# Kommo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Kommo Software - reviews, pricing plans, popular comparisons to other Lead Management products and more. Source: https://www.capterra.com/p/120048/amoCRM/ --- # Kommo Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kommo ## What is Kommo? Kommo is the world's first messaging-powered CRM. Multi-channel communication lets you converse through messengers, emails and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools.It's the perfect messenger-based sales solution for entrepreneurs and SMBs. ## What is Kommo used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/) Top alternative Featured Overall rating Based on 248 user reviews Reviews sentiment Positive 88% Neutral 6% Negative 6% Pros & cons Intuitive and approachable design Rich and practical functionality Slow and ineffective customer support Unreliable technical support experience Starting price $15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kommo?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.amocrm.com/&name=Kommo) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kommo 4.4 (248) VS. [4.3 (6,985)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price $15 Per User, Per Month Starting Price $14 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (246) Ease Of Use 4.2 (18,132) Value For Money 4.4 (224) Value For Money 4.3 (12,818) Customer Service 4.2 (234) Customer Service 4.1 (14,051) ## Kommo alternatives Highest Rated [4.7 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (1,316)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18,797)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61368/Salesforce/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,474)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) [View all alternatives](https://www.capterra.com/p/120048/Kommo/alternatives/) ## FAQs about Kommo Overview ### What problems does Kommo solve? Kommo solves scattered customer conversations, lost leads, slow follow-ups, and unclear pipeline visibility by centralizing WhatsApp, Instagram, email, and phone interactions in one visual workflow. Sales teams, customer service reps, call centers, and small to midsize businesses use it to automate lead routing, track every deal stage, and reduce manual admin work. Answer based on 138 reviews Overview ### Which roles and teams benefit most from Kommo? Kommo is most used by sales leaders, business analysts, and executives who need to organize pipelines, track conversations, and improve follow-up speed. Commercial teams use it to manage leads and customer outreach, while founders and directors rely on reporting, automation, and visibility into sales performance and team activity. Answer based on 218 reviews Overview ### What company size and industries is Kommo built for? Kommo is built for SMBs and sales teams, with 74% of reviewers from small businesses and Computer Software leading industries at 19%. It also serves midsize businesses at 15% and enterprises at 11%, with additional adoption in Marketing and Advertising at 11% and Information Technology and Services at 7%. Answer based on 248 reviews Features and Usability ### What are the key features of Kommo? Kommo includes core CRM features like lead management, visual sales pipelines with kanban boards, and contact history tied to each deal. Differentiators include multi-channel messaging for WhatsApp, Instagram, email, and calls, plus workflow automation, Salesbot-style routing, API integrations, and mobile access for managing conversations and follow-ups. Answer based on 94 reviews Pricing ### How much does it cost and what fees or limitations are included? Kommo starts at $15 per user/month for the Base plan, with Advanced at $25 and Enterprise at $45. A free trial is available. Base includes 2,500 active leads per user, Advanced 5,000, and Enterprise 10,000. Pricing reviews are mixed, with many calling it good value. Answer based on 6 reviews Integrations ### Which third-party tools and platforms does Kommo integrate with? Kommo integrates with WhatsApp, Instagram, Messenger, Gmail, Google Calendar, Formstack Forms, and LiveChat, with reviewer feedback centered on messaging and social channels. It also supports over 20 integrations across communication, marketing, and productivity tools, including Dropbox, Mailchimp, Microsoft 365, QuickBooks Online Advanced, and Google Ads. Answer based on 102 reviews Getting Started and Support ### What training and onboarding options does Kommo offer? Kommo provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars offer scheduled group learning, documentation gives written reference material, and videos provide self-paced visual guidance. Answer based on 6 reviews Getting Started and Support ### What customer support options does Kommo offer, and how do users rate the experience? Kommo offers email/help desk, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as helpful and available when needed, but experiences are mixed: some report quick assistance, while others cite slow replies, ticket follow-up friction, language barriers, and uneven issue resolution. Answer based on 94 reviews Security ### How does Kommo handle data security and access control? Kommo uses role-based user access restrictions and configurable user management settings to control who can view customer data, documents, and internal records. Reviewers also value secure cloud access and synchronization across devices. However, some report weak security, safety loopholes, and no user information logging, which can limit oversight. Answer based on 31 reviews ## Who uses Kommo? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 109 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 109 reviews Administrative 29% Administrative 29% Sales & Business Development 13% Marketing 11% Consulting 9% Others 38% Top industries Based on 109 reviews Marketing and Advertising 26% Health, Wellness and Fitness 26% Computer Software 23% Information Technology and Services 14% Other 11% ## Pros and Cons Intuitive and approachable design 96% positive reviews out of 28 Most reviewers describe the user interface as clear, easy to navigate, and simple to learn quickly. Slow and ineffective customer support 46% negative reviews out of 56 Some reviewers describe customer support as difficult to reach, slow to respond, and rarely resolving issues satisfactorily. Diego D. SEO, 1 employee. "This demonstrates a lack of consideration for customers who rely on the system to function properly." Rich and practical functionality 92% positive reviews out of 26 Most reviewers indicate the features are extensive, user-friendly, and support efficient lead and conversation management. Julia F. Secretary, 501 - 1,000 employees. "The learning curve is moderate, enabling users to start using the main functionalities quickly, even without prior experience." Unreliable technical support experience 83% negative reviews out of 24 Most reviewers report technical support is unhelpful, slow, and often unable to resolve problems or provide timely solutions. MICAEL F. CEO AT New Horizons INC, 11 - 50 employees. "Sometimes the support and CS team dont understand some techincal problems causing a little delay to a ticket resolution, improving that they will reach a gold standart." Comprehensive sales funnel management 96% positive reviews out of 24 Most reviewers find the sales funnel tools effective for organizing leads, tracking opportunities, and visualizing progress. ## Features AI summary Based on 5,335 Lead Management reviews Capterra data shows that buyers of lead management software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **CRM** (**47%**) - **Lead Capture** (**42%**) Kommo supports all three of the features reviewers rate most important: **Contact Management**, **CRM**, and **Lead Capture**. Together, these capabilities help businesses keep prospect details organized, track customer interactions in one place, and collect new leads more efficiently, allowing teams to respond faster and manage the sales process with better consistency. Contact Management 4.2 (59) 74.58% of 59 reviewers that rated this feature as important or highly important Manage, organize, and store contact information CRM 4.6 (28) 92.86% of 28 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Lead Capture 4.5 (53) 88.68% of 53 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Pipeline Management 4.7 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Interaction Tracking 4.3 (38) 76.32% of 38 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Lead Management 4.6 (60) 86.67% of 60 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Kommo 138 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention System that automatically dials calls Track visitors'/audience's responses across web pages and other optimized content Capture contact information by scanning a physical item and having the system automatically extract data from the scan Track all information required to develop and sell lots in housing projects Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Manage and track all past and future calls. Record the audio of phone conversations for quality assurance purposes Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage various distribution channels, build relations with channel partners, and track their performance Communicate using direct chat or messages within the system Identify customers at risk of migration and activate strategies to retain them Track all company interactions with current clients Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Tracking, calculating, and paying commissions and earnings to employees Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Integration with third-party CRM systems A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Provide online support for your customers through live chat or help desk functionality Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Ability to handle large datasets Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Ability to learn and adapt from interactions with environment and data, and to model varying behavior over time. Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Monitor and record expenses such as purchases or charges incurred Manage or track sales completed by field teams/employees Caters to sales teams Form predictions based on past and present data/trends Store, manage and track all forms in a centralized location Allows employees to set and manage work or career related goals Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Incorporation of a chat or messaging system within an organization's internal communication infrastructure Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Visualization tool to organize and optimize tasks and track their status at every stage of workflow Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Divide leads into buckets based on predefined criteria and routing rules Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Database of members to track personal information of individuals and families Access software remotely via mobile devices Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and handle various international currencies Manage and support multiple languages Generate personalized communications upon request to meet customer needs Track all opportunities for potential sales and convert them into recurring revenue Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Present a catalog of inventory that customers can view Plan and coordinate all the resources, costs and time needed to execute assignments Create proposals based on costs of labor and materials Tools designed to streamline the process of lead generation and management for sales teams Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Ensure that quotes/invoices are correct before sending to customers Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Share contacts with other applications like Gmail and CRM Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Apply statistical/mathematical models to sets of data Attach digital tags to documents and assets for identification, search, or monitoring purposes Identify a list of target accounts that marketers want to turn into customers Create, manage and track all task activities and progression Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Transfer queries and organize messages between agents Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Manage volunteer information and direct volunteer resources Web form that allows users to enter data that is sent and processed for different reasons SaaS, web-based, online deployment Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (212) 4.4 Based on 212 reviews ## Pricing Value for money 4.4 (224) Free Trial [View pricing plan details](https://www.capterra.com/p/120048/Kommo/pricing/) Base $15.00 Per User,Per Month It includes: - 12,500 contacts per user - 100 custom fields per user - Unified inbox - Customizable sales pipelines - Task management - Messenger apps - Live chat - Data backup Advanced $25.00 Per User,Per Month It includes: - 25,000 contacts per user - 200 custom fields per user - No-code Salesbot - Pipeline automation - Triggered SMS & emails - Create user teams - Enable/block IP addresses Enterprise $45.00 Per User,Per Month It includes: - 50,000 contacts per user - 400 custom fields per user - Advanced client profiles - Set field permissions - User activity log - Periodic data backup - Bot AI power-up Value for money 4.4 (224) 4.4 Based on 224 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (234) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (234) 4.2 Based on 234 reviews ## User reviews Overall rating 4.4 Based on 248 reviews Filter by rating 5(161) 4(58) 3(15) 2(6) 1(8) Mentioned topic Sorted by most recent Raissa B. Assistente secretária Construction ### "Kommo processos automatizados e fases personalizadas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2026 Conseguimos automatizar o processo de captura de leads e de forma geral funciona super bem, além de termos um atendimento personalizado que faz as primeiras etapas sem precisarmos focar tanto. Pros O fato de ser uma plataforma focada em integrações, assim me ajudando a consiguir centralizar todos as plataformas e fazer o atendimento aos clientes render mais. Cons Precisei de ajuda pra implementar algumas ferramentas, então tive que tirar um tempo pra ler e aprender a mexer direito no que ela oferece. O retorno dos chamados as vezes pode ser demorado. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 17, 2026 Olá, Raissa! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos muito felizes em saber que a plataforma tem ajudado a centralizar seus canais de atendimento e automatizar a captura de leads, tornando os processos mais ágeis e eficientes. É gratificante saber que as integrações e as automações estão contribuindo para otimizar o atendimento aos seus clientes. Também agradecemos seu feedback sobre o processo de implementação e o tempo de resposta dos chamados. Comentários como o seu são muito importantes para continuarmos aprimorando nossa plataforma e oferecer uma experiência cada vez mais completa aos nossos usuários. Obrigado pela confiança e pela excelente avaliação. É um prazer fazer parte da evolução do seu negócio! Equipe Kommo 💙 Gabriel A. Gestor de tráfego Marketing and Advertising ### "CRM para quem quer praticidade na venda." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 16, 2026 No geral é uma experiência positiva, com a kommo ficou mais simples gerir os cliente e vender com uma única ferramenta. Pros A facilidade em gerir todos os canais de atendimento em uma só tela, de forma organizada. Ter o funil de vendas de forma visual facilita no acompanhamento de cada cliente Cons A área de relatórios ser simples demais, poderia ser mais robusta para uma melhor e mais detalhada análise de dados, mas, nada que atrapalhe no fluxo de atendimento. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 17, 2026 Olá, Gabriel! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a possibilidade de gerenciar todos os canais de atendimento em um só lugar e a visualização do funil de vendas têm tornado o acompanhamento dos clientes mais simples e organizado. É muito bom saber que a plataforma tem contribuído para facilitar a gestão e o processo de vendas da sua equipe. Também agradecemos seu feedback sobre a área de relatórios. Comentários como o seu são muito importantes para continuarmos evoluindo a plataforma e desenvolver funcionalidades que atendam cada vez melhor às necessidades dos nossos usuários. Obrigado pela confiança e por recomendar a Kommo. Seguiremos trabalhando para oferecer uma experiência cada vez melhor! Equipe Kommo 💙 VD Vinicius D. Analista Pharmaceuticals ### "Sublimeeee" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2026 Experiência Ótima, atendeu muito bem minhas expectativas, sem nenhum apontando negativo para relatar, somente agradecer. Pros O que eu mais gostei na kommo foi a Facilidade que eles trazem para nos proporcionar uma otima experiência e acesso agil. Cons No momento eu estou muito satisfeito com toda a performance da kommo, nao teria nenhum apontando para ser feito. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 17, 2026 Olá, Vinicius! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos muito felizes em saber que a plataforma atendeu às suas expectativas e que você está satisfeito com a experiência, a facilidade de uso e a agilidade que a Kommo proporciona no dia a dia. É muito gratificante receber um feedback tão positivo e saber que estamos contribuindo para tornar a gestão comercial mais prática e eficiente. Agradecemos pela confiança e pela excelente avaliação! Equipe Kommo 💙 Giovanna G. Analista Jr Computer Software ### "Excelente CRM para organizar o relacionamento com clientes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2026 Minha experiência com o Kommo foi muito positiva. A plataforma atendeu às minhas expectativas, oferecendo uma boa organização do funil de vendas, facilidade para gerenciar contatos e uma experiência fluida no dia a dia. As automações ajudam a economizar tempo e o sistema é estável e confiável. Eu recomendaria o Kommo para empresas que buscam centralizar o relacionamento com clientes e tornar o processo comercial mais eficiente. Pros O que mais gostei foi a facilidade de uso da plataforma. A interface é intuitiva, organizada e torna o acompanhamento dos clientes muito mais simples. Também achei muito útil a automação de processos e a integração com o WhatsApp e outros canais, o que ajuda bastante na produtividade da equipe. Cons Em alguns momentos, levei um tempo para encontrar determinadas configurações mais avançadas. Acredito que alguns recursos poderiam ser apresentados de forma mais intuitiva para novos usuários, mas nada que tenha comprometido minha experiência. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 16, 2026 Olá, Giovanna! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a plataforma tem ajudado a organizar o relacionamento com os clientes, otimizar o acompanhamento das oportunidades e tornar o dia a dia da sua equipe mais produtivo. É muito gratificante saber que as automações, a integração com o WhatsApp e a organização do funil de vendas têm atendido às suas expectativas. Também agradecemos seu feedback sobre a localização de algumas configurações mais avançadas. Estamos sempre trabalhando para tornar a plataforma ainda mais intuitiva e facilitar a experiência de novos usuários. Obrigado pela confiança e pela excelente avaliação. É um prazer fazer parte da evolução do seu processo comercial! Equipe Kommo 💙 Matheus B. Assistente International Affairs ### "Finalizado " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2026 Minha experiência com o Kommo foi muito positiva. A plataforma ajudou a centralizar o atendimento, organizar melhor os processos comerciais e acompanhar as oportunidades de forma eficiente. As integrações e automações economizam tempo e aumentam a produtividade da equipe. Pros Interface intuitiva, fácil de usar no dia a dia, boa integração com WhatsApp e automações que ajudam a organizar os contatos e oportunidades de vendas. Cons Algumas funcionalidades avançadas exigem um período de aprendizado e certas personalizações poderiam ser mais simples de configurar. . Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 16, 2026 Olá, Matheus! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a plataforma tem ajudado a centralizar o atendimento, organizar os processos comerciais e tornar o acompanhamento das oportunidades mais eficiente. É muito gratificante saber que as integrações com o WhatsApp e as automações têm contribuído para aumentar a produtividade da sua equipe. Também agradecemos seu feedback sobre a curva de aprendizado de algumas funcionalidades e as opções de personalização. Estamos sempre trabalhando para tornar a plataforma mais intuitiva e facilitar a configuração dos recursos para nossos usuários. Obrigado pela confiança e pela excelente avaliação. É um prazer fazer parte da evolução do seu negócio! Equipe Kommo 💙 Juliana R. Atendimento e Supervisão ao cliente Consumer Services ### "Excelente crm para centralização de atendimento" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 July 11, 2026 Tem atendido as nossas expectativas e conseguimos melhorar o tempo de atendimento e centralização das conversas também. Nossos clientes têm dado um feedback excelente em relação ao tempo de resposta Pros Gosto da facilidade com gestão de atendimento e leads. Estávamos em busca de um CRM que a tendesse todas as nossas perspectivas em relação à centralização de atendimento e automatização de processos e a kommo tem nos ajudado diariamente com isso Cons Às vezes o suporte pode ser meio lento para responder, e precisamos buscar respostas em outras fontes de aprendizado como blog da kommo. Por ser um crm muito completo com processos, acaba sendo um pouco difícil de fazer tudo por conta Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 13, 2026 Olá, Juliana! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a plataforma tem ajudado a centralizar o atendimento, organizar os leads e automatizar processos importantes para a sua equipe. É especialmente gratificante saber que vocês conseguiram reduzir o tempo de resposta e proporcionar uma experiência ainda melhor para os seus clientes. Também agradecemos seu feedback sobre o tempo de resposta do suporte e a curva de aprendizado da plataforma. Sabemos que um CRM completo exige um período de adaptação, e seguimos trabalhando para aprimorar nossa documentação, materiais de apoio e experiência de atendimento. Obrigado pela confiança e pela excelente avaliação. É um prazer fazer parte do crescimento do seu negócio! Equipe Kommo 💙 Luana N. Estrategista Marketing and Advertising ### "Conseguimos tirar relatórios com a Kommo e gerenciar melhor nosso atendimento" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 July 11, 2026 Tem nos ajudado muito no dia a dia e conseguimos melhorar a organização do nosso atendimento. O pipeline é o card de leads são editáveis então conseguimos deixar tudo do nosso jeito. Conseguimos tirar relatórios com resultados também e tem ajudado muito nossa equipe Pros Começamos a usar a kommo pra alavancar nossas vendas e melhorar o tempo de atendimento e tem funcionado! Nossos processos estão mais rápidos e satisfatórios Cons Demora pro suporte retornar em questões que muitas vezes podem ser resolvidas mais rápido e algumas automações precisamos fazer por conta Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 13, 2026 Olá, Luana! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a plataforma tem contribuído para tornar o atendimento mais organizado, agilizar os processos da sua equipe e apoiar o crescimento das vendas. É muito gratificante saber que os pipelines personalizáveis e os relatórios têm ajudado vocês a acompanhar os resultados de forma mais eficiente. Também agradecemos seu feedback sobre o tempo de resposta do suporte e a configuração de algumas automações. Comentários como o seu são muito importantes para continuarmos aprimorando nossos processos e oferecer uma experiência cada vez melhor aos nossos clientes. Obrigado pela confiança e pela excelente avaliação. É um prazer fazer parte da evolução do seu negócio! Equipe Kommo 💙 Ivan C. Analista Information Technology and Services ### "Kommo e um ótimo CRM " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 11, 2026 Usamos a kommo semanalmente para o atendimento e vendas da nossa empresa e tem sido bem positiva a experiência, o atendimento está mais organizado e as vendas aumentaram conforme os relatórios. Todo o time usa e está sendo ótimo Pros Da personalização do CRM, conseguimos personalizar funil, card de leads e alavancarmos nossas vendas. A kommo tem sido o nosso CRM favorito e indicamos tranquilamente Cons Dificuldade nas automaticazoes com ia, nós precisamos da ajuda de uma agência para conseguir instalar e integrar a plataforma Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Cesar Augusto Marasco V. Atendimento Administrativo Food & Beverages ### "Uso da kommo no dia a dia " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 July 11, 2026 Tem nos ajudado bastante com a organizacao da empresa, o setor de atendimento ficou mais rentavel ja que o crm ajuda diariamente no atendimento, temos tudo centralizado no mesmo lugar e nossos processos se tornaram menos burocraticos. Estamos gostando bastante da plataforma e usando diariamente, conseguimos ter relatorios e personalizados para o que queremos Pros Estavamos em busca de um crm que atendesse nossas necessidades para metricas e agilidade no atendimento, encontramos a kommo por indicacao e foi a nossa melhor escolha. E um crm custo beneficio, podemos automatizar mensagens e integrar plataformas e o uso de ia tem nos ajudado muito no dia a dia. Conseguimos tirar relatorios semanais e fazer contratos com agilidade Cons E dificil de fazer algumas implementações entao precisamos tirar um tempo pra ler e estudar a plataforma, como precisamos automatizar bastante processo, acabou sendo meio demorado e as vezes vimos alguns erros de programacao entao caso voce tenha uma agencia que te ajuda, melhor ainda Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 13, 2026 Olá, Cesar Augusto! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a plataforma tem contribuído para tornar o atendimento mais ágil, organizar os processos da empresa e oferecer métricas importantes para a tomada de decisões. É muito gratificante saber que as automações, as integrações e os recursos de IA têm feito diferença na rotina da sua equipe. Também agradecemos seu feedback sobre a implementação e a configuração das automações. Sabemos que essa etapa pode exigir mais dedicação no início, especialmente em processos mais complexos, e seguimos trabalhando para tornar a plataforma cada vez mais intuitiva e fácil de configurar. Obrigado pela confiança e pela excelente avaliação. É um prazer fazer parte do crescimento da sua empresa! Equipe Kommo 💙 Fernanda H. Gestao de equipes Accounting ### "Kommo é excelente para centralizaçao de mensagens" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 9, 2026 Comecamos a utilizar a kommo na empresa pois estavamos precisando de um crm pra conseguir organizar os nossos atendimentos diarios, recebemos leads por diferentes plataformas entao foi viavel buscar um crm pra organizar tudo Pros A facilidade de organizar os leads, automacoes e uso de IA de maneira geral, relatorios e personalizacoes que o crm permite Cons Tive um pouco de dificuldade com a personalizacao da plataforma e a implementacao dela precisou de ajuda de uma equipe de marketing Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor July 13, 2026 Olá, Fernanda! Muito obrigado por compartilhar sua experiência com a Kommo. Ficamos felizes em saber que a plataforma tem ajudado a centralizar os atendimentos, organizar os leads e otimizar a rotina da sua equipe por meio das automações, dos recursos de IA e das possibilidades de personalização. Também agradecemos seu feedback sobre a implementação e a personalização da plataforma. Sabemos que a configuração inicial pode exigir um período de adaptação, e seguimos trabalhando para tornar esse processo cada vez mais simples e intuitivo. Obrigado pela confiança e pela excelente avaliação. É um prazer saber que a Kommo tem contribuído para organizar a operação da sua empresa! Equipe Kommo 💙 [View all Reviews](https://www.capterra.com/p/120048/Kommo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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