Who Uses This Software?

Small to Mid sized Collection agencies and or debt buyers


Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Pricing Details
    Volume based seat licenses
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Beam Software
  • www.beamsoftware.com/
  • Founded 2008
  • United States

About BEAM

Debt buying and collection software with real-time, online payment processing.


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BEAM Features

  • Agency Management
  • Auto Dialer
  • Automated Notices
  • Callback Scheduling
  • Client Management
  • Commission Management
  • Compliance Management
  • Contact Management
  • Credit Bureau Reporting
  • In-House Collections
  • Payment Plans
  • Transaction Management

BEAM Reviews Recently Reviewed!

BEAM SOFTWARE REVIEW

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Integrations and workflow automations.

Overall: We partnered with BEAM software over a year ago and have been very pleased with all that was promised and delivered. Very satisfied and great people to work with.

Recommendations to other buyers: I tested and demoed many other software platforms prior to selecting beam and I've had no regrets with our decision.

Great Product!!

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: This platform provides ease of use and had the ability out of the box to meet our needs where other software could not do that even after we customized them. They have a great customer service and support team.

Cons: I have not found anything that I have not liked so far.

Overall: This software has a ton of power behind it. It is very user friendly and intuitive by design. This system out of the box has solved the problems that we were having with other systems even after we customized them. I cant speak highly enough of this solution and the customer service they provide.

Recommendations to other buyers: If you are looking for a new collection software I would highly recommend setting up a demo with Beams sales team. You will not be disappointed!!

beam review

Apr 04, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Cons: MASKING OPTIONS, EDITING OPTIONS, NOT BEING ABLE TO RESTRICT ACCOUNTS CORRECTLY. ALL CONS HAVE BEEN DISCUSSED WITH TOM AND HAVE NOT YET BEEN ADDRESSED.

Overall: There are things that need to be changed within the software. Some things really need a face lift to assist the debt buyer. I hope that beam will take these concerns serious and get to work on making the changes that are needed.

Great team and support, processes are very manual.

Apr 04, 2017
3/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: The support team is just wonderful. Couldn't ask for a team that is more committed to trying to help their client. The system however requires all processes to be manually processed to the point that errors and omissions are frequent creating servicing and reporting issues. The amount of overtime I have to pay my employees is overwhelming just to manually process everything. the system is very easy for agents, loading business but data exports and formatting creates issues.