: 1-3 years ### "Expensive & Frustrating Company and Service" November 7, 2024 2.0 We switched to Paychex for their Employee Retention Credit filing services, and they seemed like they'd be more involved and personal than our previous provider. However, things turned south and they drop the personal touch once you're established. They're a decent payroll provider, but the lack of transparency with invoicing and dashboard navigation issues are concerning. Pros Paychex onboarding is great. The main dashboard became easier and easier to use, and there's a lot of features that come with a basic subscription and more you can add. Cons The extra features are pushed HARD by their teams. Their retirement savings team was almost predatory with how they sold the product, constant calls, applying pressure to make a decision, and more. Once we started with their HR service, things just got worse. These features get more and more expensive with less and less that they offer, but you're under contract. The invoicing gets obfuscated so you don't know what money is being charged for, and you have to be on top of them to not make errors or mistakes. The platform itself can be confusing with many features not having a menu button, requiring access strictly through an notification card on the dashboard homepage. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) ADP lacked a personal representative that we could work out issues with and wasn't proactive, especially with the Employee Retention Credit. Alternatives considered [QuickBooks Desktop Payroll](https://www.capterra.com/p/174981/QuickBooks/)[Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/) Reasons for choosing Paychex Paychex is more established and offered more features, products, and services that we were looking to eventually add. Review Source CWI Abstraction Team Lead Used the software for: Less than 1 year ### "Intuitive and user friendly" December 13, 2024 3.0 Overall it was easy to use. As noted, not being able to view my team in aggregate and at a glance was tedious and cumbersome. Pros It was intuitive to use and maneuver through the system. Cons I could not see my team at one time. I had to click into each individual to see their hours for the week. Review Source sF shanel F. Human Resources Used the software for: 1-3 years ### "CRCD Partners PAYCHEX review" October 29, 2024 4.0 This is my 1st time working with PAYCHEX so I’m learning something new everyday. Overall I would describe my experience as FAIR. I need to spend more time learning about the system, take more trainings to be able to make PAYCHEX work for me to be more efficient and effective for me Pros Employee self sufficiency. The HR business partner feature. Our rep is extremely knowledgeable, helpful & relatable. It cost a little extra but the advise given is worth it & has helped me with terminations, leave absences, discipline issues, etc Cons Some basic reports are not available. Ou Time & Attendance rep changes often & without prior notice or a reason for the change. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reasons for choosing Paychex To be consistent with put parent & sister companies. Review Source Support specialist Used the software for: 3-5 years ### "Easy all in one payroll platform " December 11, 2023 5.0 I absolutely enjoy using it and love the simplicity of it and how easy it is for anyone to be able to navigate successfully without having to require any additional assistance Pros The fact that you can use platform to complete approval of time, time clock, payroll processing, and scheduling time off. Which I feel prevents using multiple platforms which may cause issues with certain tasks possibly being able to be overlooked. Cons I would just think that the price for the service could be a little lower and across the board for all features available Review Source CF Cody F. Finance Director Used the software for: 1-3 years ### "Great provider (unless your company is within 3 degrees of separation from cannabis)" August 10, 2023 4.0 It was great until it wasn't. Again, most of our essential services were terminated with only a 30-day notice, and their proposed solution was a handful of complicated workarounds while maintaining our current price, so we were pushed into fast-paced negotiations with alternative vendors.While we used it, though, it was a nice service, particularly the portal itself. Their interface is speedy and well-designed, and while there isn't much in the way of "customer success training" to help figure out exactly how to use it, it's very intuitive once you spend a few months with it figuring out how all the different pieces fit together.Bottom line, the system itself works very well, but don't lean too hard on the parts that involve human beings doing things & making decisions. Pros For what we paid, everything worked REALLY well. It met our needs & made payroll a simple and consistent process, which left more time to work on more operations-focused processes. Paychex offered multiple tiers of service & an array of useful add-ons which come together to provide a rich suite of functions for organizations of nearly any size. Cons After more than a year of quality service, they kicked us off all our electronic services with only a 30-day notice because we were a "cannabis business", which was not strictly true -- we weren't buying or selling marijuana, but rather a lab performing state-mandated compliance testing. We lost direct deposit, TaxPay, etc., but they wanted to continue charging us the same contract price despite massive loss of service.Customer support was variable quality--we were paying for the tier which included ongoing dedicated support, but our rep changed multiple times over the course of a year, usually without any kind of warning--often we wouldn't find out until we emailed in about something to find they'd been moved to a different department. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Gusto worked better as a small startup, but we needed a more feature-rich solution that would grow with us. Review Source Nurse practitioner Used the software for: Less than 1 year ### "Paychex flex super easy " November 28, 2024 5.0 Use daily for recording punches for attendance. Quick and easy colorful to make it easy to note completed task. Has all my information in one place. Pros Easy of use and clear instructions all my information in one place Cons Occasionally takes a long time to load when on cellular data Review Source Principal, Commercial Growth Operations Leader Used the software for: Less than 1 year ### "Paychex Flex helps us save time in incredible ways" August 14, 2023 5.0 I am the only one who uses Paychex Flex. I print Paychex Flex statements in the present or past. If employees require any payday or gift, I can revive pay stubs for them. It is possible to change personal/employee information if required. It is simple to use and is extremely useful. All my documents are close to my computer. On the occasions when I do checks, it is very comforting to be able to log into your account, extract all the documents I require in PDF form, store them and send them to the examiners. It is probably faster to make a copy at a digital print shop than to scan them into a lockbox as PDF documents. It helps me save a tremendous amount of time. I really like that thing. The time-saving is the totality of busy days. Pros Paychex Flex reports are present and run in a harmonious and happy pattern, so anyone who wants them can access them at any time. It makes life simpler and saves me some time. It is simple and fast to update my worker's personal/job data. All my work data is close to my computer. It is easy to access them to get a hard copy of their rules, so I can send them to the top management or auditors. Cons The only drawback I have noticed with Paychex Flex is that I was unable to find where it is possible to do a public school worker's course tax abatement from one of his coworker's tax deductions. It was simple to incorporate the new one, however it was not easy to remove the old one. However my Paychex representative was nimble and agile and did it for me. Review Source Admin Used the software for: Less than 1 year ### "It worked out" November 18, 2024 3.0 It wasn't the greatest experience but it was ok Pros It was convenient at the time. Everything is included in the home page. Cons Logging in each time and no app was available Review Source Director O. Program Director Used the software for: 3-5 years ### "Paychex Flex is worth the cost! " November 12, 2024 4.0 We have been using it for quite a few years now I took over as Director in 2019 and have been using it myself since then. We use it to pay our staff and have never had any issues with they make sure to always let us know when we need to run it early due to holidays closures from the bank. Pros I like that Paychex flex allows multiple users to log in and work on payroll to allow for each person in each department to enter there staff hours. Cons There customer service isn't the best there are times it is hard to get ahold of our customer service representative and the representatives seem to have a high turn over rate. Switched from It was getting difficult with us taking on more staff. Review Source Lillian G. Human Resources Generalist Used the software for: 3-5 years ### "It is very easy to use and has great support" April 19, 2023 4.0 Since then, many businesses have approached me about switching, but I still haven't found a good enough reason to abandon Paychex Flex. It's simple to use, produces excellent results, and supports my needs promptly. The direct deposit and web portal make payroll simple. It's easy to learn and adapt to the system. Timely reports can be simply integrated with other bookkeeping software. Pros In 2017, at the advice of our Accountant, we began using Paychex Flex. I was hesitant because I was the one who always handled payroll through our company's accounting program. But Paychex Flex is so straightforward that I can't imagine ever switching from it to some other payroll system. Cons The ability to write notes on an employee's paystub; for instance, a place to mention what the bonus is for when it is given; this would be helpful. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/)[TriNet PEO](https://www.capterra.com/p/192254/TriNet/) Payroll and workers' comp are processed through Paychex Flex. The site gives workers improved record-keeping capabilities and streamlined monitoring. Review Source Program Associate Used the software for: 3-5 years ### "Dependable, One Stop Shop for Tracking Employment Info" September 4, 2024 5.0 Overall, Paychex Flex made it easy to submit hours, submit time off requests and view pending ones, as well as look up vital employment salary and benefits information - all in a secure, online form. It has saved time and spared my supervisors many questions over years. Pros It was easy to view paystubs, submit time off requests, and get a snapshot of important employment milestone dates. Cons None. It performed its functions exceptionally well. Review Source Office manager Used the software for: 3-5 years ### "Great product " November 28, 2024 5.0 Super easy to see your pay stub and make changes Pros Easy of information when looking at what income and taxes are Cons Getting logged in and the verifying is hard to get use to Review Source OFFICE MANAGER Used the software for: 1-3 years ### "BEST DECSION" April 4, 2024 5.0 PAYCHEX IS OVERALL AN AMAZING SOFTWARE. ITS CONVIENENT AND AVAILABLE TO VIEW PREVIOUS FILES AND W2 AT THE BEGINNING OF THE YEAR! Pros PAYCHEX HAS BECOME ONE OF THE BEST SOFTWARE SYSTEMS WE HAVE. VERY USER FRIENDLY FOR NOT ONLY MANAGEMENT BUT EMPLOYEES AS WELL. Cons IT WOULD BE BENIFICIAL IF THE PDF WOULD BE AVAILABLE AS SOON AS PAYROLL IS COMPLETED INSTEAD OF THE END OF THE WEEK. Review Source JK Jennifer K. Insurance Coordinator Used the software for: 3-5 years ### "This software is the easiest one for payroll in my experience. " June 4, 2024 4.0 Overall it is a real decent software to use. It is user friendly and has most all the features you need. Pros That I can review my W2 and all my paystubs in the same place whenever I need to and I can print them or download them easily. I love the clock in machine to. Cons The APP takes forever to log in a lot of the times. I would be on time coming back from lunch but by the time the app would open and I clocked back in I would be , sometimes up to 4 minutes late. Those minutes add up when you only get paid once a month. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) We had paychex flex first then went to paycom and it was a hassle for the person doing payroll. So we switched back. Review Source Human Resources Used the software for: 1-3 years ### "Paychex Flex gets both thumbs up!" August 2, 2023 5.0 Pros Paychex flex is easy to use. It is seamlessly integrated with When I Work. There are many add on features that are all worth the cost such as W2 set up. Cons The only aspect of Paychex Flex I least appreciated is that employee tracking is an add on feature. I feel it should be part of the program. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Review Source IB Ian B. Network Operations Center Manager Used the software for: 3-5 years ### "The source to See Time, Pay, Benefits and Resources" October 6, 2025 5.0 It has been a great experience and very efficient to use Paychex from their portal and get to all the features it lets you manage. Pros Paychex has a great user interface that makes it easy to find all the resources I need to manage my time, benefits and employee approvals for time off. Cons One challenge is finding the right support agent for the issue I am having. It can take some time to get connected. Reasons for choosing Paychex Paychex flex had more options and features that we were looking for. Our reason to go with it over the alternative also had to with the cost was much better priced with Paychex Flex. There was also a good relationship we built with them which helped with our decision. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.