# Page 4 | Kommo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Kommo the right Lead Management solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120048/amoCRM/reviews --- Kommo 4.4 (204) [View alternatives](https://www.capterra.com/p/120048/amoCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Kommo ## Showing most helpful reviews Showing 76-100 of 204 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ES Edgardo S. CIRUJANO GENERAL Y BARIÁTRICO Medical Devices Used the software for: I used a free trial ### "Dr. Edgardo Saavedra Cirujano Panama " May 19, 2023 5.0 Buena. Tengo toda esperanza de lograr crear un boot adecuados para mis pacientes y así no perder más tiempo en dar respuesta en diferentes plataformas y así aumentar la satisfacción de mis pacientes por mis servicios Pros Poder centralizar todas lasConsultas que se me hacen de mis servicios quirúrgicos, de diferentes redes, en un solo punto a tiempo y automáticamente darles respuesta por medio del chat bot. Y redirigirlos finalmente a una consulta clínica / reunión y así terminar en cirugía. Cons No me gustan los colores de la interface, debería poder escoger plantillas. Y el APP no es fácil de usar. Reason for choosing Kommo Por sus excelente tutoríales. Su precio. Y por el soporte que me dio el señor \[contenido sensible oculto\] que apoyo técnicamente Review Source Response from QSOFT August 22, 2025 Hola Edgardo, Gracias por compartir tu experiencia. Nos alegra saber que Kommo te está ayudando a centralizar las consultas y mejorar la satisfacción de tus pacientes a través del chat bot. Agradecemos también tus comentarios sobre la interfaz y la aplicación; este tipo de feedback nos ayuda a seguir mejorando la plataforma para ofrecer una experiencia más cómoda y personalizada a todos nuestros usuarios. Atentamente, Equipo Kommo AN Astrid N. Analista Consumer Goods Used the software for: 1-2 years ### "Excelentes Características PERO NO FUNCIONAN!" April 12, 2023 2.0 Al principio fue buena, pero desde que empezó a presentar las fallas es inutilizable Pros Tiene muy buenas caracterisitcas, bots, envío de mensajes masivos, facil de integrar, el precio... Cons NO FUNCIONA ninguna característica, por momentos todo va bien pero cada pocos días la plataforma se daña y no me puedo comunicar con mis clientes, la respuesta del CRM es "estamos trabajando en ello" pero pueden pasar meses y siempre le van a decir "estamos trabajando en ello"Es un CRM que NO me permite comunicarme con mis clientes. Reason for choosing Kommo Tenía las carateristicas que buscaba Review Source Response from QSOFT August 22, 2025 Hola Astrid, Lamentamos que tu experiencia con Kommo no haya sido satisfactoria y entendemos lo frustrante que puede resultar cuando la plataforma no funciona como esperabas. Agradecemos sinceramente tus comentarios, ya que nos ayudan a identificar áreas donde debemos mejorar la estabilidad y el rendimiento de la herramienta. Nuestro compromiso es seguir trabajando para ofrecer una experiencia más confiable y eficiente para todos nuestros usuarios. Atentamente, Equipo Kommo Brian Møller J. CEO & Founder Used the software for: Less than 6 months ### "Clarity, Complexity into Simplicity. Organized. Time for content instead of Administration" February 12, 2018 5.0 I finally have the needed tool to give my customer service as I desired. I can finally correct the long processes into specific steps and see where the exact improvement is needed for the results we aim for. It helps to have a clear plan and easy of access for all employees to collaborate on. This benefits the intern communication and makes an administrative task a lighthearted assignment and joyful instead of draining and complicated. Pros I love the functionalities. They are seemingly endless and can be integrated to any already setup softwares. It integrates all in one package, management into a single tool for overview and simplicity. I can launch a whole campaign, inform co-workers for tasks and have it replicated within a minute. There is access to all parts of the process from receiving customers on homepage, phonecall or facetoface. And then you simply put it into the system and have a precise engagement to any customer and their unique connection with my company. I can finally deliver the customer service and build the relationships as deep and interactive as I desired. To build trust, accountability, unique care and personalized treatment to each and everyone that will benefit. I have clarity in the process, can improve and see statistics to each and every step on the path. Improvement is now a actuality not a wish or dream. And it makes it easy to do so as well. Cons Well, the software has so many functions and abilities, it takes a while to engage the whole team into all of its areas and ways. I'd like a function to turn on specific features only as a startup and then move into advanced features instead of having it all at once. Review Source Carlos A. Sales Director Insurance Used the software for: Less than 6 months ### "This company should not even be listed as a CRM Option" October 5, 2023 1.0 Pros Only the dream of having the possibility to receive input from different sources. Cons The software is full of bugs, problems in importing database, the whatsapp integration does not work properly, the technical support is a joke and the company is not serious. I have trying to get my money back and have my whatsapp number disconnected form them, but they do not even bother to reply! Review Source Response from QSOFT August 22, 2025 Hi Carlos, We’re sorry to hear that your experience with Kommo did not meet your expectations. We understand how frustrating it can be to encounter issues with integrations and support. Your feedback is important and helps us identify areas where we need to improve our platform and processes. Our commitment is to continue enhancing Kommo to provide a more reliable and efficient experience for all users. Thank you for sharing your thoughts. Best regards, Kommo Team Nikolay R. Owner Consumer Services Used the software for: 2+ years ### "Not very intuitive software" October 29, 2019 3.0 You need to manage it full time. It doesnt refresh well, emails are delayed. Basically, it's not flexible enough. Pros It does keep track of my customers. It does email the reports well. I can automate some features, even if they are not really set up well. Cons It's not intuitive at all. It's very slow and it's hard to import/export clients DB, and it's not really easy to clean it up. The work flow really needs to be explained better somehow. Review Source Response from QSOFT August 22, 2025 Hi Nikolay, Thank you for sharing your feedback. We’re glad to hear that you find Kommo useful for tracking customers, sending reports, and automating certain features. We also appreciate your comments regarding usability, speed, and data management. Feedback like yours helps us continue improving the platform and providing a smoother, more intuitive experience for all users. Best regards, Kommo Team VR Verified Reviewer Docente a tiempo parcial Used the software for: 6-12 months ### "long on specific steps and see processes where you need the best accurate results for " March 3, 2018 4.0 Pros There is access to all parts of the process of receiving guests in phone call, main page or facetoface. And then simply place it in the system and has a precise commitment to any customer and your exclusive connection to the company. I can finally provide the service to the customer and build relations interactive and as deep as you want. Cons I'd like a function to activate specific functions only as a start and then switch to advanced functions rather than have it all at the same time. The software has many functions and skills, which takes time involve the staff in all areas and ways. Review Source Павел С. Telecommunications Used the software for: 6-12 months ### "Very simple and useful" December 16, 2015 4.0 I could see in amoCRM the ease and simplicity in working process. This CRM system will be the most efficient for the sales dept, because it has some special functions: scheduler , integration with telephony, integration mail to the site. If you would like to personalize your system just use API integration - it is the most simple method. I can manage my sales from all over the world by using mobile app. It is user-friendly and convenient. One of important factors to choose amoCRM for increasing number of your leads and amplification your sales managers is its attractive price. If you have lack of functionality, you can use widgets, located in the settings menu. I prefer amoCRM to all other CRM systems for small and medium segments of business. Pros Great API for customization and integration, simple integration with telephony, sites, emails, simple integration with other saas services and social networks. Cons Small amount functions for customization in graphical interface. Not god for difficult and long in time (several months and more) sales Review Source Response from QSOFT December 18, 2015 Mr. Senin! Thank you for your review! We try to be the best for you. АМ Алексей М. Information Technology and Services Used the software for: 1-2 years ### "Excel vs amoCRM" December 16, 2015 5.0 Our office has five people. The entire customer base was carried out in Excel. That is about 1,500 clients. database has been stolen several times by managers , who then opened their businesses. Theft was impossible to track down. After implementing the amoCRM system , we have set up access to the customer base for managers. And it became possible to ensure the safety of the most valuable - the customer base. After the implementation of amoCRM , we have begun to see how many calls , tasks , emails processes manager. And then we fired 2 manager. Since they only create the appearance of work. It all began to count. Connect IP telephony and listened to the conversations of managers. We implemented service quality and could boost sales by controlling the work. Previously, there was chaos - once called the client. Then promised to call back , but did not call back. Now in the amoCRM system we could see , whether the task on to customers , what is the result of conversation and other important performance. Why amoCRM? This system is self-embeddable. Initially I bought one account and gave it to the manager. He understood the system and 2 weeks after he could not work without the amoCRM. It is very convenient. Safely. And most importantly - easy! The world will never be the same again . After using amoCRM - we will never go back to Excel. Review Source Response from QSOFT December 18, 2015 Mr. Marinov! We are very grateful for such a detailed review of our system. We are also pleased that we could benefit your business! Diana D. Sales and technical support. Building Materials Used the software for: 6-12 months ### "AmoCRM is outstanding" August 30, 2018 5.0 This is the best contact manager I have ever used. Super affordable... almost too good to be true! As a business developer I now recommend AMOCRM to all my clients. Pros Price is phenomenal, super easy to use, up and using within minutes of purchase, ... this is a CRM that makes our company money! Cons Tech support could have better knowledge about the use of the features in real life, how it applies to working day to day... but what they don't know, they have found out for me. They don't respond to messages very well, I have to keep calling back. Review Source GR Galina R. Used the software for: 6-12 months ### "amoCRM really helps to increase sales. " December 17, 2015 5.0 We introduced the system to the company in early 2015. (for reference : iTrack - Web - studio on the market since 2004) You understand that we have a crisis in Russia , the rise in prices and etc., so we and other companies dont have founds for promotion, and therefore sales fell. Then we decided to implement CRM. First set Bitriks24 and were disappointed. Enterprise Portal and Communications within the company organizes smartly, but work with clients was not comfortable. Then we decided to put amoCRM. It was a breath of fresh air. In Bitriks24 In Bitrikse24 managers were forced themselves to enter data into the CRM, to have analytics. In amoCRM you work with pleasure, this system reall helps you in sales. Analytics is at the high level. Though personally to us the standard options in analytics is not enough. Then we decided to modify the system on our own. We had some qualified programmers in our company, so it wasnt difficult, and we have modified system for our requirements. We liked this app and to modify it so much, that we became amoCRM partners. And now we help other companies to increase and automate their sales. Life hack to work with support: usually the time for consideration of treatment is three hours. If the task is urgent, please send your request in the support, and when you will know number of your ticket, call to the support and say your ticket number, then ask them to expedite time of the consideration. Review Source Response from QSOFT December 18, 2015 Ms. Romanenkova! Thank you for your review! We are very pleased that your company is our Partner and that our system has helped you to develop your business. ДА Дмитрий А. Information Technology and Services Used the software for: 6-12 months ### "Amo crm converts time into money" December 14, 2015 5.0 I Run a company that designs and promotes websites. Question about installing some common system of working with clients stood for a long time, but could not decide what we will do, how to customize the system to our business. Conversed on this topic with a friend who has a business selling spare parts for cars.He advised the Amo CRM. His words I took not seriously, because we have different lines of business. But decided to try it. After a week of use AmoCRM realized that this is exactly what we need. The system is easily tuned under our direction. Managers have studied for two hours. Of course, had to configure the system, but thanks to a responsive service for dealing with customers, it managed to fulfill two working days. Universal interface allows you to monitor the work of sales Department to see specific figures on the purchase funnel, how many customers "went" and at what stage. No need to spend time on endless meetings, set plans and to monitor their implementation. Managers can see how much salary they will get at the end of the month. Now I can log in anywhere (as frequent business traveller) where there is access to the Internet and monitor the progress in the Department. Still don't understand how we could do without this system. Regret not having done it before. So many customers have missed. Amocrm is our workplace, our main tool in sales. I advise amoCRM to anyone who value their time and their customers. Pros I have no complains about customer support service Cons Limited disk space. I would like more. But this is not so important Review Source Kostas A. Used the software for: ### "Ease & Economy - The powers of amoCRM" October 3, 2015 5.0 If we take the top-ten rated Leads & Deals CRM softwares and calculate their average price per user, we are going to find that amoCRM (with an average of 15 euros per user/per month) is about 35% cheaper. It is economical for a pipeline software were you can easily track, how your leads move through it. In Stats screen, the audit trail info (of your leads) is a successful supplementation. The conversion rate between the different stages, gives effective details about the lifecycle of your leads and you can easily check, in which step your lead was delayed. The handling of your leads can be easily customized as per your needs, using drag and drop simple method. Calendar notifications reminds you, on time, your to do task deadlines. In Online forms, if I want to add amoCRM's build 'in web-form, I have to know where to paste the short code, even if the process is easy. A small how-to tutorial about the code paste process would be helpful. Pros - In case you have an active lead and you have a to do task, for this lead, it reminds you your task's deadline with calendar notifications. - Friendly user interface. - Excellent mobility use. Cons - The lack of exporting raw data (inbound, outbound calls etc), limits the reporting ability of the software. - A tutorial menu would be helpful. Review Source DN David N. Consultor de Expansão Facilities Services Used the software for: 6-12 months ### "Plataforma muito completa, porém, necessita de mais facilidade com as integrações." March 28, 2023 4.0 Pros Produto muito completo e robusto, possui diversas funcionalidades e integrações que permitem utilizar diversas ferramentas em somente um sistema. Cons Integração com LPs ainda é bem ruim e complexa, o que obriga a ter que recorrer a outras formas de fazer a integração que não seja naturalmente com o programa. Switched from [RD Station](https://www.capterra.com/p/180098/RD-Station/) Valores e boas funcionalidades com o programa. Review Source Response from QSOFT August 22, 2025 Olá David, Obrigado por compartilhar sua experiência. Ficamos felizes em saber que você considera Kommo uma plataforma completa e robusta, com funcionalidades que ajudam a centralizar diversas ferramentas em um único sistema. Agradecemos também seu comentário sobre as integrações, pois feedbacks como o seu nos ajudam a identificar áreas onde podemos continuar melhorando a plataforma e a experiência dos nossos usuários. Atenciosamente, Equipe Kommo Rodrigo Alejandro A. CAREER ADVISOR E-Learning Used the software for: Less than 6 months ### "Lead Management - Sales Pipeline Review" April 26, 2022 4.0 Excellent management of the Lead and movement from them into a purchase stage in the pipeline. Pros Easy management of the leads, follow-up, reminders, email, and phone integration. Cons Since the platform itself is from Russia, some features are not completely translated into English, which makes the process more difficult. Review Source Response from QSOFT August 22, 2025 Hi Rodrigo, Thank you for sharing your feedback! We’re glad to hear that you find Kommo useful for managing leads and moving them through the sales pipeline. We also appreciate your comment regarding translations, as feedback like yours helps us continue improving the platform and making it more user-friendly for all our users. Best regards, Kommo Team Алексей З. Online Media Used the software for: 1-2 years ### "amoCRM the best system for sales" December 11, 2015 5.0 I work in sales for 20 years, at different times work with clients was organized differently - these were tables in Excel and CRM systems, and even entries in a diary. But in 2011, I met amoCRM and since then not leave with this magnificent system for conducting customers and sales accounting. Two years ago, I launched the next startup, and of course chose amoCRM to work with clients, because with this system it is impossible to miss the problem in the transaction, or to lose the attention of the client. At the same time I'm always aware of how effective my sales managers work. In amoCRM I easily get all the statistics on sales of my company from anywhere in the world where there is Internet because of using cloud technologies! I have already recommended amoCRM to all my friends entrepreneurs and will recommend to conduct sales! Review Source Виталий Ч. исполнительный директор Information Technology and Services Used the software for: I used a free trial ### "amoCRM - optimal solution for a dynamic business" November 26, 2015 5.0 amoCRM seems to be an optimal solution for a dynamic business – as it is compatible with iPad you can add new information literally on the run. Drag and drop leads in the pipeline, quickly attach files to the contact/lead cards, send emails to the clients by simply clicking on the his/her email. There are also new features which I am yet to test (advanced integration with WordPress, extensive email integration), everything seems to serve the purpose of making the process of creating leads as effortless as possible, and to this extent amoCRM seems to be moving in the right direction. So in general it would suit a small business or might be a nice tool for a sales department only, as it is not fully customizable. For example, you can't change names and formats of certain fields and the number of custom fields is limited. Pros Can be run on different devices - laptop, tablet, mobile phone effortless implementation Cons Slow export: The bigger your account gets the more problems you seem to have with the export of files. No templates: what amoCRM really lacks, in my opinion, is templates. What I mean is, for example I have a business process where all the leads are pretty much standard. And it would be really nice if I could simply create a template and be able to set default values – could really contribute a lot to the automation. Review Source aF ahmed F. student Marketing and Advertising Used the software for: I used a free trial ### "It Is For You" October 4, 2019 5.0 I at long last have the required device to give my client care as I wanted. I can at last right the long procedures into explicit advances and see where the precise improvement is required for the outcomes we go for. It has a reasonable arrangement and simple of access for all workers to team up on. This advantages the understudy correspondence and makes an authoritative undertaking a happy task and euphoric as opposed to depleting and confused. Pros I deal with a great deal of records for various customers. Since we can't pick our records and are alloted to assigned customers, we have to realize how to manage individuals. Each customer is extraordinary and interesting, which means you need to adjust to their style and needs. I really depend on amoCRM for getting client data, utilizing internet based life the executives highlights and progress following. This product empowers me to dispatch a battle and increase leads. This product enables me to discuss adequately with my customers and keeps me directly on track with what steps to take. Cons Engineers ought to refine the interface, make it progressively others conscious: expel pointless apparatuses from the principle menu, disentangle joining records to cards. Review Source Response from QSOFT October 15, 2019 Hey Ahmed, Thanks for your feedback! ИБ Илкин Б. Wine and Spirits Used the software for: 1-2 years ### "Sales automation" December 16, 2015 5.0 Our company has been using the system for automation of sales , because it is very convenient. With amoCRM no client is lost, and sales funnel helps lead them systematically, according to the business processes. Also, it was pretty easy to track problematic stages of the transaction, and work on them. Another clear advantage , I believe ,is intuitive and succinct basic functionality. Pros Any manager can quickly enough understand it. And with multi-function API we were able to fully automate the entire sales team, we have moved away from the human factor and the system is now much solves itself without distracting from the work of managers. Another very convenient that the technical support system is open every day around the clock , and advise us on by telephone or by mail. I believe that for such features like amoCRM, its price is very democratic - we have it paid off for one successful deal! That it is another definite plus ! Cons amoCRM only suitable for sales force automation, it is not suitable for automation projects and production. Review Source Response from QSOFT December 18, 2015 Dear Ilkin! Thank you for review! We are very pleased that you so highly value us! Hervé K. Gestion clientèle Media Production Used the software for: Less than 6 months ### "Un outil excellent" September 20, 2023 5.0 Pros Facile à utiliser, intégration avec d'autres applications Cons Je n'ai pas de difficulté pour le peu de temps d'utilisation de Kommo Review Source Response from QSOFT August 22, 2025 Bonjour Hervé, Merci beaucoup pour votre retour ! Nous sommes ravis de savoir que vous trouvez Kommo facile à utiliser et appréciez les intégrations avec d’autres applications. Nous espérons que vous continuerez à profiter pleinement de toutes les fonctionnalités de notre plateforme. Cordialement, Équipe Kommo KIF Kéface Israël F. Gestion de clientèle Accounting Used the software for: Less than 6 months ### "Mon avis " October 25, 2023 5.0 Pros Forte convivialité, nombreuses fonctionnalités. Cons Peut être coûteux, demande une certaine configuration. Review Source Response from QSOFT August 22, 2025 Bonjour Kéface, Merci beaucoup pour votre retour ! Nous sommes ravis de savoir que vous appréciez la convivialité et les nombreuses fonctionnalités de Kommo. Nous prenons également note de votre remarque concernant le coût et la configuration, car vos retours nous aident à continuer d’améliorer notre plateforme. Merci encore pour vos commentaires! Cordialement, Équipe Kommo Rahul S. Senior Consultant - digital strategy Internet Used the software for: 6-12 months ### "Captures the essence of the account management." March 31, 2018 5.0 Using it to manage customer accounts. Pros I recommend to try amoCRM to everyone, who is interested in profit and business development. This will help you manage accounts very effectively. Cons Customer support is highly proactive. If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in few hours. Review Source Viktor D. Marketing and Advertising Used the software for: 1-2 years ### "Really easy CRM system for sales" December 15, 2015 5.0 I’ve been using amoCRM for more than 3 years now, at first as a customer and now we are their integrator partner. The system is very simple and versatile at the same time. It looks like a "little" Salesforce. You can write your own modules to modify the interface. There is a comprehensive API that enables you to provide integrations with other systems. UI is really handy. I recommend it. Viktor Dovzhik, CEO Introvert Pros \- Good and easy UI - API & widgets - Fast support - Integrations Cons \- Not suitable for large companies - Only sales process Review Source Response from QSOFT December 18, 2015 Mr. Dovzhik! Thank you for review! We are very excited about our partnership and are interested in its development. YG Yana G. Deputy Head of PPC and PPA Marketing and Advertising Used the software for: 1-2 years ### "Convenient business management system" December 7, 2018 5.0 Pros We use amoCRM in our company for more than 3 years. The service provides a large set of useful tools for business management: a system of sales analytics, the function of creating a sales funnel. There is the possibility of integration with the website and the phone for the accounting of leads. Cons The first and, probably, the main disadvantage of the amoCRM business management service is that after you add a new manager to the system, he can see all the profits and turnover of the company. Review Source MP Mariia P. HR Team Lead Computer Software Used the software for: 6-12 months ### "amoCRM - the system aimed at obtaining the result" August 26, 2018 5.0 Pros amoCRM originally bribed me with a huge number of functions and a nice well thought out design. The system is so thought out and implemented that even after several days of work and adding a small amount of data it was already clear that this CRM will suit us and we will be able to use it for business. Slowly we sorted out the modules we needed (Transactions, Lida, Contacts, Tasks) and the work moves very quickly. Cons Despite the nice design, it turned out that it is difficult to install the system and configure it. We even had to invite to the office a specialist who works only with amoCRM, but he helped us save time on installing CRM. Review Source FG Felix G. Managing Partner Computer Software Used the software for: 6-12 months ### "Needs to be fixed" May 22, 2019 5.0 Pros Very well allows you to track sales funnels. The ability to import and export data to Google Analytics is available. It integrates well with several chat platforms and works on my mobile phone. Cons Periodically, the system fails, during which I can not get into your personal account. The initial setup was too complicated, and I had to take the help of experts. Review Source Response from QSOFT May 28, 2019 Hey Felix, Thanks for your sincere feedback! We work a lot on the variety of integrations we provide our users with. Especially, on the messenger integrations as they will be the major sales channel in the coming years! We're glad these features work fine for you. We strive to prevent system breakdowns and will continue to do so for you! Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Inside Sales](https://www.capterra.com/inside-sales-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.