PAT

HelpDeskAdvanced


4.5 / 5
2 reviews

Who Uses This Software?

HelpdeskAdvanced is a web and mobile based solution focused on allowing automation to facilitate and streamline customer service.


Average Ratings

2 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact PAT for pricing details
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows

Vendor Details

  • PAT
  • www.pat.it
  • Founded 1992
  • Italy

About HelpDeskAdvanced

Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet.


HelpDeskAdvanced Features

Vendor has not completed this information.


HelpDeskAdvanced Reviews Recently Reviewed!


Capterra loader

Simple and user friendly

Dec 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Thee web interface is accessible from multiple browsers and platforms . Also provides each operator with all the functionality and the tools needed.

The self-service mode provides a bit of help for technicians.

Cons: As any other helpdesk software, you need some time to configure. Not exclusive for this software, all are the same. You need a good planning stage and voila.

Overall: Easy to use, that's always good when helpdesk personal is young

HelpDeskAdvanced

Jan 27, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: HelpDeskAdvanced is very good for your job.

Cons: I don't like the fact it is not very user-friendly.