# My LiveChat Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is My LiveChat the right Live Chat solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/120249/My-LiveChat/reviews --- My LiveChat 4.3 (13) [View alternatives](https://www.capterra.com/p/120249/My-LiveChat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of My LiveChat Ease of use 4.2 Customer Service 4.3 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Md Sazzad M. Sr. Officer Mechanical or Industrial Engineering Used the software for: I used a free trial ### "Affordable Option for Live Chat " February 6, 2022 5.0 Some features needed to improve to make this live chat more user-friendly. Pros MyLiveChat is a powerful, yet easy-to-use live chat tool for your website that actually increases conversions. It has a nice balance of features, the service is reliable, and its customer support teams are extremely responsive to any inquiries. When you keep your chatbox on the side it's easier to get back onto it when you need to, so you can spend more time talking with clients. The customized messages for before and after chatting can be set up to match any language of your choosing. If English is the default on your server, you can still change the wording to use French or Spanish. Cons There are a few things about the UI design of the app that make it difficult to use. If you have a lot of people signed up, the company will only allow a certain number in at the same time. Review Source NL Nickis L. Marketing Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Determined Live Chat Approach " May 6, 2024 5.0 Pros My LiveChat has made chatting swift, and there are remarkable response team from the app. Cons My LiveChat has all inclusive measures in making live communication solid. Review Source VR Verified Reviewer Marketing Manager Financial Services Used the software for: 1-2 years ### "No Training or Support, Rude Customer Service" August 6, 2019 2.0 We have repeatedly requested training and assistance to get our team up to speed on how to use this product and been told by customer support that there is nothing they can do to help us since they do not offer training. We've requested to speak to someone on the phone and been told that they do not offer phone support. We've requested to speak with a manager and been provided an email address for some representative and he has not replied to two of our emails over the last three weeks. When we returned to the chat function on the site to alert customer support of this, they were extremely rude and unhelpful. Pros It's a cheap, easy-to-implement solution to provide a chat function on our website. Cons There is no "bot" function with the option for automatic replies when employees are away. The software isn't very self-explanatory for new users, and to quote their customer support team, they "do not offer any training." Reason for choosing My LiveChat This product was implemented before I began working here, but we are searching for a new solution now and will cancel our business with MyLiveChat as soon as humanly possible. Review Source VR Verified Reviewer Intuitive Reader Used the software for: 2+ years ### "An amazing way to connect with clients!" May 19, 2018 5.0 Pros Mylivechat is simply the best chat software you can find. It enables me to not only greet clients as they enter my website but to work with them as well. Cons It could use a slight update in aesthetics but is so user friendly that doesn't really matter. It works very well for me! Review Source JA John A. Finance Financial Services Used the software for: 2+ years ### "Best tool to use for real time chat" May 24, 2021 4.0 The tool my livechat is helping me since i discovered it as now i can communicate easily with my customers Pros The tool has the feature of chatting with my customers at a real time and thus enables me to run well my company Cons Truly the tool has many features that satisfy my needs to run by business thus i can only recommend it Review Source IV Igor V. Android Developer Computer Software Used the software for: 6-12 months ### "A simple program for quick communication with customers" September 7, 2018 5.0 Pros Our company has been looking for a suitable chat room for chatting with customers for a long time. At first we contacted them only by e-mail (this is inconvenient and long), then we tried to communicate in Skype (not everyone has this program). Finally settled on LiveChat and very satisfied. The application is simple, everyone can customize it personally, and management then easily looks at the analytics and tries to improve the performance of our guys working in technical support. Cons In order to integrate LiveChat with CRM, we had to apply for technical support. No other problems arose. Review Source VR Verified Reviewer Reseach Assoiciate Higher Education Used the software for: Less than 6 months ### "Great tool for adding live chat to your website" December 3, 2018 5.0 Pros It is very easy to add a live chat to your website. There are also free plans available. There is an android app that tells you when someone on your website is trying to chat with you. A lot of analytical information is available through this tool as well. Cons Some of the widgets do not look very professional Review Source ZU Zoran U. Owner Retail Used the software for: 6-12 months ### "Free Version is Good Enough" July 13, 2017 4.0 Fewer phone calls that are not necessary. Pros Very good submission form if you are offline. It is emailed to you and you have a lot of time to respond. It is very easy to set up everything with just a basic knowledge of website maintenance. When you are on-line, there is a ring tone to alert if someone is requesting answers. Cons You cannot customize CHAT button in a free version. The chat window is too small and sometimes it is not easy to see the question or the thread. However, it is a free version, well worth the money. Review Source AR Antoinette R. Trucker Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Pretty decent software" July 30, 2021 3.0 I give it a 6 out of 10 Pros I liked all the different customer service features. They really stepped to CS levels in this. Cons Wasn’t “put together” some things were out of place or not useful Review Source VR Verified Reviewer Peer Mentor Education Management Used the software for: Less than 6 months ### "Free/low cost solution for chat features on your website" December 5, 2018 5.0 Pros This software starts from free, and has a lot of features. You can set times when you are available for live chat, and outside of those hours it is a message feature. It works well with either the website or app, and gives you analytical information as well. Cons Sometimes it can take a few minutes for the notification to come through that someone wants to chat. By then they might have left, and you miss out on a potential customer Review Source José Rafael O. CEO Marketing and Advertising Used the software for: I used a free trial ### "Un aplicacion funcional y buena para el negocio" March 1, 2024 4.0 En general me parece que es un buen programa y que cumple lo que promete, para gestionar un chat que apoye en el negocio. Pros My Live Chat es una aplicación excepcional que ha transformado por completo la forma en que gestiono las interacciones con los clientes en mi negocio. Su interfaz intuitiva y fácil de usar me ha permitido integrar el chat en mi sitio web sin ningún problema. Lo que más me impresiona es la rapidez con la que puedo responder a las consultas de los clientes, lo que ha mejorado significativamente la satisfacción del cliente y ha aumentado nuestras tasas de conversión. Además, las características de personalización son excelentes, lo que me permite adaptar el chat a la imagen de mi marca. En general, My Live Chat ha sido una adición invaluable a mi estrategia de atención al cliente, y no puedo recomendarlo lo suficiente a otros empresarios que buscan mejorar su servicio al cliente en línea Cons Una de las desventajas es que, a veces, la aplicación puede experimentar problemas de estabilidad o lentitud, lo que puede afectar la experiencia del usuario tanto para los agentes como para los clientes. Además, la personalización puede ser un poco limitada en comparación con otras opciones en el mercado, lo que puede dificultar la creación de una experiencia de chat completamente adaptada a la marca. Otro aspecto a considerar es el costo, ya que algunas de las funciones más avanzadas pueden requerir una suscripción premium, lo que podría no ser viable para empresas más pequeñas con presupuestos limitados. Por último, aunque la atención al cliente es generalmente receptiva, el soporte técnico a veces puede ser lento en resolver problemas técnicos. En resumen, mientras que My Live Chat ofrece muchas ventajas, es importante considerar estas posibles desventajas al evaluar si es la opción adecuada para tu negocio. Review Source MA Mike A. Used the software for: ### "User-friendly" April 3, 2016 5.0 Their free version is feature-packed except the automatic email notification which is only available for paid version. Review Source GG Gavin G. CWO Used the software for: Less than 6 months ### "Not bad" July 18, 2017 4.0 Pros Great software did everything we needed it to, lots of features and functions that we were able to take advantage of Cons Price was the only reason we didnt stick with it, a little expensive and there are cheaper options out there Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)