--- title: "HelpDeskAdvanced Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HelpDeskAdvanced Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more." source_url: "https://www.capterra.com/p/120160/HelpDeskAdvanced/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # HelpDeskAdvanced Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) HelpDeskAdvanced ## What is HelpDeskAdvanced? Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet. HelpdeskAdvanced is a Service Desk solution, based on the principle of process automation, supporting the different strategic scenarios of service governance through the automation and enhanced configurability of IT and Business processes. ## What is HelpDeskAdvanced used for? [IT Service](https://www.capterra.com/it-service-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €1 Per Feature, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HelpDeskAdvanced?[Manage this product listing](https://www.g2.com/products/helpdeskadvanced/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HelpDeskAdvanced 4.5 (2) VS. [4.5 (526)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting Price €1 Per Feature, One Time Starting Price $89 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.5 (522) Value For Money 3.0 (1) Value For Money 4.5 (447) Customer Service 5.0 (1) Customer Service 4.5 (485) ## HelpDeskAdvanced alternatives [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,094)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about HelpDeskAdvanced Overview ### What company size and specific industries is HelpDeskAdvanced built for? HelpDeskAdvanced is designed for small to mid-sized businesses across industries that need a web- and mobile-based customer service system with automation. It suits teams looking to manage support requests more efficiently, regardless of sector, rather than organizations tied to a single industry or very large enterprise deployments. Features and Usability ### What are the key features of HelpDeskAdvanced? HelpDeskAdvanced offers support ticket management, incident management, and knowledge base management for service desk operations, plus workflow management and alerts/escalation for case routing. It also includes a self service portal, multi-channel communication, reporting/analytics, IT asset management, CMDB, SLA management, and mobile access. Getting Started and Support ### What training and onboarding options does HelpDeskAdvanced offer? HelpDeskAdvanced provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, webinars cover group learning, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does HelpDeskAdvanced offer? HelpDeskAdvanced provides chat support. No reviewer feedback about support experience is available, so the user experience around response times, helpfulness, or frustration points cannot be described from the catalog data. ## Features AI summary Based on 834 Workflow Management reviews Capterra data shows that buyers of ITSM software rank the following features as their top priorities: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) HelpDeskAdvanced supports **Support Ticket Management** and **Incident Management**, giving IT teams a clear way to handle service requests and respond to disruptions quickly. However, it does not include **Asset Tracking**. Instead, it offers **Service Level Agreement (SLA) Management** (**53%**) and **Problem Management** (**46%**), which help teams track service commitments and address root causes behind recurring issues, helping businesses maintain service quality and reduce downtime. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Escalation System alerts about the need to escalate an issue or request Change Management Track and monitor efficient handling of all changes/transitions CMDB Configuration Management Database Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services HelpDeskAdvanced 29 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Change Management: Track and monitor efficient handling of all changes/transitions - CMDB: Configuration Management Database - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Email Management: Manage, store and organize emails within the system or via third-party apps - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 3.0 (1) Basic €1.00 Per Feature,One Time Value for money 3.0 (1) 3.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Agente servizio clienti Outsourcing/Offshoring ### "HelpDeskAdvanced" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 January 27, 2019 Pros HelpDeskAdvanced is very good for your job. Cons I don't like the fact it is not very user-friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Gerson M. IT Consultant ### "Simple and user friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2017 Easy to use, that's always good when helpdesk personal is young Pros Thee web interface is accessible from multiple browsers and platforms . Also provides each operator with all the functionality and the tools needed. The self-service mode provides a bit of help for technicians. Cons As any other helpdesk software, you need some time to configure. Not exclusive for this software, all are the same. You need a good planning stage and voila. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.