--- title: "HelpDeskAdvanced Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HelpDeskAdvanced Software - reviews, pricing plans, popular comparisons to other ITSM products and more." source_url: "https://www.capterra.com/p/120160/HelpDeskAdvanced/" page_type: "product" language: "en" --- # HelpDeskAdvanced Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) HelpDeskAdvanced ## What is HelpDeskAdvanced? Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet. HelpdeskAdvanced is a Service Desk solution, based on the principle of process automation, supporting the different strategic scenarios of service governance through the automation and enhanced configurability of IT and Business processes. ## What is HelpDeskAdvanced used for? [IT Service](https://www.capterra.com/it-service-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €1 Per Feature, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HelpDeskAdvanced?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.pat.eu&name=HelpDeskAdvanced) ## HelpDeskAdvanced Overview Updated August 2026 AI summary HelpDeskAdvanced supports businesses of all sizes with IT service management, customer service, and service desk needs through cloud and mobile deployment. It covers support ticket, incident, problem, and SLA management, while offering workflow automation, multi-channel communication, and a self-service portal. Optional AI Copilot, project management, and service catalog features help organizations tailor support processes and manage service delivery. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HelpDeskAdvanced 4.5 (2) VS. [4.6 (795)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price €1 Per Feature, One Time Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.6 (782) Value For Money 3.0 (1) Value For Money 4.4 (703) Customer Service 5.0 (1) Customer Service 4.5 (735) ## HelpDeskAdvanced alternatives Highest Rated [4.7 (145)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about HelpDeskAdvanced Overview ### What company size and specific industries is HelpDeskAdvanced built for? HelpDeskAdvanced targets small, mid-size, and enterprise companies that need web and mobile customer service automation. The vendor description does not name specific industries, so the product appears suited to organizations across sectors that want to automate support workflows and manage customer service through digital channels. Features and Usability ### What are the key features of HelpDeskAdvanced? HelpDeskAdvanced offers support ticket management, incident management, problem management, and change management for IT service workflows. It also includes a self service portal, knowledge base management, live chat, email management, and multi-channel communication, plus reporting and analytics, alerts and escalation, and mobile app access. Getting Started and Support ### What training and onboarding options does HelpDeskAdvanced offer? HelpDeskAdvanced provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars allow guided remote learning, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does HelpDeskAdvanced offer? HelpDeskAdvanced provides chat support for customers needing assistance. Support quality cannot be assessed here because no reviewer feedback about support is available, so only the listed channel can be confirmed. ## Features AI summary Based on 816 ITSM reviews Capterra reviewers highlight these features as the top priorities when choosing ITSM software: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) HelpDeskAdvanced supports **Support Ticket Management** and **Incident Management**, giving IT teams a clear way to manage incoming requests and respond to service disruptions quickly. However, it does not include **Asset Tracking**. Instead, it offers other important capabilities that reviewers also value, including **Service Level Agreement (SLA) Management** (**52%**) and **Problem Management** (**45%**). These features help businesses monitor service commitments, address root causes of recurring issues, and keep support operations organized, allowing teams to maintain service quality and improve response consistency. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Escalation System alerts about the need to escalate an issue or request Change Management Track and monitor efficient handling of all changes/transitions CMDB Configuration Management Database Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services HelpDeskAdvanced 27 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Change Management: Track and monitor efficient handling of all changes/transitions - CMDB: Configuration Management Database - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Email Management: Manage, store and organize emails within the system or via third-party apps - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 3.0 (1) Basic €1.00 Per Feature,One Time Value for money 3.0 (1) 3.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Agente servizio clienti Outsourcing/Offshoring ### "HelpDeskAdvanced" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 January 27, 2019 Pros HelpDeskAdvanced is very good for your job. Cons I don't like the fact it is not very user-friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Gerson M. IT Consultant ### "Simple and user friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2017 Easy to use, that's always good when helpdesk personal is young Pros Thee web interface is accessible from multiple browsers and platforms . Also provides each operator with all the functionality and the tools needed. The self-service mode provides a bit of help for technicians. Cons As any other helpdesk software, you need some time to configure. Not exclusive for this software, all are the same. You need a good planning stage and voila. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.