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Appointment reminder tool for the healthcare industry with features such as patient surveys, website designing, messaging, reporting and more.

Product Details

Cloud-based healthcare management system that helps users with patient engagement, appointment reminders and patient communications.

Contact Details

West Corporation

https://www.west.com

Located in United States

Starting Price

  • Not provided by vendor
  • Contact West Corporation for pricing details.

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

TeleVox Features

Appointment Scheduling
Calendar Management
Email Reminders
IVR / Voice Recognition
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging
Admissions Management
Bed Management
Discharge Management
Historical Reporting
Patient Flow Management
Patient Location Tracking
Patient Monitoring
Real Time Reporting
Waiting Time Tracking
Appointment Confirmations
Appointment Scheduling
Bill Payment
Care Plans
Care Summaries
EHR-Agnostic
Health Record Access
Intake Forms
Lab Results
Prescription Renewals
Secure Messaging
Video Consultations

TeleVox Reviews

Overall
4/5
Ease of Use
4/5
Customer Service
5/5

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Reviewer's Role
Length of Use
Frequency of Use
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Alex C.
Director of Operations
Hospital & Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
May 11, 2018

“Simple and Easy Appointment Reminder System”

ProsWe have used Televox for years to remind patients of their upcoming appointments via automated voice calls. Customer support is very responsive when you would like to change something or if you experience technical difficulties. Patients can confirm or decline the appointment time by keying in a response. Emails are generated and sent to administrators when the necessary files are not uploaded to notify us that reminders were not done that day (validation tool).
ConsUploading system is a bit clunky and outdated. Televox added a text message option but it's not user friendly because it requires an opt in and it's not a true SMS message (it is delivered as an HTML).
Reviewer Source 
Source: Capterra
May 11, 2018