Beam Software

BEAM

4 / 5 5 reviews

Who Uses This Software?

Small to Mid sized Collection agencies and or debt buyers


Average Ratings

5 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Volume based seat licenses
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Beam Software
  • www.beamsoftware.com/
  • Founded 2008
  • United States

About BEAM

Debt buying and collection software with real-time, online payment processing.


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BEAM Features

  • Agency Management
  • Auto Dialer
  • Automated Notices
  • Callback Scheduling
  • Client Management
  • Commission Management
  • Compliance Management
  • Contact Management
  • Credit Bureau Reporting
  • In-House Collections
  • Payment Plans
  • Transaction Management

BEAM Reviews Recently Reviewed!


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Feature Rich Software Sometimes Hindered by Bugs & Poor Support

Apr 17, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The people at Beam have created a generally solid piece of collection/debt buying software. They have added many features over time that really enable us to do just about everything we need to do.

There is a nice web portal to go along with it that they're always adding new features to (such as recently, mass updates to data fields through a web UI).

It's relatively easy software to maintain from an IT perspective as well.

Compared to other collection software I've seen and used, I think they've got a good thing going except for my clear set of cons below.

Cons: Every time there is a version update, we end up discovering several bugs which can take months to fix. Sometimes it's a somewhat major issue which can be very frustrating. Need better QA for sure.

Support tickets can often sit open for months at a time with little to no response (even if we beg for one). This has been an issue for several years for our organization. I understand people get busy, but not responding to a request for an update 1 month since the last one on 20+ open tickets can also be very frustrating.

There is no official documentation. There is on-site training when you purchase (which i wasn't here yet for) and some docs on their doc site that are mostly 2-3 years outdated. This leads to support tickets or self-discovery.

It is also a bit pricey, comparatively. We have MFT software where the maintenance is 1/10th of what we pay annually for this.

BEAM SOFTWARE REVIEW

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrations and workflow automations.

Overall: We partnered with BEAM software over a year ago and have been very pleased with all that was promised and delivered. Very satisfied and great people to work with.

Recommendations to other buyers: I tested and demoed many other software platforms prior to selecting beam and I've had no regrets with our decision.

Great Product!!

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This platform provides ease of use and had the ability out of the box to meet our needs where other software could not do that even after we customized them. They have a great customer service and support team.

Cons: I have not found anything that I have not liked so far.

Overall: This software has a ton of power behind it. It is very user friendly and intuitive by design. This system out of the box has solved the problems that we were having with other systems even after we customized them. I cant speak highly enough of this solution and the customer service they provide.

Recommendations to other buyers: If you are looking for a new collection software I would highly recommend setting up a demo with Beams sales team. You will not be disappointed!!

beam review

Apr 04, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Cons: MASKING OPTIONS, EDITING OPTIONS, NOT BEING ABLE TO RESTRICT ACCOUNTS CORRECTLY. ALL CONS HAVE BEEN DISCUSSED WITH TOM AND HAVE NOT YET BEEN ADDRESSED.

Overall: There are things that need to be changed within the software. Some things really need a face lift to assist the debt buyer. I hope that beam will take these concerns serious and get to work on making the changes that are needed.

Great team and support, processes are very manual.

Apr 04, 2017
3/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: The support team is just wonderful. Couldn't ask for a team that is more committed to trying to help their client. The system however requires all processes to be manually processed to the point that errors and omissions are frequent creating servicing and reporting issues. The amount of overtime I have to pay my employees is overwhelming just to manually process everything. the system is very easy for agents, loading business but data exports and formatting creates issues.