Product Details

Formerly known as ShadowProtect
Part of the StorageCraft Recover-Ability solution, StorageCraft ShadowProtect software provides backup and disaster recovery for virtual or physical servers, desktops, and laptops. Whether you oversee an IT department at a company or offer IT services to multiple business clients, your ShadowProtect software enables you to get back to business as quickly as possible. With ShadowProtect, you can recover your Windows IT environment anytime and anywhere, and from any disaster, great or small.

Company Details

StorageCraft Technology

http://www.storagecraft.com

Founded in 2003

Located in United States

Starting Price

  • Not provided by vendor

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Support

  • Online

ShadowProtect Features

Backup Log
Backup Scheduling
Cloud Backup
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Remote Server Options
Secure Data Storage
Web Access / Restoration
CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring

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ShadowProtect Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
4/5

Showing 22 of 22 reviews

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Showing 22 of 22 reviews

Avatar Image
David P.
Senior Field Engineer
Information Technology and Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
November 7, 2018

“Excellent backup and restore for physical servers”

OverallThis product has been king of physical server backups for a long time. They have started to bolt-on features to better support virtual environments and recovery, and offer cloud services. Unfortunately these are clearly additions to the base product and not revisions to it, meaning that management is not very slick and it doesn't make commercial sense when stacked against the competition. But if you just have a couple of physical servers and want a robust backup solution with recovery you can rely on, this is a good product.
ProsEasy to install and use. Plenty of options for backup routines and destinations. The recovery to same or dissimilar hardware is rock solid. They have a cloud backup offering that is competitively priced. Support is usually good once you engage with them. Most issues come down to something outside the product, i.e. not uninstalling a previously solution first. Once up and running it can be relied upon to produce consistently good backups.
ConsCumbersome to manage multiple backups for multiple servers. The central management tool they offer is still very much a work in progress. Expensive per-server compared a lot of alternative products. The cloud backup runs separately to the main application, giving you another thing to manage. Retention policies are easily broken just by modifying a backup job, which can lead to them being ignored and filling storage.

Vendor Response

By StorageCraft Technology on December 6, 2018
David - many thanks for your feedback - it is greatly appreciated. We're excited to share our new product ShadowXafe which addresses several of your product observations. Our team will be in touch with you soon. Never hesitate to reach out to me at connie.whiteside@storagecraft.com Regards, Connie Whiteside Sr Director Customer Success
Reviewer Source 
Source: Capterra
November 7, 2018
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
5/5
Value for Money
2/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 8, 2018

“Although a bit more expensive than similar backup software, ShadowProtect checks all the boxes.”

OverallThe ability to virtual boot a server from a backup, to get a client back up and going while their true server gets replaced.
ProsShadowProtect is a great piece of software. The main draws of this backup utility, are that you can encrypt your backups (which helps comply with HIPAA and other various laws), and perform a virtual boot from the backup media if your server/PC goes down. It's pretty amazing to be able to right-click the file that the backup creates, select "virtualboot", and have a working server up and going in 10 minutes or so. Pretty much a Disaster Recovery dream
ConsThis software is expensive!! You can get the same functionality from something like Acronis, at a fraction of the cost. But I think ShadowProtect was one of the first that could virtualize. It's a great product, but there are other cheaper options.

Vendor Response

By StorageCraft Technology on July 25, 2018
Happy to be checking your boxes, thanks for the great feedback :-)
Reviewer Source 
Source: Capterra
March 8, 2018
Avatar Image
Jordan D.
IT Manager
Consumer Goods, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 8, 2018

“Provides Confidence and Security”

OverallStorageCraft's ShadowPortect has saved me many of times. It isn't unheard of for end users to accidentally delete that all important accounting file. With ShadowProtect, recovering missing or deleted files is a breeze, often taking less than 5 minutes to restore a backup of the file. With our backup policy we are able to restore files within minutes of when it was changed, misplaced, or deleted. ShadowProtect also takes care of consolidations and our off-site backups, making it a great disaster recovery tool should a meteor hit our office.
ProsFully Encrypted backups Automated integrity checks continuous backup from system to file supports a number of transport protocols including FTP and SMB Automated backup to VM for almost ready to boot full system backups
ConsThe full system backups take some work to get to booting state. Still far better than the alternative of starting from scratch. Runs on Windows, which has been the source of some frustration
Reviewer Source 
Source: Capterra
October 8, 2018
Avatar Image
Nuno O.
IT Manager
Machinery, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 26, 2018

“Simple and effective in times of greatest need to recover data!”

OverallData recovery erased by users quickly recovery and with little work donwtime. Very effective backup and error notification chart.
ProsSpeed in data recovery. GUI simple and clean, with only the necessary functionality. Wizard for creating backup jobs very intuitive. Copy management tool, ImageManager, free of charge.Checks whether backups are actually ok.Assembling backup images is extremely fast, allowing you to recover files in 15-minute periods without much effort or time spent.
ConsHelp in the ImageManager configuration was not the most effective, very time consuming response. Email notification tool does not always respond. With some errors and setup delay.

Vendor Response

By StorageCraft Technology on July 25, 2018
Thanks for the positive feedback Nuno, we're here to make life easier for you! Long may it continue :-)
Reviewer Source 
Source: Capterra
February 26, 2018
Bob T.
Software Engineer
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
2/5
Ease of Use
2/5
Customer Service
1/5
Features
2/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
August 1, 2018

“* * * DISAPPOINTING SCAM * * * ”

Overall2+ years before the built in shutdown bomb triggered.
ProsDoes what I want, when it works, usually 3 days of 6 days scheduled. It errors out without notice when the backup storage external drive doesn't instantly wake up and salute as soon as ShadowProtect pings once. But I can live with 3 full backups every week.....if the software had not self-destructed.
ConsDuring the usual monthly safety check found the screen hobbled. The important buttons (backup, restore, etc.) have been disabled and all others produce a 404 error, webpage cannot be found. Several hours later I gave up on tech support and called SALES. A "tech support" person responded to my message forwarded by Sales. She tried the old "Microsoft Update Error" blame game. As a Visual Basic engineer of 24+ years I know what Windows OS errors produce. It does NOT shut down software in an orderly, selective manner. I told her THIS event was clearly deliberate. She said the software must be uninstalled and replaced by a newer version with their help of course. THREE TIMES I asked what this "newer version" would cost, which she ignored apparently thinking I would have no choice, that my system had blown up or something and I couldn't restore it without paying whatever the price. WRONG ! I have Raid with dual drives and tiers of protective software. Thus, as I can no longer trust my small business data to a software provider which tries to try to leverage existing customers to pay "error motivated ransom" to access the data if needed, I told her she was trying to scam a software pro... and bye bye.

Vendor Response

By StorageCraft Technology on August 2, 2018
Hi Bob - thanks for bringing this to our attention. I'm delighted we connected and are able to assist you! As noted, your support maintenance expired 5/31/2017. Going forward, please renew your maintenance so we can continue to provide great technical support. Don't hesitate to contact me at connie.whiteside@storagecraft.com. Regards, Connie
Reviewer Source 
Source: Capterra
August 1, 2018
Chris A.
VP of IT
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
January 16, 2018

“Good backup, image based with incremental rollups”

ProsImages based incremental rollups that perform disk to disk backups. This does make it faster than some backup technologies but you still need to make sure it is implemented securely and with offsite retention.
ConsI have worked with clients that didn't segment the backups properly. Because of this, the technology is very susceptible to ransomware and other network threats. This isn't necessarily a con of the software, but make sure it is implemented securely.

Vendor Response

By StorageCraft Technology on July 25, 2018
Thanks for the prudent advice Chris and for the overall review. We really appreciate it :-)
Reviewer Source 
Source: Capterra
January 16, 2018
David P.
CIO
Computer & Network Security, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 21, 2019

“Backups you can trust”

OverallWith ShadowProtect we are able to backup servers throughout the day. We no longer need to schedule backup windows for each server to avoid flooding a NAS with several backups at the same time. This also means that nights can be devoted to maintenance without interrupting critical backups.
ProsMy favorite feature is backing up throughout the day without interfering with production
ConsRecovering part of a drive (less than everything, but more than 1 folder) can be challenging, especially if you are trying to keep specific security settings in place.
Reviewer Source 
Source: Capterra
February 21, 2019
Avatar Image
Arthur H.
Systems Engineer
11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 19, 2018

“We use this on over 100 servers for our customers and it has worked flawlessly”

OverallWe use this for almost all of our disaster recovery
ProsIt is easy to restore a file It is easy to restore to a VM It is quick backup It has minimal performance impact on systems The backup sizes are pretty small
ConsHaving to install imagemanager on the system to manage the backups is a bit confusing Sometimes the backup chain can be corrupted and you have to engage support to keep from making a new base backup.

Vendor Response

By StorageCraft Technology on July 25, 2018
We couldn't have asked for a better review! Thanks so much Arthur, we really appreciate it :-)
Reviewer Source 
Source: Capterra
February 19, 2018
Verified Reviewer
Information Technology and Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
November 27, 2018

“It just works”

ProsEasy to setup, clear but informative interface. Plenty of different ways to backup and types of media that data can be backed up to. Can backup physical machines and also virtual applicances.
ConsGreat for Standalone Physical devices, prefer another product for virtual applicances but that's purely on my preference. Pain having to install imagemanager to manage the backups would be better install 'All in One product'

Vendor Response

By StorageCraft Technology on December 6, 2018
We thank you for your review - your feedback is greatly appreciated. Never hesitate to reach out me at connie.whiteside@storagecraft.com. Best Regards, Connie Whiteside Sr Director Customer Success
Reviewer Source 
Source: Capterra
November 27, 2018
Bjoern F.
Owner
Computer Networking, 1-10 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
1/5
Features
4/5
Value for Money
2/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
November 26, 2018

“Quality and Support has decreased”

OverallThis used to be a great and reliable software but we've found ourselves spending more time to fix and troubleshoot issues than we should. If every day backups stop working somewhere, I loose confidence in the product. There's other players that offer the same or more features for half the cost and have much more responsive support and less issues.
ProsIt's a great product when it works. Reliable backups with flexible restore options.
ConsThe software has many bugs and unexpected issues that make the backups less reliable. We've been spending too much time troubleshooting issues, calling support and often not finding a real fix other than a temporary workaround. The support is really lacking. The response time is horrible. By the time most tickets are responded, you've lost 2-3 days of backups. Restoring full machines is also a painfully slow process unless you can do an instant restore to a VM that reads from the backup storage. Each machine has to be setup with ShadowProtect individually which takes a lot of time. The uninstall of the product fails in most cases and requires a painful procedure to rip out the rest.

Vendor Response

By StorageCraft Technology on December 6, 2018
Hi Bjoern - many thanks for your feedback and always great speaking with you. Never hesitate to reach out to me at connie.whiteside@storagecraft.com. Best Regards, Connie Whiteside Sr Director Customer Success
Reviewer Source 
Source: Capterra
November 26, 2018
Avatar Image
Ivan M.
Technical Services
11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 19, 2018

“The absolute best in backup and recovery!”

OverallThey really deliver on the promise of business continuity. We recovered really fast from the ransomware, we didn't use the HIR technology (we determined we didn't need it for the mail server) for setting up a temporary VM for keeping the server up, but it does what it promises.
ProsNo-nonsense recovery. Let me tell you a story: Some day we were hit by ransomware on our mail server and it was of course inaccessible. We had set up ShadowProtect to make backups weekly during the weekend over a NAS we have. The OS quickly became unbootable after sometime having the ransomware. So we loaded an USB stick with the recovery solution and it was really easy to use. The recovery solution also supports NAS storage so we followed the wizard (we didn't have to check out documentation, it was intuitive to use), selected the latest image, left it overnight reimaging disks (including GPT and MBR headers) and at the morning, we had our server fully working again!
ConsIt can be pricey, but definitely it's worth the money. It makes you think twice considering there are other tools with similar features and cheaper, but StorageCraft really delivers! So I'd buy again with eyes blindfolded.

Vendor Response

By StorageCraft Technology on May 30, 2018
Thank you very much for the terrific feedback, Montilla and for being a valued StorageCraft customer!
Reviewer Source 
Source: Capterra
May 19, 2018
Verified Reviewer
Computer Networking, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 2, 2018

“SMB friendly and scales well”

OverallImaged based server backups. Pretty good stuff.
ProsFairly easy to use once you get the training out of the way. Somewhat intuitive though they did change the interface around at least once on me. Had to restore a few servers in my time that were affected by Ransomware or hardware failure and it always went (relative to the situation) smoothly.
ConsChains. Always the chains. "Check the chains, the chains are broken, corrupted chains over here." Had one server out of the bunch where we couldn't do a bare metal restore but were able to restore the files to a new OS. Probably could have solved it had we enough time but as it was a production server we favored speed over quality in that particular situation.

Vendor Response

By StorageCraft Technology on August 3, 2018
Hi there - Connie Whiteside Sr Director Customer Success here - thanks for your feedback! Never hesitate to reach out to me with questions or concerns at connie.whiteside@storagecraft.com Best Regards, Connie
Reviewer Source 
Source: Capterra
August 2, 2018
Verified Reviewer
Computer & Network Security, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 22, 2018

“A very good choice if you want backup and build a DR plan”

OverallWe used it to backup servers and implement DR on another site. ShadowProtect is really designed to do just that and it does it very easily and works every time. All recovery method (which are plenty) work also as they should. A very important feature is virtual-boot, from which you can instantly test an image by transforming it to a VM on any machine, eg a powerful laptop with VirtualBox. I'd like it to also be strong in endpoint/workstation area too, but its lack of plain folder/file backup is important. You just can't backup all systems' disks if what you really need is to backup a few locally stored documents.
ProsSP is a very good choice if you intend to do backup and DR plan. Some people might bother only with backing up servers or files, but SP really excels in disaster recovery options! ImageManager is a really great tool that comes with the solution which manages and verifies your images. System backup and recovery options are plenty and all work, and this is really important.
ConsWhile it's a pretty much do-it-all solution, it lacks of some features such as single file/folder backup. You only get to backup full images/systems. Also SPX is not really polished as a gui/console, needs some refactoring on the UX area.
Reviewer Source 
Source: Capterra
August 22, 2018
Charles S.
Systems Administrator
Information Technology and Services, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
December 6, 2016

“ShadowProtect Review”

OverallIt is without a doubt the fastest backup software on the market. I've been using ShadowProtect to protect my clients and it has always been 100% reliable. Love the explore - restore feature. I've been trusting for over 5 years ShadowProtect to backup my client's data. Offers an intuitive user interface that is ideal for beginners.
Prosthe explore - restore feature!
ConsThe only thing I don't like is that it's very expensive. All competitors are much cheaper.
Recommendations to other buyers This software is amazing. Would recommend to anyone that isn't short on money. Great GUI, very user-friendly.

Vendor Response

By StorageCraft Technology on July 25, 2018
A bit slow to express our thanks here - it almost slipped through the cracks! Thanks so much for the 9/10 rating Charles, really appreciate it. I hope things are running just as well if not better with StorageCraft since posting this feedback :-)
Source: Capterra
December 6, 2016
Greg A.
President
Information Technology and Services, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 12, 2019

“Easy image backups”

ProsShadow Protect can image backup all partitions, set security on the image, perform full and incremental backups and is an excellent product overall.
ConsNot having the ability to image a full disk, can only image partitions.

Vendor Response

By StorageCraft Technology
Thanks for the great feedback, Greg!
Reviewer Source 
Source: Capterra
June 12, 2019
Eli P.
Centalized Services Manager
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 14, 2019

“Good Products,Completed Backup with Little Performance Impact”

OverallOverall, I am happy with the product. It works well with very little need for ongoing troubleshooting and maintenance. I am secure in the knowledge that my customer's data is protected.
ProsShadowProtect is a is simply a good product. Backups complete without hassle and I very rarely notice a performance impact on the systems being backed up. Backups to disk or NAS are quick and reliable.
ConsConfiguring new backups are a bit complex. There was a definite learning curve when first beginning to set up backup jobs. It would be nice if this process was more intuitive.
Reviewer Source 
Source: Capterra
July 14, 2019
Chris K.
Director of AV/IT & Print
Religious Institutions, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 28, 2019

“Great backup solution”

ProsWorks great, I know I can rely on it to keep everything backed up.
ConsI do find the learning curve to be a little steep compared to some others but it isn't bad at all.
Reviewer Source 
Source: Capterra
June 28, 2019
Verified Reviewer
Law Enforcement, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 15, 2018

“Shadow Protect”

OverallWhen I needed to do major restores the software worked well
ProsI like how easy the software is to use and manage
ConsAdding machines and making the agent work on older machines is a little difficult
Reviewer Source 
Source: Capterra
October 15, 2018
Verified Reviewer
51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
February 13, 2018

“Server was backup and running in 10 minutes”

ProsThe power of the ImageManager server is amazing. If for whatever reason we have to take a server down or it crashes, we can have users using their applications or file shares and be none the wiser there is a critical issue.
ConsRestoring a large server image from the local server can be a lengthy ordeal even over sfp+. Support is also not the best equipped to help you solve their most common issues encountered and often I would have to wait for my ticket to be elevated to the next tier.

Vendor Response

By StorageCraft Technology on July 25, 2018
Delighted to hear you got your server backup and running in ten minutes with StorageCraft - that's what we're all about. Thanks for taking the time to provide a review. Much appreciated :-)
Reviewer Source 
Source: Capterra
February 13, 2018
Avatar Image
Kevin Y.
Owner/ 1 Man Army
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
April 1, 2018

“Great Backup for small business and enterprise server systems.”

ProsTons of features Image management options Multiple back schemes make solutions for most storage requirements Very reliable Great reports Works with several different online backup providers
ConsIts not cheap, but you get what you pay for. takes a little time to learn the ins and outs of it. Interface isn't the prettiest in the world.

Vendor Response

By StorageCraft Technology on July 25, 2018
Appreciate the positive feedback Kevin, thanks!
Reviewer Source 
Source: Capterra
April 1, 2018
Verified Reviewer
Medical Practice, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 17, 2018

“Reliable backup software with some neat features”

OverallAllows us to rest easy when it comes to clients backups
ProsThe backups are reliable and the software provides a great deal of flexibility when it comes to backup targets. The restoration options are quite robust and quick to implement in a disaster.
ConsSometimes the infinite incremental chains fail to replicate properly and thus do not consolidate correctly on the local or remote source, requiring manual cleanup.

Vendor Response

By StorageCraft Technology on July 25, 2018
Thanks for the 4 and 5 star ratings, it's much appreciated :-)
Reviewer Source 
Source: Capterra
April 17, 2018
Shawn B.
President
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 14, 2018

“THE Best Server (and PC) Recovery Software out in the market!”

ProsThis has been our Defacto product that we've installed at all our critical client sites. The Setup jobs and Recovery jobs are a breeze. The Backup Schedule is easy to work with.
ConsSometimes Bare Metal Recoveries have given us brief periods of heartburn but otherwise we have always reached out to their Tech Support and were ok.

Vendor Response

By StorageCraft Technology on July 25, 2018
Thanks for the fantastic feedback Sean, we really appreciate it :-)
Reviewer Source 
Source: Capterra
May 14, 2018