# ZDiscovery Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ZDiscovery the right Compliance solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119913/Z-Discovery/reviews --- ZDiscovery 4.5 (14) [View alternatives](https://www.capterra.com/p/119913/Z-Discovery/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ZDiscovery Ease of use 4.6 Customer Service 4.6 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Legal Administrative Assistant Hospital & Health Care Used the software for: 2+ years ### "Very user friendly" November 14, 2017 4.0 Pros I use this for creating legal holds. Easy to use and navigate through the system. Great tracking and integration with our systems. Review Source Response from Zapproved January 4, 2018 Thank you for your feedback! Please always feel free to reach out to your Customer Success Manager with any questions or challenges. SC Steve C. Director Hospital & Health Care Used the software for: 2+ years ### "Zapproved Legal Hold Pro (LHP) / Digital Discovery Pro (DDP)" January 30, 2020 5.0 The initial business problem we solved was to automate and standardize legal hold / preservation notices. Having an audit trail of acknowledgement of the legal hold has been very beneficial. Our experience with ZDiscovery / Zapproved has been very positive from the software solution as well as the people at Zapproved. Very knowledgeable, professional, friendly and responsive to requests for training, assistance, and very good at listening and implementing suggestions from their user community, at least from our perspective. Pros Legal Hold Pro - Ease of use to set up and monitor matters. Auto-reminders to keep custodians apprised of their obligations. Virtual user group and webinars have proven to be very enlightening to learn how others are maximizing the use of Legal Hold Pro. Documentation is well written, very good visual illustrations of screens and how to use the various components of the system. Support has been responsive to questions. Zapproved listens to its customers' comments regarding experience and needs and implements as many and as soon as practical. Digital Discovery Pro - Pretty easy to use even for individuals who may not be as familiar or comfortable with technology. Learning curve was minimal and had users up and reviewing, analyzing and tagging information in fairly order. Cons Would appreciate more examples of best practices used by users of Legal Hold Pro. This is not a complaint about the product, just a benefit to help speed adoption and usefulness of the product. Very powerful functionality available in Legal Hold Pro. Taking advantage of others learnings and use cases is an effective and efficient way to deploy the solution. Digital Discovery Pro hasn't been of as much value simply because of the volume of data that we have and the way the model works. This has been an issue for us throughout our experience with the eDiscovery software solution for the middle portion of the EDRM cycle. Having to use other products for Preservation and Collection has also been a challenge for our organization. Review Source Response from Zapproved February 3, 2020 Steve, thanks so much for your thoughtful review! We've put a lot of work into keeping our documentation easy to use, as well as making sure we fully hear and understand customers' questions and concerns, so it's great to hear that our efforts are as useful as we want them to be. We're in the process of creating more resources regarding Legal Hold Pro best practice examples and use cases. Thanks for your continued support of Zapproved products! MG Mike G. Sr. Discovery Advisor Used the software for: Less than 6 months ### "Limited use of software to date but seeing potential value." November 14, 2017 3.0 Pros Removes a number of "hops" in the process between identification and collection. This improves the user experience tremendously. Cons Still requires offline selection/tracking of targeted HD collection. Would like to see the automation of targeted folder selection. Review Source Response from Zapproved January 4, 2018 Thank you for your feedback! Zapproved is focused on expanding the cloud sources we collect from and advancing collection capabilities from the cloud-based respositories we currently integrate with, including: Office 365, Exchange, Gmail, OneDrive, Sharepoint and Box. For HD collections, we're focused on working with best-in-class partners to support our customers and will continue to expand our partner network. We currently partner closely with with Code42 - the leader in cloud-based endpoint data protection and recovery to easily apply preservation holds to custodian computers directly from Legal Hold Pro. SG Shelly G. Litigation Legal Analyst II Telecommunications Used the software for: 2+ years ### "Z-Discovery Review Legal Holds in the Corporate World" July 13, 2016 5.0 I issue several holds in Legal Hold Pro. I find this software very user friendly in creating the hold itself, and in adding custodians, but creating the hold is not my favorite part. I have times I need to find legal holds that relate to each other, or have the same custodians, or I may need to see how many holds are under one custodians name, Legal Hold Pro can do this. The reporting options are amazing. I really feel this is the key to the software. The fact that I can pull a hold report personalized to me with extreme detail showing all custodians, issue date, etc. this is so helpful in a sanity check for me. This help me to stay in-check with all my legal holds. I am not disappointed in the software at all. I really have not experienced any issues. I believe the software is only getting better with the new advancements being made and with the new perk of being able to see all holds even if you are not the owner of the hold is really nice. I understand the protection of not being able to edit someone else's hold and that is fine, but being able to see someone else's hold save so much time if you just need language or if you need to see custodians on the holds. This software push was a great idea! I truly like the tagging system. This so helps with knowing if the custodian is still and employee at the company or if the person is gone, if there is something special about this custodian that needs to be handled differently than other custodians, etc. this is very helpful. Pros I like the reports the software generates. The reports save time in trying in tracking your legal holds, custodians, tags, etc. I run a legal hold report every week to make sure I have not failed to release a hold, to see where I stand on how many holds I have at this time, and how old the holds are so I can follow up on the cases and see where we are on them. The reports help me so much to keep myself in check with what I have going on with my holds. Cons The least thing I have found about the software and I really had to think on this because I am not disappointed at all, is the font issues. Sometimes when you are working within the software itself the font will change differently then the sentence above so I have to be very careful that I watch the font and size of font but this is the only issue I have ever had. Review Source tW tonya W. Paralegal Hospital & Health Care Used the software for: 1-2 years ### "Excellent Customer Service" November 14, 2017 4.0 This software makes it so much easier to manage our litigation holds. Our previous system was very old and tedious to manage. This system makes it much easier to manage custodians, holds and compliance rates. Pros I like the fact the system is very intuitive to use. It's almost like you have to try really hard to make a mistake. If you have basic computer skills anyone can navigate well in this site. The set up is logical and makes sense. Cons I don't have too man cons, but I wish there was an easier way to set up reports for multiple people. It can get very tedious setting up report. There needs to be a way to duplicate a report instead of starting from scratch. Review Source Response from Zapproved January 4, 2018 This is great feedback. Legal Hold Pro currently provides the option to assign a report subscription to multiple people. We'd love to better understand what you're looking for to help identify the best solution to meet your needs. Your Customer Success Manager will be reaching out to you! LG Lori G. Senior Paralegal Insurance Used the software for: 2+ years ### "Legal Hold Pro is a Great Tool" July 22, 2016 5.0 My organization was managing legal holds with email and spreadsheets prior to implementing LHP. After viewing multiple vendors offering an automated legal hold tool, we chose LHP because of how easy it is to use. Pros Unlike many other legal hold offerings, LHP is incredibly user friendly and has so many features that work for us. The support team is highly responsive. I also love that the Zapproved team is constantly updating and improving the product. Cons There are additional functionalities that would be nice to have. For example, I would love for custodians to be able to view their interview responses without have to re-accept the hold.... Review Source TS Tondre S. Manager Legal Support Oil & Energy Used the software for: 2+ years ### "Positive Review" February 3, 2020 5.0 My overall experince with ZDiscovery has been extremely positive. The entire company is extremely helpful and personable. They reach out to us time after time to ensure we are having a good experience and to help educate us on all aspects of the products. I couldn't be happier. Pros This software isn't intimidating. With some tools, you feel you need a week-long training session just to turn it on, but not with Zapproved. You are up and running within minutes, and you feel like a pro very quickly. Cons Some of the searching in LHP seems a bit cumbersome, but honestly, if I did it more often, I think I would feel differently. Review Source Response from Zapproved February 7, 2020 Thanks for the review, Tondre! We strive to get users comfortable with our software as quickly as possible. It's great to hear that you're able to hit the ground running with ZDiscovery - that's just what we're aiming for! AM Andrea M. eDiscovery Analyst Legal Services Used the software for: 1-2 years ### "I administer legal holds for Southern California Edison." November 14, 2017 5.0 Pros I like the efficiency of the approach, and the great team of people who support it. Cons The application needs further development based on the continued use and application in the industry. Review Source Response from Zapproved January 4, 2018 Thank you so much for your feedback. We prioritize continual refinement, optimization and expansion of capabilities for our products and services, so please know we're getting better and better all the time to fit your needs. RR Robert R. Deputy General Counsel Oil & Energy Used the software for: 2+ years ### "Necessity is the mother of invention, and this software is necessary." November 17, 2017 4.0 Protecting the company from evidence spoliation claims. Pros In my experience, the thing that I like best about the Zapproved Software is its ease of use and the reception I get from the recipients. Cons In my experience, the thing that I like least about the Zapproved Software is that it is hard to alter templates. Review Source Response from Zapproved January 4, 2018 This is great feedback. We've pinged your Customer Success Manager to connect with you to discuss template management best practices. JF Jered F. Senior Paralegal Used the software for: 1-2 years ### "Good system that offers more than what we need." November 17, 2017 4.0 Pros We like the ease of use and streamline interface. The system is also very intuitive and clean for internal customers. We have never received any complaints about the system. Cons It is overkill for us. We are not able to extract enough value from the product because of low volume of litigation. Review Source Response from Zapproved January 4, 2018 Thank you for sharing, Jered! Many of our customers utilize Legal Hold Pro for use cases beyond managing legal holds. This includes leveraging the system to distribute and gather acknowledgement of policies or contracts such as employee handbooks or non-disclosure agreements. Your Customer Success Manager will be in touch to share other unique use cases to consider. TR Thomas R. Specialist, Global HR Compliance Outsourcing/Offshoring Used the software for: 2+ years ### "Great tool and even better support" November 17, 2017 4.0 Pros Real time monitoring of Legal Holds and reporting/tagging functionality. Auto syncing of active director so all contacts stay up to date. Cons At times automated reports are delayed via email. Customizable report names via email as an option would be extremely beneficial. Review Source CK Connie K. Sr Paralegal Hospital & Health Care Used the software for: 1-2 years ### "Good. " November 21, 2017 5.0 Pros Interface, functionality, and automation. Most drop down menu options are easy to locate and choose. Cons Hidden buttons. There are functions and options in the gear icon that could be more easily and quickly accessed if they were on the main interface. Review Source Response from Zapproved January 4, 2018 This feedback is incredibly valuable to our User Experience Team. A Customer Success Manager will be in touch with you to gather more feedback on how we can improve the user interface to be more intuitive. Thank you for sharing! SF Sara F. Used the software for: ### "Brief Review" January 10, 2017 5.0 These are awesome: ease of use; nice clean interface; reports. Would like to see if I can get an email from the system when the interview questions are complete or when the acceptances are complete. Review Source SM Shannon M. Paralegal Used the software for: 6-12 months ### "Legal Hold Pro is a great program! " November 15, 2017 5.0 Pros Easy to use! Trainers are very knowledgeable and helpful. User friendly. Intuitive. Excellent program. Cons Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.