# Page 4 | Kommo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Kommo the right Lead Management solution for you? Explore 194 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120048/amoCRM/reviews --- Kommo 4.3 (194) [View alternatives](https://www.capterra.com/p/120048/amoCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Kommo ## Showing most helpful reviews Showing 76-100 of 194 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ДА Дмитрий А. Information Technology and Services Used the software for: 6-12 months ### "Amo crm converts time into money" December 14, 2015 5.0 I Run a company that designs and promotes websites. Question about installing some common system of working with clients stood for a long time, but could not decide what we will do, how to customize the system to our business. Conversed on this topic with a friend who has a business selling spare parts for cars.He advised the Amo CRM. His words I took not seriously, because we have different lines of business. But decided to try it. After a week of use AmoCRM realized that this is exactly what we need. The system is easily tuned under our direction. Managers have studied for two hours. Of course, had to configure the system, but thanks to a responsive service for dealing with customers, it managed to fulfill two working days. Universal interface allows you to monitor the work of sales Department to see specific figures on the purchase funnel, how many customers "went" and at what stage. No need to spend time on endless meetings, set plans and to monitor their implementation. Managers can see how much salary they will get at the end of the month. Now I can log in anywhere (as frequent business traveller) where there is access to the Internet and monitor the progress in the Department. Still don't understand how we could do without this system. Regret not having done it before. So many customers have missed. Amocrm is our workplace, our main tool in sales. I advise amoCRM to anyone who value their time and their customers. Pros I have no complains about customer support service Cons Limited disk space. I would like more. But this is not so important Review Source Kostas A. Used the software for: ### "Ease & Economy - The powers of amoCRM" October 3, 2015 5.0 If we take the top-ten rated Leads & Deals CRM softwares and calculate their average price per user, we are going to find that amoCRM (with an average of 15 euros per user/per month) is about 35% cheaper. It is economical for a pipeline software were you can easily track, how your leads move through it. In Stats screen, the audit trail info (of your leads) is a successful supplementation. The conversion rate between the different stages, gives effective details about the lifecycle of your leads and you can easily check, in which step your lead was delayed. The handling of your leads can be easily customized as per your needs, using drag and drop simple method. Calendar notifications reminds you, on time, your to do task deadlines. In Online forms, if I want to add amoCRM's build 'in web-form, I have to know where to paste the short code, even if the process is easy. A small how-to tutorial about the code paste process would be helpful. Pros - In case you have an active lead and you have a to do task, for this lead, it reminds you your task's deadline with calendar notifications. - Friendly user interface. - Excellent mobility use. Cons - The lack of exporting raw data (inbound, outbound calls etc), limits the reporting ability of the software. - A tutorial menu would be helpful. Review Source DN David N. Consultor de Expansão Facilities Services Used the software for: 6-12 months ### "Plataforma muito completa, porém, necessita de mais facilidade com as integrações." March 28, 2023 4.0 Pros Produto muito completo e robusto, possui diversas funcionalidades e integrações que permitem utilizar diversas ferramentas em somente um sistema. Cons Integração com LPs ainda é bem ruim e complexa, o que obriga a ter que recorrer a outras formas de fazer a integração que não seja naturalmente com o programa. Switched from [RD Station](https://www.capterra.com/p/180098/RD-Station/) Valores e boas funcionalidades com o programa. Review Source Response from QSOFT August 22, 2025 Olá David, Obrigado por compartilhar sua experiência. Ficamos felizes em saber que você considera Kommo uma plataforma completa e robusta, com funcionalidades que ajudam a centralizar diversas ferramentas em um único sistema. Agradecemos também seu comentário sobre as integrações, pois feedbacks como o seu nos ajudam a identificar áreas onde podemos continuar melhorando a plataforma e a experiência dos nossos usuários. Atenciosamente, Equipe Kommo Rodrigo Alejandro A. CAREER ADVISOR E-Learning Used the software for: Less than 6 months ### "Lead Management - Sales Pipeline Review" April 26, 2022 4.0 Excellent management of the Lead and movement from them into a purchase stage in the pipeline. Pros Easy management of the leads, follow-up, reminders, email, and phone integration. Cons Since the platform itself is from Russia, some features are not completely translated into English, which makes the process more difficult. Review Source Response from QSOFT August 22, 2025 Hi Rodrigo, Thank you for sharing your feedback! We’re glad to hear that you find Kommo useful for managing leads and moving them through the sales pipeline. We also appreciate your comment regarding translations, as feedback like yours helps us continue improving the platform and making it more user-friendly for all our users. Best regards, Kommo Team Алексей З. Online Media Used the software for: 1-2 years ### "amoCRM the best system for sales" December 11, 2015 5.0 I work in sales for 20 years, at different times work with clients was organized differently - these were tables in Excel and CRM systems, and even entries in a diary. But in 2011, I met amoCRM and since then not leave with this magnificent system for conducting customers and sales accounting. Two years ago, I launched the next startup, and of course chose amoCRM to work with clients, because with this system it is impossible to miss the problem in the transaction, or to lose the attention of the client. At the same time I'm always aware of how effective my sales managers work. In amoCRM I easily get all the statistics on sales of my company from anywhere in the world where there is Internet because of using cloud technologies! I have already recommended amoCRM to all my friends entrepreneurs and will recommend to conduct sales! Review Source Виталий Ч. исполнительный директор Information Technology and Services Used the software for: I used a free trial ### "amoCRM - optimal solution for a dynamic business" November 26, 2015 5.0 amoCRM seems to be an optimal solution for a dynamic business – as it is compatible with iPad you can add new information literally on the run. Drag and drop leads in the pipeline, quickly attach files to the contact/lead cards, send emails to the clients by simply clicking on the his/her email. There are also new features which I am yet to test (advanced integration with WordPress, extensive email integration), everything seems to serve the purpose of making the process of creating leads as effortless as possible, and to this extent amoCRM seems to be moving in the right direction. So in general it would suit a small business or might be a nice tool for a sales department only, as it is not fully customizable. For example, you can't change names and formats of certain fields and the number of custom fields is limited. Pros Can be run on different devices - laptop, tablet, mobile phone effortless implementation Cons Slow export: The bigger your account gets the more problems you seem to have with the export of files. No templates: what amoCRM really lacks, in my opinion, is templates. What I mean is, for example I have a business process where all the leads are pretty much standard. And it would be really nice if I could simply create a template and be able to set default values – could really contribute a lot to the automation. Review Source aF ahmed F. student Marketing and Advertising Used the software for: I used a free trial ### "It Is For You" October 4, 2019 5.0 I at long last have the required device to give my client care as I wanted. I can at last right the long procedures into explicit advances and see where the precise improvement is required for the outcomes we go for. It has a reasonable arrangement and simple of access for all workers to team up on. This advantages the understudy correspondence and makes an authoritative undertaking a happy task and euphoric as opposed to depleting and confused. Pros I deal with a great deal of records for various customers. Since we can't pick our records and are alloted to assigned customers, we have to realize how to manage individuals. Each customer is extraordinary and interesting, which means you need to adjust to their style and needs. I really depend on amoCRM for getting client data, utilizing internet based life the executives highlights and progress following. This product empowers me to dispatch a battle and increase leads. This product enables me to discuss adequately with my customers and keeps me directly on track with what steps to take. Cons Engineers ought to refine the interface, make it progressively others conscious: expel pointless apparatuses from the principle menu, disentangle joining records to cards. Review Source Response from QSOFT October 15, 2019 Hey Ahmed, Thanks for your feedback! ИБ Илкин Б. Wine and Spirits Used the software for: 1-2 years ### "Sales automation" December 16, 2015 5.0 Our company has been using the system for automation of sales , because it is very convenient. With amoCRM no client is lost, and sales funnel helps lead them systematically, according to the business processes. Also, it was pretty easy to track problematic stages of the transaction, and work on them. Another clear advantage , I believe ,is intuitive and succinct basic functionality. Pros Any manager can quickly enough understand it. And with multi-function API we were able to fully automate the entire sales team, we have moved away from the human factor and the system is now much solves itself without distracting from the work of managers. Another very convenient that the technical support system is open every day around the clock , and advise us on by telephone or by mail. I believe that for such features like amoCRM, its price is very democratic - we have it paid off for one successful deal! That it is another definite plus ! Cons amoCRM only suitable for sales force automation, it is not suitable for automation projects and production. Review Source Response from QSOFT December 18, 2015 Dear Ilkin! Thank you for review! We are very pleased that you so highly value us! Hervé K. Gestion clientèle Media Production Used the software for: Less than 6 months ### "Un outil excellent" September 20, 2023 5.0 Pros Facile à utiliser, intégration avec d'autres applications Cons Je n'ai pas de difficulté pour le peu de temps d'utilisation de Kommo Review Source Response from QSOFT August 22, 2025 Bonjour Hervé, Merci beaucoup pour votre retour ! Nous sommes ravis de savoir que vous trouvez Kommo facile à utiliser et appréciez les intégrations avec d’autres applications. Nous espérons que vous continuerez à profiter pleinement de toutes les fonctionnalités de notre plateforme. Cordialement, Équipe Kommo KIF Kéface Israël F. Gestion de clientèle Accounting Used the software for: Less than 6 months ### "Mon avis " October 25, 2023 5.0 Pros Forte convivialité, nombreuses fonctionnalités. Cons Peut être coûteux, demande une certaine configuration. Review Source Response from QSOFT August 22, 2025 Bonjour Kéface, Merci beaucoup pour votre retour ! Nous sommes ravis de savoir que vous appréciez la convivialité et les nombreuses fonctionnalités de Kommo. Nous prenons également note de votre remarque concernant le coût et la configuration, car vos retours nous aident à continuer d’améliorer notre plateforme. Merci encore pour vos commentaires! Cordialement, Équipe Kommo Rahul S. Senior Consultant - digital strategy Internet Used the software for: 6-12 months ### "Captures the essence of the account management." March 31, 2018 5.0 Using it to manage customer accounts. Pros I recommend to try amoCRM to everyone, who is interested in profit and business development. This will help you manage accounts very effectively. Cons Customer support is highly proactive. If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in few hours. Review Source Viktor D. Marketing and Advertising Used the software for: 1-2 years ### "Really easy CRM system for sales" December 15, 2015 5.0 I’ve been using amoCRM for more than 3 years now, at first as a customer and now we are their integrator partner. The system is very simple and versatile at the same time. It looks like a "little" Salesforce. You can write your own modules to modify the interface. There is a comprehensive API that enables you to provide integrations with other systems. UI is really handy. I recommend it. Viktor Dovzhik, CEO Introvert Pros \- Good and easy UI - API & widgets - Fast support - Integrations Cons \- Not suitable for large companies - Only sales process Review Source Response from QSOFT December 18, 2015 Mr. Dovzhik! Thank you for review! We are very excited about our partnership and are interested in its development. YG Yana G. Deputy Head of PPC and PPA Marketing and Advertising Used the software for: 1-2 years ### "Convenient business management system" December 7, 2018 5.0 Pros We use amoCRM in our company for more than 3 years. The service provides a large set of useful tools for business management: a system of sales analytics, the function of creating a sales funnel. There is the possibility of integration with the website and the phone for the accounting of leads. Cons The first and, probably, the main disadvantage of the amoCRM business management service is that after you add a new manager to the system, he can see all the profits and turnover of the company. Review Source MP Mariia P. HR Team Lead Computer Software Used the software for: 6-12 months ### "amoCRM - the system aimed at obtaining the result" August 26, 2018 5.0 Pros amoCRM originally bribed me with a huge number of functions and a nice well thought out design. The system is so thought out and implemented that even after several days of work and adding a small amount of data it was already clear that this CRM will suit us and we will be able to use it for business. Slowly we sorted out the modules we needed (Transactions, Lida, Contacts, Tasks) and the work moves very quickly. Cons Despite the nice design, it turned out that it is difficult to install the system and configure it. We even had to invite to the office a specialist who works only with amoCRM, but he helped us save time on installing CRM. Review Source FG Felix G. Managing Partner Computer Software Used the software for: 6-12 months ### "Needs to be fixed" May 22, 2019 5.0 Pros Very well allows you to track sales funnels. The ability to import and export data to Google Analytics is available. It integrates well with several chat platforms and works on my mobile phone. Cons Periodically, the system fails, during which I can not get into your personal account. The initial setup was too complicated, and I had to take the help of experts. Review Source Response from QSOFT May 28, 2019 Hey Felix, Thanks for your sincere feedback! We work a lot on the variety of integrations we provide our users with. Especially, on the messenger integrations as they will be the major sales channel in the coming years! We're glad these features work fine for you. We strive to prevent system breakdowns and will continue to do so for you! Tachat I. Internet Used the software for: 1-2 years ### "Easiest CRM system in the world" December 3, 2015 5.0 I am business consulter, and already I've implemented amoCRM in more than 5 company's. usually the hugest problem of the CEM systems, its implementation, because employees (users) not using new system because of its UX. In this case, everybody very fast starting using the amoCRM, and the system is going to be life. Also one of the benefits, its a lot various integrations with third party systems, like IP telephony and email marketing services. Thanx a lot developer team, I am your ambassador :) Pros fast start price flexibility UX/UI Cons some bugs, but it's basically nothing Review Source EK Ekaterina K. Founder Retail Used the software for: Less than 6 months ### "Evgeny Kashcheev" October 9, 2022 5.0 Customers relationship, sales management, call control Pros I like interface design, it is easy to understand Love digital pipeline features, it is magic Cons Dashboard customization I would like to have much improved Alternatives considered [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing Kommo Better UX design Review Source Response from QSOFT August 22, 2025 Hi Ekaterina, Thank you for sharing your experience! We’re thrilled to hear that you enjoy Kommo’s interface and digital pipeline features. We also appreciate your feedback regarding dashboard customization; comments like yours help us continue improving the platform and providing a better experience for all users. Best regards, Kommo Team DS Dasha S. QA Manager Computer Software Used the software for: 1-2 years ### "Great Automated Platform" November 26, 2019 5.0 Pros AmoCRM has features to track and increase sales. There you can track tasks and transactions, conduct analytics and create detailed reports. The platform is ideally suited for small business tasks with a small budget for the implementation of a CRM system. Cons IP-telephony works only through the widget, it is inconvenient. I also noticed that the platform API sometimes gives an error when trying to collect information on tasks and deals. Review Source Response from QSOFT August 22, 2025 Hi Dasha, Thank you for sharing your feedback! We’re glad to hear that you find Kommo useful for tracking sales, managing tasks, and generating detailed reports, especially for small businesses. We also appreciate your comments regarding IP-telephony and the API. Feedback like yours helps us continue improving the platform and providing a smoother experience for all users. Best regards, Kommo Team MD Melania D. HR Business Partner Pharmaceuticals Used the software for: 6-12 months ### "More easy CRM is not yet invented" May 23, 2019 5.0 Pros I adore amoCRM for its minimalist design and ease of management. All sections have a filter and a convenient task list, and for analytics, you can create sales funnel reports and summary reports. Cons In amoCRM it would be nice to add tools for grouping tasks and creating subtasks. Now it can be done with the help of tags, but it would be more convenient to use the built-in tool. Review Source Response from QSOFT May 28, 2019 Hey Melania, We're grateful you left your feedback here! We are super-proud you found amoCRM multi-functional and convenient! We'll explore your idea on the tasks management and see how we can make it more comfortable for you. Thanks again! AK Andrei K. CTO Computer Software Used the software for: 6-12 months ### "Service is not for everyone" November 5, 2018 4.0 Pros We used amoCRM for a year, but stopped paying subscriptions. Of the benefits I can note good functionality. One of my favorite features was the Digital Pipeline, with which we could automate the sales funnel, advertising, and mailing. Cons The service is not intended for efficient work with clients. To answer a letter, you need to spend from 10 to 30 minutes. In addition, it is difficult to obtain information from the support service. They have one answer to all the questions: there is a problem, we are solving it. Neither the timing nor the reason you will never know. Review Source AB Alex B. Manager Telecommunications Used the software for: 1-2 years ### "Convenient sales management system" January 20, 2019 5.0 Pros In our company, we use amoCRM for sales management. Right in the system, you can set tasks and reminders to managers, relatively easy integration with IP telephony is available, and an important function of viewing the history of interaction with customers is implemented. Of course, amoCRM has much more extensive functionality, but I described only what I use myself. Cons The amoCRM sales management system lacks the function to divide the leads into categories, and there is also no possibility of performing predictive analytics and tracking project development. Review Source OG Oscar G. cEO Farming Used the software for: I used a free trial ### "Atención al cliente lamnetable" January 17, 2023 5.0 Super emocionado con las fuñones que tiene, decepcionado con la atención postventa. Pros La cantidad de funciones que tiene y la facil integración con whatsapp Cons LA terrible atención que ofrecen. Mucha lentitud de respuesta 5 días intentnado qeu me solucienen algo que debería ser sencillo. Soy usuario avanzado de este tipo de productos.Van pasando de uno a otros y sin da soluciones, no se preocupan de hacer un followup del problema. El producto, muy bueno, la atención terrible Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) MAs facilidad para whatsapp Review Source Response from QSOFT August 22, 2025 Hola Oscar, Gracias por compartir tu experiencia. Nos alegra saber que encuentras Kommo muy útil y valoras la cantidad de funciones y la integración con WhatsApp. Agradecemos también tu comentario sobre la atención postventa; este tipo de feedback nos ayuda a identificar áreas donde debemos mejorar nuestros procesos de soporte y seguir ofreciendo una experiencia más completa a todos nuestros usuarios. Atentamente, Equipo Kommo BO Bernard O. Chairman Financial Services Used the software for: 1-2 years ### " Great system, but support is very slow" January 5, 2019 5.0 Pros The amoCRM system is great for managing our company's sales. The platform allows us to conveniently carry out a full-fledged sales analysis and track employee performance. Cons In this CRM there is no possibility to divide leads into different categories. The support service does not respond promptly to requests, so a response can be expected for quite some time. Review Source VG Vesna G. CSO & Board of Directors Marketing and Advertising Used the software for: 1-2 years ### "Convenient CRM-system for accounting transactions and customer base" November 19, 2018 5.0 Pros I use amoCRM service to track the number of transactions and the distribution of meetings with clients. The tool has full integration with mobile devices. Thanks to this, you can use all the functions of the service from a smartphone or tablet. The function of importing and exporting data to Google Analytics is available. Cons One of the main disadvantages of amoCRM is technical support. It can take several days to solve problems and questions. Also, the system occasionally fails because of what is not possible to enter your personal account. Review Source JW Jakub W. Financial Director Marketing and Advertising Used the software for: 6-12 months ### "Excellent customer service" November 8, 2018 4.0 Pros AmoCRM is exactly the service we need. With his help, we see the entire history of the client: what he bought, what he liked and how much we earned. All these data are collected in the statistics with which it is convenient to conduct an analysis of the work. Cons It is quite difficult to quickly implement CRM and start working. We planned to do everything in a week, but because of the abundance of functions, we had to study the service for a long time. As a result, the introduction took twice as long. 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