# Page 5 | Kommo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Kommo the right Lead Management solution for you? Explore 194 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120048/amoCRM/reviews --- Kommo 4.3 (194) [View alternatives](https://www.capterra.com/p/120048/amoCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Kommo ## Showing most helpful reviews Showing 101-125 of 194 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ВЛ Виталий Л. Marketing and Advertising Used the software for: 1-2 years ### "I recommend to all companies for the division sell and maintain the client database." December 14, 2015 5.0 We are a digital agency and the process of selling our services is a key element in the development of the whole company. Before moving on amoCRM tried other systems, but without much success. After the introduction of amoCRM to our company, the average efficiency of sales increased by 15% and total revenue by more than 20%. Just want to point out the simplicity and ease of use of the system. New managers who come to us in the company master this program in a matter of hours and have been working there almost since the first day. And I like the head very convenient to manage Analytics and sales statistics. I recommend to all companies for the division sell and maintain the client database. Pros Simplicity and ease of use. Cons Currently disadvantages not detected. Review Source Response from QSOFT December 18, 2015 Dear Vitaly! Thanks for review! We are very pleased that our system can help you improve business performance! SI Sergei I. Market Research Used the software for: I used a free trial ### "I am the head of call center" December 25, 2015 5.0 I am the head of call center and I had a task to make work of operators more simply and quicker on the one hand, but to consider all nuances and tasks in crm to system on the other hand. Tried some crm programs, but stopped a choice on amoCRM. Pros Idle time and fast start of this program allowed us also quickly and simply to adjust all purposes individually under inquiries of our firm, namely: 1. Fast filling of a card of the client and all contact information; 2. Integration with IP telephony; 3. Fast statement of tasks and transfer to their other departments or employees; 4. Convenient integration with email marketing by mail on client base; 5. SMS mailing of reminders and informing clients on the carried-out actions, discounts, etc.; 6. Communication of all filled forms of a subscription and orders on our websites with the amoCRM program; 7. At the end of day quickly to consider and analyze work of each call center operator. All these purposes were successfully realized by means of the amoCRM program without additional capital investments that also affected a choice сrm systems for our firm. The amoCRM program is ideally suited for simple call centers. I recommend! Cons with a slight time delay come letters to the email. Review Source FK Feodosiy K. CEO Computer Software Used the software for: 6-12 months ### "Convenient customer and sales accounting" November 21, 2018 4.0 Pros We use CRM amoCRM to account for customer base and sales managers transactions. The system allows you to access detailed sales analytics. There is a possibility of integration with a personal site, there is an excellent mobile version for smartphones and tablets. Cons The main disadvantage of amoCRM is that only 4 types of reports are available in the system: goals, sales, employees and the number of calls. You cannot add new reports yourself. Review Source DT Daria T. RFX and Marketing team Computer Software Used the software for: 6-12 months ### "Useful service" January 18, 2019 4.0 Pros We have been using amoCRM for several years, because thanks to this service we have the opportunity to carry out a full collection of data about our customers. Well integrated with mobile devices. Cons In order to contact customer support, I personally need to spend a considerable amount of time, and even if they answer me, the quality of help does not always suit me. There are no tools that would allow to manage resources and documents. Review Source JV Justina V. Talent Acquisition Specialist Computer Software Used the software for: 6-12 months ### "Convenient system" January 10, 2019 4.0 Pros We started using amoCRM a long time ago, because the service perfectly collects in the statistics section all customer data for our company. There are many useful tools and integrations with third-party services. Cons Because of the large number of functions, it took me quite a lot of time to study them. It was possible to contact the support service to resolve the issues that arose only several days later. Review Source VV Vlad V. VP of Operations Computer Software Used the software for: 1-2 years ### "Functional customer base accounting system" January 1, 2019 5.0 Pros In our company, we use the amoCRM system to account for the customer base and sales department transactions. The platform allows you to create sales funnels for reports and increase profits. There is full integration with mobile devices. Cons The first thing I would like to add to the accounting system amoCRM customer base is a tool for managing the company's internal resources. The second is a function to predict the number of sales. Review Source SV Sitdikov V. Internet Used the software for: 6-12 months ### "Flexible settings" December 23, 2015 5.0 I have a great experience in working with CRM systems. But i have to choose. amoCRM. amoCRM - convenient and low-price system, that allow you to increase you incomes. amoCRM provides you wide amount of functions, which can make your work with customers easier and better. Just try it! We could see activities of every sales manager in dept., could have information about our entire sales dept. If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in few hours. I am glad to work with multiple sales funnel , which gives us an analysis on the different areas of sales. Also one of the main advantages is appearance of mobile app. I can control all processec in my sales dept from all over the world. I recommend to try amoCRM to everyone, who is interested in profit and business development. Pros Flexible settings, API - integration, built-in widgets - that all make your work process in amoCRM very convenient. Review Source MY Maxim Y. New Business Manager Marketing and Advertising Used the software for: 6-12 months ### "Multifunctional platform" December 20, 2018 4.0 Pros Functional modern platform with a clear interface, which is extremely comfortable to use thanks to integration with the manager of mobile devices. It is possible to add additional fields for cards. Cons Some fields are translated in the wrong way. In case of failures or errors, the response from the support service to your request can be waited from several days to a couple of weeks. Review Source BM Bethzabel M. Gerente de Operaciones Marketing and Advertising Used the software for: 6-12 months ### "Nos encanta Kommo!!" February 9, 2023 5.0 Pros Me encanta que podemos automatizar conversaciones con nuestros leads a partir de bots que hacer el proceso muchísimo más sencillo! Cons A veces el boy manda un mismo mensaje muchas veces Review Source Response from QSOFT August 22, 2025 Hola Bethzabel, ¡Gracias por compartir tu experiencia! Nos alegra saber que Kommo te ayuda a automatizar las conversaciones con tus leads y hacer los procesos más sencillos. Agradecemos también tu comentario sobre la repetición de mensajes; este tipo de feedback nos ayuda a seguir mejorando la plataforma y ofrecer una experiencia más eficiente a todos nuestros usuarios. Atentamente, Equipo Kommo SG Svyatoslav G. Chief Marketing Officer Telecommunications Used the software for: 6-12 months ### "Slow response to customer service" March 23, 2019 4.0 Pros I really like their mobile app. In amoCRM, our employees create detailed reports, as well as their own widgets. The system works stably and easily integrates with a number of social networks we need. Cons You can not track the progress of projects, a lot of time you have to wait for a response from the support staff. The notification system does not always function correctly. Review Source AI Alex I. Head Of UX/UI Department Computer Software Used the software for: 1-2 years ### "Functional Sales Management System" January 1, 2019 4.0 Pros To manage the sales of the company, we use the amoCRM system. The platform provides an opportunity to analyze sales and track employee performance. Integration with the site through the API. It is possible to create sales funnels. Cons Inside the amoCRM platform there is no function to forecast sales. Also missing tool for managing resources and documents. You can not divide leads into different categories. Review Source ОС Олег С. Computer Software Used the software for: 1-2 years ### "amoCRM is the best service" December 16, 2015 5.0 amoCRM is the best service , among many others, in which we tried to work and are tested. Very nice interface , simple and intuitive , not overloaded with details in it like working sales staff. As it is convenient to follow the work of sellers and all stages of the transaction. I am sure that all leads are to be processed at a time according to our rules processing. Very pleasant and convenient that you can determine the effectiveness of all channels attract customers directly in the CRM, tracking the ones that work in the most cash transactions. With each update software is getting better and better, new features and new integration with other services. Review Source Response from QSOFT December 18, 2015 Dear Oleg! Thank you for review! We are pleased that our system facilitates you to do business. AK Andrey K. SEO-Marketer Marketing and Advertising Used the software for: 6-12 months ### "Useful system" February 28, 2019 5.0 Pros In our company, this platform is used to analyze and manage sales. There is an excellent application for mobile devices on Android and iOS. The system has the ability to create detailed reports. Cons I can not track the development of the project. I would like to see the presence of a tool with which it would be possible to exchange instant messages with clients. Review Source Response from QSOFT August 26, 2025 Hello Andrey, Thank you for sharing your experience. We’re glad to hear that Kommo has been useful for sales management, reporting, and mobile access. We also appreciate your feedback regarding project tracking and client messaging. Over the past years, we’ve continued enhancing the platform, adding new features and improving functionality to better meet user needs. Best Regards, Kommo Team MH Matthew H. CEO Computer Software Used the software for: Less than 6 months ### "Good Product, but Few Integrations" November 23, 2018 4.0 This is going to be a huge CRM in a few years when it fully matures. If it works for you now, it's worth a try. Pros The product looks great, has great workflows, and helps streamline a lot of boring data-entry tasks that bog down a lot of CRMs. Integration with multiple chat platforms is huge, if you communicate through customers through these channels this is the greatest service for you. Cons The software is new, so most common integrations you'd expect with a CRM just aren't there, or are only available through Zapier which is clunky. Calling is the biggest issue, the ONLY supported phone service is Twilio, and the Zapier integrations are just one way. My organization calls a lot more than it chats, so the service was clunky. Review Source DG Dan G. Data scientist Research Used the software for: 1-2 years ### "Good option for keeping orders" October 11, 2018 5.0 Pros We use this CRM for 1.5 years. In addition to the basic functions, there is an excellent monitoring system: you can track and highlight statistics on any orders at any time. Thus, this CRM is also an excellent tool for in-depth analysis. Cons We had rare departures, as we wrote to the support service (twice). All promised to eliminate within a month. But a year has passed, and nothing has changed. Review Source PM Polina M. Senior Web-programmer Used the software for: 6-12 months ### "For a long time I've used this CRM service" February 14, 2018 4.0 Pros Convenient functionality: as soon as this service appeared on the Internet, I began to use it. Plus, there is no need for unnecessary fuss: all employees added to their chat and can communicate on work issues, track all their actions, do not need to bother with viewing cameras and monitors. Definitely recommend the program. Cons Unfortunately, the support service answers for a long time and it's difficult to solve problems with bugs yourself, we have to wait an hour for an answer, and this slows down the work. It's good that the problems are rare. Review Source AM Alisa M. Support manager Used the software for: 1-2 years ### "Useless technical support" February 24, 2018 3.0 Pros I used the system for more than a year. Everything suits, but the system has obvious security problems, and technical support should be simply overclocked. There are absolutely incompetent people sitting there who can only get by with standard unsubscribes. Cons The security of the system leaves much to be desired, accounts are often hacked. Absolutely useless and illiterate technical support. Review Source SG Sundeep G. WaveMaker Consultant Computer Software Used the software for: I used a free trial ### "amoCRM works for people who crave for simplicity." March 19, 2019 4.0 Pros amoCRM does everything it is supposed to do like lead scoring, works as a CRM and reporting. The UI is easily readable and everything is placed well. Cons Though amoCRM looks good and easy to use, one of the main problem is that the lead scoring is not flexible but leaving that aside it is a pretty decent product. Review Source Response from QSOFT August 26, 2025 Hello Sundeep, Thank you for sharing your experience. We’re glad to hear that you found Kommo easy to use, with a clear UI and effective lead scoring and reporting. We also appreciate your feedback regarding lead scoring flexibility. Over the past years, we’ve continued improving the platform to make features more adaptable and user-friendly. Best Regards, Kommo Team MD Maria D. MarComManager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "This CRM has not worked well" October 11, 2019 2.0 Pros In the process of choosing the most suitable CRM for our work, we used amoCRM for several months and I can confidently say that this is the worst option possible. Perhaps the only advantage of the system is that it is quite simple to master and you can quickly configure and get started. Cons The disadvantages of amoCRM can be listed for a long time, but I will focus on the main ones. Firstly, the built-in mail client works very poorly - we had to use separate software. Secondly, at any moment the system may freeze. Thirdly, the technical support service does not work well, employees are in no hurry to solve problems, but redirect them to each other, which takes a lot of time and effort. Review Source Response from QSOFT August 26, 2025 Hello Maria, Thank you for sharing your experience. We’re sorry to hear that your time with Kommo was not positive. Over the past years, we’ve made significant improvements in system stability, integrations (including email), and customer support. Feedback like yours has been an important part of this progress, and we truly appreciate it. The Kommo Team IP Inna P. IT Sales Manager Computer Software Used the software for: 6-12 months ### "Convenient to work with customers" November 6, 2018 5.0 Pros We implemented amoCRM 1 year ago. During this time, I got so used to this service that I definitely would not change it to one another. In amoCRM it is very convenient to work with clients, since you can enter all the necessary data in the program: phone number, mail, place of work, date of birth, and you can also create a note and write additional information there. Cons I would like the support service to respond faster. Help sometimes has to wait for several days, even when the question is urgent. For the rest, I have no complaints. Review Source SN Sam N. Team Lead Used the software for: 1-2 years ### "Saves time, increases efficiency" February 19, 2018 5.0 Pros Simply perfectly structures the information, exercises control over the workflow, where it is necessary to prompt, remind. All information for productive activities is at hand. The program does half the work for you. Cons But I would like a little more options for self-customization, add individuality to a specific business. At large volumes, the memory limit for attachments may end. Review Source DM Dmitriy M. CEO Accounting Used the software for: 1-2 years ### "Easy of use tool for lead management" December 21, 2015 4.5 Pros The key difference of amoCRM is that sales rep could easily start using the system and quickly understand the logic inherent in it. amoCRM has a friendly interface and really helps to sell more. I, as the leader, can easily control the sales process. Integration with email and web forms are simply adjusted and give an immediate effect in terms of speed of responses to questions of potential customers. For us it is an effective system for lead management which is easy and pleasant to work with. Cons I not found any disadvantages in the work of the CRM system Review Source IV Igor V. Android Developer Computer Software Used the software for: 6-12 months ### "Excellent mobile version" April 30, 2019 5.0 Pros The amoCRM tool helps us greatly simplify many data entry tasks. It integrates freely with multiple chat platforms and has an excellent mobile version for tablets and phones. Cons I cannot self-configure the analytics section. Notifications and messages are sometimes delivered with some delay. The support service is very slow. Review Source Response from QSOFT August 26, 2025 Hello Igor, Thank you for sharing your experience. We’re glad to hear that you enjoyed Kommo’s mobile version and the integrations with chat platforms. We also appreciate your feedback regarding analytics, notifications, and support. Over the past years, we’ve made significant improvements in these areas, making the platform more reliable and support faster. Best Regards, Kommo Team GC Grace C. Site administrator Used the software for: 6-12 months ### "Good CRM" March 10, 2018 4.0 Pros The system allows you to simply maintain a database of contacts and accounting transactions (in reference to contacts). Contacts and transactions can be tagged. Based on the amount and status of transactions, a sales funnel is formed. There is an API. Possibility to add fields to transaction cards. Integration with MailChimp. Cons The interface of the system is not as simple as it seems at first glance, the cost of the package is quite high. But if you deal with CRM, you will certainly appreciate its functionality. Review Source RK Roman K. CEO E-Learning Used the software for: 6-12 months ### "Excellent service with slow support service" February 28, 2019 5.0 Pros I like to use amoCRM, because this service is highly stable, provides a huge number of useful functions and easily integrates with the social networks we need. Cons There is no option that would provide the ability to track the current progress of the project. Technical support service often responds too long. Review Source Response from QSOFT August 26, 2025 Hello Roman, Thank you for sharing your experience. We’re glad to hear that you found Kommo stable, feature-rich, and well-integrated with social networks. We also appreciate your feedback regarding project tracking and support response times. Over the past years, we’ve continued improving the platform and support to enhance user experience and efficiency. Best Regards, Kommo Team Similar Products Featured