# Page 6 | Kommo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Kommo the right Lead Management solution for you? Explore 210 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120048/amoCRM/reviews --- Kommo 4.4 (210) [View alternatives](https://www.capterra.com/p/120048/amoCRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 28th, 2026 # Page 6 - Reviews of Kommo ## Showing most helpful reviews Showing 126-150 of 210 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SG Svyatoslav G. Chief Marketing Officer Telecommunications Used the software for: 6-12 months ### "Slow response to customer service" March 23, 2019 4.0 Pros I really like their mobile app. In amoCRM, our employees create detailed reports, as well as their own widgets. The system works stably and easily integrates with a number of social networks we need. Cons You can not track the progress of projects, a lot of time you have to wait for a response from the support staff. The notification system does not always function correctly. Review Source AI Alex I. Head Of UX/UI Department Computer Software Used the software for: 1-2 years ### "Functional Sales Management System" January 1, 2019 4.0 Pros To manage the sales of the company, we use the amoCRM system. The platform provides an opportunity to analyze sales and track employee performance. Integration with the site through the API. It is possible to create sales funnels. Cons Inside the amoCRM platform there is no function to forecast sales. Also missing tool for managing resources and documents. You can not divide leads into different categories. Review Source ОС Олег С. Computer Software Used the software for: 1-2 years ### "amoCRM is the best service" December 16, 2015 5.0 amoCRM is the best service , among many others, in which we tried to work and are tested. Very nice interface , simple and intuitive , not overloaded with details in it like working sales staff. As it is convenient to follow the work of sellers and all stages of the transaction. I am sure that all leads are to be processed at a time according to our rules processing. Very pleasant and convenient that you can determine the effectiveness of all channels attract customers directly in the CRM, tracking the ones that work in the most cash transactions. With each update software is getting better and better, new features and new integration with other services. Review Source Response from QSOFT December 18, 2015 Dear Oleg! Thank you for review! We are pleased that our system facilitates you to do business. AK Andrey K. SEO-Marketer Marketing and Advertising Used the software for: 6-12 months ### "Useful system" February 28, 2019 5.0 Pros In our company, this platform is used to analyze and manage sales. There is an excellent application for mobile devices on Android and iOS. The system has the ability to create detailed reports. Cons I can not track the development of the project. I would like to see the presence of a tool with which it would be possible to exchange instant messages with clients. Review Source Response from QSOFT August 26, 2025 Hello Andrey, Thank you for sharing your experience. We’re glad to hear that Kommo has been useful for sales management, reporting, and mobile access. We also appreciate your feedback regarding project tracking and client messaging. Over the past years, we’ve continued enhancing the platform, adding new features and improving functionality to better meet user needs. Best Regards, Kommo Team MH Matthew H. CEO Computer Software Used the software for: Less than 6 months ### "Good Product, but Few Integrations" November 23, 2018 4.0 This is going to be a huge CRM in a few years when it fully matures. If it works for you now, it's worth a try. Pros The product looks great, has great workflows, and helps streamline a lot of boring data-entry tasks that bog down a lot of CRMs. Integration with multiple chat platforms is huge, if you communicate through customers through these channels this is the greatest service for you. Cons The software is new, so most common integrations you'd expect with a CRM just aren't there, or are only available through Zapier which is clunky. Calling is the biggest issue, the ONLY supported phone service is Twilio, and the Zapier integrations are just one way. My organization calls a lot more than it chats, so the service was clunky. Review Source DG Dan G. Data scientist Research Used the software for: 1-2 years ### "Good option for keeping orders" October 11, 2018 5.0 Pros We use this CRM for 1.5 years. In addition to the basic functions, there is an excellent monitoring system: you can track and highlight statistics on any orders at any time. Thus, this CRM is also an excellent tool for in-depth analysis. Cons We had rare departures, as we wrote to the support service (twice). All promised to eliminate within a month. But a year has passed, and nothing has changed. Review Source PM Polina M. Senior Web-programmer Used the software for: 6-12 months ### "For a long time I've used this CRM service" February 14, 2018 4.0 Pros Convenient functionality: as soon as this service appeared on the Internet, I began to use it. Plus, there is no need for unnecessary fuss: all employees added to their chat and can communicate on work issues, track all their actions, do not need to bother with viewing cameras and monitors. Definitely recommend the program. Cons Unfortunately, the support service answers for a long time and it's difficult to solve problems with bugs yourself, we have to wait an hour for an answer, and this slows down the work. It's good that the problems are rare. Review Source AM Alisa M. Support manager Used the software for: 1-2 years ### "Useless technical support" February 24, 2018 3.0 Pros I used the system for more than a year. Everything suits, but the system has obvious security problems, and technical support should be simply overclocked. There are absolutely incompetent people sitting there who can only get by with standard unsubscribes. Cons The security of the system leaves much to be desired, accounts are often hacked. Absolutely useless and illiterate technical support. Review Source SG Sundeep G. WaveMaker Consultant Computer Software Used the software for: I used a free trial ### "amoCRM works for people who crave for simplicity." March 19, 2019 4.0 Pros amoCRM does everything it is supposed to do like lead scoring, works as a CRM and reporting. The UI is easily readable and everything is placed well. Cons Though amoCRM looks good and easy to use, one of the main problem is that the lead scoring is not flexible but leaving that aside it is a pretty decent product. Review Source Response from QSOFT August 26, 2025 Hello Sundeep, Thank you for sharing your experience. We’re glad to hear that you found Kommo easy to use, with a clear UI and effective lead scoring and reporting. We also appreciate your feedback regarding lead scoring flexibility. Over the past years, we’ve continued improving the platform to make features more adaptable and user-friendly. Best Regards, Kommo Team MD Maria D. MarComManager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "This CRM has not worked well" October 11, 2019 2.0 Pros In the process of choosing the most suitable CRM for our work, we used amoCRM for several months and I can confidently say that this is the worst option possible. Perhaps the only advantage of the system is that it is quite simple to master and you can quickly configure and get started. Cons The disadvantages of amoCRM can be listed for a long time, but I will focus on the main ones. Firstly, the built-in mail client works very poorly - we had to use separate software. Secondly, at any moment the system may freeze. Thirdly, the technical support service does not work well, employees are in no hurry to solve problems, but redirect them to each other, which takes a lot of time and effort. Review Source Response from QSOFT August 26, 2025 Hello Maria, Thank you for sharing your experience. We’re sorry to hear that your time with Kommo was not positive. Over the past years, we’ve made significant improvements in system stability, integrations (including email), and customer support. Feedback like yours has been an important part of this progress, and we truly appreciate it. The Kommo Team IP Inna P. IT Sales Manager Computer Software Used the software for: 6-12 months ### "Convenient to work with customers" November 6, 2018 5.0 Pros We implemented amoCRM 1 year ago. During this time, I got so used to this service that I definitely would not change it to one another. In amoCRM it is very convenient to work with clients, since you can enter all the necessary data in the program: phone number, mail, place of work, date of birth, and you can also create a note and write additional information there. Cons I would like the support service to respond faster. Help sometimes has to wait for several days, even when the question is urgent. For the rest, I have no complaints. Review Source SN Sam N. Team Lead Used the software for: 1-2 years ### "Saves time, increases efficiency" February 19, 2018 5.0 Pros Simply perfectly structures the information, exercises control over the workflow, where it is necessary to prompt, remind. All information for productive activities is at hand. The program does half the work for you. Cons But I would like a little more options for self-customization, add individuality to a specific business. At large volumes, the memory limit for attachments may end. Review Source DM Dmitriy M. CEO Accounting Used the software for: 1-2 years ### "Easy of use tool for lead management" December 21, 2015 4.5 Pros The key difference of amoCRM is that sales rep could easily start using the system and quickly understand the logic inherent in it. amoCRM has a friendly interface and really helps to sell more. I, as the leader, can easily control the sales process. Integration with email and web forms are simply adjusted and give an immediate effect in terms of speed of responses to questions of potential customers. For us it is an effective system for lead management which is easy and pleasant to work with. Cons I not found any disadvantages in the work of the CRM system Review Source IV Igor V. Android Developer Computer Software Used the software for: 6-12 months ### "Excellent mobile version" April 30, 2019 5.0 Pros The amoCRM tool helps us greatly simplify many data entry tasks. It integrates freely with multiple chat platforms and has an excellent mobile version for tablets and phones. Cons I cannot self-configure the analytics section. Notifications and messages are sometimes delivered with some delay. The support service is very slow. Review Source Response from QSOFT August 26, 2025 Hello Igor, Thank you for sharing your experience. We’re glad to hear that you enjoyed Kommo’s mobile version and the integrations with chat platforms. We also appreciate your feedback regarding analytics, notifications, and support. Over the past years, we’ve made significant improvements in these areas, making the platform more reliable and support faster. Best Regards, Kommo Team GC Grace C. Site administrator Used the software for: 6-12 months ### "Good CRM" March 10, 2018 4.0 Pros The system allows you to simply maintain a database of contacts and accounting transactions (in reference to contacts). Contacts and transactions can be tagged. Based on the amount and status of transactions, a sales funnel is formed. There is an API. Possibility to add fields to transaction cards. Integration with MailChimp. Cons The interface of the system is not as simple as it seems at first glance, the cost of the package is quite high. But if you deal with CRM, you will certainly appreciate its functionality. Review Source RK Roman K. CEO E-Learning Used the software for: 6-12 months ### "Excellent service with slow support service" February 28, 2019 5.0 Pros I like to use amoCRM, because this service is highly stable, provides a huge number of useful functions and easily integrates with the social networks we need. Cons There is no option that would provide the ability to track the current progress of the project. Technical support service often responds too long. Review Source Response from QSOFT August 26, 2025 Hello Roman, Thank you for sharing your experience. We’re glad to hear that you found Kommo stable, feature-rich, and well-integrated with social networks. We also appreciate your feedback regarding project tracking and support response times. Over the past years, we’ve continued improving the platform and support to enhance user experience and efficiency. Best Regards, Kommo Team Mikhail S. Computer Software Used the software for: Less than 6 months ### "amoCRM is my choice" December 29, 2015 4.0 One year ago we decided to implement CRM system in our business. After testing several variants of systems we stopped at amoCRM. It has rich functionality, but it is quite simple and user-friendly. Interface is not overloaded, its really intuitive. A lot of convenient functions, such as e-mail integration, ability to use widgets, for example, to phone customers directly from amoCRM, api integration – all of it could simplify doing your business. You could customize your amoCRM system to fit your business processes. It doesn’t require programming skills, only your desire. If you met a trouble using amoCRM, just contact to their customer service. They will answer all your questions and help to solve problems. I recommend to try amoCRM to all sales directors, who want to increase efficiency of their businesses. Review Source JE Julia E. Manager-coordinator Computer Software Used the software for: 6-12 months ### "A perfect system" December 18, 2015 5.0 Pros Our company needed a system that would gather together all our leads sources and would properly distribute heavy load among our managers. A system that would allow us control the most effective sources of customers and identify bottlenecks in the deal from the receiving of the lead to the closure. A system that won’t leave any task without attention in the flood of information. A system that would automate the work with a large customer base when no client is left behind. AmoCRM is a perfect match for all of these tasks with its extensive possibilities for integration. Now we make calls, conduct correspondence, send e-mails and all this in one system, saving so much time of our staff. We have stopped losing leads, conversion of incoming calls has almost doubled. Cons Can't really tell... Just keep it up! Surprise us with new, more impressive releases Review Source Clinton B. Customer Success Used the software for: Less than 6 months ### "Awesome CRM" February 7, 2018 5.0 Pros I enjoy using this CRM and I would recommend it to small businesses since it is very easy and comes with many features Cons The Support team is somewhat difficult at times but now and then you get a really solid rep who takes good care of you. Review Source Yuri Z. Information Technology and Services Used the software for: Less than 6 months ### "amoCRM is a good system to start" December 11, 2015 5.0 Tested amoCRM, and then implanted this system in my sales department. Firstly, it has a very friendly user interface. Each button on the right place. There is no need to read the documentation to understand the system. Secondly, prepared business sales process and key metrics are built into the system. There is no need to wrestle with how to structure the sale. Everything has been thought out for you. Thirdly, managers like system! They are happy to start working in it. And finally, in amoCRM there are many ready-made integrations - the so-called widgets. Thus we can easily and without programming connect CRM system to our site by Wordpress. Pros \- usability - website integration - support Cons Generating documents by fields from Lead would be great function Review Source AS Adam S. CEO Hospitality Used the software for: 6-12 months ### "Excellent CRM for medium business" November 7, 2018 5.0 Pros We use the service for almost a year. We have a fairly large company, so we were looking for a reliable and functional CRM. And we found her! In amoCRM there is everything that we need: a clear interface, the ability to automate the sales funnel, integration with social networks and just a stable job without failures. Cons If you do not use additional paid extensions, then amoCRM functionality may not seem so great. Fortunately, most extensions are inexpensive. Review Source CM Colin M. Web administrator Used the software for: 1-2 years ### "The system is complex in mastering" March 10, 2018 5.0 Pros We try to maximally automate all our business processes, one of the virtual assistants for us is amoCRM, which has a lot of functions and useful modules. Cons Despite the fact that the system is difficult to set up and master the functionality, technical support is always in touch and tries to prompt and help. Review Source IH Irene H. Sourcing Specialist Human Resources Used the software for: Less than 6 months ### "amoCRM" May 15, 2019 4.0 Simple to use and affordable. Not complicated to use at all. Pros In reviewing other CRM tools, this basic level was easy to use. I just wanted a CRM. I didn't need social media integration or automation. The chat feature for support is working very well. They get back to me with easy to understand answers and tell me where to find additional information on their site. Cons It will pick up and entire string of emails when creating a lead from an email. Review Source Response from QSOFT May 28, 2019 Hi Irene, Thanks for your feedback! We're happy to hear that you found our product easy to use and the support worked fast and well for you. We'll look into that and do our best to simplify the process of email integration. SF Santa F. IT-manager Used the software for: 6-12 months ### "Very weak technical support" February 27, 2018 3.0 Pros I agree with the all negative feedback. I do not recommend using this engine for beginners who do not want to spend too much time on this. Technical support is absolutely inadequate, can't promptly solve any problems. Cons Explicit security holes, terrible technical support and a generally under-developed and complex product. Someone has been using it successfully, but he has not approached me categorically. You can understand, but do not waste time on this. Review Source YM Yana M. IT Manager Used the software for: 6-12 months ### "Definetely the best choice" December 15, 2015 5.0 Pros We have tried several different CRM-systems but they didn’t work for us: interface was unmanageable and too complex or settings for the specifics of our company weren’t flexible enough. We had heard about AmoCRM from colleagues and decided to try AmoCRM. After trial period we have realized that this system is exactly what we need. It contains everything you need and nothing odd, it can be easily adjusted to meet needs of a company. Analytics allows you to track how your staff works, which provides a significant increase in sales effectiveness. We've been looking for a convenient system and finally found it. I highly recommend it! Cons Can't say. Our stuff has quickly adapted to the system, they no longer miss important tasks, we have managed to automate a lot of manual work and now our customers are satisfied with fast service. 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