Who Uses This Software?

All small and medium sized businesses and accounting & bookkeeping practices.


Average Ratings

1631 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $27.50/month
  • Pricing Details
    Contact Xero for pricing details.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Xero
  • www.xero.com/nz
  • Founded 2006
  • New Zealand

About Xero

Award-winning online accounting software designed for small business owners and accountants. Available on any computer or mobile device with an internet connection. Business finances and cashflow are updated in real time. Imports transactions from bank accounts. Unlimited user logins. Integrates with over 600 3rd-party business applications. Supports multiple currencies. Data is accessible through a single ledger, allowing accountants and clients to collaborate around finances.


Xero Features

  • Alerts/Notifications
  • Barcoding / RFID
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Management
  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • Fund Accounting
  • Government
  • Nonprofits
  • Payroll Management
  • Project Accounting
  • Purchase Orders
  • Tax Management
  • Approval Process Control
  • Bank Reconciliation
  • Cash Management
  • Check Printing
  • Duplicate Payment Alert
  • Fraud Detection
  • General Ledger Entry
  • Vendor Management
  • ACH Payment Processing
  • Check Processing
  • Collections Management
  • Invoice Processing
  • Online Payment Processing
  • Overpayment Processing
  • Partial Payments
  • Receipt Management
  • Recurring Billing
  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator
  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • Bookkeeping Services Integration
  • Cash Management
  • Collections
  • Expense Tracking
  • Fixed Asset Management
  • General Ledger
  • Payroll Management
  • Revenue Recognition
  • Spend Management
  • Tax Management
  • Accounts Payable
  • Accounts Receivable
  • Billing & Invoicing
  • Budgeting & Forecasting
  • Cash Management
  • Construction Breakdowns
  • General Ledger
  • Job Costing
  • Overrun Projections
  • Payroll Management
  • Purchase Order Management
  • Quotes / Estimates
  • "What If" Scenarios
  • Audit Trail
  • Balance Sheet
  • Cash Management
  • Consolidation / Roll-Up
  • Forecasting
  • General Ledger
  • Income Statements
  • Multi-Company
  • Multi-Department / Project
  • Profit / Loss Statement
  • Account Tracking
  • Calendar Management
  • Case Management
  • Client Statements
  • Document Management
  • Expense Tracking
  • Retainer Billing
  • Time Tracking
  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Reporting/Analytics
  • Self Service Portal
  • Tax Management
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment
  • Compliance Management
  • Contract Management
  • Inventory Management
  • Invoice Processing
  • Purchase Order Management
  • Requisition Management
  • Sourcing Management
  • Spend Management
  • Supplier Management
  • Automated Quoting
  • Catalog Management
  • Client Portal
  • Contact Management
  • Customizable Branding
  • Discount Management
  • Pricing Management
  • Product Configurator

Xero Reviews Recently Reviewed!


Xero makes reconciling fun

Mar 04, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of reconciling because once you get set up and code a few items it remembers them for next time for a faster job (you still have to check them to see if they are correct first).

I find it fun and satisfying to reconcile in Xero as it is quite visual, you see several lines waiting to be reconciled and then as you work through the transactions, coding them and clicking on the middle button, they disappear. Setting up bank rules is also a huge benefit, as they get coded automatically, ready for you to just hit the green 'ok' button. You can use this for your usual bills for example, electricity bill, local cafe, cell phone bill, internet charges. Although it does take time to set bank rules up to make sure all details are accurate, it saves time in the long run.

I like the fact that customers can upload documents into the files section of Xero and their accountant can see these documents immediately to work on them or code them.

I also like the search function as you can search for a particular number, or the first few letters of a name or business to find relevant transactions.

Being able to generate invoices and email them direct from Xero is great as it saves time.

Cons: It is not the software's fault exactly, but because reconciling is so easy there is a temptation to accept what Xero suggests for a transaction and reconcile to this account, instead of pausing and really checking if the code is the best one.

Xero is first and foremost a business accounting software, so the reports it can generate may not be exactly what other users of the software need, like schools for example, who may need a Xero add-on to get what they most need in regards to reports.

Overall: I use Xero in two roles in my life, one as an employee and the other for the accounting software for my husband's business.

In my work New Zealand schools use this software as it is relatively easy to learn, quite intuitive and uses cloud accounting, enables document uploads for accountants to view etc. Once well set up it is also fast to use on a day to day basis.

At home I assist my husband to reconcile our business transactions for our accountant. We don't have to go in to the accountant's office or email invoices etc as we can upload them to Xero for him to see. You can set up the dashboard to get an overall view of your business and how much money is owed to you, and bills you owe, how you are tracking month to month, and the balances of your accounts you have linked to Xero.

Xero truly puts powerful data in the hands of small business owners

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Xero for a good number of years now and can only recommend it! The usability is fantastic, the ability to see really clearly how the accounts work is groundbreaking in its field. I love the bank reconciliation and the bank feeds. The automation of data is actually fun and linking it into the add-ons can make life a lot easier and save time and money. It is a great way to keep things simple and clear. I love the advisor features, that you can't break it (although you can make a real mess if not careful). For me the biggest benefit is the clarity of the data and the ability to drill down into virtually anything. Don't use Xero in super complex scenarios and I would recommend that you employ a proper XERO accountant - who actually knows how to use Xero and uses the data when using it though or you will end up paying twice - once for entering the data to xero - and again when the accountant pulls it out into their own software. Overall I would absolutely recommend Xero for people who are more serious than working in spreadsheets but who are turning over £50k-£3m+ with a fairly simple process.

Cons: We have found that Xero does not work well in all scenarios but there are work arounds - the bigger the business and the more complex the processes the less it suits but then if you are bigger/more complex you should arguably be using something else! Support is not awesome! It can take time and you are often met with unhelpful suggestions. There has been an increased number of 'blips' in the software in more recent months and the support has been almost useless in those cases and I have had to find workarounds. Conversation/instant message support should surely be on the cards? Another thing that I don't like is the highly evangelical nature of the conferences! It borders on the cultish and if you are not 'in' then you are definitely 'out'! I have not found there to be any benefit to being on the 'directory' for that same reason.

Great, intuitive and easy to use bookkeeping software, lacking for accountants, NO customer services

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: For bookkeeping, small and medium-sized businesses this software is a dream. It is the most intuitive and easiest to use of all the accounting software that we reviewed. As an accountant, it is easy to fix user errors and mis-postings. There is a proper audit trail and safety checks built in. There are so many time-saving features like find and recode, repeating bills/invoices/journals, bank rules. The move toward AI is exciting too.

Cons: The reports aren't GAP or IAS compliant so it is no good for reporting, final accounts production or tax. To get accountants interested and recommending Xero in the early days, they promised accountants that Final Accounts Production and Corporation Tax software was in their development queue but it never materialised and they burnt a lot of bridges with accountants when they announced that they had dropped FAP plans. This is why Quickbooks are getting such a big foothold and stealing market share from Xero.

The software is expensive for what it is and you can get a lot more and better for your money with FreeAgent and QuickBooks.

The biggest let down for Xero is that there is no telephone support, at all. Not even call back. You have to email and if you are on the opposite side of the world from New Zealand, it can take a full day to get an inital response and if there is any misunderstanding or info required, it can take days to get your problem resolved. This is really useless and a deal breaker for serious businesses.

Another major failing in Xero is the number of times that the Bank Feed just doesn't work. This is outwith Xero's control and so it can often take months to resolve. This is amateur and best and negligent at worst.

Overall: It is so easy to use but support has to come from Accountants who are not customer service or techies and who are not adequately compensated for their efforts. It is enjoyable to use and definitely does the basics very well.

Xero - Leading the way to making accounting much easier for small businesses

May 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been a Xero certified advisor for 8 years and actually returned the accounting profession because of Xero after deciding to leave because I felt the industry didn't understand delivering value to clients. Xero has been a catalyst for increasing the speed of change in the industry towards a value proposition model. Although like any system success with does come down to using it properly and being prepared to spend the time to understand how it works and to make the most of it, but Xero has been built so intuitively and they have

Pros: Great design, intuitive, great support files and videos, invoicing features are very good, being able to add files to transactions is a big time saver, the fact that it is a full accounting system is great in its price range, although for more complex features you may need an add-on application for example full stock management and stock control.

Cons: The way the contacts database has been developed could be improved to make importing and exporting data easier, that has improved recently with the addition of client codes field. Also greater flexibility of controlling features a user can access would be great.

Recommendations to other buyers: I suggest people check their key operational requirements and compare this with how Xero operates. Often people choose an accounting system first and then look at other applications afterwards which can work well, but I think that you should look at a system for your key operations (sales, crm, stock control, fleet management, etc) and then choose a system that is a best fit for your operational needs and then pick an accounting system that "plays" well with that system. If Xero fits in with that solution you should not be dissapointed. Having used systems from MYOB, Sage, Quickbooks, through to Oracle and SAP, I still love working with Xero everyday.

The best at what it does

Aug 29, 2016
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What is good about Xero are 1) Real-time bank feeds and bank reconciliation - this is what scared the pants off of Intuit and forced them to develop new functionality. 2) Xero fully embraces and enables third-party developers to provide niche solutions that have rich interaction with Xero. 3) The features keep getting better and better quarter after quarter. 4) Perhaps my relationship as a partner skews this, but I've had nothing but excellent support from Xero. I can call someone if I have to, but I almost always get issues resolved through technical support in a timely fashion.

Some of my favorite add-ons for Xero are GeoOp for field services, Deputy which integrates its scheduling, time and attendance functions with Xero payroll, and Float which projects cashflow. The new reporting and the tags are fantastic.

Cons: There are some features I would like to see "sooner," but they are on the roadmap for "later." People jump on Xero because of the price without having a Xero consultant evaluate their suitability for the application - that can create an expectation gap, and that inevitably leads to an unhappy customer. I just hate it when people let their wallet do their thinking for them and then blame the software because it "doesn't do enough."

The payroll is fine. I spoke to the VP in charge of payroll development and he is all about improving the functionality, so it will continue to improve. What is there now is very well designed to be comprehensive and flexible, but there are situations where a third-party payroll like Gusto will make more sense for your organization. They are the first ones to suggest you look at solutions like Gusto, ADP, Paychex and others that integrate seamlessly with Xero.

It is annoying that the tags are limited to two categories, and this won't be revised until they have their design for job costing completed. No word yet on when that will be.

Overall: Full Disclosure: I am an accountant and I recommend Xero to many of my clients. When the expectations are in alignment with the capabilities of the software, then everyone is happy. People get into trouble with ANY software when they jump in thinking they know what it does and are then disappointed. All accounting and ERP software has limitations and Xero is no exception, but what it does, it does well. It provides payables, receivables, bank reconciliation and general ledger as its core functionality. There is a very capable estimating/quoting/order/ process that ties into AR invoices smoothly. But, the requisition/purchase/inventory side is very, very basic. In fact there are no requisitions and the purchase orders are so limited that I recommend you not use them. The inventory is only what is needed to make the sales side functional. So, if you need strong inventory support, you have to use a third-party add-on designed just for this purpose.

Recommendations to other buyers: Xero is a financial accounting platform designed to provide those core financial services to third-party line-of-business applications. In many situations, especially with micro-businesses, Xero will fill all of your needs; however, you must be aware of when your needs will be constrained by the limitations of the software. If you are looking for advanced financial capabilities like multi-company consolidation and/or inter-company transactions (especially with different functional currencies) then DO NOT look at Xero - you need to be spending a lot more money and you'll be wasting your time until you face up to that. For that, I suggest Sage 300 or Intacct. If you have a real inventory need, like a wholesaler or manufacturer, there are some simply wonderful third-party add-ons. Service companies and field-service companies have a huge selection of very well-designed applications that can improve your operations dramatically for a ridiculously small price. Small businesses can now have capabilities for less than $500 per month that larger companies have to pay well over $80K for. This kind of disruptive technology is allowing small businesses to compete with much larger, well-funded enterprises.

Capterra loader

Fantastic! I finally have the tools from Xero to drive my company to its greatest potential.

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloud availability, choice between manual or automatic accounting, incredible reports, easy to print, beautiful, fun to use, don't have to be an accountant to use it, fantastic break-down of categories and overhead vs. cost of goods. Shows great percentages - growth overall, percentage of sales per category and percentage of expenses per category - easy to understand the nuts and bolts of your business with Xero and make quick changes to your business model when a problem arises.

Cons: Balance sheet leaves much to be desired - harder to figure out than the rest of the software and difficult to understand in conjunction with the profit and loss. It's not possible to see a comprehensive financial picture - perhaps what makes it so great for non-accountants is its simplicity makes it hard at times to get into the nitty gritty. The billing aspect of Xero is atrocious, just really, really bad. Invoices on "repeat" stay in a strange ticker until you command them to be sent, it creates a lot of problems. Definitely have a separate billing software if you use Xero, especially if your clients are on subscriptions. I wish it integrated better with a growth planning tool - integrates with CRMs fine but doesn't help you look into the next couple of years, or present a future picture to investors.

Overall: Understanding the numbers! I'm finally educated about my own business, which sounds ridiculous, but so many business owners are creative dreamers that never look at the numbers. Even ones that are successful don't look at the numbers because they feel like it's not necessary - and that's the biggest lie in the world. It's so easy to share the reports with people at all levels in the company, and I feel a fantastic sense of control with the numbers because of Xero.

Capterra loader

Xero is an easy and economical replacement for Quickbooks

Jan 26, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Xero offered a payroll option that was not expensive and easy to use. That combined with the ease of use and the cloud-based accounting is why Xero is my go to choice for small business accounting / bookkeeping.

Being able to connect your bank account with Xero and import transactions makes it much easier to keep your books up to date. I used to wait all month before entering my transactions into my checking account and it became a big pain in the butt. This is so much easier!

Cons: The fact that you cannot have more than one business in your Xero account is a real bummer. I happen to have more than one business but I'm not willing to buy a subscription for each business. I use one for my most active business for now.

Also, if you don't have payroll for awhile, you are no longer able to submit your tax forms as they are not generated, even though I still need to submit them to the taxing authority.

There is also a headache when it comes to adding in credit card processing fees to invoices for accurate cash accounting. It's awesome that Stripe is integrated and payments are automatically marked to their appropriate invoice, but to get the fee out of the invoice I have to delete the payment, edit the invoice to include the fee amount, and then add the payment back in.

Overall: I spent quite a bit of time on the phone with the Xero sales rep when determining if I would switch from Quickbooks for Mac (because they decided to no longer support the version I was using). I was trying to decide between Quickbooks Online and Xero and in the end, Xero won.

Their price point was spot on and they offered the features I needed without being overly complicated or fancy (I am not an accountant and do not enjoy the bookkeeping / accounting aspect of my business). Xero makes it easy to manage my cashflow, expenses and revenue quickly and easily.

Xero or MYOB?

Sep 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love the ease of access. We have a team based in Australia, India, & South America - so the online platform is brilliant.

As a previous MYOB user (& lover of MYOB), I was surprised with the ease of transition from MYOB to Xero.

I also really enjoy how easy it is to link client card files noting the company directors, primary contacts, banking details etc. Very easy to view all the information in one place! Love being able to send the BAS' from Xero as well with a click of the button, and being able to modify & tweak great templates is a MUST.

Cons: One thing that is very challenging, is if the Xero team are not getting back to you as promptly as you need, there is NO phone number to talk to someone. This (for the accounting industry) can be a big let down at times. Normally, the Customer Help is very prompt.

Still trying to find an adequate solution so that if I upload a file in my XPM, the rest of my team can view these files. Despite trying and following Xero's suggestions, my team members are still not able to view the documents I've uploaded. We'll get there in the end I'm sure.

Overall: Xero & MYOB. I love them both - for different reasons. If you're a MYOB lover, do not be afraid of the transition. Simply view Xero as different and you'll be fine. Don't expect to find things in the same dropdown tabs - as it's a different set-up. Once you're familiar, you'll love the ease of use.

Very user friendly, not overcrowded on your pages with too much writing, easy to see information (card files for clients) all on one page - very easy to read and find the information you're after.

Give Xero a try - I know you won't be disappointed.

I used Xero for reviewing clients' invoices and checking our collectibles.

May 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I used to be the marketing and accounts assistant for Expert360, and use Xero together with our accountant based on Pakistan. Xero makes it easy for us to send an invoice to our corporate, medium and small business clients. It allows us to view the overdue invoices, which enables us to follow-up on those payables. We were able to see the money that we had collected and the money that still needs to be collected. It also allowed us to track the payables to our consultants. Over all, Xero is an easy-to-use accounting software. It's user-friendly functions and features allows you to instantly view the cash flow of your business.

Cons: One thing that I noticed on the platform is it doesn't allow to create multiple entries from one company. Like we have client A and they have lots of projects with us. We wanted to create like client A1, A2, A3 in the contacts info so that we know who's the one in-charge for each project. But our accountant told us that it would appear in the invoice as client A1, A2, and A3 in the invoice instead of just client A only. He said it would create confusion on the person in-charge for the payments since it's not their usual company name. We contacted Xero about that and they said they will work on the feature and hopefully it will be added in the future. Where you can entire Client A with someone as the contact person and Client A with someone as the contact person. The last time I know you can really just create one contact entry for each client.

Overall great. Recently, shocking!

Jul 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Overall, it's a good product. Easy to use. Simple UI though quite dated. It does everything we need it to plus more.

Cons: Until recently, there wasn't much I didn't like. I probably couldn't name anything, apart from the somewhat dated UI - but that's a stretch.

Recently however, Xero have taken a core feature (Expenses) and starting selling it as an add-on, on top of the monthly subscription fee.

Expenses as you may know, and would expect, is 'included' in the monthly subscription and formed part of the core software. There was no additional charge. They've recently updated the Expenses feature (which they should be doing anyway) and now believe that because they've updated it, that warrants it being pulled from core and sold separately as an add-on.

As a current subscriber, I signed up for the all inclusive package. Having features ripped from the core package and charged for in addtion to the monthly subscription is not on. Especially when no discount or reduction of the monthly subscription cost was offered.

As a SaaS provider, any and all future updates, regardless of how big or small they are, should form part of the monthly subscription.

Choosing an accounting package is a big decision and once you're committed, it's difficult and often costly to change. With Xero now employing this kind of model, I'd caution anyone considering Xero to think again, think hard.

Today it's Expenses, tomorrow it could be something else.

These disgusting tactics employed by Xero are unacceptable.

Overall great, but one flaw to be vary of

Jul 19, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: I have been using Xero for a couple of years now and am very happy with it. I was with MYOB but had a bad experience when they upgraded their systems to include cloud computing. I have had a look at their new systems, and while they are much improved and worth exploring for someone starting from scratch, I will still stick with Xero.

Pros: My accountants use it extensively so it makes my work and their work integrate so easily which ultimately saves money. Reconciliation is a very labour intensive exercise and Xero cuts a huge amount of time out of this process. On its own it is quite cheap too. I have an expensive plugin (Tradegecko), but the functionality of that pays for itself. Xero creates the framework of my entire business system.

Cons: If you have a business where you have a large number of transactions coming in for the same value, e.g. if you have magazine subscriptions all for $5 a month each then Xero is not a good option, at all. I did have this problem and it was a total pain. I have corresponded extensively with Xero on this issue and they do not see it as a priority and have said directly that they have no intentions on making improvements. This surprises me as their customer service is generally quite good. There is quite a large thread on the support forums on this topic. If this is a potential issue for you then here is my advice. Set up a trial account with Xero and MYOB and test both for this important reconciliation feature. If you know what you are doing it shouldn't take too long (or ask someone who knows what they are doing). These systems change and evolve so quickly that by the time you read this review one of them might have improved their system. MYOB has been beaten badly by Xero in the past few years but from what I have seen (I recently exhibited next to them at a show) they have come a long way since I stopped using their system.

A great option

Dec 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There isn't a lot of cloud accounting software today that can handle the more complex businesses as well as xero.

The automatic bank feeds (they are adding new direct bank feeds constantly),

the integrations with over 700 third party applications

Automatic invoice reminders

Ability to do flexible budgeting and forecasting in xero and report on it

Tracking Categories and reporting on a Category is super easy

Fixed asset register is included and easy depreciation allocation

Unlimted users (great basic permissions - more flexibility lacking)

There is constant updates and upgrades with a solid product improvement pipeline

Cons: Would love a third tracking category

It doesn't have a delivery note option (although through a complex process you can create one)

Customer statements doesn't include the standard days outstanding buckets as expected, e.g. debt due currently, 30 day, 60 days etc

Customer prepayments doesn't appear as credits/negative balances on statements - very confusing to customers

You can't delete a contact once created (very easy to create a contact), only archive

Would have loved for finance lease (amortisation table) reporting to be set automatically

Overall: As a firm we switched to xero almost a year ago, and it transformed the way we approach accounting services for clients - for the better.

Our own internal accounting became a lot easier and smoother, with the greater collaboration that we needed.

But it also changed our clients that we switched over to xero, from other cloud accounting software or traditional desktop software

This has revolutionized our bookkeeping and reduced our accounting fees.

Mar 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have no bookkeeping background and was able to easily learn how to use Xero. My business partner and I can login from anywhere in the world and get an up to date picture of our finances, pay invoices, review reports, check profitability and more. Our year end process is much faster and streamlined and we feel like we have much more control over our business. We have integrated data from our POS system (Touch Bistro) using the Shogo Integration tool and allows us to track sales by category alongside costs. We have also integrated Payment Evolution with Xero so we can run payroll and make EFT payments to suppliers directly. Invoices are closed out automatically and remittance notices provided saving time, money and keeping our suppliers happy.

Cons: Some of the reporting features don't show the information that I need - for example the sales tax report. I also find it frustrating that I can't integrate my online banking with Xero - we use a credit union so this might be the bank's issue. Some of the navigation is not great. For example the search feature can be a little fussy and when you complete an action you don't get returned to the page you left.

Overall: Save time, greater control over my business, fewer errors, save money, more visibility of overall financial health of business. Allows me to work remotely.

Xero is awesome, albeit expensive when running multiple entities

Dec 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use

ticks all boxes for SME accounting

many integration

Cons: price, in particular, once you need multiple add-ons

email support only

slow load times (this should be fixed once they moved from Rackspace to AWS apparently)

Overall: We've moved from another software 4 years ago and have not looked back. Bank feed setup is easy, recon is a

breeze. There are lots of add-ons which can assist with specific needs and there are tons of integrations with sales force and other big guns.

The only issues I see is pricing. If you run multiple entities (i.e. for service companies or trusts) the subscription cost adds up quickly. This is because the most basic plan is essentially useless (5 bank transactions a month... if that's all you need, you don't run a business). Compared to emerging competitors pricing is very high.

Another issue, if you rely on it, is email support only. While responses come back within 1 to 3 days, players like Intuit have live chat support, which is amazing at their price point.

All in all, Xero is a solid solution for us though and while we've moved some (nonpayroll) entities off it and onto QuickBooks, it remains our accounting mainstay for the core operations entity. Hope this helps.

Recommendations to other buyers: use it for entities you need the full feature set for. Albeit awesome, it's too expensive to run a single investment property through it, or a holding company. Subscription cost will be prohibitive.

Perfect replacement for Quickbooks - Highly Recommended

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I've used Intuit Quickbooks since 1995. I used to upgrade it about every 10 years, and eventually went with a monthly subscription to take advantage of upgraded features, notably auto-connecting with my online bank accounts. Unfortunately, QB would not connect with Paypal so I decided to abandon it. I searched for a replacement, checked out FreshBooks (which really isn't an accounting program, it's just an invoicing program -- sort of useless) and came upon Xero. I signed up for a free demo account and really liked it particularly because it connects to my bank and Paypal seamlessly. I like it for its reporting, and easy to get at everything that I need. I run a marketing agency and it's just about a perfect fit. Easy email-invoicing, with easy connections to online payments through Paypal (Quickbooks tries to force you to use their merchant account). I set up my clients one at a time as I invoice them each month, email the invoice (with a PDF attachment) with a link to pay with a card, and the software tracks the payment and credits the client's account immediately.

Cons: One of the downsides of using XERO vs Quickbooks is that finding accountants that can handle the files is relatively rare. And I'm wondering if it will connect with tax prep software with no problems. (That was ONE saving grace of Quickbooks is that it would import your financials into their tax prep program).

Complete true accounting online

Aug 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Xero is a new-generation online accounting app built from the ground up for online usage. The interface is mostly intuitive and easy to navigate. The underlying framework is true double-entry accounting with all the power that provides, but you don't have to go there to get daily work done, as a rule. There is a vast array of integrations available to add leverage to your company dataflow. Support is good and rarely needed. The app is very well documented and supplies detailed help articles for most operations.

Cons: The pricing is not bad but I feel it is a little high for a one-person business. They offer a time-tracking add-on but it is an additional 50% of the app cost per month, and this is a feature many competitors throw in for free. Like all web-based apps, your enjoyment in using it will depend in part on the quality of your internet connection.

Overall: Prior to Xero I was using a PC-based app. It lacked any connectivity and all data had to be manually imported and exported. I needed to automate as much of my day-to-day business operations as possible, and Xero was a big part of that. It integrates with my CRM and time-tracking app, and takes in my online payment processing. Reconciliation takes a minute or two every couple of days. It has enabled me to reduce my after-hours office time significantly.

Good software, terrible support and company

Jan 28, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: I previously used quickbooks pro, but found their product too expensive and the support was also not very good. I switched to Xero, because of the price and the quality of the software

Cons: Support is only via email. They initially respond within the promised time frame, but 9/10 times the answer is not relevant to the question asked. It's like they don't read the question, or the initial techs are inexperienced. So after wait on average 4 hours for a response, you have to wait long for a reply to any subsequent answer, which is 9/10 times not relevant to the question. So, in my experience you have little if no support for the software. Then, mid year they suddenly drop their payroll feature off their software and announce you can run your payroll through this other company. Wonderful. Suddenly the total cost of accounting has now doubled because Xero didn't decrease their price and it now costs the same amount again to run payroll. A company that does this in my opinion does not show much integrity.

Overall: General use of the software is good. The company and technical support made me consider going back to Quickbooks online. Instead I switched to Freshbooks. Great technical support. They answer within 4 rings. Very knowledgeable and patient. 10 out of 10 for support.

One of the absolute cutting edge, super-easy on the eyes, full function bookkeeping apps

Nov 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Accounting and bookkeeping are my business, so being able to demo such an aesthetically pleasant app that integrates so well is a real boon. Clients take immediately to the UI and we've genuinely had a 90% on-board rate with Xero. We've tried other Apps, but we won't be working with any other software. There's really there's nothing out there we'd rather recommend. I have found their CS to be first rate, (despite my Account Manager statement), and this end of any accounting SAAS is absolutely vital. Xero has set the standard for over a decade and it's a testimony to their Devs that they're growing steadily despite their giant competition.

Pros: Smooth-running and numerous integrations with other essential business management apps Reasonably priced for small business Has integrated inventory and billing through PayPal and Stripe

Cons: I'm a very loyal user and my company has grown up shoulder-to-shoulder with Xero's growth. There's very few wrinkles from an accountant's POV. I find startup clients sometimes get confused with the "Easy-to-Use-And-Setup" spiel - it certainly is for a bookkeeper familiar with the app! In general, the dashboard apps in this industry can belie their many-layered nature.

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Almost makes accounts fun

Jan 16, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that xero does everything for both my businesses on the same dashboard - I can just toggle between the 2. The invoices look great and are well recieved by my corporate clients making me look professional and bigger than I am. The VAT is calculated for the quarter at the click of a button and I can even post directly to HMRC from within xero. Most of all though it tells me that I've done a good job each time I get my reconcilations done - which always makes me smile.

Cons: Sometimes there can be challenges with the bank feeds - when they're running at their best it's wonderful the accounts are updates in real time but sometimes they get a bit cranky and take ages to upload - I don't think it's all xeros fault - I think sometimes it's the software that does the connecting but either way, it's the only thing that sometimes causes me grief.

Overall: Over all though I love xero - it's made my accounting much faster and because my accountant has access too , any challenges or questions on my product or project codes can be quickly resolved by sending her a note from within the system.

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Xero is my accounting software of choice for all my clients

Oct 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: I love that it is a fully functional accounting package that is cloud-based. It allows me and my clients to work from anywhere and still keep our numbers and business running smoothly. Since my business focuses mainly on Entrepreneurs running businesses online the amazing suite of integrations makes thins so much "easier" for my clients on a day to day basis.

Cons: The only "con" that I have is that it is a subscription-based service and that it can be pricey for new businesses starting out. Their base packages that I have access to as an accountant are good for other types of businesses but for an online based business no matter how small, the transaction limit for the smaller packages is waaaay to small.

Overall: Xero, along with several add-ons have allowed me to realize my dream of having and growing my business while having the location freedom to travel and escape from the Canadian winters!

It has also allowed me to grow my business to serving clients all across Canada and the USA which is something that would dnot have been possible using the software and business model I had previously.

Makes the bookeeping process logical and easy to follow

Mar 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: If you're a small or startup business owner and haven't any understanding of bookkeeping, try watching some of the better youtube videos, especially those done by bookkeepers and accountants on basic theory and practice. Take your study seriously and cross-reference information. Then watch the Xero videos available, not just from the company itself but also from accountants and bookkeepers. Good luck and welcome to the 21st century of online bookkeeping!

Pros: Xero has an interface that's easy to read and to navigate. The setup process is well presented and the support is good in response to tickets and also in their excellent training programs. Once you've understood how the flow of importing transactions and bank feeds, reconciling and generating reports is presented, you can keep your bookkeeping well ahead of any competitor's product.

Cons: Any bookkeeping software requires some knowledge, training and experience in the theory and process of accounting. Xero is no exception, despite what may be claimed. Having said that, Xero is the least difficult to comprehend of the better softwares available.

Solid accounting software for a small business

Mar 19, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Easy to create invoices, match transactions between Xero and your bank, and simple to view your daily balance. Invoices look professional with logo and custom business information, and you can email invoices to clients directly from Xero. You can also use their payroll portal, but we don't use that particular feature. Xero also connects with Stripe, our credit card processing company, and automatically handles the processing fees. We appreciated how easily it integrated with Stripe.

Cons: It's very easy to duplicate transactions, or to create invoices and bills within the wrong month. After doing so it's difficult to find the transactions and to delete them. I'm very savvy with software and spreadsheets and it definitely surprises me when my accountant contacts me to ask me about a transaction that appears to be a duplicate.

Overall: Great overall financial management for our small business. Easy to approve and share transactions, and to see a road map for our financial future before our accountant gives us monthly reports.

Best accounting software for mid-sized businesses

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Xero is very intuitive and easy to use. As an owner of an accounting company focusing on bookkeeping, I use Xero exclusively. The other competitor in this arena is QBO. While their functionality and integrations are similar, Xero excels with amazing customer service, a more solid platform (they have been in the web-based game longer) and ease of use. All of my clients that have used both prefer Xero as well. Intuit is too large a company and you get thrown around when you have questions. Xero customer services is friendly and quick. They are honestly a pleasure to work with.

Cons: The major drawback to Xero is their reporting. QB has better reports for various needs, as an accountant. Xero is slowly improving but it has been a very, very slow process. Sometimes this can be infuriating. Their free internal payroll platform is lacking a bit as well but I haven't compared it to QBO. It works but I prefer to use Gusto with the automatic sync for my clients.

Accounting software as it should be....

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use: Xero is so easy to set up, use and tailor to your own requirements that it almost stops being work and becomes fun. Even non-accountants and finance people seem to be able to grasp its simple approach to capturing, managing and reporting financial information.

Cons: Not much: if pushed I would have to say that the reporting functionality is a little clumsy, but only once you have a significant number of account lines to manage. Many of the "out of the box" reports still require a lot of tailoring to make them really useful, and there seems to be a curious reluctance to offer comparatives as standard which (as any accountant will tell you) are essential to interpret any financial report properly.

Overall: The problem of expensive, hardware dependent, inflexible and user unfriendly accounting packages has finally been solved. No more workarounds, updates or patches to worry about just clear, intelligible and above all useful financial information any where, any time and on any device. Just brilliant.

Fantastic Online Accounting Software

Nov 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use

Cloud-based

Tools to streamline reconciliation

Huge array of add-ons to meet a variety of marketplace needs

Cons: Has had some downtime recently. They're good about notifying about upcoming maintenance intervals, but there have been a couple of incidences of downtime that have affected my work. They fixed it quickly, which is really all you can ask. Stuff happens in the technical realm.

Overall: I've started doing some bookkeeping, and I've immediately gravitated toward Xero because of it's ease of use and outstanding customer & partner support.

The company that dominates this market has (in my experience) horrendous customer support. That's where Xero really stands out as a strong competitor. I find their functionality to be much better than the current market leader AND I can easily get help if I need it.

Where Xero shines is in making reconciliation easy. It learns as you go and makes intelligent suggestions that make future reconciliations faster. The cash coding feature is also a real time-saver as it allows me to reconcile larger numbers of transactions that will all be coded to the same account.

Xero also offers direct download from a large number of financial institutions. Even being in Arkansas, I've been able to download statements directly from all the banks I've needed.

Xero has a huge marketplace of add-ons to assist with things like Point of Sale, Inventory Management, Sales Tax filing and much more. It's safe to say any small business should be able to get all of their accounting and bookkeeping needs met within the Xero ecosystem, and they'll get much better customer support there than with other products.

Recommendations to other buyers: Definitely get certified and use the practice company to familiarize yourself with Xero. It's like driving cars by different manufacturers - the functions are the same, but the buttons and knobs are in different places. If you're coming from another platform, just put in the time to get familiar with it.

A simple web-based bookkeeping suite with useful app integrations and bank feeds

May 28, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: As a user of Vend POS we are able to integrate using an extension with Xero, which simplifies our stock control and invoice payment and reconciliation workflow tremendously. The Xero suite has been a simple experience and we have been using it for Payroll for a year as well. Our CPAs are able to access and use the data to work on our tax returns as well.

Cons: There are more commonly used web-based bookkeeping and accounting suites that may be more suitable for more complex businesses such as Quicken where the adoption and recognition of terms, reports, workflows is already there. More CPA and employees will be familiar with them off the bat. Xero is a bit unique in that it was built from the ground up more recently as a simple alternative to these large corporate accounting suites and technologies.

Overall: As a new business owner with no prior accounting experience or education, Xero has been an excellent way to keep our business running smoothly.

Xero- Beautiful accounting for both the business owner and accountant

Aug 10, 2014
5/5
Overall

Comments: As a small business owner and accountant, I have tried many accounting softwares. I was a Quickbooks Pro Advisor for five years and relied heavily on an expensive and inconsistent server to share data with clients. A forward thinking, tech savvy client mentioned Xero to me a few years ago and I blew him off. I have seen accounting software try to compete with Quickbooks and many have failed. I was afraid of ditching the my current method of working with my clients, because I didn't want to have to deal with the struggle of switching software, only to have to do it again after the business tanks or bugs in the code would cause me to become far too frustrated. After several more clients mentioned Xero, I thought I would give it a shot. I tested the software out, totally putting it through the ringer. I used a client as a beta tester and asked for feedback on it. We worked on the file together and tried our best to break the program. After a month of working on Xero, I was hooked! I took all of my clients off of the server and Quickbooks and moved them to Xero and I am so glad that I did. Highlights of Xero (from prospective of an accountant) - I can work with my clients in real time: Clients can leave us notes, can see what we are seeing, and can use Xero on smartphones and laptops- you aren't tied to an operating system - I don't have to waste time on data entry: Bank feeds are magical - I am able to achieve great results at a fraction of the cost: no software upgrades to pay for, no server costs - CPAs still get all of the data they need via Xero reports - Xero customer service is tops- Have an issue? They handle the issue quickly - Xero add ons are amazing and you accounting system can be tied with an SaaS application quickly and easily.

Pros: - Ease of use: Understandable menus- navigation is a cinch - Cost: a fraction of the cost of Quickbooks Desktop + a server and on par with Quickbooks Online - SaaS integration- Have a software you need connected? There is likely an API for it

Cons: No job costing, in depth inventory without using a third party app Reporting is limited Both of these cons will be addressed this year, likely and there are SaaS add on solutions present.

Great, Easy to Use and Learn Accounting Software

Feb 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Easy to learn software!

- Easy to use

- Great reporting

- Great audit trail to see where users are editing

- Easy to edit mistakes and see where they came from

- Easy to set up and guides were very helpful

This software was such a great tool for our company. We use it across several businesses and share (varied) access with managers and accounting staff. Customize-able dashboard was great to see everything you needed upon opening the program. Great, in depth reporting to really audit and track anything that makes your company tick. I would highly recommend this software!

Cons: - The restricted access is not able to be customized enough. If I wanted a user to have access to certain areas, they had to gain access to multiple areas outside their scope. The audit feature was a great tool for teaching and seeing where I needed to train employees if they made errors

Functionality, Ease of Use

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Xero offers many great functions which makes modern day accounting just that - modern! A big timesaver is that Xero gets the client to regularly go in and code all transactions, which is one less job for the accountant.

Xero is also very user friendly in that it is easy to quickly log in and download the latest profit and loss or balance sheet to see where the business is in real-time, instead of having to wait for the end of year accounts to be prepared.

Customer support is also excellent and very efficient. It helps that Xero lets you invite Xero support into the Xero account you are having issues with.

Cons: The payroll function is quite tricky to use, compared to other payroll services out there in the market.

Overall: Xero has allowed our firm to fully utilise technology and integrate our accounting processes with other software and apps, which allows us to expand our service offering to clients.

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Easy to use after set up

Nov 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Over the last 5 years I have found Xero to be so much easier to use that what I used before (Quickbooks). It is also a great value, since it includes accounting, payroll processing, payroll tax filing and payment, and just about everything else I need to run the finances of my business. The tight integration with Paypal to receive payment on invoices is especially nice.

Cons: Over the past few years Xero has a addressed some of the less convenient aspects of the platform. The only thing that is still annoying is that there is no automatic feed for my bank. Only 4 U.S. banks (plus Paypal) have direct feeds. Users who bank with other institutions, have to go through a cumbersome process with Yodlee to update their feeds. That means entering the username for your bank and a confirmation code sent via email every time you want to update the transactions.

Overall: Easy to use, lots of value for the money.

A "state of the art" of Cloud Accounting Software

Dec 07, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: A real web / cloud software

Complete functions for the Accounting

Perfect to manage P&L and your accounting

Cons: It should have more compliance staff with European Countries

More Banks 7 credit Cards integrations

Overall: Xero it's been created as a real "web based" software; most of the other accounting cloud / web software are coming from a popular "client & server" version, and you immediately perceive this

It's a real complete Accounting Software, quite easy to use. You nee to have some basic Accounting notions to manage correctly all the functions

It's a software created for English speaking and with hte english notations countries; for example you can't produce an invoice with the comma decimal separator; so you can't use this (basic) function for an Accounting Software in most of European Countries

Xero has a wonderful list of reports that give you the entire control on your finances

Some online integrations (like with PayPal) are extremely useful

The list of the banks that you can connect for the reconciliations is quite poor

Recommendations to other buyers: Please make the invoice form compatible with any type of data

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Bookkeeping for the non-bookkeeper

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Before using Xero I was using a more traditional bookkeeping desktop application. Xero is everything that the other application was not. Xero uses plain language to make it easy to enter data. I am rarely baffled by accounting terms and on the occasion I don't understand something their built in help is really useful. The fact that is it online is perhaps taken for granted by most nowadays but when I started having an application that I could access from anywhere and more importantly so could my accountant was a real bonus.

Cons: There are very few minor issues. Namely that it is not possible to fully customise the look and feel of invoices. You are restricted to a limited number of fonts. Given that Xero's mantra was always beautiful software, this is somewhat ironic.

Overall: Overall Xero has made is so much easier to expand our business due to its ease of use.

Great value

Apr 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: -value

-ease to use

-api integrations (my company uses Stripe and FlowRev)

-colours

-support is generally good

-draft accounting reports quickly

-auto-sync with bank feed

-

Cons: -design settings (sometimes it's hard to find where to add users, inventory)

-search doesn't always work well, have to go into Sales to search with more detail

-I use Xero because I'm not a bookkeeper or accountant, the reporting although is great, I don't understand how to pull the necessary info I need to budget. I want to sent Marketing department their spend for the month and that's hard to do. I'm not sure if it's possible and I just can't figure it out.

-adding tips for restaurant receipts

Overall: I can't believe we run a company that has over a million dollars using Xero to keep track of expenses, bills, accounts receivables, banking and more. It is annoying that bank feeds break, sometimes a transaction is repeated and sometimes (most annoying) I reconcile transactions and the next day they appear again so I think I have reconciled March but it turns out I haven't..

Xero for construction businesses

Jun 06, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Xero has really helped our business and it is great to use. The support team are very quick to respond to any issues, and there is hardly ever an issue with the software, it is very reliable.

Pros: It is simple enough for non-bookkeepers to use and get great information, and it has the ability to produce all of ATO reporting needs, making GST and Tax returns really easy to complete. The sales and payments also integrate without purchasing software allowing us to complete accurate job costing without a lot of effort. We know when we are making money and when we are losing money on jobs.

Cons: Entering time sheets manually every week, because it doesn't link to our timesheet software, but this will change in the next year hopefully. Sometimes there are delays on bank feeds and we have to check the bank account instead of using xero.

Xero Cloud based accounting

Nov 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Xero makes accounting fun rather than a chore, the system learns as you use it and automatically completes reconciliations. The phone app loads fast and is easy to navigate.

Pros: Easy to learn Wasy to customise Can be used anywhere - I have done my daily reconciliations while sitting waiting for a dentist appointment Phone app loads fast and has all the funtionality of the desktop version. Integrates well with email and the other cloud based software apps we use. Link to IRD makes filing tax returns quick and easy

Cons: I only use Xero for one business. If you operate more than one business the email integration is a bit clunky. There are a large number of 3rd party apps which integrate with Xero to perform peripheral accounting functions eg time sheets, job costings etc, not all of these are as easy to use and learn as Xero.

"Beautiful Accounting Software". Enough said.

May 23, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software is the real deal that has whole package. Truely feel in control of your business with easy to use features from invoicing, reconciling, payroll, leave management, time sheets etc. I love the edition and enabling of third party software. I personally coupled Xero with a specialized job & inventory management system. However Xero does that too, and in a more than capable fasion for most business'. Together with Xero, it really is, Beautiful Business.

Cons: The only negative i had with the system was when coupled with the specific third party software that i had intergrated with Xero, it would double up on client invoices and created a little extra work. I did later findout from the Xero support centre that this was an issue i could resolve in features of Xero

Overall: A complete look at my business from objective point of view. It was excellent for looking at cash flow and seeing where your money comes from and what it goes on. This, on top of all the other features generally used.

Very easy to learn and even easier to use. Includes some nice features that QuickBooks does not.

Jul 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Inventory tracking and cost tracking is built in. Other accounting software usually charges extra for this feature, Xero does not. The reconciliation is extremely easy, even for a novice. You literally can't make mistakes because the software won't let you. Very nice for a small business owner who can't afford a bookkeeper, or simply wants to manage the books themselves. Reporting is very simple and the reports are extremely useful come tax season.

Cons: The way it deals with sales tax. When creating invoices and quotes it is sometimes very easy to forget to add sales tax, or to add it incorrectly due to the amount of options available. This burden can be lessened by making sure you add items to inventory, it is still something that needs to be carefully watched.

Capterra loader

Excellent all round accounting package for companies small and large.

Feb 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software as a service has everything a business might need including full employee PAYE, expenses and purchase order integrations.

As a small business owner its very easy to align your bank and client accounts with xero. The functionality from just the mobile app is tremendous, let alone the full Web app experience.

Roles are important in xero, from employee expenses to external accountancy and consultancies, you can give everyone a suitable level of access.

Cons: There are a few issues around invoicing that you aren't able to control. For instance, if you have a bad paying client and need to automate incurred interest you'll need an add-on's service and these can add a great expense to the smaller business.

Overall: Complete accountancy services for a small business.

One of kind accounting software

May 12, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Although it has some cons of the software, but i am using the same since several years, its pros overcomes all its cons

Pros: XERO is very smart and intelligent online accounting and book keeping software. Below are the features and pros of the software. Overall design and user interface is excellent. It some very useful features like auto bank statement upload, automatic back reconciliation, automatic bill payments, create purchase orders, multi Currency support with hourly foreign exchange rates etc. Whether its small business or mid size business XERO is one of the best software

Cons: Software is somewhat overpriced. QuickBooks online has also several more features that makes XERO a less competitive product. It has purchase order facility but has nkt facility to make sales order.

Xero after 20 years on Sage

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Very good, haven't had the need for any support yet, minor errors are dealt with by our accountant.

Pros: After 20 years using Sage as my accounting software our new accountant recommended to go with Xero. The first few weeks were a bit difficult and I thought I want to go back to Sage. But without any (only a one hour session by our accountant) training it was fairly easy to get into and since 5 months I am doing the VAT return via Xero due to the MTD here in the UK. The accountant is well pleased as they can log in at any time and see what and how I am doing things and correct me instantly. Recording invoices is much quicker as you can call up the last invoice and amend details ie date, invoice number, amount. Reconcilling is much easier. But NO expensive support as with Sage.

Cons: The only drawback so far is the transfer of ie credit card transactions from the c/c account/ or till into the business account. You can do only one transaction at the time whereas with Sage its like a spread sheet and you can copy every line you need to.

Simple and Intuitive and great integrations

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease with which is links with the bank account and uses tech to predict cost allocations and bank reconciliation entries. Plus the integration with HMRC for VAT and payroll filing, and the export to google drive for reports and breakdowns saves so much time.

Cons: The user access is still my biggest complaint - its not possible to grant view only access or control what users can see outside of their very limited user types. For example you can't have employees only with PO raising access, or read only access to the sales invoices for credit control.

Overall: Overall I love it and it's my favourite accounts software. As it's so user friendly even non accountants can pick up basic bookkeeping quickly, but there's enough complexity and overview for formal reporting and more complex entities too.

Capterra loader

Not More than a normal Software for book keeping.

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It provides the services of accounting and book keeping to its users. The learning process of this software is very easy. This software can help small and medium sized businesses to maintain their records on computer. This software is easy to use and maintain records. The process of finding errors is also very easy. It has many of the good built in features like trail, auditing, taxation, invoices, and billing e.t.c.

Cons: In starting of this software to seek the attention of the accountants and to generate more clients the developer has said that in addition to this software the final accounts creating software and taxation software is also under development but the time has passes and we have seen nothing from the developer in addition to this software. Just to generate clients they have said this and now nothing new has seen. The User interface and quality is also not very good.

Xero is a Game Changer

Jun 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Although Xero is not a perfect product - I have setup over 300 clients on Xero and that either as a stand alone or with one or more Add-ons - Xero is a great option for businesses to start at a base level and scale up. The next option would be a medium business option that works to the same standard without the huge capital investment of an ERP system.

Pros: The main thing I love about Xero is it looks after the accounting very well. With its Open API you can integrate over 500 add-ons to automate and systemise your whole process. In days gone by only the big guys could afford this sort of powerful integrated system, but today Xero gives you the option to integrate the systems you find work for your business. Over the 5 years, I have been using Xero I can count on one hand the times that the system has actually gone offline. They have a great Assurance Dashboard to keep an eye on who is using the system. You can actually see all of the deleted and edited transactions as well as those that are void.

Cons: Although Xero isn't the cheapest in the market, it is backed up by customer service and by its Partners. In the US, they are still to roll out payroll for all the States.

Game Changer: Xero helped our business to become an efficiency machine

Apr 15, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use, focusses on the financial management of your bank accounts first. We coined the term; Upside Down Accounting. And it really is. When you think of the way that the bank feeds link to transactions; its no different to a game of snap 'OK'

Cons: I think that it it's too cheap (yeah, that's a double negative). We've found that the product is priced perfectly for us as the consumer. But commercially as a SaaS provider ourselves, I think that it is too cheap for what it does. But then there are 11m small businesses in the US, so get a slice of that and BOOM. We use it every day in our business and it does exactly what we need. As a business with offices in AU / US and customers round the globe, Xero provides a capability that we'd be spending 10s of thousands per year with other platforms that deliver half the value (and add more staff to manage and administer).

Recommendations to other buyers: Look past the price, and think about the efficiencies that you can gain in your business. We were able to double in size through acquisition and halve the admin staff costs (head count) by implementing xero in our business. You may need to consider whether xero by itself will deliver the whole solution. We use ConnectWise as our ERP, and connected to Xero it is amazing.

Excelent Features also very reliable specially for Business of higher volume of transactions

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Friendly Software easy to use and understand for anybody

-Useful and quick tutorials and very important information provided by Xero Team in their website

-Very Nice Price

-Connectivity with PayPal and many banks

-Very Fast and easy to reconcile thousands of transactions

-Rules for transactions that makes super easy and fast when you have thousands of transactions from the same supplier and it will go to the same account

Cons: -Paypal sometimes has issues with sync

-hard to find CPA in the US with knowledge in Xero

Overall: before Xero we used Quickbooks, but it was too expensive compared to Xero, also QuickBooks we think is more for Old style business, Xero is more adapted to modern business like e-commerce stores after we subscribe with Xero. we saved a lot of time because we have a lot of fees in different transactions from PayPal, which takes a lot of time to reconcile, with Xero is almost automatic. We also like all the reports options that you have to export. You can predict pretty much everything in your business, or you can calculate all the expenses for any account in matters of 1 minute. You visualize how your business is doing for whatever period of the year you choose, also compare periods with past periods, and see how the business is growing. Xero also sync with A2x Accounting for Amazon wich these two guys are a really powerful tool for nowadays business

We recommend Xero

Great! Not Perfect

Aug 13, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: More powerful than QuickBooks Online with a better user interface.

Cons: Less powerful than QuickBooks Desktop. There are a number of features missing that have been missing for years and despite numerous "up votes" for those features to be put into place, Xero has yet to develop them. Instead, they tend to expect you to use super expensive third-party add-on subscriptions to add in the missing functionality. Also, their connection to banks is a bit funky in that if you have multiple logins at a bank (i.e. such as at a credit union where each account has its own login), you need a separate user registered because each user can only connect to any given bank with one username and password set. This is not a problem with other online financial software we use, such as YNAB. Luckily, they have not implemented the wretched per-user pricing model that most software-as-a-service companies seem to be so drawn to these days.

Overall: I would recommend Xero to anyone looking for an online accounting platform, especially since it's the best double-entry accounting platform available for the price.

Innovation in Cloud-Accounting

Nov 04, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Payroll is included in the popular package and the custom reporting layouts.

Cons: Journal entries cannot affect bank accounts.

Overall: I'll admit, Xero requires a bit of a learning curve for those who regularly use alternate software suites for accounting (whether cloud or desktop). However, once you are familiar with the interface and navigation, Xero provides some great features.

Xero's pricing is great for companies who plan to use Xero's payroll (which is included with the most popular package). It certainly beats the cost of competing software.

One of the stand-out features of Xero is the elimination of sub-accounts on the general ledger. Instead, all accounts are at the same level, and you can create custom layouts for your P&L and Balance Sheet to view information in whatever groups are convenient for you (and it can be changed). This makes tracking income from various sources and paying sales tax simpler!

The one major hang-up I have with Xero is that journal entries cannot affect bank accounts. That means extra steps are required when your JE needs to affect the bank accounts. The only hang-up I have (which is also not a deal breaker) is that if you record a payment to the wrong bank account and need to change it, you have to delete the whole thing and re-enter it as a "spend money" transaction on the correct account. This can make for time-consuming clean-up since you cannot even fix those errors with a Journal Entry.

Still, Xero is a great fit for many industries and is innovative and creative in solving accounting problems.

Easy to use, feels nice and does what it says on the tin

Mar 11, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use.

It works a treat.

It does everything I need it to, in a very user-friendly way.

It's so easy to fix errors, even large multiple errors.

Cons: It's a little pricy.

There's no telephone or online chat support and e-mail support just doesn't cut it.

They are a little arrogant.

While other software companies release additional functionality as part of their continuous improvement, for free, Xero charges for every additional development. This could get really expensive and uncompetitive if it keeps going the way it is.

Overall: What a delight to use. Definitely the best of all of the accounting software that I used.

It's so easy and intuitive to use.

Customer/tech support leaves a lot to be desired. Good UK telephone support really is needed here.

Great accounts for business

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like the way xero integrates with lots of other programs, so you can easily connect your bank account, sales channels, inventory management and alaylitcs software. With all these integrates the work load is reduced considerably, making it feasible to do day to day book keeping as you go without hiring a specialist.

The product is constantly growing with new integrations and reports added, you can also directly post VAT returns and other official filling to HMRC from inside the app.

Cons: I would like to see a full function smartphone app and native desktop app. At the moment the iPhone app allows limited functions but you have to go to the web app to get all the real functionality.

Capterra loader

Easy Accounting

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This makes the most boring subject in the world fun and easy.

Bank feeds, reporting, single click reconciling, intergrations with all my other software, and so much more.

Cons: I have a couple of hobby businesses that I run on xero that are turning over very minimal figures. It would be nice if there was a gate way package that allowed you to run for (free or very cheap). ie, if your turning over less .

I still use it though.

Overall: Shortly after starting with Xero i purchased a whole lot of shares in the company because i thought this program can only get better. I lost a whole lot of money, but thats because im a great plumber and turns out every one else already knew it was good.

I wouldnt consider using any other program for my accounting, even if they offered it for free.