# Page 8 | Kommo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Kommo the right Lead Management solution for you? Explore 207 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120048/amoCRM/reviews --- Kommo 4.4 (207) [View alternatives](https://www.capterra.com/p/120048/amoCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 28th, 2026 # Page 8 - Reviews of Kommo ## Showing most helpful reviews Showing 176-200 of 207 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Edson Z. Webmaster Information Technology and Services Used the software for: 6-12 months ### "null" April 12, 2016 3.0 Review Source LK Loren K. Business and Marketing Assistant Construction Used the software for: 6-12 months ### "AmoCRM - Easy to Use" June 6, 2017 5.0 Pros Easy to use Interface is user-friendly Tags for leads make organization easier Pipeline view is a nice feature Spreadsheet importation is customizable Review Source BG Boris G. SEO-optimizer Used the software for: 6-12 months ### "Not a bad CRM, but not all tasks are solved" January 28, 2018 3.0 Pros Simple login to work at a basic level. Next, it is difficult to understand with the system, because the interface is not simple, the functionality is mass and it is not always clear where to find the necessary module. But in general, not bad, especially if the developers decide the question with the training materials. Cons Information for full-fledged work is not enough, because there are no webinars on the functional and there is no internal training. There is no logging of information for users. Review Source IW Ian W. Marketing Coordinator Marketing and Advertising Used the software for: 6-12 months ### "Amo CRM will get the job done!" November 17, 2017 4.0 The business I am in is very small and not many people work here. This is perfect for helping us stay organized. Pros Very good for small businesses. Very easy to use and it is not as expensive as some of the other CRMs out there. Cons It is not that great for anything other than keeping organized and sending out emails. Larger companies will want to use another. Review Source YF Yan F. Director Management Consulting Used the software for: Less than 6 months ### "Good CRM for larger sales teams " March 30, 2018 4.0 Excellent CRM for larger teams. Pros Many features. Clear and understandable interface, that is not cluttered. Reasonable pricing. Good support team eager to help. Cons I fact too many features only larger teams can use. It seems that are more focused on analytics than on automation. Review Source AK Anutte K. Web Analyst Used the software for: Less than 6 months ### "System for accounting of customers and transactions" May 28, 2018 3.0 Pros amoCRM is a simple and convenient system, thanks to which it is very easy to keep a record of customers and transactions. The main advantage of this system is the convenient and simple functionality of relatively more expensive counterparts. Cons If there is any failure on your system or you need to change something, you will not have to count on technical support - it works very slowly, and the answers are given in templates. Review Source CC Cody C. Customer Service Administrator Sports Used the software for: I used a free trial ### "Uncluttered dashboard with a single screen view into the customer's journey + packed with features" October 1, 2018 5.0 Pros It is easy to use and affordable and packed with detailed pipelines and surprising features such as the built-in VoIP which enables you to dial directly from the contact’s entry; it records all phone calls so you can playback or monitor the team’s calls. The dashboard is uncluttered and if you are patient enough to learn how to do it, you can customize the dashboard widgets. The UI brings in the familiarity of social networks with adds to the ease in navigation. The built-in team messaging is ace in adding that collaborative touch. I quite like the single screen view of a customer’s stage in the buying cycle and how they move through the sales process. Cons It doesn’t bother me, but one thing would be that as the business grows you gotta check whether AmoCRM will scale with the business growth. Review Source RJ Ran J. Cloud engineer Information Services Used the software for: 6-12 months ### "Excellent service, indispensable for marketing" October 10, 2018 5.0 Pros Excellent CRM. A huge advantage for me is the availability of the desktop version. While working I have to open a lot of tabs. Losing there is necessary - easy. And I find the desktop program without problems. Cons I have not found any flaws for all the time using CRM. Even when there was no access for technical reasons from our side, the support service tried to help us and made recommendations for fixing the problem. Review Source AZ Anna Z. General Director Used the software for: ### "The most effective way to track clients and tasks" November 26, 2015 5.0 We would like to thank AmoCrm team for their work and high level of services. We have been using the soft for a couple of years and can hardly imagine how our company can operate without it now On the plus side we can highlight: - friendly interface - flexibility: we have easily managed to integrate the soft into our operation processes: just add the necessary fields to reflect the specific of our business - great analytic tools to track sales and margins - tasks tracker: some deals require team work so it is great to have tasks manager - deals history: we can easily review previous deals with the clients and offer them customer oriented services Can hardly think of cons, as the soft is regularly renewed and the team usually takes into account our recommendations. Review Source CK Conrad K. Used the software for: ### "I couldn't imagine using anything else!" November 11, 2016 5.0 I have been using amoCRM now for the last 5 months and as I have said, I couldn't imagine using anything else. It's a really easy and user-friendly CRM and I'd recommend it to just about anyone looking for a simple tool that still gets the job done. Back when we were looking into several CRMs, I chose amoCRM because it had seemed to be one of the simplest. I was not let down. Whenever I had questions about something, Sang and Xenia from customer service helped out quickly. There is really nothing for me to complain about here. Review Source EY Eduard Y. Information Technology and Services Used the software for: Less than 6 months ### "Ease of use amoCRM" December 16, 2015 5.0 We decided to have implemented CRM, considered several options . We stopped at amoCRM. She is very friendly Interface , our employees very quickly learned to use it. Now we save a lot of time due to the acceleration of work in typical operations. We always have up to date information about the current status of the company as a whole and for specific employee . Already there was an understanding of what additional features we need in amoCRM, we will implement them and actively use . I recommend to try. Pros Mobile Application of amoCRM is a high quality App. Cons It is still a small number of standard modules - widgets. Review Source Response from QSOFT December 18, 2015 Eduard! Thank you for your review! Our entire team is constantly improving the system to work with it brings you pleasure. AS Aksinya S. HR Used the software for: ### "Simple and containing all necessary functions system" October 1, 2015 5.0 The first contact with the system is a step-by-step instruction about the main functions. The explanation is very simple and really easy to understand. Then while starting work with it, there become some questions and the main is how to add a new note. It was only one probnlem. All the other functions is very comfortable. The main preference of this system is that it works online and it is possible to use on any laptop of tab, or even on smartphone. It is very useful for our out-of-office sales-managers, and at the same time any manages can check sales-manager's activities. Review Source Response from QSOFT October 1, 2015 Dear Aksinya, thank you for your review. We are currently working on the new version of design and we do hope that you will find new UX more convenient and even more intuitive. OK Olesya K. Information Technology and Services Used the software for: I used a free trial ### "Easy and economy! Wondeful" December 7, 2015 5.0 From all the CRM products I tried and tested, I’d go with amoCRM. It sure does have its downsides, like complicated phoning option setup and inability to connect with many social networks, but overall, I’d give it 8.5 out of 10. Reason being, it has got all the functions that CRM user needs, including lead storing, follow up, progress and keeping all relevant information. It has all the major platform integrations, it communicates with your email and web site, provides all the stats and has forecasting tools. All that you get at a really fair price, much lower than competitors. Plus, some icing on the cake, you get the best possible support you can expect. So, going with amoCRM again and again. Review Source BF Belal F. Manger Leisure, Travel & Tourism Used the software for: 6-12 months ### "Perfect services" November 9, 2019 5.0 Pros When use the service this company it's really very perfect use and all data system very agood. Cons Really very agood for use software services and developers. Review Source Response from QSOFT August 22, 2025 Hi Belal, Thank you for sharing your feedback! We’re thrilled to hear that you find Kommo’s services and software helpful and of high quality. We appreciate your support and look forward to continuing to provide a great experience. Best regards, Kommo Team ¿L ¿nton L. Sales & business automation Used the software for: ### "My experience with amoCRM" January 12, 2016 4.0 I had tested many CRM systems when I had to choose one for my sales department. I found amoCRM to be more attractive for my tasks. amoCRM was chosen not only in terms of functionality, but concerning usability too. Therefore, it was the key reason for setting system up. What is more, it really works fast and allow my managers to reduce time for contact handling. In a word, I'm going to stay with amoCRM, it's what I was looking for. Review Source MK Michael K. Chief Architect Information Services Used the software for: 6-12 months ### "Small number of integrations" December 6, 2018 4.0 Pros One of the most functional modern platforms, which does not require performing unnecessary actions, since we can comfortably carry out most of the necessary tasks with a few mouse clicks. Cons Most of the most common integrations are missing. There is currently no mobile app. You can not customize the section of analytics to fit your needs. Review Source RK Rajana K. Copywriter Used the software for: 6-12 months ### "The security system leaves much to be desired" March 15, 2018 4.0 Pros I really liked the amoCRM functionality, because it is quite extensive, and it's easy to understand. Its use for a short period of time allowed our company to significantly increase sales. Cons Letters go with a huge delay. There are too few widgets. The security of the system is not high enough, so accounts are often hacked. Review Source sO sergio O. Marketing Religious Institutions Used the software for: I used a free trial ### "Reseña amoCMR" May 17, 2022 4.0 Pros La facilidad para interactuar con la aplicación Cons Que falta algunas integraciones, pero las que tiene me han servidor mucho Review Source Response from QSOFT August 22, 2025 Hola Sergio, Gracias por compartir tu experiencia. Nos alegra saber que encuentras fácil interactuar con la aplicación y que las integraciones actuales te han sido útiles. Agradecemos también tu comentario sobre la falta de algunas integraciones; este tipo de feedback nos ayuda a seguir mejorando la plataforma y la experiencia de nuestros usuarios. Atentamente, Equipo Kommo LM Leah M. Founder Management Consulting Used the software for: Less than 6 months ### "Sufficient for very basic functionality " August 17, 2018 3.0 Pros It is very user-friendly, it serves the purpose of establishing a basic database of contacts. It also integrates with Google. Cons I think it is quite pricey for the features they offer, especially considering that there are other systems in the market the offers more features for less cost. Review Source MG Mike G. President Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Worth the money" October 11, 2017 4.0 Pros It has good overall functionality that can be customized to your company’s needs, integrated well with email accounts and notifies you of daily projects and events. Cons With so many features of functionality it would be nice to have more technical support from USA rather than European CSR’s Review Source AP Alexey P. CEO Used the software for: ### "Best cloud CRM for me" December 23, 2015 5.0 As Director of Sales, I can confidently say that amoCRM - your secret weapon to improve business performance. The system makes it easy to control the conduct of all your transactions, schedule tasks, mark all the upcoming events. It is very convenient to create a list of contacts, there is ability to sort contacts by company. The system has an informative mode of analytics that allows to follow all steps of transactions and successfully bring them to the end. Developers regularly update the system, because the world is not standing still. My conclusion is this - amoCRM well suited to small business. Review Source AP Alexey P. Computer Software Used the software for: I used a free trial ### "Best cloud CRM for me" December 23, 2015 4.0 As Director of Sales, I can confidently say that amoCRM - your secret weapon to improve business performance. The system makes it easy to control the conduct of all your transactions, schedule tasks, mark all the upcoming events. It is very convenient to create a list of contacts, there is ability to sort contacts by company. The system has an informative mode of analytics that allows to follow all steps of transactions and successfully bring them to the end. Developers regularly update the system, because the world is not standing still. My conclusion is this - amoCRM well suited to small business. Review Source DT Djohn T. Used the software for: 1-2 years ### "Without amoCRM it is difficult to keep a detailed record" April 20, 2017 5.0 AmoCRM helps us to keep a detailed account of each customer. In addition, the system demonstrates the performance of each manager. This approach raises profits and helps to cut costs. Pros Easy to use Review Source DB Dennis B. President Insurance Used the software for: Less than 6 months ### "Great Product and Great Service" December 27, 2018 5.0 Pros Does a great job of moving the customer along in a sequence of events towards a sale. Has great integration with the MS Products and more. Cons We really didn't find anything we didn't like about the product at this point. We have moved our decision to 1st quarter of 2019. Review Source mM mark M. Director of Client services Marketing and Advertising Used the software for: Less than 6 months ### "amoCRM review " January 5, 2017 5.0 The key difference of amoCRM is that sales rep could easily start using the system and quickly understand the logic inherent in it. Pros I as the leader, can easily control the sales process. Cons i have not found an bad things with amoCRM Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.