# Kommo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Kommo Software - reviews, pricing plans, popular comparisons to other Lead Management products and more. Source: https://www.capterra.com/p/120048/Kommo --- # Kommo Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kommo ## What is Kommo? Kommo is the world's first messaging-powered CRM. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools.It's the perfect messenger-based sales solution for entrepreneurs and SMBs. ## What is Kommo used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/) Top alternative Featured Overall rating Based on 219 user reviews Reviews sentiment Positive 87% Neutral 7% Negative 6% Pros & cons Intuitive and approachable design Rich and practical functionality Slow and ineffective customer support Unreliable technical support experience Starting price $15 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kommo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.amocrm.com/&name=Kommo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kommo 4.4 (219) VS. [4.4 (18,786)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $15 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (217) Ease Of Use 4.0 (18,121) Value For Money 4.3 (195) Value For Money 4.0 (12,808) Customer Service 4.1 (205) Customer Service 4.1 (14,039) ## Kommo alternatives [4.5 (4,466)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (6,978)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (734)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (1,312)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/120048/Kommo/alternatives/) ## FAQs about Kommo Overview ### What problems does Kommo solve? Kommo solves scattered customer conversations, lost leads, and slow follow-ups by centralizing WhatsApp, Instagram, email, calls, and pipeline activity in one visual workspace. Sales teams, account managers, and SMB leaders use it to track every deal stage, automate reminders, and spot bottlenecks before opportunities slip away. Answer based on 117 reviews Overview ### Which roles and teams benefit most from Kommo? Kommo is most used by sales leaders, business owners, and marketing teams that need to capture, organize, and follow up on leads across channels. Account managers and commercial teams use it to track conversations and deals, while IT and operations staff support integrations, workflow automation, and centralized customer data management. Answer based on 177 reviews Overview ### What company size and industries is Kommo built for? Kommo is built for SMBs and sales teams, with 71% of reviewers from small businesses and Computer Software leading industries at 21%. It also serves midsize businesses at 17% and enterprises at 12%, with notable use in Marketing and Advertising at 11% and Information Technology and Services at 7%. Answer based on 207 reviews Features and Usability ### What are the key features of Kommo? Kommo includes core CRM features for lead management, sales pipeline management, and task management, with a visual kanban board for tracking deals. Differentiators include chat and messaging across WhatsApp, Instagram, and other channels, workflow automation with bots, mobile app access, and API integrations for email, telephony, and websites. Answer based on 70 reviews Pricing ### How much does it cost and what fees or limitations are included? Kommo starts at $15/user/month for the Base plan, with Advanced at 25 and Enterprise at 45, plus a free trial. Plans include lead caps of 2,500, 5,000, and 10,000 active leads per user. Reviewers often call the pricing fair, though some small teams find it expensive as users are added. Answer based on 37 reviews Integrations ### Which third-party tools and platforms does Kommo integrate with? Kommo integrates with WhatsApp, Instagram, Messenger, Gmail, Google Calendar, Formstack Forms, and LiveChat, with reviewer mentions centered on messaging and social channels. It also supports over 20 integrations across email, advertising, analytics, and business tools, including Google Ads, Google Analytics 360, Microsoft Outlook, and QuickBooks Online Advanced. Answer based on 77 reviews Getting Started and Support ### How easy is it to onboard and train a team on Kommo? Kommo is fairly easy to onboard for teams handling basic CRM tasks, with in-person training, live online sessions, webinars, documentation, and videos available. Reviewers say nontechnical users can start quickly, while admins and advanced users need more time for automations, integrations, bots, and other complex configurations. Answer based on 10 reviews Getting Started and Support ### What customer support options does Kommo offer, and how do users rate the experience? Kommo offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. User experience with support is mixed: some report quick, helpful assistance and problems resolved within hours, while others describe slow follow-up, repeated handoffs, inconsistent issue resolution, and frustration tracking complex tickets. Answer based on 70 reviews Security ### How does Kommo handle data security and access control? Kommo uses user management settings and role-based access restrictions to control who can view customer data, helping teams protect shared client bases and company documents. Cloud access and instant synchronization keep information available across devices. Some reviewers, however, report weak security, safety loopholes, missing user logging, and occasional server connection breaks. Answer based on 30 reviews ## Pros and Cons Intuitive and approachable design 96% positive reviews out of 28 Most reviewers describe the user interface as clear, easy to navigate, and simple to learn quickly. Slow and ineffective customer support 46% negative reviews out of 56 Some reviewers describe customer support as difficult to reach, slow to respond, and rarely resolving issues satisfactorily. Diego D SEO, 1 employee. "This demonstrates a lack of consideration for customers who rely on the system to function properly." Rich and practical functionality 92% positive reviews out of 26 Most reviewers indicate the features are extensive, user-friendly, and support efficient lead and conversation management. Julia F Secretary, 501 - 1,000 employees. "The learning curve is moderate, enabling users to start using the main functionalities quickly, even without prior experience." Unreliable technical support experience 83% negative reviews out of 24 Most reviewers report technical support is unhelpful, slow, and often unable to resolve problems or provide timely solutions. MICAEL F CEO AT New Horizons INC, 11 - 50 employees. "Sometimes the support and CS team dont understand some techincal problems causing a little delay to a ticket resolution, improving that they will reach a gold standart." Comprehensive sales funnel management 96% positive reviews out of 24 Most reviewers find the sales funnel tools effective for organizing leads, tracking opportunities, and visualizing progress. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.1 (51) 76.47% of 51 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Lead Capture 4.4 (40) 85.00% of 40 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Lead Management 4.4 (40) 82.50% of 40 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Interaction Tracking 4.1 (29) 72.41% of 29 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Customizable Reports 4.0 (26) 80.77% of 26 reviewers that rated this feature as important or highly important Alter the layout and content of reports Alerts/Notifications 4.0 (23) 65.22% of 23 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Kommo 138 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention System that automatically dials calls Track visitors'/audience's responses across web pages and other optimized content Capture contact information by scanning a physical item and having the system automatically extract data from the scan Track all information required to develop and sell lots in housing projects Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Manage and track all past and future calls. Record the audio of phone conversations for quality assurance purposes Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage various distribution channels, build relations with channel partners, and track their performance Communicate using direct chat or messages within the system Identify customers at risk of migration and activate strategies to retain them Track all company interactions with current clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Tracking, calculating, and paying commissions and earnings to employees Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Integration with third-party CRM systems A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Provide online support for your customers through live chat or help desk functionality Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Ability to handle large datasets Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Ability to learn and adapt from interactions with environment and data, and to model varying behavior over time. Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Monitor and record expenses such as purchases or charges incurred Manage or track sales completed by field teams/employees Caters to sales teams Form predictions based on past and present data/trends Store, manage and track all forms in a centralized location Allows employees to set and manage work or career related goals Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Incorporation of a chat or messaging system within an organization's internal communication infrastructure Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Visualization tool to organize and optimize tasks and track their status at every stage of workflow Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Divide leads into buckets based on predefined criteria and routing rules Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Database of members to track personal information of individuals and families Access software remotely via mobile devices Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and handle various international currencies Manage and support multiple languages Generate personalized communications upon request to meet customer needs Track all opportunities for potential sales and convert them into recurring revenue Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Present a catalog of inventory that customers can view Plan and coordinate all the resources, costs and time needed to execute assignments Create proposals based on costs of labor and materials Tools designed to streamline the process of lead generation and management for sales teams Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Ensure that quotes/invoices are correct before sending to customers Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Share contacts with other applications like Gmail and CRM Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Apply statistical/mathematical models to sets of data Attach digital tags to documents and assets for identification, search, or monitoring purposes Identify a list of target accounts that marketers want to turn into customers Create, manage and track all task activities and progression Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Transfer queries and organize messages between agents Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Manage volunteer information and direct volunteer resources Web form that allows users to enter data that is sent and processed for different reasons SaaS, web-based, online deployment Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (183) 4.3 Based on 183 reviews ## Pricing Value for money 4.3 (195) Free Trial [View pricing plan details](https://www.capterra.com/p/120048/Kommo/pricing/) Base $15.00 Per User,Per Month It includes: - 12,500 contacts per user - 100 custom fields per user - Unified inbox - Customizable sales pipelines - Task management - Messenger apps - Live chat - Data backup Advanced $25.00 Per User,Per Month It includes: - 25,000 contacts per user - 200 custom fields per user - No-code Salesbot - Pipeline automation - Triggered SMS & emails - Create user teams - Enable/block IP addresses Enterprise $45.00 Per User,Per Month It includes: - 50,000 contacts per user - 400 custom fields per user - Advanced client profiles - Set field permissions - User activity log - Periodic data backup - Bot AI power-up Value for money 4.3 (195) 4.3 Based on 195 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (205) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (205) 4.1 Based on 205 reviews ## User reviews Overall rating 4.4 Based on 219 reviews Filter by rating 5(137) 4(53) 3(15) 2(6) 1(8) Mentioned topic Sorted by most recent Karynna M. Empresária Executive Office ### "Avaliação Karynna Melo " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 19, 2026 Minha experiência é muito boa, como parceira vejo que é um grande oportunidade de crescimento. Eu confio na plataforma e indico para meus clientes. E como ferramenta acho muito completa por proporcionar integrações e configurações que otimizam os processos comerciais dos meus clientes. Pros É um crm leve e rápido, bastante intuitivo e que tem capacidade de sustentar uma operação com várias necessidades em um só lugar. Cons A única coisa que me incomoda é falta de capacidade de enviar arquivos e vídeos grandes é instabilidades. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2026 Olá, Karynna! Muito obrigado por compartilhar sua experiência com a Kommo e pela confiança ao longo desses anos. Ficamos felizes em saber que a plataforma tem atendido às necessidades da sua operação e dos seus clientes, oferecendo praticidade, integrações e recursos que ajudam a otimizar processos e impulsionar o crescimento dos negócios. É especialmente gratificante receber esse reconhecimento de uma parceira que também recomenda a Kommo para seus clientes. Também agradecemos seu feedback sobre o envio de arquivos maiores e a estabilidade da plataforma. Comentários como o seu são muito importantes para continuarmos evoluindo e aprimorando a experiência dos nossos usuários. Obrigado por fazer parte da comunidade Kommo e por sua parceria contínua! 💙 Equipe Kommo DB Delandyer B. CEO Program Development ### "Melhor custo beneficio da atualidade " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 10/10 June 17, 2026 No geral é uma ótima ferramenta que tem o melhor custo benefício do mercado, as principais funcionalidades são inclusas. Pros A kommo entrega várias interações nativas de forma gratuita ao usuário. Além disso possui uma loja com uma ampla variedade de soluções e uma API robusta. Cons O suporte precisa melhorar e muito, é lento e ineficaz. Nao leva em consideração o histórico da comversa quando vai dar continuidade ao suporte, e tambem nao tem gerado protocolo de atendimento, o que torna impossível o rastreio dos probelmas. Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Por causa do Preço, no manychat conforme a base crescia, aumentava muito o valor da ferramenta. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 18, 2026 Olá, Delandyer! Muito obrigado por compartilhar sua experiência com a Kommo e por confiar em nossa plataforma há mais de dois anos. Ficamos muito felizes em saber que você considera a Kommo a melhor opção em custo-benefício disponível atualmente. Nosso objetivo é oferecer uma solução completa, acessível e capaz de acompanhar o crescimento dos nossos clientes ao longo do tempo. Agradecemos pela excelente avaliação e pela confiança contínua em nosso trabalho. É uma satisfação fazer parte da jornada da sua empresa. Equipe Kommo 💙 HS Hellen S. Vendas Apparel & Fashion ### "Komo como ferramenta " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 17, 2026 Tem sido bem positivo o uso da plataforma pra nossa equipe, conseguimos ter uma melhor organização com nossos clientes e principalmente uma maior atenção a métricas e metas da empresa. Pros Gosto de ter meus leads organizados, consigo acompanhar as etapas do funil e fazer automações. Usamos como ferramenta principal de crm. Cons Suporte muitas vezes acaba demorando pra responder e precisamos tentar resolver o problema sozinhos. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 18, 2026 Olá, Hellen! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a plataforma tem ajudado sua equipe a organizar leads, acompanhar o funil de vendas e automatizar processos importantes do dia a dia. É ótimo saber que a Kommo tem contribuído para uma gestão mais eficiente dos clientes e para um melhor acompanhamento das metas e resultados da empresa. Também agradecemos seu feedback sobre o suporte. Entendemos a importância de receber ajuda rapidamente quando necessário e seguimos trabalhando para aprimorar cada vez mais a experiência de atendimento. Obrigado pela confiança e por fazer parte da comunidade Kommo! 💙 Equipe Kommo RR Rafaella R. Dono Health, Wellness and Fitness ### "CRM ótimo com bom custo benefício " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 17, 2026 A interface é amigavel, possui historico unificado, a automação é bem facil de entender, tudo isso com um custo beneficio ótimo. Pros O Inbox unificado centralizando todas as conversas do WhatsApp, Instagram, Telegram e Facebook Messenger para que a equipe não precise alternar entre aplicativos, além disso temos a automação com IA que ajuda muito Cons Falhas e instabilidades no WhatsApp e APIs, as vezes com atraso no envio das mensagens disparadas por automações ou pelos vendedores sofrendo atrasos de horas para chegar ao cliente Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CA Carlos Alexandre C. Sales Ops Construction ### "Avaliação Carlos Kommo" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 June 17, 2026 Uma ótima experiencia com usabilidade e praticidade para gerenciar clientes e atendimentos num geral. Pros Sistema integrado com varias APIs diferentes, otima gestao de carteira e de tarefas para os times comerciais. Cons Integração com outros CRMs pode trazer problemas de historico e acredito que a gestão de tratativas em emails pode melhorar Switched from [Omie](https://www.capterra.com/p/191350/Omie-ERP/) Novo CRM implantado para todo o time comercial. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Kommo Valor e usabilidade parecidos com outros CRM. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 18, 2026 Olá, Carlos Alexandre! Obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que você valoriza nossas integrações, bem como os recursos de gestão de tarefas e oportunidades para equipes de vendas. Também é ótimo saber que a plataforma tem proporcionado uma experiência prática e facilitado o gerenciamento de clientes e atendimentos. Ao mesmo tempo, agradecemos seu feedback sobre a integração com outros CRMs e o gerenciamento das interações por e-mail. Entendemos a importância desses recursos para a operação das empresas e levaremos seus comentários em consideração em nossos esforços contínuos de melhoria da plataforma. Agradecemos pela confiança e por dedicar seu tempo para compartilhar sua opinião. Feedbacks como o seu nos ajudam a evoluir e oferecer uma experiência cada vez melhor aos nossos clientes. Equipe Kommo 💙 YG Yan G. Assistente de planejamento Warehousing ### "Kommo ágil e prático" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2026 pra utilizar como ferramenta de crm o que ajudou na organização daqui gerando algumas melhorias em processos Pros ser uma plataforma com intençãoem integrações e assim consigo centralizar todos as plataformas e atender os clientes Cons O retorno dos chamados as vezes foi bem demorado me deixando na mão e causando desgaste pois criava barreiras de resolução Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 18, 2026 Olá, Yan! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a plataforma tem ajudado você a centralizar diferentes canais e melhorar o atendimento aos seus clientes. Nosso objetivo é justamente facilitar a gestão das operações e tornar os processos mais organizados e eficientes. Também agradecemos seu feedback sobre o tempo de resposta do suporte. Entendemos como atrasos podem impactar a rotina de trabalho e gerar frustração quando uma solução é necessária. Comentários como o seu são muito importantes para que possamos continuar aprimorando nossos processos e oferecer uma experiência cada vez melhor. Agradecemos pela confiança e por escolher a Kommo como sua ferramenta de CRM. 💙 Equipe Kommo YS YAN S. Assistente Management Consulting ### "Utilizando a Kommo implementando novas qualidades" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2026 contratamos a kommo pra utilizar como principal ferramenta de crm, e tem ajudado bastante na organização do nosso negócio. Desde um melhor atendimento aos nossos clientes até termos relatórios e números exatos para acompanhamento Pros O fato de ser uma plataforma focada em integrações, assim consigo centralizar todos as plataformas e fazer o atendimento aos clientes render mais Cons Precisei de ajuda pra implementar algumas ferramentas, então tive que tirar um tempo pra ler e aprender a mexer direito no que ela oferece. O retorno dos chamados as vezes pode ser demorado Switched from [Octadesk](https://www.capterra.com/p/192993/Octadesk/) estava muito simples pras necessidades do nosso negócio, precisavamos de um software mais amplo Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 17, 2026 Olá, Yan! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a centralização das integrações e a organização do atendimento têm contribuído para o crescimento e a eficiência do seu negócio. Também agradecemos seu feedback sobre o processo de implementação e o tempo de resposta dos chamados. Estamos sempre trabalhando para tornar a experiência mais simples e oferecer um suporte cada vez mais ágil para nossos clientes. É muito gratificante saber que a Kommo tem ajudado sua equipe a ter mais visibilidade dos resultados e um melhor acompanhamento das operações. Conte conosco nessa jornada! Equipe Kommo 💙 TD Tamiris D. Analista de CS Arts and Crafts ### "Minha experiência com a Kommo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 June 13, 2026 Minha experiência geral tem sido muito positiva e o Kommo se tornou indispensável para a nossa operação comercial. Ele resolveu o nosso maior problema, que era a falta de controle sobre as conversas e negociações que aconteciam no WhatsApp. A transição para a ferramenta foi rápida e a equipe se adaptou sem dificuldades. O software entrega uma gestão de leads muito visual, organizada e eficiente, o que aumentou diretamente a nossa taxa de conversão de vendas. Recomendo para qualquer empresa focada em vendas conversacionais. Pros O que mais me impressiona no Kommo é a sua interface extremamente visual e intuitiva, baseada em cartões (Kanban). A facilidade de centralizar a comunicação de vários canais, principalmente o WhatsApp, dentro do funil de vendas, poupa muito tempo da equipe. Além disso, a automação de mensagens (salesbot) é simples de configurar e melhora muito o nosso tempo de resposta inicial. Cons Apesar de ser uma excelente ferramenta para conversação, sinto que a parte de relatórios e métricas avançadas poderia ser mais robusta e personalizável para análises profundas de dados. Além disso, o aplicativo móvel às vezes apresenta lentidão nas notificações e o suporte técnico em português poderia ser um pouco mais rápido nas respostas em horários de pico. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 17, 2026 Olá, Tamiris! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a interface visual, a centralização dos canais de comunicação e as automações ajudaram sua equipe a organizar melhor os processos comerciais e aumentar a eficiência no atendimento. É ótimo saber que a adaptação à plataforma foi rápida e que a gestão das negociações se tornou mais simples e organizada. Também agradecemos seus comentários sobre relatórios, métricas avançadas, desempenho do aplicativo móvel e tempo de resposta do suporte. Feedbacks como o seu são muito importantes para que possamos continuar evoluindo a plataforma e oferecer uma experiência cada vez melhor aos nossos clientes. Obrigado pela confiança e pela recomendação. Conte conosco para apoiar o crescimento do seu negócio! Equipe Kommo 💙 GS Gabriela S. Mei Veterinary ### "Otimo benefício " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 12, 2026 Minha experiência geral com a Kommo foi muito boa. A plataforma é prática, organizada e contribui para melhorar a gestão de contatos, o acompanhamento de oportunidades e a comunicação com clientes de forma eficiente. Pros Minha experiência com a Kommo foi muito positiva. A plataforma é intuitiva, organizada e facilita bastante a gestão de leads e o acompanhamento de vendas. A integração com canais de comunicação ajuda a otimizar o atendimento e aumentar a produtividade da equipe. Recomendo para empresas que buscam melhorar seus processos comerciais. Cons O que menos gostei foi o tempo necessário para me adaptar a algumas funcionalidades mais avançadas da plataforma. Em determinados momentos, senti falta de explicações mais detalhadas e de uma configuração inicial mais simples para facilitar o uso por novos usuários." Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 17, 2026 Olá, Gabriela! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a plataforma tem ajudado na gestão de leads, no acompanhamento das oportunidades e na organização da comunicação com seus clientes. Nosso objetivo é justamente tornar os processos comerciais mais eficientes e produtivos para as equipes. Também agradecemos seu feedback sobre a curva de aprendizado das funcionalidades mais avançadas. Estamos constantemente trabalhando para tornar a experiência cada vez mais simples, além de aprimorar nossos materiais de apoio e processos de onboarding para novos usuários. Agradecemos pela confiança e pela recomendação. É muito gratificante saber que a Kommo tem contribuído positivamente para o seu negócio. Equipe Kommo 💙 MS marcela s. assistente de marketing Internet ### "gosto e recomendo " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 June 12, 2026 em geral, recomendo bastante! na minha experiência de uso já há em média 6 meses, agilizou processos pra minha equipe Pros algumas coisas que gostei bastante da KOMMO conexão com WhatsApp e redes sociais conseguir organizar de forma bem simples mensagens de vários canais em uma única caixa de entrada, mantendo o histórico do cliente , isso facilita muito. design deles é bem visual e simples de usar, bem intuitiva as automações também têm ajudado muito meu time ele nos deixa criar automações para distribuição de leads, mensagens automáticas, tarefas e acompanhamento de oportunidades. automatizando, reduzimos trabalho manual da equipe e ganhamos tempo pra focar no que importa Cons as vezes o suporte técnico demora para conseguir atendimento, mas quando conseguimos, é um bom e efetivo atendimento Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 17, 2026 Olá, Marcela! Muito obrigado por dedicar seu tempo para compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a centralização das conversas, a integração com WhatsApp e redes sociais, além das automações, têm ajudado sua equipe a ganhar mais agilidade e produtividade no dia a dia. É exatamente esse tipo de resultado que buscamos proporcionar aos nossos clientes. Também agradecemos seu comentário sobre o tempo de resposta do suporte. Sabemos como um atendimento rápido é importante e seguimos trabalhando para melhorar continuamente essa experiência, especialmente nos momentos de maior demanda. É uma satisfação saber que, ao longo desses meses de uso, a Kommo contribuiu para otimizar os processos da sua equipe. Obrigado pela confiança e pela recomendação! Equipe Kommo 💙 [View all Reviews](https://www.capterra.com/p/120048/Kommo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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