StorageCraft Technology

ShadowProtect


4 / 5
18 reviews


Average Ratings

18 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online

Vendor Details

  • StorageCraft Technology
  • www.storagecraft.com
  • Founded 2003
  • United States

About ShadowProtect

Part of the StorageCraft Recover-Ability solution, StorageCraft ShadowProtect software provides backup and disaster recovery for virtual or physical servers, desktops, and laptops. Whether you oversee an IT department at a company or offer IT services to multiple business clients, your ShadowProtect software enables you to get back to business as quickly as possible. With ShadowProtect, you can recover your Windows IT environment anytime and anywhere, and from any disaster, great or small.


ShadowProtect Features

  • Backup and Recovery
  • Data Migration
  • Data Replication
  • Data Security
  • Database Conversion
  • Mobile Access
  • NOSQL
  • Performance Analysis
  • Queries
  • Relational
  • Virtualization
  • Backup Log
  • Backup Scheduling
  • Cloud Backup
  • Compression
  • Continuous Backup
  • Encryption
  • Incremental Backup
  • Local Server Options
  • Remote Server Options
  • Secure Data Storage
  • Web Access / Restoration
  • CPU Monitoring
  • Credential Management
  • Database Servers
  • Email Monitoring
  • Event Logs
  • History Tracking
  • Patch Management
  • Scheduling
  • User Activity Monitoring
  • Virtual Machine Monitoring

ShadowProtect Reviews Recently Reviewed!


Capterra loader

Excellent backup and restore for physical servers

Nov 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to install and use. Plenty of options for backup routines and destinations. The recovery to same or dissimilar hardware is rock solid. They have a cloud backup offering that is competitively priced. Support is usually good once you engage with them. Most issues come down to something outside the product, i.e. not uninstalling a previously solution first. Once up and running it can be relied upon to produce consistently good backups.

Cons: Cumbersome to manage multiple backups for multiple servers. The central management tool they offer is still very much a work in progress. Expensive per-server compared a lot of alternative products. The cloud backup runs separately to the main application, giving you another thing to manage. Retention policies are easily broken just by modifying a backup job, which can lead to them being ignored and filling storage.

Overall: This product has been king of physical server backups for a long time. They have started to bolt-on features to better support virtual environments and recovery, and offer cloud services. Unfortunately these are clearly additions to the base product and not revisions to it, meaning that management is not very slick and it doesn't make commercial sense when stacked against the competition. But if you just have a couple of physical servers and want a robust backup solution with recovery you can rely on, this is a good product.

Vendor Response

by StorageCraft Technology on December 06, 2018

David - many thanks for your feedback - it is greatly appreciated. We're excited to share our new product ShadowXafe which addresses several of your product observations. Our team will be in touch with you soon. Never hesitate to reach out to me at connie.whiteside@storagecraft.com Regards, Connie Whiteside Sr Director Customer Success

Although a bit more expensive than similar backup software, ShadowProtect checks all the boxes.

Mar 08, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: ShadowProtect is a great piece of software. The main draws of this backup utility, are that you can encrypt your backups (which helps comply with HIPAA and other various laws), and perform a virtual boot from the backup media if your server/PC goes down.

It's pretty amazing to be able to right-click the file that the backup creates, select "virtualboot", and have a working server up and going in 10 minutes or so. Pretty much a Disaster Recovery dream

Cons: This software is expensive!! You can get the same functionality from something like Acronis, at a fraction of the cost. But I think ShadowProtect was one of the first that could virtualize. It's a great product, but there are other cheaper options.

Overall: The ability to virtual boot a server from a backup, to get a client back up and going while their true server gets replaced.

Vendor Response

by StorageCraft Technology on July 25, 2018

Happy to be checking your boxes, thanks for the great feedback :-)

Capterra loader

Provides Confidence and Security

Oct 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Fully Encrypted backups

Automated integrity checks

continuous backup from system to file

supports a number of transport protocols including FTP and SMB

Automated backup to VM for almost ready to boot full system backups

Cons: The full system backups take some work to get to booting state. Still far better than the alternative of starting from scratch.

Runs on Windows, which has been the source of some frustration

Overall: StorageCraft's ShadowPortect has saved me many of times. It isn't unheard of for end users to accidentally delete that all important accounting file. With ShadowProtect, recovering missing or deleted files is a breeze, often taking less than 5 minutes to restore a backup of the file. With our backup policy we are able to restore files within minutes of when it was changed, misplaced, or deleted. ShadowProtect also takes care of consolidations and our off-site backups, making it a great disaster recovery tool should a meteor hit our office.

Capterra loader

Simple and effective in times of greatest need to recover data!

Feb 26, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Speed in data recovery. GUI simple and clean, with only the necessary functionality. Wizard for creating backup jobs very intuitive. Copy management tool, ImageManager, free of charge.Checks whether backups are actually ok.Assembling backup images is extremely fast, allowing you to recover files in 15-minute periods without much effort or time spent.

Cons: Help in the ImageManager configuration was not the most effective, very time consuming response. Email notification tool does not always respond. With some errors and setup delay.

Overall: Data recovery erased by users quickly recovery and with little work donwtime. Very effective backup and error notification chart.

Vendor Response

by StorageCraft Technology on July 25, 2018

Thanks for the positive feedback Nuno, we're here to make life easier for you! Long may it continue :-)

* * * DISAPPOINTING SCAM * * *

Aug 01, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Does what I want, when it works, usually 3 days of 6 days scheduled. It errors out without notice when the backup storage external drive doesn't instantly wake up and salute as soon as ShadowProtect pings once. But I can live with 3 full backups every week.....if the software had not self-destructed.

Cons: During the usual monthly safety check found the screen hobbled. The important buttons (backup, restore, etc.) have been disabled and all others produce a 404 error, webpage cannot be found. Several hours later I gave up on tech support and called SALES. A "tech support" person responded to my message forwarded by Sales. She tried the old "Microsoft Update Error" blame game. As a Visual Basic engineer of 24+ years I know what Windows OS errors produce. It does NOT shut down software in an orderly, selective manner. I told her THIS event was clearly deliberate. She said the software must be uninstalled and replaced by a newer version with their help of course. THREE TIMES I asked what this "newer version" would cost, which she ignored apparently thinking I would have no choice, that my system had blown up or something and I couldn't restore it without paying whatever the price. WRONG ! I have Raid with dual drives and tiers of protective software. Thus, as I can no longer trust my small business data to a software provider which tries to try to leverage existing customers to pay "error motivated ransom" to access the data if needed, I told her she was trying to scam a software pro... and bye bye.

Overall: 2+ years before the built in shutdown bomb triggered.

Vendor Response

by StorageCraft Technology on August 02, 2018

Hi Bob - thanks for bringing this to our attention. I'm delighted we connected and are able to assist you! As noted, your support maintenance expired 5/31/2017. Going forward, please renew your maintenance so we can continue to provide great technical support. Don't hesitate to contact me at connie.whiteside@storagecraft.com. Regards, Connie

Good backup, image based with incremental rollups

Jan 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Images based incremental rollups that perform disk to disk backups. This does make it faster than some backup technologies but you still need to make sure it is implemented securely and with offsite retention.

Cons: I have worked with clients that didn't segment the backups properly. Because of this, the technology is very susceptible to ransomware and other network threats. This isn't necessarily a con of the software, but make sure it is implemented securely.

Vendor Response

by StorageCraft Technology on July 25, 2018

Thanks for the prudent advice Chris and for the overall review. We really appreciate it :-)

Capterra loader

We use this on over 100 servers for our customers and it has worked flawlessly

Feb 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to restore a file

It is easy to restore to a VM

It is quick backup

It has minimal performance impact on systems

The backup sizes are pretty small

Cons: Having to install imagemanager on the system to manage the backups is a bit confusing

Sometimes the backup chain can be corrupted and you have to engage support to keep from making a new base backup.

Overall: We use this for almost all of our disaster recovery

Vendor Response

by StorageCraft Technology on July 25, 2018

We couldn't have asked for a better review! Thanks so much Arthur, we really appreciate it :-)

Capterra loader

The absolute best in backup and recovery!

May 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: No-nonsense recovery. Let me tell you a story: Some day we were hit by ransomware on our mail server and it was of course inaccessible. We had set up ShadowProtect to make backups weekly during the weekend over a NAS we have. The OS quickly became unbootable after sometime having the ransomware. So we loaded an USB stick with the recovery solution and it was really easy to use. The recovery solution also supports NAS storage so we followed the wizard (we didn't have to check out documentation, it was intuitive to use), selected the latest image, left it overnight reimaging disks (including GPT and MBR headers) and at the morning, we had our server fully working again!

Cons: It can be pricey, but definitely it's worth the money. It makes you think twice considering there are other tools with similar features and cheaper, but StorageCraft really delivers! So I'd buy again with eyes blindfolded.

Overall: They really deliver on the promise of business continuity. We recovered really fast from the ransomware, we didn't use the HIR technology (we determined we didn't need it for the mail server) for setting up a temporary VM for keeping the server up, but it does what it promises.

Vendor Response

by StorageCraft Technology on May 30, 2018

Thank you very much for the terrific feedback, Montilla and for being a valued StorageCraft customer!

SMB friendly and scales well

Aug 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fairly easy to use once you get the training out of the way.

Somewhat intuitive though they did change the interface around at least once on me.

Had to restore a few servers in my time that were affected by Ransomware or hardware failure and it always went (relative to the situation) smoothly.

Cons: Chains. Always the chains. "Check the chains, the chains are broken, corrupted chains over here."

Had one server out of the bunch where we couldn't do a bare metal restore but were able to restore the files to a new OS. Probably could have solved it had we enough time but as it was a production server we favored speed over quality in that particular situation.

Overall: Imaged based server backups. Pretty good stuff.

Vendor Response

by StorageCraft Technology on August 03, 2018

Hi there - Connie Whiteside Sr Director Customer Success here - thanks for your feedback! Never hesitate to reach out to me with questions or concerns at connie.whiteside@storagecraft.com Best Regards, Connie

Quality and Support has decreased

Nov 26, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's a great product when it works. Reliable backups with flexible restore options.

Cons: The software has many bugs and unexpected issues that make the backups less reliable. We've been spending too much time troubleshooting issues, calling support and often not finding a real fix other than a temporary workaround. The support is really lacking. The response time is horrible. By the time most tickets are responded, you've lost 2-3 days of backups. Restoring full machines is also a painfully slow process unless you can do an instant restore to a VM that reads from the backup storage. Each machine has to be setup with ShadowProtect individually which takes a lot of time. The uninstall of the product fails in most cases and requires a painful procedure to rip out the rest.

Overall: This used to be a great and reliable software but we've found ourselves spending more time to fix and troubleshoot issues than we should. If every day backups stop working somewhere, I loose confidence in the product. There's other players that offer the same or more features for half the cost and have much more responsive support and less issues.

Vendor Response

by StorageCraft Technology on December 06, 2018

Hi Bjoern - many thanks for your feedback and always great speaking with you. Never hesitate to reach out to me at connie.whiteside@storagecraft.com. Best Regards, Connie Whiteside Sr Director Customer Success

ShadowProtect Review

Dec 06, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the explore - restore feature!

Cons: The only thing I don't like is that it's very expensive. All competitors are much cheaper.

Overall: It is without a doubt the fastest backup software on the market. I've been using ShadowProtect to protect my clients and it has always been 100% reliable. Love the explore - restore feature. I've been trusting for over 5 years ShadowProtect to backup my client's data. Offers an intuitive user interface that is ideal for beginners.

Recommendations to other buyers: This software is amazing. Would recommend to anyone that isn't short on money. Great GUI, very user-friendly.

Vendor Response

by StorageCraft Technology on July 25, 2018

A bit slow to express our thanks here - it almost slipped through the cracks! Thanks so much for the 9/10 rating Charles, really appreciate it. I hope things are running just as well if not better with StorageCraft since posting this feedback :-)

It just works

Nov 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to setup, clear but informative interface. Plenty of different ways to backup and types of media that data can be backed up to. Can backup physical machines and also virtual applicances.

Cons: Great for Standalone Physical devices, prefer another product for virtual applicances but that's purely on my preference.

Pain having to install imagemanager to manage the backups would be better install 'All in One product'

Vendor Response

by StorageCraft Technology on December 06, 2018

We thank you for your review - your feedback is greatly appreciated. Never hesitate to reach out me at connie.whiteside@storagecraft.com. Best Regards, Connie Whiteside Sr Director Customer Success

A very good choice if you want backup and build a DR plan

Aug 22, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: SP is a very good choice if you intend to do backup and DR plan. Some people might bother only with backing up servers or files, but SP really excels in disaster recovery options! ImageManager is a really great tool that comes with the solution which manages and verifies your images. System backup and recovery options are plenty and all work, and this is really important.

Cons: While it's a pretty much do-it-all solution, it lacks of some features such as single file/folder backup. You only get to backup full images/systems. Also SPX is not really polished as a gui/console, needs some refactoring on the UX area.

Overall: We used it to backup servers and implement DR on another site. ShadowProtect is really designed to do just that and it does it very easily and works every time. All recovery method (which are plenty) work also as they should. A very important feature is virtual-boot, from which you can instantly test an image by transforming it to a VM on any machine, eg a powerful laptop with VirtualBox. I'd like it to also be strong in endpoint/workstation area too, but its lack of plain folder/file backup is important. You just can't backup all systems' disks if what you really need is to backup a few locally stored documents.

Shadow Protect

Oct 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy the software is to use and manage

Cons: Adding machines and making the agent work on older machines is a little difficult

Overall: When I needed to do major restores the software worked well

Server was backup and running in 10 minutes

Feb 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The power of the ImageManager server is amazing. If for whatever reason we have to take a server down or it crashes, we can have users using their applications or file shares and be none the wiser there is a critical issue.

Cons: Restoring a large server image from the local server can be a lengthy ordeal even over sfp+. Support is also not the best equipped to help you solve their most common issues encountered and often I would have to wait for my ticket to be elevated to the next tier.

Vendor Response

by StorageCraft Technology on July 25, 2018

Delighted to hear you got your server backup and running in ten minutes with StorageCraft - that's what we're all about. Thanks for taking the time to provide a review. Much appreciated :-)

Capterra loader

Great Backup for small business and enterprise server systems.

Apr 01, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Tons of features

Image management options

Multiple back schemes make solutions for most storage requirements

Very reliable

Great reports

Works with several different online backup providers

Cons: Its not cheap, but you get what you pay for.

takes a little time to learn the ins and outs of it.

Interface isn't the prettiest in the world.

Vendor Response

by StorageCraft Technology on July 25, 2018

Appreciate the positive feedback Kevin, thanks!

Reliable backup software with some neat features

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The backups are reliable and the software provides a great deal of flexibility when it comes to backup targets.

The restoration options are quite robust and quick to implement in a disaster.

Cons: Sometimes the infinite incremental chains fail to replicate properly and thus do not consolidate correctly on the local or remote source, requiring manual cleanup.

Overall: Allows us to rest easy when it comes to clients backups

Vendor Response

by StorageCraft Technology on July 25, 2018

Thanks for the 4 and 5 star ratings, it's much appreciated :-)

THE Best Server (and PC) Recovery Software out in the market!

May 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This has been our Defacto product that we've installed at all our critical client sites.

The Setup jobs and Recovery jobs are a breeze.

The Backup Schedule is easy to work with.

Cons: Sometimes Bare Metal Recoveries have given us brief periods of heartburn but otherwise we have always reached out to their Tech Support and were ok.

Vendor Response

by StorageCraft Technology on July 25, 2018

Thanks for the fantastic feedback Sean, we really appreciate it :-)