Who Uses This Software?

Businesses which struggle with working effectively and efficiently because of of complex and variable types of documents and content entering and leaving an organization.

Average Ratings

2 Reviews
  • 4 / 5
  • 3 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • IBM
  • www-03.ibm.com
  • Founded 1911
  • United States


ECM (Enterprise Content Management) puts business content to work and allows organizations to realize new value. Collaborating in the cloud, managing records, mitigating risk, capturing documents, improving employee productivity.


IBM ECM Features

  • Approval Process Control
  • Document Management
  • Indexing
  • Permission Management
  • Rich Text Editor
  • Rule Based Publishing
  • Search
  • SEO Management
  • Template Creation
  • Version Control
  • Access Controls
  • Archiving & Retention
  • Collaboration
  • Compliance Management
  • Document Assembly
  • Document Conversion
  • Document Delivery
  • Document Indexing
  • Electronic Signature
  • Email Management
  • Forms Management
  • Full Text Search
  • OCR
  • Print Management
  • Version Control
  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

IBM ECM Reviews

Faculty Professor

Jan 15, 2016
3.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not

Pros: IBM is a large company and has a complete suite of software and services. IBM also has wonderful support team

Cons: It does not address specific needs of our ecosystem. It also is not very intuitive and at time difficult to use b

Recommendations to other buyers: Make sure it fits into your ecosystem this is very important

A reliable solution for a enterprise-level company

Oct 02, 2015
2.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not

Pros: Platform is easily adjustable, has wide out-of-box capabilities of operating and integration. It allows to solve many hidden sub-problems that may be not obvious while developing a new ECM system. here's where File Net has you covered and good practices were already implemented before. IBM FileNet has a great set of connectors for data migration to and from Adobe, Cofax, XML import/export; perfectly works with Oracle, DB2, MsQL databases, IBM WebSphere, Tomcat application servers, allows to configure data model and user permissions as detailed as you may need.

Cons: Some components of platform cannot be modified so creating system architecture should be performed carefully to avoid future support difficulties. For some configuration you may need experienced IBM FileNet specialists because platform has its specific. Support and maintenance of the system also should be well prepared to easily detect problems in future (good logging mechanism, user activity journal, reporting, export configuration).

Recommendations to other buyers: Should be customized by qualified personnel as has a lot of customization points that are not obvious for a regular IT administrator or software developer. But if in right hands - will help to solve many business problems related to storing huge amounts of data with easy access to any of it anytime, document workflows for approval process or exchange formal paperwork, flexible permissions configuration.