# Page 28 | Xero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 28 - Is Xero the right Trust Accounting solution for you? Explore 3296 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120109/Xero/reviews --- Xero 4.4 (3296) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 28 - Reviews of Xero ## Showing most helpful reviews Showing 676-700 of 3296 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MK Marcus K. Managing Director Marketing and Advertising Used the software for: 1-2 years ### "Switched from Quickbooks and never looked back" June 26, 2023 4.0 We use to run a service-based marketing agency and most of my time using it is spent invoicing and checking P&L reports. Does both of those things very well. Pros Really easy to set up and use with some smart features to make things quicker to repeat Cons Since onboarding just over a year ago, there have been a lot of changes in the interface. I'm sure they are positive changes but it has made getting used to things slower as they seem to be constantly changing Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We changed to new accountant who recommended we switch to Review Source MD Michael D. Director Accounting Used the software for: 2+ years ### "Xero Cloud Accounting" February 9, 2021 5.0 I have used cloud accounting since they launched in the UK around 2012, it is in my opinion the best cloud accounting platform for small businesses. Pros The ease of connecting your business bank account and quickly getting your financial and business data in order. Cons The payroll module is functional and great for smaller businesses, however other more specialist payroll software providers are better suited to managing larger payrolls. Alternatives considered [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Reason for choosing Xero Ease of getting data in and out of and the simple interface made it the best choice. Review Source SKH Sandi Kate H. Tourist Park Owner Hospitality Used the software for: 2+ years ### "Praise for Xero" June 13, 2023 5.0 Not having to store paper receipts is fabulous, as is making things so much easier for our Accountant. Pros Our PMS is compatible with and automatically reconciles our income. The time it takes me to reconcile our bank accounts is minimal and I love that repeat payments can be automatic and invoices received by email to be stored in Xero. We do not use the invoicing or receipt functions as that is already handled within our PMS. Cons Having a hard time going back to the next draft invoice after approving one, should be easier. Review Source VR Verified Reviewer Business Analyst Computer Software Used the software for: 6-12 months ### "user interface" December 16, 2022 4.0 overall, it allows me to better manage my accounting and to always have an eye on my cash flow Pros the user interface of the product is quite good, the financial report feature has a slightly more understandable overview than other software. Cons the price aspect is a bit to be revised downwards to allow a larger community of users to adopt this solution Alternatives considered [Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/)[Indy](https://www.capterra.com/p/187441/Indy/) Reason for choosing Xero the user interface is quite easy to handle Review Source MS Mark S. Technical Manager Facilities Services Used the software for: 6-12 months ### "Xero Deployment" April 16, 2024 4.0 In general, is good cloud accounting solution which is many times easier to maintain than Sage. Pros The speed of setting up the company and linking the bank. The online banking we use is not the easiest however, had this covered. Cons You cannot fully delete archived Invoices which can cause conflicts if you import old invoice numbers. We had a clash of new system and old invoice numbers and this caused problems with having to credit. It would have been easier if the invoice number could have just been edited. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) The new job management software we deployed connected to via an API. Review Source Ryan W. Owner Accounting Used the software for: 2+ years ### "Best accounting software for mid-sized businesses" January 9, 2018 5.0 Pros is very intuitive and easy to use. As an owner of an accounting company focusing on bookkeeping, I use Xero exclusively. The other competitor in this arena is QBO. While their functionality and integrations are similar, Xero excels with amazing customer service, a more solid platform (they have been in the web-based game longer) and ease of use. All of my clients that have used both prefer Xero as well. Intuit is too large a company and you get thrown around when you have questions. Xero customer services is friendly and quick. They are honestly a pleasure to work with. Cons The major drawback to is their reporting. QB has better reports for various needs, as an accountant. Xero is slowly improving but it has been a very, very slow process. Sometimes this can be infuriating. Their free internal payroll platform is lacking a bit as well but I haven't compared it to QBO. It works but I prefer to use Gusto with the automatic sync for my clients. Review Source CL Christopher L. Director of Finance Computer Software Used the software for: 2+ years ### "Easy to use, powerful" June 13, 2023 4.0 Overall has offered everything I've needed to keep the financials for a $7m business. Pros is feature packed, but can still be used by inexperienced small business owners to get their books done. I find it more intuitive than Quickbooks Cons Customer service can be lacking at times. Review Source NG Nidhi G. Finance Manager Hospital & Health Care Used the software for: 2+ years ### "Nidhi Gupta" October 11, 2023 5.0 Very efficient and user friendly Pros How easy it is to use and the interface is very user friendly.How easy it is to even chalk up financial statements for year-end. Cons There is nothing that I dislike at the moment. Review Source MS Mark S. Director Accounting Used the software for: 2+ years ### "Xero" April 22, 2021 5.0 Wow. Wow. Wow. I could state this over and over. Compared to other products, this one really excels far beyond any other similar product Pros would have to be the absolute lifeline of our business. Each and every product they create is something that saves us time and adds to our bottom line Cons There is not much that I could state that I do not like about - if I must state at least one thing, then it will be the difficulty in changing devices for 2FA Alternatives considered [MYOB Acumatica](https://www.capterra.com/p/179531/MYOB-Advanced/) Reason for choosing Xero There was no comparison to make Switched from [MYOB Acumatica](https://www.capterra.com/p/179531/MYOB-Advanced/) There was no choice. went full cloud and MYOB stayed static Review Source BLM Brent Lionel M. Co-Founder Internet Used the software for: 1-2 years ### "I used Xero for reviewing clients' invoices and checking our collectibles." May 5, 2018 4.0 Pros I used to be the marketing and accounts assistant for Expert360, and use together with our accountant based on Pakistan. Xero makes it easy for us to send an invoice to our corporate, medium and small business clients. It allows us to view the overdue invoices, which enables us to follow-up on those payables. We were able to see the money that we had collected and the money that still needs to be collected. It also allowed us to track the payables to our consultants. Over all, Xero is an easy-to-use accounting software. It's user-friendly functions and features allows you to instantly view the cash flow of your business. Cons One thing that I noticed on the platform is it doesn't allow to create multiple entries from one company. Like we have client A and they have lots of projects with us. We wanted to create like client A1, A2, A3 in the contacts info so that we know who's the one in-charge for each project. But our accountant told us that it would appear in the invoice as client A1, A2, and A3 in the invoice instead of just client A only. He said it would create confusion on the person in-charge for the payments since it's not their usual company name. We contacted about that and they said they will work on the feature and hopefully it will be added in the future. Where you can entire Client A with someone as the contact person and Client A with someone as the contact person. The last time I know you can really just create one contact entry for each client. Review Source SH Sam H. Business Owner Accounting Used the software for: 2+ years ### "You can't beat Xero!" June 19, 2023 5.0 Pros I love how user friendly is. All my clients pick it up so easily after minimal training. Cons A couple of niggling issues like Credit Notes not appearing on the reconcile page but that is in the process of being sorted I believe Review Source NM Nceba M. Accountant Staffing and Recruiting Used the software for: 2+ years ### "A straightforward and brilliant Accounting and Bookkeeping Tool. " February 26, 2024 5.0 I can easily generate financial reports with .It is simple to create and send invoices with Xero. Pros With , I can easily generate employees payrolls.I can easily execute complex accounting and bookkeeping activities with Xero.It enables me to track and manage expenses.It is simple to pay and track budgets with Xero. Cons simplifies accounting activities hence I lack anything to complain. Review Source SB Sean B. Finance Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Support if dreadful" January 7, 2021 2.0 I cannot recommend this product, if you needed to contact support for an urgent request you are more than likely going to be left completely unoperational. Pros An easy to use software that provides good basic features. Software is usually trouble free. Cons Customer support is virtually non existent. You need to navigate to an online form and once submitted you wait with no acknowledgement that your request has even been received. Wait time is measured in days - 3 days it took before our last support request was answered and then it was obvious the support case worker had very little understanding to the issue raised which. A relatively support Reason for choosing Xero Easier to use than similar priced products and cheaper than the next tier of higher end products Switched from [MYOB Acumatica](https://www.capterra.com/p/179531/MYOB-Advanced/) Payroll in MYOB has many bugs - for example holiday pay is calculated as a full 2.5hrs for every employee even if they only worked for 1hr creating incorrect holiday leave balances. If you are not aware of this as an employer, you end up overpaying your employees and reporting incorrect leave balances on their payslips Review Source Iván G. Desarrollador Web Full Stack Computer Software Used the software for: 1-2 years ### "Xero Facturacion por E-mail" December 1, 2022 5.0 Bastante buena. El precio del producto es mas caro que otro software que use anteriormente pero sus herramientas lo valen por completo. Pros Es facil de usar ya que el diseño es bastante limpio e intuitivo. Las herraminetas son muy faciles de ubicar. Cons Al principio si no tienes mucha experiencia se pueden cometer errores con la facturacion por e-mail Review Source TD Teri D. Owner Information Technology and Services Used the software for: 6-12 months ### "Xero made starting off doing my own accounts easy!" September 28, 2023 5.0 integrates with our existing ticketing/job/CMS software which means we no longer have to double handle invoices created in our CMS into an accounting program. It was easy to learn, easy to use and has made keeping track of all the Accounts side of the business so much easier Pros The interface is easy to use, intuitive UI and their help guides are brilliant. Having an accountant that also uses the software means end of year, Tax returns and all other "Money" aspects of the business runs smoothly and because I can do so much of it myself my accounting bills are way lower than I had expected. Cons Their support isn't always helpful. Especially when it comes to email delivery issues. And proper formatting options in the invoicing section to have our emails line up better with our branding would also make a huge difference for us. Review Source bP brant P. president Media Production Used the software for: 1-2 years ### "Please please let one person read this review and pass on this software" July 18, 2017 1.0 I stopped the service and they kept all my company information and accounting details for the entire year. They wouldn't let me access them unless I paid. That's right THEY RANSOMED me for my own accounting info. Since it's only a web based program, if you don't want to pay anymore, you don't get to access any of your data. Isn't that fun. Sure you can export and document with everything crammed in there, but you can't use it easily or transfer it seamlessly to quickbooks etc. And the other issues: the interface is lousy. Their transaction recognition is really bad and their rules don't work very well. So if you are like me and have a lot of credit card transactions, good luck, cause you'll be at the screen for hours. I could go on about how it won't recognized the payee from the bank account line because it thinks it's the reference line etc, but you should never have to learn this for yourself. Be warned. The reporting is a joke. An absolute joke. You spend all month or year inputting data and then you want to go pull up some reports to see how everything is... well sorry you can only use their pre-designed reports with little or no customizable function. Want to pull income and expenses for specific categories and accounts... nope sorry, you can do specific accounts or categories or accounts, not both. Infuriating to say the least (this is why I decided to stop using) There is literally no customer service. That means literally. None. You cannot get anyone on chat or phone. The only thing you can do is email and wait. No real-time interaction. Pros the colors were nice. It's pretty cheap. The bank accounts seem to refresh 50% of the time. The name is easy to remember Cons \* online based so they keep you information of you cancel service BEWARE \* transaction recognition is terrible - you'll spend hours entering the same transactions \* Reports are non-customizable and basically useless \* Customer service does not exist. Literally does not exist. No possibility of realtime help under any circumstances. Review Source FC Flavio C. Team Lead Accounting Insurance Used the software for: 2+ years ### "Xero Review" September 26, 2023 4.0 My overall experience was really good. We are currently moving out from because we overgrown their features and capacity but for small business, this is a very software. Pros The ease of use is the best feature for me. Finding reports and now with the reworked reports section, you can customize the report almost the way you want. Cons What I least like about is after the new reporting tool was implemented, even though, it brought a bunch of good features, the reports have no option to run separate reports to invoices/bills in different currencies. Review Source VR Verified Reviewer DIRECTOR Consumer Goods Used the software for: 2+ years ### "Seems Simple" May 27, 2024 5.0 Fantastic software and I've recommended it to many friends. Pros I'm not a figures person, but really does make things simple. Cons Could be a bit cheaper, but that said it is a quality product. Review Source SD Selcuk D. Finance Director Investment Management Used the software for: 2+ years ### "A Financer's Review" December 8, 2022 5.0 I have had a positive experience with . It is a great tool for managing finances and staying organized. Pros With , I have been able to easily manage my finances, track income and expenses, and stay organized with its simple and intuitive interface. The reporting features are great, and the ability to connect to my bank accounts is a huge plus. Cons One downside to is that it can be a bit pricey for small businesses. It also lacks some more advanced features that more expensive accounting software offers. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) is the superior choice for budgeting and financial management compared to its alternatives. It is easy to use and has a wide variety of features. Additionally, it has great reporting capabilities and the ability to connect to your bank accounts. Review Source AC Anthony C. University Intern Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Xero, the complete accounting solution for small businesses." May 4, 2023 4.0 As an IT intern, I got the opportunity to use to manage the accounting and payroll for a small business project in my university. In my experience, managing the small business finances with Xero has shown to be an effective and user-friendly option. Our institution gained a lot from the tool's capacity to be customized to meet our specific needs and from having the chance to collaborate online with other team members. Pros is a comprehensive online accounting tool that offers a wide range of features for the financial management of small businesses. With Xero, users can manage invoicing, purchasing, inventory, payroll, and more in one platform, making financial tracking a breeze. Additionally, Xero offers an intuitive and user-friendly interface, as well as the ability to customize the tool to meet the specific needs of each business. Cons is a powerful and effective accounting solution, however it might not be appropriate for all types of businesses. The tool's learning curve might be steeper than anticipated for some businesses, and the platform might not be scalable enough to meet their demands as they expand for new businesses. Switched from [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) would be preferred above these alternatives since it provides a wide range of functions at a fair price and its intuitive and user-friendly interface makes it accessible even for those with little accounting experience. Review Source MA Munubi A. Mechanical Engineer Transportation/Trucking/Railroad Used the software for: 2+ years ### "Xero review 2024" May 7, 2024 5.0 Overall saves us time through intergration with payroll and POS systems. Pros I like the dashboard which can quickly reconcile transactions,see what current bills needs to be paid and see where we are at on invoicing potential members not forgetting how easy it is to use this platform and the pricing is budget friendly for small and big organizations. Cons To be honest I have not encountered any cons I like how modern and user friendly it is. Review Source RG Richard G. Managing Director Mining & Metals Used the software for: 6-12 months ### "Better functionality elsewhere" May 19, 2021 3.0 Very poor. My expectations were high after all the good things I had heard about this software but my experience was so bad that we migrated (for the second time) to QBO. It also has issues but there is great support and maybe they will make some of the changes we have requested? Pros was recommended by our accountant and I assumed , incorrectly, that the account worked closely with the software. They do at the enterprise level with P&L, BS and ATO annual returns but not at the day-to-day transaction level. Cons Certainly not best-of-class and we ditched it after 6 months and switched to QuickBooks Online. is simply not designed with small business needs taken in to account. Delivery dockets, which the majority of small service businesses use every day, is clumsy and very inefficient. Customer service is non-existent. You can post issues on XERO Central to your hearts content but there is no interest and less action. Alternatives considered [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/)[Reckon One](https://www.capterra.com/p/154538/Reckon-One/) Reason for choosing Xero Accountants recommendation which was a poor one! Review Source BH Ben H. Director Construction Used the software for: 2+ years ### "Xero software " July 28, 2022 5.0 When familiar with the basic setup, is very easy to use, however, it allows users to expand their depth of knowledge within the accounting section of a business and run useful reports to track the inner working of a business. Pros is very easy to use and allows us to save time and money running our business. Cons We don’t really have anything bad to say about . Reason for choosing Xero Not applicable Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Our new accountant uses . Review Source GQ Giuseppe Q. CEO Marketing and Advertising Used the software for: 1-2 years ### "Easier to use compared to quickbooks online" August 11, 2023 5.0 Pros I like that in one software, I can take care of quotes, invoices, and bookkeeping. It also has so many functionality that I can do all the bookkeeping by myself and I save on hiring any bookkeeper Cons I wish it was easier to integrate WordPress and for my website subscriptions. It would be great if the system could automatically generate invoices and send them to customers upon purchase. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Xero Price and functionality Review Source Angelique K. HR & Operations Marketing and Advertising Used the software for: Less than 6 months ### "Xero - fast, simple and a great product " September 4, 2022 5.0 Overall I highly recommend this software if you are a small or medium business and looking for something to manage your finances, billing, quoting and payments through then is one of the best on the market. Pros The best thing about is just how many features are packed into it but also how simple and easy it is to use. Having used very complicated chunky systems, Xero was a breath of fresh air. It has been created with the user in mind and ensuring that it’s simple but does everything a billing software needs to. Cons I really can’t think of anything I didn’t like about it could maybe use better chat or phone help options for troubleshooting. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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