--- title: "Kommo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kommo Software - reviews, pricing plans, popular comparisons to other Lead Management products and more." source_url: "https://www.capterra.com/p/120048/Kommo/" page_type: "product" language: "en" --- # Kommo Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kommo ## What is Kommo? Kommo is the world's first messaging-powered CRM. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools.It's the perfect messenger-based sales solution for entrepreneurs and SMBs. ## What is Kommo used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/) Top alternative Featured Overall rating Based on 255 user reviews Reviews sentiment Positive 89% Neutral 6% Negative 5% Pros & cons Intuitive and approachable design Rich and practical functionality Slow and ineffective customer support Unreliable technical support experience Starting price $15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kommo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.amocrm.com/&name=Kommo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kommo 4.5 (255) VS. [4.5 (4,477)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $15 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (253) Ease Of Use 4.4 (4,378) Value For Money 4.4 (231) Value For Money 4.3 (3,509) Customer Service 4.1 (241) Customer Service 4.4 (3,519) ## Kommo alternatives [4.4 (18,802)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,987)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (739)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (824)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/120048/Kommo/alternatives/) ## FAQs about Kommo Overview ### What problems does Kommo solve? Kommo solves scattered customer conversations, lost leads, slow follow-ups, and unclear pipeline visibility by centralizing WhatsApp, Instagram, email, and phone interactions in one visual workflow. Sales teams, customer service reps, call centers, and small to midsize businesses use it to automate lead routing, track every deal stage, and reduce manual admin work. Answer based on 138 reviews Overview ### Which roles and teams benefit most from Kommo? Kommo is most used by sales leaders, business analysts, and executives who need to organize pipelines, track conversations, and improve follow-up speed. Commercial teams use it to manage leads and customer outreach, while founders and directors rely on reporting, automation, and visibility into sales performance and team activity. Answer based on 218 reviews Overview ### What company size and industries is Kommo built for? Kommo is built for SMBs and sales teams, with 74% of reviewers from small businesses and Computer Software leading industries at 19%. It also serves midsize businesses at 15% and enterprises at 11%, with additional adoption in Marketing and Advertising at 11% and Information Technology and Services at 7%. Answer based on 248 reviews Features and Usability ### What are the key features of Kommo? Kommo includes core CRM features like lead management, visual sales pipelines with kanban boards, and contact history tied to each deal. Differentiators include multi-channel messaging for WhatsApp, Instagram, email, and calls, plus workflow automation, Salesbot-style routing, API integrations, and mobile access for managing conversations and follow-ups. Answer based on 94 reviews Pricing ### How much does it cost and what fees or limitations are included? Kommo starts at $15 per user/month for the Base plan, with Advanced at $25 and Enterprise at $45. A free trial is available. Base includes 2,500 active leads per user, Advanced 5,000, and Enterprise 10,000. Pricing reviews are mixed, with many calling it good value. Answer based on 6 reviews Integrations ### Which third-party tools and platforms does Kommo integrate with? Kommo integrates with WhatsApp, Instagram, Messenger, Gmail, Google Calendar, Formstack Forms, and LiveChat, with reviewer feedback centered on messaging and social channels. It also supports over 20 integrations across communication, marketing, and productivity tools, including Dropbox, Mailchimp, Microsoft 365, QuickBooks Online Advanced, and Google Ads. Answer based on 102 reviews Getting Started and Support ### What training and onboarding options does Kommo offer? Kommo provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars offer scheduled group learning, documentation gives written reference material, and videos provide self-paced visual guidance. Answer based on 6 reviews Getting Started and Support ### What customer support options does Kommo offer, and how do users rate the experience? Kommo offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as helpful and available when needed, but experiences are mixed: some report quick assistance, while others cite slow replies, ticket follow-up friction, language barriers, and uneven issue resolution. Answer based on 94 reviews Security ### How does Kommo handle data security and access control? Kommo uses role-based user access restrictions and configurable user management settings to control who can view customer data, documents, and internal records. Reviewers also value secure cloud access and synchronization across devices. However, some report weak security, safety loopholes, and no user information logging, which can limit oversight. Answer based on 31 reviews ## Who uses Kommo? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and approachable design 96% positive reviews out of 28 Most reviewers describe the user interface as clear, easy to navigate, and simple to learn quickly. Slow and ineffective customer support 46% negative reviews out of 56 Some reviewers describe customer support as difficult to reach, slow to respond, and rarely resolving issues satisfactorily. Diego D. SEO, 1 employee. "This demonstrates a lack of consideration for customers who rely on the system to function properly." Rich and practical functionality 92% positive reviews out of 26 Most reviewers indicate the features are extensive, user-friendly, and support efficient lead and conversation management. Julia F. Secretary, 501 - 1,000 employees. "The learning curve is moderate, enabling users to start using the main functionalities quickly, even without prior experience." Unreliable technical support experience 83% negative reviews out of 24 Most reviewers report technical support is unhelpful, slow, and often unable to resolve problems or provide timely solutions. MICAEL F. CEO AT New Horizons INC, 11 - 50 employees. "Sometimes the support and CS team dont understand some techincal problems causing a little delay to a ticket resolution, improving that they will reach a gold standart." Comprehensive sales funnel management 96% positive reviews out of 24 Most reviewers find the sales funnel tools effective for organizing leads, tracking opportunities, and visualizing progress. ## Features AI summary Based on 5,335 Lead Management reviews Capterra data shows that buyers of lead management software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **CRM** (**47%**) - **Lead Capture** (**42%**) Kommo supports all three of the features reviewers rate most important: **Contact Management**, **CRM**, and **Lead Capture**. Together, these capabilities help businesses keep prospect details organized, track customer interactions in one place, and collect new leads more efficiently, allowing teams to respond faster and manage the sales process with better consistency. Contact Management 4.2 (62) 75.81% of 62 reviewers that rated this feature as important or highly important Manage, organize, and store contact information CRM 4.6 (30) 93.33% of 30 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Interaction Tracking 4.3 (39) 74.36% of 39 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Reporting/Analytics 4.6 (37) 83.78% of 37 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Pipeline Management 4.8 (12) 83.33% of 12 reviewers that rated this feature as important or highly important Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Lead Management 4.6 (62) 87.10% of 62 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Kommo 138 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Auto-Dialer: System that automatically dials calls - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Business Card/Badge Scanning: Capture contact information by scanning a physical item and having the system automatically extract data from the scan - Buyer Management: Track all information required to develop and sell lots in housing projects - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call List Management: Manage and track all past and future calls. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Chat/Messaging: Communicate using direct chat or messages within the system - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Client Tracking: Track all company interactions with current clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Modeling: Ability to learn and adapt from interactions with environment and data, and to model varying behavior over time. - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Field Sales Management: Manage or track sales completed by field teams/employees - For Sales Teams/Organizations: Caters to sales teams - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Goal Management: Allows employees to set and manage work or career related goals - Graphical Data Presentation: Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Product Catalog: Present a catalog of inventory that customers can view - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Proposal Generation: Create proposals based on costs of labor and materials - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Approval: Ensure that quotes/invoices are correct before sending to customers - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Shared Contacts: Share contacts with other applications like Gmail and CRM - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Statistical Analysis: Apply statistical/mathematical models to sets of data - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Target Account Identification: Identify a list of target accounts that marketers want to turn into customers - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Volunteer Management: Manage volunteer information and direct volunteer resources - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Web-based Deployment: SaaS, web-based, online deployment - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (219) 4.4 Based on 219 reviews ## Pricing Value for money 4.4 (231) Free Trial [View pricing plan details](https://www.capterra.com/p/120048/Kommo/pricing/) Base $15.00 Per User,Per Month It includes: - 12,500 contacts per user - 100 custom fields per user - Unified inbox - Customizable sales pipelines - Task management - Messenger apps - Live chat - Data backup Advanced $25.00 Per User,Per Month It includes: - 25,000 contacts per user - 200 custom fields per user - No-code Salesbot - Pipeline automation - Triggered SMS & emails - Create user teams - Enable/block IP addresses Enterprise $45.00 Per User,Per Month It includes: - 50,000 contacts per user - 400 custom fields per user - Advanced client profiles - Set field permissions - User activity log - Periodic data backup - Bot AI power-up Value for money 4.4 (231) 4.4 Based on 231 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (241) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (241) 4.1 Based on 241 reviews ## User reviews Overall rating 4.5 Based on 255 reviews Filter by rating 5(168) 4(58) 3(15) 2(6) 1(8) Mentioned topic Sorted by most recent AN Anonymous User Tecnologia Information Technology and Services ### "Crm valioso e processos unificados com sucesso!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 August 8, 2026 Tem sido muito valioso entrar com esse crm, pois nossos processos se centralizaram e unificando a ia tudo melhorou 100% Pros Praticidade dos processos de atendimento. É um crm facil e intuitivo, altamente personalizavel com card de leads, relatorios, gestao de maneita geral Cons Precisamos de um tempo pra conseguir entender sobre a plataforma e utilizar ela com mais agilidade, mas depois que entendemos todo o processo se tornou fluido Switched from [Octadesk](https://www.capterra.com/p/192993/Octadesk/) Precisavamos de um crm que fosse mais amplo e conseguimos fazer mais edicoes Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 10, 2026 Olá! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a plataforma tem ajudado a centralizar e unificar os processos de atendimento, além de oferecer a praticidade e a flexibilidade que sua equipe precisava. É ótimo saber que a personalização dos leads, os relatórios e os recursos de IA têm contribuído para tornar a rotina mais fluida e eficiente. Também agradecemos seu feedback sobre o período inicial de adaptação. Sabemos que uma plataforma completa e personalizável pode exigir um tempo para conhecer todos os recursos, e ficamos felizes em saber que, depois dessa fase, o uso se tornou mais simples e natural para sua equipe. Obrigado pela confiança e pela excelente avaliação. É um prazer fazer parte da evolução do seu negócio! Equipe Kommo 💙 AN Anonymous User Vendas Retail ### "Avaliação de cliente satisfeito." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 7, 2026 Estou adorando a Kommo! Os produtos têm ótima qualidade, são bonitos, bem feitos e superaram minhas expectativas. Dá para perceber o cuidado em cada detalhe. Com certeza é uma marca que eu recomendo e compraria novamente! ❤️ Pros Esta empresa é séria em relação aos clientes captura mensagens, levada a comunicação com o cliente, automotiza tarefas e acompanha resultados tudo em um só lugar. Cons Não tenha nada que não seja do meu agrado tudo foi bem pensado e facilitado. Muito fácil de adaptação. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 10, 2026 Olá! Muito obrigado por compartilhar sua experiência com a Kommo! ❤️ Ficamos muito felizes em saber que a plataforma tem ajudado a centralizar as mensagens, facilitar a comunicação com os clientes, automatizar tarefas e acompanhar os resultados em um só lugar. É ótimo saber também que a adaptação foi simples e que a experiência superou suas expectativas. Agradecemos muito pelo carinho, pela confiança e pela recomendação. É um prazer saber que você está gostando da Kommo! Equipe Kommo 💙 AN Anonymous User Desenvolvedor Program Development ### "atende as expectativas do time de atendimento e vendas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2026 é um bom crm, atende as expectativas do time de atendimento e vendas. Por ser um crm personalizado, você consegue deixar ele montado para o dia a dia da empresa, gerar relatórios, entender a situação de cada lead e automatizar processos Pros Buscavamos um crm que pudesse deixar o atendimento da equipe mais ágil, antes acompanhávamos os atendimentos em plataformas separadas (por exemplo, o que é whatsapp no whatsapp, o que é instagram no instagram) e isso estava atrapalhando bastante Cons É um crm que precisa de muita atenção aos detalhes então para fazer a integração e deixar ele pronto pra equipe usar, tivemos que ter um tempo pra entender como tudo funciona Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 5, 2026 Olá! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a plataforma tem ajudado a centralizar os atendimentos e tornar a rotina da sua equipe mais ágil e organizada. É muito gratificante saber que a Kommo tem contribuído para unificar os canais de comunicação, automatizar processos e oferecer uma visão mais clara de cada oportunidade de venda. Também agradecemos seu feedback sobre o processo de implementação. Sabemos que a configuração inicial exige atenção aos detalhes para aproveitar todo o potencial da plataforma, e seguimos trabalhando para tornar essa experiência cada vez mais simples e intuitiva. Obrigado pela confiança e pela excelente avaliação. É um prazer fazer parte da evolução do seu time de atendimento e vendas! Equipe Kommo 💙 BD Beatriz D. Marketing Geral Marketing and Advertising ### "Excelente crm, entrega o que é prometido!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 3, 2026 Excelente crm, entrega o que é prometido, podemos personalizar pipelines, fazer automações e gerar contratos e relatórios. Nosso dia a dia ficou mais rápido com as tarefas automaticas e o atendimento mais certeiro já que sabemos onde cada lead está colocado Pros Ter automatização de processos e centralização de leads. Estavamos em busca de um crm que conseguisse nos ajudar a ter mais agilidade na parte de atendimento Cons A implementação requer muitos detalhes, poderia existir uma maneira desses passo a passo serem explicados de forma mais objetiva Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 5, 2026 Olá, Beatriz! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos muito felizes em saber que a plataforma tem ajudado a automatizar processos, centralizar os leads e tornar o atendimento mais ágil. É gratificante saber que as personalizações, automações e relatórios têm contribuído para uma rotina mais organizada e eficiente para a sua equipe. Também agradecemos seu feedback sobre o processo de implementação. Sabemos que a configuração inicial pode exigir mais atenção, e seguimos trabalhando para tornar nossos materiais e o passo a passo cada vez mais claros e objetivos. Obrigado pela confiança e pela excelente avaliação. É um prazer fazer parte do crescimento do seu negócio! Equipe Kommo 💙 Glaucieni M. Gerente Geral Consumer Services ### "Uso a kommo semanalmente e tem sido positivo " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 2, 2026 Uso semanalmente e trm sido otimo, meus atendimentos melhoraram em trmpo de resposta e retencao de clientes, frchamento de serviços. É uma ferramente bem personalizavel entao ajuda muito com relatorios e dados Pros Gosto da agilidade que a kommo trouxe para os meus atendimentos, hoje consigo deixar meus leads centralizados em um lugar so, whatsapp e instagram, entao ajuda muito no meu dia a dia Cons Tive algumas dificuldades para implementar o sistema e precisei tirar um tempo pra ler e estudar as funcionalidades Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 4, 2026 Olá, Glaucieni! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a plataforma tem ajudado a centralizar seus atendimentos, organizar os leads e tornar a comunicação pelo WhatsApp e Instagram muito mais ágil. É muito gratificante saber que a Kommo tem contribuído para melhorar o tempo de resposta, a retenção de clientes e os resultados da sua empresa. Também agradecemos seu feedback sobre o processo de implementação e a curva de aprendizado inicial. Estamos sempre trabalhando para tornar a plataforma mais intuitiva e facilitar a configuração dos recursos para que nossos clientes aproveitem todo o seu potencial desde o início. Obrigado pela confiança e pela excelente avaliação. É um prazer fazer parte da evolução do seu negócio! Equipe Kommo 💙 Athirson C. Executivo Information Technology and Services ### "Excelente CRM para gestão comercial e automação de vendas" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 30, 2026 Minha experiência tem sido muito positiva. O sistema facilita a gestão dos contatos, automatiza tarefas repetitivas e oferece uma visão clara do pipeline de vendas. Isso contribuiu para um processo comercial mais organizado, ágil e eficiente. Pros O Kommo é uma plataforma intuitiva e fácil de usar. A automação de processos, integração com WhatsApp e organização do funil de vendas ajudam muito no acompanhamento dos leads e aumentam a produtividade da equipe comercial. Cons Algumas configurações mais avançadas exigem um tempo de aprendizado. Além disso, algumas integrações dependem de ferramentas de terceiros, o que pode aumentar a complexidade da implantação. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 3, 2026 Olá, Athirson! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a plataforma tem ajudado a organizar o processo comercial da sua equipe por meio das automações, da integração com o WhatsApp e da gestão do funil de vendas. É muito gratificante saber que esses recursos têm contribuído para aumentar a produtividade e tornar o acompanhamento dos leads mais eficiente. Também agradecemos seu feedback sobre a curva de aprendizado de algumas funcionalidades e a necessidade de integrações com ferramentas de terceiros. Comentários como o seu são muito importantes para continuarmos aprimorando a plataforma e oferecer uma experiência cada vez mais intuitiva. Obrigado pela confiança e por compartilhar sua experiência conosco. Seguiremos trabalhando para evoluir a Kommo e atender cada vez melhor às necessidades dos nossos clientes. Equipe Kommo 💙 GA Gabriel A. CONTADOR DIRETOR Accounting ### "CRM Poderoso!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 July 30, 2026 Está até o momento suprindo todas as minhas necessidades, antes usava várias ferramentas, aqu8i consigo centrar tudo que preciso. Pros A integração, são várias opções, onde conseguimos de fato centralizar tudo do negócio por lá, links de pagamentos, e o poderoso CRM altamente customizável. Cons Um único ponto até então, não aparece a foto real do contato do WhatsApp cliente, fica uma imagem genérica. Alternatives considered [Wati](https://www.capterra.com/p/204314/WATI/) Reasons for choosing Kommo O custo benefício muito superior, entrega praticamente o mesmo cobrando menos. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 3, 2026 Olá, Gabriel! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos muito felizes em saber que a plataforma tem atendido às necessidades do seu negócio e que as integrações, o CRM altamente personalizável e o excelente custo-benefício fizeram a diferença na sua rotina. É gratificante saber que a Kommo permitiu centralizar processos que antes eram realizados em diferentes ferramentas. Também agradecemos seu feedback sobre a exibição da foto de perfil dos contatos no WhatsApp. Comentários como o seu são muito importantes para continuarmos evoluindo a plataforma e aprimorando a experiência dos nossos usuários. Obrigado pela confiança e pela excelente avaliação. É um prazer fazer parte do crescimento do seu negócio! Equipe Kommo 💙 Raissa B. Assistente secretária Construction ### "Kommo processos automatizados e fases personalizadas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2026 Conseguimos automatizar o processo de captura de leads e de forma geral funciona super bem, além de termos um atendimento personalizado que faz as primeiras etapas sem precisarmos focar tanto. Pros O fato de ser uma plataforma focada em integrações, assim me ajudando a consiguir centralizar todos as plataformas e fazer o atendimento aos clientes render mais. Cons Precisei de ajuda pra implementar algumas ferramentas, então tive que tirar um tempo pra ler e aprender a mexer direito no que ela oferece. O retorno dos chamados as vezes pode ser demorado. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 17, 2026 Olá, Raissa! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos muito felizes em saber que a plataforma tem ajudado a centralizar seus canais de atendimento e automatizar a captura de leads, tornando os processos mais ágeis e eficientes. É gratificante saber que as integrações e as automações estão contribuindo para otimizar o atendimento aos seus clientes. Também agradecemos seu feedback sobre o processo de implementação e o tempo de resposta dos chamados. Comentários como o seu são muito importantes para continuarmos aprimorando nossa plataforma e oferecer uma experiência cada vez mais completa aos nossos usuários. Obrigado pela confiança e pela excelente avaliação. É um prazer fazer parte da evolução do seu negócio! Equipe Kommo 💙 Gabriel A. Gestor de tráfego Marketing and Advertising ### "CRM para quem quer praticidade na venda." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 16, 2026 No geral é uma experiência positiva, com a kommo ficou mais simples gerir os cliente e vender com uma única ferramenta. Pros A facilidade em gerir todos os canais de atendimento em uma só tela, de forma organizada. Ter o funil de vendas de forma visual facilita no acompanhamento de cada cliente Cons A área de relatórios ser simples demais, poderia ser mais robusta para uma melhor e mais detalhada análise de dados, mas, nada que atrapalhe no fluxo de atendimento. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 17, 2026 Olá, Gabriel! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a possibilidade de gerenciar todos os canais de atendimento em um só lugar e a visualização do funil de vendas têm tornado o acompanhamento dos clientes mais simples e organizado. É muito bom saber que a plataforma tem contribuído para facilitar a gestão e o processo de vendas da sua equipe. Também agradecemos seu feedback sobre a área de relatórios. Comentários como o seu são muito importantes para continuarmos evoluindo a plataforma e desenvolver funcionalidades que atendam cada vez melhor às necessidades dos nossos usuários. Obrigado pela confiança e por recomendar a Kommo. Seguiremos trabalhando para oferecer uma experiência cada vez melhor! Equipe Kommo 💙 VD Vinicius D. Analista Pharmaceuticals ### "Sublimeeee" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2026 Experiência Ótima, atendeu muito bem minhas expectativas, sem nenhum apontando negativo para relatar, somente agradecer. Pros O que eu mais gostei na kommo foi a Facilidade que eles trazem para nos proporcionar uma otima experiência e acesso agil. Cons No momento eu estou muito satisfeito com toda a performance da kommo, nao teria nenhum apontando para ser feito. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 17, 2026 Olá, Vinicius! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos muito felizes em saber que a plataforma atendeu às suas expectativas e que você está satisfeito com a experiência, a facilidade de uso e a agilidade que a Kommo proporciona no dia a dia. É muito gratificante receber um feedback tão positivo e saber que estamos contribuindo para tornar a gestão comercial mais prática e eficiente. Agradecemos pela confiança e pela excelente avaliação! Equipe Kommo 💙 [View all Reviews](https://www.capterra.com/p/120048/Kommo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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