# Page 7 | Kommo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Kommo the right Lead Management solution for you? Explore 206 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120048/amoCRM/reviews --- Kommo 4.4 (206) [View alternatives](https://www.capterra.com/p/120048/amoCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Kommo ## Showing most helpful reviews Showing 151-175 of 206 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AL Anastasiia L. SMM - manager Computer Software Used the software for: 6-12 months ### "Excellent system with incompetent support" November 15, 2018 4.0 Pros Thanks to this software, we are able to effectively communicate with clients of our company, use social network management options, and also monitor progress. A large number of applications for integration is also an advantage. Cons To fully explore and use all the necessary functions in the work, you need to spend a significant amount of time. Not all support staff are able to answer any questions regarding their product. Review Source YA Yair A. Director Marketing and Advertising Used the software for: I used a free trial ### "La peor experiencia que tuve con un sistema" May 6, 2021 1.0 De las peores experiencias que he tenido con un sistema, luego de definirme por ellos no tuve más que malas noticias, errores, problemas, etc. Debut y despedida. Intenté varios días por varios medios contactarme con ellos, y nunca hubo una solución real a las inquietudes, básicamente nunca lo pudimos usar al 100% Pros El sistema parece resolver muchas problemáticas diarias, que optimizan tiempos y esfuerzos, el problema es que no funciona Cons El soporte es un desastre, rozando la falta de respeto. Reason for choosing Kommo Parecía resolver todo más fácilmente, a pesar de tener un costo en algunas cosas superior. A los pocos días todo fue decepción pura. Review Source Response from QSOFT August 22, 2025 Hola Yair, Lamentamos mucho que tu experiencia con Kommo no haya sido satisfactoria. Entendemos lo frustrante que puede resultar enfrentar problemas con la plataforma y el soporte. Agradecemos sinceramente tus comentarios, ya que nos ayudan a identificar áreas donde necesitamos mejorar nuestros procesos y la estabilidad de la herramienta. Nuestro compromiso es seguir trabajando para ofrecer una experiencia más confiable y eficiente para todos nuestros usuarios. Atentamente, Equipo Kommo RR Ross R. Business Development Manager Computer Software Used the software for: 6-12 months ### "Good system for collecting customer data" December 30, 2018 5.0 Pros Statistics amoCRM collects all the information about our company's customers. The service fully integrates with the list of social networks necessary for us and works well on iOS and Android mobile platforms. Cons The key disadvantages of amoCRM are interrelated with the collaboration system. You can not make predictions, as well as not enough features that would allow to monitor the current progress of the project. Review Source MD Maks D. Information Services Used the software for: 6-12 months ### " Best thing I like about amoCRM is the search and filtering options." December 14, 2015 5.0 Best thing I like about amoCRM is the search and filtering options. It has so many different parameters, that it can suit any pedantic user. Pipeline view is very easy to setup and user-friendly, with drag-and-drop option. Contact and Calendar sections are super informative and also very easy to use and adjust to suit your needs. Statistic and call reporting options are fantastic and surely will please any business owner or director that really likes to be in touch with sales activities of the business. Settings allow you to even further customize and build your own amoCRM with numerous tools and integrated web platforms. Price is pretty good also, there are few options to choose from. From down sides it is only lack of integration with Google. Great product otherwise. Review Source VM Veronica M. Financial Planner Management Consulting Used the software for: 6-12 months ### "amoCRM Gets The Job Done Efficiently!" November 5, 2018 5.0 Pros Wow, what a surprise its been to finally find a CRM away from the general masses. We won't mention any names, but I think you know who I'm referring to. :-). amoCRM provided us with so many tools to target and track our sales pipeline to ensure no opportunities fell through the cracks. Very happy with amoCRM! Cons Depending on where your CRM experience is from, it is important to stay in contact with your on boarding support! Make sure you stay consistent with all of the incoming information from your daily sales calls and you will ensure increased conversions! Review Source VR Verified Reviewer Paramédico Used the software for: Less than 6 months ### " Useful organizational business tool. " May 25, 2018 4.0 Pros amoCRM created for business growth and positive organization in a way that allows us to manage our company with greater control, ease and efficiency. Cons Independently of the fact that the software has diversities of functions and skills, it is necessary to have an individual tool that is so complicated and the procedure to work it in a simpler way is shorter. Review Source NS Norbert S. System Engineer Used the software for: 6-12 months ### "The engine for professional users" March 11, 2018 4.0 Pros The functionality of amoCRM is quite extensive, it allowed our company to significantly increase the level of sales. Through it, it was possible to fine-tune the data and control workflows, greatly facilitating it. Cons To fully familiarize yourself with the functional, you need to devote a considerable amount of time to learning. The engine was not suitable for beginners. There are loopholes in safety. Review Source Iurii K. Information Technology and Services Used the software for: Less than 6 months ### "Very intuitive amoCRM, though some enhancement needed" August 11, 2015 4.0 I've been using amoCRM for almost a month now. I like that it is very easy to use and intuitive, features drag and drop approach in their user interface, provides great capabilities for collaboration between teams, and is relevantly affordable. The integration with third parties, such as Dropbox and Mailchimp, works seamlessly and as expected. I do not really like the limits on leads subject to number of licenses for users purchased, but the company was very attentive and increased my limits free of charge until the end of six months subscription. Pros Customer support, easy to use and intuitive interface, integration with 3rd parties. Cons Limits policy based on subscription plan Review Source MK Maria K. Customer Support Specialist Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Reliable customer base accounting system" January 20, 2019 5.0 Pros To account for the customer base of our company, we use amoCRM. The platform allows you to analyze and manage sales. There is an integration with the phone and the site, a good mobile application is available. Cons The amoCRM platform does not allow for the distribution of leads into different categories. Also there is not enough tool for instant messaging with clients in the format of online chat. Review Source КК Константин К. Retail Used the software for: 6-12 months ### "Best and easy CRM ever!" December 18, 2015 5.0 Year ago i as a sales director, decided to try CRM system in my dept. We tried a lot of CRM, but one that we have chosen met all our needs and expectations of the system. It is amoCRM. Firstly, it doesn require especial skills from sales manager. Is is quite simple but very useful. Secondly, i should consider that all functions in amoCRM are thought out to the smallest details. It allows not to think for the developers just to enjoy the system. Thirdly this CRM system has little price tag. Its brilliant for small businesses with small amount of employees. I recommend to try amoCRM in your sales. Review Source Response from QSOFT December 18, 2015 Dear Konstantin! Thank you for your review! We are very proud that you have given us such a high score. We will keep it! CW Chris W. Product Design Computer Software Used the software for: 6-12 months ### "Poor support service" January 7, 2019 3.0 Pros Using amoCRM allowed us to significantly increase the efficiency of our team. The service works stably and freely integrates with social networks that we use on an ongoing basis. Cons I didn’t like the work of the support service, because, without waiting for an answer from them, we had to look for a solution on the forums ourselves, which took a lot of our time. Review Source АС Аксинья С. Staffing and Recruiting Used the software for: I used a free trial ### "Easy use, even out-of-office, good idea of time-managment" October 1, 2015 5.0 The first contact is a step-by-step instruction about the main functions. The explanation is very simple and really easy to understand. At the begginig there become insignificant questions and the first is how to add a new note. It was the only one problem. All the other functions are very comfortable. The main preference of this system is that it works online and it is possible to use on any laptop or tab, or even on smartphone. It is very useful for our out-of-office sales-managers, and at the same time any managers can check sales-manager's activities. So it help to control the future profit and make a statistic report at the end of the certain period which also helps to make notes in bussines-plan. Pros \- online crm - working as a time-managment for all the office - can buy for several accounts - control by the manager or director - possible to make quick notes Cons To make function "to add" more bright or bigger to see at the first sight May be would be better to make the colors brighter and lines more contrast. Review Source JV Julia V. Aquafitness trainer Sports Used the software for: Less than 6 months ### "This CRM did not cause too much excitement" November 17, 2018 3.0 Pros In general, CRM is not bad, it helps to increase the efficiency of the work of managers, a simple and intuitive interface does not cause problems with mastering. A good reminder system and customer accounting analyzer that allows you to see the entire history of transactions. Cons There are flaws that are associated with lack of integration and low speed. In the standard version there is no normal environment for working with mail, an insufficient level of technical support. Review Source Aleksey N. Information Technology and Services Used the software for: Less than 6 months ### "The best one for dynamic growth" December 16, 2015 5.0 amoCRM seems to be optimal solution for small and medium business, that helps to achieve significant goals in sales management. It's very easy to deploy and use, so every team member could easily collaborate with each other. Transparent task management is also "magic" tool that helps to control every sale opportunity, that your company has. Pros Great sales dashboard Transparent task management Integeration API Cons No Single Sing-On No Outlook Integration Review Source Response from QSOFT December 18, 2015 Dear Alexey! Thank you for review. We will consider all your comments! AV Aleks V. IT Sales Manager Computer Software Used the software for: Less than 6 months ### "Not the best CRM" March 29, 2019 3.0 Pros We in the company refused to use this CRM. For start-up companies, service is still suitable for solving simple tasks, but not for us. The only advantage that we found is an excellent design, here the developers have tried. Cons Their support service is terrible: it does not solve problems, it does not help at all. The service is unstable: it often slows down. Many functions: sales funnels, automatic actions - in fact do not function. Review Source Response from QSOFT August 26, 2025 Hello Aleks, Thank you for sharing your experience. We appreciate your feedback regarding Kommo’s design and the areas where you faced challenges, such as support, platform stability, and some features. Over the past years, we’ve made significant improvements in these areas, enhancing reliability, functionality, and customer support. Feedback like yours has been important in helping us grow. Best Regards, Kommo Team lB logan B. Computer Software Used the software for: Less than 6 months ### "effective sales" December 16, 2015 5.0 The main advantage of amoCRM is the ease and simplicity of implementation of business processes. The intuitive interface made it possible for employees to quickly adapt to the system. It has everything needed for effective sales force : scheduler , integration with telephony , mail to the site and much more. Detailed analytics and sales funnel opened my eyes towards hidden problems in the system of sales within the company. Additional functionality is provided by a variety of built-in integrations with popular web services. Further development of the system through the API provides tremendous opportunities for personalizing the system. Pros The undoubted advantage is the mobility of the system , which allows me to lead and coordinate the work of companies from all over the world. An equally important factor in the choice in favor of amoCRM is its price . Review Source Response from QSOFT December 18, 2015 Mr. Brown! Thanks a lot for review! Each feedback for us - a stimulus for further development! IA Ilia A. CEO Information Technology and Services Used the software for: I used a free trial ### "Great tool to manage your leads" September 11, 2019 5.0 A great tool to manage your leads and sales funnel Pros Sales funnel dividing methodology, overall user experience, easy to set up your first new account in the system. Cons Sometimes it freezes and there is a lack of a good JS transition between pages and actions for end-user. Review Source Response from QSOFT September 16, 2019 Hey Ilia, Thanks for your feedback! We're delighted that you're enjoying using amoCRM. We'll do our best to make the experience even smoother and faster. All the best, amoCRM AB Alex B. Director Education Management Used the software for: Less than 6 months ### "I can make your own database" November 28, 2019 5.0 Pros I really like the capabilities of the platform. With amoCRM, we have created a single employee database with contacts and personal data. This helps us quickly contact the right person, and not look for his contacts in the notebook. Cons The platform is unstable. Sometimes the connection to the server unexpectedly breaks. You can restore access almost immediately, but frequent departures are annoying. Review Source Response from QSOFT August 22, 2025 Hi Alex, Thank you for sharing your feedback! We’re glad to hear that you find Kommo useful for creating and managing a centralized employee database, making it easier to contact the right person quickly. We also appreciate your comments regarding platform stability. Feedback like yours helps us identify areas for improvement and continue enhancing the reliability of Kommo for all users. Best regards, Kommo Team KA Karli A. Director of Marketing Computer Software Used the software for: 6-12 months ### "A good system for collecting customer data" January 9, 2019 4.0 Pros Through the use of amoCRM, we were able to perform a full-fledged sales analysis, keep track of the customer base, and also determine the productivity of our employees. Excellent integration with mobile devices. Cons There is no functionality for sales forecasting. In case of any problems, it is problematic to contact the support service. The notification system does not always work correctly. Review Source AK Alex K. SMM-manager Used the software for: Less than 6 months ### "Your data is at risk" February 20, 2018 3.0 Pros We installed this system in our campaign, buying into a wide range of functionalities. And they were very pleased with the result, until an extremely unpleasant incident occurred. An account was hacked and all data was stolen. But it was not this that killed, but the attitude of technical support, which responded to our appeal, that we are to blame and offered to write a complaint and wait for a month. Cons Security at a low level, hackers can easily access your information. Technical support, instead of help, will make the last of you, your money and information you will not see. Review Source AO Anastasiia O. CEO Computer Software Used the software for: Less than 6 months ### "Difficult to contact customer service" March 10, 2019 4.0 Pros In amoCRM, our employees can easily create their own widgets. There is a wide variety of integrations with different analytical services. The system is convenient to set tasks and reminders for managers. Cons There is no opportunity to distribute leads in different categories. There is no tool to communicate with our customers using instant messaging. Difficult to contact customer support. Review Source RC Robert C. Junior Recruitment Consultant Human Resources Used the software for: Less than 6 months ### "Great work system" November 28, 2019 5.0 Pros I liked to use amoCRM because of its ease of management and outwardly attractive design. Thanks to her, it is convenient for me to communicate with other employees and have access to various documents of our company. Cons Technical support staff was in no hurry to solve the problems that we contacted them several times. Due to a poorly working email client, we had to use other software. Review Source Response from QSOFT August 22, 2025 Hi Robert, Thank you for sharing your experience! We’re glad to hear that you find Kommo easy to use and appreciate its design and ability to facilitate communication within your team. We also appreciate your feedback regarding technical support and email client issues, as it helps us identify areas for improvement and continue enhancing the platform for all users. Best regards, Kommo Team VR Verified Reviewer President Computer Software Used the software for: I used a free trial ### "Amo CRM is one of the most popular CRM in Russia" June 16, 2021 3.0 We decide to try test this CRM in couple month Maybe we can switch our CRM Thank you for service you provide! Pros This CRM has pretty good design and functional I liked to use this software The market offers to business many choices I think that this CRM could be one of the top 10 Cons Each software has pluses and minuses And this is the moment when hard to find negative sides of this CRM Probably price could be more competitive Review Source Response from QSOFT August 22, 2025 Hi, Thank you for sharing your feedback! We’re glad to hear that you find Kommo well-designed and functional. We also appreciate your comments regarding pricing, as feedback like yours helps us continue improving our platform and providing value to our users. Best regards, Kommo Team VR Verified Reviewer Client Sales Manager Sports Used the software for: I used a free trial ### "The best way to get the most out of your best customers" August 13, 2018 4.0 It has been a game changer for us and we have enjoyed using this software. It dials into the smaller group of our customers and finds additional sales opportunities for us. Pros It has really assisted us in finding the way to take the fullest advantage of our top customers. Cons There is not much not to like. I cannot think of anything that I dislike at this point. Review Source Edson Z. Webmaster Information Technology and Services Used the software for: 6-12 months ### "null" April 12, 2016 3.0 Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.