--- title: "Kommo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Kommo the right Lead Management solution for you? Explore 263 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/120048/Kommo/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Kommo 4.5 (263) [View alternatives](https://www.capterra.com/p/120048/Kommo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Kommo Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews IS Iago S Vetore comunicaçãoComputer & Network Security, Self-employedUsed the software for: Less than 6 months. “The automation features help streamline follow-ups and save time, while the integration with messaging apps allows for more direct and efficient communication with clients.“ January 12, 2026 NS Nathalia S BDRLogistics and Supply Chain, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “What I find frustrating is that the communication around tickets isn’t centralized. If I want an update, I need to reach out to support again, go through the whole filtering process, explain the situation from scratch, and then wait for feedback.“ January 8, 2026 NS Nathalia S BDRLogistics and Supply Chain, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Kommo integrates seamlessly with channels like Instagram, WhatsApp, and email, which allows me to centralize all conversations and lead management in one place.“ January 8, 2026 MF MICAEL F CEO AT New Horizons INCComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “Sometimes the support and CS team dont understand some techincal problems causing a little delay to a ticket resolution, improving that they will reach a gold standart.“ January 7, 2026 Ld Lucas d reviewerMedical Practice, 201 - 500 employeesUsed the software for: Less than 6 months. “The platform does a good job of centralizing communication, managing leads, and supporting sales workflows. Despite minor issues and a short adjustment period, it delivers consistent value in the last three months.“ January 21, 2026 JF Julia F SecretaryFurniture, 501 - 1,000 employeesUsed the software for: Less than 6 months. “What I liked the least was the limited level of customization and the lack of more advanced features in some areas.“ January 13, 2026 JF Julia F SecretaryFurniture, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Finally, the marketing features help monitor campaigns and manage relationships with leads, supporting conversion and engagement strategies in a practical way.“ January 13, 2026 Diego D SEOAccounting, Self-employedUsed the software for: Less than 6 months. “This demonstrates a lack of consideration for customers who rely on the system to function properly.“ March 15, 2024 ## Showing most helpful reviews Showing 1-25 of 263 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Engenheiro Used the software for: Less than 1 year ### "Kommo: organização e praticidade para o processo de vendas" September 7, 2026 5.0 Minha experiência com o Kommo tem sido positiva. A plataforma ajuda bastante na organização dos leads e no acompanhamento das oportunidades, facilitando o controle do processo comercial. Apesar de algumas funcionalidades exigirem um período de adaptação, depois que você se familiariza com a ferramenta, ela se torna muito útil para a rotina de vendas. Pros O que mais gostei no Kommo foi a organização dos leads e do processo comercial. Ele facilita o acompanhamento de cada cliente, permite visualizar em qual etapa da venda cada lead está e ajuda bastante a não perder oportunidades por falta de acompanhamento. Cons O que menos gostei foi que algumas funcionalidades podem ser um pouco complexas no início, exigindo um período de adaptação e configuração para aproveitar todo o potencial da plataforma. Review Source R Reviewer ASSISTENTE Used the software for: I used a free trial ### "o Uma ferramenta completa para organização e gestão de clientes" August 17, 2026 4.0 Minha experiência com o Kommo foi positiva. A plataforma facilita a organização dos processos comerciais, melhora o acompanhamento dos clientes e ajuda a manter todas as informações centralizadas. É uma ferramenta útil para equipes que precisam de mais controle e organização no processo de vendas. Pros Gostei principalmente da organização das informações, facilidade para acompanhar negociações e centralização dos contatos e atividades em um único lugar. A interface é intuitiva e ajuda bastante no acompanhamento do relacionamento com os clientes. Cons Alguns recursos podem exigir um pouco de tempo para serem configurados e aprendidos, principalmente para quem está começando. Também acredito que algumas funcionalidades poderiam ser mais simples e diretas. Review Source VR Verified Reviewer Administrativo Used the software for: Less than 1 year ### "Gostamos muito da kommo, é um ótimo custo benefício e crm completo " August 17, 2026 5.0 Tem sido muito bom utilizar a plataforma, conseguimos acompanhar toda a parte de atendimento de clientes que vem de diferentes redes sociais, conseguimos deixar o card de lead totalmente funcional e gerar relatórios que nos ajudam a identificar o que realmente está acontecendo Pros Da praticidade em integrar e centralizar conversas. Conseguimos fazer a gestão de atendimento em um lugar só e acompanhar cada caso particularmente Cons As vezes temos um suporte demorado para questões que poderiam ser mais fácil resolvidas, dúvidas em geral Review Source R Reviewer auxiliar administrativo Used the software for: Less than 1 year ### "CRM perfeito pra centralizar conversas e não precisar ficar mexendo separadamente" August 17, 2026 5.0 gostamos muito, temos utilizado para organização dos nossos clientes e tem nos ajudado muito no dia a dia. o que mais gostamos é poder visualizar na tela conversas vindo de plataformas diferentes e não ter mais que ficar mexendo nessas plataformas separadamente Pros Estavamos em busca de um CRM que pudesse centralizar as mensagens do whatsapp e do instagram, assim ajudaria com a gestão de atendimento de maneira geral e a kommo trouxe a solução pra toda essa organização de clientes Cons Dificuldade em mexer na plataforma de primeiro momento, nunca tínhamos usado um crm antes e são tantos detalhes que precisamos ter um tempo de costume mexendo na ferramenta Review Source R Reviewer Administração Used the software for: Less than 1 year ### "Ferramenta completa para organizar vendas" August 17, 2026 5.0 Minha experiência com o Kommo foi positiva no geral. A plataforma ajuda a centralizar contatos, leads e oportunidades, deixando o acompanhamento das negociações mais organizado. Gostei principalmente da possibilidade de visualizar as etapas do processo e automatizar algumas tarefas. No começo, precisei de um tempo para entender todos os recursos e configurações, mas depois a utilização ficou mais simples. No geral, considero uma ferramenta útil para organizar o relacionamento com clientes e acompanhar o processo de vendas. Pros O que mais gostei foi a organização dos contatos e das oportunidades de venda em um único lugar. A possibilidade de acompanhar cada etapa do processo facilita bastante o acompanhamento dos leads e ajuda a não perder informações importantes. Também achei a interface relativamente intuitiva e os recursos de automação úteis para reduzir tarefas repetitivas. Cons No início, alguns recursos podem parecer um pouco complexos, principalmente para quem não está acostumado a utilizar sistemas de CRM. Também senti que seria interessante ter uma configuração mais simples para personalizar alguns fluxos e automações. Porém, com o tempo e a prática, a utilização fica mais fácil. Review Source VR Verified Reviewer Gestora Used the software for: Less than 1 year ### "Desde a implementação tem sido bem positivo usar a Kommo" August 17, 2026 5.0 ótimo pra agilizar processos, gerar carteira de clientes e conseguir entender as etapas do funil de atendimento/vendas. faz integrações com todas as plataformas necessárias e tem sido bem positivo desde a implementação Pros CRM eficiente, tem integração com outras plataformas e automações que fazem o trabalho ser mais prático e direto ao ponto Cons Dificuldade e dúvidas sobre os funcionamentos da plataforma e manutenção em geral, como são muitos detalhes, qualquer coisa pode passar desapercebida Review Source R Reviewer Comercial Used the software for: Less than 1 year ### "Plataforma prática e organizada para gestão de clientes" August 17, 2026 5.0 Minha experiência com o Kommo foi positiva, principalmente pela organização das informações e pela praticidade no acompanhamento dos clientes. Pros Acho interessante a facilidade de organizar os contatos e informações dos clientes em um único lugar, facilitando o acompanhamento. Cons Algumas funcionalidades podem ser um pouco confusas no início, principalmente para quem ainda está se adaptando à plataforma. Review Source R Reviewer VENDEDORA Used the software for: Less than 1 year ### "Uso do Kommo " August 17, 2026 5.0 Minha experiência com o Kommo foi positiva principalmente pela organização dos leads, gestão do funil e possibilidade de automatizar os follow-ups. Porém, senti que a ferramenta é um pouco complexa e exige bastante configuração para se adaptar totalmente ao meu processo comercial. Pros 1\. Automação do atendimento e follow-up 🔥 Você gostou da possibilidade de não depender do vendedor lembrar de cobrar cada lead. O Kommo permite criar etapas e automações para o lead avançar e receber acompanhamento. 2. Organização dos leads em um funil visual Isso combina muito com a sua operação de energia solar: Lead → Qualificação → Reunião → Proposta → Negociação → Fechamento. 3. WhatsApp integrado ao CRM 📱 Você trabalha bastante com WhatsApp, disparos, abordagem e cobrança de retorno. Então ter as conversas vinculadas ao lead e ao histórico comercial foi um ponto forte. 4. Follow-up automático Esse provavelmente foi um dos pontos que mais fez sentido para você, porque você frequentemente busca mensagens para cobrar retorno e criar urgência nos clientes. Cons Complexidade para configurar — o Kommo é muito poderoso, mas exige bastante configuração para ficar realmente adaptado ao seu processo. Automação não tão simples de montar — para deixar WhatsApp, etapas, follow-ups e distribuição de leads funcionando exatamente como você quer, pode dar trabalho. Dependência de integrações — algumas funções que você queria não ficam totalmente prontas “de fábrica” e dependem de integração/API. Não ser tão focado em energia solar — você precisa adaptar o CRM ao seu processo de venda de sistemas fotovoltaicos. Excesso de recursos — para sua equipe, algumas funcionalidades podem acabar deixando o sistema mais complicado do que o necessário. Review Source R Reviewer Not applicable Used the software for: Less than 1 year ### "CRM com ótimos recursos de IA" August 17, 2026 4.0 No geral, minha experiência com a Kommo tem sido bem positiva. Ele se encaixou muito bem no meu trabalho e facilitou bastante a gestão. Pros O que mais tem me ajudado no dia a dia são os recursos de IA do Kommo, principalmente pela agilidade que trazem no atendimento. Como lido com leads tanto em português quanto em inglês, o suporte a múltiplos idiomas facilita demais minha vida. O Copilot e o resumo de conversas poupam muito tempo. Ele me ajuda a entender rápido mensagens longas e ver se ficou alguma dúvida pendente sem precisar ler toda a conversa. Quando o cliente manda algo como "vamos conversar amanhã às 15h", a ferramenta já identifica o horário e me sugere criar o compromisso direto na agenda. Gosto muito também do editor de texto e as sugestões de resposta por IA, que me ajudam a ajustar mensagens para soar mais amigável ou profissional, além de responder dúvidas frequentes (como preços) com base na nossa base de conhecimento. Cons A experiência de onboarding poderia ser um pouco mais próxima. A Kommo tem uma quantidade boa de artigos e tutoriais para entender a plataforma, mas no começo senti falta de um apoio mais ativo da equipe de suporte nas primeiras configurações. Review Source VR Verified Reviewer Tecnologia Used the software for: Less than 1 year ### "Crm valioso e processos unificados com sucesso!" August 10, 2026 5.0 Tem sido muito valioso entrar com esse crm, pois nossos processos se centralizaram e unificando a ia tudo melhorou 100% Pros Praticidade dos processos de atendimento. É um crm facil e intuitivo, altamente personalizavel com card de leads, relatorios, gestao de maneita geral Cons Precisamos de um tempo pra conseguir entender sobre a plataforma e utilizar ela com mais agilidade, mas depois que entendemos todo o processo se tornou fluido Review Source Dana Y. Product Project Manager Used the software for: Less than 1 year ### "Good CRM for Mid-size companies" February 6, 2019 5.0 We use this CRM with a big project and we have flow around 150 leads per day. It's good CRM for mid-size companies, because of it's functions and price. Pros \- Huge variety of integrations with different analytics services and call-tracking services - You can import leads not only via API, but also you have ready scripts for websites, or import lead via integrations - Create your own widgets. For example we use widget that stores different useful links for our managers - Get analytics of your sales in total and get information per manager - Attach tasks to your leads, so manager won't miss when he should contact client - You can integrate your PBX system into amoCRM, so you can do calls directly from CRM Cons \- Lack of customization in reports, especially when you have several projects in one account - It's expensive for small projects Review Source R Reviewer CEO AT New Horizons INC Used the software for: Less than 1 year ### "Good and Easy" January 9, 2026 4.0 My overall experience with Kommo has been very positive, especially from a technical standpoint. The platform shines when it comes to API capabilities and documentation, making it a great fit for custom integrations. However, bridging the gap between the product's technical depth and the support team's knowledge would make this a truly gold-standard solution Pros The Kommo CRM Api and the dev ecosystem, i can easily implement the functionalities of my system trought kommo, the SLA are relly descent and the documentation to implement and integrate troght my own system are really good. Cons Sometimes the support and CS team dont understand some techincal problems causing a little delay to a ticket resolution, improving that they will reach a gold standart. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "My experience trying to ask Kommo for help in serving a client who wants more than 100 licenses:" September 13, 2023 1.0 Pros They integrate a bunch of tools but all are buggy, not intuitive and they dont support the clients Cons I wrote to them by WhatsApp and in a rather rude way they sent me to the support chat. I wrote to the support chat and they sent me to this link for this meeting. I book the meeting canceling other commitments and they send me back to another department.All this to try to make my first sale of over 100 licenses under information that IS NOT in the 5 minute course that any 5 year old can get through.There comes a time when you have to say enough is enough to be stepped on, if this is how we are starting out, we are not going to end well.I have taken the name of every person who has served me in that manner to put as a review on every website where Kommo is mentioned, you are a disgrace. Review Source Leonardo G. Especialista em Marketing de Projeção e Influência Estratégica Used the software for: 1-3 years ### "Very satisfactory." January 8, 2026 5.0 Very satisfied, because he optimized my time management for attracting clients. Enabling greater customer engagement. Pros Ease of use Lead management Marketing Comunication Comunication Tools Learning curve Optimizati of time Cons "I was not aware of this CRM software before today. It seems like a very powerful tool for us." Very good! Review Source Iago D. Vetore comunicação Used the software for: Less than 1 year ### "Efficient and User-Friendly CRM for Sales and Communication" January 14, 2026 5.0 Overall, my experience with Kommo has been positive. It is a practical and efficient CRM that helps centralize communication, organize leads, and improve follow-up processes. The platform is easy to use once you get familiar with it, and its automation and messaging integrations add real value to daily sales and communication tasks. Pros What I liked most about Kommo is its intuitive and user-friendly interface, which makes it easy to manage leads and track conversations in one place. The automation features help streamline follow-ups and save time, while the integration with messaging apps allows for more direct and efficient communication with clients. Cons What I liked least about Kommo is that some advanced features have a learning curve and require time to fully configure. Additionally, customization options can feel limited in certain workflows, and the pricing may be a bit high for small teams or individual users. Review Source Gabriel L. Sales manager Used the software for: Less than 1 year ### "An easy way to manage Whatsapp conversations and leads" January 27, 2026 5.0 Overall my experience with Kommo has been very positive. The WhatsApp integration made daily work much easier, helped organize conversations and leads, and improved the entire sales workflow. Pros The whatsapp integration was the best part for me. It made my daily work much easier and is what made me keep using Kommo. Cons Although the Whatsapp integration is very helpful, the initial setup and configuration can be a bit confusing and time-consuming until everything works the way you expect Review Source R Reviewer Secretary Used the software for: Less than 1 year ### "Intuitive interface " January 14, 2026 5.0 Pros The product offers good ease of use, with an intuitive interface that allows users to navigate its features without major difficulties in daily operations. The learning curve is moderate, enabling users to start using the main functionalities quickly, even without prior experience. In terms of value for money, the solution delivers features that are consistent with its price, especially considering the productivity and organizational tools provided. The product performs well in communication, centralizing information and facilitating the tracking of interactions. Regarding lead management, the product provides adequate tools for lead registration, tracking, and organization, supporting a more structured sales process. The communication tools enable more efficient interaction with customers and teams by integrating multiple channels into a single platform. Finally, the marketing features help monitor campaigns and manage relationships with leads, supporting conversion and engagement strategies in a practical way. Cons What I liked the least was the limited level of customization and the lack of more advanced features in some areas. Review Source R Reviewer SRE Used the software for: Less than 1 year ### "All-in-one CRM that shines for messenger-based sales" January 14, 2026 5.0 Overall, it’s been a positive experience. Once the initial setup is done, Kommo becomes a solid day-to-day tool for organizing leads, tracking progress in the pipeline, and keeping all communication history tied to the contact. It’s especially strong for teams that rely heavily on messaging to sell and support. Pros Kommo makes it really easy to manage leads and conversations in one place, especially when you’re working with WhatsApp/Instagram/other messengers. The pipeline + automation setup is straightforward, and it helps keep follow-ups consistent without losing context. Cons Some configurations take time to get right (especially automations and integrations), and the learning curve can feel a bit steep at the beginning. A few areas could also be more intuitive for first-time users. Review Source R Reviewer Bilingual Receptionist Used the software for: Less than 1 year ### "My real experience with Kommo" January 27, 2026 5.0 Sometimes the platform seems plastered in the issue of visibility, but salesbot is extremely useful and I can have a 7/10 user experience using Kommo Pros What attracted me most about Kommo was the ease of communication, quality service and great opportunity to ask questions with professionals Cons The user interface. I felt a little difficult to find some options within the platform but I believe this can be solved Review Source R Reviewer CEO Used the software for: I used a free trial ### "My Experience with KOMMO From Brasil" January 9, 2026 5.0 Pros The Easy way to organize my leads on sales funnel and The possibility to move The leads through The CRM Cons Somethings were not intuitive, sometings I needed to take time to find it. There were some bugs with the WhatsApp API Review Source Kristen C. Co-founder Used the software for: Less than 1 year ### "I think my favorite thing about AMOcrm is the custom service! " September 6, 2022 5.0 The customer service is top notch and the phone app is so valuable! Pros Also totally love the phone app! Makes it super easy to manage leads and conversations from anywhere Cons I had a hard time setting up the chat bot but other than that it’s great! Review Source R Reviewer UI/UX Designer Used the software for: 1-3 years ### "Great storage solution" May 22, 2019 5.0 Pros I work as a web application developer and use the platform mainly for communication with colleagues and for accessing various documents of our company. If the platform is viewed as cloud storage, then amoCRM is the perfect solution. Using the platform, you can save on third-party storage. Cons Developers should refine the interface, make it more humane: remove unnecessary tools from the main menu, simplify attaching files to cards. Review Source VR Verified Reviewer Assistant Accountant Used the software for: 1-3 years ### "An accurate and precise tool; lessened computation and data errors" October 22, 2018 5.0 Pros Our clients are mostly business owners or managers and with amoCRM, they have been very pleased with our service. We are pleased that we have used the product and reviewed it intensively before using it on our clients. We love every feature that is available. With the management of every project possible, this software did more and created possibilities for our team. Account and expense tracking are more positive features which made using amoCRM amazing. Everything is easier and financial management is more accurate. Cons Tech support of this product is honestly pretty poor. Response takes a long time to arrive. Good thing we only have little chances to need tech support. Review Source R Reviewer Directeur Général Used the software for: 3-5 years ### "The platform supports working with popular social networks" December 31, 2019 5.0 Pros I work in a large bank, we have many sales channels. We maintain accounts on social networks, so it was important for us that the platform support integration with them. AmoCRM was just what we needed. With its help, we track information from Facebook, Twitter, Linkedin and Instagram. Cons Developers often release updates. It may seem to some that this is great. But for users, amoCRM is a real nightmare. It is not possible to use the platform during updates. All modules at best start to slow down, and at worst they just stop working. Review Source R Reviewer Marketing Manager Used the software for: Less than 1 year ### "PWG Group Review" September 16, 2021 3.0 Experience in terms of leads capturing and management has been great, Pros Easy to integrate across third party channels Cons Lots of errors and defect that needs to be fixed. Customer service experience is poor in terms of technical support Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.