# CloudNine Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CloudNine the right Electronic Discovery solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119899/CloudNine/reviews --- CloudNine 4.8 (52) [View alternatives](https://www.capterra.com/p/119899/CloudNine/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CloudNine Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews BS Brandon S General ManagerLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “Combining the searching capabilities with the ability to easily create tag fields in multiple formats and tag the documents quickly on the fly has cut review time down drastically. “ May 29, 2024 BS Brandon S General ManagerLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “They are extremely responsive and the client services team I work with gives me the best experience of ANY vendor I have ever used in my career. “ May 29, 2024 BS Brandon S General ManagerLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “You can build easy or extremely hard searches with very little effort, and the results and accuracy are great! “ May 29, 2024 BS Brandon S General ManagerLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “CloudNine Review far surpasses all of my expectations when it comes to searching. “ May 29, 2024 ## Showing most helpful reviews Showing 1-25 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MP Michael P. Litigation Paralegal Legal Services Used the software for: Less than 6 months ### "Easy to learn, easy to use, great experience so far." September 13, 2017 5.0 Ease of use in managing complex discovery issues. Pros Love the UI and the ease of learning the software. It's very intuitive compared with other discovery management software and the attorneys pick it up in no time. It is also very speedy in pulling up docs and moving from one document to the next. No problems experienced in our first discovery project using this software. We were able to customize it to meet our needs nicely. Also love the fact that it's easy for each user to customize their own interface so the most important document coding elements are always at the top of the screen. No need to scroll through long windows of coding selections to find what you are looking for. This software is an outstanding alternative to other discovery management databases on the market, and comes at a great value. Cons Searches take a bit of work to catch on to, and I didn't really care for the fact that while global tag/field creation is so easy, it's much more difficult to alter or delete a field/tag once it has been created, and this requires admin rights. This was likely done intentionally to prevent users from accidentally deleting things, but I feel like it would be more useful to enable a user on location with some limited admin rights who has the ability to make these sort of alterations rather than the need to escalate a help ticket. Review Source Response from CloudNine Discovery September 15, 2017 Thank you for the review, Michael. Great comments and feedback. We will continue to work on providing you and all users the best eDiscovery experience possible. jK julie K. TC Health, Wellness and Fitness Used the software for: 2+ years ### "I'm on Cloud Nine" September 21, 2022 5.0 Pros Easy to navigate, and very intuative. I love being able to click along. Cons I wish that the search button always came up in the same spot. Switched from [OrthoTrac a Sensei product](https://www.capterra.com/p/231655/OrthoTrac/) The cloud! Review Source AC Aaron C. Operations Manager Used the software for: 6-12 months ### "Customer service is good. Do not like how we had to have support always do stuff for us. " August 24, 2017 4.0 Pros Tagging and OCR was good. Support was awesome. The searching and indexing features were helpful and the user interface took time to get used to but had no problems. Cons As I said, it was not cost effective for us to keep having to go back for anything extra we needed. Review Source Response from CloudNine Discovery August 28, 2017 Thanks for the feedback and the great follow-up call with Brian Kelley. We appreciate your affirmation of the platform and were heartened to hear it met and exceeded your requirements. NM Neil M. Account Manager Used the software for: 2+ years ### "CloudNine is intuitive, highly functional, yet maintains a very user friendly interface." September 1, 2017 5.0 I am able to consult on a higher level with this software in our tool bag. Pros My favorite feature is the ability to utilize extracted metadata fields alongside custom fields to run complex searches. Cons Clients are often confused when editing searches from a saved search, and often change the criteria of the saved search as the "saved search window" auto populates and overwrites. I would prefer to be able to lock a search. However, it's typically remedied after several reminders and training sessions. Review Source Response from CloudNine Discovery September 4, 2017 Thanks for the strong review Neil. We are grateful you took the time to share and will work to address the recommendations you made and accentuate the strengths you highlighted. BG Brian G. Co-Owner/CFO Legal Services Used the software for: 2+ years ### "Much simplier to use than other review software. Automatic load/processing great add-on feature!" August 15, 2017 4.0 Being a channel partner to generate a good margin on hosting revenue in reselling the software to our law firm customers! Pros New functionality for users to load own data. Quick culling/filtering options to reduce data for review. Easy to use boolean full text and metadata searching. Bulk tagging options reduce review time. Reports to export select data. Unlimited users with no extra charges. Reduced near-ready review storage fees. CloudNine Discovery provides great and responsive 24/7 customer support and always friendly and flexible. Have also recently enhanced Channel Partner program to help support reselling software for vendors more. Clint Lehew has always been great to work with and support us as a reseller partner. Cons Not able to change or customize folder structure after loading. Does not have advanced TAR-Predictive Coding option. Review Source Response from CloudNine Discovery August 15, 2017 Thank you very much for taking the time to share your comments on CloudNine. We truly appreciate it. JB John B. Counsel Law Practice Used the software for: Less than 6 months ### "CloudNine: Excellent value and service" January 5, 2017 4.0 I have used CloudNine since the Fall of 2016 to upload and process e-Discovery data. Their staff has been very helpful. The CloudNine document review system is easy to learn and intuitive. It is an excellent value. The one drawback is that the functionality is somewhat basic, although more than robust enough for most smaller scale reviews. The system is ideal for smaller to midsized law firms and corporation. Overall, I am very happy with the system. Pros Its simplicity and ease of use. If you have used other document review software you will find this easy to pick up with minimal training. Cons It's fairly basic. It lacks the more advanced features in the base package. You can add on features such as predictive coding for an additional cost. Review Source Response from CloudNine Discovery January 5, 2017 Thanks for the review John. We appreciate your use of CloudNine for your eDiscovery needs and look forward to sharing with you soon new features that will extend the capability of the platform and enhance your ability to leverage it for both basic and complex discovery efforts. KB Kelly B. Paralegal Law Practice Used the software for: Less than 6 months ### "CloudNine Review" January 5, 2017 5.0 I have been using CloudNine for a couple of months, and it is my first experience with e-discovery start-to-finish. I am very pleased with the platform. It is very user-friendly, and everyone, from sales to support and the client services team has been so great to work with. They have been available to answer any question I have, even when I call multiple times in one day; they are even responsive at night, on weekends, and holidays, which is so great when working on an inconvenient deadline. I will be recommending CloudNine to anyone I hear is looking for an e-discovery tool. Pros I like how intuitive and user-friendly it is. You don't have to have experience with e-discovery tools to be able to use it. I also really like that it is browser-based, so it can be used on almost any device anywhere. Cons None so far. Review Source Response from CloudNine Discovery January 5, 2017 Thanks for the great review Kelly. Our team is grateful for your comments and will continue to strive to deliver you great technology and service to support your eDiscovery efforts. AH Ann-Patton H. Law Practice Used the software for: 2+ years ### "CloudNine is a dream to what would have been a nightmare!" March 17, 2017 5.0 I have used CloudNine for three years. The customer service if phenomenal. The platform and search features are intuitive and easy to use. I love how using this product allows me to be more efficient with my time. The ease of collaborating aspects of my discovery project with associates and paralegals is a plus. I've never experienced a "crash" or a technical issues. It's been smooth sailing every time. Review Source Response from CloudNine Discovery March 17, 2017 Thank you very much for the kind review and we are excited that your experience with CloudNine has been positive. We will continue to work hard to ensure your eDiscovery efforts are enhanced with CloudNine. PT Pia T. Accounts payable specialist/Assistant Manager Used the software for: 1-2 years ### "I called with a connection issue and it was resolved in less that 5 minutes." August 30, 2018 5.0 Pros The ability to work from home if need be. The remote desktop is user friendly and very forgiving. Sage is a good program. Cons Sometimes while at work we lose connection but that is most likely our connection. Other than that all works well. Review Source SM Suzanne M. Adjunct Professor Used the software for: ### "Amazing People, Great Software" January 19, 2016 5.0 I contacted CloudNine with a last-minute request for help with the hands-on portion of an e-discovery class I taught at the law school with Donna Chesteen. The staff at CloudNine were amazing. They set up a custom data set for the students to search against, and spent time teaching Donna and me the basics of their system, and had us up and running in less than a day. The students were able to quickly learn the search tools and produce meaningful results for purposes of the class with minimal effort. We also demoed other cloud-based software for the class, but the students clearly preferred the CloudNine system. Cloud Nine is straightforward enough to figure out on your own, but powerful enough to handle the most complicated searches. Having seen it in action in the classroom, I am making the switch to CloudNine in my private practice. Review Source CA Chris A. Litigation Support Coordinator Used the software for: ### "Ondemand is great!" January 28, 2016 5.0 CloudNine not only provides flexible searching capabilities within their software, it also reliably retrieves result sets in seconds, even for large collections. Also, their processing and culling services have benefited our clients greatly on several projects; for example, they are currently helping us cull down a large data set of over 500 GB, saving our clients thousands of dollars in eDiscovery costs! We currently have 4 large databases hosted in Ondemand and will continue to use it for future cases. Review Source RC Robert C. CEO E-Learning Used the software for: ### "Quality of Service is important " March 17, 2017 5.0 From a quality of service point of view, cloudnine is an excellent company. They have a great product but even better the service is amazing. Pros Easy to use and vital to the legal process. Cons Needs more recognition Review Source Response from CloudNine Discovery March 17, 2017 Thanks Robert. We appreciate the comments on our product and support and absolutely will continue to work hard to help legal professionals in their eDiscovery efforts. AC Andrea C. Used the software for: ### "AZA Review" January 5, 2017 5.0 I had never used C9 before. After a detailed training, I was able to log on and use C9 as though I had been using it for years. Easy to navigate and use. Review Source Response from CloudNine Discovery January 5, 2017 Thank you very much Andrea. Your review is truly appreciated and we are excited that CloudNine is able to help with your eDiscovery review needs with a complete and easy to use platform. HC Hugh C. Used the software for: ### "Great Product" March 17, 2017 5.0 CloudNine is extremely easy to use and the customer service has been great. You can easily design the database coding fields to fit your workflow and specific needs. Review Source Response from CloudNine Discovery March 17, 2017 Hugh, we are grateful for the kind comments and look forward to supporting you and your eDiscovery efforts today and in the future. AF Andy F. Used the software for: ### "Overall positive experience" February 22, 2017 5.0 We used cloudnine on an e-discovery project and it proved very user friendly and helped with quick turnaround on project. Review Source Response from CloudNine Discovery February 22, 2017 Thank you very much for the positive review, Andy. We appreciate the feedback and will definitely focus on improving the areas you highlighted. DC Darlene C. Paralegal Used the software for: ### "User-friendly software " January 27, 2016 5.0 This software is very user-friendly. Any questions I had or problems I encountered were immediately resolved by the excellent customer service provided. I would highly recommend this product. Review Source MM Margaret M. Paralegal Used the software for: ### "Great database for both small and voluminous litigation matters. " December 17, 2015 4.0 User friendly software and great customer service! Review Source TA Taoheed A. Support Legal Services Used the software for: 2+ years ### "CloudNine LAW " September 17, 2024 5.0 Pros The support is excellent. Cloudnine support has helped me through many a problem in a timely fashion, their knowledge of the application and the speed to resolution is outstanding. With most products, the support dictates the overall user experience, and I must say, I am very happy with the Cloudnine LAW, thanks to the support team. Cons Nothing comes to mind at the moment, however, my experience has been good. Review Source BS Brandon S. General Manager Legal Services Used the software for: 2+ years ### "YOU NEED TO USE THIS SOFTWARE" May 29, 2024 5.0 Pros In my 27 years in this industry, I had never come across a software that is so user friendly and easily customizable. CloudNine Review far surpasses all of my expectations when it comes to searching. You can build easy or extremely hard searches with very little effort, and the results and accuracy are great! Combining the searching capabilities with the ability to easily create tag fields in multiple formats and tag the documents quickly on the fly has cut review time down drastically. I have also had great experiences with the staff at CloudNine. They are extremely responsive and the client services team I work with gives me the best experience of ANY vendor I have ever used in my career. I highly recommend this team and software!!! Cons I have yet to find anything that has truly disappointed me with this staff or software. Reason for choosing CloudNine I have looked at several different review solutions over the years, and this one just sticks out as the most user friendly, while still being amazingly robust. Review Source JB Janet B. Consultant Management Consulting Used the software for: 2+ years ### "Concordance databases" May 25, 2023 5.0 I have been very pleased with my experience. The support team has also always been very helpful despite the fact that I can't screenshare. We figure it out! Pros I find Concordance to be the easiest program for creating, updating, and searching databases. I love the fact that I can save a 'snapshot' of my work so I am not duplicating my efforts. The searches I did are listed right there. If I am in the midst of reviewing a large search, the 'snapshot' returns me to the last document I was reviewing in the search. It's great! The ease and swiftness of tagging documents far exceeds my expectations. It is easy to sort documents by date order. Cons I am thinking hard about what I would change and I can't think of anything at this moment. Review Source GB Gail B. Firm Administrator and Paralegal Legal Services Used the software for: 2+ years ### "CloudNine Review is the Solution for Document Management" May 9, 2023 5.0 CloudNine has been a positive change in our law firm. The technical personnel are responsive and ready to assist. They provide excellent training and, even when an issue gets complicated, are willing to assist so we meet deadlines and our productions are complete. All personnel we have dealt with have been professional and knowledgeable. Pros CloudNine was very easy to transition to (from Concordance). It is much more user-friendly and intuitive, especially when uploading new documents and productions. Cons The only negative I have with CloudNine is the user's inability to change the background coloring. When working for hours at a time on document productions a change of color would relieve eye stress. Reason for choosing CloudNine We wanted to move into the cloud and Xera was much higher priced. Review Source DO Daniel O. Application Dev Mgr, Litigation Technical Manager Law Practice Used the software for: 2+ years ### "Litigation document collections, review and exhibit preparation" May 22, 2023 5.0 Software has been great to work with and support has always been a positive experience to work with. Pros This is a great all in one tool for collections, reviewing and producing litigation documents. Witness prep kits easy to manage within document collection. Cons Document production can be slow with large source documents when producing to tif images. Review Source MI Michael I. Director of Practice Support Law Practice Used the software for: 2+ years ### "Michael I." January 23, 2024 5.0 My experience with CloudNine has been excellent. Their sales and support are top-notch, helpful, and friendly. Pros What I like about CloudNine Law PreDiscovery is that it is fast, nimble, and flexible. It allows me to take control of my eDiscovery projects, saves me time and the client money by allowing me to do more on projects versus outsourcing them. Cons Would like to see LAW PreDiscovery further developed to take advantage of more core processing power as computers become more powerful. Review Source RB Rick B. Paralegal Legal Services Used the software for: 2+ years ### "Ready to go from the start." May 19, 2023 5.0 Pros Allows searching of the document pool as soon as they are loaded into the program. Cons I really don't have any major cons about using the program. Review Source BG Bradette G. Project Manager Legal Services Used the software for: 2+ years ### "CloudNine offers ease of use and exceptional customer support." August 24, 2017 5.0 Offering a database that any level of experience user could review and perform tasks. Pros We really like the functionality and ease of use. We have various levels of database experience users and have found that most, if not all, are extremely comfortable in this database. It removes factors that are not necessary to review and tag/code documents. Also, the customer service and training is superior. You won't find a better trainer. Cons It is missing a couple of components that are specific to our litigation. However, I am not sure any of the datatbases out there have these capabilities, yet. If you ask CloudNine to configure something new for you, they will always do their very best. They continually strive to meet your needs. Review Source Response from CloudNine Discovery August 24, 2017 Thank you Bradette for the kind review. We are grateful to have the opportunity to support you in your eDiscovery efforts. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.