# Page 22 | Xero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 22 - Is Xero the right Trust Accounting solution for you? Explore 3269 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120109/Xero/reviews --- Xero 4.4 (3269) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 22 - Reviews of Xero ## Showing most helpful reviews Showing 526-550 of 3269 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BW Bennett W. Director of Operations Financial Services Used the software for: 2+ years ### "Online Accounting Software: Xero" July 30, 2023 5.0 It makes it super easy to carry out daily accounting tasks. Pros It’s been over ten years now ever since I implemented Xero.It allows me to automate over 86% of manual repetitive accounting tasks such as billing, invoicing, AP and AR. Cons Xero pose no flaw whenever I turn to it at workstation. Review Source MS Mark S. Technical Manager Facilities Services Used the software for: 6-12 months ### "Xero Deployment" April 16, 2024 4.0 In general, Xero is good cloud accounting solution which is many times easier to maintain than Sage. Pros The speed of setting up the company and linking the bank. The online banking we use is not the easiest however, Xero had this covered. Cons You cannot fully delete archived Invoices which can cause conflicts if you import old invoice numbers. We had a clash of new system and old invoice numbers and this caused problems with having to credit. It would have been easier if the invoice number could have just been edited. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) The new job management software we deployed connected to Xero via an API. Review Source Amanda D. Key Account Manager Hospitality Used the software for: 2+ years ### "AP and AR Automation System" June 13, 2022 5.0 Recurring billing and expense reporting. Pros Xero offers unlimited accounting tools at affordable rates unlike alternatives. I like that Xero matches POs, accounts and invoices to detect disparities when paying vendors. Cons I have never come across any issue and I regularly use Xero. Review Source JB Jen B. Finance Machinery Used the software for: 2+ years ### "Disappointing" June 28, 2023 1.0 it used to be 9/10 but is now a 0/10 Pros There is nothing I can recommend now unfortunately Cons It used to be better than it is with all the new reports and updates. It is now very unfriendly for the user and the reports are no longer compact for the computer screen. Reason for choosing Xero Ease of use Review Source kW karl W. Business and Change Manager Retail Used the software for: 2+ years ### "Great software for SMB" November 9, 2022 5.0 We came to Xero from Sage and has changed the way we manage our accounts, and helped the team be more productive. Pros customer service is great, even for an SMB like ours, we get good response times and knowledgeable people. the system is very easy to use and has great functionality for managing our sales and supplier invoices so that we can keep track of our cashflow accurately. Apps library is great and has everything that we need. Cons certain functionality around automation and AI is not there but can be added via connected apps. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Xero Allowed for a more flexible account and functionality was better than other solutions and better connected to other apps and services Switched from [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) needed more functionality and fewer manual processes Review Source VR Verified Reviewer Finance Manager Computer Games Used the software for: 2+ years ### "Reliable bookkeeping package for low-transaction-volume businesses" October 14, 2022 5.0 Pros Xero is incredibly easy to pick up and use, even with little training. There are countless articles and forums online, so any question and process can be understood very easily. The reports and transaction listing are easy to navigate, though you have to manually adjust a lot of settings every time (ie the setting are not carried forwards, despite having default reports set). The bank reconciliations are easy with direct bank connection (except for Credit cards, which have to be imported manually). The ability to set up rules makes reconciliation really quick and easy. The STP compliance is made super easy and seamless. Cons Some of the new reports, while looking pretty, lack the functionality of the old reports, which have now been removed. One of the key missing functionality is being able to compare projects across one period. The foreign currency gains and losses are also hard to navigate if you use it. Xero is still recording FX movements from a bank account that has been closed for multiple years. Overall, if you need to do any analysis, budgeting and deep dives into your data, you will be doing it outside of Xero. Review Source JV Jon V. Owner Construction Used the software for: 2+ years ### "As Long As You Know What You Are Doing" August 22, 2023 3.0 Pros As long as you know what you are doing, Xero is an okay platform. Cons Customer support is terrible. Do not plan on getting any help if you have any questions. If something goes wrong, you will just have to deal or figure it out on your own because offers no help. I have been using Xero for several years at the advice from my accountant. At this point, I am counting down the days until I can get rid of it and move on to another software strictly due to the lack of customer support when something goes wrong, which it always does. Integration with other Software is mediocre at best. Not a lot of companies know about Xero and do not integrate with Xero. This is where all the issues come in to play because when you can not get connected or have any support to contact to get answers, nothing really works well.Very disappointed in the customer support. Looking forward to going back to QuickBooks. Review Source EM Emily M. Collections Manager Financial Services Used the software for: 2+ years ### "Xero Survey" August 22, 2023 5.0 Financial management.Inventory control.Billing and invoicing. Pros I am able to automate complex repetitive access tasks such as billing, invoicing, AP and AR with Xero. Cons I was experiencing few bugs on my mobile application before updating to the current iOS 2023 version. Review Source EH Eric H. General Manager Group Finance Mechanical or Industrial Engineering Used the software for: 2+ years ### "Accounting and Bookkeeping Made Easy" May 15, 2022 5.0 Excellent and couldn't recommend more for start ups. Pros The simplicity of the entire Xero offering cannot be beat. The user interface is just so intuitive and helpful we really enjoy it. Payroll and bank reconciliations are a breeze. Cons The major drawback is limited inventory functionality as well as the inability to split POs once goods are received. Xero is great for digital companies but manufacturers or goods based companies will need bolt on solutions. Alternatives considered [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/)[QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[Sage X3](https://www.capterra.com/p/213927/Sage-X3/) Reason for choosing Xero It was just the simplest to use and the most attractive price-wise Review Source LM Leanne M. MD Staffing and Recruiting Used the software for: 2+ years ### "Easy to deploy and use providing you have basic book-keeping knowledge" March 31, 2021 5.0 Solid and simple cloud accounting solution that is easy to navigate and customise. Great that our external accountants and legal support can access online as they need. Seems to be continuously evolving and its reassuring to see ongoing development of the product. Pros Customisable dashboard is a time saver and ability to customise templates helps with consistency for our company branding. Customisation of user permissions means the bonus of staff being able to enter their own expenses which is a further time saver. Being able to work across multiple currencies now is a plus, albeit I wish we could manually adjust exchange rates being used. Cons Many advanced features that are standard for longer established accounting software solutions are available, but as "bolt on" packages, so costs can escalate quickly if you need full "bells and whistles". Customer service response can be very slow compared to other cloud software providers we use - in the beginning they were responsive for engagement but over time they're clearly pushing all customers towards getting answers from their user community and/or through the Q&A section. I appreciate that customer service probably don't want to be wasting time with queries better addressed by professional book-keepers or accountants, but in our instance, as "advanced users", our customer service queries tend to be related to technical challenges with the product. It would be great of Xero could analyse the types of queries coming from their customers and perhaps have a priority helpline on offer for "low maintenance" subscribers. Alternatives considered [Quicken](https://www.capterra.com/p/151854/Quicken/)[Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)[QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Reason for choosing Xero Felt more user friendly, especially for team members who, at the time, had limited or zero accounting knowledge Review Source NB Nicole B. Accountant Accounting Used the software for: 2+ years ### "Beautiful Software" August 28, 2023 5.0 Great software Pros Xero is easy to use and shows great potential to small business with ability to provide usefull information in an easy to use format Cons The bank screen is a little narrow and I would like the option to have more than 10 items on the screen at one time Alternatives considered [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) Reason for choosing Xero Familiarity with product from prior workplaces Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) To streamline reporting Review Source TH Tania H. Assistant Accountant Medical Devices Used the software for: 2+ years ### "Xero - The new word for easy accounting for small business. " January 10, 2023 4.0 The capture of documents and bank integration is a huge plus for this business. Overall the I have had little frustrations with Xero and found it easy to use. Teaching myself most of the processes and was able to find "how to do" articles for the any help that I required. Pros What is good about this program is that I found learning a very quick process, with no training I could navigate through modules and figure out "how to" with ease. The delivery of invoices into the system is an awesome feature, emailing these to the program itself saves on the need to keep paper base filing as these can be stored on the system. The bank statement integration is great for reconciling against purchases and income. The favourites in the reports section is good to go to the reports I need quickly. The Payroll function is also quite easy to use. Cons For a small business software package there is not much wrong with the program, maybe some navigating issues with having to loop through menus to go back to one step but this is minimal compare the pros. The General ledger reports and transactions is something a small business would hand over to an accountant so maybe make it more user friendly to someone use to using larger systems and not so simplified. Review Source PB Peter B. Owner Design Used the software for: 2+ years ### "Xero is made for accountants and not small business or tradies." October 29, 2020 3.0 Xero is quick to reconcile but so are the other brand options. I am making a lot of money for my accountant because I always need to ring and get help. Pros Easy reconciliation but this is a feature of most brands now. Cons Reports are impossible to configure and source the data I need. The layout is poor and not user friendly. The technical terms used are common to accountants but make no sense to small business operators. The online help is useless and takes forever to get a response. Feature requests are ignored and not even responded to. There are other brands that offer a much easier user interface and at a fraction of the cost. I was forced into XERO as it was the only brand my accountant would support. I have to ring the accountants for help all the time who change a fortune for simple advice. Every feature I need is an extra add on charge. The remember me at login does not work and I have to waste time with 2 step login every time I leave the computer for 5 minutes. XERO does not work well on the tablet. The bank feeds do not deliver all the transaction data detail and its very difficult to identify some businesses. Memorizing transactions and splitting purchases is a real time-waster. Alternatives considered [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Reckon One](https://www.capterra.com/p/154538/Reckon-One/) Reason for choosing Xero I was forced to use it by my accountant who would not support the other brands. Review Source Sarwat Mahdi H. Social Media Manager Information Technology and Services Used the software for: 6-12 months ### "Best for Managing your Finance" December 24, 2022 5.0 Overall, we are happy and delighted to use this software. This helps us to grow our business by time to time by managing our financial expenses. Pros Xero makes our life easier by managing all the financial reports together. We can easily audit our financial reports with just a click of a button. Cons Some features are very hard to use. So we had to hire expert to use this software. Review Source PC Paul C. Managing Director Consumer Goods Used the software for: 2+ years ### "Super Simple Accounting Software for Small to Medium Sized Businesses" September 15, 2019 5.0 As a small business our main priority is to keep our monthly book keeping tasks simple and quick. Since moving to Xero from MYOB we have found a significant reduction in our book keeping time input. We are NOT accountants or book keeping experts and Xero as an accounting system has definitely made this part of our business much more efficient. We are guided by our accountant as how best to use the software and have been able to develop a simple client - accountant relationship with Xero being the main conduit of information between us. Pros As a small business we found Xero to be a simple and very cost effective solution for all our accounting - book keeping needs. Xero is very easy to set up with your accountant and reduces the time you need to spend on book keeping tasks each month. With automatic bank feeds the time we need to reconcile our accounts each month is minimal. The audit trail features mean any issues that arise can be quickly found and fixed. Being able to notate any transactions enables our accountant to quickly respond to our queries. As a small business keeping our external accountant costs down is very important to us and by using Xero means the time our accountant has to actually spend on our accounts is less and therefore so are the invoices we receive from him! Cons Some of the automatic accounts Xero suggests you reconcile to are not correct so it is important to double check each transaction before reconciling. We had issues setting up some of the automatic bank feeds and still have one bank account that will not process the feeds so we need to enter those transactions manually. When uploading a file of transactions we also had some issues and found it quicker just to manually enter them into the software. Alternatives considered [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) Reason for choosing Xero N/a. We were using MYOB and on our accountants advice we made the switch to Xero. Switched from [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) We found MYOB to be very time intensive on our part. As non booking experts our accountant recommended we make the switch and set up automatic bank feeds which we did. It has improved out book keeping efficiency tremendously. It has also saved us money in software costs and we don't need to be constantly ringing our accountant for help in reconciling transactions. Review Source NR Noxolo R. Student Accounting Used the software for: Less than 6 months ### "Perfect features of Xero" December 26, 2022 5.0 I enjoyed using Xero so much, as I used it for Auditing purposes for my university work; the software made it easy for me to complete all the work and review it. Pros I love the pricing and that small and large business could use the software. I also liked the reports feature, as it makes it super easy to track for one to choose the message that they would like to run, and the reconciliation is super easy and saves a lot of time. Cons I struggled a little bit with making the difference between inventory management/inventory control. I found them super basic, wish they could be improved. Review Source DS Deanna S. Director Marketing and Advertising Used the software for: 2+ years ### "Fantastic for a Variety of Businesses" June 30, 2022 5.0 Xero has been absolutely fantastic, their support is wonderful, I highly recommend. Pros I really like the ease of use, the visual aspect is appealing as well, the dashboard is customisable and very easy to see exactly what you'd like to have right where you need it. Cons The templates are a little bit clunky to try to change for invoicing and quoting etc. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Ease of use and wayyy more straightforward! Review Source WH Waquas H. Finance Manager Automotive Used the software for: 2+ years ### "Best Accounting software for startups" September 14, 2022 4.0 We save a lot of time with Xero as it is easy to use and meets our reporting requirements Pros \-Easy to set up and good customisation for Chart of Accounts -Great integration with other tools to support payments, reporting, and AP/AR -Smooth user experience and strong knowledge base Cons \-Foreign currency reporting can be complicated, i.e. on bank reconciliations you have to manually search for foreign currency bills to match against the bank transaction. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Xero Better rating and user experience Review Source TK Thomas K. Group Finance Manager Financial Services Used the software for: 2+ years ### "Thomas Review" July 4, 2023 5.0 A great experience for small businesses that want a good, easy product Pros It's a great product that's easy for small businesses to use. It's smart and intuitive, and makes for a good accounting experience Cons It's limit is that it can only be used for small businesses. It doesn't have consolidation features, and can only be used for single businesses at a time/ Switched from [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) It was what my firm used Review Source SK Scott K. CFO Marketing and Advertising Used the software for: 2+ years ### "Best Account Software for the Money" June 30, 2022 5.0 I would recommend this to all small businesses, best value for the money. Pros Low cost, connections to banks, and credit cards are where it really shines. Cons The reposts need work. More customization, more options. Get down to more details. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing Xero Low cost, connections to banks, and credit cards are where it really shines. Review Source Samuel O. Financial Analyst Financial Services Used the software for: 2+ years ### "Xero Review" June 22, 2022 5.0 Purchase order management. Budgeting and invoice customization. Pros Xero makes it seamless to carry out accounting procedures through automation. Cons Xero has never disappointed even on a single instance while using it. Review Source AA Ashlea A. Sales and Marketing Specialist Financial Services Used the software for: 2+ years ### "QBOA Alternative: Xero" August 2, 2023 5.0 AP, GL and AR automation. Pros Xero saves time by automating over 80% of manual accounting tasks from AP, billing, invoicing and payroll procedures. Cons Mobile App used to lag a lot mainly when loaded with tons of data such as invoices before they updated the version on iOS. Review Source KS Karen S. Financial Officer Non-Profit Organization Management Used the software for: 2+ years ### "Every Small to Medium size Business should be using Xero" September 27, 2023 5.0 I can pull reports on so many things, I just love this software. Pros The Reconciliation feature is what brought me on board. But I love everything about Xero. I have yet to find a reason to not want to use Xero. Cons I have yet to find a reason not to want to use Xero. I am constantly telling others to sign up for Xero. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Xero's reconciliation is better/easier. Review Source Sara B. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "Xero is great since it simplifies the accounting reporting process" February 12, 2023 5.0 The ability to keep tabs on 1099 forms and information on subcontractors is a great addition. With many permission tiers, an online accounting software is a great asset. It's incredibly straightforward to switch jobs. The time-tracking features are fantastic. Because of its user-friendliness and simplicity, Xero is a breeze to train new employees on. Pros That Xero streamlines the process of generating financial reports like P&Ls and balance sheets is a major plus in my book. Cash flow can be monitored and controlled with little effort. This application is helpful since it makes it simple to keep tabs on and organize spending. Xero appears to make the task of reconciling bank accounts much less complicated. Cons The use of tracking categories is a necessary evil in the projects module. It would be great if the projects section was integrated with other apps, such as Expensify. Having various rate cards within the projects section would also be helpful. Switched from [OnPay](https://www.capterra.com/p/167109/OnPay/)[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/) One of the most significant differences is that we don't all reside in the same geographical area. With three offices, it was imperative that the company adopt a cloud-based accounting solution. Xero's features are comprehensive enough to meet our requirements. Review Source ES EmmaLee S. Sales and Brand Manager Wine and Spirits Used the software for: 1-2 years ### "Xero for dumies" June 29, 2023 5.0 Pros I like how Xero makes it easy for beginners and new people to do business and get started. There is lots of help and FAQ options for people making it easy to resolve issues. Cons The editing process for invoices and bills could be a little easier as well as more flexibility of editing the look of your invoices. Some features more tailored to WET and wine products. Reason for choosing Xero Integration abilities. Switched from [MYOB Business](https://www.capterra.com/p/183867/MYOB-Business/) For integration purposes. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.