--- title: "ShadowProtect Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ShadowProtect Software - reviews, pricing plans, popular comparisons to other Backup products and more." source_url: "https://www.capterra.com/p/119881/ShadowProtect/" page_type: "product" language: "en" --- # ShadowProtect Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ShadowProtect ## What is ShadowProtect? Part of the StorageCraft Recover-Ability solution, StorageCraft ShadowProtect software provides backup and disaster recovery for virtual or physical servers, desktops, and laptops. Whether you oversee an IT department at a company or offer IT services to multiple business clients, your ShadowProtect software enables you to get back to business as quickly as possible. With ShadowProtect, you can recover your Windows IT environment anytime and anywhere, and from any disaster, great or small. ## What is ShadowProtect used for? [Backup](https://www.capterra.com/backup-software/)[Business Continuity](https://www.capterra.com/business-continuity-software/)[Server Management](https://www.capterra.com/server-management-software/) Top alternative Featured Overall rating Based on 31 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 3% Starting price $99.95 Per Feature, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ShadowProtect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.arcserve.com&name=ShadowProtect) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ShadowProtect 4.4 (31) VS. [4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Starting Price $99.95 Per Feature, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (31) Ease Of Use 4.7 (414) Value For Money 3.9 (26) Value For Money 4.4 (401) Customer Service 3.9 (26) Customer Service 4.5 (399) ## ShadowProtect alternatives [4.6 (1,201)](https://www.capterra.com/p/171884/IDrive/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.8 (77)](https://www.capterra.com/p/154905/Veeam-Availability-Suite/reviews/) Starting price $428.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [EaseUS Data Recovery Wizard](https://www.capterra.com/p/188155/EaseUS-Data-Recovery/) [4.6 (414)](https://www.capterra.com/p/188155/EaseUS-Data-Recovery/reviews/) Starting price $69.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/188155/EaseUS-Data-Recovery/) Highest Rated [NAKIVO Backup & Replication](https://www.capterra.com/p/161328/NAKIVO/) [4.8 (463)](https://www.capterra.com/p/161328/NAKIVO/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161328/NAKIVO/) [View all alternatives](https://www.capterra.com/p/119881/ShadowProtect/alternatives/) ## FAQs about ShadowProtect Overview ### Which roles and teams benefit most from ShadowProtect? ShadowProtect is most used by IT administrators, support technicians, and network or field engineers who need reliable system backup, fast recovery, and disaster restoration. Business owners, presidents, and C-suite leaders benefit from business continuity and risk reduction, while operations and delivery managers use it to protect critical systems and minimize downtime. Answer based on 31 reviews Overview ### What company size and specific industries is ShadowProtect built for? ShadowProtect is designed for small to medium-sized enterprises that need server management support for business continuity, data replication, backup storage, virtualization, scheduling, and automation. It is aimed at organizations that want to protect and manage business systems rather than at a specific industry sector. Features and Usability ### What are the key features of ShadowProtect? ShadowProtect offers backup and recovery, continuous backup, incremental backup, and backup scheduling for data protection. It also includes cloud backup, data replication, disaster recovery, encryption, and secure data storage. Access controls and permissions, alerts and notifications, event logs, server monitoring, and web access/restoration support administration and recovery tasks. Getting Started and Support ### What customer support options does ShadowProtect offer? ShadowProtect provides chat support. User feedback is mixed: some customers describe support as fast and effective, while others report slow responses, limited product knowledge, and delays when resolving backup or recovery issues. Answer based on 4 reviews ## Features AI summary Based on 2,604 Backup reviews Capterra data shows that buyers of backup software rank the following features as their top priorities: - **Backup and Recovery** (**74%** of reviewers rated this feature as critical) - **Secure Data Storage** (**65%**) - **Disaster Recovery** (**65%**) ShadowProtect supports all three of the features reviewers value most: **Backup and Recovery**, **Secure Data Storage**, and **Disaster Recovery**. Together, these capabilities help businesses protect critical data, keep stored information secure, and recover systems quickly after outages or data loss, allowing teams to maintain continuity and reduce operational disruption. Backup and Recovery 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create backups and provide methods to recover deleted/lost data Secure Data Storage 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Cloud Backup 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process of backing up of files and applications to cloud-based remote servers for protection of data Backup Scheduling 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Schedule automatic backups by selecting the frequency of data backup jobs Encryption 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Convert data into a code for security Incremental Backup 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Copy only the new data that has been changed or created since the previous backup ShadowProtect 16 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Backup Scheduling: Schedule automatic backups by selecting the frequency of data backup jobs - Cloud Backup: Process of backing up of files and applications to cloud-based remote servers for protection of data - Compression: Reduction in the number of bits needed to represent data - Continuous Backup: Backup of computer data automatically saving a copy of every change made to that data - Data Replication: Process of copying and storing data in more than one site or node - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Encryption: Convert data into a code for security - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Incremental Backup: Copy only the new data that has been changed or created since the previous backup - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Data Storage: Securely stores data to prevent data loss or breaches - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Web Access/Restoration: Web Access/Restoration --- Get Advice We can help you find the software with the features you need. Features 4.5 (31) 4.5 Based on 31 reviews ## Pricing Value for money 3.9 (26) Basic $99.95 Per Feature,One Time Value for money 3.9 (26) 3.9 Based on 26 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (26) 3.9 Based on 26 reviews ## User reviews Overall rating 4.4 Based on 31 reviews Filter by rating 5(17) 4(11) 3(2) 2(1) 1(0) Mentioned topic Sorted by most recent LR Lloyd R. Technical Partner Information Technology and Services ### "ShadowProtect including ImageManager and ShadowStream" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 19, 2022 Always saved the day when disaster struck so the overall experience is excellent. Pros We are still using the legacy software and we've experienced numerous physical Windows server failures in the past. ShadowProtect has always successfully restored the entire image to the same or different hardware. Cons StorageCraft eventually released an excellent new solution for Hyper-V but it took too long and we had already moved to a competitor. At the moment, we still wouldn't use the new solution because it's suitable for SMBs who have their own servers on-site and most of our customers now use our private cloud solutions because we have our on datacentre servers. Switched from [Acronis True Image](https://www.capterra.com/p/234347/Acronis-True-Image/) ShadowProtect with ImageManager and ShadowStream seemed like a better solution with better features and training at the time but we also lost track of the Acronis features so not sure if they caught up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Robert L. Owner Information Technology and Services ### "ShadowProtect Works well until it doesn't" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 September 6, 2022 Pros Overall shadowProtect works really well. It's quick, it's easy to use. Cons If you have a problem then you might as well forget about getting your data back. Support is really slow, like it could be weeks before you get a real answer to get your data back. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RP Rob P. CEO Information Technology and Services ### "ShadowProtect SPX has always come through when we have needed it " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 July 21, 2022 Pros We have had success with ShadowProtect in some tough circumstances and it has come through with flying colors when have needed it most. Mount failed storage arrays from backup and up and running in minutes after diagnosing issue. Boot failed servers to virtual machines - yep done it and worked great. Restored countless deleted files. Cons Managing the product and alerts can get unwieldy in large deployments. The biggest problem is their lack of product support. It can take days to hear back from an engineer and they will likely be a low tier engineer who at best can triage your issue and get it to the right person. They outsourced all of their support to India which is okay if you do it right, but I don't think their staff know the product. We have been some issues with their cloud backups recently and getting an engineer to look at those problems in a timely manner has been a challenge. We have found it more productive to reseed the backup and send it back to the data center than to work with their support. Switched from [Veritas Backup Exec](https://www.capterra.com/p/231491/Backup-Exec/) Reliability, cloud backups, easy encryption, virtual machine backups. Reasons for choosing ShadowProtect We have lots of single servers instances and ShadowProtect was more cost effective than using the Datto BDR in those cases. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User CEO Information Technology and Services ### "Good backup solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 31, 2021 Pros The ability to easily restore copies from a specific time Cons Not a simple process to compact all the time based backups Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MP Mark P. Director Computer & Network Security ### "Shadow protect is great for onsite and offsite backup" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 15, 2021 Only have had restore issues on SBS Servers All other devices have been great in a disaster recovery situation. The product is good and with the new cloud addition, monitoring is so much easier Pros Its very cost effective, been around for years and has a good market share, meaning the reliability of the product is tested well and any bugs are ironed out pretty quick. Cons Installation isnt a few clicks. Need third party hardware to complete a full DR solution Would be great to have an all in one solution with direct support Alternatives considered [Datto SIRIS](https://www.capterra.com/p/148228/Datto/) Reasons for choosing ShadowProtect Not all solutions are for all clients environments or budgets. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CA Carl A. Network Engineer Information Technology and Services ### "Better Options on the Market" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 February 20, 2020 Used this as the primary back for our MSP for several years and had a few quirks. The markdown comes from the experience to restore complete backups during a real world incident. We had users on other products that were restored in less than a day. Those under this product took a couple days to receive the offsite backups and restore. Pros The interface is easy enough to understand and navigate. Excellent Training program Certification for Storagecraft Cons The setup of clients can be a bit clunky and there is some terminology unique to only storagecraft The offsite backup product is confirmed, but not actually verified for usability. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 26, 2020 Thanks for the frank review, Carl. We very much appreciate the feedback and it was great that we were able to speak to you directly about the specifics of this situations and the "cons' you listed. We take feedback like yours very seriously, have discussed this internally and will use it to improve our processes moving forward. Thank you again! ME Mujde E. Financial Affairs Manager Logistics and Supply Chain ### "Competitive product with lots of options and good support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 18, 2019 Pros Easy to use and deploy. Lots of backup schedules and target choices. Once it is up and operating, you can rely on continuously producing excellent backups. They have a competitively priced cloud backup offer. Usually, support is nice once you're involved with them. Cons It is a little bit costly than its alternatives Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 19, 2019 Thank you very much for the great review, Mujde FH Fernando Henrique A. Estagiário Law Enforcement ### "A very realiable data protection and recovery software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 August 12, 2019 Pros The system is very efficient and delivers what it promises, customer service is very fast and effective. Cons The price of the service is not very affordable for small businesses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 13, 2019 Thank you very much for the great review! Matt I. Owner Information Technology and Services ### "Awesome Backup for Mission Critical Servers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2019 Pros It just works. Backups are fast. Easy to recover information. Use it to create an almost ready virtual machine in the event your server fails. Cons Imagemanager can get out of sync. You must replicate the data elsewhere. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 9, 2019 Thank you for the great review, Matt EP Eli P. Centalized Services Manager Information Technology and Services ### "Good Products,Completed Backup with Little Performance Impact" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 14, 2019 Overall, I am happy with the product. It works well with very little need for ongoing troubleshooting and maintenance. I am secure in the knowledge that my customer's data is protected. Pros ShadowProtect is a is simply a good product. Backups complete without hassle and I very rarely notice a performance impact on the systems being backed up. Backups to disk or NAS are quick and reliable. Cons Configuring new backups are a bit complex. There was a definite learning curve when first beginning to set up backup jobs. It would be nice if this process was more intuitive. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/119881/ShadowProtect/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.