# Page 7 | Kommo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Kommo the right Lead Management solution for you? Explore 194 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120048/amoCRM/reviews --- Kommo 4.3 (194) [View alternatives](https://www.capterra.com/p/120048/amoCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Kommo ## Showing most helpful reviews Showing 151-175 of 194 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JV Julia V. Aquafitness trainer Sports Used the software for: Less than 6 months ### "This CRM did not cause too much excitement" November 17, 2018 3.0 Pros In general, CRM is not bad, it helps to increase the efficiency of the work of managers, a simple and intuitive interface does not cause problems with mastering. A good reminder system and customer accounting analyzer that allows you to see the entire history of transactions. Cons There are flaws that are associated with lack of integration and low speed. In the standard version there is no normal environment for working with mail, an insufficient level of technical support. Review Source Aleksey N. Information Technology and Services Used the software for: Less than 6 months ### "The best one for dynamic growth" December 16, 2015 5.0 amoCRM seems to be optimal solution for small and medium business, that helps to achieve significant goals in sales management. It's very easy to deploy and use, so every team member could easily collaborate with each other. Transparent task management is also "magic" tool that helps to control every sale opportunity, that your company has. Pros Great sales dashboard Transparent task management Integeration API Cons No Single Sing-On No Outlook Integration Review Source Response from QSOFT December 18, 2015 Dear Alexey! Thank you for review. We will consider all your comments! AV Aleks V. IT Sales Manager Computer Software Used the software for: Less than 6 months ### "Not the best CRM" March 29, 2019 3.0 Pros We in the company refused to use this CRM. For start-up companies, service is still suitable for solving simple tasks, but not for us. The only advantage that we found is an excellent design, here the developers have tried. Cons Their support service is terrible: it does not solve problems, it does not help at all. The service is unstable: it often slows down. Many functions: sales funnels, automatic actions - in fact do not function. Review Source Response from QSOFT August 26, 2025 Hello Aleks, Thank you for sharing your experience. We appreciate your feedback regarding Kommo’s design and the areas where you faced challenges, such as support, platform stability, and some features. Over the past years, we’ve made significant improvements in these areas, enhancing reliability, functionality, and customer support. Feedback like yours has been important in helping us grow. Best Regards, Kommo Team lB logan B. Computer Software Used the software for: Less than 6 months ### "effective sales" December 16, 2015 5.0 The main advantage of amoCRM is the ease and simplicity of implementation of business processes. The intuitive interface made it possible for employees to quickly adapt to the system. It has everything needed for effective sales force : scheduler , integration with telephony , mail to the site and much more. Detailed analytics and sales funnel opened my eyes towards hidden problems in the system of sales within the company. Additional functionality is provided by a variety of built-in integrations with popular web services. Further development of the system through the API provides tremendous opportunities for personalizing the system. Pros The undoubted advantage is the mobility of the system , which allows me to lead and coordinate the work of companies from all over the world. An equally important factor in the choice in favor of amoCRM is its price . Review Source Response from QSOFT December 18, 2015 Mr. Brown! Thanks a lot for review! Each feedback for us - a stimulus for further development! IA Ilia A. CEO Information Technology and Services Used the software for: I used a free trial ### "Great tool to manage your leads" September 11, 2019 5.0 A great tool to manage your leads and sales funnel Pros Sales funnel dividing methodology, overall user experience, easy to set up your first new account in the system. Cons Sometimes it freezes and there is a lack of a good JS transition between pages and actions for end-user. Review Source Response from QSOFT September 16, 2019 Hey Ilia, Thanks for your feedback! We're delighted that you're enjoying using amoCRM. We'll do our best to make the experience even smoother and faster. All the best, amoCRM AB Alex B. Director Education Management Used the software for: Less than 6 months ### "I can make your own database" November 28, 2019 5.0 Pros I really like the capabilities of the platform. With amoCRM, we have created a single employee database with contacts and personal data. This helps us quickly contact the right person, and not look for his contacts in the notebook. Cons The platform is unstable. Sometimes the connection to the server unexpectedly breaks. You can restore access almost immediately, but frequent departures are annoying. Review Source Response from QSOFT August 22, 2025 Hi Alex, Thank you for sharing your feedback! We’re glad to hear that you find Kommo useful for creating and managing a centralized employee database, making it easier to contact the right person quickly. We also appreciate your comments regarding platform stability. Feedback like yours helps us identify areas for improvement and continue enhancing the reliability of Kommo for all users. Best regards, Kommo Team KA Karli A. Director of Marketing Computer Software Used the software for: 6-12 months ### "A good system for collecting customer data" January 9, 2019 4.0 Pros Through the use of amoCRM, we were able to perform a full-fledged sales analysis, keep track of the customer base, and also determine the productivity of our employees. Excellent integration with mobile devices. Cons There is no functionality for sales forecasting. In case of any problems, it is problematic to contact the support service. The notification system does not always work correctly. Review Source AK Alex K. SMM-manager Used the software for: Less than 6 months ### "Your data is at risk" February 20, 2018 3.0 Pros We installed this system in our campaign, buying into a wide range of functionalities. And they were very pleased with the result, until an extremely unpleasant incident occurred. An account was hacked and all data was stolen. But it was not this that killed, but the attitude of technical support, which responded to our appeal, that we are to blame and offered to write a complaint and wait for a month. Cons Security at a low level, hackers can easily access your information. Technical support, instead of help, will make the last of you, your money and information you will not see. Review Source AO Anastasiia O. CEO Computer Software Used the software for: Less than 6 months ### "Difficult to contact customer service" March 10, 2019 4.0 Pros In amoCRM, our employees can easily create their own widgets. There is a wide variety of integrations with different analytical services. The system is convenient to set tasks and reminders for managers. Cons There is no opportunity to distribute leads in different categories. There is no tool to communicate with our customers using instant messaging. Difficult to contact customer support. Review Source RC Robert C. Junior Recruitment Consultant Human Resources Used the software for: Less than 6 months ### "Great work system" November 28, 2019 5.0 Pros I liked to use amoCRM because of its ease of management and outwardly attractive design. Thanks to her, it is convenient for me to communicate with other employees and have access to various documents of our company. Cons Technical support staff was in no hurry to solve the problems that we contacted them several times. Due to a poorly working email client, we had to use other software. Review Source Response from QSOFT August 22, 2025 Hi Robert, Thank you for sharing your experience! We’re glad to hear that you find Kommo easy to use and appreciate its design and ability to facilitate communication within your team. We also appreciate your feedback regarding technical support and email client issues, as it helps us identify areas for improvement and continue enhancing the platform for all users. Best regards, Kommo Team VR Verified Reviewer President Computer Software Used the software for: I used a free trial ### "Amo CRM is one of the most popular CRM in Russia" June 16, 2021 3.0 We decide to try test this CRM in couple month Maybe we can switch our CRM Thank you for service you provide! Pros This CRM has pretty good design and functional I liked to use this software The market offers to business many choices I think that this CRM could be one of the top 10 Cons Each software has pluses and minuses And this is the moment when hard to find negative sides of this CRM Probably price could be more competitive Review Source Response from QSOFT August 22, 2025 Hi, Thank you for sharing your feedback! We’re glad to hear that you find Kommo well-designed and functional. We also appreciate your comments regarding pricing, as feedback like yours helps us continue improving our platform and providing value to our users. Best regards, Kommo Team VR Verified Reviewer Client Sales Manager Sports Used the software for: I used a free trial ### "The best way to get the most out of your best customers" August 13, 2018 4.0 It has been a game changer for us and we have enjoyed using this software. It dials into the smaller group of our customers and finds additional sales opportunities for us. Pros It has really assisted us in finding the way to take the fullest advantage of our top customers. Cons There is not much not to like. I cannot think of anything that I dislike at this point. Review Source Edson Z. Webmaster Information Technology and Services Used the software for: 6-12 months ### "null" April 12, 2016 3.0 Review Source LK Loren K. Business and Marketing Assistant Construction Used the software for: 6-12 months ### "AmoCRM - Easy to Use" June 6, 2017 5.0 Pros Easy to use Interface is user-friendly Tags for leads make organization easier Pipeline view is a nice feature Spreadsheet importation is customizable Review Source BG Boris G. SEO-optimizer Used the software for: 6-12 months ### "Not a bad CRM, but not all tasks are solved" January 28, 2018 3.0 Pros Simple login to work at a basic level. Next, it is difficult to understand with the system, because the interface is not simple, the functionality is mass and it is not always clear where to find the necessary module. But in general, not bad, especially if the developers decide the question with the training materials. Cons Information for full-fledged work is not enough, because there are no webinars on the functional and there is no internal training. There is no logging of information for users. Review Source IW Ian W. Marketing Coordinator Marketing and Advertising Used the software for: 6-12 months ### "Amo CRM will get the job done!" November 17, 2017 4.0 The business I am in is very small and not many people work here. This is perfect for helping us stay organized. Pros Very good for small businesses. Very easy to use and it is not as expensive as some of the other CRMs out there. Cons It is not that great for anything other than keeping organized and sending out emails. Larger companies will want to use another. Review Source YF Yan F. Director Management Consulting Used the software for: Less than 6 months ### "Good CRM for larger sales teams " March 30, 2018 4.0 Excellent CRM for larger teams. Pros Many features. Clear and understandable interface, that is not cluttered. Reasonable pricing. Good support team eager to help. Cons I fact too many features only larger teams can use. It seems that are more focused on analytics than on automation. Review Source AK Anutte K. Web Analyst Used the software for: Less than 6 months ### "System for accounting of customers and transactions" May 28, 2018 3.0 Pros amoCRM is a simple and convenient system, thanks to which it is very easy to keep a record of customers and transactions. The main advantage of this system is the convenient and simple functionality of relatively more expensive counterparts. Cons If there is any failure on your system or you need to change something, you will not have to count on technical support - it works very slowly, and the answers are given in templates. Review Source CC Cody C. Customer Service Administrator Sports Used the software for: I used a free trial ### "Uncluttered dashboard with a single screen view into the customer's journey + packed with features" October 1, 2018 5.0 Pros It is easy to use and affordable and packed with detailed pipelines and surprising features such as the built-in VoIP which enables you to dial directly from the contact’s entry; it records all phone calls so you can playback or monitor the team’s calls. The dashboard is uncluttered and if you are patient enough to learn how to do it, you can customize the dashboard widgets. The UI brings in the familiarity of social networks with adds to the ease in navigation. The built-in team messaging is ace in adding that collaborative touch. I quite like the single screen view of a customer’s stage in the buying cycle and how they move through the sales process. Cons It doesn’t bother me, but one thing would be that as the business grows you gotta check whether AmoCRM will scale with the business growth. Review Source RJ Ran J. Cloud engineer Information Services Used the software for: 6-12 months ### "Excellent service, indispensable for marketing" October 10, 2018 5.0 Pros Excellent CRM. A huge advantage for me is the availability of the desktop version. While working I have to open a lot of tabs. Losing there is necessary - easy. And I find the desktop program without problems. Cons I have not found any flaws for all the time using CRM. Even when there was no access for technical reasons from our side, the support service tried to help us and made recommendations for fixing the problem. Review Source AZ Anna Z. General Director Used the software for: ### "The most effective way to track clients and tasks" November 26, 2015 5.0 We would like to thank AmoCrm team for their work and high level of services. We have been using the soft for a couple of years and can hardly imagine how our company can operate without it now On the plus side we can highlight: - friendly interface - flexibility: we have easily managed to integrate the soft into our operation processes: just add the necessary fields to reflect the specific of our business - great analytic tools to track sales and margins - tasks tracker: some deals require team work so it is great to have tasks manager - deals history: we can easily review previous deals with the clients and offer them customer oriented services Can hardly think of cons, as the soft is regularly renewed and the team usually takes into account our recommendations. Review Source CK Conrad K. Used the software for: ### "I couldn't imagine using anything else!" November 11, 2016 5.0 I have been using amoCRM now for the last 5 months and as I have said, I couldn't imagine using anything else. It's a really easy and user-friendly CRM and I'd recommend it to just about anyone looking for a simple tool that still gets the job done. Back when we were looking into several CRMs, I chose amoCRM because it had seemed to be one of the simplest. I was not let down. Whenever I had questions about something, Sang and Xenia from customer service helped out quickly. There is really nothing for me to complain about here. Review Source EY Eduard Y. Information Technology and Services Used the software for: Less than 6 months ### "Ease of use amoCRM" December 16, 2015 5.0 We decided to have implemented CRM, considered several options . We stopped at amoCRM. She is very friendly Interface , our employees very quickly learned to use it. Now we save a lot of time due to the acceleration of work in typical operations. We always have up to date information about the current status of the company as a whole and for specific employee . Already there was an understanding of what additional features we need in amoCRM, we will implement them and actively use . I recommend to try. Pros Mobile Application of amoCRM is a high quality App. Cons It is still a small number of standard modules - widgets. Review Source Response from QSOFT December 18, 2015 Eduard! Thank you for your review! Our entire team is constantly improving the system to work with it brings you pleasure. AS Aksinya S. HR Used the software for: ### "Simple and containing all necessary functions system" October 1, 2015 5.0 The first contact with the system is a step-by-step instruction about the main functions. The explanation is very simple and really easy to understand. Then while starting work with it, there become some questions and the main is how to add a new note. It was only one probnlem. All the other functions is very comfortable. The main preference of this system is that it works online and it is possible to use on any laptop of tab, or even on smartphone. It is very useful for our out-of-office sales-managers, and at the same time any manages can check sales-manager's activities. Review Source Response from QSOFT October 1, 2015 Dear Aksinya, thank you for your review. We are currently working on the new version of design and we do hope that you will find new UX more convenient and even more intuitive. OK Olesya K. Information Technology and Services Used the software for: I used a free trial ### "Easy and economy! Wondeful" December 7, 2015 5.0 From all the CRM products I tried and tested, I’d go with amoCRM. It sure does have its downsides, like complicated phoning option setup and inability to connect with many social networks, but overall, I’d give it 8.5 out of 10. Reason being, it has got all the functions that CRM user needs, including lead storing, follow up, progress and keeping all relevant information. It has all the major platform integrations, it communicates with your email and web site, provides all the stats and has forecasting tools. All that you get at a really fair price, much lower than competitors. Plus, some icing on the cake, you get the best possible support you can expect. So, going with amoCRM again and again. Review Source Similar Products Featured