# Page 2 | CloudNine Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CloudNine the right Electronic Discovery solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119899/CloudNine/reviews --- CloudNine 4.8 (52) [View alternatives](https://www.capterra.com/p/119899/CloudNine/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of CloudNine ## Showing most helpful reviews Showing 26-50 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Litigation Technology Manager Legal Services Used the software for: 2+ years ### "Incredible Product" August 15, 2019 5.0 Incredible support team Pros I am a heavy user of LAW PreDiscovery, the endless things that can be done in this product. Cons I really don’t have anything that I dislike about them! Review Source EC ERNEST C. Paralegal Law Practice Used the software for: 6-12 months ### "CloudNine is an easy to use review platform which allow us to process and review data right away." September 26, 2017 5.0 Ease of use, cost savings, data load fast, and document retrieval is quick and easy. Pros The speed and ease of loading data and being able to review it immediately is a tremendous advantage over other Cloud based platforms. Cons Would like control over moving files from one folder to another. Would like additional functionality related to tagging and foldering files. Review Source Response from CloudNine Discovery September 28, 2017 Thanks very much Ernest. We appreciate your review and feedback and look forward to continuing to support your efforts. CB Chaz B. Intern Used the software for: 1-2 years ### "Google docs for coding" March 7, 2018 4.0 Pros Great collaborative functionality Has a lot of settings to code in a preferred style All data is hosted on their servers Cons Can be glitchy with too many users at once Has revision history but won't allow recovery if you delete something permanently Review Source BC Brian C. Senior Counsel Used the software for: ### "Long-Time User" January 4, 2016 5.0 In the spirit of full disclosure, I was once employed by this company, but have been in-house for several years since and have no current ties with the company or its ownership. I have used the software, and their other services, for many years, through several versions, since. I have also used many other tools over the years, and each have their pros and cons. When I need something that can easily be shared with outside counsel, reviewed by multiple people simultaneously, and provide a fast reliable output, with fairly robust searching, this is my go-to product. The key for me is that the web-based platform makes collaboration across different companies/firms simple and efficient without the requirement for large downloads or additional purchases. The platform is intuitive and I would recommend it for any projects where collaboration is necessary (it is also pretty good for a traditional review but that is not where I use this platform). Review Source RM Ryan M. Used the software for: ### "CloudNine Discovery is the cat's pajamas" December 9, 2015 5.0 CloudNine routinely impresses me with their superior customer service and automated tools that just work. We regularly upload a lot of data to CloudNine's automated hosting and discovery tool. Their software is easy to use and searching is flexible. Filtering and analytics allow for early data assessment. All of CloudNine's departments are courteous and helpful. Client Services quickly manages productions and dispositions, follows up with documentation for our records, and provides customized support to our clients. Our uploads are followed by automated updates that are handy for passing processing status to our internal teams. Help Desk assists us with all technical items including search logic, syntax, and segmenting for multiple document reviewers. Our Legal folks appreciate the easy-to-use Discovery interface and the quick access to free training. I'm grateful for all CloudNine does to save time and prevent stress. Review Source RG Robert G. Sales Legal Services Used the software for: 1-2 years ### "Experience" June 13, 2017 3.0 I had positive experience with the company . What ever my need they were able to help Pros Flexable, client service and their knowledge and experience in the space. They where able handle all request. Review Source MC Mayra C. Assistant General Counsel Oil & Energy Used the software for: 1-2 years ### "I am not very keen on technology so I found some features not as easy to navigate. " September 26, 2017 5.0 Pros Search features are very useful. The creation of folders to file different search categories is very good too. Cons I don't like that a search shows me chain emails. I would be ok to get all emails if the chain changed, but for those that just have identical content, i would live to get the last email in the chain to reduce the search timing. Review Source JH Jason H. IT Consultant Used the software for: 1-2 years ### "Top notch document production cloud based service!" September 12, 2017 5.0 Extremely easy to use cloud-based document management service. Pros CloudNine has excellent customer service - incredibly responsive and always solves the problem. I have uploaded several gigs to their platform and never had a problem. Cons The searching process is involved and requires a bit of training to make sure you are getting what you want - but once you have saved a few searches, it becomes a lot easier. Review Source Response from CloudNine Discovery September 15, 2017 Thanks, Jason. Great comments and we look forward to continuing to serve you. LH Lindsey H. Attorney Used the software for: 1-2 years ### "Generally really positive. " August 24, 2017 4.0 Pros The software is very user friendly. The searching and tagging features are great; they make going through large amounts of data much easier. Cons The biggest thing that would make a difference for me is the ability to print group tagged items all at once. The search features are wonderful, but the efficiency of using the software is somewhat diminished by having to open each document individually to print it. Review Source Response from CloudNine Discovery August 28, 2017 Thank you for the feedback, Lindsey. We truly appreciate it. We also appreciate your recommendations and will work to address them as we seek to make the product even more efficient for eDiscovery experts such as yourself. AA Andrew A. Intern Used the software for: Less than 6 months ### "It was a pleasent experience because documnets could be sorted and taged relativet easily" September 19, 2017 4.0 Pros I like how it could access and retain large files and had enough data space for the many different file types Cons When documents are sorted by their tags, some tags would not be shown in the search criteria when selecting previously tagge documents. Review Source Response from CloudNine Discovery September 19, 2017 Thanks, Andrew. We appreciate your feedback and look forward to continuing to serve you in your eDiscovery efforts. LW Lori W. Used the software for: ### "Great Customer Service and Support is always a PLUS!" March 17, 2017 4.0 CloudNine provides the right level of service for what we need and we were able to test the software and services out before making a decision on what particular services we wanted to sign up for. Customer Support team is fast, friendly, and responsive, and if they could not answer our questions immediately, they found out who could provide our team with the best recommendations. We have only been using CloudNine for a couple of months, but have been satisfied with our decision to choose CloudNine over their competitors. Review Source Response from CloudNine Discovery March 17, 2017 Appreciate the review Lori. We will work hard to continue the great service/support and we truly value your consideration of CloudNine. AR ANGEL R. Computer Engineer Used the software for: 2+ years ### "Excellent eDiscovery tool" August 10, 2017 5.0 Pros Easy graphical user interface, reduced learning curve. Must have for small firms. Fast implementation. Low cost (firm/and client). Cons Cannot think of any cons. Some suggestions, incorporate a charge back system for clients based of resources allocated by case. Review Source Response from CloudNine Discovery August 10, 2017 Thank you for your review, Angel. We appreciate the consideration, comments, and recommendations. DC Donna C. Attorney Used the software for: ### "Great Software and Customer Support" January 26, 2016 5.0 As an adjunct professor at a law school, I needed access to an e-discovery platform so my students could get some hands-on experience. We thought we had secured the software from another vendor but, when at the last minute we found out we wouldn't be able to use it, we contacted CloudNine. Without hesitation, they gave us access to 20 seats. It was a great experience and the software was very easy to use. I would definitely recommend this company both for the quality of its software and its dedication to customer support. Review Source AO Andrea O. Executive Assistant Utilities Used the software for: Less than 6 months ### "Great customer service and easy to use software!" August 15, 2017 4.0 I was able to complete an eDiscovery request fast and in a straight forward way. Pros Could have multiple users working on same task - this was a BIG plus! It was easy to tag/sort emails and convenient that the emails were broken down in 25 increments. Customer Service was excellent - very helpful and efficient. Cons When working on a project, it wasn't intuitive to include multiple users with the same tags; and clunky to add those users. Review Source Response from CloudNine Discovery August 15, 2017 We are appreciative of the kind comments and are grateful for the opportunity to work with and for you in your eDiscovery efforts. KG Katherine G. Senior Associate Used the software for: ### "Great E-Discovery Company!" December 17, 2015 5.0 We have worked with CloudNine Discovery on several cases, and have been quite happy with the service that we have received. Their support staff is responsive, friendly and helpful in assisting me with providing the technical information that my clients need. Their review platform, CloudNine, is robust, easy to use and ideal for a firm like ours where we don't have to buy and support the software. Review Source dS david S. Used the software for: ### "Cloudnine Review" March 17, 2017 5.0 I have been a channel partner with Cloudnine for a number of years. The product sells itself with its features, functionality and ease of use. The partnership and friendship with the people of Cloudnine is the icing on the cake. They are great business partners. Review Source Response from CloudNine Discovery March 17, 2017 Excellent David. Thank you for taking the time to share your thoughts. We truly appreciate it and are grateful for our partnership. AP Athena P. Practice Manager Law Practice Used the software for: Less than 6 months ### "Excellent experience with minimal need for training. The software is outstanding." September 12, 2017 5.0 The ability to get a platform set up expeditiously. Ease of use without complex programming. Pros Everything about this software is outstanding. From the ease of use to overall functionality, this product is now my number 1 choice. The project manager from Complete Legal also represents this produce extremely well, which was key to my selection. Review Source Response from CloudNine Discovery September 13, 2017 Athena, Thank you for taking the time to share your thoughts on CloudNine. We appreciate it and look forward to working for and with you in your eDiscovery efforts. PS Phil S. Used the software for: ### "CloudNine Rocks!" March 17, 2017 5.0 I've worked with CloudNine, specifically for many years and I can't say enough about them. Response time, knowledge, attentiveness, etc. are all top notch. CloudNine should take home the hardware. Review Source Response from CloudNine Discovery March 17, 2017 Phil, thanks for the great affirmation. We are appreciative of the comments and grateful to be able to support you and your team. CZ Crystal Z. Litigation Paralegal Used the software for: 1-2 years ### "Cloudnine is user-friendly." August 17, 2017 5.0 Pros It's easy to use. It's great at identifying significant documents and easy to share with our outside counsel. The customer service is great, and our clients love using it too. Review Source Response from CloudNine Discovery August 21, 2017 Thank you Crystal. We appreciate the opportunity to support your discovery efforts. MK Mukul K. Attorney Legal Services Used the software for: Less than 6 months ### "CloudNine review" August 18, 2017 5.0 A quick way to search for documents. Pros I like the ease of use and the UI is great. The search capabilities are pretty easy to use, too. Cons Converting documents into TIFF files and export is still a little slow. Review Source Response from CloudNine Discovery August 21, 2017 Mukul, thanks for the kind comments and we agree with you on Mr. Kelley's great support. Thank you for taking the time to share your considerations, we truly appreciate them. TO Trey O. Associate Attorney Used the software for: ### "Reviewed, analyzed and tagged 100,000+ documents as part of class action litigation" January 13, 2016 5.0 Overall great experience. Software is very user-friendly. Search filters were very helpful. Customer service was always quick to diagnose and solve any issues I ran into or answer any questions I had. I would definitely use this product and CloudNine in the future. Review Source RM Raj M. Used the software for: ### "Recommended Highly" March 20, 2017 5.0 I have known the team, for many years and I truly appreciate their hard work, knowledge, and high quality product. I recommend them regularly to my colleagues and friends. Review Source Response from CloudNine Discovery March 20, 2017 Appreciate the kind review Raj. Thanks for taking the time to share. EM Emily M. Associate Used the software for: Less than 6 months ### "Good - but needed help to understand the platform. " September 26, 2017 4.0 Pros Various and many options for tagging. I liked that you could create your own tags and then set their visibility and use for others across the platform. Cons Not very user friendly. I took the tutorial in order to figure out what I was doing, and I still had a hard time. Also, it was complicated by the fact that we had multiple individuals attempting to tag. Review Source JG Jessica G. Used the software for: ### "Very Pleased with CloudNine's Services" March 20, 2017 5.0 Our law firm has found CloudNine to be very user-friendly and has helped us to organize and prepare for a number of cases. Review Source Response from CloudNine Discovery March 20, 2017 We thank you for sharing your experience, Jessica. SP Stephanie P. Assistant to Attorney Used the software for: ### "Discovery Production" December 7, 2015 5.0 This software is easy to use and allows us to upload and download documents as they become ready, saving us both time and money by eliminating the need for postage. Review Source Similar Products Featured