--- title: "Oracle CRM On Demand Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Oracle CRM On Demand Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/119990/CRM-On-Demand-Marketing/" page_type: "product" language: "en" --- # Oracle CRM On Demand Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Oracle CRM On Demand ## What is Oracle CRM On Demand? Oracle CRM On Demand is customer relationship management software that accelerates sales, ensures customer productivity, and drives revenue for businesses. The latest release from Oracle focuses on enhanced usability, mobile capabilities, and extensibility to provide users with quick and easy access to critical CRM data across preferred devices and applications. ## What is Oracle CRM On Demand used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Lead Management](https://www.capterra.com/lead-management-software/) Top alternative Featured Overall rating Based on 31 user reviews Reviews sentiment Positive 90% Neutral 10% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Oracle CRM On Demand?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.oracle.com/&name=Oracle CRM On Demand) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Oracle CRM On Demand 4.4 (31) VS. [4.6 (6,097)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price Contact vendor Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (29) Ease Of Use 4.5 (910) Value For Money 4.2 (18) Value For Money 4.3 (829) Customer Service 4.1 (17) Customer Service 4.4 (849) ## Oracle CRM On Demand alternatives [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (910)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178819/EngageBay-Marketing/) [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3,058)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132666/Pipedrive/) Highest Rated [Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/) [4.7 (150)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130149/bpm-online-CRM/) [Gold-Vision CRM](https://www.capterra.com/p/133582/Gold-Vision-CRM/) [4.6 (131)](https://www.capterra.com/p/133582/Gold-Vision-CRM/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/133582/Gold-Vision-CRM/) ## FAQs about Oracle CRM On Demand Overview ### Which roles and teams benefit most from Oracle CRM On Demand? Oracle CRM On Demand is most used by sales teams, account executives, and business development leaders who need to manage pipelines, customer interactions, and deal progress. IT administrators and cloud teams support configuration and automation, while managers, directors, and executives use reporting dashboards to oversee operations, customer relationships, and performance. Answer based on 30 reviews Overview ### What company size and specific industries is Oracle CRM On Demand built for? Oracle CRM On Demand is designed for business users, administrators, sales representatives, executives, and partners across organizations that need customer relationship management. The vendor description does not specify a particular company size or industry, so the product appears aimed at a broad range of businesses rather than a single sector or segment. Features and Usability ### What are the key features of Oracle CRM On Demand? Oracle CRM On Demand offers CRM, lead management, opportunity management, and sales pipeline management for tracking prospects and deals. It also includes campaign management, marketing automation, email marketing, contact management, reporting and analytics, workflow management, role-based permissions, and API access for connected sales and marketing operations. Integrations ### Which third-party tools and platforms does Oracle CRM On Demand integrate with? Oracle CRM On Demand integrates with Microsoft Outlook. Answer based on 8 reviews Getting Started and Support ### What customer support options does Oracle CRM On Demand offer? Oracle CRM On Demand provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Support experience details are not available here, so no claims can be made about response times or helpfulness. These listed channels give users multiple ways to seek guidance and product information. Features and Usability ### Is Oracle CRM On Demand easy to use? Oracle CRM On Demand feels approachable for many sales, marketing, and support teams, but it often takes time to learn fully. Users like the searchable workspace, account views, filters, and reporting tools, while some mention a dated interface, slower workflows, and a need for training or internal support. Answer based on 11 reviews Features and Usability ### How good is the Oracle CRM On Demand interface? Oracle CRM On Demand offers a clear workspace for searching accounts, opportunities, quotes, and custom views, but the interface feels dated to some teams. Many users find navigation intuitive after setup, while others say the design looks old, mobile access feels weaker, and multi-step workflows add unnecessary complexity. Answer based on 10 reviews ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) Oracle CRM On Demand supports all three of the features reviewers rate most highly: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track opportunities through each stage of the sales cycle, and manage incoming prospects more effectively, allowing teams to improve follow-up, maintain visibility into deals, and drive more consistent sales performance. Contact Management 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Sales Pipeline Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Lead Management 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Reporting/Analytics 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Contact Database 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Email Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Oracle CRM On Demand 50 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Social Profiles: Track customers' activities across social networks and maintain details about their demographics, preferences & more - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Data Visualization: Graphical representation of data - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - For Insurance Industry: Intended to be used by insurers - Forecasting: Form predictions based on past and present data/trends - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Social Integration: Integrate with more than one social media network - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Pipeline view and tracking lead status - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Territory Management: Organize customer data and accounts by user or geography - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (29) 4.3 Based on 29 reviews ## Pricing Value for money 4.2 (18) ### Starting price Free trial not available Value for money 4.2 (18) 4.2 Based on 18 reviews ## Integrations [ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (17) 4.1 Based on 17 reviews ## User reviews Overall rating 4.4 Based on 31 reviews Filter by rating 5(15) 4(13) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent MD Meet D. Cloud Engineer Computer & Network Security ### "One stop solution for sales tracking: Oracle Crm" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2024 Pros One standout aspect of Oracle CRM On Demand is its comprehensive set of customer relationship management (CRM) features. These tools are highly effective for managing leads, opportunities, and customer interactions, streamlining sales processes and improving efficiency Cons One aspect that could be improved in Oracle CRM On Demand is its user interface, which some users find to be outdated. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The services are far better compared to hubspot Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CEO Retail ### "The perfect CRM for my e-commerce business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 13, 2024 Pros It integrates perfectly with my HTML based site. It helps me with the lead generation, the lead management, the newsletters(avoids many headaches of third-party apps). It was a game-changer for my business. Cons Costs. It is costly, I have to admit, we all have to. Oracle has important costs and I can afford it now that I have a huge traffic. Couldn't use it in my early months. You have to drift on something else. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Leonardo Bruno D. Ceo Capital Markets ### "Avaliação do Oracle Crm on Demand" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 11, 2023 Minha experiência é muito legal, recomento o uso. Pros A ferramentas de negócios é excelente, facilitando o compartilhamento de informações e o trabalho colaborativo. Cons Não há nada para pontuar de negativo, estou satisfeito com esse programa. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Addy C. Sales Support Information Technology and Services ### "great tool for CRM " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 2, 2022 Overall I find it easy to use - much better than the previous version. Pros Very intuitive - love the workspace where I can easily look up accounts and see everything I need, set up filters, set up appearance and display the columns most relevant to my work. Mobile App is very cool too - however with limited traveling due to COVID, most team members haven't leveraged the app's capabilities. Cons The display should have the ability to display more rows. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Senior Systems Analyst Hospital & Health Care ### "Oracle CRM on Demand Has Everything At Hand!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 21, 2021 Oracle CRM is a game-changer for the business! We now have our data in one system used by multiple departments to allow us to make strategic business decisions like never before. Pros This great CRM has all the tools that you need to successfully keep up the relationship that you have with your customer. Oracle CRM has everything from a great Lead Management tool to Analytics and Reporting... and oh yeah, it's intuitive and not difficult to train new users! Cons I'm always a fan of less is greater, but this doesn't mean that having so much capability is a bad thing. I just know some Users who get overwhelmed easy, so my personal recommendation is to ease any new agents into the system in a structured process. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Oracle CRM On Demand We had other Oracle Products, so it made since for our CRM to be in the same family, and we're glad we made this decision! :) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jose P. Account Executive Computer & Network Security ### "Sales Executive review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 December 15, 2020 The experience was just average, some new feature being rolled out and developed will be improvements. Pros The best feature that we used was being able to send prospects presentation slides straight from the crm. This allowed us to track when they opened it and how much times spent on each slide. great insight. Cons The user interface was not very easy to understand at first. There should be no reason to enter things multiple times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Asad S. Email Retail ### "best system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2019 Awesome and easy to use software Pros That it so easy to use and the functions and updates are awesome Cons That the crash reports are not followed up with the team members who are reporting this Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP jessica P. Systems engineer Computer Software ### "My Review of Oracle CRM " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 18, 2019 Pros We have used Oracle CRM Demand to get data that we are useful for promoting our marketing campaigns since we use it to get contacts, track sales and potential customers so to help it increased our productivity in sales Cons The only drawback we have had AunQ does not have to do directly with the software is that for it to work properly it is advisable to have a very good Internet connection Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Bradley B. Supervisor Farming ### "CRM is great for notes" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2019 Pros I love the ability to find notes from any point in time Cons The software at times can have its bugs and glitches Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Christopher L. Applications Education Management ### "Great software, very efficient and have a very intricate UI" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 18, 2019 Pros Oracle CRM on demand is a great software and have a very friendly UI. It is fairly easy to setup and feels very smooth. It allowed me to track all orders from customers where the software will provide all details ranging from arrival of delivery to customer details. At first it was hard to understand the functions and interface of the software but once you familiarize yourself with the software and with additional training that could be provided, everything will make sense and will be easier to use. There are easier to use tools out there such as Salesforce if you don't want to go through all the customization process and learning process. Overall, Oracle CRM on demand is a great software that has hardly any faults. Cons Takes time to familiarize yourself with the software in order to be efficient at using it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/119990/CRM-On-Demand-Marketing/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.