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BrightTALK Central

Reviews of BrightTALK Central

4.0 (12)
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Pros

  • Great Marketing Tool to Expand Your Webinar’s Audience.

  • It’s very easy to use as it took me only few minutes to understand how it works. Very useful and helpful during the lockdown period.

  • This software give advantage to promote the webinar to its network and can help you with lead generation.

  • The ease of sharing events with partners and clients was great and very simple. Graphics are sharp and clear as you create the events.

Cons

  • High barrier to scaling registrations -- a lot of people don't want to create an account and it reduces conversions (in my experience).

  • I had a hard time turning this off and ultimately unsubscribed.

  • The end-user experience is bad. And the brand customization is limited.

  • There is a 30-second delay. You have to load the slides before the webinar.

Showing Most Helpful

Showing 12 of 12 reviews

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Charles R. avatar
Charles R.
Vice President of Product Development and Senior Consultant
Management Consulting, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 7, 2017

"Great webinar tool that gave us access to a built-in audience"

Overall: We like having access to a built-in audience of HR people. It also curates other audiences besides HR.

Pros: We use BrightTALK to access their large built-in HR audience. When we post a webinar, the tool promotes it to like-interest subscribers. It is like owning a YouTube channel for webinars. It is easy to use and allows you to build a channel of recorded webinars that can be promoted indefinitely.

Cons: It does not have all of the flexibility and power of GoToWebinar. There is a 30-second delay. You have to load the slides before the webinar. You have to use Join.me if you want to share your screen as opposed to the loaded slide deck.

Yong K.
Manager
Financial Services, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
January 9, 2023

"A Review for BrightTALK Channels"

Pros: It is easy to use and allows you to build a channel of recorded webinars that can be promoted indefinitely.

Cons: BrightTALK Channels is a great software, but not perfect.

Francesca B.
Sr. Product Marketing Manager
Computer Software, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
3.0
Features
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
December 5, 2019

"BrightTalk is just Ok"

Overall: We wanted to do webinars at scale. What's happening is that our webinar registrants are now "subscribers" to their channels and get solicited to join irrelevant webinars.

Pros: In theory, BrightTalk could be a powerful webinar tool. By utilizing their platform, you gain access to their communities of subscribers -- so a lead gen benefit.

Cons: BrightTalk falls short. The interface isn't great. The end-user experience is bad. And the brand customization is limited.

Vendor Response

By BrightTALK on December 6, 2019
Hi Francesca Thank you for sharing your response. It's our #1 priority that our platform is delivering value for our audiences and clients alike. I will reach out directly to discuss your concerns, but to address your feedback: - Brand customization is one of the areas we shine compared to alternatives, so let's discuss if you're aware of all the functionality in the platform. - We just launched talks, which clients are calling the most modern and intuitive interface for live webinar and video talks they have seen. Again, let's make sure you're using this and getting value from this. - Building a community of subscribers is what drives record-breaking views and repeat engagement for our clients. - Recommendations are AI-powered and based on historical views of a user. The accuracy of the recommendations have generated 2-3x lifts in re-engagement. Our users LOVE the accuracy of our recommendations. So I want to better understand which examples you're referencing. Thank you again!
Jesse T. avatar
Jesse T.
Marketing Automation Manager
Financial Services, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
3.0
Features
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
September 13, 2018

"Great software, but not perfect"

Pros: We use BrightTalk for webinars we host in the marketing team. Overall, it offers some nice features and seems to work well.

Cons: I wish it offered some features that GoToWebinar offers, for example, the tracking link portion. Being able to create unique tracking links for different marketing sources was great on GTW, but BrightTalk doesn't offer this yet.

Elizabeth O. avatar
Elizabeth O.
Customer relation staff
Hospitality, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
June 17, 2020

"Easy to use and very interactive "

Pros: It’s very easy to use as it took me only few minutes to understand how it works. Very useful and helpful during the lockdown period. Display and layouts are quite interesting and creative. Overall experience is satisfactory.

Cons: The price is expensive so for a small project is not really affordable. Although with the quality and result we experienced, it’s still quite accaptable

Bonnie N.
Partner
Telecommunications, 51-200 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
4.0
Features
3.0
Likelihood to Recommend
3/10
Reviewer Source
Source: SoftwareAdvice
March 10, 2020

"Way too many follow on emails"

Overall: I recommended that we not use this software for events because of the amount of email suggestions that were sent out after signing up for an event. We would not want our customers to think that we were pushing any of that to them or have them not register for an event to avoid the emails.

Pros: The ease of sharing events with partners and clients was great and very simple. Graphics are sharp and clear as you create the events.

Cons: After accepting an event I was receiving multiple emails a day for other events I may like to attend. I had a hard time turning this off and ultimately unsubscribed.

Febriani A. avatar
Febriani A.
Partner Success
Internet, 11-50 employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
3.0
Customer Service
3.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
May 31, 2020

"BrightTalk helps you promote your webinar"

Overall: Happy that BrightTalk help promote my webinars but less in terms of user friendliness.

Pros: This software give advantage to promote the webinar to its network and can help you with lead generation.

Cons: Even though in terms of promotion this application helps a lot to bring leads, in terms of user experience, BrightTalk is not very intuitive.

Verified Reviewer
Patissier
Food & Beverages, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
3.0
Customer Service
3.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
June 17, 2020

"I showcased webinar easily with Brighttalk"

Pros: It's really practical when you can't attend a physical seminar during this pandemic. It really helps people when they want to develop their skill at home using webinar

Cons: The price is quite expensive in this economic crisis

Verified Reviewer
Client Liaison Officer
Education Management, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Features
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
June 23, 2020

"Great Marketing Tool to Expand Your Webinar’s Audience"

Overall: The platform is user-friendly and a great marketing tool for holding a webinar session. However, some features could be updated to suit different types of webinar.

Pros: BrightTALK is not only a platform to organise a webinar but it also helps us to expand the audience for our webinar. It’s easy to use and navigate.

Cons: There is no comment box provided during an active webinar session so the webinar can only be a one-way communication, not interactive. The range of audience targeted by the platform is broad and thus less targeted depending on the topics or industry.

Verified Reviewer
Hotel manager
Hospitality, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
June 17, 2020

"Brighttalk hepls organized webinars and bring many attendees"

Overall: It was good.

Pros: It helped bring many participant to the webinars

Cons: Despite the quality I think the price is very expensive.

Varun P.
Head of Demand Gen
Computer Software, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
3.0
Features
5.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
November 11, 2021

"Good platform, expensive if you want to realize strong ROI"

Pros: Ease of use, intuitive, accessible/unique/engaged audiences

Cons: High barrier to scaling registrations -- a lot of people don't want to create an account and it reduces conversions (in my experience)

Sita T.
Art Producer
Performing Arts, 1-10 employees
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
September 20, 2020

"Great option for online webinars!"

Pros: It's easy to run a webinar with this software, with helpful customer service.

Cons: There are minor issues but overall amazing!