Who Uses This Software?

amoCRM was designed to help you manage your leads, tasks and sales team. As a manager, you will have full control over your team and pipeline with extremely rich analytics and monitoring tools.


Average Ratings

118 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • QSOFT
  • www.amocrm.com/
  • Founded 2004
  • United States

About amoCRM

amoCRM is an easy-to-use, yet powerful CRM solution for teams who make data-driven decisions and love their customers. User-centric pipeline management with performance analysis keeps salespeople moving toward measurable targets, but also allows them to customize the pipeline trajectory. That way, every communication with a prospect becomes a personalized one-on-one dialogue, ensuring the right message at the right time.


amoCRM Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Analytics
  • Campaign Personalization
  • Customer Segmentation
  • Engagement Monitoring
  • Lead Nurturing
  • Lead Scoring
  • Progress Tracking
  • Prospecting Tools
  • Target Account Identification
  • Client Tracking
  • Contract Management
  • Forecasting
  • Project Management
  • Quote Management
  • Sales Management
  • Scheduling
  • Time Management
  • Contact Database
  • Contact Import/Export
  • Interaction Tracking
  • Lead Management
  • Prospecting Tools
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Batch Communications
  • Chat / Messaging
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communications
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Contextual Search
  • Data Classification
  • Data Matching
  • False Positives Reduction
  • Self Service Data Preparation
  • Sensitive Data Identification
  • Visual Analytics
  • Account Alerts
  • Asset Management
  • Expense Tracking
  • Household Tracking
  • Influence Tracking
  • Lead Management
  • Marketing Management
  • Relationship Tracking
  • Team Assignments
  • Territory Management
  • Audience Targeting
  • Campaign Management
  • Marketing Automation
  • Medical History Records
  • Patient Communications
  • Patient Management
  • Physician Management
  • Predictive Analytics
  • Auto-Dialing
  • Call List Management
  • Call Recording
  • Campaign Management
  • Dashboard
  • Data Management
  • Lead Capture
  • Lead Distribution
  • Lead Scoring
  • Performance Management
  • Business Card/Badge Scanning
  • Dashboard
  • Data Extraction
  • Data Verification
  • Form Builder
  • Gamification
  • Lead Distribution
  • Lead Enrichment
  • Lead Notifications
  • Lead Nurturing
  • Lead Scoring
  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking
  • Call Center Management
  • Campaign Management
  • Contact Management
  • Customer Support
  • Document Management
  • Email Marketing
  • Interaction Tracking
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Survey Management
  • Territory Management
  • Committee Management
  • Contact Management
  • Donor Management
  • Email Marketing
  • Event Management
  • Fundraising Management
  • Grant Management
  • Membership Management
  • Social Media Integration
  • Volunteer Management
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Campaign Management
  • Client/Property Matching
  • Contact Management
  • Email Marketing
  • Interaction Tracking
  • Lead Management
  • Property Alerts
  • Referral Tracking
  • Segmentation
  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management
  • Call Management
  • Campaign Management
  • Channel Management
  • Commission Management
  • Contact Management
  • Contract Management
  • Customer Database
  • Email Marketing
  • Field Sales Management
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Referral Tracking
  • Sales Forecasting
  • Territory Management
  • Competitor Analysis
  • Correlation Analysis
  • Dashboard
  • Dynamic Modeling
  • Exception Reporting
  • Graphical Data Presentation
  • Modeling & Simulation
  • Performance Metrics
  • Sales Trend Analysis
  • Statistical Analysis
  • Automated Publishing
  • Brand Tracking
  • Content Management
  • Customer Engagement
  • Multi-Account Management
  • Multi-User Collaboration
  • Post Scheduling
  • Reporting/Analytics
  • Social Media Monitoring

amoCRM Reviews Recently Reviewed!


amoCRM Allows me to Effectively Communicate With Customers

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I manage a lot of accounts for different clients. Since we can't choose our accounts and are assigned to designated clients, we need to know how to deal with people. Every client is different and unique, which means you have to adapt to their style and needs. I truly rely on amoCRM for obtaining customer information, using social media management features and progress tracking. This software enables me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me right on track with what steps to take.

Cons: Frankly, I think the program offers too many features which can be quite confusing. I haven't tried all the features because I only use the ones that will help me in my job.

Not technically a con, but it feels a bit crowded.

Overall: Definitely try it out for yourself, great program!

Capterra loader

Clarity, Complexity into Simplicity. Organized. Time for content instead of Administration

Feb 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity.

I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute.

There is access to all parts of the process from receiving customers on homepage, phonecall or facetoface.

And then you simply put it into the system and have a precise engagement to any customer and their unique connection with my company.

I can finally deliver the customer service and build the relationships as deep and interactive as I desired. To build trust, accountability, unique care and personalized treatment to each and everyone that will benefit.

I have clarity in the process, can improve and see statistics to each and every step on the path. Improvement is now a actuality not a wish or dream. And it makes it easy to do so as well.

Cons: Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once.

Overall: I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for.

It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated.

Excel vs amoCRM

Dec 16, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

5 / 5
Value for Money

Comments: Our office has five people. The entire customer base was carried out in Excel. That is about 1,500 clients. database has been stolen several times by managers , who then opened their businesses. Theft was impossible to track down. After implementing the amoCRM system , we have set up access to the customer base for managers. And it became possible to ensure the safety of the most valuable - the customer base. After the implementation of amoCRM , we have begun to see how many calls , tasks , emails processes manager. And then we fired 2 manager. Since they only create the appearance of work. It all began to count. Connect IP telephony and listened to the conversations of managers. We implemented service quality and could boost sales by controlling the work. Previously, there was chaos - once called the client. Then promised to call back , but did not call back. Now in the amoCRM system we could see , whether the task on to customers , what is the result of conversation and other important performance. Why amoCRM? This system is self-embeddable. Initially I bought one account and gave it to the manager. He understood the system and 2 weeks after he could not work without the amoCRM. It is very convenient. Safely. And most importantly - easy! The world will never be the same again . After using amoCRM - we will never go back to Excel.

Vendor Response

by QSOFT on December 18, 2015

Mr. Marinov! We are very grateful for such a detailed review of our system. We are also pleased that we could benefit your business!

amoCRM really helps to increase sales.

Dec 17, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

5 / 5
Value for Money

Comments: We introduced the system to the company in early 2015. (for reference : iTrack - Web - studio on the market since 2004) You understand that we have a crisis in Russia , the rise in prices and etc., so we and other companies dont have founds for promotion, and therefore sales fell. Then we decided to implement CRM. First set Bitriks24 and were disappointed. Enterprise Portal and Communications within the company organizes smartly, but work with clients was not comfortable. Then we decided to put amoCRM. It was a breath of fresh air. In Bitriks24 In Bitrikse24 managers were forced themselves to enter data into the CRM, to have analytics. In amoCRM you work with pleasure, this system reall helps you in sales. Analytics is at the high level. Though personally to us the standard options in analytics is not enough. Then we decided to modify the system on our own. We had some qualified programmers in our company, so it wasnt difficult, and we have modified system for our requirements. We liked this app and to modify it so much, that we became amoCRM partners. And now we help other companies to increase and automate their sales. Life hack to work with support: usually the time for consideration of treatment is three hours. If the task is urgent, please send your request in the support, and when you will know number of your ticket, call to the support and say your ticket number, then ask them to expedite time of the consideration.

Vendor Response

by QSOFT on December 18, 2015

Ms. Romanenkova! Thank you for your review!
We are very pleased that your company is our Partner and that our system has helped you to develop your business.

Amo crm converts time into money

Dec 14, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I Run a company that designs and promotes websites. Question about installing some common system of working with clients stood for a long time, but could not decide what we will do, how to customize the system to our business. Conversed on this topic with a friend who has a business selling spare parts for cars.He advised the Amo CRM. His words I took not seriously, because we have different lines of business. But decided to try it. After a week of use AmoCRM realized that this is exactly what we need. The system is easily tuned under our direction. Managers have studied for two hours. Of course, had to configure the system, but thanks to a responsive service for dealing with customers, it managed to fulfill two working days. Universal interface allows you to monitor the work of sales Department to see specific figures on the purchase funnel, how many customers "went" and at what stage. No need to spend time on endless meetings, set plans and to monitor their implementation. Managers can see how much salary they will get at the end of the month. Now I can log in anywhere (as frequent business traveller) where there is access to the Internet and monitor the progress in the Department. Still don't understand how we could do without this system. Regret not having done it before. So many customers have missed. Amocrm is our workplace, our main tool in sales. I advise amoCRM to anyone who value their time and their customers.

Pros: I have no complains about customer support service

Cons: Limited disk space. I would like more. But this is not so important

Overall not bad, but far from perfect

Oct 11, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I have been working with this CRM for 3 years. She has no complicated settings, everything has already been done for me. There is a large selection of applications that can be integrated. In general, a good choice for working with a sales funnel.

Cons: Technical support amoCRM works terribly. To get not even a solution to the problem, but simply an answer to the question, you will be driven from one specialist to another. They themselves can not figure out who is responsible for what.

Complex system overloaded with functions

Aug 11, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I work in a large IT company and we just need to ensure that all processes are perfectly organized and documented. After a long meditation, we decided to try moving the business to amoCRM. So after 8 months of use, I can say that this system has a lot of functions, but it's very difficult to customize the application for a specific business. At the same time, when the system is already running and working, new users easily master the existing functionality.

Cons: Separately, I want to pay attention to poorly working support service. It seems that thousands of customers are served by only a few people whose qualifications leave much to be desired. And at the same time they often respond very late, when the question has already been resolved by one's own strength and nerves.

Sales automation

Dec 16, 2015
5/5
Overall

5 / 5
Ease of Use

Comments: Our company has been using the system for automation of sales , because it is very convenient. With amoCRM no client is lost, and sales funnel helps lead them systematically, according to the business processes. Also, it was pretty easy to track problematic stages of the transaction, and work on them. Another clear advantage , I believe ,is intuitive and succinct basic functionality.

Pros: Any manager can quickly enough understand it. And with multi-function API we were able to fully automate the entire sales team, we have moved away from the human factor and the system is now much solves itself without distracting from the work of managers. Another very convenient that the technical support system is open every day around the clock , and advise us on by telephone or by mail. I believe that for such features like amoCRM, its price is very democratic - we have it paid off for one successful deal! That it is another definite plus !

Cons: amoCRM only suitable for sales force automation, it is not suitable for automation projects and production.

Vendor Response

by QSOFT on December 18, 2015

Dear Ilkin! Thank you for review!
We are very pleased that you so highly value us!

Decent service to improve sales

Oct 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Our company has been using this CRM for many years. This is quite a decent service with its advantages. It works stably throughout its use, its interface is intuitive, and it also has a function for sending special offers. In other words, everything suits me in it.

Cons: Setting up the previous CRM we did on our own. But? To configure amoCRM, you need to know a lot of subtleties. We had to invite a specialist and pay him a lot.

Poor customer support

Nov 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: We used amoCRM for 3 years. This service had everything you need: convenient maintenance of the sales funnel, convenient project structure, detailed statistics for analytics. There was not only one thing - stable work.

Cons: When we started having problems with access to CRM, we asked for support to help us. After the appeal, 2 months passed, but the malfunctions did not stop. I had to switch to another CRM.

Convenient CRM-system for accounting transactions and customer base

Nov 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: I use amoCRM service to track the number of transactions and the distribution of meetings with clients. The tool has full integration with mobile devices. Thanks to this, you can use all the functions of the service from a smartphone or tablet. The function of importing and exporting data to Google Analytics is available.

Cons: One of the main disadvantages of amoCRM is technical support. It can take several days to solve problems and questions. Also, the system occasionally fails because of what is not possible to enter your personal account.

Convenient linking of deals to contacts

Dec 01, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: A very convenient application, which after installation helped save our managers a lot of nerves, and management - money. The application is convenient due to the possibility of integration with the phone manager. As a result, reminders about calls come to the mobile phone, which is always with you. The customer database is also now always at hand. Everything is sorted in order. Very friendly interface. You can add additional fields to the cards.

Cons: I wish the analytics were more extensive. At times, the application freezes for a few seconds. But in general, the impression is good. It is a pity that in addition to sales, the application is difficult to apply anywhere else.

Good CRM

May 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: amoCRM is great for a business based on sales, and it does not matter whether you have a real store or you offer virtual services, for example, in programming or web design. In this CRM, I easily configure tasks for myself and my subordinates, and monitor their implementation. Conveniently, all the actions performed on the tablet, immediately synchronized with the computer and employees are always at hand with up-to-date information.

Cons: Unfortunately, this system is very complex, but the developers do not provide a step-by-step guide on how to install it and properly configure it. Another thing I do not like is the inability to view statistics on mobile devices.

An efficient tool for sales management.

Aug 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The application can be set up with ease and it just takes a few minutes. As the application is user-centric, the users can add new users to the board and change the user management settings to secure the data. The application, to improve the workflow integrates with other applications like the Zapier, Zendesk and Google applications etc. The pipeline management helps with analyzing the performance of salespeople and helps them to stay in track with the targets. In no time you can launch a new campaign and inform all the team members about their respective tasks . The multifunctional program interface helps you automate the salesforce. You can access the application via any device, and the changes or edits made are instantly synchronized.

Cons: You can't view the statistics on your mobile phones. If you try exporting a huge file, that would take a lot of time and you can't export any raw data including inbound or outbound calls. More self-customization services would improve the functionality of the application.

Convenient business management system

Dec 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We use amoCRM in our company for more than 3 years. The service provides a large set of useful tools for business management: a system of sales analytics, the function of creating a sales funnel. There is the possibility of integration with the website and the phone for the accounting of leads.

Cons: The first and, probably, the main disadvantage of the amoCRM business management service is that after you add a new manager to the system, he can see all the profits and turnover of the company.

I am the head of call center

Dec 25, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I am the head of call center and I had a task to make work of operators more simply and quicker on the one hand, but to consider all nuances and tasks in crm to system on the other hand. Tried some crm programs, but stopped a choice on amoCRM.

Pros: Idle time and fast start of this program allowed us also quickly and simply to adjust all purposes individually under inquiries of our firm, namely: 1. Fast filling of a card of the client and all contact information; 2. Integration with IP telephony; 3. Fast statement of tasks and transfer to their other departments or employees; 4. Convenient integration with email marketing by mail on client base; 5. SMS mailing of reminders and informing clients on the carried-out actions, discounts, etc.; 6. Communication of all filled forms of a subscription and orders on our websites with the amoCRM program; 7. At the end of day quickly to consider and analyze work of each call center operator. All these purposes were successfully realized by means of the amoCRM program without additional capital investments that also affected a choice rm systems for our firm. The amoCRM program is ideally suited for simple call centers. I recommend!

Cons: with a slight time delay come letters to the email.

amoCRM - the system aimed at obtaining the result

Aug 26, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: amoCRM originally bribed me with a huge number of functions and a nice well thought out design. The system is so thought out and implemented that even after several days of work and adding a small amount of data it was already clear that this CRM will suit us and we will be able to use it for business. Slowly we sorted out the modules we needed (Transactions, Lida, Contacts, Tasks) and the work moves very quickly.

Cons: Despite the nice design, it turned out that it is difficult to install the system and configure it. We even had to invite to the office a specialist who works only with amoCRM, but he helped us save time on installing CRM.

Perfect for our needs

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: We started using this CRM instead of Bitrix24. Dealing with the interface was easy, it is very simple. Due to this, in less than six months we have completely transferred the client base to the system. Special thanks to the support service, which promptly helped us with solving problems.

Cons: Mobile application needs to be improved. On some Android-powered smartphones, the scroll bar disappears. I do not know why this happens, but on iOS there is no such problem.

long on specific steps and see processes where you need the best accurate results for

Mar 03, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: There is access to all parts of the process of receiving guests in phone call, main page or facetoface. And then simply place it in the system and has a precise commitment to any customer and your exclusive connection to the company. I can finally provide the service to the customer and build relations interactive and as deep as you want.

Cons: I'd like a function to activate specific functions only as a start and then switch to advanced functions rather than have it all at the same time. The software has many functions and skills, which takes time involve the staff in all areas and ways.

Not the best option CRM

Nov 22, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: At first it seemed to me that the interface is not overloaded with unnecessary elements, which allows the program to be sorted out quickly enough. The functionality is quite wide, there is the possibility of narrow settings for sale funnels and transaction cards. Excellent integration with cloud providers.

Cons: There is no possibility to customize the analytics section on your own, everything is standard and simple, sharpened exclusively for sales. There is no usual environment for working with mail, there are failures and delays in the delivery of notifications and messages.

A perfect system

Dec 18, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Our company needed a system that would gather together all our leads sources and would properly distribute heavy load among our managers. A system that would allow us control the most effective sources of customers and identify bottlenecks in the deal from the receiving of the lead to the closure. A system that won't leave any task without attention in the flood of information. A system that would automate the work with a large customer base when no client is left behind. AmoCRM is a perfect match for all of these tasks with its extensive possibilities for integration. Now we make calls, conduct correspondence, send e-mails and all this in one system, saving so much time of our staff. We have stopped losing leads, conversion of incoming calls has almost doubled.

Cons: Can't really tell... Just keep it up! Surprise us with new, more impressive releases

Recommendations to other buyers: I just hope that Amo wont be standing still, it will be constantly evolving, improving its existing strengths and offers us new opportunities.

Service is not for everyone

Nov 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: We used amoCRM for a year, but stopped paying subscriptions. Of the benefits I can note good functionality. One of my favorite features was the Digital Pipeline, with which we could automate the sales funnel, advertising, and mailing.

Cons: The service is not intended for efficient work with clients. To answer a letter, you need to spend from 10 to 30 minutes. In addition, it is difficult to obtain information from the support service. They have one answer to all the questions: there is a problem, we are solving it. Neither the timing nor the reason you will never know.

amoCRM - optimal solution for a dynamic business

Nov 26, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: amoCRM seems to be an optimal solution for a dynamic business - as it is compatible with iPad you can add new information literally on the run. Drag and drop leads in the pipeline, quickly attach files to the contact/lead cards, send emails to the clients by simply clicking on the his/her email. There are also new features which I am yet to test (advanced integration with WordPress, extensive email integration), everything seems to serve the purpose of making the process of creating leads as effortless as possible, and to this extent amoCRM seems to be moving in the right direction. So in general it would suit a small business or might be a nice tool for a sales department only, as it is not fully customizable. For example, you can't change names and formats of certain fields and the number of custom fields is limited.

Pros: Can be run on different devices - laptop, tablet, mobile phone effortless implementation

Cons: Slow export: The bigger your account gets the more problems you seem to have with the export of files. No templates: what amoCRM really lacks, in my opinion, is templates. What I mean is, for example I have a business process where all the leads are pretty much standard. And it would be really nice if I could simply create a template and be able to set default values - could really contribute a lot to the automation.

Good option for keeping orders

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use this CRM for 1.5 years. In addition to the basic functions, there is an excellent monitoring system: you can track and highlight statistics on any orders at any time. Thus, this CRM is also an excellent tool for in-depth analysis.

Cons: We had rare departures, as we wrote to the support service (twice). All promised to eliminate within a month. But a year has passed, and nothing has changed.

Convenient to work with customers

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We implemented amoCRM 1 year ago. During this time, I got so used to this service that I definitely would not change it to one another. In amoCRM it is very convenient to work with clients, since you can enter all the necessary data in the program: phone number, mail, place of work, date of birth, and you can also create a note and write additional information there.

Cons: I would like the support service to respond faster. Help sometimes has to wait for several days, even when the question is urgent. For the rest, I have no complaints.

For a long time I've used this CRM service

Feb 14, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Convenient functionality: as soon as this service appeared on the Internet, I began to use it. Plus, there is no need for unnecessary fuss: all employees added to their chat and can communicate on work issues, track all their actions, do not need to bother with viewing cameras and monitors. Definitely recommend the program.

Cons: Unfortunately, the support service answers for a long time and it's difficult to solve problems with bugs yourself, we have to wait an hour for an answer, and this slows down the work. It's good that the problems are rare.

Saves time, increases efficiency

Feb 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simply perfectly structures the information, exercises control over the workflow, where it is necessary to prompt, remind. All information for productive activities is at hand. The program does half the work for you.

Cons: But I would like a little more options for self-customization, add individuality to a specific business. At large volumes, the memory limit for attachments may end.

Great platform

Oct 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use this CRM for a year. I like the fact that it was easy to customize to the needs of our projects thanks to a simplified interface. In addition, when we started using amoCRM, we got a part of the capabilities of SMM, thanks to the integration with social networks.

Cons: At the moment, you can not just see the statistics from your smartphone. Absolutely all data is exported to a document that takes up a lot of space. It would be more convenient if, before exporting, we could independently choose only the data that we need.

Good CRM

Mar 10, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The system allows you to simply maintain a database of contacts and accounting transactions (in reference to contacts). Contacts and transactions can be tagged. Based on the amount and status of transactions, a sales funnel is formed. There is an API. Possibility to add fields to transaction cards. Integration with MailChimp.

Cons: The interface of the system is not as simple as it seems at first glance, the cost of the package is quite high. But if you deal with CRM, you will certainly appreciate its functionality.

Convenience & Mobility - The powers of amoCRM

Oct 03, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

4 / 5
Value for Money

Comments: AmoCRM software, has the potential to categorize and filter all of your leads depending your needs. Do you want to make a change? Just click on the tab of the lead that you want to customize, make the change done! You, also, have the option to see your teams latest activity and check the tasks that are due to be done most urgently. AmoCRM interface, is really optimized for tablet use. I have tested on ipad & iphone devices with both of them working smoothly and flawless. The mobile app synchronizes everything you do on your iphone/ipad back to the data base. The Dashboard, Leads, Contacts and Tasks screens are available. Reports (Stats) are not available on the app and the settings screen has become the Account button. A tutorial from scratch, guiding me step by step would be more efficient, instead of having tips only after my own selection of specific menus. A tutorial/help screen with analytical guide, would be helpful for the new software users.

Pros: - In case you have an active lead and you have a to do task, for this lead, it reminds you your task's deadline with calendar notifications. - Friendly user interface. - Excellent mobility use.

Cons: - The lack of exporting raw data (inbound, outbound calls etc), limits the reporting ability of the software. - A tutorial screen would be helpful.

Definetely the best choice

Dec 15, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We have tried several different CRM-systems but they didn't work for us: interface was unmanageable and too complex or settings for the specifics of our company weren't flexible enough. We had heard about AmoCRM from colleagues and decided to try AmoCRM. After trial period we have realized that this system is exactly what we need. It contains everything you need and nothing odd, it can be easily adjusted to meet needs of a company. Analytics allows you to track how your staff works, which provides a significant increase in sales effectiveness. We've been looking for a convenient system and finally found it. I highly recommend it!

Cons: Can't say. Our stuff has quickly adapted to the system, they no longer miss important tasks, we have managed to automate a lot of manual work and now our customers are satisfied with fast service.

Recommendations to other buyers: Try and try and then choose the most convenient option for you. For us and for our colleagues this is amoCRM.

Very simple and useful

Dec 16, 2015
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

5 / 5
Value for Money

Comments: I could see in amoCRM the ease and simplicity in working process. This CRM system will be the most efficient for the sales dept, because it has some special functions: scheduler , integration with telephony, integration mail to the site. If you would like to personalize your system just use API integration - it is the most simple method. I can manage my sales from all over the world by using mobile app. It is user-friendly and convenient. One of important factors to choose amoCRM for increasing number of your leads and amplification your sales managers is its attractive price. If you have lack of functionality, you can use widgets, located in the settings menu. I prefer amoCRM to all other CRM systems for small and medium segments of business.

Pros: Great API for customization and integration, simple integration with telephony, sites, emails, simple integration with other saas services and social networks.

Cons: Small amount functions for customization in graphical interface. Not god for difficult and long in time (several months and more) sales

Vendor Response

by QSOFT on December 18, 2015

Mr. Senin! Thank you for your review!
We try to be the best for you.

There are both pros and cons

Nov 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The application allows you to configure narrow sales funnels, you can sharpen them both for new deals and for VIP clients. Very good integration with the main communication providers. I recommend to try. In general, worthy and functional.

Cons: Too standard analytics, it is impossible to adjust it to the needs of your own business, only 4 types of reports are available. It is not too convenient that you can pay the tariff for at least 6 months, besides, you will have to tinker with the software settings.

Excellent customer service

Nov 08, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: AmoCRM is exactly the service we need. With his help, we see the entire history of the client: what he bought, what he liked and how much we earned. All these data are collected in the statistics with which it is convenient to conduct an analysis of the work.

Cons: It is quite difficult to quickly implement CRM and start working. We planned to do everything in a week, but because of the abundance of functions, we had to study the service for a long time. As a result, the introduction took twice as long.

Capterra loader

AmoCRM is outstanding

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price is phenomenal, super easy to use, up and using within minutes of purchase, ... this is a CRM that makes our company money!

Cons: Tech support could have better knowledge about the use of the features in real life, how it applies to working day to day... but what they don't know, they have found out for me.

They don't respond to messages very well, I have to keep calling back.

Overall: This is the best contact manager I have ever used.

Super affordable... almost too good to be true!

As a business developer I now recommend AMOCRM to all my clients.

An accurate and precise tool; lessened computation and data errors

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Our clients are mostly business owners or managers and with amoCRM, they have been very pleased with our service.

We are pleased that we have used the product and reviewed it intensively before using it on our clients. We love every feature that is available. With the management of every project possible, this software did more and created possibilities for our team. Account and expense tracking are more positive features which made using amoCRM amazing. Everything is easier and financial management is more accurate.

Cons: Tech support of this product is honestly pretty poor. Response takes a long time to arrive. Good thing we only have little chances to need tech support.

Excellent CRM for medium business

Nov 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We use the service for almost a year. We have a fairly large company, so we were looking for a reliable and functional CRM. And we found her! In amoCRM there is everything that we need: a clear interface, the ability to automate the sales funnel, integration with social networks and just a stable job without failures.

Cons: If you do not use additional paid extensions, then amoCRM functionality may not seem so great. Fortunately, most extensions are inexpensive.

With amoCRM we have significantly improved the efficiency of managers

Aug 13, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I work in a highly profitable IT business, so for us every customer can make a good profit, and so you can not lose them. But such cases were before we started using amoCRM. Now all interaction is clearly logged, and the system can see the communication from the client's first appeal and to provide him with final reports on the work done.

Cons: I do not like how the technical support service works in this system, guys can not answer questions for a long time.

Had to work with more advanced tools

Dec 06, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I can not say that the application does not have pluses at all. The first impression is very positive, the presentations are bright and colorful. Convenient digital pipeline system that allows you to manage the client's solution.

Cons: Unfortunately, I was disappointed with the approach to saving customer cards, the system of notifications and comments periodically crashes. There is no opportunity to work on your server, the integration is very debugged.

The system is complex in mastering

Mar 10, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We try to maximally automate all our business processes, one of the virtual assistants for us is amoCRM, which has a lot of functions and useful modules.

Cons: Despite the fact that the system is difficult to set up and master the functionality, technical support is always in touch and tries to prompt and help.

Convenient customer and sales accounting

Nov 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We use CRM amoCRM to account for customer base and sales managers transactions. The system allows you to access detailed sales analytics. There is a possibility of integration with a personal site, there is an excellent mobile version for smartphones and tablets.

Cons: The main disadvantage of amoCRM is that only 4 types of reports are available in the system: goals, sales, employees and the number of calls. You cannot add new reports yourself.

In general, the system suits

Nov 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: The application has a very attractive interface, it works without interruptions, is easy to use, you can set up mailings and set your own parameters for them, you are pleased with the presence of a large number of integrations.

Cons: Narrowly focused functionality of the program, designed only for sales. The work of technical support leaves much to be desired, has repeatedly been asked to resolve our problem, but no concrete action has followed.

Powerful CRM for solving any business problems

Sep 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: When I studied the submitted CRM on the market, then one of the most powerful seemed to me amoCRM and subsequently I was not mistaken. This system is well thought out and well implemented, all functions are combined into thematic blocks. If earlier we conducted a database of clients in online tables and could easily lose contacts or other information (accordingly, we lost some of our potential income), then in amoCRM we see every step of managers, programmers and other our specialists responsible for the work.

Cons: The very process of installing and configuring CRM was complicated and time-consuming, even our experienced system administrators had to spend a lot of time, repeatedly consulting technical support in order to configure all the modules and start the work.

Ease & Economy - The powers of amoCRM

Oct 03, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: If we take the top-ten rated Leads & Deals CRM softwares and calculate their average price per user, we are going to find that amoCRM (with an average of 15 euros per user/per month) is about 35% cheaper. It is economical for a pipeline software were you can easily track, how your leads move through it. In Stats screen, the audit trail info (of your leads) is a successful supplementation. The conversion rate between the different stages, gives effective details about the lifecycle of your leads and you can easily check, in which step your lead was delayed. The handling of your leads can be easily customized as per your needs, using drag and drop simple method. Calendar notifications reminds you, on time, your to do task deadlines.

In Online forms, if I want to add amoCRM's build 'in web-form, I have to know where to paste the short code, even if the process is easy. A small how-to tutorial about the code paste process would be helpful.



Pros

- In case you have an active lead and you have a to do task, for this lead, it reminds you your task's deadline with calendar notifications.

- Friendly user interface.

- Excellent mobility use.

Cons

- The lack of exporting raw data (inbound, outbound calls etc), limits the reporting ability of the software.

- A tutorial menu would be helpful.

I recommend to all companies for the division sell and maintain the client database.

Dec 14, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We are a digital agency and the process of selling our services is a key element in the development of the whole company. Before moving on amoCRM tried other systems, but without much success. After the introduction of amoCRM to our company, the average efficiency of sales increased by 15% and total revenue by more than 20%. Just want to point out the simplicity and ease of use of the system. New managers who come to us in the company master this program in a matter of hours and have been working there almost since the first day. And I like the head very convenient to manage Analytics and sales statistics. I recommend to all companies for the division sell and maintain the client database.

Pros: Simplicity and ease of use.

Cons: Currently disadvantages not detected.

Vendor Response

by QSOFT on December 18, 2015

Dear Vitaly! Thanks for review!
We are very pleased that our system can help you improve business performance!

Excellent system with incompetent support

Nov 15, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Likely

Pros: Thanks to this software, we are able to effectively communicate with clients of our company, use social network management options, and also monitor progress. A large number of applications for integration is also an advantage.

Cons: To fully explore and use all the necessary functions in the work, you need to spend a significant amount of time. Not all support staff are able to answer any questions regarding their product.

Good system, but with poorly functioning support

Dec 08, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: It is convenient for me to use amoCRM on a mobile device, when I need to scan business cards or not to use a computer. Available a huge number of integrations with other services. Of course, this is a huge CRM, but I use only a minimal set of functions.

Cons: I didn't like it at all that the problem solving by the support service may take several months. Telephony was able to connect, but with rather great difficulties.

Simple and convenient contacts database

Feb 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The main advantage of this program over analogues is the comfort in using the service. Analytics allows you to quickly get information on the lid for the selected period. It is possible to track at which stage customers lose interest.

Cons: Very often in the system there are technical problems, because of which you have to apply for support, which answers for a long time. Also there is no possibility of using it on your own server.

The support service is not competent enough

Dec 11, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: This CRM can significantly increase the productivity of our employees. The software allows you to assign tasks to employees of our company, and also contributes to the convenient processing of important information.

Cons: The notification system sometimes fails. The technical support service does not work as well as we would like, therefore, our employees have resolved many problems themselves.

The engine for professional users

Mar 11, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: The functionality of amoCRM is quite extensive, it allowed our company to significantly increase the level of sales. Through it, it was possible to fine-tune the data and control workflows, greatly facilitating it.

Cons: To fully familiarize yourself with the functional, you need to devote a considerable amount of time to learning. The engine was not suitable for beginners. There are loopholes in safety.