PAT

HelpDeskAdvanced


4.5 / 5
2 reviews

Who Uses This Software?

HelpdeskAdvanced is a web and mobile based solution focused on allowing automation to facilitate and streamline customer service.


Average Ratings

2 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact PAT for pricing details
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows

Vendor Details

  • PAT
  • www.pat.it
  • Founded 1992
  • Italy

About HelpDeskAdvanced

Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet.


HelpDeskAdvanced Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

HelpDeskAdvanced Reviews Recently Reviewed!


Capterra loader

Simple and user friendly

Dec 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Thee web interface is accessible from multiple browsers and platforms . Also provides each operator with all the functionality and the tools needed.

The self-service mode provides a bit of help for technicians.

Cons: As any other helpdesk software, you need some time to configure. Not exclusive for this software, all are the same. You need a good planning stage and voila.

Overall: Easy to use, that's always good when helpdesk personal is young

HelpDeskAdvanced

Jan 27, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: HelpDeskAdvanced is very good for your job.

Cons: I don't like the fact it is not very user-friendly.