--- title: "EventSentry Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about EventSentry Software - reviews, pricing plans, popular comparisons to other SIEM products and more." source_url: "https://www.capterra.com/p/120070/EventSentry/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # EventSentry Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) EventSentry ## What is EventSentry? Hybrid SIEM solution combining real-time (event) log monitoring with FIM, SW/HW inventory and more for an integrated approach to increase network security. Unique security event log normalization & correlation engine with descriptive email alerts provides additional context and presents cryptic Windows security events in easy to understand reports that offer insight beyond what's available from raw events. A dynamic release cycle constantly adds features for timely challenges like Ransomware. ## What is EventSentry used for? [SIEM](https://www.capterra.com/siem-software/)[Log Analysis](https://www.capterra.com/log-analysis-software/)[Network Security](https://www.capterra.com/network-security-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $128 Other, One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for EventSentry?[Manage this product listing](https://www.g2.com/products/eventsentry/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### EventSentry 5.0 (22) VS. [4.8 (6)](https://www.capterra.com/p/175558/EventLog-Analyzer/#reviews) Starting Price $128 Other, One Time Starting Price $595 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (22) Ease Of Use 4.8 (268) Value For Money 4.9 (16) Value For Money 4.5 (199) Customer Service 4.8 (22) Customer Service 4.8 (203) ## EventSentry alternatives [4.7 (399)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (26)](https://www.capterra.com/p/175185/Log360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Splunk Enterprise](https://www.capterra.com/p/94317/Splunk/) [4.6 (268)](https://www.capterra.com/p/94317/Splunk/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/94317/Splunk/) Highest Rated [CloudJacket MXDR](https://www.capterra.com/p/212808/CloudJacketX/) [5.0 (1)](https://www.capterra.com/p/212808/CloudJacketX/#reviews) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/212808/CloudJacketX/) [View all alternatives](https://www.capterra.com/p/120070/EventSentry/alternatives/) ## FAQs about EventSentry Overview ### Which roles and teams benefit most from EventSentry? EventSentry is most used by IT administrators, system engineers, and network infrastructure and security teams that monitor servers, logs, network devices, and security events. IT managers, CTOs, CIOs, and other technology leaders use it to oversee infrastructure health, investigate incidents, support compliance audits, and prioritize operational response. Answer based on 18 reviews Overview ### What company size and specific industries is EventSentry built for? EventSentry is designed for organizations of any size across every industry, making it suitable for small businesses, mid-sized companies, and large enterprises alike. Its broad industry fit means it can be used by businesses and institutions in nearly any sector without a specific vertical focus. Features and Usability ### What are the key features of EventSentry? EventSentry offers real-time monitoring and alerts, analytics, anomaly detection, and log management for tracking events across systems. It also includes audit trail, access controls, Active Directory integration, compliance management, vulnerability scanning, file integrity monitoring, and customizable reports for security and operational oversight. Pricing ### How much does it cost and what fees or limitations are included? EventSentry starts at $98 per full license for Windows devices, with the $25.60 Network Device Licenses for Linux, macOS, firewalls, switches, and VMWare. Both include one year of free maintenance; full licenses add a $17/year renewal fee. A free version and free trial are also available. Answer based on 6 reviews Integrations ### Which third-party tools and platforms does EventSentry integrate with? EventSentry integrates with 7 third-party tools, including monitoring and analytics tools like Datadog, communication platforms such as Slack, Discord, and Telegram, and support or workflow apps like Freshdesk, Zendesk Sunshine, and Trello. These catalog integrations cover alerting, ticketing, chat, and task management. Getting Started and Support ### What training and onboarding options does EventSentry offer? EventSentry provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover structured group learning, documentation offers written reference material, and videos provide visual tutorials for reviewing setup and features. Answer based on 2 reviews Getting Started and Support ### What customer support options does EventSentry offer? EventSentry provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users describe the support team as knowledgeable, friendly, and quick to respond, with timely answers and direct communication. Some also note the product’s learning curve, which makes responsive guidance and documentation especially important. Answer based on 7 reviews ## Features AI summary Based on 1,675 SIEM reviews Capterra data shows that buyers of network monitoring software rank the following features as their top priorities: - **Real-Time Notifications** (**67%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**70%**) - **Real-Time Data** (**60%**) EventSentry supports all three of the features reviewers rate most highly: **Real-Time Notifications**, **Real-Time Monitoring**, and **Real-Time Data**. Together, these capabilities give teams timely alerts, constant visibility into network activity, and current performance information, helping businesses respond faster to issues, reduce downtime, and maintain more reliable operations. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Monitoring Track and report on everything that happens within the system or network Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges EventSentry 59 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Monitoring: Track and report on everything that happens within the system or network - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - Anomaly Detection: Automatically identify unusual behavior - API: Application programming interface that allows for integration with other systems/databases - Application Security: Identify and respond to security threats to developed applications - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Integrity Monitoring: Validating the integrity of an operating system, application, and files by monitoring for probable changes, tempering, or fraud. - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Intrusion Detection System: Identify and alert about security breaches by third parties - Log Collection: Collects and aggregates data from various systems within the IT environment - Log Management: Collects and aggregates data from various systems within the IT environment - Log Parsing: Splits and groups log data automatically or according to user-defined rules - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Network Security: Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Policy Management: Create, manage, and track policies and procedures within an organization - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Remediation Management: Identify and orchestrate execution of actions needed to restore systems to optimal conditions - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Security Auditing: Systematic evaluation of the security of a company's overall security system and situation - Server Logs: Log files automatically created for all activities performed by servers, such as a history of web page requests - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threat Intelligence: Information to prevent, understand and identify cyber threats - Threat Response: Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm - Threshold Alerts: Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Vulnerability Scanning: Discover patch statuses and vulnerabilities --- Features 4.8 (16) 4.8 Based on 16 reviews ## Pricing Value for money 4.9 (16) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/120070/EventSentry/pricing/) Full licenses $128.00 Other,One Time It includes: - AD Monitor - Compliance - Consolidation - Environment - Event Log Monitoring - Health Monitoring - Log File Monitoring - No Data Limit - Notifications - On-Premise - Perpetual License - Reporting - Validation Scripts Network Device Licenses $128.00 Other,One Time It includes: - AD Monitor - Compliance - Consolidation - Environment - Event Log Monitoring - Health Monitoring - Log File Monitoring - No Data Limit - Notifications - On-Premise - Perpetual License - Reporting - Validation Scripts Value for money 4.9 (16) 4.9 Based on 16 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Discord](https://www.capterra.com/p/240238/Discord/)[ Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/) ## Support, customer service and training options Customer Service 4.8 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (22) 4.8 Based on 22 reviews ## User reviews Overall rating 5.0 Based on 22 reviews Filter by rating Counts reflect reviews available in this feed. 5(21) 4(1) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Javier Victor M B. Network Security Auditor Used the software for: 3-5 years ### "Complete Tool for basic and for professional setup" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 29, 2018 First days of you I felt a little lost, then I use the help center and the videos that the company has and start working with it perfectly. They have an AWESOME customer care. They will reply your questions at their forum real quick. Pros I used this tool for almost 2 years now. Its great for both, for the lazy sysadmin that want to do some clicks and have a monitor tools working and for the one (like me) that want to monitor almost everything even things that are not normal or out of any standard list. Great tool for small/medium ar super big windows and ad networks. Cons I would love a little more support for monitoring linux severs, despite it already has a lot of monitoring for common distros like pfsense MD Managing Director Managing Director Used the software for: Less than 1 year ### "Excellent Affordable SIEM product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 31, 2021 Installing is very easy indeed from scratch, deploying the monitor to our endpoints again was done in a few clicks, select your computer group ( linked to AD) click deploy agent and go and thats it ! as with every system it takes a bit of getting used to how to exclude or include log filters and filter the notifications ( which were very easy to setup - outgoing smtp) down to alerting you to only important things playing with the settings and netsentry's help area and videos has got me doing things like detecting large amounts of file changes on a file server as possible ransomware and cutting the file shares i'm actually looking forward to seeing what else i can automate Pros Eventsentry is a great bit of software that covers us for our PCI DSS log retention as well as giving us an excellent insight into our network through netflow and anomaly alerting. We have our web reports screen up pretty much every day looking at network and endpoint trends And selling to smaller business this is one SIEM solution they can actually realistically afford Cons Not found one just yet, I have fed back an alerting mechanism on netflow to ID traffic spikes would be handy CM Catergory Manager Catergory Manager Used the software for: Less than 1 year ### ""BEst Tool for essential and for proficient arrangement" " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 3, 2021 I utilized this apparatus for right around 2 years now. Its extraordinary for both, for the lethargic sysadmin that need to do a few ticks and have a screen devices working and for the one (like me) that need to screen nearly everything even things that are not typical or out of any standard rundown. Extraordinary device for little/medium ar very huge windows and promotion organizations. Pros I utilize the assistance community and the recordings that the organization has and begin working with it impeccably. They have AWESOME client care. They will answer your inquiries at their gathering genuine fast. BEST Cons I would cherish somewhat more help for observing linux cuts off, regardless of it as of now has a ton of checking for normal distros like pfsense SI Senior IT Executive Senior IT Executive Used the software for: 3-5 years ### "Great Customer Support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2020 EventSentry is used here to collate event logs, spot errors and trends in our network and security issues that need to be re-mediated. we've found it to be very useful in root cause analysis and troubleshooting network issues. the support staff are amazing and cannot be recommended enough! Pros The software itself is very granular and provides numerous customization and optimization options, the limits are endless! Cons the only drawback is a big learning curve but this is mainly due to the level of technical capabilities the software has, this is also not a big issue as their support staff are some of the most knowledgeable i have ever personally experienced. SE System Engineer System Engineer Used the software for: 1-3 years ### "After one year of product use: Excellent product and great support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2016 The company our IT department is working for, is a small to mid size company (~550 users). Our team consists of two system engineers, which makes it challenging to always keep track of changes and events on our Windows servers. We invested some time in searching for a suitable SIEM product for Microsoft Windows eventlog consolidation and event notification. After we found other solutions to be either overkill/pushy or overpriced, we decided to evaluate EventSentry. The installation was straight forward and intuitive. It came with several pre-configured Windows event log packages to filter out unrelevant event log noise and to give you a quick clue about how the system works: Define... ..which event log / source to monitor ..the IDs you are interested in ..actions to take if the event occurs Besides this important process of constantly monitoring the Windows event logs of all our Windows servers we soon found out that theres more for us: - Monitor changes to important system files and directories - Monitor MS Active Directory - Monitor software installation and changes - Consolidate custom log files like for Microsoft Exchange - and so much more To be honest, it took some time and testing until we had EventSentry configured to track all the relevant edges of our infrastructure. But during that time it was always a pleasure to work with the not-buggy and intuitive GUI. Also, we learned to love the Webinterface (WebReports) which displays all kind of status information and lets us search and filter through all the event logs and software products we use. After 2-3 months EventSentry totally became a part of our daily work life, running stable and reliable. This product is a valuable addition for our security roadmap, as it gives us the possibility to verify its effectiveness and automate counter measures. And theres still a lot to discover and utilize (we currently only monitor Microsoft Windows systems). Notable is also the customer support and documentation. Communication was always easy and directly. A bug I reported was quickly fixed and even a feature request I sent in has been implemented within a very short time. The documentation is comprehensive and useful. Trialing the software was easy and seamlessly without notable impact on our servers, so you should defenetly give this a try! Pros The flexibility and range of use Cons Nothing notable so far SA Systems Admin Systems Admin Used the software for: 1-3 years ### "WARNING - Your tedious event logs will be transformed into situational awareness data." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2019 Did a WebEx with my supervisor to demo EventSentry and show how I’m using it here in our East Coast office. Whenever my boss asked a question, I could display info and immediately provide an answer with just a few mouse clicks. Simple, fast, and on-point. He was very impressed. Installation of upgrades has been smooth and easy. I don't worry that an upgrade will cause loss of my event log data. Excellent documentation of EventSentry installation procedures, use of features, and troubleshooing methods. My company is starting to purchase more licenses and expand use of EventSentry to more of our systems. It's exactly what we need for event log consolidation, auditing, and system management. Pros I use several tools for management of computers and networks. EventSentry stands out with its clean, colorful, easy-to-use interface. Set up a web report/data view you need and bookmark it. Quickly surf through browser tabs to view exactly what you're looking for. Identify a problem, assess the situation, then click on the data/graph to drill down for more detail. EventSentry Tech Support staff is outstanding. I've contacted them several times by phone and email. Prompt response and friendly customer service. Most important - they quickly grasped the problem and clearly communicated how to troubleshoot and fix. Stayed with me until problem solved. Cons So far I haven't found anything that merits concern or criticism. Joseph G. Professional Services Consultant / System Engineer ### "A priceless diamond in the rough of monitoring and event management" 5.0 March 21, 2014 I've worked in SMBs and Enterprise IT for over 10 years and have yet to find a monitoring solution that compares with EventSentry in the areas of event management, perfmon reporting, alert capability, and ease of use. On top of all of these qualities, the support staff is outstanding and the cost/value ratio is heavily stacked in the clients favor. PROS - Comprehensive and Customizable Event Management - At a previous company I was tasked with finding an SIEM solution and so investigated and or demoed all of the top Gartner-recommended solutions. While many of these solutions were powerful , their TCO was likewise significant, and they were overkill for the operational monitoring we needed. The EventSentry solution was a breath of fresh air with its comprehensive event collection that did not parse events like most SIEMS, but gave us all events in their original glory in REAL-TIME unlike many of the other guys. - Ease of Setup - Within just a couple of hours and minimal help I had a good handle on the management interface and was gathering events and perfmon counters for multiple servers. The GUI is intuitive and well-designed so its easy to pick up and the built in filters and collection settings are robust and well-thought out to eliminate much of the noise in Event Logs. - Simplicity of Searching old events - This is another huge win for EventSentry. This product has a clear and understandable interface that allows for searching by multiple variables, or simple full text queries. Not only is it easy, but it is fast and is a resource for real-time troubleshooting of production issues. - Beautiful Web Interface - While the built-in perfmon graphs in Windows are useful, they leave a lot to be desired on the user-friendly and understandability front. Enter EventSentry with its beautiful charts that are content-rich and customizable. Add to this the ability to compare the same perfmon graphs across multiple systems with the ease of a click and drill down to a second or zoom out to months and you have yourself a thoroughbred that both the business leaders and IT can love. - Let me be clear in saying I can't say enough good things about this product. My advice is to stop reading my comments and get the trial! This product and the team that supports it are the REAL DEAL. I could not recommend any product more highly and encourage you to try this product and prove it for yourself! DI Director Director Used the software for: 3-5 years ### "We use this tool for real-time monitoring and automation, and developed predictive monitoring" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2020 We built a monitoring console to accompany the dashboard and the console at is what we use 98% of the time. We have built dozens of plugins and applications to use with and manage EventSentry, and turned the result into state of the art predictive monitoring. Pros That all events can be monitored, not just the common ones. Cons It has a high learning curve, so you have to be committed professional that understands the underlying network and security principles. RE Reviewer Used the software for: Less than 1 year ### "1 year after our trial" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2016 What a Fantastic product!!!! The installation and configuration was far more intuitive and even quicker than the previous version that we tried. Configuring how and when to send emails (and even shutting them off completely) was just in-your-face simple, and the amount of time it took us to go from download to getting value was significantly less than we had been expecting for a product of this magnitude. I am, frankly, astonished that your team has been able to make such strides in a little more than a year's time. I did, unsurprisingly, need to reach out to the support desk for a little help, which was both smooth and very pleasant this time around. The issue was a complete oversight on my part, but very quickly diagnosed and resolved. The technician could also tell that I had just finished the installation process, and was happy to poke around at a few of the other default settings to make sure I wouldn't have any other issues, and he answered any and all of my questions while on the phone. Pros The usefulness. We spent a few weeks trying to work with Open Source tools like Security Onion to get syslog and system uptime monitoring in place, and ultimately moved on to look for easier to configure/understand products. EventSentry came in significantly cheaper than other non-open-source systems, and has even more features than we were expecting to get use of. Cons The console interface is not the most intuitive that I've seen, but once you understand the system with a quick look through the manual, it's pretty simple to get going and get a lot of use out of the system. If I hated looking through manuals like some other people I know, this could have caused a momentary issue. IS IT Systems Administrator IT Systems Administrator Used the software for: Less than 1 year ### "This company is by far the best I've ever dealt with, both personally and professionally." 5.0 December 13, 2017 Pros This product is feature rich. You can customize email alerts to keep you informed in real time about various issues, i.e. a hard drive going bad, and set it up to send to appropriate parties. Along with event monitoring, it provides heartbeat monitoring, syslog monitoring, SNMP, and much more. We're an organization that has to be HIPAA compliant and the predefined HIPAA reports help us. The price is great. The staff have all been very friendly and helpful. They are very quick to respond through email and I've always been able to get someone on the phone. They are great at communicating and resolution should you need assistance. We tried another SIEM system in the past, but it was difficult to get it functioning properly for our needs and didn't provide anywhere near the features EventSentry does. They also didn't provide the level of customer support we receive with EventSentry, but to be fair not many other businesses offer such stellar support. 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