# Page 2 | TaxCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TaxCloud the right Sales Tax solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/119968/TaxCloud/reviews --- TaxCloud 3.5 (73) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of TaxCloud ## Showing most helpful reviews Showing 26-50 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BW Brent W. Administrator Computer Software Used the software for: 1-2 years ### "Shady and Unsupportive Operation - Avoid" May 3, 2021 2.0 While the actual software works fine, I absolutely cannot recommend a company that treats their customers like this. I feel like we got the bait and switch treatment and their staff was not entirely forthcoming about the pricing changes, and instead of treating my company like a valued customer they coldly shut us down for the sake of two months worth of charges with a single sentence: "We can not issue refunds for services rendered." When our business picks up again after COVID eases up, we'll be using a different service, even if it costs more. Support and customer service really matters, and TaxCloud severely lacks it. This entire experience shows me that they care more about their monthly charges than keeping satisfied customers. Pros Before their pricing model changed, it was a perfect solution for small companies who needed just the basics of sales tax support. It was fairly easy to integrate, and reported accurately. Cons I have no cons about the software itself, just the company. Their pricing model changed in January 2021 from a free model under one of their plans to a paid model. They notified clients in December that would be happening. However, I called and spoke with one of their support agents (when you actually COULD call someone) and asked if my plan would also be changing to a charged model. He told me "I don't believe your plan will be changing, but I'll ask about it and get back to you through email if it is." I never heard back. Then in March I got hit for a bill. I immediately contacted support and was told that yes, my plan was now charged a monthly fee. I immediately closed the account. Then, I got hit with another monthly charge in April because my site had 7 (SEVEN) API calls towards the end of March before the account was closed. After writing support for a refund, the exact reply from their finance department was, "We can not issue refunds for services rendered." Review Source Response from TaxCloud July 2, 2021 Hi Brent - Thanks for the review. A few comments on your post. First, we apologize if your service experience was poor. Regarding pricing, yes, we did make a change in January 2021 the basis of which were changes that no longer allowed us to offer fully free services in our member states, they are now subsidized but not free. So yes, your invoice went from $0/month to $33/month. Still seems like a pretty fair deal to get rates and have us file for you in 25 states. Regarding your termination, our billing runs one month in arrears, so if you cancel in March, activity from March will be billed to you in April. I hope you would agree that we shouldn't eat the costs for your legitimate account activity if you cancel. Best of luck with your business. EH Emma H. School Accounts Manager Arts and Crafts Used the software for: Less than 6 months ### "Tax Cloud " November 28, 2023 3.0 Pros It is easy to enter in an address and retrieve the tax rate for that destination, on the tax rate page. This helps us when entering in a manual order and we need the correct tax rate. The overall look and layout of Tax Cloud is more pleasing to the eye than our previous system. Cons It is hard to navigate and find transactions that have been uploaded. Additionally, it is not listed in full page that you can search under all transactions. You must click the month and filter before you search for the transaction. When uploading a transaction, it asks for the same information multiple times. This is the same for when you are uploading a tax exempt document. It is time consuming to enter in the same information over and over again. Lastly, when entering in a transaction it will have you fill out the information page by page. It would be easier if all information requested was listed in one web page without having to hit "next". From time to time, a mistake will be entered and you have to back track a lot to fix it. If it were on one page I could scroll up. Review Source Response from TaxCloud November 29, 2023 Thanks for taking the time to leave TaxCloud a review! The detailed feedback is helpful and has been forwarded to our product team. With our recent investment, we're working hard behind the scenes to improve our product and make it easier to use. JL John L. Director, Administration & IT Health, Wellness and Fitness Used the software for: 2+ years ### "TaxCloud Frees Up Time So We Can Focus On Our Business " March 29, 2023 5.0 We never have to think about sales taxes - TaxCloud takes care of it for us. Pros Integrates with our online store and is extremely easy to set use and use.Customer support is outstanding! You can actually speak with a live person and the staff are extremely knowledgeable and helpful. Cons I can't think of anything we don't like about TaxCloud. Review Source Response from TaxCloud March 30, 2023 We're so happy to hear TaxCloud has made sales tax compliance easier for your business. Thanks for taking the time to leave us a review! Peggy F. Owner Retail Used the software for: I used a free trial ### "Deceptive advertising | Not an option for small business" January 8, 2019 1.0 I cannot trust the company bc of it's deceptive advertising. The hidden fees are orders of magnitude higher than those they advertise and certainly a showstopper for any small business like mine. Using TaxCloud would surely put us out of business in a hurry. Pros Loved the advertising message: "helps online merchants easily manage all aspects of state and local sales tax, from calculation to collection to filing. Let us do the taxes so you can run your business." Unfortunately it's very deceptive for small businesses. Cons We wasted an enormous amount of time trying to implement this software at my small business. It's not until you get well into the implementation process that you discover hidden details like 1) you have to collect tax for all SSTP (Streamlined Sales Tax Project) even if you don't come anywhere near their thresholds and 2) you'll be charged up to 8% of your revenue for the service in addition to the fees advertised. These details are hidden on a non-secure website at http://dagobah.taxcloud.net Review Source Response from TaxCloud January 11, 2019 Thanks for the review Peggy. The 1000's of merchants that rely on us for their sales tax compliance disagree with you. Our FREE service is based on our partnership with the SSTP member states - are you looking for an apology for us offering a FREE service? Please talk to our competitors and you can pay all you want. We have no idea what you are talking about on the 8% of revenue claim. Our pricing is transparently presented on our website and within our terms of service (which you obviously didn't read when you accepted it). You created your account on December 28th and wrote this review 10 days later - you never went live, you never were invoiced, you never used the service! Your claim of deceptive advertising is false - really the result of your lack of diligence when registering for our service. We don't mind being critiqued, but object to the false claims you make in this review. Debbie T. Owner/Director Retail Used the software for: 1-2 years ### "NO ONE WILL RETURN CALLS or emails in over a week!!!" September 6, 2018 1.0 Lately - horrible, horrible, horrible. Pros Onboarding Tax Cloud was not difficult and it worked. Then we updated some software pieces and were told erroneously (not by TaxCloud) that TaxCloud wouldn't work with those pieces. I rushed to call and email TaxCloud to NOT cut off our service but it was cut off anyway. Now I cannot get anyone to restart the service. Cons Only ONE person can restart our TaxCloud, I am told....and that person's mailbox is full and they won't return calls and messages from their receptionist. Their receptionists repeatedly tell me there is no one else in their organization that can take my call or give help with restarting my TaxCloud. Emails are not returned. I have asked to escalate, talk with a manager or ANYONE and have expressed I am going out of the country for 2 weeks - and get NO HELP from anyone. Review Source Response from TaxCloud September 7, 2018 Hi Debbie - Sorry for your experience. Our receptionist did not communicate appropriately back to our client support team. We have made sure this will not happen in the future. I believed that you spoke to our Customer Success Manager Mark recently and he is addressing your issue. If you are still having problems, please reach to me directly at priley@taxcloud.com. Again, sorry for the delayed response. KL Karen L. Web Developer Religious Institutions Used the software for: 2+ years ### "Helpful for NonProfits" May 8, 2023 5.0 Pros Taxcloud makes staying in compliance easy, we have multiple tax codes for Washington state and we don't have to worry about figuring out how to make it work. Cons The reports have to be found in TaxCloud and not my WordPress dashboard. Reason for choosing TaxCloud TaxCloud was cheaper and had good integration - offers us the freedom of choosing which states to collect from. Review Source Response from TaxCloud May 12, 2023 Thanks the for taking the time to give us a review and share your experience! CG CL G. Owner Retail Used the software for: 2+ years ### "Supper easy integration and amazing product compared to other services." June 19, 2018 5.0 Extremely cost efficient scalable sales tax processing and reporting that eliminated all burdensome sales tax matters. Sales tax is now easy. By voluntarily signing up to remit sales taxes in SSUTA states my business is indemnified against audit risks in those states. Pros All sales tax functionality is simplified, and now is much more cost effective. The service has been completely re-engineered and is much improved. The new reporting and customer interface are superior to anything else on the market. I love not having to buy an expensive enterprise software solution. TaxCloud works seamlessly across multiple platforms and is designed to scale with my business needs. TaxCloud is a true very powerful cloud based system providing my business with a tremendous service that frees up valuable time and resources. Cons No real cons..at first customer service seems a concern. However, this is short lived once the immediate anxiety of employing a new service is overcome. I quickly realized that this is an efficient customer friendly self service platform, and after integrating the service most all customer service issues were unwarranted. Therefore, there was little need for me to actually request customer service. That said, this product is a tremendous value. I could pay more for a competing service with more immediate customer service, however there does not seem to be any advantage in doing so. Once up and running TaxCloud is seamless and needs no additional handholding, and their scalability, reporting and functionality is the best value out there. Review Source SL Shaun L. Owner Retail Used the software for: 6-12 months ### "Best value and accurate collection and filing." May 15, 2023 5.0 Love it for sales tax calculation and filing. Pros Easily integrated with my store. I don't have to worry about accurate sales tax and on time filing any longer because TaxCloud has me covered. Cons I have yet to find a con and doubt I ever will. Alternatives considered [Avalara](https://www.capterra.com/p/75673/AvaTax/) Reason for choosing TaxCloud Ease of integration and value. Review Source Response from TaxCloud June 2, 2023 It's great to hear TaxCloud has been working well for your business. Thank you for taking the time to leave a review! FR Faustino R. Sr. Business Systems Analyst Telecommunications Used the software for: 1-2 years ### "Inexpensive and easy to use" May 8, 2023 5.0 Our Experience with TaxCloud has been great. Pros We got great service from the sales team at TaxCloud Cons No live call on-demand support. It would be nice to be able to pick up the phone and call a representative. Reason for choosing TaxCloud Value. Review Source Response from TaxCloud May 15, 2023 Thanks for taking the time to leave us a review! We appreciate your feedback. Watch for new options like on-demand support in the coming months. With our recent growth equity investment, we're working hard behind the scenes to improve our product and service for customers like you. DB Dean B. President Pharmaceuticals Used the software for: 2+ years ### "Services provided" April 7, 2023 5.0 calculate sales tax in multiple states Pros customer service is excellent worked with us to integrate with our software Cons More clarity with TIC codes and the products we sell Alternatives considered [Avalara](https://www.capterra.com/p/75673/AvaTax/) Reason for choosing TaxCloud the customer service Review Source Response from TaxCloud April 20, 2023 Thanks for the review, Dean! It's our pleasure working with you! DP Daniel P. Operations Manager Packaging and Containers Used the software for: 6-12 months ### "Taxcloud Review" May 8, 2023 5.0 We are using Taxcloud to have Odoo auto calculate tax based on zip code. overall it has been great Pros integration into Odoo CRM was easy. TaxCloud is perfect for those who have very little technical skills or low skills in accounting this software will assist in reports and calculations for you. Overall the service and customer support is amazing. They assisted with everything I needed and pointed me in the right direction. Cons I do feel little expensive when it comes to cost per transaction. if you have many calls the price does go down but when your small to medium size business it is little on pricey side. I am technical and I am able to remove taxcloud and use odoo manual tax import and export option. Although integration is easy the support and relying on API is not sustainable. Odoo had error in taxcloud API and taxcloud cant help due to Odoo side. Reason for choosing TaxCloud Honestly only API for Odoo CRM Review Source Response from TaxCloud May 12, 2023 We appreciate your feedback and are happy to hear our integration has been helpful to your business! Kouadio franck arnold Y. Informaticien Internet Used the software for: 6-12 months ### "Bon outils" November 3, 2022 4.0 Pros Cet outil est parfait pour gérer ses ventes pour les nouvelles entreprises et aussi gérer sa clientèle comme un professionnel Cons Rien à signaler pour le moment aucun soucis Review Source Response from TaxCloud November 7, 2022 Thank you for the review! SW Stephen W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Never had any problems" May 10, 2023 5.0 Pros I've used tax cloud for more years than I can remember and it has served me well. It operates in the background, taking care of taxes for my online sales. I never really have to think about it, which is the best compliment I can give. Cons I can't think of anything that has been a problem. Review Source Response from TaxCloud May 12, 2023 So happy to hear TaxCloud has simplified sales tax for your business — that's our mission after all! We appreciate your feedback and are happy to have served your business for years. LM Larry M. Webmaster Consumer Goods Used the software for: 2+ years ### "Horrible Support" December 12, 2018 2.0 Pros Easy to setup and use. Address lookup works most of the time. Cons We are being charged for duplicate transactions and cannot find a reason. The downloaded transaction history shows all transactions occurred at 4:00 AM so that was no help at all. A support ticket was created 4 months ago and still no answer. As a test, I created a test website, made one test transaction and immediately took the site down. There were no duplicate transactions from the test website that day however; the next day there was. Review Source Response from TaxCloud December 18, 2018 Our redundant API call policy is clearly outlined here: https://taxcloud.com/topics/Frequently%20Asked%20Questions/#Troubleshooting:tta360013700311 Redundant API calls are a problem as they hinder the performance of our platform unnecessarily and add to our technology infrastructure costs. We charge for redundant calls to change behavior, not make money. A decent developer should be able to look at your implementation and quickly fix the issue. Your charges for redundant API calls are in the single digit $'s per month. The reason you are not hearing back from support is that we can't fix this problem, but you can...and it is taking time away from more serious client issues. BV Bill V. CEO Retail Used the software for: Less than 6 months ### "TaxCloud Review" March 8, 2023 4.0 So far so good, they have been responsive to my support questions and have made handling sales tax easy for my ecommerce store. Pros Taxcloud was easy for me to implement to quickly get tax rates and filing is free for member states so that is a plus. Cons It would be nice to have a little more detail in the integration documentation in certain areas. Also, an easy way to view invoices would also be a good addition. It can be a little confusing to find exactly what you are being billed for. Reason for choosing TaxCloud Cost Review Source Response from TaxCloud March 10, 2023 Thank you so much for your kind words and feedback, Bill! We really appreciate you taking the time to share your experience with us. BR Brynn R. NetSuite Admin Retail Used the software for: 2+ years ### "Calcuates tax great - pray you dont need tech support" February 26, 2019 4.0 I love the ease of which it works when it works. But when you do need help it is virtually impossible to receive it timely. Pros The ease of setting up an account and nexus. Cons The customer service is horrible. They have been saying since last summer that they are aware of the issue and are working to make it better but we still see that same lack of support. We have tried calling and contacting online but receive no response. The receptionist will not put you in touch with an actual human or escalate the message. Review Source Response from TaxCloud March 6, 2019 I connected with the reviewer on this feedback. It appears there was some communication issues between our receptionist and support team that delayed our initial response back to the reviewer. For this we apologize. After two requests, I have not been informed of the issue that has been out there since last summer. We have no record in our service ticketing system that an incident was opened last summer for this client. JG Julie G. Manager Retail Used the software for: 2+ years ### "Cumbersome to use" May 8, 2023 2.0 Impossible to get any answers from customer support. Pros I only use tax cloud because it is required by our website developers. Cons Tax Cloud does not always follow the rules that our state has in place regarding capturing tax on shipping charges, etc. If I need to adjust the order total for some reason - the tax does not recalculate correctly. There is absolutely no way to manually override the amount of tax charged. Review Source Response from TaxCloud May 12, 2023 Thank you for your feedback! With our new growth equity investment we're working hard to improve our product and service. BI Bert I. Chief Operating Officer Sporting Goods Used the software for: 2+ years ### "Super easy to implement" March 10, 2023 5.0 Tax Cloud has made the collection and paying of sales tax a smooth running process that takes only limited staff time to manage. Pros Tax Cloud integrated seemlessly with the multiple sales channels and platforms we use to run our company. Just a couple of clicks and we were all set up. Cons Our biggest challenge is when we need to take orders outside of our standard platforms. We have a system now, but it took some digging to figure out. Reason for choosing TaxCloud Ease of integration. Review Source Response from TaxCloud March 30, 2023 Thank you for taking the time to leave us a review! JH Jennifer H. office manager Machinery Used the software for: 6-12 months ### "Tax Cloud" August 23, 2023 5.0 As long as we have full exemption or fully taxable everything is great. it gets a little wonky with partial exemption. Pros makes the reporting and collection process easy with our ERP system Cons We are unable to manage our partial exemption customers Review Source Response from TaxCloud August 29, 2023 Thanks for your thoughtful review and for providing feedback! I DT David T. Controller Retail Used the software for: 2+ years ### "peachtrader" May 16, 2023 4.0 na Pros the customer support and responsiveness. Cons i dont have any major complaints about taxcloud Review Source Response from TaxCloud November 29, 2023 Thank you for taking the time to leave us a review! Your feedback is appreciated. WB Wayne B. Owner Professional Training & Coaching Used the software for: 1-2 years ### "solid product " May 8, 2023 5.0 Good product, dashboard could be more intuitive/user friendly, cost is ok but was a big jump from 9.99 to 30.00 per month. Pros Integrated state sales tax remittance and tracking Cons Monthly fee, lack of ability to separate quarterly sales tax by state Alternatives considered [TaxAct Business](https://www.capterra.com/p/186938/TaxAct-Business/) Reason for choosing TaxCloud Feature set and cost Review Source Response from TaxCloud May 12, 2023 Thank you for taking the time to leave us feedback! With our new growth equity investment we're working hard behind the scenes to make TaxCloud more user-friendly and we have our SMB customers top of mind. HS Hanah S. Owner/maker Consumer Goods Used the software for: 1-2 years ### "Organized and easy " May 8, 2023 5.0 Pros I like that it helps me calculate per state and organizes everything for me. I can download documents myself. No more late nights. It takes me about 30 minutes to finish my sales and use tax now. Cons It’s expensive. I need it so I use it. But I wish I could pay a little less. Review Source Response from TaxCloud May 12, 2023 Thanks for your feedback and we're happy to hear that TaxCloud has saved you some time! PH Paula H. Co-Owner Retail Used the software for: 2+ years ### "Hassel Free Sales Tax Management " May 11, 2023 5.0 Overall Tax Cloud does a great job for the money you pay them. Pros I like that they take care of Sales tax and I do not have to worry about that and I can manage my business. Cons The only improvement I could add is that if there is a problem that instead of email response - sometimes you just need to talk to a person to get things resolved quicker. Reason for choosing TaxCloud price Review Source Response from TaxCloud May 12, 2023 Thanks for taking the time to leave us a review! Your feedback is helpful as we continue to invest in our team and product. RR Ryan R. General Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Horrible service - Hidden Fees" September 14, 2019 1.0 It should make dealing with taxes easy, but the setup and end user experience is horrible. Not sure how you can have a company function with this type of customer service. Weeks go by with no responses to calls or emails. Pros It should make sales taxes simple. It doesn't.... Cons The service to get things started is horrible. They charge for things not spelled out at beginning and won't resolve questions through email or by calling in. Review Source Response from TaxCloud September 17, 2019 Ryan - Our apologies for your poor customer service experience. We do our best to be responsive to our over 4000 clients, but come up short from time to time. We are working tirelessly to improve. Regarding your assertion that there are hidden fees, we respectfully disagree. In reviewing your invoices, the fee you seem to be referring to is for Redundant API calls. These happen when we receive additional Lookup calls on a cart that hasn't changed or is identical to the cart on the initial Lookup call. Redundant API calls are the result of a flawed implementation by merchants and add cost to our business through additional computer infrastructure. Redundant API call costs are expressly discussed in our Terms of Service and transactions that have Redundant calls are specifically highlighted within the TaxCloud portal. You should talk to your developer to see why redundant calls are being generated and have them fix the implementation. BG Brian G. President Automotive Used the software for: I used a free trial ### "Cant integrate with Ebay , or cant find out how to. " February 18, 2019 3.0 Overall, it would be a great solution, except the time-consuming registrations and expense required to get tax number for each state (those that are not in the Free list) , plus lack of eBay integration, We're seriously considering simply exiting the e-commerce business entirely. (Thank you SO much SCOTUS for that stupid ruling!) Pros Seems simple to set up, I did find how to integrate with Amazon, Bonanza, and I was all excited to start using it... But then could not find any way to integrate with eBay platform despite finding the ebay connection logo... So it stopped right there - we never went live. Cons Can't find any way to integrate with Ebay which is our largest (by far) sales platform. Would have been a perfect solution for us, but for that little problem. Also, it appears we'd have to sign up for sales tax license for each state we need to collect for (those that aren't in their automagic 24 states list) which would be tedious, time-consuming and was why we were looking at options (We looked at TaxJar, but $100-ish per state would cost more than it's worth for many states where we may end up with an economic nexus this year - in some cases we'd only be collecting and remitting a few dollars a month) Review Source Response from TaxCloud February 25, 2019 Hi Brian - Thanks for the review. You are correct, we currently don't have a plug-in for eBay. However, you can still upload eBay transactions into TaxCloud via a .csv file in a spreadsheet. Reach to me at priley@taxcloud.com and I'll forward you the transaction upload template. I'll go into the system and try to find your email as well. Talk to a Capterra advisor for free and get results within 15 minutes.