--- title: "CloudNine Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CloudNine Software - reviews, pricing plans, popular comparisons to other Electronic Discovery products and more." source_url: "https://www.capterra.com/p/119899/CloudNine/" page_type: "product" language: "en" --- # CloudNine Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CloudNine ## What is CloudNine? Simplify Your Electronic Discovery with our Easy-To-Use Processing and Review Tools. Easily Upload, Process, and Review eDiscovery Data. Process Your Data with CloudNine's On-Premise and Cloud-Based Software to Dramatically Reduce the Overall Costs of eDiscovery Processing. Free 30 Day Trial on-premise or cloud-based. ## What is CloudNine used for? [Electronic Discovery](https://www.capterra.com/electronic-discovery-software/)[Legal Document Management](https://www.capterra.com/legal-document-management-software/)[Investigation Management](https://www.capterra.com/investigation-management-software/) Top alternative Featured Overall rating Based on 52 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CloudNine?[Manage this product listing](https://www.g2.com/products/cloudnine-discovery-cloudnine/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CloudNine 4.8 (52) VS. [4.6 (269)](https://www.capterra.com/p/142299/Logikcull/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (52) Ease Of Use 4.5 (87) Value For Money 4.7 (40) Value For Money 4.5 (62) Customer Service 4.9 (52) Customer Service 4.8 (74) ## CloudNine alternatives [4.6 (13)](https://www.capterra.com/p/119752/Digital-WarRoom/reviews/) Starting price $1995.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Everlaw](https://www.capterra.com/p/137171/Everlaw/) [4.9 (87)](https://www.capterra.com/p/137171/Everlaw/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137171/Everlaw/) Highest Rated [GoldFynch](https://www.capterra.com/p/219762/GoldFynch/) [5.0 (10)](https://www.capterra.com/p/219762/GoldFynch/#reviews) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219762/GoldFynch/) [Lexbe eDiscovery Platform](https://www.capterra.com/p/73529/Lexbe-eDiscovery-Platform/) [4.6 (60)](https://www.capterra.com/p/73529/Lexbe-eDiscovery-Platform/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/73529/Lexbe-eDiscovery-Platform/) [View all alternatives](https://www.capterra.com/p/119899/CloudNine/alternatives/) ## FAQs about CloudNine Overview ### What problems does CloudNine solve? CloudNine helps legal teams solve slow, expensive eDiscovery review by speeding up large-data search, culling, tagging, and metadata-based filtering. It reduces manual review time, simplifies collaboration with outside counsel, and eases setup for firms without in-house IT. Paralegals, litigators, legal ops teams, and small to midsize law firms benefit most. Answer based on 41 reviews Overview ### Which roles and teams benefit most from CloudNine? CloudNine is most used by attorneys, paralegals, and litigation support teams that need to organize case documents, search evidence, and manage eDiscovery workflows efficiently. In-house counsel and legal operations leaders use it to streamline review, support investigations, and improve collaboration across firms, internal stakeholders, and case support staff. Answer based on 42 reviews Overview ### What company size and specific industries is CloudNine built for? CloudNine is designed for law firms, corporations, and eDiscovery service providers of various sizes that need a single platform for data collection, processing, and review. It is especially suited to organizations handling legal discovery work and managing large volumes of case-related data. Features and Usability ### What are the key features of CloudNine? CloudNine includes core eDiscovery and indexing features, with full-text and keyword search, metadata extraction, and document classification as the most cited tools. Reviewers also highlight document storage, archiving and retention, tagging and collaboration, plus access controls and audit management for review workflows and compliance. Answer based on 28 reviews Integrations ### Which third-party tools and platforms does CloudNine integrate with? CloudNine integrates with Cloud 9 Ortho and Rhinogram. These two connected platforms support daily orthodontic workflows and patient communication, giving CloudNine a focused integration set for practices that need coordination between treatment management and outreach tools. Answer based on 1 reviews Getting Started and Support ### How good is CloudNine customer support? CloudNine provides responsive customer support that many legal teams describe as helpful, friendly, and available when deadlines hit. Law firms, in-house teams, educators, and reseller partners often mention fast answers and hands-on assistance, though some users note added requests or specialized needs can affect cost or require extra configuration. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does CloudNine offer? CloudNine provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover topic-based learning, documentation offers written reference material, and videos provide recorded walkthroughs for self-paced review. Answer based on 6 reviews Getting Started and Support ### What customer support options does CloudNine offer, and how do users rate the experience? CloudNine offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as fast, friendly, knowledgeable, and quick to resolve issues, with help available even under tight deadlines. A few note occasional cost concerns for extra needs, but overall support experiences are strongly positive. Answer based on 30 reviews Features and Usability ### How easy is CloudNine to use? CloudNine makes eDiscovery review easy to learn and navigate for many legal teams. Attorneys, paralegals, small firms, and first-time users often find the interface intuitive, with simple search, tagging, and document review workflows, though some users still need training and find shared tagging tasks or advanced needs less straightforward. Answer based on 16 reviews ## Features AI summary Based on 168 Electronic Discovery reviews Capterra reviewers highlight these as the features buyers care about most when choosing electronic discovery software: - **Keyword Search** (**67%** of reviewers rated this feature as critical) - **Search/Filter** (**76%**) - **Full Text Search** (**74%**) CloudNine supports **Keyword Search** and **Full Text Search**, giving legal and compliance teams a way to locate relevant records quickly and review document content in more detail. However, it does not include **Search/Filter**. Instead, it offers **Metadata Extraction** (**53%**), which can help teams sort and assess files based on document properties and context, helping businesses speed up review work and improve accuracy during discovery. Keyword Search 5.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Identify specific keywords in documents Full Text Search 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Metadata Extraction 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Retrieval of embedded metadata that is present within a file Access Controls/Permissions 5.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Full Text Extraction 5.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Pull information from scanning entire documents Document Classification 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Assign categories, labels, tags, or attributes to documents for organization, search and storage CloudNine 15 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Storage: Store and organize documents in a centralized system - eDiscovery: Finding, identifying and collecting information for legal proceedings - Full Text Extraction: Pull information from scanning entire documents - Full Text Search: Search for specific words or phrases within a document or database - Indexing: Compile and organize data into specific metrics - Keyword Search: Identify specific keywords in documents - Metadata Extraction: Retrieval of embedded metadata that is present within a file - Topic Clustering: Identify topics to prioritize document research --- Get Advice We can help you find the software with the features you need. Features 4.6 (42) 4.6 Based on 42 reviews ## Pricing Value for money 4.7 (40) ### Starting price Free trial not available Value for money 4.7 (40) 4.7 Based on 40 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (52) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (52) 4.9 Based on 52 reviews ## User reviews Overall rating 4.8 Based on 52 reviews Filter by rating 5(41) 4(10) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent TA Taoheed A. Support Legal Services ### "CloudNine LAW " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2024 Pros The support is excellent. Cloudnine support has helped me through many a problem in a timely fashion, their knowledge of the application and the speed to resolution is outstanding. With most products, the support dictates the overall user experience, and I must say, I am very happy with the Cloudnine LAW, thanks to the support team. Cons Nothing comes to mind at the moment, however, my experience has been good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Brandon S. General Manager Legal Services ### "YOU NEED TO USE THIS SOFTWARE" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2024 Pros In my 27 years in this industry, I had never come across a software that is so user friendly and easily customizable. CloudNine Review far surpasses all of my expectations when it comes to searching. You can build easy or extremely hard searches with very little effort, and the results and accuracy are great! Combining the searching capabilities with the ability to easily create tag fields in multiple formats and tag the documents quickly on the fly has cut review time down drastically. I have also had great experiences with the staff at CloudNine. They are extremely responsive and the client services team I work with gives me the best experience of ANY vendor I have ever used in my career. I highly recommend this team and software!!! Cons I have yet to find anything that has truly disappointed me with this staff or software. Switched from [Relativity](https://www.capterra.com/p/119810/Relativity/) Reasons for choosing CloudNine I have looked at several different review solutions over the years, and this one just sticks out as the most user friendly, while still being amazingly robust. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MI Michael I. Director of Practice Support Law Practice ### "Michael I." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2024 My experience with CloudNine has been excellent. Their sales and support are top-notch, helpful, and friendly. Pros What I like about CloudNine Law PreDiscovery is that it is fast, nimble, and flexible. It allows me to take control of my eDiscovery projects, saves me time and the client money by allowing me to do more on projects versus outsourcing them. Cons Would like to see LAW PreDiscovery further developed to take advantage of more core processing power as computers become more powerful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Janet B. Consultant Management Consulting ### "Concordance databases" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2023 I have been very pleased with my experience. The support team has also always been very helpful despite the fact that I can't screenshare. We figure it out! Pros I find Concordance to be the easiest program for creating, updating, and searching databases. I love the fact that I can save a 'snapshot' of my work so I am not duplicating my efforts. The searches I did are listed right there. If I am in the midst of reviewing a large search, the 'snapshot' returns me to the last document I was reviewing in the search. It's great! The ease and swiftness of tagging documents far exceeds my expectations. It is easy to sort documents by date order. Cons I am thinking hard about what I would change and I can't think of anything at this moment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DO Daniel O. Application Dev Mgr, Litigation Technical Manager Law Practice ### "Litigation document collections, review and exhibit preparation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2023 Software has been great to work with and support has always been a positive experience to work with. Pros This is a great all in one tool for collections, reviewing and producing litigation documents. Witness prep kits easy to manage within document collection. Cons Document production can be slow with large source documents when producing to tif images. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Rick B. Paralegal Legal Services ### "Ready to go from the start." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 19, 2023 Pros Allows searching of the document pool as soon as they are loaded into the program. Cons I really don't have any major cons about using the program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GB Gail B. Firm Administrator and Paralegal Legal Services ### "CloudNine Review is the Solution for Document Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2023 CloudNine has been a positive change in our law firm. The technical personnel are responsive and ready to assist. They provide excellent training and, even when an issue gets complicated, are willing to assist so we meet deadlines and our productions are complete. All personnel we have dealt with have been professional and knowledgeable. Pros CloudNine was very easy to transition to (from Concordance). It is much more user-friendly and intuitive, especially when uploading new documents and productions. Cons The only negative I have with CloudNine is the user's inability to change the background coloring. When working for hours at a time on document productions a change of color would relieve eye stress. Reasons for choosing CloudNine We wanted to move into the cloud and Xera was much higher priced. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK julie K. TC Health, Wellness and Fitness ### "I'm on Cloud Nine" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2022 Pros Easy to navigate, and very intuative. I love being able to click along. Cons I wish that the search button always came up in the same spot. Switched from [OrthoTrac a Sensei product](https://www.capterra.com/p/231655/OrthoTrac/) The cloud! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Litigation Technology Manager Legal Services ### "Incredible Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2019 Incredible support team Pros I am a heavy user of LAW PreDiscovery, the endless things that can be done in this product. Cons I really don’t have anything that I dislike about them! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PT Pia T. Accounts payable specialist/Assistant Manager ### "I called with a connection issue and it was resolved in less that 5 minutes." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 30, 2018 Pros The ability to work from home if need be. The remote desktop is user friendly and very forgiving. Sage is a good program. Cons Sometimes while at work we lose connection but that is most likely our connection. Other than that all works well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/119899/CloudNine/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Everlaw vs CloudNine](https://www.capterra.com/compare/119899-137171/CloudNine-vs-Everlaw)