Xero

Xero

4.5 / 5 1048 reviews

Who Uses This Software?

All small and medium sized businesses and accounting & bookkeeping practices.


Average Ratings

1048 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Xero
  • www.xero.com/nz
  • Founded 2006
  • New Zealand

About Xero

Award-winning online accounting software designed for small business owners and accountants. Available on any computer or mobile device with an internet connection. Business finances and cashflow are updated in real time. Imports transactions from bank accounts. Unlimited user logins. Integrates with over 600 3rd-party business applications. Supports multiple currencies. Data is accessible through a single ledger, allowing accountants and clients to collaborate around finances.


Xero Features

  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • For Government
  • For Nonprofits
  • Fund Accounting
  • Payroll Management
  • Project Accounting
  • Purchase Orders
  • Tax Management
  • Approval Process Control
  • Bank Reconciliation
  • Cash Management
  • Check Printing
  • Duplicate Payment Alert
  • Fraud Detection
  • General Ledger Entry
  • Vendor Management
  • ACH Payment Processing
  • Check Processing
  • Collections Management
  • Invoice Processing
  • Online Payment Processing
  • Overpayment Processing
  • Partial Payments
  • Receipt Management
  • Recurring Billing
  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator
  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • Cash Management
  • Collections
  • Expense Tracking
  • Fixed Asset Management
  • General Ledger
  • Payroll Management
  • Revenue Recognition
  • Spend Management
  • Tax Management
  • Accounts Payable
  • Accounts Receivable
  • Billing & Invoicing
  • Budgeting & Forecasting
  • Cash Management
  • Construction Breakdowns
  • General Ledger
  • Job Costing
  • Overrun Projections
  • Payroll Management
  • Purchase Order Management
  • Quotes / Estimates
  • "What If" Scenarios
  • Audit Trail
  • Balance Sheet
  • Cash Management
  • Consolidation / Roll-Up
  • Forecasting
  • General Ledger
  • Income Statements
  • Multi-Company
  • Multi-Department / Project
  • Profit / Loss Statement
  • Barcoding / RFID
  • Cost Tracking
  • Custom Pricing Models
  • Inventory Forecasting
  • Inventory Optimization
  • Inventory Overview
  • Kitting
  • Multi-Location
  • Order Entry
  • Purchase Order Management
  • Reorder Management
  • Search / Filter
  • Serialized Inventory Tracking
  • Shipping Management
  • Supplier Management
  • Traceability
  • Transfer Management
  • Warehouse Management
  • Account Tracking
  • Calendar Management
  • Case Management
  • Client Statements
  • Document Management
  • Expense Tracking
  • Retainer Billing
  • Time Tracking
  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Catalog Management
  • Compliance Management
  • Contract Management
  • Inventory Management
  • Invoice Processing
  • PunchOut
  • Purchase Order Management
  • Requisitions & Approvals
  • Sourcing Management
  • Spend Management
  • Supplier Management
  • Contact Management
  • Customer Accounts
  • Forms Creation
  • Pricing Management
  • Product Configurator
  • Proposal Management

Xero Reviews Recently Reviewed!


Accounting software that has a lovely user interface

Jun 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: I love that Xero is cloud based and has complete functions to manage your P&L, invoicing and other accounting needs. The range of apps that Xero links with are an added bonus.

Cons: The customer service needs urgent attention as I have not been able to get in touch with them with short notice.

Great software, much easier to use than others

Jun 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very easy to use. I have minimal accounting experience and I can pick this up and use it with easy. Very clean software.

Cons: Any issues are probably more with my lack of accounting knowledge. Also, I wish it was more widely know in the United States, apparently it's big in Europe.

Easy to link software for retail sales

Jun 13, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Very simple user interface and clean layout. Invoices are easy to search for and the dashboard features are sufficient for retail sales. Ability to search through client purchases are also good. API linkages are plenty.

Cons: Not easily customisable, with a lack of good customer support. Reports that look into other fields beyond purchase history not easily pulled out and there is no IT support either. That said, software has many api links available hence would still recommend.

Easy to set up

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Excellent reporting and navigation tools. I did appreciate how easy it was to set up and also train my staff on how to use it

Cons: Could use a more dedicated help desk. The videos are not updated as timely as the product is. I would also like to see more colors

Overall: It's great tool

Capterra-loader

Great for accounting, still lacking on UI usability

Jun 13, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Xero makes company accounting clean and fairly easy.
There are descriptions of sections you might not fully understand, which can help new users

Cons: Some UI elements could be improved, like the ability to add a new suppliers address when creating a bill (currently it is only possible after a new bill is created, adding two extra steps to the process). Other small UI issues exist, but overall it's very usable.

Awsome Product to use for Accouting, Simplify your accounting and book-keeping needs. Easily handle.

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Its simplicity to use & very reliable to use from anywhere you want. Very reliable. Back-up is easy.

Cons: You have to pay diffrently for diffrent companies you added in xero. Little difficult to understand

Overall: Awsome product

Awful and unintuitive

Jun 12, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It functions at the very least. You can learn to use it but it takes too long and is too complex for even the smallest of companies to use.

Cons: Usually complexity would scale with size and necessity, as is the use of other software like NetSuite, but Xero is unintuitive in every single imaginable aspect.

Capterra-loader

Love it!

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and automates alot of the financial management. When you connect it with your bank feeds, it makes it easy to reconcile accounts and monitor your business balance in real time.

Cons: It doesn't integrate with Paypal that well. If they can fix the feed so things can be managed better with Paypal transactions and currency integrations, the software will pretty much be perfect.

Overall: Saved alot of money on accounting and bookkeeping costs.

Xero to the rescue!

Jun 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Overall nice and easy to use! Integrated well with what I needed at the time. Just perfect for my expenses, invoices, payments, etc.

Cons: Its not perfect, of course. Nothing is! But no really cons I would say. There are associated fees, of course. But thats expected.

Xero just simplifies accountants life. Easy to assess from anywhere. all data is secured with xero.

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I Like speed and freedom which xero provide. I can assess my books no matter where i am, i can give access to my accountant to view the data & make necessary changes.

Cons: The main draw back is manual journal. once you post an journal you can not delete this. only you can void the transaction.

Overall: Speed, Reliability, Accuracy, Easy access.

Great cloud-based accounting software

Jun 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love its cloud-based nature that enables me to access it from just about anywhere! I also love the easy-to-use features included which are suitable for small businesses -- sometimes, when you are just starting the company and don't know where to start when it comes to managing finances, bookkeeping, etc. Xero is here to help you with that!

Cons: The only thing I didn't like about the product is the setup stage. It could be confusing especially if you don't have the technical experience -- but after it was setup and running, everything was already running smoothly.

Xero makes everything so easy!

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the software that xero has, I don't have much experience with other accounting software but with xero they make it easy for me to understand and use it!

Cons: I feel like there is so much to know and learn about xero that I keep coming across new things, while this in its self is not a con it would be nice if xero was more proactive about showing newer users other features they might not know about.

Overall: Xero makes accounting so easy for anyone to figure out!

Xero is the best cloud accounting software available!

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: The user experience in Xero is unlike any other cloud accounting software I've tried, the keep it simple and allow you to customize your home screen to see what elements of your books are most important. Their syncing with banks/credit cards making daily bookkeeping quick and easy.

Cons: The few times I've needed to get support for an issue that I've come across or question that I cannot figure out it has been a tremendous challenge. Waiting days at a time to receive an email response, and not having any phone support to contact.

found it really easy to use.

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: xero cuts my admin time down to a minimum allowing me to work on whats important and not to worry about the financial side.

Cons: to date I haven't found anything I don't like. I have made suggestions for improvements and they have been taken on board and implemented.

Was a big learning curve for me, moving from quickbooks, but now that I'm used to it I like it

Jun 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It integrates well with our POS System. The ability to modify the layout of reports is a nice option.

Cons: It would be nice if there were more drop down menus, instead of having to click multiple times to get to the screen you need.

Very similar to QB Online but different format/functionality.

Jun 05, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: People STILL have to Learn to use Xero, just like any other software. If you want something different than Intuit software, especially online access, then Xero is a decent alternative.

Pros: Not much. It's very similar to QBO though it's similar yet different than that. Competitor to Intuit's QBO though functionality is almost the same.

Cons: Some functions are available like multi-screens unless you use multiple browsers/tabs. Report functionality is limited similar to QBO. Pricing is very similar to QBO as well.

Best accounting system ever

Jun 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Extremely user friendly Super super easy to use Unlimited users Good value for money Great support material

Cons: Could improve on functionalities and provide more analytical options such as Group reporting Invoice custom fields is not available

Capterra-loader

I have used this software a few times and thus far have minimal complaints.

Jun 05, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It is rather easy to navigate and access the information your are wanting. It also has great storage ability for data collection.

Cons: I don't really have an cons as I am rather new in my experience with this software. No complaints so far.

Fully featured accounting software

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Xero is quite easy to use, while being very powerful, a real accountant's bookkeeping software. Haven't found any issues with our business.

Cons: There are some tricky issues when dealing with multi-currency, but just takes a bit of figuring out.

Good online accounting and book keeping software.

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This tool is faster, quicker, user friendly and can learned easily. Inventory items quantity is tracked easily. Sales of individual items are shown which gives us an idea of market demand of items. Reporting is amazing thing I found in this tool.

Cons: I feel that it is expensive where small companies cannot afford to buy it. Other than this everything is fine.

Overall: Accounting became smoother by using this tool.

Not recommended

May 29, 2018
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Just read the email templates and you will realize that this software is not for professional companies. I also don't appreciate, that Xero uses the data from their customers to supply the government with info as to how the savings from reduced company taxes are used. This can work directly against businesses and is not covered in their terms and conditions.

Pros: easy, for small businesses.

Cons: too expensive, lots of short comings, company uses customer data to supply info to government, terrible customer service (just try and find a phone number on their website).

A simple web-based bookkeeping suite with useful app integrations and bank feeds

May 28, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As a user of Vend POS we are able to integrate using an extension with Xero, which simplifies our stock control and invoice payment and reconciliation workflow tremendously. The Xero suite has been a simple experience and we have been using it for Payroll for a year as well. Our CPAs are able to access and use the data to work on our tax returns as well.

Cons: There are more commonly used web-based bookkeeping and accounting suites that may be more suitable for more complex businesses such as Quicken where the adoption and recognition of terms, reports, workflows is already there. More CPA and employees will be familiar with them off the bat. Xero is a bit unique in that it was built from the ground up more recently as a simple alternative to these large corporate accounting suites and technologies.

Overall: As a new business owner with no prior accounting experience or education, Xero has been an excellent way to keep our business running smoothly.

I've used many accounting programs, and while this isn't my favorite, it's still very useful

May 28, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It's very basic (if you like basic). It's a cloud software, so it's easy to manage your finances from anywhere. I've even used it on my phone, and I quite liked it.

Cons: The interface makes you feel a little lost at times. The top UI where you can browse to different locations feels like it's not sorted out too well.

One stop shop for your accounting needs .

May 26, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything accounting related that needs to be done ,Xero can do .Once we set it up it revolutionized our "Accounts Payable" process . The reports it generates are easy to read and clear and it can be accessed by multiple users .

Cons: While it can also be used by beginners (after a training ) ,Xero is probably best left to the professionals due to how hard more detailed tasks can become .

Capterra-loader

Good accounting software

May 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Solid integrations available for things like expense reports, receipt management, and I can work with outside accountants. Makes tax returns super straight forward as long as I keep mh books reconciled.

Cons: I think the worst part is more the legacy banking systems that Xero needs to work with. They have flaky security mechanisms which cause accounts to become disconnected randomly. This is better or worse with various banks and financial institutions. So, not a fault of Xero's possibly

Overall: Financial Book keeping , invoicing, getting paid and submitting my taxes

Simple accounting software for ecommerce

May 24, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I use this for my ecommerce business. Simple to set up and has been working well so far. I was evaluating Quickbooks and Xero and decided to implement Xero as it seemed simpler.

Cons: More local user support in Singapore would be appreciated. Sometimes, there are some issues that I would like more instantaneous response and that has been lacking.

Capterra-loader

very robust reporting and financial management product

May 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Being a small business our requirements in terms of developing a financial management and reporting tool is very specific, Xero is a very useful product for such businesses. It's a on the cloud application that's robust, has outstanding uptime, works across devices, and presents a financial picture with ease.

1) Ease of access across all devices.
2) Bank reconciliation are great as well.

Cons: The problems with Xero are mostly related to onboarding, we migrated from Sage to Xero and the setup process was a nightmare. Overall stability issues in the app are also somethings that needs to be watched out for. overall a very good package, we are satisfied with our experience.

Xero cannot account for partial GST

May 23, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The fact that it is truly cloud based, it's look and feel, embedding evidence right in the transaction are all brilliant features.

Cons: Xero cannot except partial GST invoices without a time consuming and error prone work around. We spend around $5000 per month on food at an average of $50 per supermarket docket. GST On these dockets varies between zero and the full 10%, but averages out at 1.7%.. We are a charity, so I can't simply account for them on as GST free purchases. Our donors would be furious. So we have to either account for all these dockets on 2 line basis ( GST Free and GST Incl) or I have to review every transaction, find the GST amount and the total and then pas a journal entry correcting the GST. I do the latter. Without this problem I would have scored Xero 5 stars on every count. Frankly it is astonishing that a mainstream SME accounting product cannot correctly account for GST.

Capterra-loader

Track your expenses as you spend. Saves the time for you and your accountant. Reports too.

May 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of entering expenses via the app. Reports for vat, p and l, and bank statement import automation

Cons: Lots of possible errors, unless you got an accounting background, or you have a modern accountant too keep you on track

Overall: Self sufficient with book keeping and management reports.

Xero functionality

May 23, 2018
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: My accountant finds it easy to use. He likes the interface. I like the ease of producing VAT returns.

Cons: It is not a suitable product for any company providing physical goods rather then services as it cannot generate delivery notes/packing slips. It requires a work around to come up with something like one but there are no fields for purchase order numbers and every time you change the delivery address for a customer and then look at previous invoices it changes the delivery address for all invoices for that customer. I got this package because my accountant asked me to and I would not have agreed if I had known that it had no delivery note option.

Mixed - many good features but can be confusing at times

May 22, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The reports are useful for tracking cash flow income and expenses over time and make budgeting easier

Cons: Interface can be a bit confusing, especially the mobile app, also setting up rules for reconciling could be more intuitive

Fantastic for employees to see their pay information

May 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: As an employee using Xero, it is extremely easy to view payslips and download them for records. Both the web interface and mobile applications are very user friendly and easy to navigate.

Cons: It would have been nice to have a feature that allowed viewing of the payslips within the web window without having to download the pdf file.

Accounting Made Easy

May 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used a lot of accounting products and I was pleasantly surprised by the ease of use that Xero provided.

Cons: The only complaint that I can think of is that I wish it integrated with other software a little easier.

Xero has helped improve the workflow and productivity of our accounts department.

May 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Xero links well with other software like Salesforce and helps improve the productivity of the accounts department with the features which are built in to make it user friendly whilst also doing a comprehensive job. It also has added security features like two factor authentication too.

Cons: We have found the support to be lacking in areas previously, but generally there are advice and help forums which can advise you if you look hard enough.

Overall: Improving productivity and workflow in the accounting department.

For a nonfinancial person, I found Xero very easy to use and navigate

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple, clean and uncomplicated with great functionality. Great reporting features. We have had excellent support from our Xero partner.

Cons: The payroll module is less user friendly. Have found it more difficult to navigate. But overall the pros definitely outweigh the cons

Overall: Easy to navigate; cloud based so easily accessible.

Good bookkeeping software, but free and/or better options available

May 17, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I tried Xero for a very short amount of time and came to the conclusion to use a competitor because the competitor gave everything Xero gave for free, with only paying for employee management. That was a deal breaker for me and I gave Xero up.

Cons: Pricier compared to other options that give the same amount of features, service and more support for free and/or less.

We use Xero for our small business accounting

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so intuitive to use. Prior to Xero the accounting software was really hard to use. Xero really made accounting easy and they've kept improving the product over the years. Definitely a market leader.

Cons: oh gosh - I wish the Xero UX designers could work on improving Microsoft products as well. So many companies could learn from Xero about great customer experience.

Overall: It makes our accounting breeze and our accountants can just simply access our accounts online.

Very strong solution for small to medium-sized businesses - fantastic for eCommerce

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -Ability to encode in bulk
-Assigning users to specific, very defined roles
-Amazing multi-currency support, and implementation of said feature for tax calculation
-Customizable reports

Cons: -Importing limit of 1,000 transactions per statement is a bit unfortunate
-populating database with many, many contacts and transactions significantly slows down loading of reports, accounts
-No ability to backup reports
-No ability to remove payment links from online invoices

Overall: Wonderful for customizable reporting and tax software irrespective of location - can be customized for Canada, US, AU/NZ and many locations with great accuracy. May need to consult tax consultant to optimize setup for one's account.

Keeps our books balanced.

May 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: We use this to manage all of our POs, invoicing, and bookkeeping. Keeps us organized, and we like how we can quickly pull reports.

Cons: Some of the bank connections are a little inconsistent sometimes, and it would fail to connect or pull data, pretty frustrating when we need to get stuff done.

Xero fails to listen to it customers

May 12, 2018
2/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: I love almost everything about Xero like Bank feeds Online anywhere access Auto superannuation payments

Cons: They don¿t care about you once you sign up !!! No attachments for purchase orders or quotes Can¿t print from web have to print to PDF . It would be nice to ha e both options

Capterra-loader

Solid accounting software

May 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Well built. Easy to use. Easy to learn. Bank feeds are super easy to use and save heaps of bookkeeping time. Reporting is awesome.

Cons: Some of the integrations are a bit buggy. Hard to tell where the challenge is - if it's a xero or the other app's issue, but it's important to test out the integrations well before moving ahead with the other app. Requires a third party payroll app which can make job costing cumbersome.

Overall: Easy business analytics.

One of kind accounting software

May 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Although it has some cons of the software, but i am using the same since several years, its pros overcomes all its cons

Pros: XERO is very smart and intelligent online accounting and book keeping software. Below are the features and pros of the software. Overall design and user interface is excellent. It some very useful features like auto bank statement upload, automatic back reconciliation, automatic bill payments, create purchase orders, multi Currency support with hourly foreign exchange rates etc. Whether its small business or mid size business XERO is one of the best software

Cons: Software is somewhat overpriced. QuickBooks online has also several more features that makes XERO a less competitive product. It has purchase order facility but has nkt facility to make sales order.

Great Value for Money, Accounting

May 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Made all our Accounting activities under full control and easy to manage, while providing better reports and Summaries.

Cons: Some more specifications should be added to cover more accounting utilities and gives better control on expences.

With Xero easily manage.

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: With Xero you can easily manage and keep track of income and expenses, whether your business or home, the most significant thing is that you can manage it from your phone. You can be sure that the data they register is completely safe. You can also obtain statistical graphs and it is very easy and recommendable if you are starting in the accounting area.

Cons: The use of Xero is recommended for those micro companies, and not for macro companies. From the rest, it seems an excellent tool to start the administration of a company.

Overall: It is an excellent software that makes the accounting process much easier.

Great accounting and invoicing software.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The reporting and accounting is really great and helps us keep our books in order for managing the cashflow for our business.

Cons: The invoicing didn't offer subscriptions at the time, which was unfortunate, but the accounting is well worth the cost of this software.

Xero Integration

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: Its the best you will find, make sure you do give it a try once.

Pros: If you want Xero Integration then why not go for Fynsis SuiteCRM which is one of the worlds leading SuiteCRM. And full-fills all necessity requirements of customer.

Cons: The only cons which can be taken as pros is that it's very cheap and affordable. Actually there is no cons in this .

One of the best invoicing apps out there

May 06, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Its design and ease of use. After having tried at least 10 different accounting software options, Xero remained a favorite. Apple users will definately appreciate it even more.

Cons: it would have been particularly helpful if the inventory features related to the items we actually sell with these invoices was a bit more evolved. Minor details that could make our job easier. At the end we decided to pass to a different software for this reason.

Really intuitive and easy to use bookkeeping software

May 05, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It software users friendly and quite intuitive when it comes to managing it in the accounting book. So, I like it and I use it with some of my clients

Cons: It is not very easy to configure and does not allow personalization of the dashboard, such as available and useful information that can not be shown by this limitation

I used Xero for reviewing clients' invoices and checking our collectibles.

May 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I used to be the marketing and accounts assistant for Expert360, and use Xero together with our accountant based on Pakistan. Xero makes it easy for us to send an invoice to our corporate, medium and small business clients. It allows us to view the overdue invoices, which enables us to follow-up on those payables. We were able to see the money that we had collected and the money that still needs to be collected. It also allowed us to track the payables to our consultants. Over all, Xero is an easy-to-use accounting software. It's user-friendly functions and features allows you to instantly view the cash flow of your business.

Cons: One thing that I noticed on the platform is it doesn't allow to create multiple entries from one company. Like we have client A and they have lots of projects with us. We wanted to create like client A1, A2, A3 in the contacts info so that we know who's the one in-charge for each project. But our accountant told us that it would appear in the invoice as client A1, A2, and A3 in the invoice instead of just client A only. He said it would create confusion on the person in-charge for the payments since it's not their usual company name. We contacted Xero about that and they said they will work on the feature and hopefully it will be added in the future. Where you can entire Client A with someone as the contact person and Client A with someone as the contact person. The last time I know you can really just create one contact entry for each client.

Used by my accountant to help clean up the reporting for my business.

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The obvious plus to Xero is that I'm able to access both accounting and inventory management in one place. It's simple and works well with the Profit First system.

Cons: Although the inventory management integration exists, it doesn't do everything I hope it will. This means that I will have to look elsewhere for an exhaustive inventory management system.

Pretty great

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We have our accounting team using Xero to keep track of purchases, number of assets and really keeps us all in line when it comes Tax time or audits. It is a very easy going system and helps with keeping the books straight without much of a headache!

Cons: When we switched over to Xero it was a bit of a pain as not everything imported correctly and there was some manual work that needed to be done to get everything in line.

Easier than Quickbooks!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how user friendly the software is and how clear it is to see the variou information I want and need to use.

Cons: There is a leraning curve if you have used Quickbooks, but it is well worth it. I wish it was possible to move more than one-year of books for free from Quickbooks to Xero.

Decent Accounting Platform

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The system is pretty intuitive. There are a few issues but overall it is an easy platform for non accountants to use.

Cons: While intuitive for the most part the areas where it is not intuitive can be really hard to fix. The data importation is not the best. When you get an error it does't tell you why.. so it takes forever to fix it.

Overall: Automation for accounting.

Capterra-loader

Everyone recommended Xero - I *almost* agree with them.

May 01, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Lovely look and good integration with other cloud apps. Lots of accounting features I don't really need just yet.

Cons: Bank reconciliation was a real pain. 1) My bank could not allow a direct upload, 2) the csv file needed a lot of editing. 3) still lots of duplicates

Overall: Bookkeeping

Capterra-loader

good accounting platform for small businesses

Apr 30, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros:
I have tried many accounting platform and this is very good, although I prefer another one in specific. If you are a small company, this software adapts very well to you

Cons: I worked very well, although there are many things that did not adapt to our company. It's a good platform, we had few problems

Capterra-loader

This is the perfect solution to any medium sized firm, with an assurance of accurate accounting data

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Xero gives me the peace of mind knowing that i can easily customize the quotes and invoices to suite my business needs. The fact that i can automatically export and import files is an added advantage.

Cons: I haven't experienced anything i would say i least like about this software. I believe its cost matches the features and functionalities.

Overall: Easy to use and seamlessly integrate with other programs, am assured of the value for my money

Great accounts for business

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the way xero integrates with lots of other programs, so you can easily connect your bank account, sales channels, inventory management and alaylitcs software. With all these integrates the work load is reduced considerably, making it feasible to do day to day book keeping as you go without hiring a specialist.
The product is constantly growing with new integrations and reports added, you can also directly post VAT returns and other official filling to HMRC from inside the app.

Cons: I would like to see a full function smartphone app and native desktop app. At the moment the iPhone app allows limited functions but you have to go to the web app to get all the real functionality.

Very simple and easy to use accounting software.

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like Xero for its simplicity that I can teach any person without accounting background to maintain the book.

Cons: I don't like the fact that we are limited to 100 names in tracking. We are always in pursuit of new projects and therefore to keep track of project expenses is very important. Due to the limitation of # of names in Tracking, I am afraid we will have to switch to Quickbooks if and when we reach over 100 names in tracking. Customer Support is not in existence if you want to talk to a live person.

Overall: I am able to maintain simple accounting on a simple software.

Capterra-loader

Xero is by far one of the best online money tracking tools

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and the cloud based capabilities that have allowed me to take my bookkeeping business on the road while I travel.

Cons: The only downside is a lack of phone support but that being said their email support is very quick and when needed support has hopped on a call with me when emails weren't cutting it.

Great feature but terribly overpriced

Apr 27, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Very easy to use, functional for even the most basic user, and the bank feed/bank reconciliation feature is fantastic

Cons: I cannot understand for the life of me how the Plan structure works. starter with 1 employee and then if you have even one other person employed (even a casual admin assistant for a couple of hrs a month) the Plan fee is per month.My work around is a /mth subscription (12mths 50% off)with Quickbooks and just use it for payroll and for the <30mins it takes me to do a payroll journal each quarter, I get to save per year. Xero - how about you give small business a bit of slack and at least allow for more than one employee on the Plan. I'd pay it.

Capterra-loader

It took some getting used to, but I like it

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are 2 things I really like about Xero. First is the ability to import and export just about anything you can think of. The second is the ability to customize many of the features, especially the invoices and quotes.

Cons: Xero is not your traditional accounting program, so it does take some getting used to. The user interface is nice once you are familiar with it, but everything is not where I would expect it to be after using accounting software for nearly 30 years.

Capterra-loader

Straight Forward Accounting For Small Business!

Apr 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Peace of mind knowing that Xero is market leaders in the cloud accounting space and also knowing that this platform was created for small to medium-sized enterprises like mine. You can't really put a price on that.

Cons: Bank feed functionality is prone to be a bit fiddly. Overall you are still best to put this powerful package in the hands of someone who has some basic accounting knowledge to get the best out of it. I don't like to fiddle with things like this.

Overall: Peace of mind knowing accounts are dealt with by leading company in the space.

Capterra-loader

Simple tool for accounting

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to track invoices and bills in one spot, ease of use with my accountant and bookkeeper .....

Cons: The software doesn't track each job report for my building company, well this is what my accountant tells me.

Capterra-loader

Better than most

Apr 24, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the robustness of the software and the ability for the free trial. Definitely helped when looking to choose which accounting software was going to be the best fit for me.

Cons: I did not find it very easy to navigate around. Seem a little clunky to me and could do with a better UI and UX but I also am not an accountant.

Very capable accounting for small businesses

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Xero is an awesome accounting app, whether you're a sole trader or a small business. Integrations with a number of payment processors makes getting paid easy and unlike a couple of other accounting apps, we found it pretty straight forward to handle both client consulting projects and keep track of all of our ecommerce and info product sales.

Cons: No real drawbacks so far. Had to brush up on some accounting basics to get the ledgers working the way we wanted to, but that was more our lack of knowledge than any shortfall in the product.

My experience has been great. Xero easily allows me to manage my company's books.

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can do EVERYTHING from Xero -- run payroll, pay taxes, track income and expenses, run reports, etc.

Cons: Xero is occasionally "down" and I am without access. These occasions are infrequent, but seem to happen when I need access the most.

Overall: Xero saves me time and effort, as I don't need separate accounting and payroll software. It's easy to use and saves me time.

A good and useful accounting software that allows multi-party usage

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Able to easily work with my tax consultant to get a good idea of my cash flow both in and out with regards to my new e-commerce businesses, and work out my tax reports. Able to add any number of users. Plus the platform is easy to use and understand for everyone concerned, and it is all cloud-based and online.

Cons: I wish the paid plans would be made still slightly cheaper. Because for accounting software, at their core, the functions are simple. Most people do not really need many complicated features.

Overall: Allows multiple users on an easy-to-use online platform.

It was easy to setup for someone with bookeeping experience and it is very basic software.

Apr 23, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It can sync with many 3rd party software apps. It has very beautiful invoice theme to look professional. It's easy to setup out of the box and just great for startup companies who doesn't use sales order feature or back order feature. Very simple to generate invoice and get paid via online.

Cons: The software doesn't have sales order feature which makes it pointless for companies that does do back order tracking. It's not meant for companies that sell many products. You will have to purchase or subscribe to 3rd party software that is much more intuitive.

Xero for Small business is a great way to afford your own accounting software

Apr 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used Xero for 3 years now. With a free trial and then a discounted first 6 months, Xero makes it easy to try out. Xero is web-based so for a small business owner who may need to access it from anywhere, this is the way to go. Xero can log in to your bank and make entering transactions and reconciling your bank statement a breeze. I highly recommend Xero for anyone who has a side-business or small business.

Cons: The reporting features on Xero leave something to be desired, but basic functionality is there. Also, the bank log in feature does not work with every bank, so check with your bank first. I actually switched banks to make it available.

Overall: It allows me to log in from anywhere and complete transactions or check my accounts.

Great software

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Xero helps to manage my accounts efficiently, they have lots of features and helpful support staff. Highly recommended.

Cons: Slightly costly, however it makes up for this with lots of features and by saving me a lot of time with quick reconciling.

Just the best accounting/bookkeeping software for today.

Apr 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Online intelligence modern accounting software , a lot of integration, very good customer service. It's gold standard.

Cons: Global edition for Canada... It is a little bit expensive for Canada market. Bank feeds for Canadian banks some times not working.

Overall: Online accounting it's a future...

Easy when simple tasks are concerned but it gets complicated if something is not correctly synced.

Apr 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use (most of the time)
Graphical interface
Ability to access
Most transactions are easy and far to enter.

Cons: If things there is syncing issues or any other thing that goes wrong beyond the ordinary, it is almost impossible to fix.

Learning to use it by request of the accountant

Apr 19, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The accountant asked me to start using Xero to integrate their services with mine, it has been very useful for bank reconciliations and reports. The possibility of accessing the information in the mobile app is great. In general very good program.

Cons: It is a bit difficult to handle and does not support other languages besides English, that makes everything a bit more difficult. Another detail that I find annoying is that the app for Android is not as good and could improve to be as complete as the iOS app

Overall: The option to receive payments is very useful and the integration with other programs speeds up the work and saves time. In addition, the information is transparent and verifiable easily and on any device.

Capterra-loader

Productive but lacks a few customisation features

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Simple user interface and supports local payment methods like PayFast for South Africa and did not have to spend much time teaching people how to use it as it is dead easy, and the reporting is simple and straightforward

Cons: Not much stuff to customise. I ditched Zoho for Xero, it works but a lot of features that other accounting softwares have they do not have, like custom URL, limited custom fields, e.t.c

Plus most of the software that integrate with Xero to make it better cost a fortune for small businesses

Overall: Ease of use

Easy to use from a user standpoint. Accountant uses the software and my interactions are easy.

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great cloud based service for accounting, uptime has never been an issue. Easy to interact from in terms of expense reporting. Software always up to date, no compatibility issues like with quick books.

Cons: I don't have anything bad to say about the software. It is competitively priced and does a good job plus has useful integrations like Bill.com.

Really helpful cloud based accounting tool

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: It allows me to do my accounting from anywhere. It also allows my bookkeeper to collaborate from anywhere as well.

Cons: There's not much I don't like about it. It works great for my needs and is fairly easy to use. You just need a basic understanding of accounting principles or else it might trip you up.

Capterra-loader

Great administrative platform

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love it, since I can carry out the inventory of my company without needing it to be very large, and Xero facilitates me and reduces the administrative time in a very efficient way

Cons:
The costs may increase if you use a lot of features. So you would start to discard tools if you do not have the budget

Capterra-loader

Good All Around Alternative To Quickbooks

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Much easier to use than Quickbooks but still provides powerful accounting and bookkeeping features. Also offers more integrations than Quickbooks, which tends to wall off their software for the most part to keep you in their ecosystem. Provides a good balance of invoicing, expense tracking and accounting capabilities.

Cons: For some reason they still lack recurring payments on invoices, which keeps me using Freshbooks for invoicing. While it's easy to use, if you have never used accounting software, there is still a learning curve involved.

Overall: Powerful accounting software but still relatively easy to use compared to other accounting software, They also have a large ecosystem of 3rd party integrations.

excellent application to manage finances

Apr 13, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The best thing about this application is the easy way to use it and its set of features can help close vital accounting barriers

Cons: Some users believe that the multiple currency function of Xero could be stronger, which could affect companies that operate internationally.

Overall: You can manage invoices and payments through spending programs to see cash flow (one of our favorites), as well as create professional invoices and receive automatic updates when viewed.

Xero has been a wonderful system to manage our clients' books!

Apr 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software has been very easy to use and is visually appealing. I've been able to navigate within the system seamlessly.

Cons: Setting up new clients in the system is a little cumbersome. Could have been slightly simpler. Overall, not a bad process though.

Xero is a great tool for managing clients' books!

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I appreciate intuitive nature of the software the most. It did not take me long to learn how to navigate my way through the system.

Cons: I think it's a great software system. I have no complaints at this time with the functions I use Xero for.

Overall Excellent

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Xero is Cloud based accounting software and it makes job so much easier. I can access anywhere and no need to worry about backup or losing data. And it does auto fill most of columns and sections if transactions are regular ones.

Cons: The only downside is the cost. We had to use multi-currency functions and it is only available on top tier subscription which is quite costly.

Overall: Easy of Use and Access from anywhere, no need to back up and can invite many users to participate.

Finally accounting software that doesn't suck!

Apr 10, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Xero has become very powerful but its still pretty easy to use and navigate around. Reporting is powerful and useful.

Cons: The UI is looking a bit dated now but it is accounting software after all so I guess best not to complain! it works well!

Capterra-loader

excellent system

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: very easy to use, allows to create reports adapted to the needs, has a panel with very useful information that can be customized and best of all allows to work collaboratively with multiple users and different levels of access

Cons: it is very difficult to review and correct any problem with poorly registered operations because it blocks access to certain accounts that after a migration can have errors, many times it is necessary to eliminate many operations to correct a single error and does not allow us to make a backup

Xero has been a great tool as an accounts package and very easy to use.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has a large range of features from reporting, payroll and expense claims procedures. The system can generate VAT returns easily and had a wide range of bank feeds. Both of these things are so good at cutting down time it takes to complete processing.

Cons: There are some instances where the costs can add up depending on what features you want. Using payroll, projects and many bank feeds can start to increase the monthly cost.

Concerns with Xero

Apr 10, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: We've been using Xero for about two years now. There have been a few hiccups along the way but for the most part things have been ok. Recently however, we've had a problem with our bank feed uploading into Xero in order to reconcile transactions. We first encountered this issue on 2/10/18. We informed Xero and they said they would look into the issue. A couple of weeks went by without hearing anything about the feed working as it should. We contacted them again and they said they were still working on the issue but that we could manually download the transactions ourselves in the meantime. Today is 4/10/18 (2 months later) and they still have not fixed the issue. We are still having to manually download these transactions ourselves in order to reconcile our bank accounts within the Xero software. I spoke with Xero this morning and they still do not have a timeline for when this will be fixed. They said they use an outside company to perform the importing of bank feeds functions and that they are not responsible for it not working. They said when we signed up for the Xero service we were informed about the possibility of the feed possibly cutting out at some point in the fine print (terms & conditions). They refuse to issue any sort of refund for their monthly service during this time of inconvenience because they say the bank feed import function is a free service offered by a third party. The problem we have is that Xero is marketing this service as part of their overall monthly service package which you assume is really included in your monthly service fee you pay to them. When it doesn't work they take no accountability for it not working. We think it's very deceptive for them to market a service (bank import functionality) to prospective buyers, which you assume is included with your monthly service fee, but then take no responsibility for it not working when things breakdown. We believe they do this to gain a competitive advantage over other companies like Quickbooks. Instead of just charging for the bank import service which would increase their monthly service fee and make them less competitive on a price basis with their competition they artfully setup their service to be able to offer a more competitive price but not assume any of the responsibility when the service doesn't work as expected. The general consumer doesn't think to put this deceptive tactic together when they sign up for the service and Xero assumes once they have you onboard you'll deal with the issue until they can get it fixed because switching accounting software companies at a later date is extremely inconvenient.

Pros: The service accomplishes most of what it was intended to do albiet at a bit of a learning curve for the new user.

Cons: There is no customer service support number to call. Bank feeds do not work properly. IOS app is mising some functionaility

Missing basic functions

Apr 09, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: "Beautiful" if that matters for accounting. Marketing and graphics look nice. Basic financial reports possible.

Cons: No notes on invoices or PO's. No down payments or deposits. Horrible to use Docx format. Does not support anything the most basic differences in user roles or access. No changes in years.

Quickbooks competitor

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: When Quickbooks is ruining everything but you know you need some sort of accounting software, XERO is what you are looking for.

Cons: The pricing is setup differently and can be more expensive then the competition from the get go. There arent as many integrations either.

Runner up to Quickbooks, simple and effective for varying business sizes.

Apr 08, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great customer service when setting up and processing payroll. Competitive pricing compared to other accounting software. You can share access with others to collaborate for budgeting and control their level of access. Free 30 day trial! 24/7 support.

Cons: Slight learning curve. My state is included (Texas) However payroll is only available in 37 states.

Useful accounting software saves me lots of time

Apr 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: The time I save by using Xero is really priceless. It helps me keep on top of all my financial requirements .

Cons: As per a lot of cloud based software Xero can be very slow to load sometimes which can be very frustrating

Glad we switched from QBO

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Xero provides a simple and quick setup. We we're coming from Quick books Online and had to convert some older bank statements to import into Xero. The entire process took around 2 weeks to migrate the data.

Cons: Xero has it's limits, as with any program. I wish the pricing was a little friendlier but you know... also, we use their API to automatically push data into the program creating estimates and invoices. Sometimes adding discounts creates discrepancies. Lastly, you can provide clients the ability to pay online by means of Stripe or PayPal but they only have the option to pay in full -it is not possible to receive a deposit without creating multiple invoices.

Xero does everything I need it to do

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Xero is easy to use, well laid out and is perfect for my small business. It makes working with my accountant so much faster and easier.

Cons: Can't think of any, it does everything I need and so far I haven't found it lacking in any functionality.

Accounting made simple

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Xero has the capabilities to meet all the bookkeeping needs for businesses : detailing income ,expenses ,payroll (in some locations ) ,invoicing .The design is super smooth and Xero works great on mobile ,which makes it even more convenient

Cons: Customer Service has room for improvement. You should also probably look somewhere else for your inventory listing needs .

Great community, strong integrations, not sure about "beautiful"

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Lots of integration into apps & services I use everyday. Simple to setup links to Stripe, PayPal, etc. Intuitive reconciliation workflow.

Cons: BLUE! Everything is blue! It's depressing! Can be challenging to setup if you're not an accountant, could really do with a Wizard for small business owners that helps capture common scenarios eg: partnerships, SMSF, etc rather than relying on my accountant to pretty much make it up their way as we go along.

Easy Accounting

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Easy enough to use, self taught. We had an accountant and he could not believe I was self taught and never used the product before.

Pros: Easy to use, good value, numerous reports you can run, integrates with other programs seamlessly. I like being able to cut checks straight from the program and the ease of reconciling my account.

Cons: I can not think of anything I do not like. It is very efficient and there are many things you can do in the program.

Largest community of connected apps

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best thing about Xero is that if ANY accounting software (for a small business) has a connected app it will be Xero. We were able to connect signature software to Xero. Also, you don't need to pay for expensify if you have Xero, as it already has that functionality.

Cons: Xero is aimed at Accountants and so for very small business owners (who don't have an accountant) it might not be ideal. If you fall in this bucket I'd recommend Hurdlr.

Great, intuitive and easy to use bookkeeping software, lacking for accountants, NO customer services

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: For bookkeeping, small and medium-sized businesses this software is a dream. It is the most intuitive and easiest to use of all the accounting software that we reviewed. As an accountant, it is easy to fix user errors and mis-postings. There is a proper audit trail and safety checks built in. There are so many time-saving features like find and recode, repeating bills/invoices/journals, bank rules. The move toward AI is exciting too.

Cons: The reports aren't GAP or IAS compliant so it is no good for reporting, final accounts production or tax. To get accountants interested and recommending Xero in the early days, they promised accountants that Final Accounts Production and Corporation Tax software was in their development queue but it never materialised and they burnt a lot of bridges with accountants when they announced that they had dropped FAP plans. This is why Quickbooks are getting such a big foothold and stealing market share from Xero.

The software is expensive for what it is and you can get a lot more and better for your money with FreeAgent and QuickBooks.

The biggest let down for Xero is that there is no telephone support, at all. Not even call back. You have to email and if you are on the opposite side of the world from New Zealand, it can take a full day to get an inital response and if there is any misunderstanding or info required, it can take days to get your problem resolved. This is really useless and a deal breaker for serious businesses.

Another major failing in Xero is the number of times that the Bank Feed just doesn't work. This is outwith Xero's control and so it can often take months to resolve. This is amateur and best and negligent at worst.

Overall: It is so easy to use but support has to come from Accountants who are not customer service or techies and who are not adequately compensated for their efforts. It is enjoyable to use and definitely does the basics very well.

Capterra-loader

Fantastic cloud accounting solution - very easy to migrate to - simple to integrate payment gateways

Apr 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Quick and easy to setup and migrate existing accounting system to. Simple integration of third party payment processors so that payments can be made directly from emailed invoice. Nice set of customizable reports. Quickly create repeatable invoices and send payment reminders. Integrate bank feeds directly from most banks to speed up bank reconciliation. Well supported product.

Cons: Sometimes bank feeds are problematic but this is mainly due to the bank. Not too much to complain about.

Easy to use.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: XERO is very easy to use , provides a nice and clear menu to help you select what you want, very fast search, edit, alarms, connectivity, history. It is a valuable tool, in every aspect.

Cons: I have not noticed a disadvantage until today and I have been using it for more than 2 yeaars now. I am not sure, however, about my backups. I suppose they keep backups!

Overall: Ease of use, clearly structured menu, cost efficiench.

Capterra-loader

Extremely User Friendly!

Mar 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The software is exceptionally easy to use and setup without necessarily having an accounting back ground. The fact that it integrates to so many third party applications is another factor that I really enjoyed.

Cons: I had some issues with integration to banking feeds due to digital signatures - but I think this is more a limitation with the bank that Xero.