# Page 5 | Kommo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Kommo the right Lead Management solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120048/amoCRM/reviews --- Kommo 4.4 (204) [View alternatives](https://www.capterra.com/p/120048/amoCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Kommo ## Showing most helpful reviews Showing 101-125 of 204 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tachat I. Internet Used the software for: 1-2 years ### "Easiest CRM system in the world" December 3, 2015 5.0 I am business consulter, and already I've implemented amoCRM in more than 5 company's. usually the hugest problem of the CEM systems, its implementation, because employees (users) not using new system because of its UX. In this case, everybody very fast starting using the amoCRM, and the system is going to be life. Also one of the benefits, its a lot various integrations with third party systems, like IP telephony and email marketing services. Thanx a lot developer team, I am your ambassador :) Pros fast start price flexibility UX/UI Cons some bugs, but it's basically nothing Review Source EK Ekaterina K. Founder Retail Used the software for: Less than 6 months ### "Evgeny Kashcheev" October 9, 2022 5.0 Customers relationship, sales management, call control Pros I like interface design, it is easy to understand Love digital pipeline features, it is magic Cons Dashboard customization I would like to have much improved Alternatives considered [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing Kommo Better UX design Review Source Response from QSOFT August 22, 2025 Hi Ekaterina, Thank you for sharing your experience! We’re thrilled to hear that you enjoy Kommo’s interface and digital pipeline features. We also appreciate your feedback regarding dashboard customization; comments like yours help us continue improving the platform and providing a better experience for all users. Best regards, Kommo Team DS Dasha S. QA Manager Computer Software Used the software for: 1-2 years ### "Great Automated Platform" November 26, 2019 5.0 Pros AmoCRM has features to track and increase sales. There you can track tasks and transactions, conduct analytics and create detailed reports. The platform is ideally suited for small business tasks with a small budget for the implementation of a CRM system. Cons IP-telephony works only through the widget, it is inconvenient. I also noticed that the platform API sometimes gives an error when trying to collect information on tasks and deals. Review Source Response from QSOFT August 22, 2025 Hi Dasha, Thank you for sharing your feedback! We’re glad to hear that you find Kommo useful for tracking sales, managing tasks, and generating detailed reports, especially for small businesses. We also appreciate your comments regarding IP-telephony and the API. Feedback like yours helps us continue improving the platform and providing a smoother experience for all users. Best regards, Kommo Team MD Melania D. HR Business Partner Pharmaceuticals Used the software for: 6-12 months ### "More easy CRM is not yet invented" May 23, 2019 5.0 Pros I adore amoCRM for its minimalist design and ease of management. All sections have a filter and a convenient task list, and for analytics, you can create sales funnel reports and summary reports. Cons In amoCRM it would be nice to add tools for grouping tasks and creating subtasks. Now it can be done with the help of tags, but it would be more convenient to use the built-in tool. Review Source Response from QSOFT May 28, 2019 Hey Melania, We're grateful you left your feedback here! We are super-proud you found amoCRM multi-functional and convenient! We'll explore your idea on the tasks management and see how we can make it more comfortable for you. Thanks again! AK Andrei K. CTO Computer Software Used the software for: 6-12 months ### "Service is not for everyone" November 5, 2018 4.0 Pros We used amoCRM for a year, but stopped paying subscriptions. Of the benefits I can note good functionality. One of my favorite features was the Digital Pipeline, with which we could automate the sales funnel, advertising, and mailing. Cons The service is not intended for efficient work with clients. To answer a letter, you need to spend from 10 to 30 minutes. In addition, it is difficult to obtain information from the support service. They have one answer to all the questions: there is a problem, we are solving it. Neither the timing nor the reason you will never know. Review Source AB Alex B. Manager Telecommunications Used the software for: 1-2 years ### "Convenient sales management system" January 20, 2019 5.0 Pros In our company, we use amoCRM for sales management. Right in the system, you can set tasks and reminders to managers, relatively easy integration with IP telephony is available, and an important function of viewing the history of interaction with customers is implemented. Of course, amoCRM has much more extensive functionality, but I described only what I use myself. Cons The amoCRM sales management system lacks the function to divide the leads into categories, and there is also no possibility of performing predictive analytics and tracking project development. Review Source OG Oscar G. cEO Farming Used the software for: I used a free trial ### "Atención al cliente lamnetable" January 17, 2023 5.0 Super emocionado con las fuñones que tiene, decepcionado con la atención postventa. Pros La cantidad de funciones que tiene y la facil integración con whatsapp Cons LA terrible atención que ofrecen. Mucha lentitud de respuesta 5 días intentnado qeu me solucienen algo que debería ser sencillo. Soy usuario avanzado de este tipo de productos.Van pasando de uno a otros y sin da soluciones, no se preocupan de hacer un followup del problema. El producto, muy bueno, la atención terrible Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) MAs facilidad para whatsapp Review Source Response from QSOFT August 22, 2025 Hola Oscar, Gracias por compartir tu experiencia. Nos alegra saber que encuentras Kommo muy útil y valoras la cantidad de funciones y la integración con WhatsApp. Agradecemos también tu comentario sobre la atención postventa; este tipo de feedback nos ayuda a identificar áreas donde debemos mejorar nuestros procesos de soporte y seguir ofreciendo una experiencia más completa a todos nuestros usuarios. Atentamente, Equipo Kommo BO Bernard O. Chairman Financial Services Used the software for: 1-2 years ### " Great system, but support is very slow" January 5, 2019 5.0 Pros The amoCRM system is great for managing our company's sales. The platform allows us to conveniently carry out a full-fledged sales analysis and track employee performance. Cons In this CRM there is no possibility to divide leads into different categories. The support service does not respond promptly to requests, so a response can be expected for quite some time. Review Source VG Vesna G. CSO & Board of Directors Marketing and Advertising Used the software for: 1-2 years ### "Convenient CRM-system for accounting transactions and customer base" November 19, 2018 5.0 Pros I use amoCRM service to track the number of transactions and the distribution of meetings with clients. The tool has full integration with mobile devices. Thanks to this, you can use all the functions of the service from a smartphone or tablet. The function of importing and exporting data to Google Analytics is available. Cons One of the main disadvantages of amoCRM is technical support. It can take several days to solve problems and questions. Also, the system occasionally fails because of what is not possible to enter your personal account. Review Source JW Jakub W. Financial Director Marketing and Advertising Used the software for: 6-12 months ### "Excellent customer service" November 8, 2018 4.0 Pros AmoCRM is exactly the service we need. With his help, we see the entire history of the client: what he bought, what he liked and how much we earned. All these data are collected in the statistics with which it is convenient to conduct an analysis of the work. Cons It is quite difficult to quickly implement CRM and start working. We planned to do everything in a week, but because of the abundance of functions, we had to study the service for a long time. As a result, the introduction took twice as long. Review Source ВЛ Виталий Л. Marketing and Advertising Used the software for: 1-2 years ### "I recommend to all companies for the division sell and maintain the client database." December 14, 2015 5.0 We are a digital agency and the process of selling our services is a key element in the development of the whole company. Before moving on amoCRM tried other systems, but without much success. After the introduction of amoCRM to our company, the average efficiency of sales increased by 15% and total revenue by more than 20%. Just want to point out the simplicity and ease of use of the system. New managers who come to us in the company master this program in a matter of hours and have been working there almost since the first day. And I like the head very convenient to manage Analytics and sales statistics. I recommend to all companies for the division sell and maintain the client database. Pros Simplicity and ease of use. Cons Currently disadvantages not detected. Review Source Response from QSOFT December 18, 2015 Dear Vitaly! Thanks for review! We are very pleased that our system can help you improve business performance! SI Sergei I. Market Research Used the software for: I used a free trial ### "I am the head of call center" December 25, 2015 5.0 I am the head of call center and I had a task to make work of operators more simply and quicker on the one hand, but to consider all nuances and tasks in crm to system on the other hand. Tried some crm programs, but stopped a choice on amoCRM. Pros Idle time and fast start of this program allowed us also quickly and simply to adjust all purposes individually under inquiries of our firm, namely: 1. Fast filling of a card of the client and all contact information; 2. Integration with IP telephony; 3. Fast statement of tasks and transfer to their other departments or employees; 4. Convenient integration with email marketing by mail on client base; 5. SMS mailing of reminders and informing clients on the carried-out actions, discounts, etc.; 6. Communication of all filled forms of a subscription and orders on our websites with the amoCRM program; 7. At the end of day quickly to consider and analyze work of each call center operator. All these purposes were successfully realized by means of the amoCRM program without additional capital investments that also affected a choice сrm systems for our firm. The amoCRM program is ideally suited for simple call centers. I recommend! Cons with a slight time delay come letters to the email. Review Source FK Feodosiy K. CEO Computer Software Used the software for: 6-12 months ### "Convenient customer and sales accounting" November 21, 2018 4.0 Pros We use CRM amoCRM to account for customer base and sales managers transactions. The system allows you to access detailed sales analytics. There is a possibility of integration with a personal site, there is an excellent mobile version for smartphones and tablets. Cons The main disadvantage of amoCRM is that only 4 types of reports are available in the system: goals, sales, employees and the number of calls. You cannot add new reports yourself. Review Source DT Daria T. RFX and Marketing team Computer Software Used the software for: 6-12 months ### "Useful service" January 18, 2019 4.0 Pros We have been using amoCRM for several years, because thanks to this service we have the opportunity to carry out a full collection of data about our customers. Well integrated with mobile devices. Cons In order to contact customer support, I personally need to spend a considerable amount of time, and even if they answer me, the quality of help does not always suit me. There are no tools that would allow to manage resources and documents. Review Source JV Justina V. Talent Acquisition Specialist Computer Software Used the software for: 6-12 months ### "Convenient system" January 10, 2019 4.0 Pros We started using amoCRM a long time ago, because the service perfectly collects in the statistics section all customer data for our company. There are many useful tools and integrations with third-party services. Cons Because of the large number of functions, it took me quite a lot of time to study them. It was possible to contact the support service to resolve the issues that arose only several days later. Review Source VV Vlad V. VP of Operations Computer Software Used the software for: 1-2 years ### "Functional customer base accounting system" January 1, 2019 5.0 Pros In our company, we use the amoCRM system to account for the customer base and sales department transactions. The platform allows you to create sales funnels for reports and increase profits. There is full integration with mobile devices. Cons The first thing I would like to add to the accounting system amoCRM customer base is a tool for managing the company's internal resources. The second is a function to predict the number of sales. Review Source SV Sitdikov V. Internet Used the software for: 6-12 months ### "Flexible settings" December 23, 2015 5.0 I have a great experience in working with CRM systems. But i have to choose. amoCRM. amoCRM - convenient and low-price system, that allow you to increase you incomes. amoCRM provides you wide amount of functions, which can make your work with customers easier and better. Just try it! We could see activities of every sales manager in dept., could have information about our entire sales dept. If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in few hours. I am glad to work with multiple sales funnel , which gives us an analysis on the different areas of sales. Also one of the main advantages is appearance of mobile app. I can control all processec in my sales dept from all over the world. I recommend to try amoCRM to everyone, who is interested in profit and business development. Pros Flexible settings, API - integration, built-in widgets - that all make your work process in amoCRM very convenient. Review Source MY Maxim Y. New Business Manager Marketing and Advertising Used the software for: 6-12 months ### "Multifunctional platform" December 20, 2018 4.0 Pros Functional modern platform with a clear interface, which is extremely comfortable to use thanks to integration with the manager of mobile devices. It is possible to add additional fields for cards. Cons Some fields are translated in the wrong way. In case of failures or errors, the response from the support service to your request can be waited from several days to a couple of weeks. Review Source BM Bethzabel M. Gerente de Operaciones Marketing and Advertising Used the software for: 6-12 months ### "Nos encanta Kommo!!" February 9, 2023 5.0 Pros Me encanta que podemos automatizar conversaciones con nuestros leads a partir de bots que hacer el proceso muchísimo más sencillo! Cons A veces el boy manda un mismo mensaje muchas veces Review Source Response from QSOFT August 22, 2025 Hola Bethzabel, ¡Gracias por compartir tu experiencia! Nos alegra saber que Kommo te ayuda a automatizar las conversaciones con tus leads y hacer los procesos más sencillos. Agradecemos también tu comentario sobre la repetición de mensajes; este tipo de feedback nos ayuda a seguir mejorando la plataforma y ofrecer una experiencia más eficiente a todos nuestros usuarios. Atentamente, Equipo Kommo SG Svyatoslav G. Chief Marketing Officer Telecommunications Used the software for: 6-12 months ### "Slow response to customer service" March 23, 2019 4.0 Pros I really like their mobile app. In amoCRM, our employees create detailed reports, as well as their own widgets. The system works stably and easily integrates with a number of social networks we need. Cons You can not track the progress of projects, a lot of time you have to wait for a response from the support staff. The notification system does not always function correctly. Review Source AI Alex I. Head Of UX/UI Department Computer Software Used the software for: 1-2 years ### "Functional Sales Management System" January 1, 2019 4.0 Pros To manage the sales of the company, we use the amoCRM system. The platform provides an opportunity to analyze sales and track employee performance. Integration with the site through the API. It is possible to create sales funnels. Cons Inside the amoCRM platform there is no function to forecast sales. Also missing tool for managing resources and documents. You can not divide leads into different categories. Review Source ОС Олег С. Computer Software Used the software for: 1-2 years ### "amoCRM is the best service" December 16, 2015 5.0 amoCRM is the best service , among many others, in which we tried to work and are tested. Very nice interface , simple and intuitive , not overloaded with details in it like working sales staff. As it is convenient to follow the work of sellers and all stages of the transaction. I am sure that all leads are to be processed at a time according to our rules processing. Very pleasant and convenient that you can determine the effectiveness of all channels attract customers directly in the CRM, tracking the ones that work in the most cash transactions. With each update software is getting better and better, new features and new integration with other services. Review Source Response from QSOFT December 18, 2015 Dear Oleg! Thank you for review! We are pleased that our system facilitates you to do business. AK Andrey K. SEO-Marketer Marketing and Advertising Used the software for: 6-12 months ### "Useful system" February 28, 2019 5.0 Pros In our company, this platform is used to analyze and manage sales. There is an excellent application for mobile devices on Android and iOS. The system has the ability to create detailed reports. Cons I can not track the development of the project. I would like to see the presence of a tool with which it would be possible to exchange instant messages with clients. Review Source Response from QSOFT August 26, 2025 Hello Andrey, Thank you for sharing your experience. We’re glad to hear that Kommo has been useful for sales management, reporting, and mobile access. We also appreciate your feedback regarding project tracking and client messaging. Over the past years, we’ve continued enhancing the platform, adding new features and improving functionality to better meet user needs. Best Regards, Kommo Team MH Matthew H. CEO Computer Software Used the software for: Less than 6 months ### "Good Product, but Few Integrations" November 23, 2018 4.0 This is going to be a huge CRM in a few years when it fully matures. If it works for you now, it's worth a try. Pros The product looks great, has great workflows, and helps streamline a lot of boring data-entry tasks that bog down a lot of CRMs. Integration with multiple chat platforms is huge, if you communicate through customers through these channels this is the greatest service for you. Cons The software is new, so most common integrations you'd expect with a CRM just aren't there, or are only available through Zapier which is clunky. Calling is the biggest issue, the ONLY supported phone service is Twilio, and the Zapier integrations are just one way. My organization calls a lot more than it chats, so the service was clunky. Review Source DG Dan G. Data scientist Research Used the software for: 1-2 years ### "Good option for keeping orders" October 11, 2018 5.0 Pros We use this CRM for 1.5 years. In addition to the basic functions, there is an excellent monitoring system: you can track and highlight statistics on any orders at any time. Thus, this CRM is also an excellent tool for in-depth analysis. Cons We had rare departures, as we wrote to the support service (twice). All promised to eliminate within a month. But a year has passed, and nothing has changed. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.