# My LiveChat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about My LiveChat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/120249/My-LiveChat --- # My LiveChat Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) My LiveChat ## What is My LiveChat? My LiveChat is a simple, clean, fast and most user-friendly live chat solution. Seeking a solution to close more sales online? Want to improve your customer satisfaction? My LiveChat is right for you. ## What is My LiveChat used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$99 Per User, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for My LiveChat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.mylivechat.com/&name=My LiveChat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### My LiveChat 4.3 (13) VS. [4.7 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price CA$99 Per User, One Time Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (13) Ease Of Use 4.6 (16,354) Value For Money 4.1 (12) Value For Money 4.5 (11,417) Customer Service 4.3 (11) Customer Service 4.4 (10,634) ## My LiveChat alternatives [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/120249/My-LiveChat/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customizable Branding 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Mobile Access 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Proactive Chat 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Real-time Consumer-facing Chat 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Transcripts/Chat History 4.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Transfers/Routing 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Transfer queries and organize messages between agents My LiveChat 9 features Create and automatically send premade copy in response to customer messages Add customized logos and colors to align with company branding Public or private sharing of digital files such as documents, audio/video, images, and more Access software remotely via mobile devices Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with consumers View and track pertinent metrics to find patterns and gain insights from data View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 4.3 (12) 4.3 Based on 12 reviews ## Pricing Value for money 4.1 (12) Free Trial Free Version Basic CA$99.00 Per User,One Time Value for money 4.1 (12) 4.1 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (11) 4.3 Based on 11 reviews ## User reviews Overall rating 4.3 Based on 13 reviews Filter by rating 5(7) 4(4) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent NL Nickis L. Marketing Director Leisure, Travel & Tourism ### "Determined Live Chat Approach " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 6, 2024 Pros My LiveChat has made chatting swift, and there are remarkable response team from the app. Cons My LiveChat has all inclusive measures in making live communication solid. Switched from [StarChapter](https://www.capterra.com/p/57588/StarChapter/) [Office Chat](https://www.capterra.com/p/226272/Office-Chat/) [TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/) [Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jose Rafael O. CEO Marketing and Advertising ### "Un aplicacion funcional y buena para el negocio" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 1, 2024 En general me parece que es un buen programa y que cumple lo que promete, para gestionar un chat que apoye en el negocio. Pros My Live Chat es una aplicación excepcional que ha transformado por completo la forma en que gestiono las interacciones con los clientes en mi negocio. Su interfaz intuitiva y fácil de usar me ha permitido integrar el chat en mi sitio web sin ningún problema. Lo que más me impresiona es la rapidez con la que puedo responder a las consultas de los clientes, lo que ha mejorado significativamente la satisfacción del cliente y ha aumentado nuestras tasas de conversión. Además, las características de personalización son excelentes, lo que me permite adaptar el chat a la imagen de mi marca. En general, My Live Chat ha sido una adición invaluable a mi estrategia de atención al cliente, y no puedo recomendarlo lo suficiente a otros empresarios que buscan mejorar su servicio al cliente en línea Cons Una de las desventajas es que, a veces, la aplicación puede experimentar problemas de estabilidad o lentitud, lo que puede afectar la experiencia del usuario tanto para los agentes como para los clientes. Además, la personalización puede ser un poco limitada en comparación con otras opciones en el mercado, lo que puede dificultar la creación de una experiencia de chat completamente adaptada a la marca. Otro aspecto a considerar es el costo, ya que algunas de las funciones más avanzadas pueden requerir una suscripción premium, lo que podría no ser viable para empresas más pequeñas con presupuestos limitados. Por último, aunque la atención al cliente es generalmente receptiva, el soporte técnico a veces puede ser lento en resolver problemas técnicos. En resumen, mientras que My Live Chat ofrece muchas ventajas, es importante considerar estas posibles desventajas al evaluar si es la opción adecuada para tu negocio. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Md Sazzad M. Sr. Officer Mechanical or Industrial Engineering ### "Affordable Option for Live Chat " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 6, 2022 Some features needed to improve to make this live chat more user-friendly. Pros MyLiveChat is a powerful, yet easy-to-use live chat tool for your website that actually increases conversions. It has a nice balance of features, the service is reliable, and its customer support teams are extremely responsive to any inquiries. When you keep your chatbox on the side it's easier to get back onto it when you need to, so you can spend more time talking with clients. The customized messages for before and after chatting can be set up to match any language of your choosing. If English is the default on your server, you can still change the wording to use French or Spanish. Cons There are a few things about the UI design of the app that make it difficult to use. If you have a lot of people signed up, the company will only allow a certain number in at the same time. Switched from [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Antoinette R. Trucker Transportation/Trucking/Railroad ### "Pretty decent software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 July 30, 2021 I give it a 6 out of 10 Pros I liked all the different customer service features. They really stepped to CS levels in this. Cons Wasn’t “put together” some things were out of place or not useful Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA John A. Finance Financial Services ### "Best tool to use for real time chat" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 24, 2021 The tool my livechat is helping me since i discovered it as now i can communicate easily with my customers Pros The tool has the feature of chatting with my customers at a real time and thus enables me to run well my company Cons Truly the tool has many features that satisfy my needs to run by business thus i can only recommend it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Marketing Manager Financial Services ### "No Training or Support, Rude Customer Service" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 6, 2019 We have repeatedly requested training and assistance to get our team up to speed on how to use this product and been told by customer support that there is nothing they can do to help us since they do not offer training. We've requested to speak to someone on the phone and been told that they do not offer phone support. We've requested to speak with a manager and been provided an email address for some representative and he has not replied to two of our emails over the last three weeks. When we returned to the chat function on the site to alert customer support of this, they were extremely rude and unhelpful. Pros It's a cheap, easy-to-implement solution to provide a chat function on our website. Cons There is no "bot" function with the option for automatic replies when employees are away. The software isn't very self-explanatory for new users, and to quote their customer support team, they "do not offer any training." Reasons for choosing My LiveChat This product was implemented before I began working here, but we are searching for a new solution now and will cancel our business with MyLiveChat as soon as humanly possible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Peer Mentor Education Management ### "Free/low cost solution for chat features on your website" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 5, 2018 Pros This software starts from free, and has a lot of features. You can set times when you are available for live chat, and outside of those hours it is a message feature. It works well with either the website or app, and gives you analytical information as well. Cons Sometimes it can take a few minutes for the notification to come through that someone wants to chat. By then they might have left, and you miss out on a potential customer Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Reseach Assoiciate Higher Education ### "Great tool for adding live chat to your website" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 3, 2018 Pros It is very easy to add a live chat to your website. There are also free plans available. There is an android app that tells you when someone on your website is trying to chat with you. A lot of analytical information is available through this tool as well. Cons Some of the widgets do not look very professional Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IV Igor V. Android Developer Computer Software ### "A simple program for quick communication with customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2018 Pros Our company has been looking for a suitable chat room for chatting with customers for a long time. At first we contacted them only by e-mail (this is inconvenient and long), then we tried to communicate in Skype (not everyone has this program). Finally settled on LiveChat and very satisfied. The application is simple, everyone can customize it personally, and management then easily looks at the analytics and tries to improve the performance of our guys working in technical support. Cons In order to integrate LiveChat with CRM, we had to apply for technical support. No other problems arose. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Intuitive Reader ### "An amazing way to connect with clients!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 19, 2018 Pros Mylivechat is simply the best chat software you can find. It enables me to not only greet clients as they enter my website but to work with them as well. Cons It could use a slight update in aesthetics but is so user friendly that doesn't really matter. It works very well for me! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/120249/My-LiveChat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)