# BEAM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about BEAM Software - reviews, pricing plans, popular comparisons to other Debt Collection products and more. Source: https://www.capterra.com/p/119954/BEAM --- # BEAM Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) BEAM ## What is BEAM? Windows-based solution that helps businesses manage with collection, recovery, vendor outsourcing, purchasing, and auditing debts. ## What is BEAM used for? [Debt Collection](https://www.capterra.com/debt-collection-software/) Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BEAM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.beamsoftware.com&name=BEAM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BEAM 3.1 (7) VS. [### COLLECTMORE](https://www.capterra.com/p/159996/CollectMORE-2-0/) [4.3 (6)](https://www.capterra.com/p/159996/CollectMORE-2-0/#reviews) Starting Price Contact vendor Starting Price $5.99 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.9 (7) Ease Of Use 3.8 (6) Value For Money 2.7 (7) Value For Money 4.3 (6) Customer Service 3.0 (7) Customer Service 4.0 (6) ## BEAM alternatives [Arbeit Dialer](https://www.capterra.com/p/172113/Arbeit-Dialer/) [5.0 (1)](https://www.capterra.com/p/172113/Arbeit-Dialer/#reviews) Starting price $0.03 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/172113/Arbeit-Dialer/) [Collection-Master](https://www.capterra.com/p/79473/Collection-Master/) [2.0 (2)](https://www.capterra.com/p/79473/Collection-Master/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/79473/Collection-Master/) [DebtCol](https://www.capterra.com/p/143672/DebtCol/) [4.3 (17)](https://www.capterra.com/p/143672/DebtCol/reviews/) Starting price $220.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/143672/DebtCol/) Highest Rated [Enhanced People Search](https://www.capterra.com/p/109491/Debt-Collection-Skip-Tracing/) [5.0 (2)](https://www.capterra.com/p/109491/Debt-Collection-Skip-Tracing/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/109491/Debt-Collection-Skip-Tracing/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automated Notices 1.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Send automated reminders and notices to clients on overdue payments Commission Management 1.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Tracking, calculating, and paying commissions and earnings to employees Credit Reporting 1.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Report customer payment history and outstanding debts to credit bureaus Callback Scheduling 1.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Schedules callback times Client Management 1.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Compliance Management 1.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier BEAM 12 features System that automatically dials calls Send automated reminders and notices to clients on overdue payments Schedules callback times Manage contact details and communication with clients For third-party collection agencies Tracking, calculating, and paying commissions and earnings to employees Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Report customer payment history and outstanding debts to credit bureaus For first-party debt collectors Manage plans with a set payment schedule that help customers pay outstanding debt Manage, record and track all business exchanges in form of money and its related interactions in the system Features 2.9 (7) 2.9 Based on 7 reviews ## Pricing Value for money 2.7 (7) ### Starting price Contact vendor for pricing Free trial not available Value for money 2.7 (7) 2.7 Based on 7 reviews ## Support, customer service and training options Customer Service 3.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (7) 3.0 Based on 7 reviews ## User reviews Overall rating 3.1 Based on 7 reviews Filter by rating 5(2) 4(1) 3(2) 2(0) 1(2) Mentioned topic Sorted by most recent CM cliff m. President Financial Services ### "Customer service is not what they promised it would be" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 31, 2024 It took 9 months to convert our data. During that time communication was scarce. I had to constantly ask for updates and next steps. After the conversion we had approximately 2 weeks of training. There is no way anyone can learn a new software in 2 weeks. There are simply to many day-to-day tasks that need to be relearned and there weren't any manuals for training so anytime you have an issue you had to reach back out to "support" for instructions or clarification. There were "bugs" in the system that caused you to think you were doing it wrong only to be told "oh that feature hasn't been built out" or "yea we knew about that issue". Pros the sales guy (who left before we went live) Cons There are only 3 people on support staff (including the owner) they would make you feel like you were an idiot because they didn't understand your needs or didn't "use to do it that way at their other companies". Switched from [Latitude by Genesys](https://www.capterra.com/p/231505/Latitude-by-Genesys/) We wanted to go to a cloud based solution that would suit our needs. It ended up being a far less superior product. After less than 3 months we went back to our old software provider. Beam advertises "tailoring BEAM to your specific needs, and providing essential ongoing support. The Beam Software Support Team helps you eliminate timely, costly, and complex installations and rollouts." i don't agree with any thing they claim. Reasons for choosing BEAM we wanted to go to a cloud based solution that offered the level of support to maintain compliance and be able to continue to serve our clients in the most efficient way possible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Mela M. VP-BUSINESS DEVELOPMENT Financial Services ### "DO NOT USE THIS SOFTWARE! BEWARE! DO YOUR RESEARCH!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 30, 2024 OVERALL EXPERIENCE was literally a NIGHTMARE from day one. Not only did it take 9 mos for them to complete a conversion , which should have only taken a few weeks MAX. Once we got over, we regretted it every SINGLE DAY after. From errors and bugs, to system features and functionality inaccuracies we couldn't keep up with our day to day tasks while bleeding money. EVERY DAY was some mistake or error that we had to work on with zero to little support/assistance. BEAM software platform is a joke. With many parts of it NOT EVEN BUILT OUT YET. When brought to their attention - There was no ETA on implementing any fixes. Even found errors MYSELF in their accounting system where money was owed to US and then advised it was a BUG! then the \[sensitive content hidden\] had the audacity to TELL US TO GET AN ACCOUNTANT?? Funny, We have never needed an accountant in 35 years and now all of a sudden because YOUR software cant perform SIMPLE Accounting tasks- WE NEED an accountant? The \[sensitive content hidden\] is NOT even willing to listen to any suggestions for updates/better performance with most of our questions not even being answered. Or even being able to BE ANSWERED, simple questions were DRAWN OUT to an email frenzy for days vs. just picking up the phone. Horrible communication. BEAM software doesn't even have a way to report your debtors to the credit bureau, which is like the main essential to run a business in collections. The 3rd party vendor they use TSB was also SHOCKED with the lack of knowledge \[sensitive content hidden\] had on reporting credit files. WE ARE NOT A SOFTWARE COMPANY we are business owners that trust the software company to complete tasks with compliance. With Latitude (our prev software) we literally clicked a BUTTON that sent all accounts to the credit bureaus. (which \[sensitive content hidden\] so arrogantly stated he didn't believe us ) We were even slapped with a lawsuit due to inaccuracies in reporting!!!! Also, been cut off by one of the major Credit bureau agencies due to having to retract a HUGE file. This company needs to be shown for what they really ARE. Definitely our fault for TRUSTING a company just because they were at a conference. THEY ARE NOT ANYTHUNG THEY CLAIM TO BE! Pros NOTHING! Misrepresentation/breach of contract. Cons EVERTHING! This company has literally the worst software platform I have ever seen in my 20 years in the industry. - BUGS, inaccuracies, horrible functionality, features left to be "built" out, no accounting tools whatsoever, call dialers don't even work accurately, staff is RUDE and demeaning, no credit bureau reporting functionality AT ALL, ERRORS, Value of the software, insufficient TRAINING/SUPPORT, ORGANIZATION of the platform, the inability to do daily simple tasks. Switched from [Latitude by Genesys](https://www.capterra.com/p/231505/Latitude-by-Genesys/) We were in a vulnerable situation when our server crashed and was misled, lied to and didn't do our research. Thinking the grass was greener based on the lies they sold to us. Lesson learned, DO YOUR RESEARCH before trusting a company. Even the sales person doesnt even work there anymore, wondering why? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VM Vincent M. Manager, IT Systems & Development Financial Services ### "Feature Rich Software Sometimes Hindered by Bugs & Poor Support" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 April 17, 2018 Pros The people at Beam have created a generally solid piece of collection/debt buying software. They have added many features over time that really enable us to do just about everything we need to do. There is a nice web portal to go along with it that they're always adding new features to (such as recently, mass updates to data fields through a web UI). It's relatively easy software to maintain from an IT perspective as well. Compared to other collection software I've seen and used, I think they've got a good thing going except for my clear set of cons below. Cons Every time there is a version update, we end up discovering several bugs which can take months to fix. Sometimes it's a somewhat major issue which can be very frustrating. Need better QA for sure. Support tickets can often sit open for months at a time with little to no response (even if we beg for one). This has been an issue for several years for our organization. I understand people get busy, but not responding to a request for an update 1 month since the last one on 20+ open tickets can also be very frustrating. There is no official documentation. There is on-site training when you purchase (which i wasn't here yet for) and some docs on their doc site that are mostly 2-3 years outdated. This leads to support tickets or self-discovery. It is also a bit pricey, comparatively. We have MFT software where the maintenance is 1/10th of what we pay annually for this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TH Tim H. Presideny Financial Services ### "BEAM SOFTWARE REVIEW" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2017 We partnered with BEAM software over a year ago and have been very pleased with all that was promised and delivered. Very satisfied and great people to work with. Pros Integrations and workflow automations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jacob C. CEO Financial Services ### "Great Product!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2017 This software has a ton of power behind it. It is very user friendly and intuitive by design. This system out of the box has solved the problems that we were having with other systems even after we customized them. I cant speak highly enough of this solution and the customer service they provide. Pros This platform provides ease of use and had the ability out of the box to meet our needs where other software could not do that even after we customized them. They have a great customer service and support team. Cons I have not found anything that I have not liked so far. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP jeremy p. President ### "beam review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 4, 2017 There are things that need to be changed within the software. Some things really need a face lift to assist the debt buyer. I hope that beam will take these concerns serious and get to work on making the changes that are needed. Cons MASKING OPTIONS, EDITING OPTIONS, NOT BEING ABLE TO RESTRICT ACCOUNTS CORRECTLY. ALL CONS HAVE BEEN DISCUSSED WITH TOM AND HAVE NOT YET BEEN ADDRESSED. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Kelly B. ### "Great team and support, processes are very manual. " 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 4, 2017 The support team is just wonderful. Couldn't ask for a team that is more committed to trying to help their client. The system however requires all processes to be manually processed to the point that errors and omissions are frequent creating servicing and reporting issues. The amount of overtime I have to pay my employees is overwhelming just to manually process everything. the system is very easy for agents, loading business but data exports and formatting creates issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/119954/BEAM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)