# Page 6 | Kommo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Kommo the right Lead Management solution for you? Explore 194 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120048/amoCRM/reviews --- Kommo 4.3 (194) [View alternatives](https://www.capterra.com/p/120048/amoCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Kommo ## Showing most helpful reviews Showing 126-150 of 194 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mikhail S. Computer Software Used the software for: Less than 6 months ### "amoCRM is my choice" December 29, 2015 4.0 One year ago we decided to implement CRM system in our business. After testing several variants of systems we stopped at amoCRM. It has rich functionality, but it is quite simple and user-friendly. Interface is not overloaded, its really intuitive. A lot of convenient functions, such as e-mail integration, ability to use widgets, for example, to phone customers directly from amoCRM, api integration – all of it could simplify doing your business. You could customize your amoCRM system to fit your business processes. It doesn’t require programming skills, only your desire. If you met a trouble using amoCRM, just contact to their customer service. They will answer all your questions and help to solve problems. I recommend to try amoCRM to all sales directors, who want to increase efficiency of their businesses. Review Source JE Julia E. Manager-coordinator Computer Software Used the software for: 6-12 months ### "A perfect system" December 18, 2015 5.0 Pros Our company needed a system that would gather together all our leads sources and would properly distribute heavy load among our managers. A system that would allow us control the most effective sources of customers and identify bottlenecks in the deal from the receiving of the lead to the closure. A system that won’t leave any task without attention in the flood of information. A system that would automate the work with a large customer base when no client is left behind. AmoCRM is a perfect match for all of these tasks with its extensive possibilities for integration. Now we make calls, conduct correspondence, send e-mails and all this in one system, saving so much time of our staff. We have stopped losing leads, conversion of incoming calls has almost doubled. Cons Can't really tell... Just keep it up! Surprise us with new, more impressive releases Review Source Clinton B. Customer Success Used the software for: Less than 6 months ### "Awesome CRM" February 7, 2018 5.0 Pros I enjoy using this CRM and I would recommend it to small businesses since it is very easy and comes with many features Cons The Support team is somewhat difficult at times but now and then you get a really solid rep who takes good care of you. Review Source Yuri Z. Information Technology and Services Used the software for: Less than 6 months ### "amoCRM is a good system to start" December 11, 2015 5.0 Tested amoCRM, and then implanted this system in my sales department. Firstly, it has a very friendly user interface. Each button on the right place. There is no need to read the documentation to understand the system. Secondly, prepared business sales process and key metrics are built into the system. There is no need to wrestle with how to structure the sale. Everything has been thought out for you. Thirdly, managers like system! They are happy to start working in it. And finally, in amoCRM there are many ready-made integrations - the so-called widgets. Thus we can easily and without programming connect CRM system to our site by Wordpress. Pros \- usability - website integration - support Cons Generating documents by fields from Lead would be great function Review Source AS Adam S. CEO Hospitality Used the software for: 6-12 months ### "Excellent CRM for medium business" November 7, 2018 5.0 Pros We use the service for almost a year. We have a fairly large company, so we were looking for a reliable and functional CRM. And we found her! In amoCRM there is everything that we need: a clear interface, the ability to automate the sales funnel, integration with social networks and just a stable job without failures. Cons If you do not use additional paid extensions, then amoCRM functionality may not seem so great. Fortunately, most extensions are inexpensive. Review Source CM Colin M. Web administrator Used the software for: 1-2 years ### "The system is complex in mastering" March 10, 2018 5.0 Pros We try to maximally automate all our business processes, one of the virtual assistants for us is amoCRM, which has a lot of functions and useful modules. Cons Despite the fact that the system is difficult to set up and master the functionality, technical support is always in touch and tries to prompt and help. Review Source IH Irene H. Sourcing Specialist Human Resources Used the software for: Less than 6 months ### "amoCRM" May 15, 2019 4.0 Simple to use and affordable. Not complicated to use at all. Pros In reviewing other CRM tools, this basic level was easy to use. I just wanted a CRM. I didn't need social media integration or automation. The chat feature for support is working very well. They get back to me with easy to understand answers and tell me where to find additional information on their site. Cons It will pick up and entire string of emails when creating a lead from an email. Review Source Response from QSOFT May 28, 2019 Hi Irene, Thanks for your feedback! We're happy to hear that you found our product easy to use and the support worked fast and well for you. We'll look into that and do our best to simplify the process of email integration. SF Santa F. IT-manager Used the software for: 6-12 months ### "Very weak technical support" February 27, 2018 3.0 Pros I agree with the all negative feedback. I do not recommend using this engine for beginners who do not want to spend too much time on this. Technical support is absolutely inadequate, can't promptly solve any problems. Cons Explicit security holes, terrible technical support and a generally under-developed and complex product. Someone has been using it successfully, but he has not approached me categorically. You can understand, but do not waste time on this. Review Source YM Yana M. IT Manager Used the software for: 6-12 months ### "Definetely the best choice" December 15, 2015 5.0 Pros We have tried several different CRM-systems but they didn’t work for us: interface was unmanageable and too complex or settings for the specifics of our company weren’t flexible enough. We had heard about AmoCRM from colleagues and decided to try AmoCRM. After trial period we have realized that this system is exactly what we need. It contains everything you need and nothing odd, it can be easily adjusted to meet needs of a company. Analytics allows you to track how your staff works, which provides a significant increase in sales effectiveness. We've been looking for a convenient system and finally found it. I highly recommend it! Cons Can't say. Our stuff has quickly adapted to the system, they no longer miss important tasks, we have managed to automate a lot of manual work and now our customers are satisfied with fast service. Review Source GS Gleb S. CEO Used the software for: ### "Really easy to use" October 1, 2015 5.0 amoCRM is user friendly, allows concentrating on real work instead of managing notes about customers. It is convenient way to delegate work with customers to account managers. amoCRM has user access restrictions depending on role of user. There are only three subjects which make me disappointed: 1. When attach a file via amoCRM attach function and filename is in Russian and one downloads this file then name of the file is in latin (transliteration) but not in Russian as expected. That is why we use DropBox. 2. When attach a file via DropBox it always displays today's date even if a file was added a week ago. 3. Field "Client name" is combined. It is not convenient when we integrate with MailChimp. We have to edit each entry in MailChimp to separate First and Last names. All other functions are great working. Thanks! Review Source Response from QSOFT October 1, 2015 Dear Gleb! Thank you so much for your review. We value your opinion. We will consider the suggested changes and it they meet popular demand, we'll try to include them in the future releases. AM Akina M. Accountant Used the software for: 6-12 months ### "Simple and convenient contacts database" February 19, 2018 4.0 Pros The main advantage of this program over analogues is the comfort in using the service. Analytics allows you to quickly get information on the lid for the selected period. It is possible to track at which stage customers lose interest. Cons Very often in the system there are technical problems, because of which you have to apply for support, which answers for a long time. Also there is no possibility of using it on your own server. Review Source TG Tanya G. Lawyer Computer Software Used the software for: 1-2 years ### "Mixed impressions" April 30, 2019 4.0 Pros Used in our company for distributing meetings with clients and tracking the number of transactions. The service is fully integrated with mobile devices. The ability to import and export data to Google Analytics. Cons In the system from time to time there are failures, during which we can not log into your personal account. Due to the high complexity of the setup, it was necessary to resort to the help of third-party specialists. Review Source Response from QSOFT August 26, 2025 Hello Tanya, Thank you for sharing your experience. We’re glad to hear that Kommo helped with meeting management, transaction tracking, and mobile integration. We also appreciate your feedback regarding system stability and setup complexity. Over the past years, we’ve made significant improvements in platform reliability and user experience, making setup simpler and support more accessible. Best Regards, Kommo Team mS mohit S. OWNER Food & Beverages Used the software for: Less than 6 months ### "fake tool" September 22, 2021 3.0 Pros totally fake tool not working and software is so much different as compare to Mao Crm marketing video Cons too much options not working very poor performance Review Source Response from QSOFT August 22, 2025 Hi Mohit, We’re sorry to hear that your experience with Kommo did not meet your expectations. We understand how frustrating it can be when certain features don’t perform as expected. Your feedback is valuable, as it helps us identify areas where we need to improve the platform’s performance and overall user experience. Our commitment is to continue enhancing Kommo to provide a more reliable and efficient tool for all users. Thank you for sharing your thoughts. Best regards, Kommo Team AL Anastasiia L. SMM - manager Computer Software Used the software for: 6-12 months ### "Excellent system with incompetent support" November 15, 2018 4.0 Pros Thanks to this software, we are able to effectively communicate with clients of our company, use social network management options, and also monitor progress. A large number of applications for integration is also an advantage. Cons To fully explore and use all the necessary functions in the work, you need to spend a significant amount of time. Not all support staff are able to answer any questions regarding their product. Review Source YA Yair A. Director Marketing and Advertising Used the software for: I used a free trial ### "La peor experiencia que tuve con un sistema" May 6, 2021 1.0 De las peores experiencias que he tenido con un sistema, luego de definirme por ellos no tuve más que malas noticias, errores, problemas, etc. Debut y despedida. Intenté varios días por varios medios contactarme con ellos, y nunca hubo una solución real a las inquietudes, básicamente nunca lo pudimos usar al 100% Pros El sistema parece resolver muchas problemáticas diarias, que optimizan tiempos y esfuerzos, el problema es que no funciona Cons El soporte es un desastre, rozando la falta de respeto. Reason for choosing Kommo Parecía resolver todo más fácilmente, a pesar de tener un costo en algunas cosas superior. A los pocos días todo fue decepción pura. Review Source Response from QSOFT August 22, 2025 Hola Yair, Lamentamos mucho que tu experiencia con Kommo no haya sido satisfactoria. Entendemos lo frustrante que puede resultar enfrentar problemas con la plataforma y el soporte. Agradecemos sinceramente tus comentarios, ya que nos ayudan a identificar áreas donde necesitamos mejorar nuestros procesos y la estabilidad de la herramienta. Nuestro compromiso es seguir trabajando para ofrecer una experiencia más confiable y eficiente para todos nuestros usuarios. Atentamente, Equipo Kommo RR Ross R. Business Development Manager Computer Software Used the software for: 6-12 months ### "Good system for collecting customer data" December 30, 2018 5.0 Pros Statistics amoCRM collects all the information about our company's customers. The service fully integrates with the list of social networks necessary for us and works well on iOS and Android mobile platforms. Cons The key disadvantages of amoCRM are interrelated with the collaboration system. You can not make predictions, as well as not enough features that would allow to monitor the current progress of the project. Review Source MD Maks D. Information Services Used the software for: 6-12 months ### " Best thing I like about amoCRM is the search and filtering options." December 14, 2015 5.0 Best thing I like about amoCRM is the search and filtering options. It has so many different parameters, that it can suit any pedantic user. Pipeline view is very easy to setup and user-friendly, with drag-and-drop option. Contact and Calendar sections are super informative and also very easy to use and adjust to suit your needs. Statistic and call reporting options are fantastic and surely will please any business owner or director that really likes to be in touch with sales activities of the business. Settings allow you to even further customize and build your own amoCRM with numerous tools and integrated web platforms. Price is pretty good also, there are few options to choose from. From down sides it is only lack of integration with Google. Great product otherwise. Review Source VM Veronica M. Financial Planner Management Consulting Used the software for: 6-12 months ### "amoCRM Gets The Job Done Efficiently!" November 5, 2018 5.0 Pros Wow, what a surprise its been to finally find a CRM away from the general masses. We won't mention any names, but I think you know who I'm referring to. :-). amoCRM provided us with so many tools to target and track our sales pipeline to ensure no opportunities fell through the cracks. Very happy with amoCRM! Cons Depending on where your CRM experience is from, it is important to stay in contact with your on boarding support! Make sure you stay consistent with all of the incoming information from your daily sales calls and you will ensure increased conversions! Review Source VR Verified Reviewer Paramédico Used the software for: Less than 6 months ### " Useful organizational business tool. " May 25, 2018 4.0 Pros amoCRM created for business growth and positive organization in a way that allows us to manage our company with greater control, ease and efficiency. Cons Independently of the fact that the software has diversities of functions and skills, it is necessary to have an individual tool that is so complicated and the procedure to work it in a simpler way is shorter. Review Source NS Norbert S. System Engineer Used the software for: 6-12 months ### "The engine for professional users" March 11, 2018 4.0 Pros The functionality of amoCRM is quite extensive, it allowed our company to significantly increase the level of sales. Through it, it was possible to fine-tune the data and control workflows, greatly facilitating it. Cons To fully familiarize yourself with the functional, you need to devote a considerable amount of time to learning. The engine was not suitable for beginners. There are loopholes in safety. Review Source Iurii K. Information Technology and Services Used the software for: Less than 6 months ### "Very intuitive amoCRM, though some enhancement needed" August 11, 2015 4.0 I've been using amoCRM for almost a month now. I like that it is very easy to use and intuitive, features drag and drop approach in their user interface, provides great capabilities for collaboration between teams, and is relevantly affordable. The integration with third parties, such as Dropbox and Mailchimp, works seamlessly and as expected. I do not really like the limits on leads subject to number of licenses for users purchased, but the company was very attentive and increased my limits free of charge until the end of six months subscription. Pros Customer support, easy to use and intuitive interface, integration with 3rd parties. Cons Limits policy based on subscription plan Review Source MK Maria K. Customer Support Specialist Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Reliable customer base accounting system" January 20, 2019 5.0 Pros To account for the customer base of our company, we use amoCRM. The platform allows you to analyze and manage sales. There is an integration with the phone and the site, a good mobile application is available. Cons The amoCRM platform does not allow for the distribution of leads into different categories. Also there is not enough tool for instant messaging with clients in the format of online chat. Review Source КК Константин К. Retail Used the software for: 6-12 months ### "Best and easy CRM ever!" December 18, 2015 5.0 Year ago i as a sales director, decided to try CRM system in my dept. We tried a lot of CRM, but one that we have chosen met all our needs and expectations of the system. It is amoCRM. Firstly, it doesn require especial skills from sales manager. Is is quite simple but very useful. Secondly, i should consider that all functions in amoCRM are thought out to the smallest details. It allows not to think for the developers just to enjoy the system. Thirdly this CRM system has little price tag. Its brilliant for small businesses with small amount of employees. I recommend to try amoCRM in your sales. Review Source Response from QSOFT December 18, 2015 Dear Konstantin! Thank you for your review! We are very proud that you have given us such a high score. We will keep it! CW Chris W. Product Design Computer Software Used the software for: 6-12 months ### "Poor support service" January 7, 2019 3.0 Pros Using amoCRM allowed us to significantly increase the efficiency of our team. The service works stably and freely integrates with social networks that we use on an ongoing basis. Cons I didn’t like the work of the support service, because, without waiting for an answer from them, we had to look for a solution on the forums ourselves, which took a lot of our time. Review Source АС Аксинья С. Staffing and Recruiting Used the software for: I used a free trial ### "Easy use, even out-of-office, good idea of time-managment" October 1, 2015 5.0 The first contact is a step-by-step instruction about the main functions. The explanation is very simple and really easy to understand. At the begginig there become insignificant questions and the first is how to add a new note. It was the only one problem. All the other functions are very comfortable. The main preference of this system is that it works online and it is possible to use on any laptop or tab, or even on smartphone. It is very useful for our out-of-office sales-managers, and at the same time any managers can check sales-manager's activities. So it help to control the future profit and make a statistic report at the end of the certain period which also helps to make notes in bussines-plan. Pros \- online crm - working as a time-managment for all the office - can buy for several accounts - control by the manager or director - possible to make quick notes Cons To make function "to add" more bright or bigger to see at the first sight May be would be better to make the colors brighter and lines more contrast. Review Source Similar Products Featured