--- title: "Kommo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kommo Software - reviews, pricing plans, popular comparisons to other Lead Management products and more." source_url: "https://www.capterra.com/p/120048/Kommo/" page_type: "product" language: "en" --- # Kommo Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kommo ## What is Kommo? Kommo is the world's first messaging-powered CRM. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools.It's the perfect messenger-based sales solution for entrepreneurs and SMBs. ## What is Kommo used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/) Top alternative Featured Overall rating Based on 263 user reviews Reviews sentiment Positive 89% Neutral 6% Negative 5% Pros & cons Streamlined lead tracking tools Intuitive and visual interface Slow and ineffective support Frequent technical problems Starting price $15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kommo?[Manage this product listing](https://www.g2.com/products/kommo/claim_requests/new?auto=true) Rating Breakdown 4.5 +− Features4.4 Value for Money4.4 Ease of Use4.4 Customer Service4.2 Rating Breakdown 4.5 Features4.4 Value for Money4.4 Ease of Use4.4 Customer Service4.2 ## Kommo Reviewers Verdict Updated September 2026 AI summary - Kommo fits small and midsize teams that want to centralize sales and customer communication, especially those using messaging channels like WhatsApp. - Users most consistently value its intuitive interface, efficient lead management, and practical tools for organizing daily sales activities. - It helps teams simplify daily operations, improve sales process visibility, and coordinate customer follow-up in one place. - Reviewers note pain points like bugs, system slowdowns, setup complexity for advanced features, and some limits in reporting and customization. - It works best for businesses seeking practical CRM tools for messaging-based sales, but may frustrate those needing advanced analytics or high customization. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kommo 4.5 (263) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $15 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (261) Ease Of Use 4.0 (4,388) Value For Money 4.4 (239) Value For Money 4.0 (3,517) Customer Service 4.2 (249) Customer Service 4.1 (3,527) ## Kommo alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) Highest Rated [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) [4.7 (744)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) [View all alternatives](https://www.capterra.com/p/120048/Kommo/alternatives/) ## FAQs about Kommo Overview ### What problems does Kommo solve? Kommo solves scattered customer conversations, missed follow-ups, and unclear pipeline ownership by centralizing WhatsApp, Instagram, email, and call history in one visual CRM. It automates lead routing, reminders, and stage changes, helping sales teams, call centers, and small to midsize businesses respond faster, track performance, and prevent lost opportunities. Answer based on 164 reviews Overview ### Which roles and teams benefit most from Kommo? Kommo is most used by sales teams, commercial analysts, and business development managers who need to track leads, organize pipelines, and automate follow-ups. Executives such as CEOs, presidents, founders, and directors use it for visibility into customer conversations, team performance, and revenue opportunities, while administrative and IT roles support workflow management and system setup. Answer based on 232 reviews Overview ### What company size and industries is Kommo built for? Kommo is built for SMBs, with 75% of reviewers from small businesses, and it is most common in Computer Software at 18%. It also serves midsize companies at 14% and enterprises at 11%, with additional adoption in Marketing and Advertising at 11% and Information Technology and Services at 7%. Answer based on 262 reviews Features and Usability ### What are the key features of Kommo? Kommo includes core CRM features for lead management, contact management, and a visual kanban sales pipeline, plus workflow automation for follow-ups, lead routing, and bots. Reviewers also highlight messaging integrations with WhatsApp and Instagram, centralized conversation history, mobile access, and reporting dashboards for sales tracking. Answer based on 101 reviews Pricing ### How much does it cost and what fees or limitations are included? Kommo starts at $15 per user/month for the Base plan, with Advanced at $25 and Enterprise at $45. A free trial is available. The Base plan includes 2,500 active leads per user, while higher tiers raise that limit to 5,000 and 10,000. Answer based on 5 reviews Integrations ### Which third-party tools and platforms does Kommo integrate with? Kommo integrates with WhatsApp and Instagram most often, plus Messenger, Gmail, Google Calendar, Formstack Forms, Slack, and Stripe. It supports over 20 integrations overall, spanning messaging, email, scheduling, forms, team communication, and payments, with reviewer feedback centered on WhatsApp, Instagram, Facebook, and Messenger. Answer based on 113 reviews Getting Started and Support ### What training and onboarding options does Kommo offer? Kommo provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online training can support guided setup, webinars can cover key topics for groups, and documentation and videos offer self-paced reference material. Answer based on 7 reviews Getting Started and Support ### What customer support options does Kommo offer, and how do users rate the experience? Kommo offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users report mixed support experiences: some describe quick, helpful assistance and easy onboarding, while others cite slow replies, repeated handoffs, ticket follow-up issues, language barriers, and inconsistent resolution of more technical problems. Answer based on 101 reviews Security ### How does Kommo handle data security and access control? Kommo uses user management settings and role-based access restrictions to control who can view customer data, and reviewers say this helped protect client bases from unauthorized staff access. Data stays synced across devices and can serve as cloud document storage, though some reviewers report security loopholes, weak logging, and low overall security. Answer based on 31 reviews ## Who uses Kommo? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined lead tracking tools 92% positive reviews out of 59 Most reviewers describe lead management as efficient, with centralized communication, visual pipelines, and helpful automations. Iago S. Vetore comunicação, 1 employee. "It is a practical and efficient CRM that helps centralize communication, organize leads, and improve follow-up processes." Slow and ineffective support 44% negative reviews out of 81 Some users say customer support is difficult to reach, slow to respond, and often unable to resolve problems. Diego D. SEO, 1 employee. "This demonstrates a lack of consideration for customers who rely on the system to function properly." Intuitive and visual interface 97% positive reviews out of 36 Most reviewers indicate the user interface is user-friendly, visually clear, and easy for teams to navigate. Frequent technical problems 56% negative reviews out of 36 Some users report bugs and issues, including platform crashes, delayed notifications, and recurring system instabilities. Comprehensive sales process management 100% positive reviews out of 33 Most reviewers find sales and customer management effective, enabling organized workflows, analytics, and centralized client interactions. Osiel A. Assessor em Vendas, 2 - 10 employees. "Using Kommo has been very positive, providing an easy-to-use and effective platform to consolidate communication with customers and streamline sales processes, although the price can be a little high."" ## Features AI summary Based on 5,388 Lead Management reviews Capterra data shows that buyers of lead management software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **CRM** (**47%**) - **Lead Capture** (**42%**) Kommo supports all three of the features reviewers rate most important: **Contact Management**, **CRM**, and **Lead Capture**. Together, these capabilities help businesses keep customer details organized, track interactions across the sales process, and collect new leads efficiently, allowing teams to respond faster and manage opportunities more effectively. Contact Management 4.3 (66) 77.27% of 66 reviewers that rated this feature as important or highly important Manage, organize, and store contact information CRM 4.7 (34) 94.12% of 34 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Reporting/Analytics 4.6 (41) 82.93% of 41 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Interaction Tracking 4.3 (40) 75.00% of 40 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Pipeline Management 4.8 (12) 83.33% of 12 reviewers that rated this feature as important or highly important Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Lead Management 4.6 (63) 87.30% of 63 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Kommo 138 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Auto-Dialer: System that automatically dials calls - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Business Card/Badge Scanning: Capture contact information by scanning a physical item and having the system automatically extract data from the scan - Buyer Management: Track all information required to develop and sell lots in housing projects - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call List Management: Manage and track all past and future calls. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Chat/Messaging: Communicate using direct chat or messages within the system - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Client Tracking: Track all company interactions with current clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Modeling: Ability to learn and adapt from interactions with environment and data, and to model varying behavior over time. - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Field Sales Management: Manage or track sales completed by field teams/employees - For Sales Teams/Organizations: Caters to sales teams - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Goal Management: Allows employees to set and manage work or career related goals - Graphical Data Presentation: Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Product Catalog: Present a catalog of inventory that customers can view - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Proposal Generation: Create proposals based on costs of labor and materials - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Approval: Ensure that quotes/invoices are correct before sending to customers - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Shared Contacts: Share contacts with other applications like Gmail and CRM - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Statistical Analysis: Apply statistical/mathematical models to sets of data - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Target Account Identification: Identify a list of target accounts that marketers want to turn into customers - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Volunteer Management: Manage volunteer information and direct volunteer resources - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Web-based Deployment: SaaS, web-based, online deployment - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (227) 4.4 Based on 227 reviews ## Pricing Value for money 4.4 (239) Free Trial [View pricing plan details](https://www.capterra.com/p/120048/Kommo/pricing/) Base $15.00 Per User,Per Month It includes: - 12,500 contacts per user - 100 custom fields per user - Unified inbox - Customizable sales pipelines - Task management - Messenger apps - Live chat - Data backup Advanced $25.00 Per User,Per Month It includes: - 25,000 contacts per user - 200 custom fields per user - No-code Salesbot - Pipeline automation - Triggered SMS & emails - Create user teams - Enable/block IP addresses Enterprise $45.00 Per User,Per Month It includes: - 50,000 contacts per user - 400 custom fields per user - Advanced client profiles - Set field permissions - User activity log - Periodic data backup - Bot AI power-up Value for money 4.4 (239) 4.4 Based on 239 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Telegram](https://www.capterra.com/p/180347/Telegram/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (249) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (249) 4.2 Based on 249 reviews ## User reviews Overall rating 4.5 Based on 263 reviews Filter by rating 5(174) 4(60) 3(15) 2(6) 1(8) Mentioned topic Sorted by most recent CD Carlos Daniel F. Engenheiro Executive Office ### "Kommo: organização e praticidade para o processo de vendas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2026 Minha experiência com o Kommo tem sido positiva. A plataforma ajuda bastante na organização dos leads e no acompanhamento das oportunidades, facilitando o controle do processo comercial. Apesar de algumas funcionalidades exigirem um período de adaptação, depois que você se familiariza com a ferramenta, ela se torna muito útil para a rotina de vendas. Pros O que mais gostei no Kommo foi a organização dos leads e do processo comercial. Ele facilita o acompanhamento de cada cliente, permite visualizar em qual etapa da venda cada lead está e ajuda bastante a não perder oportunidades por falta de acompanhamento. Cons O que menos gostei foi que algumas funcionalidades podem ser um pouco complexas no início, exigindo um período de adaptação e configuração para aproveitar todo o potencial da plataforma. Switched from [Grono.ai](https://www.capterra.com/p/10044953/Grono-ai/) Decidi trocar porque o Kommo centraliza melhor as informações, facilita o acompanhamento dos leads e permite organizar o processo comercial de forma mais eficiente, reduzindo a necessidade de utilizar várias ferramentas diferentes. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gabriel B. Not applicable Consumer Services ### "CRM com ótimos recursos de IA" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 14, 2026 No geral, minha experiência com a Kommo tem sido bem positiva. Ele se encaixou muito bem no meu trabalho e facilitou bastante a gestão. Pros O que mais tem me ajudado no dia a dia são os recursos de IA do Kommo, principalmente pela agilidade que trazem no atendimento. Como lido com leads tanto em português quanto em inglês, o suporte a múltiplos idiomas facilita demais minha vida. O Copilot e o resumo de conversas poupam muito tempo. Ele me ajuda a entender rápido mensagens longas e ver se ficou alguma dúvida pendente sem precisar ler toda a conversa. Quando o cliente manda algo como "vamos conversar amanhã às 15h", a ferramenta já identifica o horário e me sugere criar o compromisso direto na agenda. Gosto muito também do editor de texto e as sugestões de resposta por IA, que me ajudam a ajustar mensagens para soar mais amigável ou profissional, além de responder dúvidas frequentes (como preços) com base na nossa base de conhecimento. Cons A experiência de onboarding poderia ser um pouco mais próxima. A Kommo tem uma quantidade boa de artigos e tutoriais para entender a plataforma, mas no começo senti falta de um apoio mais ativo da equipe de suporte nas primeiras configurações. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 17, 2026 Olá, Gabriel! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que os recursos de IA, como o Copilot e os resumos de conversas, têm ajudado a agilizar seu atendimento e facilitar a gestão de leads em diferentes idiomas. É ótimo saber que essas funcionalidades estão economizando seu tempo e tornando sua rotina mais prática. Também agradecemos seu feedback sobre o onboarding. Entendemos que, especialmente no início, ter um acompanhamento mais próximo pode fazer toda a diferença. Estamos sempre buscando melhorar essa experiência e tornar as primeiras configurações mais simples para nossos usuários. Obrigado pela confiança e por compartilhar sua experiência conosco! 💙 Equipe Kommo EE EMMILLIA E. VENDEDORA Facilities Services ### "Uso do Kommo " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2026 Minha experiência com o Kommo foi positiva principalmente pela organização dos leads, gestão do funil e possibilidade de automatizar os follow-ups. Porém, senti que a ferramenta é um pouco complexa e exige bastante configuração para se adaptar totalmente ao meu processo comercial. Pros 1\. Automação do atendimento e follow-up 🔥 Você gostou da possibilidade de não depender do vendedor lembrar de cobrar cada lead. O Kommo permite criar etapas e automações para o lead avançar e receber acompanhamento. 2. Organização dos leads em um funil visual Isso combina muito com a sua operação de energia solar: Lead → Qualificação → Reunião → Proposta → Negociação → Fechamento. 3. WhatsApp integrado ao CRM 📱 Você trabalha bastante com WhatsApp, disparos, abordagem e cobrança de retorno. Então ter as conversas vinculadas ao lead e ao histórico comercial foi um ponto forte. 4. Follow-up automático Esse provavelmente foi um dos pontos que mais fez sentido para você, porque você frequentemente busca mensagens para cobrar retorno e criar urgência nos clientes. Cons Complexidade para configurar — o Kommo é muito poderoso, mas exige bastante configuração para ficar realmente adaptado ao seu processo. Automação não tão simples de montar — para deixar WhatsApp, etapas, follow-ups e distribuição de leads funcionando exatamente como você quer, pode dar trabalho. Dependência de integrações — algumas funções que você queria não ficam totalmente prontas “de fábrica” e dependem de integração/API. Não ser tão focado em energia solar — você precisa adaptar o CRM ao seu processo de venda de sistemas fotovoltaicos. Excesso de recursos — para sua equipe, algumas funcionalidades podem acabar deixando o sistema mais complicado do que o necessário. Switched from [Grono.ai](https://www.capterra.com/p/10044953/Grono-ai/) NÃO TINHA SUPORTE E ERA COMPLICADO DE USAR Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 17, 2026 Olá, Emmillia! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a organização dos leads, o funil visual, a integração com o WhatsApp e, principalmente, as automações de follow-up têm ajudado a tornar seu processo comercial mais organizado e eficiente. Também agradecemos seu feedback sobre a complexidade das configurações e a necessidade de algumas integrações. Sabemos que uma plataforma com tantas possibilidades de personalização pode exigir um período maior de adaptação, especialmente para ajustar os processos às necessidades específicas de cada negócio. Obrigado pela confiança e pela excelente avaliação! É um prazer fazer parte da rotina da sua equipe. 💙 Equipe Kommo Mariceli Samela S. auxiliar administrativo Accounting ### "CRM perfeito pra centralizar conversas e não precisar ficar mexendo separadamente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2026 gostamos muito, temos utilizado para organização dos nossos clientes e tem nos ajudado muito no dia a dia. o que mais gostamos é poder visualizar na tela conversas vindo de plataformas diferentes e não ter mais que ficar mexendo nessas plataformas separadamente Pros Estavamos em busca de um CRM que pudesse centralizar as mensagens do whatsapp e do instagram, assim ajudaria com a gestão de atendimento de maneira geral e a kommo trouxe a solução pra toda essa organização de clientes Cons Dificuldade em mexer na plataforma de primeiro momento, nunca tínhamos usado um crm antes e são tantos detalhes que precisamos ter um tempo de costume mexendo na ferramenta Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 17, 2026 Olá, Mariceli! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a centralização das conversas do WhatsApp e Instagram tem facilitado a organização dos clientes e tornado o atendimento mais prático no dia a dia. É ótimo saber que vocês conseguem acompanhar tudo em um só lugar, sem precisar alternar entre diferentes plataformas. Também agradecemos seu feedback sobre a adaptação inicial. Sabemos que, para quem está utilizando um CRM pela primeira vez, a quantidade de recursos e configurações pode exigir um período de aprendizado. Obrigado pela confiança e pela excelente avaliação! É um prazer fazer parte da rotina da sua equipe. 💙 Equipe Kommo Matheus B. ASSISTENTE Government Administration ### "o Uma ferramenta completa para organização e gestão de clientes" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2026 Minha experiência com o Kommo foi positiva. A plataforma facilita a organização dos processos comerciais, melhora o acompanhamento dos clientes e ajuda a manter todas as informações centralizadas. É uma ferramenta útil para equipes que precisam de mais controle e organização no processo de vendas. Pros Gostei principalmente da organização das informações, facilidade para acompanhar negociações e centralização dos contatos e atividades em um único lugar. A interface é intuitiva e ajuda bastante no acompanhamento do relacionamento com os clientes. Cons Alguns recursos podem exigir um pouco de tempo para serem configurados e aprendidos, principalmente para quem está começando. Também acredito que algumas funcionalidades poderiam ser mais simples e diretas. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GO Gabriela O. Administração Hospitality ### "Ferramenta completa para organizar vendas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2026 Minha experiência com o Kommo foi positiva no geral. A plataforma ajuda a centralizar contatos, leads e oportunidades, deixando o acompanhamento das negociações mais organizado. Gostei principalmente da possibilidade de visualizar as etapas do processo e automatizar algumas tarefas. No começo, precisei de um tempo para entender todos os recursos e configurações, mas depois a utilização ficou mais simples. No geral, considero uma ferramenta útil para organizar o relacionamento com clientes e acompanhar o processo de vendas. Pros O que mais gostei foi a organização dos contatos e das oportunidades de venda em um único lugar. A possibilidade de acompanhar cada etapa do processo facilita bastante o acompanhamento dos leads e ajuda a não perder informações importantes. Também achei a interface relativamente intuitiva e os recursos de automação úteis para reduzir tarefas repetitivas. Cons No início, alguns recursos podem parecer um pouco complexos, principalmente para quem não está acostumado a utilizar sistemas de CRM. Também senti que seria interessante ter uma configuração mais simples para personalizar alguns fluxos e automações. Porém, com o tempo e a prática, a utilização fica mais fácil. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 17, 2026 Olá, Gabriela! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a plataforma tem ajudado a centralizar os contatos e oportunidades, acompanhar cada etapa do processo comercial e automatizar tarefas do dia a dia. É ótimo saber que esses recursos têm contribuído para uma gestão mais organizada e eficiente. Também agradecemos seu feedback sobre a configuração de alguns fluxos e automações. Sabemos que uma plataforma completa pode exigir um período de adaptação, e seguimos trabalhando para tornar essas configurações cada vez mais simples e intuitivas. Obrigado pela confiança e pela excelente avaliação! 💙 Equipe Kommo AN Anonymous User Gestora Online Media ### "Desde a implementação tem sido bem positivo usar a Kommo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2026 ótimo pra agilizar processos, gerar carteira de clientes e conseguir entender as etapas do funil de atendimento/vendas. faz integrações com todas as plataformas necessárias e tem sido bem positivo desde a implementação Pros CRM eficiente, tem integração com outras plataformas e automações que fazem o trabalho ser mais prático e direto ao ponto Cons Dificuldade e dúvidas sobre os funcionamentos da plataforma e manutenção em geral, como são muitos detalhes, qualquer coisa pode passar desapercebida Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 17, 2026 Olá! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a plataforma tem ajudado a agilizar seus processos, organizar a carteira de clientes e acompanhar melhor cada etapa do funil de atendimento e vendas. É ótimo saber também que as integrações e automações têm tornado sua rotina mais prática desde a implementação. Também agradecemos seu feedback sobre a quantidade de detalhes e a curva de aprendizado da plataforma. Sabemos que, com tantos recursos e possibilidades de configuração, pode surgir uma dúvida ou outra durante a adaptação. Estamos sempre trabalhando para tornar essa experiência mais simples e intuitiva. Obrigado pela confiança e pela excelente avaliação! 💙 Equipe Kommo AR Angelica R. Comercial International Trade and Development ### "Plataforma prática e organizada para gestão de clientes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2026 Minha experiência com o Kommo foi positiva, principalmente pela organização das informações e pela praticidade no acompanhamento dos clientes. Pros Acho interessante a facilidade de organizar os contatos e informações dos clientes em um único lugar, facilitando o acompanhamento. Cons Algumas funcionalidades podem ser um pouco confusas no início, principalmente para quem ainda está se adaptando à plataforma. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 17, 2026 Olá, Angelica! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a plataforma tem ajudado a organizar as informações dos clientes e tornar o acompanhamento mais prático no dia a dia. É ótimo saber que a centralização das informações tem contribuído para uma gestão mais eficiente. Também agradecemos seu feedback sobre a adaptação inicial a algumas funcionalidades. Estamos sempre trabalhando para tornar a plataforma cada vez mais intuitiva e facilitar a experiência de novos usuários. Obrigado pela confiança e pela excelente avaliação! 💙 Equipe Kommo AN Anonymous User Administrativo Primary/Secondary Education ### "Gostamos muito da kommo, é um ótimo custo benefício e crm completo " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 13, 2026 Tem sido muito bom utilizar a plataforma, conseguimos acompanhar toda a parte de atendimento de clientes que vem de diferentes redes sociais, conseguimos deixar o card de lead totalmente funcional e gerar relatórios que nos ajudam a identificar o que realmente está acontecendo Pros Da praticidade em integrar e centralizar conversas. Conseguimos fazer a gestão de atendimento em um lugar só e acompanhar cada caso particularmente Cons As vezes temos um suporte demorado para questões que poderiam ser mais fácil resolvidas, dúvidas em geral Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 17, 2026 Olá! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a plataforma tem ajudado sua equipe a centralizar os atendimentos, organizar os leads e acompanhar os clientes de diferentes canais em um só lugar. É ótimo saber também que os cards de leads e os relatórios têm contribuído para uma gestão mais clara e eficiente. Também agradecemos seu feedback sobre o tempo de resposta do suporte. Entendemos como é importante conseguir resolver dúvidas rapidamente e seguimos trabalhando para melhorar cada vez mais essa experiência. Obrigado pela confiança e pela excelente avaliação! 💙 Equipe Kommo AN Anonymous User Tecnologia Information Technology and Services ### "Crm valioso e processos unificados com sucesso!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 August 8, 2026 Tem sido muito valioso entrar com esse crm, pois nossos processos se centralizaram e unificando a ia tudo melhorou 100% Pros Praticidade dos processos de atendimento. É um crm facil e intuitivo, altamente personalizavel com card de leads, relatorios, gestao de maneita geral Cons Precisamos de um tempo pra conseguir entender sobre a plataforma e utilizar ela com mais agilidade, mas depois que entendemos todo o processo se tornou fluido Switched from [Octadesk](https://www.capterra.com/p/192993/Octadesk/) Precisavamos de um crm que fosse mais amplo e conseguimos fazer mais edicoes Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 10, 2026 Olá! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a plataforma tem ajudado a centralizar e unificar os processos de atendimento, além de oferecer a praticidade e a flexibilidade que sua equipe precisava. É ótimo saber que a personalização dos leads, os relatórios e os recursos de IA têm contribuído para tornar a rotina mais fluida e eficiente. Também agradecemos seu feedback sobre o período inicial de adaptação. Sabemos que uma plataforma completa e personalizável pode exigir um tempo para conhecer todos os recursos, e ficamos felizes em saber que, depois dessa fase, o uso se tornou mais simples e natural para sua equipe. Obrigado pela confiança e pela excelente avaliação. É um prazer fazer parte da evolução do seu negócio! Equipe Kommo 💙 [View all Reviews](https://www.capterra.com/p/120048/Kommo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [HubSpot CRM vs Kommo](https://www.capterra.com/compare/120048-152373/Kommo-vs-HubSpot-CRM)[Salesforce Sales Cloud vs Kommo](https://www.capterra.com/compare/61368-120048/Salesforce-vs-Kommo)[Zoho CRM vs Kommo](https://www.capterra.com/compare/120048-155928/Kommo-vs-Zoho-CRM)[Bigin by Zoho CRM vs Kommo](https://www.capterra.com/compare/120048-204998/Kommo-vs-Bigin-by-Zoho-CRM)[Kylas Sales CRM vs Kommo](https://www.capterra.com/compare/120048-210630/Kommo-vs-Kylas)[Dynamics 365 vs Kommo](https://www.capterra.com/compare/120048-157279/Kommo-vs-Dynamics-365)[Pipedrive vs Kommo](https://www.capterra.com/compare/120048-132666/Kommo-vs-Pipedrive)[eWay-CRM vs Kommo](https://www.capterra.com/compare/120048-152769/Kommo-vs-eWay-CRM)[EngageBay CRM vs Kommo](https://www.capterra.com/compare/120048-178819/Kommo-vs-EngageBay-Marketing)[Nutshell vs Kommo](https://www.capterra.com/compare/120048-144340/Kommo-vs-Nutshell) [Odoo vs Kommo](https://www.capterra.com/compare/120048-135618/Kommo-vs-Odoo)[Act! vs Kommo](https://www.capterra.com/compare/120048-175860/Kommo-vs-Act)[ActiveCampaign vs Kommo](https://www.capterra.com/compare/79367-120048/ActiveCampaign-vs-Kommo)[Ploomes CRM vs Kommo](https://www.capterra.com/compare/120048-207290/Kommo-vs-Ploomes)[Bitrix24 vs Kommo](https://www.capterra.com/compare/113540-120048/Bitrix24-vs-Kommo)[Brevo Marketing Platform vs Kommo](https://www.capterra.com/compare/120048-132996/Kommo-vs-brevo)[monday CRM vs Kommo](https://www.capterra.com/compare/120048-245800/Kommo-vs-Monday-CRM)[Copper vs Kommo](https://www.capterra.com/compare/120048-141642/Kommo-vs-Copper)[HubSpot Sales Hub vs Kommo](https://www.capterra.com/compare/120048-214215/Kommo-vs-HubSpot-SalesHub)[Freshsales vs Kommo](https://www.capterra.com/compare/120048-155563/Kommo-vs-Freshsales)