---
title: "My LiveChat Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about My LiveChat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more."
source_url: "https://www.capterra.com/p/120249/My-LiveChat/"
page_type: "product"
language: "en"
---

# 

 My LiveChat Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

My LiveChat

## What is My LiveChat?

My LiveChat is a simple, clean, fast and most user-friendly live chat solution. Seeking a solution to close more sales online? Want to improve your customer satisfaction? My LiveChat is right for you.

## What is My LiveChat used for?

[Live Chat](https://www.capterra.com/live-chat-software/)

Top alternative

Featured

Overall rating

Based on 13 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

CA$99

Per User, One Time

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for My LiveChat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.mylivechat.com/&name=My LiveChat)

## My LiveChat Overview

Updated August 2026

AI summary

My LiveChat provides cloud-based live chat for small, midsize, and enterprise businesses seeking to manage real-time customer conversations on their websites. Key features include proactive chat, autoresponders, customizable branding, reporting, chat transcripts, and file sharing, with mobile access for agents. Its deployment supports teams aiming for faster responses, lead capture, and improved customer engagement.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### My LiveChat

4.3 (13)

VS.

[4.7 (24,196)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

CA$99

Per User, One Time

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.2 (13)

Ease Of Use

4.6 (16,456)

Value For Money

4.1 (12)

Value For Money

4.5 (11,507)

Customer Service

4.3 (11)

Customer Service

4.4 (10,720)

## My LiveChat alternatives

[4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$115.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (3,471)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (4,484)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/120249/My-LiveChat/alternatives/)

## FAQs about My LiveChat

Overview

### Which roles and teams benefit most from My LiveChat?

My LiveChat benefits marketing teams, business owners, and executives who need to turn website conversations into leads, sales, and faster customer responses. Operations, finance, and support-oriented roles use it to answer questions in real time, while technical and research users rely on it to streamline communication and improve visitor engagement.

Answer based on 12 reviews

Overview

### What company size and specific industries is My LiveChat built for?

My LiveChat is designed for small to mid-sized businesses that need live chat support for customer service and sales. The vendor description does not name specific industries, so the product appears aimed at general business use rather than a single sector.

Features and Usability

### What are the key features of My LiveChat?

My LiveChat offers real-time consumer-facing chat, proactive chat, and autoresponders for visitor communication. It also includes transfers and routing, website visitor tracking, transcripts and chat history, reporting and analytics, file sharing, mobile access, and customizable branding for chat widget and agent presentation.

Getting Started and Support

### What training and onboarding options does My LiveChat offer?

My LiveChat provides in-person training for teams that want direct, on-site instruction. This format supports guided setup, feature walkthroughs, and question handling during scheduled training sessions.

Getting Started and Support

### What customer support options does My LiveChat offer?

My LiveChat provides 24/7 live rep support. Support is available at any time through live representatives, which suits urgent questions and ongoing use. No reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations.

## Features

AI summary

Based on 6,901 Live Chat reviews

Capterra reviewers point to these as the Live Chat features buyers value most:

-   **Chat/Messaging** (**54%** of reviewers rated this feature as critical)
-   **Real-Time Notifications** (**51%**)
-   **Multi-Channel Communication** (**43%**)

My LiveChat includes other capabilities that reviewers also consider important, such as **Mobile Access** (**44%**), **Real-time Consumer-facing Chat** (**42%**), and **Transcripts/Chat History** (**36%**). Together, these features give teams the flexibility to respond from anywhere, manage live customer conversations as they happen, and review past interactions for follow-up and service improvement, helping businesses maintain responsive support and better customer communication.

Mobile Access

4.7 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Real-time Consumer-facing Chat

4.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with consumers

Transcripts/Chat History

4.0 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

View messages sent by both parties during the chat conversation

Customizable Branding

4.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

Proactive Chat

4.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Copy on the page or chat window encouraging the user to engage with the chat option

Transfers/Routing

4.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Transfer queries and organize messages between agents

My LiveChat 9 features

### All Features
- Autoresponders: Create and automatically send premade copy in response to customer messages
- Customizable Branding: Add customized logos and colors to align with company branding
- File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more
- Mobile Access: Access software remotely via mobile devices
- Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option
- Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Transcripts/Chat History: View messages sent by both parties during the chat conversation
- Transfers/Routing: Transfer queries and organize messages between agents

---

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Features

4.3 (12)

4.3

Based on 12 reviews

## Pricing

Value for money

4.1 (12)

Free Trial

Free Version

Basic

CA$99.00

Per User,One Time

Value for money

4.1 (12)

4.1

Based on 12 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (11)

4.3

Based on 11 reviews

## User reviews

Overall rating

4.3

Based on 13 reviews

Filter by rating

5(7)

4(4)

3(1)

2(1)

1(0)

Mentioned topic

Sorted by most recent

NL

Nickis L.

Marketing Director

Leisure, Travel & Tourism

### "Determined Live Chat Approach "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 6, 2024

Pros

My LiveChat has made chatting swift, and there are remarkable response team from the app.

Cons

My LiveChat has all inclusive measures in making live communication solid.

Switched from

[StarChapter](https://www.capterra.com/p/57588/StarChapter/)

[Office Chat](https://www.capterra.com/p/226272/Office-Chat/)

[TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/)

[Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Jose Rafael O.

CEO

Marketing and Advertising

### "Un aplicacion funcional y buena para el negocio"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

March 1, 2024

En general me parece que es un buen programa y que cumple lo que promete, para gestionar un chat que apoye en el negocio.

Pros

My Live Chat es una aplicación excepcional que ha transformado por completo la forma en que gestiono las interacciones con los clientes en mi negocio. Su interfaz intuitiva y fácil de usar me ha permitido integrar el chat en mi sitio web sin ningún problema. Lo que más me impresiona es la rapidez con la que puedo responder a las consultas de los clientes, lo que ha mejorado significativamente la satisfacción del cliente y ha aumentado nuestras tasas de conversión. Además, las características de personalización son excelentes, lo que me permite adaptar el chat a la imagen de mi marca. En general, My Live Chat ha sido una adición invaluable a mi estrategia de atención al cliente, y no puedo recomendarlo lo suficiente a otros empresarios que buscan mejorar su servicio al cliente en línea

Cons

Una de las desventajas es que, a veces, la aplicación puede experimentar problemas de estabilidad o lentitud, lo que puede afectar la experiencia del usuario tanto para los agentes como para los clientes. Además, la personalización puede ser un poco limitada en comparación con otras opciones en el mercado, lo que puede dificultar la creación de una experiencia de chat completamente adaptada a la marca. Otro aspecto a considerar es el costo, ya que algunas de las funciones más avanzadas pueden requerir una suscripción premium, lo que podría no ser viable para empresas más pequeñas con presupuestos limitados. Por último, aunque la atención al cliente es generalmente receptiva, el soporte técnico a veces puede ser lento en resolver problemas técnicos. En resumen, mientras que My Live Chat ofrece muchas ventajas, es importante considerar estas posibles desventajas al evaluar si es la opción adecuada para tu negocio.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Md Sazzad M.

Sr. Officer

Mechanical or Industrial Engineering

### "Affordable Option for Live Chat "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 6, 2022

Some features needed to improve to make this live chat more user-friendly.

Pros

MyLiveChat is a powerful, yet easy-to-use live chat tool for your website that actually increases conversions. It has a nice balance of features, the service is reliable, and its customer support teams are extremely responsive to any inquiries. When you keep your chatbox on the side it's easier to get back onto it when you need to, so you can spend more time talking with clients. The customized messages for before and after chatting can be set up to match any language of your choosing. If English is the default on your server, you can still change the wording to use French or Spanish.

Cons

There are a few things about the UI design of the app that make it difficult to use. If you have a lot of people signed up, the company will only allow a certain number in at the same time.

Switched from

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AR

Antoinette R.

Trucker

Transportation/Trucking/Railroad

### "Pretty decent software"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

July 30, 2021

I give it a 6 out of 10

Pros

I liked all the different customer service features. They really stepped to CS levels in this.

Cons

Wasn’t “put together” some things were out of place or not useful

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JA

John A.

Finance

Financial Services

### "Best tool to use for real time chat"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 24, 2021

The tool my livechat is helping me since i discovered it as now i can communicate easily with my customers

Pros

The tool has the feature of chatting with my customers at a real time and thus enables me to run well my company

Cons

Truly the tool has many features that satisfy my needs to run by business thus i can only recommend it

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AN

Anonymous User

Marketing Manager

Financial Services

### "No Training or Support, Rude Customer Service"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

August 6, 2019

We have repeatedly requested training and assistance to get our team up to speed on how to use this product and been told by customer support that there is nothing they can do to help us since they do not offer training. We've requested to speak to someone on the phone and been told that they do not offer phone support. We've requested to speak with a manager and been provided an email address for some representative and he has not replied to two of our emails over the last three weeks. When we returned to the chat function on the site to alert customer support of this, they were extremely rude and unhelpful.

Pros

It's a cheap, easy-to-implement solution to provide a chat function on our website.

Cons

There is no "bot" function with the option for automatic replies when employees are away. The software isn't very self-explanatory for new users, and to quote their customer support team, they "do not offer any training."

Reasons for choosing My LiveChat

This product was implemented before I began working here, but we are searching for a new solution now and will cancel our business with MyLiveChat as soon as humanly possible.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

Peer Mentor

Education Management

### "Free/low cost solution for chat features on your website"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

December 5, 2018

Pros

This software starts from free, and has a lot of features. You can set times when you are available for live chat, and outside of those hours it is a message feature. It works well with either the website or app, and gives you analytical information as well.

Cons

Sometimes it can take a few minutes for the notification to come through that someone wants to chat. By then they might have left, and you miss out on a potential customer

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AN

Anonymous User

Reseach Assoiciate

Higher Education

### "Great tool for adding live chat to your website"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

December 3, 2018

Pros

It is very easy to add a live chat to your website. There are also free plans available. There is an android app that tells you when someone on your website is trying to chat with you. A lot of analytical information is available through this tool as well.

Cons

Some of the widgets do not look very professional

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IV

Igor V.

Android Developer

Computer Software

### "A simple program for quick communication with customers"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 7, 2018

Pros

Our company has been looking for a suitable chat room for chatting with customers for a long time. At first we contacted them only by e-mail (this is inconvenient and long), then we tried to communicate in Skype (not everyone has this program). Finally settled on LiveChat and very satisfied. The application is simple, everyone can customize it personally, and management then easily looks at the analytics and tries to improve the performance of our guys working in technical support.

Cons

In order to integrate LiveChat with CRM, we had to apply for technical support. No other problems arose.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AN

Anonymous User

Intuitive Reader

### "An amazing way to connect with clients!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

May 19, 2018

Pros

Mylivechat is simply the best chat software you can find. It enables me to not only greet clients as they enter my website but to work with them as well.

Cons

It could use a slight update in aesthetics but is so user friendly that doesn't really matter. It works very well for me!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/120249/My-LiveChat/reviews/)

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