Likelihood to Recommend:Not LikelyExtremely Likely
Pros: Thee web interface is accessible from multiple browsers and platforms . Also provides each operator with all the functionality and the tools needed.
The self-service mode provides a bit of help for technicians.
Cons: As any other helpdesk software, you need some time to configure. Not exclusive for this software, all are the same. You need a good planning stage and voila.
Overall: Easy to use, that's always good when helpdesk personal is young