# Page 5 | Xero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Xero the right Trust Accounting solution for you? Explore 3290 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120109/Xero/reviews --- Xero 4.4 (3290) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 5 - Reviews of Xero ## Showing most helpful reviews Showing 101-125 of 3290 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GL Gus L. CFO and Principal Engineer Research Used the software for: 6-12 months ### "QB Desktop replacement" June 11, 2025 3.0 Reasonable QB desktop replacement Projects require highest pricing Expense itemization rolls into one expense and not separate, as in airfare, seats, etc. Pros Nice web interface, dashboard tunable Easy to find entries and make bulk adjustments Easy reconcile and bank feeds Cons No way to use Labels Limited tracking categories Not integrated with invoicing systems like ipp.gov No way to generate travel expense report using labels Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Xero Less expensive than cheapest Netsuite offering Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) QB Online is useless, Intuit customer support was terrible, and costs were ridiculous. Review Source ES Ethan S. Accounts assistant Accounting Used the software for: 2+ years ### "Zero - a great piece of software" July 25, 2025 5.0 Zero has been my favourite software for a long time, because it was easy to use and create reports. It was also easy to resolve mistakes. Pros Zero is a very well designed software which is easy for the customer and accountants with many reports that are easy to use. Cons It can take some time to understand some of the reconciliations as there are multiple ways to receipt and pay invoices when not too simple. Review Source BL Beverley L. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Mostly easy to use" June 19, 2025 4.0 Mostly easy once certain things have been explained by my bookkeeper but difficult to learn through the online help Pros Intuitive operation and the lay out is very easy to navigate. The payroll system is updated regularly with new legislation Cons Do need some knowledge of book keeping. I have a bookkeeper who works with me and i find there are some things i cannot do without her help Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Sage was very complicated to use and expensive Review Source LM Leisa M. Assembly Construction Used the software for: 2+ years ### "Construction Company review" April 9, 2025 5.0 Experience has been really good, the only part i don't like is that when you have an issue you have to go to all the forums and not able to chat to customer service. Pros I like how integrated is with other programs, banking systems etc. Cons Nil at this point of time we don't have any issues. Alternatives considered [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) Reason for choosing Xero Myob seemed a bit too complicated for our needs. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) We needed a more comprehensive system to use Review Source AP Adam P. Head of procurement Construction Used the software for: 6-12 months ### "Good system" December 8, 2025 5.0 overall is a quick and effective tool for the accountants and people who calculate month end figures and balance sheets. for accounts team who process the invoices if the scanner doesnt read them correctly it can be tricky. Pros the ease of use, it is quick and easy to process invoices and calculate the vat at the end of each month for our accounts. Cons sometimes the OCR reader/scanner doesnt read the entire invoice meaning that you have to manually pick out parts of the invoice and input yourself. Review Source RH Russ H. Director Computer Software Used the software for: 2+ years ### "8 out of 10" December 30, 2025 4.0 is a decent accountancy system that helps in all aspects of your accounts. It is especially useful for Vat. Pros is a great system with great functionality, especially for the small to medium sized businesses. Cons The user interface is not too friendly, especially for none Accountants but this is not a major issue. Review Source VD Veronica D. Administrator Marketing and Advertising Used the software for: 1-2 years ### "It has been great software for payroll." April 1, 2025 5.0 My experience so far has been great. Amazing software for payroll and financial management. We mainly use it for administrative expenses, not to receive payments, but we can see ourselves using it in the future. Pros It is very easy to use, and it has everything you need to run a payroll properly. I have been using it for a couple of years and it has been great. Cons I wish they had video tutorials on YouTube when you first set it up. It can be quite tricky and complex for beginners. It takes time to get a hold of all the feautures. Alternatives considered [Sage Sales Management](https://www.capterra.com/p/153130/Forcemanager/) Reason for choosing Xero is better; I find it easier to use and Im more confident handling it. Review Source KK Kaya K. President-CEO Accounting Used the software for: Less than 6 months ### "Who knew Accounting could be fun?!" June 30, 2025 5.0 Professional, educational, and fun! Do you look forward to learning how a software can save you time and money? Then you too need to go from to Hero Pros So many editing and customization options with easy to use functions. Zoom trainings and one-one support for half the cost of QBO Cons So far I can't think of anything. I really, really wanted to find some reason to not switch, but at this point it's a no brainer Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) The cost, the tech support and overall functions and customization options Review Source FM Fiona M. Director Marketing and Advertising Used the software for: 2+ years ### "Xero has Xero Problems" May 22, 2025 5.0 Overall I’m happy with this program to manage the financials for my business. I’ve had no problems with integrations or giving access to others. Pros Easy to use and setup with a lot of detailed help documents. The integration with the ATO is super useful and it saves me a lot of time otherwise spent on lodgements. Cons It’s a bit pricey if you want to add fairly simple features on like multi currency or superannuation payments. Alternatives considered [Rounded](https://www.capterra.com/p/172907/Rounded/) Reason for choosing Xero is better for companies with wages and payroll and to lodge activity statements etc. Switched from [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) integrates with more systems than MYOB and is so easy to use and setup especially as a small business without a dedicated bookkeeper. Review Source Rodrigo T. Director of Cyber Security Telecommunications Used the software for: 2+ years ### "Clear and timely accounting." January 10, 2025 4.0 is an excellent tool that has allowed me to manage my department's expenses in a transparent and orderly way in simulation projects, prevention exercises and detailed analysis. It has allowed me to pay vendors and reimburse expenses for services such as security consultants, incident response companies, relocation of response teams to different geographical areas, mobilization teams and replacement of damaged infrastructure, etc. Pros It allows me to manage my department's accounting in real time, giving me a clear and up-to-date visualization of expenses. It helps me a lot in generating reports with balance sheets and cash flow to reliably assess profitability and make better decisions in the future. Cons Customer support is slow and limited, we have solved problems before getting a response. Review Source FS Faizan S. Payroll Manager Accounting Used the software for: 2+ years ### "Great software and easy to use" August 24, 2025 4.0 Great overall, very easy to use software with various features. Also helps with journals each month and subsequently accounts productions directly from wages control accounts. Pros Payroll processing was very easy to use and efficient. Extremely user friendly and informative every step of the way, ensuring all compliance is covered. Cons It can be somewhat stagnant at times in terms of the lack of colour and user interface. Perhaps an update could be done to combat this. Alternatives considered [Bright](https://www.capterra.com/p/126242/BrightPay/) Reason for choosing Xero The client specifically requested zero as he was also familiar with using this before with a different company. Review Source RM Ron M. Director of Custom Home Design and Construction Construction Used the software for: 2+ years ### "Easy construction accounting." August 4, 2025 4.0 streamlined financial work time and improved project budgeting with clear, easy-to-understand reports in my pocket. Pros simplifies invoicing and payment tracking, and it's convenient to manage our finances anywhere. Cons Customer service is good but sometimes not that timely, and inventory features can be a bit overwhelming at first. Review Source AW Alison W. Owner Accounting Used the software for: Less than 6 months ### "Still new and learning" July 8, 2025 5.0 I am enjoying the experience with . I was able to set up my company correctly with the guided set up, I did when creating my bank account did not set up properly but was able to easily reverse entries to process correctly through the bank feeds available. That was my mistake completely. Pros Ease of use with the program, I was able to go in with no applicable knowledge and use the program with basic clarity. Cons I have not really found any issues as of yet, and have recommended the program to others over social medias. Alternatives considered [Zoho One](https://www.capterra.com/p/166175/Zoho-One/) Reason for choosing Xero Ease of use and pricing. I received a 90% discount for the first year of service. Review Source Response from Xero July 9, 2025 Hi Alison! Thank you so much for taking the time to share your experience with Xero. We're really glad to hear that you found Xero easy to use right from the start. We really appreciate you recommending Xero to others, word of mouth means a lot to us. If you ever have questions or need support down the line, please don't hesitate to reach out. We're here to help! MK Michal K. IT engineer Education Management Used the software for: 1-2 years ### "Solid choice for the business" January 17, 2026 5.0 Pros It is very intuitive, ease to use for everyday work. We use it for payroll, invoices, financial reports, tracking expenses. Cons The only disadvantage so far is that sometimes it is hard to find some reports, for example remittance advise Review Source EC Ewan C. Billing and Accounts Administrator Telecommunications Used the software for: 2+ years ### "Invoicing and reconciliation made easy with xero." July 3, 2025 5.0 It’s helped us minimize any delays in customer payments and has made month-end reconciliation far less stressful. Pros For day-to-day billing, bank feeds, automated reminders and customizable invoices speed-up the process. The dashboard provides an easy look at what is already paid, pending or overdue. Cons The reporting is not as comprehensive as we might want, especially for more telecom-specific metrics. Review Source WJ Will J. Director Food & Beverages Used the software for: 2+ years ### "Xero review " August 9, 2025 4.0 Good initially, but I had a lot of issues with square integration and the cost got too high in the end. Pros Ease of use- it’s very approachable for a business owner with only a little bit of experience in bookkeeping. Cons The price was high, and it was still climbing incrementally. It just isn’t competitive with other products in the market anymore Review Source EH Erin H. Google Ads Specialist Marketing and Advertising Used the software for: 2+ years ### "Hassle-free small business accounting in one place" April 16, 2025 5.0 Pros As a sole trader, I appreciate quick and easy (and professional-looking) invoicing and quoting. I like how I can reconcile transactions in from my bank feeds and set up recurring bills -- so I do not have to stress / waste time searching through everything and compiling all the docs I need come BAS or EOFY tax time, as everything is in there! I used to use spreadsheets, Xero has saved countless hours and hassles dealing with that. Cons It's mildly annoying that when I started with I was on such a good price - I don't use it for all that much besides what I've said in this review -- and there have been a few price hikes that seem steep, and I'm a bit stuck now because all my data is in here! But... the convenience is worth the price, at the moment. I wonder if they know that they really have people and am a tad worried about future price hikes... Review Source NS Natalie S. Senior immigration Advisor International Trade and Development Used the software for: Less than 6 months ### "Accounting is made easy" December 10, 2025 5.0 Pros offers 30 days for trial where you're able to explore all features of this tool and you are able to learn how it's feature can be used for accounting. You can export reports about sales and expense. Cons is perfect and i have no challenges about it since i started using therefore i just recommend it. Switched from [Zoho Invoice](https://www.capterra.com/p/163114/Zoho-Invoice/) has more features compared to zoho invoice Review Source RP Robin P. Director Facilities Services Used the software for: 2+ years ### "Great Value for Money accountng/bookeeping software" May 16, 2025 5.0 Very positive. It is a very robust piece of software that does averything that I need it to do Pros Widely used by accountants but simple enough for lay people. Intuitive enough to use qithout training Cons Multi factor authentication login each time is frustrating but ultimately secure Review Source VR Verified Reviewer Editor Automotive Used the software for: 1-2 years ### "Xero Review for a Non-Profit" November 4, 2025 5.0 is highly recommended for any non-profit or membership-based club that prioritizes user-friendliness and fast bank reconciliation. Pros Easy to use for our volunteer-run car club. The two best features for us are: Unlimited Users: This is absolutely essential. We can grant access to the committee without having to share credentials or worry about security. Bank Reconciliation: The automated bank feeds and reconciliation process makes matching hundreds of annual membership renewals easy. Cons The biggest drawback for a volunteer-run club is the customer support structure. does not offer a dedicated phone support line. Review Source OO Oyekanmi O. Asset Manager Machinery Used the software for: 2+ years ### "What You Ought to Comprehend About Xero Before Purchase" January 16, 2025 5.0 Pros accomplishes all accounting needs such as automating repetitive tasks such as AP, AR and GL. Cons To be honest, is flawless since it suits all my online accounting needs. Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) FreshBooks mobile application on my iPhone hangs a lot when creating tons of invoices. Review Source MM Melanie M. Treasurer Non-Profit Organization Management Used the software for: 1-2 years ### "Ease-of-use, value and features make this a no-brainer choice!" August 14, 2025 4.0 Overall has been excellent for our non-profit. Easy to use and a LOT of features for the price make this a no-brainer. Pros Great value and customer support. Pretty comprehensive functionality even at the most basic level. Our organization doesn't need as much as provides and we are pleased with everything that we use. The bank downloads are probably one of the best and most underrated features. Cons The UI is a tiny bit clunky--most notably the "check writing/entering" functionality comes to mind. I look forward to the new dashboard updates that are forthcoming. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Xero Value and ease of use. Feature-richness and functionality. Review Source LM Laura M. Marketing Consultant Marketing and Advertising Used the software for: 1-2 years ### "Bookkeeping with ease" December 7, 2024 5.0 is such as easy platform to use. Having used most of the other big name competition programs, Xero by far is the most intuitive and allows me to automate a lot of repetitive tasks and keep on top of my financial position. I love the fact that I have have my Accountant looking at the account at the same time as me so we can review things together over the phone or zoom. Pros does everything I need it to and helps me stay in control of my finances as I can see real time data of income and expenses and I always feel in-control. Cons Cost is probably the main thing. The limits on the lowest plan are tight for a freelancer- as I often have more bills than the allocation, but don't need anything else in the next plan up. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I found QuickBooks was just not working for me. It didn't have the functionality that I needed in the entry level plans so when it was a choice of upgrading or moving- I chose to move to which I already had experience with and was able to provide all of the elements that I needed. Review Source RV Robert V. Bookkeeper and Owner Food & Beverages Used the software for: 2+ years ### "Nice reconciliation features, but expensive for small businesses" January 19, 2025 2.0 has Frustrating customer support reps at times. Like many companies, they will send you a template response with whatever they think your issue is when they skim your support request. Frequently, you have to tell them to actually read your message carefully so that they realize you have an unexpected problem and don't need a useless "support article". These guys have also frequently been raising their prices constantly. Banking integrations frequently stop working. Pros Ease of reconciliation, imported transactions from integrations with other platforms (when it works). If you have many users, does NOT bill by the number of users. So, costs may be relatively low for a large organization. Cons Constantly increasing prices, integrations with banks and other accounts don't always work and break fairly frequently. Customer support will frequently try and tell you that they won't help you with your request at all and to "talk to an accountant" even when you're asking them regarding how to do something with their software. If you are a smaller company, the plan pricing is quite expensive, since the minimum plan for a functional business is relatively expensive and they don't care whether you have one user or 100 - they charge the same. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing Xero Quickbooks had been problematic for a previous employer of mine Review Source JI Jack I. Consultant Information Technology and Services Used the software for: 6-12 months ### "Good but must try harder..." January 3, 2025 5.0 Overall, I used on a day to day basis, but begrudged using it. The interface just doesn't help when you are trying to find things and reports etc, the only good part for me that I really enjoyed using was the receipt upload and expense management side of things. Sadly though, this wasn't enough for me to stick with Xero and I ended up moving away. Pros Has all the features you would expect from an accounting platform. Cons Clunky to use, interface needs work to be more streamline and to enable you to make less errors. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Xero At the time seemed the better option, however I did end up moving away from and instead moved to Quickbooks. 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